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Zapnito is the community platform built for personalized knowledge sharing. Maximize customer lifetime value by connecting customers to trusted knowledge and people — at the right time. With Zapnito, you can build a custom branded community platform and host discussions, content, courses, events and more – under one domain. To ensure your community’s long-term success – engagement dashboards help drive ROI, and our team of UK-based experts provide essential strategic guidance. Since 2015, Zapnito has helped industry leading B2B brands to transform millions of customers into community participants – making us the perfect technology partner to power community-led growth. In addition to providing a leading online community platform, Zapnito also offers expert strategic support and the Zapnito Community brings together 500+ community leaders to learn, share and connect.
Provider
Zapnito
Located In
United Kingdom
Foundation
2013
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
iOS
Training
Live Online, Videos, In Person, Documentation, Webinars
Support
Email/Help Desk, Chat, Knowledge Base, Phone Support, FAQs/Forum
Mid-market and enterprise brands that want to design, engage, manage and grow their customer community around thought leadership or product knowledge.
Content Source: Zapnito
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Zapnito Reviews
Pros
The configuration and set up can take a while if you use it like we do - 10+ networks for different communities. Our customer success manager, [sensitive content hidden], is great at her job.
Love that there is a focus on images as that helps draw in more community members. Very much enjoy the ability for our community to start and respond to questions.
I liked the format of the websites. Clean, nice look that was overall pretty easy to navigate.
It's easy to use and to onboard our teams and it has had a huge impact on our business. The Zapnito team are awesome, they're so helpful and provide great expertise.
Cons
It can be sometimes hard to find the content you are looking for, although we recently migrated and re-tagged our content library which has helped with this.
Sometimes difficult to invite people to rooms/as experts.
Missing the 'slack-like' functionality of conversations, but I understand this is in the pipeline and will be introduced soon.
The limitations of being a closed source platform means some elements are difficult to change without having the team at Zapnito involved. This can be a hindrance if projects are time sensitive.
"Zapnito underpins our Customer Community in style."
Overall: Good from conception through implementation to ongoing support.
Pros: Strong partner relationship, easy to use platform, smooth onboarding process.
Cons: Don't really have a negative, it's been a very strong experience.
"An easy to use community platform with a good set of functionality"
Overall: Zapnito has been a solid start for us in creating an online community for our global cancer network of members and partners. The platform's distinct emphasis on fostering expert communities and facilitating the seamless exchange of knowledge and resources immediately caught our attention. Its clean and visual interface, as well as relatively high degree of customisability (both in terms of branding and functionality) are also key aspects that we enjoy. We also appreciate the customer service and online resources provided by Zapnito. They've been proactive in helping us with community building and management. While there are still some areas that could be improved (as mentioned in my cons), overall, we're satisfied with our choice of platform.
Pros: Setting up Zapnito was a quick and straightforward process. The platform provides a visually appealing and user-friendly interface that our users find easy to navigate. Its high level of customisability allows us to tailor the branding and functionality of the community to our specific needs. Additionally, the Zapnito team delivers excellent and proactive customer service, enhancing our overall experience with the platform.
Cons: User management, particularly for bulk operations like adding users to the community or specific rooms, could benefit from improvement. Some functionalities are still missing or are still rather basic, however there have been many new functionalities and improvements since we've adopted it, so I'm hopeful these will be addressed soon. Additionally, it's worth mentioning that their mobile app is currently still in the beta phase.
"Zapnito Review"
Overall: Mixed.Platform has its issues and we get the solution. Benchmarking/aims for us hasn't really happened feels like it has gone on for a while now. Be good to get this resolved ASAP to focus our future actions etc.
Pros: Ease of use for our users - basic layout. Also appears ease to re-design
Cons: Errors when uploading bulk users. Interactive elements (polls etc.) requires directing people to other software providers.
"Better than Mighty Networks"
Overall: Totally professional outfit. Since we switched to them our community has grown x3 in monetary value.
Pros: We did the big switch from Mighty Networks to Zapnito over a year ago and have never regretted it. The site is totally designed for community and knowledge management. Very quick to spin up and to customise to our needs. The onboarding team were very attentive to our needs and the senior guys still stay involved when we need them.
Cons: It is a specialised product so some of the consumer-led features that you might expect (like a personalised activity feed) are not available.
"The Zapnito platform review"
Overall: My overall experience with the Zapnito platform is highly positive as it serves very well our current needs and as it evolves can address future contingencies. It provides core tools for community building that stand in good stead in that respect.
Pros: This platform provides a one-stop-shop solution for community building needs so that its administrators can launch a community rapidly and its members can be onboarded via a branded and consistent interface. The Zapnito-based solution assists with our outreach efforts.
Cons: This platform continues to be in evolution so that we would appreciate receiving more customized solutions to the evolving concerns that our community has. Likewise, platform integrations demand continuous management which requires time and attention so that out-of-the-box solutions for minor issues could be of assistance.
