--- title: "A1 Tracker Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is A1 Tracker the right Project Management solution for you? Explore 81 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/166909/A1-Tracker/reviews/" page_type: "reviews" language: "en" --- A1 Tracker 4.9 (81) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of A1 Tracker Ease of use 4.8 Customer Service 5.0 ## Pros and Cons in Reviews SS Shay S Sr. Financial Services ConsultantBanking, 2 - 10 employeesUsed the software for: Less than 6 months. “We used the program for claims management, and we liked the ability to customize the fields and pages to our liking.“ September 3, 2025 MP Mark P Vice PresidentInsurance, 501 - 1,000 employeesUsed the software for: 1-2 years. “Did not nickel and dime us when we needed to make adjustments“ September 25, 2023 DS Donald S Risk ManagerSecurity and Investigations, 51 - 200 employeesUsed the software for: 1-2 years. “A1’s team has always been available if my company wanted to modify a field or needed to train a new employee on how to use the A1 program.“ October 14, 2024 MK Maria K Claims and Licensing ManagerRetail, 201 - 500 employeesUsed the software for: More than 2 years. “Making changes to settings is difficult for me however I am not always technology savvy.“ August 1, 2023 BE Bill E Senior Operations ManagerWholesale, 51 - 200 employeesUsed the software for: More than 2 years. “The A1 team was patient with our growing pains and has stayed with us well beyond the initial implementation. Although we have not yet done so, A1 is a solution that our company is considering for other aspects of our operations.“ August 18, 2025 CT Cindy T Service CoordinatorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “The only tip I find it can be a little slow.“ July 14, 2023 JK Justin K General ManagerRetail, 10,001+ employeesUsed the software for: More than 2 years. “I also enjoy you can add pictures and other attachments to the report.“ August 26, 2025 KA KIMBERLY A CLAIMS MANAGERTransportation/Trucking/Railroad, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “There was a lot of data to import; sifting through all of the data to import and organizing that was time consuming.“ June 30, 2021 ## Showing most helpful reviews Showing 1-25 of 81 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rufina B. Insurance Agent Insurance Used the software for: 2+ years ### "Very flexible and robust software" August 9, 2018 5.0 Pros We like that this program is extremely flexible and customizable. You can even have them help you pare the features down to only the things that are really necessary in your organization, which we liked since we were working on a budget. We use it primarily for insurance purposes like managing due dates and payments, recording documents, tracking a claim in progress, generating batch invoices and reports or following up with a client. However, this tool has also been used occasionally for managing some of our projects. The dashboard makes it possible for us to see all the important information in one glance. Cons Because it is highly customizable and flexible, things can sometimes get really complicated especially if a less experienced administrator is handling it. So when we were in the process of implementing A1 Tracker, some questions and issues came up but their representatives were always way ahead of us and they were ready with a solution or suggestion even before we could ask. Review Source BN Bernard N. Technical Operations Project Manager Insurance Used the software for: 2+ years ### "A1 - Partners in Success" September 25, 2023 5.0 From day 1, \[sensitive content hidden\] and his team have worked tirelessly to help BCB design and rollout a custom claims management platform. A1 have been flexible and endlessly patient as BCB explored it's first tailor made claims system with A1 handling hundreds of requests, ideas and sudden changes in scope. A1 have worked extra hours to guide us through late night updates and feature releases. At every stage in this partnership (because that's what it is) A1 have been right there with us - always ready with advice and guidance. The A1 platform and team are incredibly flexible and ready to consider new ideas. Got a new client and you want to wow them? A1 are ready to mind map some amazing things to give your current processes some added sparkle/wow factor. We are one year after production now, and with all the ups and downs of then rollout and adoption of totally new system (completely new processes and features compared to our old system) would I do it again? With A1, the answer will always be yes! Pros A1 listen to what you need and work towards providing that. The A1 team (\[sensitive content hidden\] ) worked closely with BCB to help us move from having concepts to having clear ideas on what it was that BCB actually needed to succeed. A1 have continually provided excellent service in the almost 3 years I have had the pleasure to work with them. The A1 team feel like they want BCB to succeed first and foremost. I can't speak highly enough of the A1 team. Cons There are no cons. If you are reading this and want to find a software partner - go with A1, you genuinely won't regret it. Alternatives considered [VCA Software](https://www.capterra.com/p/32949/VCA-Software/) Reason for choosing A1 Tracker The people at A1 and their willingness to take our feedback and ideas on board. Review Source KA Kyle A. Legal Counsel Consumer Services Used the software for: 1-2 years ### "A1 functionality" July 