Who Uses This Software?

Behavioral health practices, both solo practitioners and large organizations. Psychologists, psychiatrists, counselors, social workers, therapists, and more.


Average Ratings

281 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $59.00/month
    See pricing details
  • Pricing Details
    Nonprofit, Edu and other pricing options available
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • TherapyNotes
  • www.therapynotes.com
  • Founded 2012
  • United States

About TherapyNotes.com

Online mental health practice management software for appointment scheduling, therapy progress notes, electronic billing and EHR. TherapyNotes saves you time by managing the entire workflow of a mental health professional from scheduling appointments to submitting a claim. It's so easy to use you can start using it in your practice today. Extensive security measures are in place to give you peace of mind, so you can focus on what's most important: your clients. Try TherapyNotes Free for 30 Days!


TherapyNotes.com Features

  • Adjustor Management
  • Case Management
  • Claim Resolution Tracking
  • Co-Pay & Deductible Tracking
  • Compliance Management
  • Customer Management
  • Electronic Claims
  • Forms Management
  • Paper-Based Claims
  • Payor Management
  • Policy Administration

TherapyNotes.com Reviews Recently Reviewed!

Easy to use but not enough features!

Nov 17, 2017
2/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: Easy to use but a little too easy and simple.

Pros: I love the way the scheduling system is set up! It is so easy to use. The appointment reminders are amazing!

Cons: The features are so limited and lacking the ability to run important reports that are needed to run a small business. The system has gone down for days a few times and we couldn't access anything not even the schedule and we were put in a HUGE bind because of this.

Decent therapy software

Nov 09, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I looked at a lot of therapy software programs for my private practice. I chose this one because, despite the cons, it is a good product, easy to use, and a good value for the money. I like having an EHR. It makes life much easier. TherapyNotes is a good product.

Pros: Easy billing and a ton of payor sources Very easy to use Good scheduling Professional looking reports You can choose credit card processing if desired for a small fee Mostly I like the to-do reminders. I don't forget to do notes. Great reports.

Cons: No options for customizing notes although you can download whatever you want. There is a lot of free text typing. Would be nice to have more pick lists. Would be nice if the patient portal did more than just offer clients scheduling. For example, it would be nice to have an option for clients to securely email or make requests through patient portal.

Great EHR system to transition into

Nov 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
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Comments: Love the to-do list tab

Pros: Functionality to meet needs of practice, ease of use, easy to learn and navigate, great use of links to get to information quickly

Cons: Can be more time consuming at first with current clients; much easier when used with new clients, if an error is made for date of service it cannot be changed

Very user friendly for therapists documenting session notes.

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I loved the easy progress note section that made writing and documenting notes effortless and less time consuming.

Cons: I would have liked to customize templates and forms to meet insurance standards for progress reviews.

VERY positive

Nov 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Always friendly and helpful and within a timely manor. This is important as there is usually not much time in between clients to trouble shoot billing.

Cons: There was only one time that it took a lengthy amount of time to get a response but that was due to the issue being fairly complex and even then it was less then 48hours and that is not typical at all so I'm not sure that this is even a con.

Highly intuitive therapist focused interface

Oct 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Extremely well thought out user interface that has been clearly made with therapists in mind--particularly for individual and group therapy practices. It seamlessly interfaces scheduling, calendar, client profile, billing, and notes in a way that is effortlessless to learn--highly intuitive. It's also the type of software that scales for expansion of your client base and even expansion of clinicians who may be working for you and with you. Even after spending multiple years using another EHR, I felt at home transitioning to TherapyNotes within a matter of days

Cons: There are few general dislikes. This is a well thought through product. Some suggestions: having a drag and drop feature to move a rescheduled appointment from one day/time slot to another.

Positive. Customer service is great, works well.

Oct 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: They have good customer service that answers my questions and addresses any issues quickly. The software meets all my needs and is fairly reasonably priced.

Cons: Sometimes I find the notes and treatment plan sections unncessarily redundant. I feel like they could be streamlined somewhat or unncessary sections removed.

Therapy Notes has really helped streamline our psychotherapy practice.

Oct 04, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
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Pros: It is simple and efficient. Having everything in one place has really helped me make more money. It is a lifesaver when it comes to keeping track off paperwork, notes and billing.

Cons: It does not offer everything I need, and it is not as customizable as I would like. However, this might be my own fault for not knowing how to use all the features.

Overall: It really has made my job easier and I have made more money in the process.

TherapyNotes.com

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Therapy Notes, after I have tried many other versions of therapist practice billing softwares is hands down the number one software billing program in my book. As a PhD psychotherapist in private practice since 1977 in Manhattan and Westport CT and supervisor of private practice clinicians since 1984, I highly recommend Therapy Notes for all your Private Practice Psychotherapist needs!

Pros: Excellent software for billing and staying HIPPAA compliant while doing so. It guarantees that before you bill, all your necessary notes and compliances are in complete order.This software is a must for the Professional Therapist who has a new or established practice, especially if you have been in provate practice for many years already

Cons: It takes a few minutes to fill out the necessary HIPPAA compliant notes before you can bill. This can be burdensome when you are seeing more than 25 patients a week. However, it only takes 5 minutes or less to fill out each standard session note. The initial intake note and treatment plan for a new person you are seeing can take as much as 15 minutes to fill out once you are acquainted with it.

