# Page 2 | A1 Tracker Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is A1 Tracker the right Integrated Risk Management solution for you? Explore 79 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166909/A1-Tracker/reviews --- A1 Tracker 4.9 (79) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of A1 Tracker ## Showing most helpful reviews Showing 26-50 of 79 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ES ELIZABETH S. Contract Specialist Financial Services Used the software for: 2+ years ### "Contract Specialist" December 17, 2025 5.0 I have worked with A-1 for over 9 years and am very happy with their system. They consistently keep in contact to ensure the module meets our needs. If not, recommendations are made and implemented as needed. Pros It is easy to work in, and the A-1 staff are very helpful and revise the module as need without compliant of added expense, for the most part. Unless we are making drastic changes. Cons I have no complaints about this system. It has worked great for the Purchasing/Contracts Management needs. Review Source SL Sam L. Claims Manager Insurance Used the software for: 2+ years ### "Robust and suited to our changing needs" November 6, 2025 4.0 Overall, very positive - as noted it is a robust system that functions largely to our needs. If there were a way to have multiple, different data grids simultaneously it would be close to perfect Pros The robust nature of the A1 tracker, handling large amounts of data with minimal lag. Additionally, the customization ability allows us to tailor the system to our specific needs Cons What I like least is that we are unable to simultaneously have two separate data grids open for both claims and tasks, which then requires browser refreshes. Switched from [Insight](https://www.capterra.com/p/10010537/Insight-Salon-Software/) Greater functionality and reporting requirements Review Source BE Bill E. Senior Operations Manager Wholesale Used the software for: 2+ years ### "Outstanding Solution with ongoing support" August 18, 2025 5.0 I think it is very safe to say that our experience with A1 has been terrific. The A1 team was patient with our growing pains and has stayed with us well beyond the initial implementation. Although we have not yet done so, A1 is a solution that our company is considering for other aspects of our operations. Pros A1 has proven itself as the best solution for our entering and using the data generated in our Claims and Returns departments. The company took the time to listen to how we were doing business and offered suggestions on how we could improve it without making huge changes. The information we have gathered since implementation has helped us identify issues before they became problems. The reporting flexibility outstanding! Cons Anything new is always difficult to fully accept so it would be hard for me to say that the transition was anything other than what it was... tough... at least at first. Review Source JS Joshua S. General Manager Claims Operations Insurance Used the software for: 6-12 months ### "Great Custom Tool for Claims! " October 15, 2025 5.0 A1 is a very powerful claims management tool and the experience has been great. Within a few months of using the tool our business was able to start implementing new features using our admin rights. Any new ideas we had A1 were quick to pick up the phone to talk about how we can do it using our access or other options that may require development. Pros A1 Tracker is very flexible and easy to customise to our needs. If there is something we can't do, the A1 team are quick to add new features and roll out. Cons Nothing specifically, the UI could do with an update but the tool itself works very well. Important to have a good admin of the tool within your business. Switched from [Insight](https://www.capterra.com/p/10010537/Insight-Salon-Software/) the product was not built for claims management and was very basic Review Source NB Natalia B. Quality Leader Consumer Goods Used the software for: 2+ years ### "A1 Tracker - Great program, fantastic support!" April 18, 2025 5.0 My experience with the A1 tracker was very positive. We used it for warranty registrations and claims. It was integrated into our other programs so we could process the claims seamlessly. I found that I enjoyed learning about the various functions and features that we could manipulate to make our use of the tracker easier. Pros I like that there are so many features and functions that can be customized to our organization's needs. The other benefit is the fantastic technical support and customer service from the A1 team. Prompt, helpful responses and follow up in each case. The A1 team really works with the customer to help ensure the tracker performs with their requirements in mind. That personalized approach is unbeatable. Cons Although it looks easy to use, I found it intimidating at first. Although, once I watched the video on how to use the tracker, it was very simple after that. Apart from that, no cons. Every issue we encountered was promptly rectified. Review Source PC Patrick C. Operations Manager Retail Used the software for: 2+ years ### "Other Observations" August 25, 2025 4.0 As stated above it is easy to use and follow. It can normally be completed in less than 5-10 minutes for most claims. Pros It is laid out so that it is easy to follow and input the information. It is also easy to input phots if necessary. Cons There really is not an area for the person filling out the report to make a separate statement. There is the claim summary and the Expectations set with customer. There is not an area for the