# Page 3 | A1 Tracker Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is A1 Tracker the right Integrated Risk Management solution for you? Explore 79 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166909/A1-Tracker/reviews --- A1 Tracker 4.9 (79) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of A1 Tracker ## Showing most helpful reviews Showing 51-75 of 79 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GJ Griselle J. Legal Analyst and Claims Specialist Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "A1 Tracker in my company" July 26, 2023 5.0 The overall experience with A1 Tracker was excellent. The communication with the team is amazing and worked together. Pros The most that I like to A1 Tracker was the improvement the process to recovery of damages in my company. The integration of members of team in one software to make easier the recovery process. Cons A1 Tracker needs to consider integrating in the team a bilingual person ( spanish and english). In the proposal incorporate a schedule (time for delivery) of work-process for the implementation the new software. Review Source ML Michelle L. counsel Legal Services Used the software for: 1-2 years ### "Fantastic tracking software!" April 29, 2021 5.0 Pros The team is unmatched- \[SENSITIVE CONTENT HIDDEN\] and friends will go above and beyond to take care of your needs. His attention to detail is unmatched. They work hard to understand the business and provide a clear solution for all reports and data. Cons Where there were features I did not use regularly, I did occasionally about how to use them. Review Source PG Phyllicia G. Administrative Assistant Insurance Used the software for: 1-2 years ### "Helpful with Claims" June 22, 2021 5.0 We can easily keep track of pending claims, files and documents, emails, and payments of claims. Pros The most impactful features of this product were the dashboard, the claims module, and the notifications module. It allowed our company to easily keep track of our claims all in one place. Cons One feature I felt that was missing was some sort of reminder module to help us keep track of of our tasks. However, A1 Tracker is always improving their product, and sure enough, a calendar module is in the works which will help us tremendously. Review Source IH Iris H. Business & Customer Experience Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "User friendly software" August 24, 2021 4.0 Pros It is very easy to implement according to the needs of your business. It turns out to be very friendly to work on it. Cons Really satisfied with the product. Nothing bad to say. Review Source AH Amanda H. Sr. Contracts Specialist Government Administration Used the software for: 2+ years ### "A1 has allowed our small team to keep up with huge growth. It's easy to use and highly customizable." April 26, 2018 5.0 Pros The users and administrators have the ability to make changes without working with customer service or incurring charges. Customer service is amazing and friendly. Cons The fact that it's so open means that sometimes an inexperienced administrator can break things! There can also be some hiccups with adding new users, but the customer service team recently provided a very helpful guide. Review Source CJ Camille J. Risk Analyst Chemicals Used the software for: 2+ years ### "Great for businesses big and small - " April 16, 2019 5.0 I was apart of an organization who used this software so when I switched companies I begged to use this software for the new company. This software keeps all my documents organized by policy and saves so much time when it comes to locating documents. It is also very user friendly it didn't take other employees long to learn the system. Also customer service is always standing by and responds to emails super quickly which I appreciate. This is definitely worth every penny. Pros \-convenient -well organized -great customer service -user friendly Cons I haven't run into any problems in the past five years using this software. Review Source MT Mark T. Service Manager Music Used the software for: 1-2 years ### "YGG SM review" July 18, 2019 4.0 the team was great and they are very supportive Pros It works as intended and meeting our needs Cons It took awhile to integrate with our needs Reason for choosing A1 Tracker Only option available at the time Review Source GY Greg Y. Owner Used the software for: ### "Flexible, Efficient, Well Supported, Excellent Customer Service" September 7, 2015 5.0 We embarked on our software solicitation process and we didn't really know what we were getting into. There are so many vendors out there on the market with different products, all of them are worth looking at to get a fair pictures of what they are capable of. We found that A1 Tracker had the greatest flexibility than all of the others, with so many options to customize things we would had never considered during our initial research. It seemed every time we turned a corner, a new question would come up and our implementation rep at A1 Enterprise already had a solution in place that suited our requirements, and for the price, we fell we got more than what we paid for. Sometimes when customizing our system we had to backtrack a little bit and re-populate data, and that took us some time to