Best EHR I have ever used.

Sep 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This EHR is extremely easy to use. It is intuative and keeps me on track. I love the daily to do list.

Cons: No secure client portal. I would like to see the ability to exchange messages with clients more securely.

Easy to use and to learn how to reuse if problem arises.

Sep 21, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Comments: None

Pros: I like the versatility of the product around treatment plans and progress notes. I also love the reminder notes and to do section as it is easy to stay on track with multiple clients.

Cons: I do not like requirement the treatment plan is to be done on second session. I would prefer it be completed by the end of the third session due to amount of info that needs to be collected and reviewed before the plane is developed.

The transition from paper record keeping to TherapyNotes was smooth and easier than expected!

Sep 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can't say enough great things about TherapyNotes, LLC. I am a licensed psychologist who has been in private practice for 10 years. I switched from a paper system to TherapyNotes about two years ago. At first I was worried that the adjustment would be rough on an "old-schooler" like me, but the transition was smooth and I found the platform very user friendly. I love that TherapyNotes integrates my calendar, to-do list, notes and billing - it helps me to keep organized and on top of my practice. The progress note template provided is quick and easy to complete yet thorough. If you're looking to change to an electronic record keeping system, I would highly recommend TherapyNotes, LLC.

Cons: I honestly like everything about this program. If there was something I had to complain about, it would be that I don't know how to use all the features of this program; specifically the billing features and the client portal. That is not the programs fault though...that is a user error:)

Overall: Moving from a paper system to an electronic record keeping system.
Increased efficiency in my record keeping.

Everything I could have hoped for

Sep 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Overall it's helped us run our practice efficiently

Pros: Makes billing and organizing information simple. Scheduling is awesome, I can add or edit from my phone or computer which is helpful when I'm not at the office

Cons: Sometimes the billing is a pain. Insurance companies don't always forward information to secondary insurance, and there's no way to do this yourself through the software unless you want to print out and send paper forms.

Love TherapyNotes

Sep 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: TherapyNotes is easy to use; great customer service!
Love the reminders and patient portal. Can't wait for the upgrade (uploading forms).

Overall: Billing and documentation is a breeze. The patient portal appointment scheduler is awesome!!!

Once you are familiar with the forms, you can document your clients easily.

Sep 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the drop down sections that make decisions on what to note easy. The diagnosis section also works well.

Cons: In the mental status exam section, I sometimes want to enter more than one answer, and have to type it in. Not a really big deal. If matching symptoms for the diagnosis were there, that would also help.

Why I will continue to use Therapy note

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I began using therapy notes because I had been looking for something that was cost effectice and easy yo t use but had certian things I was looking for. I found it!!

Pros: I used TherapyNotes for several reasons The program is simple and quick to write and document session notes The price to use is cost effective. The client portal is available for both non clients as well as established I love the reminders for both myself and my clients It¿s the best product of its kind I have ever used

Cons: I cannot correspond to my clients through the portal, in the counseling feild or any medical field it's important to have contact with your clients. And emal is not always reliable.

Therapy Notes has great customer service!! They are very quick to respond.

Aug 28, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Therapy Notes has great customer service!! They are very quick to respond and I like the fact that they have a phone support line to make calls, as well as email to communicate.

Cons: The application has some growing opportunities (reports, a phone app, etc), they are open to suggestions and improvement ideas.

I've been using this software for scheduling, documents, and clinical notes for 3+ years -- Makes my life much easier.

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Customer service is just excellent. Even when the company was hit by a ransomware threat, they communicated well and protected patient data.

Pros: I really like the clinical notes function, especially the pull-down options and history of previous visits.

Cons: iPhone iPad scheduling app would be nice. It is a bit cumbersome to log in, even considering the need for security

Best thing I've done for the documentation and billing side of my practice, Thank you Therapy Notes.

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of use is the thing I like the most and that is closely followed by great quick responsive support the few times I have needed it. I used two other software programs to keep records and other billing clearing houses---horribly difficult and cumbersome. Therapy Notes has never disappointed me.

Cons: There is nothing about Therapy Notes I dislike , as I write this I think, "hard to believe, but true"I have recommended Therapy Notes to all my therapist friends who have asked about record keeping and billing.

Vendor Response

by TherapyNotes on August 09, 2017

Thank you for the wonderful review!

I've used 3 other EHR systems, sad to say! but TherapyNotes is by far the easiest to use.

Jul 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, intuitive, tells you what to do. Great customer support. The only time I needed help was with posting insurance payments, still a little tricky for me, but the notes are easy-peasy. The support staff is great. I could never go back to paper notes, and was afraid with my new private practice that I couldn't afford an electronic system, but TherapyNotes is also affordable. Highly recommended!

Cons: Very little; but just today, discovered difficulty in that it allowed me to accidentally document an appointment on a future date, and then wouldn't allow me to change it once signed. I emailed support (it's after hours) and will likely hear from them tomorrow.

Vendor Response

by TherapyNotes on July 26, 2017

Thanks for the glowing review. That sounds like an unusual issue you ran into. Our support team will certainly help you out with that!