report taker to make his/her own comments. Numerous times the customer will make a comment or just the way they state the problem leads to believe that the incident may not have occurred at this location. If there was a spot like: Other observations or something to that effect. Review Source SS Shay S. Sr. Financial Services Consultant Banking Used the software for: Less than 6 months ### "A1 Tracker claims management review" September 3, 2025 5.0 \[sensitive content hidden\] and the A1 crew were always helpful and willing to help with any questions you may have. The program is very affordable for the features provided. Pros We used the program for claims management, and we liked the ability to customize the fields and pages to our liking. Cons I don't really consider it a "con" but certain customization capabilities can get a little deep and require a little learning curve. Alternatives considered [Figtree General Insurance Claims](https://www.capterra.com/p/276726/Figtree-General-Insurance-Claims/) Reason for choosing A1 Tracker Ease of use and customization as compared to a cookie cutter program Review Source SM Stephanie M. Claims Manager Wholesale Used the software for: 2+ years ### "Excellent experience overall" May 16, 2025 5.0 Overall, my experience has been excellent. From the use of A1 Tracker to the associates that we work with when needed. Everyone has been responsive and it's been an overall positive experience. Pros Very user friendly, easy to use & teach. Customized to our needs. Cons When I want to view an attachment, it downloads to my computer Review Source MW Michele W. Insurance Administrator Automotive Used the software for: 2+ years ### "Great company with superior customer service" November 27, 2024 5.0 I am very satisfied with the software and the company as a whole. Pros The software meets our company needs for tracking auto, property claims and certificates of insurance. I am not a tech savvy person, and I find it fairly easy to navigate through. They have the best customer service team. They are always there to help with questions and issues. They take their time in assisting when there is a problem. They truly care that their customers are happy. Cons I do not have any complaints or dislikes about the company. I am very happy with their software. Review Source AP Alyssa P. Benefits Coordinator Government Administration Used the software for: 1-2 years ### "Year 2 user" March 5, 2025 5.0 Great customer service team to help with questions and imports. Pros Easy to update claims, and sorting is super helpful. Cons I used to not enjoy that the reimbursements would import as partial dollars ,but now it's fized! Review Source SK Serena K. Assistant Insurance Admin Insurance Used the software for: Less than 6 months ### "Review of A1 Tracker " December 3, 2024 5.0 I found A1 Tracker extremely user friendly. From the first time I used it I found that it was very straight forward. Additionally, I found that the functions A1 provides greatly supports the needs of my organization. Pros I really enjoy the features and organization that A1 provides its users. Cons There is nothing that I dislike about A1. Review Source KA KIMBERLY A. CLAIMS MANAGER Transportation/Trucking/Railroad Used the software for: 2+ years ### "CREATING EFFICIENCY IN A PAPER FILE WORLD " June 30, 2021 5.0 Here at Brown Integrated Logistics we were previously using disjointed systems to manage our claims management system, consisting of a TMS software, paper records, and excel sheets. We had to aggregate information across a multitude of various claim types, such as Workers Compensation, Auto Accidents, Warehousing Property Claims, Cargo Claims, Slip and Fall Claims, Occupational Accidents, Torts, 3rd Party Property Damage, and Bodily Injury as well as Litigated claims. In fact, we love the fact that we can add as many claim types as we need, and change the display of information based on claim type and user permissions. We can give claim admins and adjusters access to more details about a claim, such as documents, reserves, and financials, while limiting access to field staff to just the basics to record a claim. We love the fact that we no longer have to run OSHA reports manually, the old fashioned way. We can now generate all of the OSHA reports and the First Report of Injury right from the system, and limit the report by department, location, and subsidiary company. This really simplifies our OSHA reporting compliance process. The financials are another strong point. We can finally track all claim-related costs and reserves in one place, allowing us to run financial reports for our executive management team at a moments notice. Pros The ability to modify our current program without making contact with A1. The flexibility is unsurpassed compared to other programs. The attention detail and work arounds help mold this program to our specific needs. The knowledgeable team and staff work with us to collaborate on creating new product within the program. Customer Service is top-notch. Questions and issues are resolved in a timely fashion, sometimes quicker than expected. While meeting expectations are always a bonus, A1’s staff always exceeds our expectations and a regular basis Cons There was a lot of data to import; sifting through all of the data to import and organizing that was time consuming. Additionally, we invest the time up front into understanding our short and long term business needs to collaborate with A1 on how to best “structure” the system. Because A1 Tracker is so customizable, there are lots of decisions to make for a business owner to optimize for users