# Zapnito Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Zapnito the right Community solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166934/Zapnito/reviews --- Zapnito 4.6 (70) [View alternatives](https://www.capterra.com/p/166934/Zapnito/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Zapnito Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews Pablo M Community EngagementPublishing, 11 - 50 employeesUsed the software for: More than 2 years. “This platform provides a one-stop-shop solution for community building needs so that its administrators can launch a community rapidly and its members can be onboarded via a branded and consistent interface.“ November 15, 2023 MB Meg B Executive DirectorEducation Management, 51 - 200 employeesUsed the software for: 6-12 months. “Some default settings don't work for our situation and therefore require some manual work on our end to be sure privacy settings are set correctly by content creators.“ December 20, 2024 HW Hannah W Community Ambassador and Team Support ExecutivePhilanthropy, 2 - 10 employeesUsed the software for: More than 2 years. “The display is also nice to look at and the network is customisable based on needs of the community.“ December 9, 2024 HW Hannah W Community Ambassador and Team Support ExecutivePhilanthropy, 2 - 10 employeesUsed the software for: More than 2 years. “For example channels, rooms, badges can be confusing.“ December 9, 2024 CR Charles Andrew R Senior Digital Strategy ManagerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “Its high level of customisability allows us to tailor the branding and functionality of the community to our specific needs.“ November 16, 2023 Leon P ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “The tech stack is a bit odd, I would guess.“ December 19, 2024 Leon P ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “I have to give props to Waimai and her team for doing their best to keep the clients abreast of changes AHEAD of release!“ December 19, 2024 KK Kayla K Marketing ManagerPhilanthropy, 2 - 10 employeesUsed the software for: 1-2 years. “They have said that it feels 'corporate' to use and don't often employ the chat function or participate in conversations.“ October 21, 2022 ## Showing most helpful reviews Showing 1-25 of 70 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Marc W. MD Publishing Used the software for: 1-2 years ### "Better than Mighty Networks" March 25, 2021 4.0 Totally professional outfit. Since we switched to them our community has grown x3 in monetary value. Pros We did the big switch from Mighty Networks to Zapnito over a year ago and have never regretted it. The site is totally designed for community and knowledge management. Very quick to spin up and to customise to our needs. The onboarding team were very attentive to our needs and the senior guys still stay involved when we need them. Cons It is a specialised product so some of the consumer-led features that you might expect (like a personalised activity feed) are not available. Reason for choosing Zapnito More comprehensive features set. Professional and helpful staff. Switched from [Mighty Networks](https://www.capterra.com/p/185819/Mighty-Networks/) More professional, customisable. Altogether a more serious enterprise grade platform. Review Source VR Verified Reviewer Manager Information Technology and Services Used the software for: 2+ years ### "Zapnito can grow with you" December 19, 2024 4.0 Zapnito as a partner has been pleasant to work with. We sometimes lack insight into the roadmap for the product, but their staff have been attentive to the needs of our business and tried to match those needs to the capabilities of their sites and team. Pros The relationship management staff are great. I have to give props to Waimai and her team for doing their best to keep the clients abreast of changes AHEAD of release! Cons The tech stack is a bit odd, I would guess. Much of the platform has interesting events to track but not all aspects appear to be tracked data-wise. Reason for choosing Zapnito First company had to bow out, and then we needed to pivot Review Source RA Robert A. Member Success Manager Marketing and Advertising Used the software for: Less than 6 months ### "Zapnito Review" November 8, 2022 3.0 Mixed.Platform has its issues and we get the solution. Benchmarking/aims for us hasn't really happened feels like it has gone on for a while now. Be good to get this resolved ASAP to focus our future actions etc. Pros Ease of use for our users - basic layout. Also appears ease to re-design Cons Errors when uploading bulk users. Interactive elements (polls etc.) requires directing people to other software providers. Reason for choosing Zapnito Wasn't part of this process. Review Source RE Rob E. Head of Development Architecture & Planning Used the software for: 6-12 months ### "An exciting community platform backed by outstanding support" December 16, 2024 5.0 Pros The support is exceptional. From onboarding to ongoing strategy, they're always available, helping your community not only launch successfully but thrive. Cons Some of the design options are a little limited, however since you are choosing a product that works out of the box, this is to be expected. You can only order content by the date published. Alternatives considered [Mighty Networks](https://www.capterra.com/p/185819/Mighty-Networks/) Reason for choosing Zapnito We chose Zapnito for their exceptional support. The team is genuinely invested in the success of the community, and this commitment is evident in every interaction. Review Source MB Meg B. Executive Director Education Management Used the software for: 6-12 months ### "You Don't Need to Be a Tech Whiz to Create