# ShipHero Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ShipHero the right Order Fulfillment solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166930/ShipHero/reviews/ --- ShipHero 4.3 (89) [View alternatives](https://www.capterra.com/p/166930/ShipHero/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of ShipHero Ease of use 4.3 Customer Service 4.0 ## Pros and Cons in Reviews AV Arturo V CmoWholesale, 2 - 10 employeesUsed the software for: Less than 6 months. “People like ShipHero most for its automation, real-time inventory tracking, and seamless shipping integration, which simplify fulfillment and improve efficiency.“ March 3, 2025 JC Jeni C Operations and Analytics AssistantFacilities Services, 51 - 200 employeesUsed the software for: 1-2 years. “We do a ton of wholesale, and Shiphero has included a lot of mandatory steps in their wholesale flow that our company hasn't found helpful, yet can't work-around without adding additional steps, work, and time.“ February 16, 2026 MH Mohamed Amine H EngineerAirlines/Aviation, 201 - 500 employeesUsed the software for: I used a free trial. “Multi-carrier support: ShipHero integrates with various shipping carriers like UPS, FedEx, USPS, and others, giving businesses flexibility in choosing the best rates and services.“ February 16, 2025 DM Dennis M Operations ManagerRetail, 11 - 50 employeesUsed the software for: More than 2 years. “It has felt broken for over a year and lacks basic workflow optimizations like a snake method, forcing teams to manually build paths and scroll through unorganized lists.“ January 2, 2026 JW James W Operations ManagerTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: Less than 6 months. “The real-time inventory tracking helped us stay on top of stock levels, and the automated picking and packing system reduced errors significantly.“ February 10, 2025 JC Jeni C Operations and Analytics AssistantFacilities Services, 51 - 200 employeesUsed the software for: 1-2 years. “Onboarding was a little difficult for our company as it was so different than the previous archaic platform we were using, and included a lot of information at once.“ February 16, 2026 DM Dennis M Operations ManagerRetail, 11 - 50 employeesUsed the software for: More than 2 years. “The interface is easy to navigate, inventory locations and tote workflows are well thought out, and the platform tracks every action, making it much easier to identify and correct mistakes.“ January 2, 2026 DM Dennis M Operations ManagerRetail, 11 - 50 employeesUsed the software for: More than 2 years. “Android device support is another gap, as we cannot use high quality Android handheld scanners.“ January 2, 2026 ## Showing most helpful reviews Showing 1-25 of 89 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Graciela B. E-Commerce Project Manager Apparel & Fashion Used the software for: 2+ years ### "We have been using ShipHero for a few years and we absolutely love the software! Everything we need!" April 24, 2018 5.0 Discovery Clothing everything we were looking for: rate shopping, pick/packing features, warehouse management and reporting. We are really glad we found ShipHero! Pros ShipHero has really brought our warehouse and shipping departments to another level! Being new to the eCommerce space, we weren't really sure what running a shipping department entailed. ShipHero went above and beyond to help us understand the software and how ShipHero could make our daily operations more efficient! Team even advised on the set up of our warehouse! The entire team at ShipHero is very knowledgeable and quickly resolve our issues. I would highly recommend ShipHero to anyone who is looking for a long term partner in their eCommerce business. Cons If there are any updates to code on ShipHero's end, most of the time we find out after they have been implemented. Sometimes this causes interruptions to our business however the support team is very quick to fix any issues. Kudos to the support team!!! Review Source VM Vipin M. Owner Automotive Used the software for: 2+ years ### "Save Time Give Power to Shipment " June 13, 2025 5.0 All delivery employee very polite and Good manners to deliver shipment to customer your shipping products safe hand Pros On time delivery all products I have already shipped a product to my friend software show exactly time friend recieved Cons On time pick up or time to deliver with customer satisfaction easily pickup and tracking system very simple Review Source MP Mandie P. Independent Freelancer Arts and Crafts Used the software for: Less than 6 months ### "Good product" February 17, 2025 3.0 Pros Simple platform with an easy-to-use interface. Cons Not much, maybe the streamlining could be improved. Review Source BC Brenda C. Office Manager Construction Used the software for: 6-12 months ### "Upgrade your Customers' Experience" February 4, 2025 5.0 Having one tool that works end-to-end has replaced other systems that didn't always like to talk to each other. Pros The ease of using the warehouse tools to manage getting inventory from the shelves & delivered to customers faster and more reliably. Cons Training others. While I found it simple to use, there are some complexities that make it difficult for those unfamiliar with using a software