and for the business needs. Reason for choosing A1 Tracker THE STAFF! THE CEO! EXCELLENT CUSTOMER SERVICE AND KNOWLEDGE Review Source KK Kam K. Business Administrator Retail Used the software for: 1-2 years ### "A1 Review Great Product." April 1, 2024 5.0 Overall, I think this is a great program for our purposes, I think it could be even better if access the information required were a little less rigid, for example, when attempting to access an existing claim, there should be more options available to do this, perhaps customer name, product, or even allowing the option to simply select a new claim or an existing claim and seeing a list of available options to choose from would be a great start. Pros A1 provides the insight required to track, access and execute next steps when dealing with customer warranty claims, it offers a comprehensive overview of the product a customer has registered along with the components for the product. at a glance warranty information and so much more. Cons Difficulty navigating through the system, there are no que's or hints that would assist a first time user or even an intermediate user, more information needs to be provided and an example offered to aid the novice user. Even better would be an instructed on line course that offered explanations for each section and feature. The more we empower the user, the better experience is had. Review Source CK Catherine K. Guarantee Administrator Used the software for: 2+ years ### "We've used A1 software since 2013 and very pleased with the quality of product service and support." April 30, 2018 5.0 Pros I oversee product warranty claims for around 250 dealers, who are responsible for handling customer guarantee repairs and product registrations. A1 Enterprise was our software of choice because our warranty, product registration, and RMA process is chalk-full of complex business rules which requires automation. Our products and guarantee process are complex, due to each product having many associated parts and sub-assemblies, where each can have various warranty coverage types and limits. A1 Enterprise also provided an interface to our ERP accounting software, which gives us more control over how our products and claim costs approvals flow between the two systems. This interface reduced burden on me and our accounting department. We have collaborated continuously with the team at A1 to clearly define our business requirements to ensure we get what we need, and the team at A1 invests their time to thoroughly understand our business needs. Pros: The team at A1 is very competent with their technology and our requirements. They know how to present solutions to complex business needs, and are very responsive to changes and support requests. Additionally, A1 Tracker as a software is rich with customizability, administrative features, and workflow features that make my job easier and more efficient. In comparing my time spent managing claims in the previous system, A1 Tracker gave us a 90% increase in efficiency. Cons A1 Tracker is an application that takes time to understand and grow into. Any administrator taking on this application should be aware that a time investment on their part is needed to ensure a successful implementation. Additionally, I would like to see Dashboard reports with charts and graphs, although I hear rumors that's coming in 2018! Review Source MH Mark H. Construction Manager Construction Used the software for: 1-2 years ### "Construction Project & Risk Management Management Software" October 27, 2016 5.0 I have worked in the construction industry for years, doing large commercial construction projects for hotels, resorts, casinos, high-end shopping malls, condos, high-rise towers, golf courses, hospitals, and heavy civil construction such as bridges, loading docks, parking structures, and even piers. I have also worked in some of the largest construction companies in the world. My work in construction has spanned across a many industries, and I have seen a lot of construction software packages come and go. Most of them, I have found, overcharge for user licensing, overcharge for support, and in some cases lack the support I would expect for what I am paying. The folks at A1 Enterprise know what they're doing, and their pricing is right in-line with what I would expect to pay for the quality of service and support I require for my business. Furthermore, having worked with multiple software systems and invested hundreds of thousands of dollars in various packages, I see a tremendous benefit in how A1 Tracker brings together so many key construction risk management functions to help my team better manage construction risks. With millions, and in some cases, billions of dollars on the line, we don't have time to waste spinning our wheels trying to figure out how to use our software, or how to get our vendors and workers to use our software. It MUST be easy to learn, use, and accessible from anywhere. A helpful tip: Know your requirements when you come to these guys, and if you don't, ask them for help defining them. Although you may need put the extra time in up front discussing your needs, it will pay off in the long run, because in my view, the purpose of software is to make my job, and the job of my staff, easier. A1 Tracker does the job. Pros The user licensing price point and professional support are the definite pros. Then the flexibility we have to track different construction risks. The consolidation of several software systems has lowered our overall software licensing costs. Cons There is a learning curve to understand higher-level administrative functions, but