Easy on the eyes, great interface, but lacking key features!

Jul 13, 2017
3/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I like TherapyNotes overall but they're behind the curve on development of the patient portal, need for emailing capability to clients, need to have intake forms on site. This is not acceptable for what they charge!

Pros: User friendly; Short learning curve/intuitive; Trust the company/Secure; Decent to good customer service; Relatively easy to complete assessment/tx plan

Cons: Limited functioning patient portal; clunky payment system; no treatment planner functions; difficult to document for couples or families

Extremely comprehensive and easy to use

Jul 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: After this recent malware attack, they will be stronger and better prepared than most companies out there providing Electronic Medical Records.

Pros: The product is extremely well written, with all the functionality that you need in a private practice or a group practice. It is also extremely easy to use. Customer service is excellent all well. It was written by a group of experienced software engineers, and the main developer/owner is married to a psychologist! This is probably one of the reasons it is so comprehensive, they both are experts in the respective fields and know what was needed at the onset.

Cons: There are a couple of features I would like to see added, and they have taken my suggestions and they are functions they have considered adding in the future, which is nice to know.

Therapy Notes is the third electronic billing software I've used and it's by far the easiest!

Jul 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use
Easy to get the information I need
Charting is quick
Entire workflow is integrated seamlessly
HIPAA-compliant
Support communication is great
Affordable

Cons: I wish I could see when appointments were made and by whom. This was a feature in a previous software I used and it helps solve the problem if there's a scheduling error, dispute or misunderstanding.
I would like to see quickly whether someone has a deductible and how much is left.
I would love to see a suicidal risk and protective factors worksheet. My previous software included this.

Overall: It saves me time and money. I love that I don't have to switch between a scheduling app, a charting app, and a billing app. It's also great that I can only bill after I finish charting on the session. I used to procrastinate about charting, but the ease of use and the immediate ability to bill really helps. My cashflow is improved because it's so easy to bill daily.

Overall ok trial use, but decided on another product because of the added expense of 'add-ons'

Jun 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: I liked the flow and functionality of the program. It is also easy to use and intuitive. The screens are visually pleasant and easy to navigate.

The program is also good for group practices and offers some really great features for therapists who see kids/families and hold group sessions.

Cons: The base price is reasonable, but add the cost of text/email reminders, electronic filing fees, and other add on features and it just wasn't worth the money.

Overall: It was a good software in general, but wasn't the right fit for my practice.

Great EMR for private practice mental health

Jun 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall, this is a great product. Customer support is second to none, I'd recommend this solution to any private practice owner.

Pros: This EMR is as user-friendly as they come. Set up and integration are quite simple, scheduling is a breeze, and EDI claim submission requires little more than a click of the mouse. If you own a small to medium sized counseling practice, I highly recommend this product. TherapyNotes is a no-frills, cost effective solution for any practice owner looking to simplify scheduling and billing functions.

Cons: What Therapy Notes offers in ease of use, it equally lacks in reporting and analytics. If you are looking for detailed metrics at your finger tips, this is not the EMR for you. I will add that the Excel-savvy user can render useful data from TherapyNotes, but it does require a significant amount of manipulation if you wish to gain deeper insights into your practice.

Much easier than I thought it would be.

May 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best part is the automated point and click and fill in features for the notes; also the appointment reminders for clients.

Cons: I would like to be able to personalize the notes a little more. I would like to see the diagnosis feature be automated with a checklist of matching criteria to check off. I would possibly like to have clients notified by personalized text if an appointment is canceled.

Overall: My notes look great, professional and organized. My clients get reminders of appointments and no-shows have been reduced by 95%. Clients now cancel with minimum 24-hour notice and that saves money.

Best Mental Health EHR

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I love TherapyNotes. I couldn't be happier with this software. I used several EHRs and this one is, by far, the best. It is easy to use. Therapynotes allows the user to see all the information needed at the time of the session the check a client in, take insurance payments and reschedule follow-up appointments. Plus, you get it all for a great price. Excellent support staff, too. They offer a free 30 day trial, so you can lose.

Pros: Easy to use. Written by therapists for therapists. Calendar, clinical documentation, and billing all in one system. You don't have to be tech savvy to use this EHR.

Cons: More analytics. I feel that TherapyNotes would benefit from having more robust reporting features. I think they'll get there eventually.

It's ok for a new practice but as needs grow too basic

Apr 17, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Very easy to use. Easy to input patients information and schedules. Like that I can change clinician info so easily.

Cons: Password issues are very difficult. If you get locked out (forget password, have to change or expires) you get a msg saying you'll be notified in 48 hrs if it's accepted. Means you can't access records! Not acceptable! Can't add a clinician or intern to work on documents or to even see/review documents and can't even let someone log in while you're on. So if you need someone to review your notes, treatment plans or assessments they can't unless they get on your computer. Very difficult! Couldn't navigate to figure out if there were new features.

Customer service is on point

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reliable, consistent, and responsive. Easy to use.

Overall: This program has everything I need as a solo practitioner. They are consistently listening to their customers and updating the program to better serve us. Reliable, consistent, responsive.

With some minor adjustments and additions this would be five stars all around.

Apr 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I would really like to have the documents be customizable. I would also like the client portal to have documents such as intake paperwork or other documents needing review and sign to be available for clients to do so outside of my office.

