Who Uses This Software?

ShipHero simplifies inventory management, order fulfillment and order shipping for eCommerce businesses and 3PL operations.


Average Ratings

12 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $499.00/month/user
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • ShipHero
  • shiphero.com
  • Founded 2012
  • United States

About ShipHero

One solution for accurate inventory, smarter shipping, faster batch picking and easier returns. Get all the functionality of a sophisticated warehouse management system, with advanced order management, automation and mobility all in the cloud without the need for expensive hardware and large upfront costs. ShipHero is used and trusted by business large and small, with features that can grow as your business grows.


ShipHero Features

  • Alerts/Notifications
  • Barcoding/RFID
  • Forecasting
  • Inventory Optimization
  • Kitting
  • Manufacturing Inventory Management
  • Mobile Access
  • Multi-Channel Management
  • Reorder Management
  • Reporting/Analytics
  • Retail Inventory Management
  • Supplier Management
  • Warehouse Inventory Management

ShipHero Reviews Recently Reviewed!


It's a great app and comes with a great team which is there for you whenever you need their support.

Mar 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: + Setup is as easy as one, two, three

+ Ease of use

+ Rich documentation

+ It's SAAS

+ Great support with live chat feature without leaving the app environment

+ It is very good value for money

+ It probably has more features than you may ever need

+ It can sync the inventory to many shops at the same time

+ It aids you in managing your warehouse(s)

+ It can handle multiple warehouses

+ You can use it to print shipping vouchers and invoices. In other words you can use it to fulfill orders from within it

+ Allows you to choose how to use it - Does not force you to do it "their own way"

+ Very easy to set up on Shopify

+ Quite quick and responsive most of the time

+ Easy integration with major shipping carriers

+ Option for overcoming Shopify throttling for Shopify Plus Shops (great for large inventories)

+ Easy to use iOS apps for iPad and iPod/iPhone

+ Provided list of tested and compatible hardware devices (it's an HID thing)

+ Per user billing, instead of per shop billing or other weird and unclear billing system

+ Dedicated Reports menu

+ Did I mention GREAT STAFF?

+ From time to time they are checking to see how you're doing, how Shiphero is performing, whether you need assistance with anything, and all that without "by-the-way-did-you-check-this-or-that-new-features-of-ours" practices!

Cons: - Loading products page can become slow in very large inventories

- Support is not 24/7 yet, which is not optimal for non-East-Coast-US located shops

- No Android app support yet

- Compatible hardware with Shiphero iOS apps are a bit pricey and add to the total cost of use

Overall: Prior to using Shiphero, we had used different apps for syncing our inventory with three Shopify shops. Those apps had many problems, most of them related to the large number of products they had to keep in sync at all times. Shiphero did a great job since day one with regards to that. The first time it had to scan our entire three shops in order to create its database, and ever since it has been running flawlessly.

But the benefits of using Shiphero do not end there. As a matter of fact, that is actually just the beginning. Due to their iPad & iPod/iPhone apps it is a piece of cake for us to carry one such device and a barcode scanner around and pick products easier than ever. The interface is so easy everyone can use it in as little time as two minutes after introduction to the software.

Moreover, Shiphero allows you to not only pick orders' products, but also pack them and prepare orders to be shipped. Unfortunately, due to our not knowing about Shiphero earlier, we had developed our own private app for many of its functions, so we are not using all Shiphero ones.

Vendor Response

by ShipHero on March 30, 2018

Sir Konstantinos,

I speak on behalf of the entire ShipHero team when I say we heart you and your team. It's an honour and pleasure to be part of your success!

We do however wish we could join you in Greece, sigh, one day.

I will update you when the Android app finally drops... it's on the roadmap.

Cheers

-nicholas

Capterra-loader

We have been using ShipHero for a few years and we absolutely love the software! Everything we need!

Apr 24, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: ShipHero has really brought our warehouse and shipping departments to another level! Being new to the eCommerce space, we weren't really sure what running a shipping department entailed. ShipHero went above and beyond to help us understand the software and how ShipHero could make our daily operations more efficient! Team even advised on the set up of our warehouse! The entire team at ShipHero is very knowledgeable and quickly resolve our issues. I would highly recommend ShipHero to anyone who is looking for a long term partner in their eCommerce business.

Cons: If there are any updates to code on ShipHero's end, most of the time we find out after they have been implemented. Sometimes this causes interruptions to our business however the support team is very quick to fix any issues. Kudos to the support team!!!

Overall: Discovery Clothing everything we were looking for: rate shopping, pick/packing features, warehouse management and reporting. We are really glad we found ShipHero!

ShipHero Review

Jan 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The software does everything my ecommerce company needs to run operation. Picking and packing? It's awesome, using tablets and barcode scanners for accuracy and batch picking for speed. Shipping? We select the Cheapest option and ShipHero finds and prints the cheapest shipping carrier method that gets it there in time, without us having to do work. Stock management? It just works. Purchase orders and receiving? Yep, does that. Returns management? Yep, that too, plus customers can generate their own returns, which is pretty much a requirement for ecommerce in 2018. Add in great reliability, support people that get things done. I recommend ShipHero

Cons: It takes time to get setup initially. There's a learning curve, and you need to ask some questions to get the setup correct. I don't have much else.

Vendor Response

by ShipHero on March 30, 2018

Hello George!