management tool on a daily basis. More people error than software error. Review Source JW James W. Operations Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Our ShipHero Experience" February 10, 2025 5.0 Overall, ShipHero has been a game changer for our business. If you’re running an e-commerce store and need a reliable fulfillment and inventory management system, I’d definitely recommend giving it a shot Pros When my team and I first started using ShipHero, we were struggling with inventory tracking and order fulfillment errors. Managing stock across multiple sales channels felt like a nightmare. After switching to ShipHero, things changed dramatically. The real-time inventory tracking helped us stay on top of stock levels, and the automated picking and packing system reduced errors significantly. Cons There was a learning curve, and we had to spend some time getting used to the system. But once we got past that, it’s been smooth sailing. Customer support has been helpful, though response times can sometimes be a bit slow when we need urgent assistance Review Source AR Albert R. Customer Service Expert Consumer Goods Used the software for: 1-2 years ### "Easy to use and solves many shipping concerns!" February 3, 2025 5.0 Overall, ShipHero is a fantastic and easy-to-use service that solved many of our shipping concerns. It was very easy to get onboarded and our team loves the product. Pros I loved ShipHero's ease of use. The UI was very user-friendly and our team was able to get a grasp on how to use it efficiently very quickly! Cons Integration with Shopify was not the best. Oftentimes, we have to make changes to both platforms (ShipHero & Shopify) because they do not fully import over to Shopify. Review Source RH Rosie H. Management Building Materials Used the software for: 6-12 months ### "ShipHero The Hero? " February 21, 2025 5.0 My experience with ShipHero has been pleasant. I don’t really have a negative thing to say about them other than they are maybe a little pricey but only if you make it. I have found that you can get cheaper quotes etc but do your research. Pros They are affordable, reliable and just the best they can be. Cons I found that some fees were a little pricey for what you are getting but saying that if they are providing what you need them to do then does it really matter!? Review Source AV Arturo V. Cmo Wholesale Used the software for: Less than 6 months ### "ShipHero: Efficient Fulfillment with a Steep Learning Curve" March 3, 2025 5.0 Overall, ShipHero offers a powerful, efficient solution for order fulfillment and inventory management, but its complex setup and learning curve may be challenging for some users. Pros People like ShipHero most for its automation, real-time inventory tracking, and seamless shipping integration, which simplify fulfillment and improve efficiency. Cons People like least about ShipHero its complex setup, steep learning curve, and limited customization options without developer support. Review Source JO Joshua O. Asst. Strategic development mgr Retail Used the software for: 6-12 months ### "Cloud-based service overall extremely positive" March 4, 2025 5.0 Overall extremely satisfied. I've used many similar systems over the years. Pros The fact that it is cloud-based and the support system is very helpful Cons The fact that it is cloud-based during the internet outage we had recently a localized system might have come in handy but that was the only negative about it's use. Review Source VR Verified Reviewer Mechanic Automotive Used the software for: Less than 6 months ### "Comprehensive Features and Superior Support Team" January 30, 2025 4.0 the price structure can be at higher expense for those operating small business although it is somewhat a user friendly interface the price is just a little much for the good to outweigh the bad Pros Complex Features- Offers your business inventory management, order track, multi integrations with big name platforms like shopify or woo commerce. as well as real time tracking information. Best Customer Support Users compliment the effective response from their customer support team. Mobile work ability- offers the pick and pack options great for the warehouse operations or inventory Cons To Complex Even for advanced users the software is at high knowledge rate Confusing Error Messages- causing troubleshooting issues because of the confusing messages Limited Dash Board could offer more insights on the reporting capabilities Review Source DK Devin K. CEO Consumer Goods Used the software for: Less than 6 months ### "Finally found a software option to feel confident in" August 17, 2020 5.0 Overall I am still very relieved about finding and choosing Shiphero. We launched a new business with another software option but had to bail on that one early because it didn't have the features, functionality, or future growth options available to us. Pros It is new, fresh, and capable. Most of the software solutions out there are old and archaic. Cons I would love to have more things available via the mobile app, like receiving goods on Purchase Orders. Alternatives considered [3PL Warehouse Manager](https://www.capterra.com/p/86175/3PL-Warehouse-Manager/)[Cin7 