--- title: "Coztel Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Coztel Software - reviews, pricing plans, popular comparisons to other VoIP products and more." source_url: "https://www.capterra.com/p/166928/Coztel/" page_type: "product" language: "en" --- # Coztel Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Coztel ## What is Coztel? Coztel.com is the worlds leading cloud based call center software company for every size of business. Its one of the perfect solution for Inbound, Outbound and Blended type of call centers. Increase you agent effectiveness on the Phone, Chat, Email, Mobile and Social. Integrated with Zendesk, Salesforce, Vtiger, Insightly, Sugar CRM, Teamsuport, Pipedrive and Zoho. Our customer support is available for you 24/7/365/. ## What is Coztel used for? [Contact Center](https://www.capterra.com/contact-center-software/)[VoIP](https://www.capterra.com/voip-software/)[Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $50 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Coztel?[Manage this product listing](https://www.g2.com/products/coztel/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Coztel 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $50 Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (888) Value For Money 0.0 (0) Value For Money 4.6 (798) Customer Service 0.0 (0) Customer Service 4.7 (819) ## Coztel alternatives [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) [Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) [4.5 (96)](https://www.capterra.com/p/234575/Amazon-Connect/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/234575/Amazon-Connect/) [HoduCC](https://www.capterra.com/p/156136/HODUCC/) [4.6 (98)](https://www.capterra.com/p/156136/HODUCC/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/156136/HODUCC/) [CallHippo](https://www.capterra.com/p/159578/CallHippo/) [4.4 (692)](https://www.capterra.com/p/159578/CallHippo/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/159578/CallHippo/) ## FAQs about Coztel Overview ### What company size and specific industries is Coztel built for? Coztel is designed for startups, mid-sized businesses, and large enterprises that need cloud-based call center software. The vendor description does not name specific industries, so the product appears to be aimed broadly at organizations of different sizes rather than any single sector. Features and Usability ### What are the key features of Coztel? Coztel offers CRM and call routing as core features, along with call center management tools such as automatic call distribution, queue management, call logging, call reporting, and call recording. It also includes IVR, auto-dialer options, call transfer, callback scheduling, chat/messaging, and computer telephony integration. Integrations ### Which third-party tools and platforms does Coztel integrate with? Coztel integrates with 6 third-party platforms for CRM and support, including Salesforce Sales Cloud, Pipedrive, Vtiger CRM, Zendesk Suite, TeamSupport, and Netskope One Platform. These catalog integrations connect Coztel to sales, customer service, and security workflows. Getting Started and Support ### What training and onboarding options does Coztel offer? Coztel provides in-person training, live online sessions, documentation, and videos. In-person and live online formats support guided instruction, while documentation and videos give teams reference materials and self-paced learning resources for reviewing setup steps and product features. Getting Started and Support ### What customer support options does Coztel offer? Coztel provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback is available to describe response times, helpfulness, or common support frustrations, so the support experience cannot be characterized beyond the listed channels. ## Features AI summary Based on 3,851 VoIP reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) Coztel supports all three features that reviewers rate highest: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call operations, keep accurate records of customer interactions, and review agent performance in real time, allowing teams to improve service quality and handle calls more efficiently. Alerts/Escalation System alerts about the need to escalate an issue or request Auto-Dialer System that automatically dials calls Automatic Call Distribution Distribute/route/connect calls Blended Call Center A call center that both makes and receives calls Callback Scheduling Schedules callback times Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Coztel 28 features ### All Features - Alerts/Escalation: System alerts about the need to escalate an issue or request - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Manual Dialer: Agents choose who to call and when - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. ## Pricing Basic $50.00 Per Month ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)[ Netskope One Platform](https://www.capterra.com/p/130671/Insightly/)[ Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.