Pros: Price is very reasonable. Ease of use is good. Customer support is very responsive. Definitely a solid product for what I need.

Cons: Cannot customize the forms. No ability to have clients electronically sign documents. Client portal is limited.

Dr. Susanne Beier

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We are very happy with this product for several reasons. One is the ease of accessing client information. Second ease of completing client therapy treatment plan and follow up documentation. The one area that I find not positive is that the system will not allow you to bill online unless all client treatment plans are updated. There are times when I do not complete the narrative until the next day and, therefore, cannot bill for that time.

Pros: Ease of access

Cons: Inability to bill online without having treatment updates entered into the system.

TherapyNotes makes all of it easier

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: After 20+ years using a paper calendar and Intuit, my colleagues and I switched to using TherapyNotes only. The system is pretty intuitive and I only qualify that as "pretty intuitive" because they keep making improvements. It is secure and easy to manage from an Administrator point of view. I have access by computer and by smartphone -- I will see changes to my schedule without any phonecalls. I am mostly private pay but plan to use TherapyNotes for a few insurance clients so I can stop the expense of paying an outside billing person. TherapyNotes gives me significantly more time to be with clients, read the literature and go the extra mile for a client if needed.

Very Happy with TherapyNotes So Far!

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I have been using TherapyNotes in my private practice for a few months now after doing a trial run with a few other EHR systems and liking TherapyNotes the best. The system was easy to learn and is easy to interact with. I have never had trouble doing what I need to do, but there are also lots of helpful tutorials available if needed. The system operates smoothly and has never glitched or frozen on me. The one time that I called customer service with a question, I received friendly, helpful assistance. TherapyNotes costs more than some EHR systems, but I believe that it is worth the price to have something that works well, is reliable, and doesn't cause me stress.

Makes a small practice possible!

Mar 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I've been using TherapyNotes for a year. The improvements over time make the program easier to use, which only improves my satisfaction. With the note taking template I find my practice to be more goal oriented, as opposed to "problem du jour," and the ability to print out professional looking Intake Evals, notes and billing records provides very professional looking communication. I was skeptical that I had the brain to do billing, but the features of this program are intuitive and the phone support is so patient and knowledgeable, that even I can pull this off without hiring a biller. The price is quite reasonable. I was paying a lease fee that was a quarter to a third of what I was making at a group practice. The text message reminders are effective and scheduling portal saves me time on the phone. I have only had one person miss an appointment. TherapyNotes allows me to practice in a rural, underserved population without having a long commute to make my living. I feel a sense of satisfaction every time I use it. It's almost like having your own staff in a tablet! I use an iPad and a jet pack. I have a laptop for downloading the Electronic Funds Transactions that are not yet automatic. The service is reliable. It's never not come through and the system always responds.

Pros: Ease of use

Cons: You really should have some basic education in billing. It won't take much time, but knowing basic terms and the limits of billing codes is important .

Robust and easy to use.

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: I used Therapy Notes at a former practice, and was very pleased with how feature-rich and easy to use it is.

Vendor Response

by TherapyNotes on February 24, 2017

Josh, it appears you didn't complete your review. When you have a chance please do so. Thank you!

EMR notes review

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I love usingTherapyNotes, LLC. They have a very easy, friendly electronic medical record system for my psychotherapy practice. I can quickly log in to find phone numbers, my list of clients and then complete a progress note. They also have a very good psychotherapy intake note that is conveniently outlined for completing all the necessary information that needs to be included in this type of note. Completing a session note also follows the required information of time and date for each session, the diagnosis is always included. The note includes an area to record at risk information and for medication to be recorded. They include the goals from the treatment plan and a progress update on each note. I feel secure in knowing that my notes are up to standards required by most insurance reimbursement providers. I also feel secure that the notes are kept secure and private on a system I can access readily. I do not use the billing feature so cannot comment on that portion of their system

Throw away paper to-do lists, and focus on treatment of patient versus cumbersome note writing.

Feb 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I love that the notes that are pending automatically pop up on a to-do list. I love that it reminds me when treatment plans or release of information expires. It is very intuitive. I am supported by the structure, but not constricted by it. My only complaint is that sometimes customer service couldn't fix my unique billing requirements with an insurance vendor. On the whole very happy with the interface or Therapy Notes.

Pros: User friendly.

Cons: Insurance billing can't be tailored to one of my vendors.

Recommendations to other buyers: Intakes take about an hour to do notes unless you enter information during the session on the computer.

Love this software

Feb 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: This product worked really well for my private practice! It has made life easier......scheduling, billing, reminder texts, etc... Everything has been running smoother since I started using TherapyNotes

Pros: Not scheduling issues; reminder texts or emails to clients; ability to have clients reschedule on their own with client portal Processing of claims and posting of payments are super easy

Cons: I only wish the reports such as A/R and missing payments were able to be tailored more to my specific needs

Recommendations to other buyers: If you are not looking to spend a lot on a billing system or company and have been struggling to streamline the claims process, this is the software for you

User-friendly overall but could use some improvement

Feb 16, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Lots of checklist type features that save time when writing progress notes.

Cons: Financial statements created by this software are confusing.

