--- title: "A1 Tracker Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is A1 Tracker the right Incident Management solution for you? Explore 81 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/166909/A1-Tracker/reviews/" page_type: "reviews" language: "en" --- A1 Tracker 4.9 (81) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 13th, 2026 # Reviews of A1 Tracker Ease of use 4.8 Customer Service 5.0 ## Pros and Cons in Reviews SS Shay S Sr. Financial Services ConsultantBanking, 2 - 10 employeesUsed the software for: Less than 6 months. “We used the program for claims management, and we liked the ability to customize the fields and pages to our liking.“ September 3, 2025 MP Mark P Vice PresidentInsurance, 501 - 1,000 employeesUsed the software for: 1-2 years. “Did not nickel and dime us when we needed to make adjustments“ September 25, 2023 BE Bill E Senior Operations ManagerWholesale, 51 - 200 employeesUsed the software for: More than 2 years. “The A1 team was patient with our growing pains and has stayed with us well beyond the initial implementation. Although we have not yet done so, A1 is a solution that our company is considering for other aspects of our operations.“ August 18, 2025 MK Maria K Claims and Licensing ManagerRetail, 201 - 500 employeesUsed the software for: More than 2 years. “Making changes to settings is difficult for me however I am not always technology savvy.“ August 1, 2023 JK Justin K General ManagerRetail, 10,001+ employeesUsed the software for: More than 2 years. “I also enjoy you can add pictures and other attachments to the report.“ August 26, 2025 CT Cindy T Service CoordinatorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “The only tip I find it can be a little slow.“ July 14, 2023 DS Donald S Risk ManagerSecurity and Investigations, 51 - 200 employeesUsed the software for: 1-2 years. “A1’s team has always been available if my company wanted to modify a field or needed to train a new employee on how to use the A1 program.“ October 14, 2024 KA KIMBERLY A CLAIMS MANAGERTransportation/Trucking/Railroad, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “There was a lot of data to import; sifting through all of the data to import and organizing that was time consuming.“ June 30, 2021 ## Showing most helpful reviews Showing 1-25 of 81 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KL Karla L. Analista sénior Used the software for: 6-12 months ### " A-1 contracts at last centralized and ordered." June 29, 2018 5.0 Pros An excellent tool for the management and control of contracts, keeps us up to date with the renewals and expiration of contracts, allowing us to obtain a better flow in our process. Go Great tool. Cons Add design tools. In General: I would not hesitate to recommend A-1, it is an easy-to-use tool, it adjusts to our needs, it allows us to have an excellent control in our process, the contracts at last centralized and ordered. Review Source JM Jared M. Service and Repair Manager Music Used the software for: 2+ years ### "A1 Tracker is Outstanding!" September 10, 2024 5.0 My experience with A1 has been overwhelmingly positive, the A1 team is friendly, focused and knowledgeable and have always been there to help at a moment's notice. Great company!! Pros Ease of us, Customer Service, Data collection and reporting. Cons No cons at all with A1 Tracker, great system. Alternatives considered [Tableau](https://www.capterra.com/p/208764/Tableau/) Reason for choosing A1 Tracker Familiarity with previous users and ease of brand data integration. Review Source KK Kam K. Business Administrator Retail Used the software for: 1-2 years ### "A1 Review Great Product." April 1, 2024 5.0 Overall, I think this is a great program for our purposes, I think it could be even better if access the information required were a little less rigid, for example, when attempting to access an existing claim, there should be more options available to do this, perhaps customer name, product, or even allowing the option to simply select a new claim or an existing claim and seeing a list of available options to choose from would be a great start. Pros A1 provides the insight required to track, access and execute next steps when dealing with customer warranty claims, it offers a comprehensive overview of the product a customer has registered along with the components for the product. at a glance warranty information and so much more. Cons Difficulty navigating through the system, there are no que's or hints that would assist a first time user or even an intermediate user, more information needs to be provided and an example offered to aid the novice user. Even better would be an instructed on line course that offered explanations for each section and feature. The more we empower the user, the better experience is had. Review Source BN Bernard N. Technical Operations Project Manager Insurance Used the software for: 2+ years ### "A1 - Partners in Success" September 25, 2023 5.0 From day 1, \[sensitive content hidden\] and his team have worked tirelessly to help BCB design and rollout a custom claims management platform. A1 have been flexible and endlessly patient as BCB explored it's first tailor made claims system with A1 handling hundreds of requests, ideas and sudden changes in scope. A1 have worked extra hours to guide us through late night updates and feature releases. At every stage in this partnership (because that's what it is) A1 have been right there with us - always ready with advice and guidance. The A1 platform and team are incredibly flexible and ready to consider new ideas. Got a new client and you want to wow them? A1 are ready to mind map some amazing things to give your current processes some added sparkle/wow factor. We are one year after production