a Community with Zapnito" December 20, 2024 5.0 Alice, our Customer Success Manager, has been there every step of the way and is very responsive. The Zapnito team does a great job of communicating critical information to our team in an efficient and timely way. Pros Incredibly intuitive, easy to use, plenty of appealing features, great support team Cons Some default settings don't work for our situation and therefore require some manual work on our end to be sure privacy settings are set correctly by content creators. Alternatives considered [Khoros Communities](https://www.capterra.com/p/184925/Khoros-Communities/)[Hivebrite](https://www.capterra.com/p/147279/Hivebrite/)[Pensil](https://www.capterra.com/p/266656/Pensil/)[Discourse](https://www.capterra.com/p/207184/Discourse/)[Mighty Networks](https://www.capterra.com/p/185819/Mighty-Networks/) Reason for choosing Zapnito Zapnito had the features we wanted, could be managed by a non-tech person, and was priced very reasonably. Review Source CAR Charles Andrew R. Senior Digital Strategy Manager Non-Profit Organization Management Used the software for: 1-2 years ### "An easy to use community platform with a good set of functionality" November 16, 2023 5.0 Zapnito has been a solid start for us in creating an online community for our global cancer network of members and partners. The platform's distinct emphasis on fostering expert communities and facilitating the seamless exchange of knowledge and resources immediately caught our attention. Its clean and visual interface, as well as relatively high degree of customisability (both in terms of branding and functionality) are also key aspects that we enjoy. We also appreciate the customer service and online resources provided by Zapnito. They've been proactive in helping us with community building and management. While there are still some areas that could be improved (as mentioned in my cons), overall, we're satisfied with our choice of platform. Pros Setting up Zapnito was a quick and straightforward process. The platform provides a visually appealing and user-friendly interface that our users find easy to navigate. Its high level of customisability allows us to tailor the branding and functionality of the community to our specific needs. Additionally, the Zapnito team delivers excellent and proactive customer service, enhancing our overall experience with the platform. Cons User management, particularly for bulk operations like adding users to the community or specific rooms, could benefit from improvement. Some functionalities are still missing or are still rather basic, however there have been many new functionalities and improvements since we've adopted it, so I'm hopeful these will be addressed soon. Additionally, it's worth mentioning that their mobile app is currently still in the beta phase. Alternatives considered [Mighty Networks](https://www.capterra.com/p/185819/Mighty-Networks/)[Open Social](https://www.capterra.com/p/179231/Open-Social/) Reason for choosing Zapnito Zapnito appeared to be a more comprehensive solution, offering a faster setup time and a lower learning curve for both administrators and users. Its emphasis on expert communities and knowledge sharing set it apart from the competition and contributed to its overall appeal. Review Source HW Hannah W. Community Ambassador and Team Support Executive Philanthropy Used the software for: 2+ years ### "Good Content Sharing Improve Messaging " December 9, 2024 4.0 Overall the experience is good but there are some key sections as outlined above which could definitely be improved for a smoother experience, as some small details can be barriers to users engaging and accessing content on the network. Pros Its content sharing - it's very clear to see people's content. The display is also nice to look at and the network is customisable based on needs of the community. Cons Sometimes the usability isn't the best. There are often glitches that make it hard to post or edit content and sometimes it can be confusing to navigate around the network. For example channels, rooms, badges can be confusing. The messaging section is not the best as there is a buffer period for when you receive a notification about receiving a message which makes it difficult to have a flowing conversation. Review Source TH Torie H. Head of Communities and Products Publishing Used the software for: 2+ years ### "Great community software" November 27, 2024 4.0 Great customer service, very engaged and enthusiastic team, always on hand to help. We have successfully grown multiple communities using Zapnito's platform. The product developments are making noticeable improvements to our community success now too. Pros Very easy to navigate around and create a new community using the 'out of the box' features. Recent updates around discussion functionality and content privacy have been a great improvement. Cons It is not easy to build up a large body of content which remains easily navigable, without having to regularly re-design site layout. Alternatives considered [Mighty Networks](https://www.capterra.com/p/185819/Mighty-Networks/) Reason for choosing Zapnito Better for content hosting and management. Review Source Georgia L. Chief Marketing Officer Information Technology and Services Used the software for: 6-12 months ### "Zapnito underpins our Customer Community in style." November 26, 2024 5.0 Good from conception through implementation to ongoing support. Pros Strong partner relationship, easy to use platform, smooth onboarding process. Cons Don't really have a negative, it's been a very strong experience. Review Source Pablo M. Community Engagement Publishing Used the software for: 2+ years ### "The Zapnito platform