get there, by that's by no means a reflection of A1 Tracker or the quality of our support. Probably what stood out the most is throughout the sales process, our rep took a very honest approach and didn't try to "oversell" us on more than what we needed. In fact, quite the opposite, as we were instructed to hold off from adding certain features until after we were more familiar with the system, to ensure we were making an informed decision. Thank you A1 for all your support! Best of luck. Review Source KG Kevin G. Risk Manager Insurance Used the software for: 2+ years ### "We're extremely pleased." September 10, 2019 5.0 Our group manages Risk for a complex private family office and holding company which manages four operating entities. We wanted a tool we could use right out of the box, and A-1 fit our needs perfectly. Pros Both ease of use and customer support / responsiveness are top notch. Cons There isn't anything we dislike about the software. Review Source VS Vivian S. Sr Claims Representative Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Want more " March 20, 2023 4.0 good Pros it is user friendly, the environment has little error Cons The claim number should be on the notes page Review Source CL Charles L. Manager, Quality and Guarantee Consumer Goods Used the software for: 1-2 years ### "Great software with flexibilitty" July 5, 2016 4.0 The software has a lot of features that you can cast to your needs. Its administration tools are great that give users so much control to manage its functionality. Pros Great control tools that make administrator's job a lot of easier. Cons Lack of design tools for the webpage. Review Source CM Chuck M. Safety Coordinator Used the software for: ### "A1 Tracker & Support Exceeded Expectations" October 21, 2015 5.0 We started working with A1 Enterprise back in 2001 to build a small prototype for a customized solution with a different vendor which was to serve as a software model. When the product with the other vendor didn't work out, we eventually circled back to A1 Enterprise and selected them as our primary software vendor for a large-scale company-wide software system to track occupational injury claims, asset claims, and 3rd party liability claims, and produce risk management reports for our executives. They were very accommodating to our needs, and further adapted their program to accommodate additional inter-departmental requirements, including insurance policy tracking, bond management, human resources performance management and reviews, sales & use tax accounting, and legal reporting. They also successfully integrated with our highly complex Oracle/JD Edwards ERP and Active Directory Services (including MS Exchange Server) using a customized integration API. I have been very pleased with the the responsiveness, technical expertise, and flexibility of the A1 Enterprise team, who far exceeded our expectations and the functionality of our other, previously selected vendor. Review Source KB Kari B. Sr. Exec Admin / Paralegal Retail Used the software for: 1-2 years ### "admin opinion" May 19, 2020 5.0 It is very usefull to keep our claims information organized. We can find what we are looking for quickly. Pros This software is very easy to use. I was able to scale down to the categories that I use. It is very easy to input data. Cons I would say the only thing is that you have to save so frequently. Not a bad thing, just another step. :) Review Source DB Donna B. Business Systems Analyst Chemicals Used the software for: 1-2 years ### "A-1 Contract Management Software" January 15, 2018 5.0 Our contracts are centrally organized and easy to locate. Renewal and expiration dates are no longer missed. Pros After struggling to manage hundreds, if not thousands, of contracts manually we decided something had to give. Our manual processes were ineffective and inaccurate. After reviewing a number of Contract Management solutions, we found the A-1 best fit our needs and our budget. The software is very flexible and configurable. We were able to create a solution that works for our multiple, unique locations. The reminders that we have the system generate ensure that we do not miss upcoming renewal and expiration deadlines. The support we received from A-1 guaranteed that the implementation process was a great success. Review Source TH Tim H. Applications Support Manager Used the software for: ### "A1 Enterprise Provides Excellent Products & Support" September 25, 2015 5.0 We engaged A1 Enterprise to develop software solutions for a number of groups within the organization. They have proven to be active listeners when working with our subject matter experts and the products developed have enabled these groups to make great strides in more effectively managing their workflow. As the company continues to grow and our needs change we have found the software to be highly flexible and customizable. The ongoing support they provide is excellent and all the costs are reasonable. The LDAP Active Directory and ERP accounting integration and data migration process was well supported, which further streamlined our databases and minimized additional data management overhead. They also provided us with ongoing and customized training for our departments and business units. I give