Overall: The notes functions are easy to use, however creating a statement / payment history document is strangely difficult. Also, there's no way to email a receipt or invoice directly from the software.

Vendor Response

by TherapyNotes on February 23, 2017

Anna, thank you for your feedback. Please contact us directly with any TherapyNotes suggestions, such as how TherapyNotes could be more user friendly or how the financial statements are confusing. There is certainly room for improvement for generating invoices/receipts, but I encourage you to contact support to make sure you're doing things the most optimal way. Hopefully we can earn a 5-star review from you in the future!

TherapyNotes

Feb 13, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: All around solid product. Only issue, and it's a relatively small one, is including a more comprehensive treatment planner/progress notes system such as Wiley.

Simply the best!

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have been using Therapy Notes at my small private practice for almost 1 year. Almost every day- we say "that's Therapy Notes for you"- with absolute astonishment! In starting a private practice you there are a lot of decisions to make and some of them you have to make twice- because your first decision wasn't right. We went through that with our phone service- it was a nightmare. However, with Therapy Notes, we have been continually amazed at how much they have to offer us and their beautiful product. It is truly amazing. My office manager was the one who decided that we were going to put our schedule in therapy notes. Brilliant idea- we can schedule simultaneously - and send text reminders. I can't say enough great things about this product and all that it has to offer for a growing practice!

Pros: Everything!

Cons: There aren't any that I know of!

Recommendations to other buyers: Stop struggling with paper- and make your life much easier... try Therapy Notes. What other company would offer a month for free? Seriously, after 30 days you will be sold!

Getting Started

Feb 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Notes, billing, and credit card all in one place.

Cons: Still learning the ins and outs of the billing system. Also, setting up the credit card option and making it secure was confusing as there were so many sub parts to it.

Overall: I was on the phone constantly with the tech staff as I attempted to navigate getting started setting up the system (including the insurance bureaucracy) and they were incredibly patient and knowledgeable. Now that I am up and running, the system is a breeze and very user friendly. Love how it keeps me up to date on the "to do" list, which includes billing updates.

Works Well for Therapists

Jan 30, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: User-friendly, easy to learn.

Cons: Not mobile friendly.

Overall: This is very user-friendly, and my practice had a very short learning curve when we integrated. The calendar function could be a little easier, but it is better than some of the other platforms we tried.

Recommendations to other buyers: The scheduling function needs work to be easier to use and view.

Vendor Response

by TherapyNotes on January 30, 2017

Summer, thank you for your review! Be sure to send suggestions to the support team regarding how the calendar features could be easier. We hope to earn a 5-star review from you in the future!

It's my virtual assistant

Jan 23, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Therapy Notes is like having a personal assistant for my private practice - at a fraction of the cost. The organization, appointment tracking, easy case note templates and excellent customer service have been a great benefit to me. I highly recommend it.

Easy to Use and Affordable

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is so user friendly and has diagnosis from the DSM 5 built in! The treatment plans are not complicated and the notes and billing are very easy to use. I save time and money by using this program.

Cons: I would like the DSM 5 diagnosis criteria to auto populate so that I can check off the symptoms experienced in the diagnostic assessment criteria box. I do a lot of typing trying to put all the criteria in myself.

Overall: So easy to use and it is affordable even for the part time practitioner. I have learned so much about billing on my own and save the cost of having a biller. I have more money coming in because the easy electronic submittal process and my no show rate is less because of the text, voice or email reminders! You will not be disappointed with this software billing program and customer service is very helpful with any questions you may have about the software or billing process.

Recommendations to other buyers: Utilize customer service when you first start up as their are billing for electronic submittals that can be tricky to navigate.

Easy to use

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Have used for 3 years and they are continua;ly improving and upgrading features. Excellent customer service

Therapist Review

Jan 09, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Therapy Notes has been very helpful for our non-profit counseling agency. The scheduling system and accounting system especially has been helpful. We also like the ease of the various templates such as treatment planning and progress notes.

Vendor Response

by TherapyNotes on January 09, 2017

Thank you for the great review Greg!

Therapy Notes Review from Psychotherapy Practice

Jan 05, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Ease of use.

Cons: New features take a while to come out and sometimes are not options at all.

Overall: We chose Therapy Notes due to the ease of use. We have been happy with the product and their role out of new features.

Recommendations to other buyers: Don't look at the cost of an EHR but the ease of use when deciding.

Vendor Response

by TherapyNotes on January 05, 2017

Hi Stephanie, Thank you for the review. We have a dozen full time developers working on TherapyNotes. Some features take months to develop, so although there's a new version about every 2 weeks, it only includes the work that is ready to be released. We expect to release many new features in 2017. Your review isn't clear on what features you are looking for, so be sure to send them to support if you haven't already. We hope we will earn a 5-star review from you over time.

TherapyNotes

Dec 28, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: It's mostly user-friendly.

Cons: A few technical things could be adjusted to make it even more user-friendly.

Overall: Easy to transition to and great tech support available. Mostly a good program and overall my life is getting easier because of it. I highly recommend it to others.

Recommendations to other buyers: Its worth it.

I increased my cash flow

Dec 21, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: EDI Support

Overall: Since I have implemented Therapy Notes to my practice, I now have support and EDI assistance with medical billing included in my practice. I am able to maintain state and federal reqiurements for my practice.