review" November 15, 2023 5.0 My overall experience with the Zapnito platform is highly positive as it serves very well our current needs and as it evolves can address future contingencies. It provides core tools for community building that stand in good stead in that respect. Pros This platform provides a one-stop-shop solution for community building needs so that its administrators can launch a community rapidly and its members can be onboarded via a branded and consistent interface. The Zapnito-based solution assists with our outreach efforts. Cons This platform continues to be in evolution so that we would appreciate receiving more customized solutions to the evolving concerns that our community has. Likewise, platform integrations demand continuous management which requires time and attention so that out-of-the-box solutions for minor issues could be of assistance. Review Source MP Myles P. simplycommunity ambassador Public Relations and Communications Used the software for: 1-2 years ### "A great product with fantastic service from the whole team. Some aspects can be difficult" July 6, 2021 4.0 Really lovely people who are always extremely happy to help out. The software does a really good job for our community, there are just a few things that mean a job takes 40 minutes instead of 5 which is a pain considering how busy everyone is at the moment. Pros It was really easy to get to grips with Zapnito when I first started at simplycommunicate. The platform is very intuitive and also versatile, it was great to host the simplysummit on the platform last year. It's also great having so much good information on the zapnito support pages. I've found that extremely useful of late and it's helped to speed up the tasks that need doing on our site. Cons There are certain features that seem very convoluted, with either too many steps or no steps at all so workarounds are required. I mentioned previously not being able to download/upload members into certain groups. Having to do it one by one is time consuming and also makes auditing the members in certain groups very difficult. I know you have this feature with members in rooms so could it not be transferred across? Review Source KK Kayla K. Marketing Manager Philanthropy Used the software for: 1-2 years ### "Giving our community a home for every person's content." October 21, 2022 4.0 The Zapnito team is super helpful and responsive to all of our needs, both in technical updates to our platform and helping us brainstorm ways to engage our community. Pros The software looks beautiful and gives each person in our community a voice. Every person in our community needs to post research online, so it is great to see everyone's work collected together on the platform. I also like that aspects of the platform including the homepage are customisable. Cons The software is not always intuitive to figure out for new users.- There is not always a clear difference between "rooms" and "channels" to our users. - Community members use the software as a place to upload information, but not always to talk to each other. They have said that it feels 'corporate' to use and don't often employ the chat function or participate in conversations. - I sometimes experience bugs when uploading content, especially photo and video. - From the analytical side, there isn't a strong set of tools to assess performance that suits our needs. Reason for choosing Zapnito We did not consider other products as far as I am aware. Review Source RO Richard O. CEO Information Services Used the software for: 1-2 years ### "An outstanding platform and a trusted partner" November 14, 2022 5.0 It would be hard to choose more willing and competent partner. I am looking forward to many more years working successfully together. Pros We have worked with Zapnito for nearly two years to build our digital community for B2B Marketers. The platform itself is intuitive and easy to use without the need to for front development or coding skills. It has mean we are constantly able to refine and evolve as we learn from our member behaviours and needs. The Zapnito team have also superb partners, taking time to understand our business, our strategy in order that they can support us at every step. Cons Reporting tools could be improved but this is on their product roadmap. Review Source CB Claire B. Head of Content Online Media Used the software for: 6-12 months ### "Zapnito review" November 23, 2022 4.0 The team at Zapnito have been fantastic, from the initial complex migration of our previous content and directories, to the creation and then running of our new Zapnito Community. The team is always available to provide solutions and fix any issues that arise. Pros The Zapnito product is user-friendly, with clear admin tools, plenty of flexibilty in personalising the platform to a brand's requirements and offers a range of functions for any digital community - directories, content posts, panels etc. Cons Migration of our existing content and directories to the Zapnito platform was difficult, but the Zapnito team were very helpful and successful in meeting our objectives. Review Source ET Ellen T. Digital Editor Media Production Used the software for: 2+ years ### "Really helpful staff but could be more user friendly" June 13, 2019 4.0 Good. We use this for blogging, videos and directories. It meets our needs. Pros The team are a really helpful and provide lots of support to resolve issues. The videos and guides are great. They also respond quickly and explain things well. Cons We use this software for clients to blog and post. Unless they are tech savvy, most are confused and need lots of support from me to get going. In the CMS, things are often not in a logical place. It's