--- title: "ShipHero Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ShipHero the right Order Fulfillment solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/166930/ShipHero/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- ShipHero 4.3 (89) [View alternatives](https://www.capterra.com/p/166930/ShipHero/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of ShipHero Ease of use 4.3 Customer Service 4.0 ## Pros and Cons in Reviews AV Arturo V CmoWholesale, 2 - 10 employeesUsed the software for: Less than 6 months. “People like ShipHero most for its automation, real-time inventory tracking, and seamless shipping integration, which simplify fulfillment and improve efficiency.“ March 3, 2025 DM Dennis M Operations ManagerRetail, 11 - 50 employeesUsed the software for: More than 2 years. “It has felt broken for over a year and lacks basic workflow optimizations like a snake method, forcing teams to manually build paths and scroll through unorganized lists.“ January 2, 2026 MH Mohamed Amine H EngineerAirlines/Aviation, 201 - 500 employeesUsed the software for: I used a free trial. “Multi-carrier support: ShipHero integrates with various shipping carriers like UPS, FedEx, USPS, and others, giving businesses flexibility in choosing the best rates and services.“ February 16, 2025 JC Jeni C Operations and Analytics AssistantFacilities Services, 51 - 200 employeesUsed the software for: 1-2 years. “We do a ton of wholesale, and Shiphero has included a lot of mandatory steps in their wholesale flow that our company hasn't found helpful, yet can't work-around without adding additional steps, work, and time.“ February 16, 2026 JW James W Operations ManagerTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: Less than 6 months. “The real-time inventory tracking helped us stay on top of stock levels, and the automated picking and packing system reduced errors significantly.“ February 10, 2025 DM Dennis M Operations ManagerRetail, 11 - 50 employeesUsed the software for: More than 2 years. “Android device support is another gap, as we cannot use high quality Android handheld scanners.“ January 2, 2026 DM Dennis M Operations ManagerRetail, 11 - 50 employeesUsed the software for: More than 2 years. “The interface is easy to navigate, inventory locations and tote workflows are well thought out, and the platform tracks every action, making it much easier to identify and correct mistakes.“ January 2, 2026 JC Jeni C Operations and Analytics AssistantFacilities Services, 51 - 200 employeesUsed the software for: 1-2 years. “Onboarding was a little difficult for our company as it was so different than the previous archaic platform we were using, and included a lot of information at once.“ February 16, 2026 ## Showing most helpful reviews Showing 1-25 of 89 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Graciela B. E-Commerce Project Manager Apparel & Fashion Used the software for: 2+ years ### "We have been using ShipHero for a few years and we absolutely love the software! Everything we need!" April 24, 2018 5.0 Discovery Clothing everything we were looking for: rate shopping, pick/packing features, warehouse management and reporting. We are really glad we found ShipHero! Pros ShipHero has really brought our warehouse and shipping departments to another level! Being new to the eCommerce space, we weren't really sure what running a shipping department entailed. ShipHero went above and beyond to help us understand the software and how ShipHero could make our daily operations more efficient! Team even advised on the set up of our warehouse! The entire team at ShipHero is very knowledgeable and quickly resolve our issues. I would highly recommend ShipHero to anyone who is looking for a long term partner in their eCommerce business. Cons If there are any updates to code on ShipHero's end, most of the time we find out after they have been implemented. Sometimes this causes interruptions to our business however the support team is very quick to fix any issues. Kudos to the support team!!! Review Source DV Desiree V. Owner and manager Retail Used the software for: 6-12 months ### "Shiphero is the best for shipping!" January 10, 2025 5.0 Still using it til this day to ship products because I have grown to love it . Pros It's easy to use and more affordable than other software. Cons Setting it up when you first start the software is confusing. Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Easier and more convenient to use than shipstation. Review Source MP Mandie P. Independent Freelancer Arts and Crafts Used the software for: Less than 6 months ### "Good product" February 17, 2025 3.0 Pros Simple platform with an easy-to-use interface. Cons Not much, maybe the streamlining could be improved. Review Source AV Arturo V. Cmo Wholesale Used the software for: Less than 6 months ### "ShipHero: Efficient Fulfillment with a Steep Learning Curve" March 3, 2025 5.0 Overall, ShipHero offers a powerful, efficient solution for order fulfillment and inventory management, but its complex setup and learning curve may be challenging for some users. Pros People like ShipHero most for its automation, real-time inventory tracking, and seamless shipping integration, which simplify fulfillment and improve efficiency. Cons People like least about ShipHero its complex setup, steep