Very simple and user friendly program

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I researched EHR programs for several months before deciding on one. I started with another simplified program but ended up choosing to switch to Therapy Notes on a suggestion from a colleague. I had NO idea what I was missing! This program is so easy to use. I discovered another feature just today. I can print out HCFA 1500 forms that are already filled out. This is a great program.

When payments come in from insurance companies, they are easily applied to each client's account. The only feature it is missing is that it doesn't automatically update the "patient owes" portion. That still needs to be manually entered at this time. But they are adding features so I imagine it is only a matter of time.

Cost? I thought it was a little high for my small business at first but now with how easy it is to use and the time I save...it's definitely worth it!!!!! I can do a whole days billing in about....4 seconds. Yep.

Great basic product

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Ease of use
Quality product
Customer service

Cons: Forms not customizable
Invoices not detailed enough

Overall: TherapyNotes is great overall. My only complaint would be that the templates are not customizable and the invoices are not very detailed. Otherwise, it's a great bang for your buck and I've been with TherapyNotes for a year and can't find another product that meets this level of quality for the money.

Recommendations to other buyers: Overall this is a great product with easy to reach customer service.

I love doing notes now

Nov 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This product has been a blessing. I used to not like doing my notes but now it's a breeze. It makes it very easy to complete all tasks and looks professional.

Life Saver Software!! Awesome.

Nov 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I was unsure how I was going to start my practice and the direction for handling a heavy work load for a contracted position. Threapy notes save the day and I could produce really nice reports, fast.

Pros: The client intake report helps you to cover all areas of the clients' life that is needed for an accurate diagnosis.

Cons: The text reminders are a bit expensive but all worth it due to it limits now show clients and track if they have acutally read the text reminder.

Recommendations to other buyers: Purchasing this software allowed me to increase my revenue 60% and produce really neat reports for review.

Frustrating System

Nov 14, 2016
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support

Comments: Working with a small practice, at first you would think that TN would be the perfect product for the solo provider. NOT SO. The system is not intuitive nor is it workflow minded. It seems that it was put together as different pieces to make a whole, instead of really thinking through how the workflow would affect the provider. For example, if you are on the Billing Page, you filter the list of claims you want to work, you click to go into a claim and it literally takes you to that page instead of bringing up a new page. This means that when you are done, you have go back to the beginning to find the other claims that you are working and refilter your list to find what you need.

Pros: The cost is minimal and you can get started right away.

Cons: No thought behind workflow. Appointment Scheduler is too basic, the Billing portion is not automated in any way and the patient statements look HORRIBLE!!! The patient statements do not give enough detail. Voiding or changing a transaction is a hassle.

Recommendations to other buyers: Go with another product.

A good product

Nov 03, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Having just transferred from paper records, this is working well.

Pros: Ease of use

Cons: Not fully automated intake

Recommendations to other buyers: A good system

A good product

Nov 03, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Very user friendly

Cons: Still not fully automated intake

Overall: Pleased with my transition from paper to this system. I don't anticipate making any changes and I still have a lot more to learn.

Very Pleased User

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Text reminders
Notes and auto fill information for mental status

Cons: Customized notes

Overall: I'm a licensed counselor and I use therapy notes for all of my documentation, and text message reminders. since using therapy notes I have not had any No show appointments. Additionally I love the reminders of what documentation is needed. I could not recommend it more.

Recommendations to other buyers: Great for new clinicians or those who prefer to be paperless

EXCELLENT!!! 10 STARS!

Nov 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: User friendly. Helps me be more efficient. Saves me time.

Cons: Wish that there was a way to have a personal "To Do" list for me to add reminders for myself.

Overall: Love this in every way. Easy to learn and use. I am more efficient than ever before and enjoy the paperwork end of my practice vs dreading it! Highly recommend.

Recommendations to other buyers: See Cons comment.... Also, I would like it if the Superbill could be printed without my Tax ID showing up, as it is my SS#. I can take it out when printing but then it isn't there when the billing goes out... a dilemma for me.

Vendor Response

by TherapyNotes on November 02, 2016

Thanks for the wonderful review. The suggestion for custom to-do items is something we are planning! Regarding superbills, perhaps send your claims electronically to make things much easier for you and the patient.

Junk EHR.

Oct 19, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Clunky, unreliable, slow, inefficient, nanny-state software that barely gets the job done, treats customers like garbage, doesn't listen to feature requests, doesn't listen to bug reports, and gets worse over time. AVOID THIS VENDOR.

Vendor Response

by TherapyNotes on November 07, 2017

As much as we try to make everyone happy with an excellent product and amazing customer service, we have learned you can't make everyone happy.

Awesome in Every Way!