A1 Enterprise my highest rating and would recommend all their solutions. Review Source CR Cynthia R. Sales Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great Feedback on A1 Tracker" June 30, 2023 5.0 Pros Very user friendly, easy to navigate, very clear and concise. Cons Was quite pleased with the Tracker, no improvements to mention at this time. Review Source BS Brian S. Owner Used the software for: 2+ years ### "Great resource awesome tool, and loss tracking information " June 27, 2016 5.0 This is amazing loss resource tracking.... second to none and easy to use! I highly recommend this for your company Pros Great stuff yes Cons None great stuff Review Source CC Candy C. Accounting Department Used the software for: ### "A1 Tracker Works Great for Insurance CRM and Billing!" August 9, 2015 5.0 Our company used A1 Enterprise to develop a new insurance CRM and policy billing software. We used many paper files for years and an old antiquated insurance database that didn't have the flexibility we needed to compete in our marketplace of many different and highly competitive insurance products. Our process was very manually intensive, and no one could access business information from outside the office. With A1 Tracker, we gained the ability to automate many manual steps, eliminate paper, and work from home or while traveling. Also A1 Enterprise helped us create an sales pipeline system to capture leads from our web site, which we didn't have before. Review Source VL Vivian L. Client Billing Used the software for: ### "A1 Tracker Insurance Software" July 17, 2015 5.0 A1 Enterprise fully customized our insurance CRM and included automation such as billing, renewals, and policy application processing via our company web site. They were very prompt in providing customer support and the software was very user friendly. We had a large data migration from an old and outdated system that was about to break down and A1 Enterprise migrated our data to the new system then helped us learn the new system with training seminars. Customer support was very important for us because our last system had little or no support. I highly recommend A1 Tracker for insurance software. Review Source SL Sean L. President Used the software for: ### "Great software " June 17, 2015 5.0 A-1 and their support staff helped to organize our companies sales team, automated our follow up proccess and made staff training automated. A1 gave a central location to store documents that could be retrieved by any of the approved staff making follow up calls and project mangment a breeze. Untill we used A1, as the president of our company I spent many hours doing repetitive tasks and not able to focus on other responsibilities after we started using the software it provided much mire time free from redundant tasks Review Source EC Ed C. President Used the software for: ### "Cutting Edge & Professional Support!" June 24, 2015 5.0 A1 Enterprise gave us none other than cutting edge software and professional support. Going above and beyond the call of duty, the folks at A1, our project manager, Chris, and the entire support staff responded to our needs with a lot of custom solutions that our current software could not handle. The flexibility we gained as a business was significantly helpful in our everyday processes of insurance policies, client renewals, and sales processes. I highly recommend A1 Enterprise. Review Source MW Mark W. Used the software for: ### "Great product, great service & support!" October 30, 2015 5.0 Our company was in need of a contract management solution. After reviewing several options it was determined that A1's offering was right for us. It's easy to use, very customizable for our company's various departments and competitively priced. The support and availability of Chris and his team are unmatched. They are always available to answer questions I've had when configuring the system. Overall I am very pleased with the product as well as the service provided by A1. Review Source CT Cindy T. Service Coordinator Health, Wellness and Fitness Used the software for: Less than 6 months ### "A1 Tracker review" July 14, 2023 5.0 It helps keep our contracts, and registrations organized. Pros The website is very easy to use and navigate through the category headings. Cons The only tip I find it can be a little slow. Might be on our end with our internet service. Review Source CC Catarina C. International Services Legal Manager Used the software for: ### "A1 Tracker " June 19, 2015 5.0 A1 Tracker is a very useful tool to manage all our contracts and keep it organized. The software is very easy to use and it has made a huge difference on how we store and track our contracts. The customer service from A1 is also very efficient and they always follow up to ensure your request is completed and/or resolved. Overall I highly recommend this product. Review Source JH John H. Vendor Manager Used the software for: ### "A1 Tracker" June 10, 2014 5.0 A1 has been a great company to work with while implementing our new warranty claim database. They were able to make a customizable solution for us with a very reasonable investment. The customer service has been stellar and issues are resolved quickly. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.