fine once you know, but it makes it less user friendly and easy to navigate. Review Source GP Gary P. President/VP Events Services Used the software for: 6-12 months ### "New IT Community Launch " June 24, 2019 5.0 Zapnito has been great to work with. The owner has been involved all the way. It is not often one of the owners stays involved. That is something I really like, because it streamlines decisions quickly. Pros The out of box product has most of the functionality we needed, so not a lot of custom work to be done. Cons I am mostly a user so I have not been involved in all the integration. There are some upgrade functionality we will need that I do not believe is currently available. Reason for choosing Zapnito Have the most out of box functionality we were looking for at a reasonable price. With a start up company you always have to evalutate costs also. Review Source SM Sean M. Manager, User Services Publishing Used the software for: 1-2 years ### "Great platform for those new to posting content" June 10, 2019 5.0 I've had a really positive experience with Zapinito. Our customers like the site and we've been able to provide better support because of it. Pros I liked how easy it was to build a site given the limited experience I had in this space. The customer support is exceptional and very responsive. Their team is always open to suggestions. Cons There isn't anything that stands out. Perhaps being able to better customize the layout of the tiles and organize them. Review Source Leslie A. Jefe de area Defense & Space Used the software for: Less than 6 months ### "Lo mejor para los mejores!" April 13, 2023 5.0 Mi experiencia es muy satisfactoria ya que es una herramienta muy buena y económica sirve para todo tipo de uso para dar a conocer información a los clientes y mantenerlos al día de las actividades a realizar y tiene muy buen soporte técnico eso y que es muy fluida. Pros Me encanta la interfaz que posee ya que es muy buena visualmente aparte que tiene es importante para el uso y que nuestros clientes se enteren de nuevas actividades a realizar en consorcio y permite educar a los clientes de manera intuitiva. Cons Por el momento no hay nada que no me guste de hecho la recomiendo mucho. Review Source MR Max R. Community Engagement Executive Research Used the software for: Less than 6 months ### "Great tool!" October 17, 2022 5.0 Pros I enjoy the slick GUI and interface, which is very approachable. Cons Would like a little more flexibility in terms of structuring landing page. Review Source Response from Zapnito October 19, 2022 Hi :) Thank you for your feedback! We are happy to share that our team is working on the updates to our homepage. It will be more customisable and will include new exciting homepage widgets. AH Andreas H. senior lecturer Research Used the software for: 2+ years ### "professional network by ZAPNITO" April 5, 2021 4.0 established a network for communication, posts, viewpoints, etc. Pros Setting up a network was a new experience, ZAPNITO provided the corresponding software very efficiently: channels, rooms, postings, etc. are well designed and set up, customer wishes are heard and fulfilled. Cons I'm not missing any feature, maybe the member directory is not very user friendly, but this is not important. Review Source DH David H. Business Coach and Mentor Management Consulting Used the software for: 2+ years ### "Intuitive, flexible and user friendly" September 14, 2017 5.0 It enables me to reach a good audience through Life Labs It wasn't around 10 years ago and that I still need to Use LinkedIn and other media to reach a wide audience. That said, of all the channels I use, Zapnito is the most bespoke and user friendly with a great team to provide support and advice when needed. Pros That it enables me to share content with my audience, and potential new clients in a 'noise free' adaptive virtual environment. Its a bit like going to a high end members only discussion group, rather than a conference which is open to all. Review Source JJ Jack J. Web Producer Used the software for: 6-12 months ### "Great value for money, when I had an issue they had amazing customer support!" June 14, 2018 5.0 Pros General user experience, modern UI, great integrated features and it does everything I need it to do in one package. Cons Sorry but I find it very difficult to say anything I don't like about this software. If I was going to improve one thing it would the analytics tool UX. Review Source VG Victoria G. Digital Experience Producer Non-Profit Organization Management Used the software for: 1-2 years ### "Works, but not a wholistic answer for a virtual annual event" February 10, 2022 5.0 Pros Wonder content presentation and beautiful interface. Cons Not created for more than content presentation. Review Source CW Ciara W. Community Platform Coordinator Information Services Used the software for: Less than 6 months ### "Review" June 6, 2019 5.0 Pros Looks great, easy to use, great support from account manager. Cons Some functionality is still being built, but they are always happy to hear feedback and add new things into their roadmap Review Source AT Alice T. Communities Manager Publishing Used the software for: Less than 6 months ### "Friendly staff" November 26, 2024 4.0 Positive, helpful members of the team. Would be helpful to have a clear understanding of issues currently being fixed and what priorities are of our requests. Pros Friendly staff and clear introduction to the platform Cons More contact/updates during conversations to fix issues on the platform Review Source Similar Products Featured ## Related categories [Community](https://www.capterra.com/community-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/)