that's the price you pay for flexibility and a complicated business such as ours. There was also a time investment we put in to get up and running. Review Source Rufina B. Insurance Agent Insurance Used the software for: 2+ years ### "Very flexible and robust software" August 9, 2018 5.0 Pros We like that this program is extremely flexible and customizable. You can even have them help you pare the features down to only the things that are really necessary in your organization, which we liked since we were working on a budget. We use it primarily for insurance purposes like managing due dates and payments, recording documents, tracking a claim in progress, generating batch invoices and reports or following up with a client. However, this tool has also been used occasionally for managing some of our projects. The dashboard makes it possible for us to see all the important information in one glance. Cons Because it is highly customizable and flexible, things can sometimes get really complicated especially if a less experienced administrator is handling it. So when we were in the process of implementing A1 Tracker, some questions and issues came up but their representatives were always way ahead of us and they were ready with a solution or suggestion even before we could ask. Review Source CS Christopher S. Regional Valuation Director Real Estate Used the software for: 2+ years ### "Quality of and easy of use. Unparalleled flexibility. " June 1, 2021 5.0 We are able to work remotely, more efficiently, and run timely reports with accurate data. Pros A1 Enterprise put together a software to serve our long term company objectives so upper management can handle day to day operations while keeping it simple enough for employees, contractors, and vendors to use out in the field. Web-based reporting and data access is critical to our business, even more now than in prior years. This product is well suited for us, and was customized to meet our needs that other systems we looked at couldn't do. Cons Implementation is always labor intense, especially with data import however pays off. Reason for choosing A1 Tracker The combination of modules with flexibility of this product is unparalleled. There seems to be no end to what A1 can do with options. Review Source JA Jose A. Director of Risk Security and Investigations Used the software for: 1-2 years ### "A1-Tracker Review" May 5, 2021 5.0 Very good and Very happy with it. Pros Easy to used and can generate different reports for management. Cons the set up for different type of claims. They should work on getting more fields that apply to each type of claim. Alternatives considered [Claims Manager](https://www.capterra.com/p/9207/Claims-Manager/) Reason for choosing A1 Tracker more affordable. Review Source Response from A1 Enterprise May 12, 2021 Dear Jose, Thank you for your product review, we appreciate the opportunity to work with you. A1 Tracker supports the adding of custom fields per claim type using a feature you may not have used before (Field Display Mapping) as you started using the system with one 1 claim type. We would be happy to assist you by offering training on this feature so you can setup additional fields unique per claim type. Feel free to reach out using our Help feature. Thank you, The A1 Team MK Maria K. Claims and Licensing Manager Retail Used the software for: 2+ years ### "A1 Easiness" August 1, 2023 5.0 In the last 4 years I have had minimal problems with A1. It is easy to use, document and work in. Pros It's easiness is the most beneficial to my team. Cons Making changes to settings is difficult for me however I am not always technology savvy. Review Source SR Steven R. IT Manager Construction Used the software for: 2+ years ### "Customization Without Compromise" September 14, 2023 4.0 A1 in its beginning stages was constant communication to make sure we were getting the correct product for our needs, and \[sensitive content hidden\] the \[sensitive content hidden\] of the company has been with us the entire way when he really didn't need to be. That really shows the passion for the product and it shows in its implementation. Pros Sandbox design and endless customization is where A1 truly shines. While we may not be the primary demographic for A1, they still worked with us to satisfy all of the needs of our business. Cons I think Data Import/Export could be improved. Our biggest issue is going over a data limit and needing to purge data manually instead of an integrated system to archive after a certain amount of years. Review Source HC Heidi C. Accounting Analyst Insurance Used the software for: 2+ years ### "A1 Tracker is Well Worth the Investment" July 1, 2016 5.0 Our company invested a significant amount of time comparing different insurance software packages, features, and pricing. We also wanted to get a good feel for how well the A1 Enterprise would support us, we have many diverse needs. Being a unique insurance business, as a third-party administrator, we have many complex insurance billing, renewal, and customer service requirements to meet for different carriers and types of ancillary products. We were not fully prepared, at least at the beginning, for the amount of work involved in researching and selecting the appropriate insurance software system. However, I am really glad we took the time to do so. In the end, we wound up with a system that was totally customized and configured to suit all of our business requirements, and made our day-to-day insurance processing easier to manage. We were struggling with a multitude of systems that did not talk to each other, and found we