26, 2023 4.0 Pros A1 is an easy system to use with good basic functions. It gets the job done at a reasonable price point. Its interface is customizable and can be created in the users eye. Cons While it has some deeper functionality they are not all seamless and many require some degree of settlement if they want to be used as they are generally static and not fully customizable. If changes are sought later as you realize some functions or options being used are not necessary or not set up in an ideal manner, it is not the easiest to change and re-integrate. Review Source JM Jared M. Service and Repair Manager Music Used the software for: 2+ years ### "A1 Tracker is Outstanding!" September 10, 2024 5.0 My experience with A1 has been overwhelmingly positive, the A1 team is friendly, focused and knowledgeable and have always been there to help at a moment's notice. Great company!! Pros Ease of us, Customer Service, Data collection and reporting. Cons No cons at all with A1 Tracker, great system. Alternatives considered [Tableau](https://www.capterra.com/p/208764/Tableau/) Reason for choosing A1 Tracker Familiarity with previous users and ease of brand data integration. Review Source JF Joshua F. Claims Adjuster Transportation/Trucking/Railroad Used the software for: 2+ years ### "Fantastic Software and Fantastic Customer Support" June 23, 2020 5.0 I had a very good experience with A1. I was the primary system administrator for our company. The response time from customer support was short and the help they provided was spot-on. I have no complaints about this program. Pros The ability to import data from our existing system and then manipulate that data to fit the new program was an awesome feature. This program was also very easy to use. The program is also customizable to fit the needs of our company. Cons There is really only one “con” to mention. 1. Building “custom views” was a little difficult and took some time to learn. Switched from [Trimble TMS](https://www.capterra.com/p/175186/Transportation-Management-and-Trucking-Software/) Not enough options to make the program fit our needs of a growing company. Review Source JL Jane L. Risk Manager Automotive Used the software for: 6-12 months ### "Claims Management Success" September 2, 2025 5.0 Our experience has been excellent customer service, support and training! Whenever we have a question, we receive a response right away! Pros We use this product for Claims Management and it has helped us not only to monitor our claims more closely but has also given us the ability to look at our accident trends. Cons Having to access two separate websites for information. The system continues to evolve and I believe this is going to change. Review Source SM Stephanie M. Claims Manager Wholesale Used the software for: 2+ years ### "Excellent experience overall" May 16, 2025 5.0 Overall, my experience has been excellent. From the use of A1 Tracker to the associates that we work with when needed. Everyone has been responsive and it's been an overall positive experience. Pros Very user friendly, easy to use & teach. Customized to our needs. Cons When I want to view an attachment, it downloads to my computer Review Source JK Justin K. General Manager Retail Used the software for: 2+ years ### "General Manager" August 26, 2025 4.0 \- Positive as I feel I am trained in writing detailed reports and less is better. Some may find system does not help them add detail. Pros \- The system is very user friendly and I can get a report completed quickly. I also enjoy you can add pictures and other attachments to the report. Cons \- Could help the person filling out a report add more detail, ie: loction/conditions section no drop down for conditions. One example of an area that would help someone add detail. Review Source VR Verified Reviewer Operations & Compliance Specialist Facilities Services Used the software for: 2+ years ### "User Friendly Adaptable to Every Situation!" May 1, 2020 5.0 My experience with A1 Tracker has been amazing. I mainly deal with insurance certificates of insurance with multiple requirements dependent on contract types awarded. Being able to customize our tracker to reflect not only the requirements that are needed but to be able send out automated notifications and take the hours of data entry time needed to update and process insurance certificates and put that time to more customer facing tasks within our organization was a turning point for our team. Pros This software is very user friendly, there is no guessing at where information "might" be. The dashboads are clear and can be customized for anyone in the organization. The quick batch update feature took hours off my data entry time. Cons I would like to see a save feature where an entire record could be updated and saved vs. saving each section of the record as this happens in some of the modules within our tracker. Reason for choosing A1 Tracker We are useing A1 Tracker for all of our Contract Management needs. A1 was not only able to provide a contract management system but it can handle our RFP/RFQ solicitations and track compliance information that vary across different industries and services. Other systems out there could not be customized to produce the outcome that we needed as an organization to provide us with the multi function interactive software we needed. We felt as a team that the A1 product was the only product out there that could handle our business model and needs of our company. Review Source KL Karla L. Analista sénior Used the software