Omni](https://www.capterra.com/p/133133/Cin7/)[VeraCore](https://www.capterra.com/p/134768/VeraCore-Fulfillment-Solution/)[Descartes ShipRush](https://www.capterra.com/p/43273/ShipRush/)[Logiwa](https://www.capterra.com/p/149744/Logiwa/) Reason for choosing ShipHero It offered the best features, growth potential, speed to get orders from picked to packed, and device compatibility (we use all apple/mac devices - imacs, macbooks, ipads, iphones). Review Source CA Charlotte A. Office Manager Building Materials Used the software for: 2+ years ### "Gamechanger for shipping economy" December 23, 2024 5.0 Pros ShipHero is really a gamechanger for shipping parcels. Cons ShipHero never disappointed with any of its services. Review Source SD Shannen D. Owner Business Supplies and Equipment Used the software for: I used a free trial ### "Shiphero reveiw" January 18, 2025 5.0 Over experience was awesome!! Staff is kind hearted and pays attetion to detail there knowledgable and very friendly i would reccomend to anyone most definitely Pros I really like the best match prices to ship things out. I love the user friendly platform and there customer service people are cery knowledgable and friendly. They answered any questions or issues in a timely manor Cons I can not complain as of yet. Havent been using very long but what i have no complaints at all Review Source BS Benedicta S. Student E-Learning Used the software for: I used a free trial ### "Productive software " February 22, 2025 5.0 Excellent experience with shipHero. I recommend it. Pros ShipHero makes managing of eCommerce orders efficient. I recommend this software. Worth buying and using. Cons I found nothing least about this amazing software. Review Source MW Michael W. Owner Food & Beverages Used the software for: I used a free trial ### "Great for small business" January 29, 2025 5.0 Pros It’s very easy to use and ship products around the country. Cons I typically didn’t have any issues with the product Review Source NL Nolan L. sales Market Research Used the software for: Less than 6 months ### "My Review for my business experience" March 3, 2025 5.0 it was a good experience that I will use again Pros very user friendly website that allows you to manage your shipment needs in a smooth manner Cons I guess the cost for specific smaller packages Review Source BK Brad K. COO Sporting Goods Used the software for: 2+ years ### "New to software but so far so good." January 10, 2022 4.0 Pros The product is generally very easy to use, particularly for frontline workers. The backend can be a bit less intuitive and the canned reporting is lacking in my opinion, but overall it is simple. Cons The backend can be a little obtuse. It looks like it was built by engineers for engineers at time. But customer service is generally very responsive and they can help you find what you need. I will say the best reps they have are the ones that ran warehouses themselves, I've been less impressed with the ones that have not. Review Source Response from ShipHero January 20, 2022 Hello Brad, Thank you for taking the time to leave us a review. It helps us to have a better idea of how to help our clients now and in the future when current clients leave us these insights. And thank you for calling out our knowledgable Client Support team. We agree, they're pretty awesome! Thank you. SR Steven R. President Wholesale Used the software for: 1-2 years ### "ShipHero...simply the BEST!" July 5, 2019 5.0 The reality of all of this is that none of these systems came close to matching the functionality and efficiency of ShipHero. ShipHero welcomed us back with open arms and got us up in running again in just a couple of days. Yosef and the entire team at ShipHero came together to make it happen. We now have our wholesale and retail sites connected back to ShipHero and plan to add our brick and mortar next. Thank you ShipHero! Pros Prior to ShipHero, our Customer Service team was spending hours printing orders. We had a team of Order Checkers doing nothing but checking orders that had been pulled by our 1st team of order pullers to ensure the integrity of the order. We also were having to use a second software platform, ShipStation, to handle the actual shipping process. With ShipHero, we were able to eliminate all of this. Thanks to paperless order picking via barcode scanning, we no longer print and staple orders for hours every day. Since every product gets scanned before it gets added to a bin, we were also able to transition our entire team of order checkers to other positions which immediately made us more productive. And as for the shipping process, we were able to eliminate a second software charge because ShipHero handles the process from start to finish. Cons Now, only because it’s my second nature to always be looking for something better, in March of 2019 I began participating in demo’s of other inventory management systems. We looked in depth at Veeqo, Tradegecko, BrightPearl, SKUvault, OrderHive, Zoho and Clear Spider. All of these systems had their strengths and weaknesses but due to BIG promises of a more streamlined workflow and better reporting, we left ShipHero and went with SKUvault. Needless to say, after lots of money, 2 months of ‘Training and Implementation’ and 3 weeks Live operating the software, it was not what we