were able to consolidate virtually all of the systems together into one package with A1 Tracker. Pros Support is consistently reliable, and a fixed budget was provided by A1 before implementation, so there were no surprises. Cons I think the cons of any software is the amount of time a company must invest into understanding their own needs to ensure they select the right product. I'm not sure if this would really be a con, because the end result is better than it would have otherwise been. Review Source RL Renee L. Bookkeeper Insurance Used the software for: Less than 6 months ### "A1 is a Great Company to Work With" June 26, 2018 5.0 Much faster efficiency of work, we can submit and generate more claim invoices each day, and see more information about claim status and costs than ever. Pros We implemented A1 Tracker to replace our old claims management software and we are extremely pleased with the outcome. A1 offers far superior claim reporting tools, as well as a claim data entry portal where EVERYTHING we need to input for a claim is all in ONE screen. In our old software we had to go to several different screens to input claim details, which gave us many extra and unnecessary steps that tripled our workload when inputting new claims. A1 Tracker also exports data to our accounting software, allowing us to generate a batch of invoices with a click of a button! This is so much more efficient than what we had before. A1 Tracker also has a nice dashboard, with features we haven't seen before allowing us to see the most important details about claims when we first login. We can see claim costs, appointments, claimant details, and other parties involved in a claim without navigating to different screens. The setup process with A1 was smooth, and VERY user friendly. A technical support person from A1 came out to visit us and walked us through the claim data entry process. We exchanged different ideas and scenarios, and ultimately A1 configured their software based on what our company needed, which was above and beyond what we expected. Since we have started using the new system, A1 has been very responsive to our questions and concerns, and gave us the training and support we needed to adapt to the new system. Requesting support is easy, very responsive. Cons If this software had a native mobile app, that would be even better. The user help functions would be easier to use if it was in an online format, it is currently a separate PDF document. Review Source AMR Ann Marie R. Manager, Administrative Services Hospital & Health Care Used the software for: 2+ years ### "A-1 Contract Management Software" June 27, 2016 5.0 The start-up process was went very well. A-1 used our Excel spreadsheet data to customize a software tool that was much easier to manage and navigate than the spreadsheet. A-1 customized the program to fit our contract management needs. Customer service was excellent -- truly very attentive. They go the extra mile to ensure satisfaction. The software for was user friendly and met our needs. Last but not least, the cost was so reasonable. I had shopped around for other contract managment software, and A-1 offered the best value. Pros As requested, the software had all the fields I needed on two screens that I could toggle between. A few tabs were also provided for detail, such as contact information and notes. The program enabled me to set up auto emails reminders for important dates, such as contract expiration dates. Cons The software's capabilities extended beyond what I used on a day-to-day basis. I had the ability to customize or use other features. but because I didn't often utilize these options, I had a difficult time recalling how to make choices or navigate through the menu. Fortunately, all it took was a phone call to A-1 customer support, and I received timely help with whatever I needed. Review Source WJ William J. Safety Director (Retired) Construction Used the software for: 2+ years ### "Functionality from the beginning " November 26, 2019 5.0 Pros The team at A1 helped develop and implement a work occupational injury reporting system our safety department. The system was fully customized to meet our needs. This included integration with our payroll system and accounting systems so we could pull employee information, organizational hierarchy and real-time hours into reports into injury summary reports. The system was web-based, allowing our users to submit injury information from any of our locations throughout the United States. Following A1’s implementation, we were able to generate internal and OSHA compliance reports real-time, at any level throughout the company, from any organizational level from individual projects to counties, states, geographic regions or business unit. This detailed level of reporting ability allowed the company to collect and analyze accident and injury data to help improve our safety and health management systems. The system was so effective that our corporate insurance and risk management department engaged A1 to expand and mirror the system to collect, manage and report the information about liability, auto, & asset claims. Cons The software did not exist when we chose A1. The only drawback was the time necessary to develop the software. Review Source LS Linda S. Legal Senior Claims Adjuster Insurance Used the software for: 2+ years ### "setting up claims - easy flow, well explaned, easy to read" July 27, 2023 5.0 really nothing. Pros the flow setting up claims. easy to understand Cons nothing. it was straight forward. easy to understand and set up. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.