Divvy

Overall: We wanted a solution for our different departments to have control over their spend while making sure we still had firm controls and oversight in place. Divvy met all those requirements for free.

Pros: Divvy has a great budgeting tool that allows you to easily segment departments so that they are in control of their own spend. Their app is easy to use to keep track of reciepts and ensure your team is in compliance. Best of all everything is free.

Cons: Getting set up and a credit line is a bit cumbersome as I have seen other companies have a much easier onboarding and offer higher levels of credit.

Reasons for Choosing Divvy : Divvy had an overarching platform that allowed us insight into every user's actions.

Reasons for Switching to Divvy : Teampay did not offer any credit and actually had a decent charge for their service. Budgeting was limited as well by vendor.

Overall: I have always been a pretty early adopter for new platforms and I have to say, DivvyPay should still be in Beta Mode. Divvy - you could be great. Really really great. But you have a long ways to go. I'm rooting for you, but looking for other options in the meantime. Stop spending advertising dollars and fix your issues.

Pros: - The virtual cards are BRILLIANT (1 of only 2 reasons I stay) - The ease of classifications of transactions and how customizable they are, this a great thing for my accounting team! (2 of only 2 reasons I stay) - The cards look nice - Their customer service is responsive (They will not call you unless you are a new customer trying to get an account so do know that. There is no phone support after being a customer.)

Cons: - The app is getting better, but still has very very limited features. - The bill pay feature; run as fast as you can from this. I have a vendor that still has not been paid and I approved and funded the transaction over a month ago. Divvy has made this a manual process and they actually call ever vendor you add into the platform. They can't call me for support - but sure will call my vendors. Every vendor I have tried this with has complained about how rude the people are who call and the turn around time is horrific. Stop calling my vendors - learn to do this via email or text like every other institute. - Changing of banks - don't do it. I am 5 days into this process with this very small task and it is still not complete. Again all manual. You call and request them to change your bank, they email you a form to fill out. Then you wait until they decide to email you a sign now document to fill out. Then you wait again. I have no idea what I am waiting for at this point. No follow up and nothing proactive unless you complain. Archaic. I have switched over every other service in a few clicks of a button - why can't you all figure it out? - Rewards - forget them. You can't use them until you have been with the platform for a year. (No one tells you this when you sign up) and their prices are always more expensive then a simple google search. Plus they charge you a service fee every time you use the points on travel.

Overall: Their customer services is by far the best we have ever experienced. We use the live chat all the time and help get issues resolved right away. Also, they are constantly innovating, making processes more efficient and effective and take customer feedback seriously. Lots of the requests or comments I've had with them have turned into solutions within weeks. Everyone in our office loves Divvy and haven't had a single thing to complain about.

Pros: For years we had wanted to get corporate cards for staff but did not want to take the risk of not having credit and approval controls like we do now with Divvy. The ease of use, simplicity, and thoughtfulness that comes with Divvy is why we love it. Oh and it's free!

Cons: I have not had a single issue with them.

Alternatives Considered: Expensify and Bill.com

Reasons for Choosing Divvy : The best and easiest customer experience with the app. It's clean, innovative, has been thought out well, and super easy to use. Also, their customer service has been 100% great, and it's free.

Reasons for Switching to Divvy : Credit control, manager controls, ease of use, mobile access, and cloud storage of transactions.