now, and with all the ups and downs of then rollout and adoption of totally new system (completely new processes and features compared to our old system) would I do it again? With A1, the answer will always be yes! Pros A1 listen to what you need and work towards providing that. The A1 team (\[sensitive content hidden\] ) worked closely with BCB to help us move from having concepts to having clear ideas on what it was that BCB actually needed to succeed. A1 have continually provided excellent service in the almost 3 years I have had the pleasure to work with them. The A1 team feel like they want BCB to succeed first and foremost. I can't speak highly enough of the A1 team. Cons There are no cons. If you are reading this and want to find a software partner - go with A1, you genuinely won't regret it. Alternatives considered [VCA Software](https://www.capterra.com/p/32949/VCA-Software/) Reason for choosing A1 Tracker The people at A1 and their willingness to take our feedback and ideas on board. Review Source JF Joshua F. Claims Adjuster Transportation/Trucking/Railroad Used the software for: 2+ years ### "Fantastic Software and Fantastic Customer Support" June 23, 2020 5.0 I had a very good experience with A1. I was the primary system administrator for our company. The response time from customer support was short and the help they provided was spot-on. I have no complaints about this program. Pros The ability to import data from our existing system and then manipulate that data to fit the new program was an awesome feature. This program was also very easy to use. The program is also customizable to fit the needs of our company. Cons There is really only one “con” to mention. 1. Building “custom views” was a little difficult and took some time to learn. Switched from [Trimble TMS](https://www.capterra.com/p/175186/Transportation-Management-and-Trucking-Software/) Not enough options to make the program fit our needs of a growing company. Review Source JL Jane L. Risk Manager Automotive Used the software for: 6-12 months ### "Claims Management Success" September 2, 2025 5.0 Our experience has been excellent customer service, support and training! Whenever we have a question, we receive a response right away! Pros We use this product for Claims Management and it has helped us not only to monitor our claims more closely but has also given us the ability to look at our accident trends. Cons Having to access two separate websites for information. The system continues to evolve and I believe this is going to change. Review Source JK Justin K. General Manager Retail Used the software for: 2+ years ### "General Manager" August 26, 2025 4.0 \- Positive as I feel I am trained in writing detailed reports and less is better. Some may find system does not help them add detail. Pros \- The system is very user friendly and I can get a report completed quickly. I also enjoy you can add pictures and other attachments to the report. Cons \- Could help the person filling out a report add more detail, ie: loction/conditions section no drop down for conditions. One example of an area that would help someone add detail. Review Source HO Hunter O. Sales Manager Retail Used the software for: 2+ years ### "A1 Tracker Review" August 26, 2025 5.0 A1 tracker is a simple and efficient way to file a claim. I am happy to have this rather than something more complicated. Pros The simplicity of submitting a claim that is quick and easy to use. It makes a process that no one wants to go through easier on the reporting side. Cons There is nothing I can really say that I do not like on the store side of filing a claim with A1 Tracker. Review Source AP Alyssa P. Benefits Coordinator Government Administration Used the software for: 1-2 years ### "Year 2 user" March 5, 2025 5.0 Great customer service team to help with questions and imports. Pros Easy to update claims, and sorting is super helpful. Cons I used to not enjoy that the reimbursements would import as partial dollars ,but now it's fized! Review Source VR Verified Reviewer Operations & Compliance Specialist Facilities Services Used the software for: 2+ years ### "User Friendly Adaptable to Every Situation!" May 1, 2020 5.0 My experience with A1 Tracker has been amazing. I mainly deal with insurance certificates of insurance with multiple requirements dependent on contract types awarded. Being able to customize our tracker to reflect not only the requirements that are needed but to be able send out automated notifications and take the hours of data entry time needed to update and process insurance certificates and put that time to more customer facing tasks within our organization was a turning point for our team. Pros This software is very user friendly, there is no guessing at where information "might" be. The dashboads are clear and can be customized for anyone in the organization. The quick batch update feature took hours off my data entry time. Cons I would like to see a save feature where an entire record could be updated and saved vs. saving each section of the record as this happens in some of the modules within our tracker. Reason for choosing A1 Tracker We are useing A1 Tracker for all of our Contract Management needs. A1 was not only able to provide a contract management system but it can handle our RFP/RFQ solicitations and track compliance information that vary across different industries and services. Other systems out there could not be customized to produce the outcome that we needed as an organization to provide us with the multi function interactive software we needed. We felt as a team that the A1 product was the only product out there that could handle our business model and needs of our company. Review Source HC Heidi C. Accounting Analyst Insurance Used