learning curve, and limited customization options without developer support. Review Source RH Rosie H. Management Building Materials Used the software for: 6-12 months ### "ShipHero The Hero? " February 21, 2025 5.0 My experience with ShipHero has been pleasant. I don’t really have a negative thing to say about them other than they are maybe a little pricey but only if you make it. I have found that you can get cheaper quotes etc but do your research. Pros They are affordable, reliable and just the best they can be. Cons I found that some fees were a little pricey for what you are getting but saying that if they are providing what you need them to do then does it really matter!? Review Source JO Joshua O. Asst. Strategic development mgr Retail Used the software for: 6-12 months ### "Cloud-based service overall extremely positive" March 4, 2025 5.0 Overall extremely satisfied. I've used many similar systems over the years. Pros The fact that it is cloud-based and the support system is very helpful Cons The fact that it is cloud-based during the internet outage we had recently a localized system might have come in handy but that was the only negative about it's use. Review Source SK Sunil K. Data Operator Consumer Goods Used the software for: I used a free trial ### "Great service" June 17, 2025 5.0 Pros Awesome service response time great value for money and time never regret after taking service that all can say about service Cons No special thing that can be asked as least liked about the service everything is fit and fine and great Review Source JW James W. Operations Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Our ShipHero Experience" February 10, 2025 5.0 Overall, ShipHero has been a game changer for our business. If you’re running an e-commerce store and need a reliable fulfillment and inventory management system, I’d definitely recommend giving it a shot Pros When my team and I first started using ShipHero, we were struggling with inventory tracking and order fulfillment errors. Managing stock across multiple sales channels felt like a nightmare. After switching to ShipHero, things changed dramatically. The real-time inventory tracking helped us stay on top of stock levels, and the automated picking and packing system reduced errors significantly. Cons There was a learning curve, and we had to spend some time getting used to the system. But once we got past that, it’s been smooth sailing. Customer support has been helpful, though response times can sometimes be a bit slow when we need urgent assistance Review Source BC Brenda C. Office Manager Construction Used the software for: 6-12 months ### "Upgrade your Customers' Experience" February 4, 2025 5.0 Having one tool that works end-to-end has replaced other systems that didn't always like to talk to each other. Pros The ease of using the warehouse tools to manage getting inventory from the shelves & delivered to customers faster and more reliably. Cons Training others. While I found it simple to use, there are some complexities that make it difficult for those unfamiliar with using a software management tool on a daily basis. More people error than software error. Review Source AR Albert R. Customer Service Expert Consumer Goods Used the software for: 1-2 years ### "Easy to use and solves many shipping concerns!" February 3, 2025 5.0 Overall, ShipHero is a fantastic and easy-to-use service that solved many of our shipping concerns. It was very easy to get onboarded and our team loves the product. Pros I loved ShipHero's ease of use. The UI was very user-friendly and our team was able to get a grasp on how to use it efficiently very quickly! Cons Integration with Shopify was not the best. Oftentimes, we have to make changes to both platforms (ShipHero & Shopify) because they do not fully import over to Shopify. Review Source VR Verified Reviewer Mechanic Automotive Used the software for: Less than 6 months ### "Comprehensive Features and Superior Support Team" January 30, 2025 4.0 the price structure can be at higher expense for those operating small business although it is somewhat a user friendly interface the price is just a little much for the good to outweigh the bad Pros Complex Features- Offers your business inventory management, order track, multi integrations with big name platforms like shopify or woo commerce. as well as real time tracking information. Best Customer Support Users compliment the effective response from their customer support team. Mobile work ability- offers the pick and pack options great for the warehouse operations or inventory Cons To Complex Even for advanced users the software is at high knowledge rate Confusing Error Messages- causing troubleshooting issues because of the confusing messages Limited Dash Board could offer more insights on the reporting capabilities Review Source BS Benedicta S. Student E-Learning Used the software for: I used a free trial ### "Productive software " February 22, 2025 5.0 Excellent experience with shipHero. I recommend it. Pros ShipHero makes managing of eCommerce orders efficient. I recommend this software. Worth buying and using. Cons I found nothing least about this amazing software. Review Source MAH Mohamed Amine H. Engineer Airlines/Aviation Used the software for: I used a free trial ### "A Robust Shipping & Warehouse