Happy to know we're helping you literally kick some bottom :)

We're currently working on a feature to correctly guess the winning lottery numbers - stay tuned.

Feel free to reach out at anytime.

Cheers

-nicholas

Very hard to use and many issues with printing shipping labels.

Mar 22, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money

Pros: Really do not like much about this software. I think it's very expensive and very difficult to use. Have found other options at better value.

Cons: Very difficult and very expensive software. Do not feel that it is a good shipping solution and there are many other options out there that are very user friendly and much less cost.

Vendor Response

by ShipHero on March 30, 2018

Hello Kathryn,

Nicholas here. Sincerely sorry to hear of your frustrations here, especially after reaching out to you and your team via email, and speaking with you on the phone.

I agree that your requirements do not match what ShipHero is designed for as a WMS/OMS solution. We can't be everything to everyone, although I wish we could :)

I wish you much success with your new solution, and will always be available to you should you have any questions or want to talk further.

Nothing like it out there

Mar 30, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Makes things a breeze and takes the top tech used in fulfillment centers run by Amazon and large-scale fulfillment centers in the palm of your hands.

Cons: Certain features still need minor modifications to make it easier and faster for the end user. I would love it if they had engineers dedicated to refining existing features as well as the big high-level new functionality they always got in the works.

Overall: Makes running logistics easy.

Vendor Response

by ShipHero on April 03, 2018

Sam,

Thank you for the kind words chap. having worked with you for a couple of years now, it's an absolute honour to be of service. Here's to many more years.

-nicholas

Capterra-loader

Mediocre

Mar 29, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: That you can keep track of inventory that is "on hand" and "available". I also like how you can arrange all of your inventory in a certain order and assign it a location so that when you're picking orders you go in order and don't have to keep walking up and down aisles.

Cons: It is glitchy. Inventory counts will be off just after a few days of correcting them. We've also had connection problems with the software and our printers. The customer support chat people are also not very helpful.

ShipHero is the best inventory/shipping system I have encountered.

Mar 22, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The syncing capabilities to Shopify and the accuracy of inventory. The customer service is always very helpful and quick because of their chat feature.

Cons: Not compatible with Quickbooks yet. We do wholesale orders through Quickbooks and have to take extra steps to transfer it to ShipHero which gets tedious.

Vendor Response

by ShipHero on March 30, 2018

Ello Veronica,

I've been told by the team to give you a wave too! Thank you for leaving us your review.

It's an absolute honour to work with you, never hesitate to reach out with questions or thoughts - we're here to help.

I will keep you in the loop on when we (finally) get Quickbooks integrated :)

Cheers

-nicholas

Has potential to be exceptional, but falls short in a few areas

Mar 26, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: reduce errors in picking and packing - we are now more organized in our warehouse and the support chat team is available a lot to help answer questions

Cons: we oversell, the integration with shopify is a little glitchy... support chat doesn't always see problems to the solution

Overall: Organization in warehouse, reduce error in fulfillment

Vendor Response

by ShipHero on March 30, 2018

Hello!

I'm Nicholas, coFounder of ShipHero. Sincerely sorry to hear you're having issues - we work really hard to provide brilliant service for all of our customers.

I've read your review and want to understand what issues you're seeing, our team can work with you directly to resolve.

-nicholas

Capterra-loader

Amazing customer support. Software has a lot to offer.

Mar 29, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Inventory management section. Easy to find and edit products with a tag and quick edit feature. Got a great understanding of inventory management from learning this software. Learned a great deal from the members of Shiphero as well.

Cons: Takes some time getting used to Shiphero's style but once you do its not too bad.

Vendor Response

by ShipHero on April 03, 2018

Thank you for the review Dan! Never hesitate to reach out as your business grows so we can make sure ShipHero is optimized as your operations scale.

In the meantime, continue kicking arse.

-nicholas

So far i has been reliable. We are now using it to print labels and it is working great so far!

Jun 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The feature of scanning product bar codes helps a lot with inventory. Plus the ability to print shipping labels is a charm.

Cons: There are times that it is slow. But it doesn't happen all the time. So it is not a big deal for us.

Overall: Our shippers can now print shipping labels. Which is really helpful for us

Outstanding.

Mar 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use for our team. Excellent support both pre and post sale. Innovative features including the ipad/iphone apps for warehouse team.

Cons: software is amazing as it stands, but the thing I like least is that it's not available within Shopify admin control panel and you have to access a new set of logins etc.

Overall: Efficient warehouse management system at a great price.

Vendor Response

by ShipHero on March 30, 2018

Thank you for the feedback! We work hard to provide a comprehensive solution as well as passionate and responsive customer support.

Never hesitate to reach out with any questions or thoughts.

Thank you for trusting ShipHero and the team, it's an honour to be a part of your success.

Cheers

-nicholas

my experience so far has been a good one

Mar 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: what i like most about this software is how simple it is to use and how useful the help is when you come across problems.

Cons: What I like least about this software is how sometimes help takes a while to respond back to my replies, especially when i need a quick reply.

Vendor Response

by ShipHero on March 30, 2018

Hello Esther!

Want to say thank you to yourself, Hope, Dan & Ashley! Sincerely appreciate the feedback and opportunity to work with such a fabulous team.

Cheers

-nicholas