the software for: 2+ years ### "A1 Tracker is Well Worth the Investment" July 1, 2016 5.0 Our company invested a significant amount of time comparing different insurance software packages, features, and pricing. We also wanted to get a good feel for how well the A1 Enterprise would support us, we have many diverse needs. Being a unique insurance business, as a third-party administrator, we have many complex insurance billing, renewal, and customer service requirements to meet for different carriers and types of ancillary products. We were not fully prepared, at least at the beginning, for the amount of work involved in researching and selecting the appropriate insurance software system. However, I am really glad we took the time to do so. In the end, we wound up with a system that was totally customized and configured to suit all of our business requirements, and made our day-to-day insurance processing easier to manage. We were struggling with a multitude of systems that did not talk to each other, and found we were able to consolidate virtually all of the systems together into one package with A1 Tracker. Pros Support is consistently reliable, and a fixed budget was provided by A1 before implementation, so there were no surprises. Cons I think the cons of any software is the amount of time a company must invest into understanding their own needs to ensure they select the right product. I'm not sure if this would really be a con, because the end result is better than it would have otherwise been. Review Source AMR Ann Marie R. Manager, Administrative Services Hospital & Health Care Used the software for: 2+ years ### "A-1 Contract Management Software" June 27, 2016 5.0 The start-up process was went very well. A-1 used our Excel spreadsheet data to customize a software tool that was much easier to manage and navigate than the spreadsheet. A-1 customized the program to fit our contract management needs. Customer service was excellent -- truly very attentive. They go the extra mile to ensure satisfaction. The software for was user friendly and met our needs. Last but not least, the cost was so reasonable. I had shopped around for other contract managment software, and A-1 offered the best value. Pros As requested, the software had all the fields I needed on two screens that I could toggle between. A few tabs were also provided for detail, such as contact information and notes. The program enabled me to set up auto emails reminders for important dates, such as contract expiration dates. Cons The software's capabilities extended beyond what I used on a day-to-day basis. I had the ability to customize or use other features. but because I didn't often utilize these options, I had a difficult time recalling how to make choices or navigate through the menu. Fortunately, all it took was a phone call to A-1 customer support, and I received timely help with whatever I needed. Review Source LS Linda S. Legal Senior Claims Adjuster Insurance Used the software for: 2+ years ### "setting up claims - easy flow, well explaned, easy to read" July 27, 2023 5.0 really nothing. Pros the flow setting up claims. easy to understand Cons nothing. it was straight forward. easy to understand and set up. Review Source ML Michelle L. counsel Legal Services Used the software for: 1-2 years ### "Fantastic tracking software!" April 29, 2021 5.0 Pros The team is unmatched- \[SENSITIVE CONTENT HIDDEN\] and friends will go above and beyond to take care of your needs. His attention to detail is unmatched. They work hard to understand the business and provide a clear solution for all reports and data. Cons Where there were features I did not use regularly, I did occasionally about how to use them. Review Source IH Iris H. Business & Customer Experience Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "User friendly software" August 24, 2021 4.0 Pros It is very easy to implement according to the needs of your business. It turns out to be very friendly to work on it. Cons Really satisfied with the product. Nothing bad to say. Review Source CJ Camille J. Risk Analyst Chemicals Used the software for: 2+ years ### "Great for businesses big and small - " April 16, 2019 5.0 I was apart of an organization who used this software so when I switched companies I begged to use this software for the new company. This software keeps all my documents organized by policy and saves so much time when it comes to locating documents. It is also very user friendly it didn't take other employees long to learn the system. Also customer service is always standing by and responds to emails super quickly which I appreciate. This is definitely worth every penny. Pros \-convenient -well organized -great customer service -user friendly Cons I haven't run into any problems in the past five years using this software. Review Source GY Greg Y. Owner Used the software for: ### "Flexible, Efficient, Well Supported, Excellent Customer Service" September 7, 2015 5.0 We embarked on our software solicitation process and we didn't really know what we were getting into. There are so many vendors out there on the market with different products, all of them are worth looking at to get a fair pictures of what they are capable of. We found that A1 Tracker had the greatest flexibility than all of the others, with so many options to customize things we would had never considered during our initial research. It seemed every time we turned a corner, a new question would come up and our implementation rep at A1 Enterprise already had a solution in place that suited our requirements, and for the price, we fell we got more than what we paid for. Sometimes when customizing our system we had to backtrack a little bit and re-populate data, and that took us some time to get