Management Solution" February 16, 2025 5.0 Pros Multi-carrier support: ShipHero integrates with various shipping carriers like UPS, FedEx, USPS, and others, giving businesses flexibility in choosing the best rates and services. Cons the pricing structure can be on the higher side, especially for small to medium-sized businesses, Review Source SD Shannen D. Owner Business Supplies and Equipment Used the software for: I used a free trial ### "Shiphero reveiw" January 18, 2025 5.0 Over experience was awesome!! Staff is kind hearted and pays attetion to detail there knowledgable and very friendly i would reccomend to anyone most definitely Pros I really like the best match prices to ship things out. I love the user friendly platform and there customer service people are cery knowledgable and friendly. They answered any questions or issues in a timely manor Cons I can not complain as of yet. Havent been using very long but what i have no complaints at all Review Source MW Michael W. Owner Food & Beverages Used the software for: I used a free trial ### "Great for small business" January 29, 2025 5.0 Pros It’s very easy to use and ship products around the country. Cons I typically didn’t have any issues with the product Review Source BK Brad K. COO Sporting Goods Used the software for: 2+ years ### "New to software but so far so good." January 10, 2022 4.0 Pros The product is generally very easy to use, particularly for frontline workers. The backend can be a bit less intuitive and the canned reporting is lacking in my opinion, but overall it is simple. Cons The backend can be a little obtuse. It looks like it was built by engineers for engineers at time. But customer service is generally very responsive and they can help you find what you need. I will say the best reps they have are the ones that ran warehouses themselves, I've been less impressed with the ones that have not. Review Source Response from ShipHero January 20, 2022 Hello Brad, Thank you for taking the time to leave us a review. It helps us to have a better idea of how to help our clients now and in the future when current clients leave us these insights. And thank you for calling out our knowledgable Client Support team. We agree, they're pretty awesome! Thank you. SR Steven R. President Wholesale Used the software for: 1-2 years ### "ShipHero...simply the BEST!" July 5, 2019 5.0 The reality of all of this is that none of these systems came close to matching the functionality and efficiency of ShipHero. ShipHero welcomed us back with open arms and got us up in running again in just a couple of days. Yosef and the entire team at ShipHero came together to make it happen. We now have our wholesale and retail sites connected back to ShipHero and plan to add our brick and mortar next. Thank you ShipHero! Pros Prior to ShipHero, our Customer Service team was spending hours printing orders. We had a team of Order Checkers doing nothing but checking orders that had been pulled by our 1st team of order pullers to ensure the integrity of the order. We also were having to use a second software platform, ShipStation, to handle the actual shipping process. With ShipHero, we were able to eliminate all of this. Thanks to paperless order picking via barcode scanning, we no longer print and staple orders for hours every day. Since every product gets scanned before it gets added to a bin, we were also able to transition our entire team of order checkers to other positions which immediately made us more productive. And as for the shipping process, we were able to eliminate a second software charge because ShipHero handles the process from start to finish. Cons Now, only because it’s my second nature to always be looking for something better, in March of 2019 I began participating in demo’s of other inventory management systems. We looked in depth at Veeqo, Tradegecko, BrightPearl, SKUvault, OrderHive, Zoho and Clear Spider. All of these systems had their strengths and weaknesses but due to BIG promises of a more streamlined workflow and better reporting, we left ShipHero and went with SKUvault. Needless to say, after lots of money, 2 months of ‘Training and Implementation’ and 3 weeks Live operating the software, it was not what we had hoped for. Granted, SKUvault attempted to help us work through all of this but, in the end, the functionality was inefficient. Review Source VR Verified Reviewer Marketing Furniture Used the software for: 1-2 years ### "Honestly try to find someone better" August 13, 2022 3.0 Pros Easy fulfillment and its automated and connected to my shopify store Cons Their customer service is an absolute trash. Takes them a few day to literally answer a simple question. The worst thing about them is that they have it in the contract that they can raise the prices as much as they want without any explanation. They used to be better but now every ticket that I have with them takes days to be resolved. Review Source CW Craig W. VP of Operations Consumer Goods Used the software for: 6-12 months ### "Great product, still some improvements to be made" January 18, 2022 5.0 Customer service is great, we have seen many updates since signing up Pros Easy to set up, connection to our multiple stores was easy, and great for fulfillment team Cons Order routing is clunky when running multiple locations and is