had hoped for. Granted, SKUvault attempted to help us work through all of this but, in the end, the functionality was inefficient. Review Source VR Verified Reviewer Marketing Furniture Used the software for: 1-2 years ### "Honestly try to find someone better" August 13, 2022 3.0 Pros Easy fulfillment and its automated and connected to my shopify store Cons Their customer service is an absolute trash. Takes them a few day to literally answer a simple question. The worst thing about them is that they have it in the contract that they can raise the prices as much as they want without any explanation. They used to be better but now every ticket that I have with them takes days to be resolved. Review Source DY Diana Y. Director Online Media Used the software for: 1-2 years ### "Very good customer service " April 6, 2023 5.0 Recent expansion to Canada also very smooth! Thank you ShipHero Pros Thank you \[sensitive content hidden\] for providing a very high level customer service. Exceptional team work and follow through to ensure completion. Cons No bad points to report. Great service. Review Source Daniel R. Operations Manager Used the software for: 6-12 months ### "Amazing customer support. Software has a lot to offer." March 29, 2018 4.0 Pros Inventory management section. Easy to find and edit products with a tag and quick edit feature. Got a great understanding of inventory management from learning this software. Learned a great deal from the members of Shiphero as well. Cons Takes some time getting used to Shiphero's style but once you do its not too bad. Review Source Response from ShipHero April 3, 2018 Thank you for the review Dan! Never hesitate to reach out as your business grows so we can make sure ShipHero is optimized as your operations scale. In the meantime, continue kicking arse. -nicholas BS Brittany S. Chief Operating Officer Consumer Goods Used the software for: 6-12 months ### "Not All Heroes wear capes..." December 30, 2019 5.0 We are so much more clear on what's moving in and out of our 3pl warehouse, we are able to handle customer services issues much better. Pros This software is incredibly easy for me to track the orders coming out of my system (which is custom, not shopify) and being fulfillled out of my 3PL. I can easily fix address issues, track inventory and handle the quarterback's view of the field as needed. I think the support team involved with the software is also phenomenal - as we have questions they are so great at getting back with us. I also love the integration features. Cons I like nearly everything about it, I can't complain! Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/)[SnapFulfil WMS](https://www.capterra.com/p/90869/Snapfulfil-WMS/) Reason for choosing ShipHero Better product at a better price! Review Source NC Nate C. Operations Manager Apparel & Fashion Used the software for: Less than 6 months ### "Not impressed" October 2, 2020 2.0 So far I've been very disappointed with ShipHero and the support that we have been given. We've had numerous issues that we brought to \[SENSITIVE CONTENT HIDDEN\] that we were told would or could not be fixed. We continue to have issues that supposedly can be fixed but have had no updates or resolution. Pros The user interfaces for Pick and Pack are extremely easy to use and learn. Cons There are several limitations with this software that handicap our ability to process orders. The one that stands out the most is the inability for a picker to be re-directed to new locations if an item is not in location they are sent to pick from. This is a basic function in every WMS I've used previously so I am baffled why \[SENSITIVE CONTENT HIDDEN\] told us this would never be added. Review Source Response from ShipHero October 5, 2020 Hey Nate, We've been working with Chad to resolve the issue you highlighted. Our team is working directly with the Pink Lily team, not sure why you or Jessie (who also left a review stating the same thing) are not looped in. Speak to Chad to get the latest. -nicholas ES Emily S. CEO Marketing and Advertising Used the software for: 6-12 months ### "Great Service & Quick Response time" September 30, 2020 5.0 I would recommend them, the team is responsive and they are knowledgeable and helpful. Pros The setup team and the setup meeting was great! They went over everything in detail and were available to answer questions and help with integration Cons Some of the phrases/headers within the software are less than informative but once you get to know the software its no big deal Review Source EB Erik B. Software Engineer Computer Software Used the software for: Less than 6 months ### "Small ECommerce Warehouse Startup" December 10, 2019 4.0 Strong software that covers all the bases. Wonderful employees - \[SENSITIVE CONTENT HIDDEN\] Pros There are a number of features that make fulfillment a breeze. We've greatly reduced our total workflow hours. Also, \[SENSITIVE CONTENT HIDDEN\] was a fantastic help when we were having issues while learning. Cons There are some design choices that baffle me. For instance, the endeavor portion of the software has menus only accessible after clicking the "stations" button. Only then can you see inventory options. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.