there, by that's by no means a reflection of A1 Tracker or the quality of our support. Probably what stood out the most is throughout the sales process, our rep took a very honest approach and didn't try to "oversell" us on more than what we needed. In fact, quite the opposite, as we were instructed to hold off from adding certain features until after we were more familiar with the system, to ensure we were making an informed decision. Thank you A1 for all your support! Best of luck. Review Source VS Vivian S. Sr Claims Representative Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Want more " March 20, 2023 4.0 good Pros it is user friendly, the environment has little error Cons The claim number should be on the notes page Review Source CM Chuck M. Safety Coordinator Used the software for: ### "A1 Tracker & Support Exceeded Expectations" October 21, 2015 5.0 We started working with A1 Enterprise back in 2001 to build a small prototype for a customized solution with a different vendor which was to serve as a software model. When the product with the other vendor didn't work out, we eventually circled back to A1 Enterprise and selected them as our primary software vendor for a large-scale company-wide software system to track occupational injury claims, asset claims, and 3rd party liability claims, and produce risk management reports for our executives. They were very accommodating to our needs, and further adapted their program to accommodate additional inter-departmental requirements, including insurance policy tracking, bond management, human resources performance management and reviews, sales & use tax accounting, and legal reporting. They also successfully integrated with our highly complex Oracle/JD Edwards ERP and Active Directory Services (including MS Exchange Server) using a customized integration API. I have been very pleased with the the responsiveness, technical expertise, and flexibility of the A1 Enterprise team, who far exceeded our expectations and the functionality of our other, previously selected vendor. Review Source DB Donna B. Business Systems Analyst Chemicals Used the software for: 1-2 years ### "A-1 Contract Management Software" January 15, 2018 5.0 Our contracts are centrally organized and easy to locate. Renewal and expiration dates are no longer missed. Pros After struggling to manage hundreds, if not thousands, of contracts manually we decided something had to give. Our manual processes were ineffective and inaccurate. After reviewing a number of Contract Management solutions, we found the A-1 best fit our needs and our budget. The software is very flexible and configurable. We were able to create a solution that works for our multiple, unique locations. The reminders that we have the system generate ensure that we do not miss upcoming renewal and expiration deadlines. The support we received from A-1 guaranteed that the implementation process was a great success. Review Source CR Cynthia R. Sales Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great Feedback on A1 Tracker" June 30, 2023 5.0 Pros Very user friendly, easy to navigate, very clear and concise. Cons Was quite pleased with the Tracker, no improvements to mention at this time. Review Source CC Candy C. Accounting Department Used the software for: ### "A1 Tracker Works Great for Insurance CRM and Billing!" August 9, 2015 5.0 Our company used A1 Enterprise to develop a new insurance CRM and policy billing software. We used many paper files for years and an old antiquated insurance database that didn't have the flexibility we needed to compete in our marketplace of many different and highly competitive insurance products. Our process was very manually intensive, and no one could access business information from outside the office. With A1 Tracker, we gained the ability to automate many manual steps, eliminate paper, and work from home or while traveling. Also A1 Enterprise helped us create an sales pipeline system to capture leads from our web site, which we didn't have before. Review Source SL Sean L. President Used the software for: ### "Great software " June 17, 2015 5.0 A-1 and their support staff helped to organize our companies sales team, automated our follow up proccess and made staff training automated. A1 gave a central location to store documents that could be retrieved by any of the approved staff making follow up calls and project mangment a breeze. Untill we used A1, as the president of our company I spent many hours doing repetitive tasks and not able to focus on other responsibilities after we started using the software it provided much mire time free from redundant tasks Review Source MW Mark W. Used the software for: ### "Great product, great service & support!" October 30, 2015 5.0 Our company was in need of a contract management solution. After reviewing several options it was determined that A1's offering was right for us. It's easy to use, very customizable for our company's various departments and competitively priced. The support and availability of Chris and his team are unmatched. They are always available to answer questions I've had when configuring the system. Overall I am very pleased with the product as well as the service provided by A1. Review Source CC Catarina C. International Services Legal Manager Used the software for: ### "A1 Tracker " June 19, 2015 5.0 A1 Tracker is a very useful tool to manage all our contracts and keep it organized. The software is very easy to use and it has made a huge difference on how we store and track our contracts. The customer service from A1 is also very efficient and they always follow up to ensure your request is completed and/or resolved. Overall I highly recommend this product. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.