missing things like the ability to manually move order allocations easily. Review Source Response from ShipHero January 20, 2022 Hello Craig, Thank you so much for taking the time to leave us a review. We really appreciate your insight, and your willingness to provide feedback on how we might improve. Very happy to hear that you've found it mostly easy to use ShipHero and that our Client Support team is rockin' it. Thanks again! VR Verified Reviewer Owner Used the software for: 6-12 months ### "Has potential to be exceptional, but falls short in a few areas" March 26, 2018 3.0 Organization in warehouse, reduce error in fulfillment Pros reduce errors in picking and packing - we are now more organized in our warehouse and the support chat team is available a lot to help answer questions Cons we oversell, the integration with shopify is a little glitchy... support chat doesn't always see problems to the solution Review Source Response from ShipHero March 30, 2018 Hello! I'm Nicholas, coFounder of ShipHero. Sincerely sorry to hear you're having issues - we work really hard to provide brilliant service for all of our customers. I've read your review and want to understand what issues you're seeing, our team can work with you directly to resolve. -nicholas KS Kathryn S. Chief Administrative Officer Used the software for: 1-2 years ### "Very hard to use and many issues with printing shipping labels." March 23, 2018 1.0 Pros Really do not like much about this software. I think it's very expensive and very difficult to use. Have found other options at better value. Cons Very difficult and very expensive software. Do not feel that it is a good shipping solution and there are many other options out there that are very user friendly and much less cost. Review Source Response from ShipHero March 30, 2018 Hello Kathryn, Nicholas here. Sincerely sorry to hear of your frustrations here, especially after reaching out to you and your team via email, and speaking with you on the phone. I agree that your requirements do not match what ShipHero is designed for as a WMS/OMS solution. We can't be everything to everyone, although I wish we could :) I wish you much success with your new solution, and will always be available to you should you have any questions or want to talk further. VR Verified Reviewer Board Member, Chief Growth Officer Apparel & Fashion Used the software for: Less than 6 months ### "Outstanding." March 26, 2018 5.0 Efficient warehouse management system at a great price. Pros Easy to use for our team. Excellent support both pre and post sale. Innovative features including the ipad/iphone apps for warehouse team. Cons software is amazing as it stands, but the thing I like least is that it's not available within Shopify admin control panel and you have to access a new set of logins etc. Review Source Response from ShipHero March 30, 2018 Thank you for the feedback! We work hard to provide a comprehensive solution as well as passionate and responsive customer support. Never hesitate to reach out with any questions or thoughts. Thank you for trusting ShipHero and the team, it's an honour to be a part of your success. Cheers -nicholas EV Emily V. Packing Lead Retail Used the software for: Less than 6 months ### "ShipHero review" October 1, 2020 2.0 It is an easy system to use but we have many issues that have been a hassle since we have gotten this system. Pros I like how easy it is use, very simple system. Cons I dislike that we constantly have to switch our USPS internationals to UPS Standard every time because we get sequence errors. It is a pain to have to switch these orders every time. I dislike that the way picking is set up that when the picker is picking the system does not give them more than one location for an item incase that the item was not there in the first location. I dislike that the item count does not change until it is packed not when it is picked from the location. I dislike that we have items in locations that in the system the inventory count is 0 but we physically do have items in those locations. Review Source ES Emily S. CEO Marketing and Advertising Used the software for: 6-12 months ### "Great Service & Quick Response time" September 30, 2020 5.0 I would recommend them, the team is responsive and they are knowledgeable and helpful. Pros The setup team and the setup meeting was great! They went over everything in detail and were available to answer questions and help with integration Cons Some of the phrases/headers within the software are less than informative but once you get to know the software its no big deal Review Source EB Erik B. Software Engineer Computer Software Used the software for: Less than 6 months ### "Small ECommerce Warehouse Startup" December 10, 2019 4.0 Strong software that covers all the bases. Wonderful employees - \[SENSITIVE CONTENT HIDDEN\] Pros There are a number of features that make fulfillment a breeze. We've greatly reduced our total workflow hours. Also, \[SENSITIVE CONTENT HIDDEN\] was a fantastic help when we were having issues while learning. Cons There are some design choices that baffle me. For instance, the endeavor portion of the software has menus only accessible after clicking the "stations" button. Only then can you see inventory options. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.