for: 6-12 months ### " A-1 contracts at last centralized and ordered." June 29, 2018 5.0 Pros An excellent tool for the management and control of contracts, keeps us up to date with the renewals and expiration of contracts, allowing us to obtain a better flow in our process. Go Great tool. Cons Add design tools. In General: I would not hesitate to recommend A-1, it is an easy-to-use tool, it adjusts to our needs, it allows us to have an excellent control in our process, the contracts at last centralized and ordered. Review Source MK Maria K. Claims and Licensing Manager Retail Used the software for: 2+ years ### "A1 Easiness" August 1, 2023 5.0 In the last 4 years I have had minimal problems with A1. It is easy to use, document and work in. Pros It's easiness is the most beneficial to my team. Cons Making changes to settings is difficult for me however I am not always technology savvy. Review Source RL Renee L. Bookkeeper Insurance Used the software for: Less than 6 months ### "A1 is a Great Company to Work With" June 26, 2018 5.0 Much faster efficiency of work, we can submit and generate more claim invoices each day, and see more information about claim status and costs than ever. Pros We implemented A1 Tracker to replace our old claims management software and we are extremely pleased with the outcome. A1 offers far superior claim reporting tools, as well as a claim data entry portal where EVERYTHING we need to input for a claim is all in ONE screen. In our old software we had to go to several different screens to input claim details, which gave us many extra and unnecessary steps that tripled our workload when inputting new claims. A1 Tracker also exports data to our accounting software, allowing us to generate a batch of invoices with a click of a button! This is so much more efficient than what we had before. A1 Tracker also has a nice dashboard, with features we haven't seen before allowing us to see the most important details about claims when we first login. We can see claim costs, appointments, claimant details, and other parties involved in a claim without navigating to different screens. The setup process with A1 was smooth, and VERY user friendly. A technical support person from A1 came out to visit us and walked us through the claim data entry process. We exchanged different ideas and scenarios, and ultimately A1 configured their software based on what our company needed, which was above and beyond what we expected. Since we have started using the new system, A1 has been very responsive to our questions and concerns, and gave us the training and support we needed to adapt to the new system. Requesting support is easy, very responsive. Cons If this software had a native mobile app, that would be even better. The user help functions would be easier to use if it was in an online format, it is currently a separate PDF document. Review Source WJ William J. Safety Director (Retired) Construction Used the software for: 2+ years ### "Functionality from the beginning " November 26, 2019 5.0 Pros The team at A1 helped develop and implement a work occupational injury reporting system our safety department. The system was fully customized to meet our needs. This included integration with our payroll system and accounting systems so we could pull employee information, organizational hierarchy and real-time hours into reports into injury summary reports. The system was web-based, allowing our users to submit injury information from any of our locations throughout the United States. Following A1’s implementation, we were able to generate internal and OSHA compliance reports real-time, at any level throughout the company, from any organizational level from individual projects to counties, states, geographic regions or business unit. This detailed level of reporting ability allowed the company to collect and analyze accident and injury data to help improve our safety and health management systems. The system was so effective that our corporate insurance and risk management department engaged A1 to expand and mirror the system to collect, manage and report the information about liability, auto, & asset claims. Cons The software did not exist when we chose A1. The only drawback was the time necessary to develop the software. Review Source GJ Griselle J. Legal Analyst and Claims Specialist Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "A1 Tracker in my company" July 26, 2023 5.0 The overall experience with A1 Tracker was excellent. The communication with the team is amazing and worked together. Pros The most that I like to A1 Tracker was the improvement the process to recovery of damages in my company. The integration of members of team in one software to make easier the recovery process. Cons A1 Tracker needs to consider integrating in the team a bilingual person ( spanish and english). In the proposal incorporate a schedule (time for delivery) of work-process for the implementation the new software. Review Source PG Phyllicia G. Administrative Assistant Insurance Used the software for: 1-2 years ### "Helpful with Claims" June 22, 2021 5.0 We can easily keep track of pending claims, files and documents, emails, and payments of claims. Pros The most impactful features of this product were the dashboard, the claims module, and the notifications module. It allowed our company to easily keep track of our claims all in one place. Cons One feature I felt that was missing was some sort of reminder module to help us keep track of of our tasks. However, A1 Tracker is always