Oct 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Therapy Notes is the most Outstanding clinical documentation & billing software system I have ever used. It's "Ease of Use" is exceptional. But during times it may be difficult to solve your problem on your own, TN has a Rapid Customer Service Response Time (typically 24 or less via email), in addition to a vast array of Tutorials to access that are clearly written and easy to follow on just about every topic imaginable. I love having access to a knowledge-based library this comprehensive that I can utilize at times I need to look up a quick procedure I had forgotten or for when I need an answer quicker than it may take for TN to respond (NOTE: I'm referring to an email response!) You do have the option of calling the TN support team and receiving instant customer service from a friendly, patient TN support representative. One thing I love is that in the 4-5 short months I've been using TN, I've had to contact Support for a number of matters, as I am a new, first time practice owner. It's very comforting to be greeted by or responded to by the same set of people on staff to assist me. The consistent low turn over rate says a lot about the management of a company and the staff at TN genuinely make me feel as if they're getting to know me and my company/account personally. Some of the actual features that has made my job easier by switching to Therapy Notes is their multiple drop down menu features for Clinical Interventions, or the History drop down tap, which you can click on during a session with your Client to instantly review their status from their last session. Scheduling is a breeze, Billing is effortless and the Patient Portal is exceptional. The features are endless and I can't rave about it enough. Not to mention, they take ALL suggestions for improvement into consideration and actually respond to those requests with gratitude while providing you feedback on your request. IF YOU ARE LOOKING FOR A SIMPLE, YET THOROUGH AND COMPREHENSIVE SYSTEM DESIGNED SPECIFICALLY FOR THE MENTAL HEALTH PROFESSION, THEN THERAPY NOTES IS THE ONE TO CHOOSE. HANDS DOWN, IT HAS MADE MY JOB SIMPLER AND HAS FREED UP VALUABLE TIME IN MY LIFE THAT I CAN NOW ALLOCATE TO MY FAMILY OR OTHER AREAS OF INTEREST. STOP RESEARCHING NOW! I personally signed up for the 30 day free trial to 5 or 6 different systems simultaneously when trying to make my choice as to which company to use. THERAPY NOTES IS ALL YOU NEED. Enjoy!

Outstanding

Oct 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: TherapyNotes is simply the best out there. It's fully functional and comprehensive, yet easy to use. They've clearly thought of everything. Would HIGHLY recommend it to anyone in the field.

Intuitive, Easy

Oct 09, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: An excellent practice management app. I have been using this in my private practice for months and it is much more intuitive and seamless than any other system I have used my 2 previous practices. TherapyNotes consistently pushes updates for issues that arise in the software as well as overall site improvement. The billing is much less complicated than other systems. Intakes, treatment plans, an therapy progress notes are all intuitive with easy prompts. All notes may be easily accessed after upload to the secure cloud. The system is extremely helpful with the all new ICD-10 codes as well. There are too many features to note everything about TherapyNotes, not to mention the outstanding customer service and technical support. I highly recommend!

Cons: Would like an app for my iPhone. Would like to interact with iCal.

Great software for a small behavioral health clinic

Oct 07, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This software allows our group of five therapists to coordinate schedules, bill insurances easily and be managed efficiently. Notes and treatment planning are easy to follow and highly adaptable and the text reminders for client appointments are a huge benefit!

Awesome and time-saving software.

Sep 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: This is a great practice management tool that helps me stay organized and efficient.

Pros: Ease of use. To-do list. Billing is a breeze. Client portal.

Cons: Researching ERAs is a little cumbersome and I'm not sure I have been able to efficiently do it yet. I am still going to availability for researching ERAs at this point.

Recommendations to other buyers: Give yourself a short learning period ... and then it's a breeze.

Makes record keeping and billing very easy

Sep 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Prompts and reminders to make sure I complete tasks in timely manner. Ease of billing. Has complete list of diagnose, so makes it easy to find the correct code. Can easily print out a billing statement.

Cons: I am not able to think of any major or significant flaws

Recommendations to other buyers: Wait until you have used the software for at least six months before you evaluate it.

Grown out of it.

Sep 20, 2016
3/5
Overall
3.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
2.5 / 5
Customer Support
2.5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to use and largely intuitive. It is a better product that what i used in the past. I used Availity and MyClients Plus before.

Cons: Does not have an internal messaging or email function. If you have a comment or questions about something... you have to send it externally through a regular email account. It also has very little financial reporting. I look for something that can provide me with productivity measures across clinicians and possibly some interface with quickbooks.

Recommendations to other buyers: This is a good "starting" software. It was far better than the other two i had used before and hand's down better than paper documentation.

Wish I could give 6 stars!

Sep 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Awesome Tech Support; readily available, patient, knowledgeable, and always eager resolve issue(s). If an organization and/or company is considering Therapy Notes, they need to get on board, immediately! Maneuvering through the program is made easy by accessing the "Help" function which includes a wealth of information (my favorite includes the tutorials).

Keep up the great work, Therapy Notes, your efforts are greatly appreciated!

Excellent Software

Sep 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Value for the money....you will not regret making the switch. It also sends out email appointment reminders which has drastically cut down on my no-shows, forgotten appts, cancellations, etc. That in of itself saves me money each month and makes up for the cost of the software.

Cons: It is labor intensive in the beginning to input all of your clients, info, scan intake docs, etc. Once it is set up there is no going back.

Overall: I love this software. It has made my note taking and charting so easy and seemless. I have up-to-date treatment plans, one-click Super Bills, and an active to-do list. Amazing. I have recommended it to all of my colleagues.

Recommendations to other buyers: Buy it....seriously.