improving their product, and sure enough, a calendar module is in the works which will help us tremendously. Review Source AH Amanda H. Sr. Contracts Specialist Government Administration Used the software for: 2+ years ### "A1 has allowed our small team to keep up with huge growth. It's easy to use and highly customizable." April 26, 2018 5.0 Pros The users and administrators have the ability to make changes without working with customer service or incurring charges. Customer service is amazing and friendly. Cons The fact that it's so open means that sometimes an inexperienced administrator can break things! There can also be some hiccups with adding new users, but the customer service team recently provided a very helpful guide. Review Source MT Mark T. Service Manager Music Used the software for: 1-2 years ### "YGG SM review" July 18, 2019 4.0 the team was great and they are very supportive Pros It works as intended and meeting our needs Cons It took awhile to integrate with our needs Reason for choosing A1 Tracker Only option available at the time Review Source KG Kevin G. Risk Manager Insurance Used the software for: 2+ years ### "We're extremely pleased." September 10, 2019 5.0 Our group manages Risk for a complex private family office and holding company which manages four operating entities. We wanted a tool we could use right out of the box, and A-1 fit our needs perfectly. Pros Both ease of use and customer support / responsiveness are top notch. Cons There isn't anything we dislike about the software. Review Source CL Charles L. Manager, Quality and Guarantee Consumer Goods Used the software for: 1-2 years ### "Great software with flexibilitty" July 5, 2016 4.0 The software has a lot of features that you can cast to your needs. Its administration tools are great that give users so much control to manage its functionality. Pros Great control tools that make administrator's job a lot of easier. Cons Lack of design tools for the webpage. Review Source KB Kari B. Sr. Exec Admin / Paralegal Retail Used the software for: 1-2 years ### "admin opinion" May 19, 2020 5.0 It is very usefull to keep our claims information organized. We can find what we are looking for quickly. Pros This software is very easy to use. I was able to scale down to the categories that I use. It is very easy to input data. Cons I would say the only thing is that you have to save so frequently. Not a bad thing, just another step. :) Review Source TH Tim H. Applications Support Manager Used the software for: ### "A1 Enterprise Provides Excellent Products & Support" September 25, 2015 5.0 We engaged A1 Enterprise to develop software solutions for a number of groups within the organization. They have proven to be active listeners when working with our subject matter experts and the products developed have enabled these groups to make great strides in more effectively managing their workflow. As the company continues to grow and our needs change we have found the software to be highly flexible and customizable. The ongoing support they provide is excellent and all the costs are reasonable. The LDAP Active Directory and ERP accounting integration and data migration process was well supported, which further streamlined our databases and minimized additional data management overhead. They also provided us with ongoing and customized training for our departments and business units. I give A1 Enterprise my highest rating and would recommend all their solutions. Review Source BS Brian S. Owner Used the software for: 2+ years ### "Great resource awesome tool, and loss tracking information " June 27, 2016 5.0 This is amazing loss resource tracking.... second to none and easy to use! I highly recommend this for your company Pros Great stuff yes Cons None great stuff Review Source VL Vivian L. Client Billing Used the software for: ### "A1 Tracker Insurance Software" July 17, 2015 5.0 A1 Enterprise fully customized our insurance CRM and included automation such as billing, renewals, and policy application processing via our company web site. They were very prompt in providing customer support and the software was very user friendly. We had a large data migration from an old and outdated system that was about to break down and A1 Enterprise migrated our data to the new system then helped us learn the new system with training seminars. Customer support was very important for us because our last system had little or no support. I highly recommend A1 Tracker for insurance software. Review Source EC Ed C. President Used the software for: ### "Cutting Edge & Professional Support!" June 24, 2015 5.0 A1 Enterprise gave us none other than cutting edge software and professional support. Going above and beyond the call of duty, the folks at A1, our project manager, Chris, and the entire support staff responded to our needs with a lot of custom solutions that our current software could not handle. The flexibility we gained as a business was significantly helpful in our everyday processes of insurance policies, client renewals, and sales processes. I highly recommend A1 Enterprise. Review Source CT Cindy T. Service Coordinator Health, Wellness and Fitness Used the software for: Less than 6 months ### "A1 Tracker review" July 14, 2023 5.0 It helps keep our contracts, and registrations organized. Pros The website is very easy to use and navigate through the category headings. Cons The only tip I find it can be a little slow. Might be on our end with our internet service. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.