Easy to follow instructions

Jun 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros:
The montly rate is excellent!!!
Billing made easy

Cons: none complaints so far

Overall: I am amazed by the simplicity of this software. It is very straightforward and easy to use. It's simple to follow. Very basic instructions, and does not have all the unnecessary bells and whistles to confuse the user

Recommendations to other buyers: none at this time

Therapy Notes gets 2 Thumbs Up

Jun 08, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Therapy notes streamlines my paperwork from beginning to end in a user-friendly format.

Cons: One improvement that can be made to therapy notes is the ability to transfer notes from my old system to Therapy Notes.

Recommendations to other buyers: I recommend giving Therapy Notes a try while shopping for software. Once you do so, you will be hooked!

Therapy Notes is Fabulous.

Jun 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Therapy Notes keeps me organized and simplifies everything.

Effective software

May 26, 2016
4/5
Overall
4 / 5
Ease of Use
2.5 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to navigate and use. We liked how there was a direct link between appointments, notes needing to be done, etc.

Cons: The documents lacked the ability to customize all areas to fit our changing needs.

Recommendations to other buyers: Ensure that you have a clear idea of your needs when exploring options and ensure software can change as your needs change.

Best Bang for the Buck

May 26, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've tried numerous other EMRs--some free, others low-cost. My criteria--which is the first step you need to define when looking for a suitable EMR--was 1) cost, 2) ease of use, 3) ability to customize forms, 4) appearance (an appealing graphic interface), 5) billing features, & 6) customer service. TN doesn't offer fully customizable forms, but their Initial Assessment, Treatment Plan, Progress Notes, & Termination Note do offer the option of customizing the interventions (check boxes--excellent!) & service codes lists. There's an added feature that wasn't in my criteria list, which is a client portal for online scheduling. This is incredibly handy. Also, the free email, text ($), or automated call ($) prior to appointments are great additions to minimize no-shows. While the price of TN is equal to, or a little more expensive per month than some of the others, the ease of use, options available, and especially the excellent & always-available--human--personal customer service, made this my final choice for my solo clinical social work private practice.

Vendor Response

by TherapyNotes on May 26, 2016

Thank you for the great review. If you have any specific feedback as to how we could continue to improve, feel free to email support@therapynotes.com. Thanks!

makes life easy

May 21, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: great charting tool.. best of all no paper to file

Love therapy notes for my business

May 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Therapy notes has been easy to follow, set up and utilize. My job has been made easier with the program for sure!

Some major issues

May 11, 2016
3/5
Overall
3.5 / 5
Ease of Use
2 / 5
Features & Functionality
1.5 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
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Pros: Great customer service, easy to use, intuitive, sleek

Cons: There are some major issues that business owners should be aware of. While the program itself is sleek, user friendly, intuitive, and encompassing. Some major issues include accounting inaccuracies. The most costly one for business owners is that any refund issued to a client, or a redacted payment by insurance, is only reflected on the actual date of service. So if you have already paid your therapist months ago for that session, and pull an income report for this current payperiod, in which you issued the refund, you will not find it. It gets deducted, on paper, from the therapists income at the date of service, not the date it was issued. So you can't easily deduct the refund back from the therapists pay using their accounting features. Another major issue is diffulty navigating the calendar if you are scheduling for many therapists at once. We have 12 therapist and there is no way for the system to identify regular openings on a therapists scheduled without looking at them one by one on a week view of multiple therapists on a day view but you still must scroll through week to week to make sure it is a consistent opening if you like to schedule that way. Our previous system would allow us to search slots by selecting AM, Afternoon, PM and Morning, Day, Evening and it would present all the options available like "12 upcoming slots on wed. at 9AM with Sam, for example. This one is extremely cumbersome when locating slots. We made several attempts at working with TN to resolve these issues but after over a year they are still not even in the queue. They roll out lots of little stuff but the big things don't seem to ever make the list.

Recommendations to other buyers: If you are a serious business owner consider that these things may cost you considerable time and money in the long run.

Good so far

May 09, 2016
4/5
Overall
3.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: The software is easy to use and has all the features necessary for a private practice.

Cons: I was not contacted by the company during the introductory offer.

Recommendations to other buyers: Check out many sites if you can't get a free introductory month.

Therapy Notes

Apr 28, 2016
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It makes running my business so much easier!

Cons: The fact that I need a treatment study done prior to taking notes.

Recommendations to other buyers: It takes a while to get used to it, but the more you use it the more it helps

After working with a few different ones on the market, this is easiest

Apr 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service and the ease of use. They consistently get better

Cons: I wish there was a method to disable To do list! They respond to your needs very quickly.

Recommendations to other buyers: If you try it for the free 30 day period, you will stick with it. It is not complicated.

User Family

Apr 25, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: This is an excellent system that is user friendly. The clinicians at my facility are usually able to get on and figure out the system within a short period of time. The workflow is perfect for independently licensed clinicians and clinicians that need to be supervised. The To Do List is amazing for reminders in the event you are back to back with patients. The system allows clinicians to focus primary on patient care.

Cons: They do not have UB04 billing for facilities. They do not provide a quality management program that measures treatment outcomes, productivity, and other metrics important for managing a facility.

Recommendations to other buyers: Find something user friendly that has good work flow.

Therapy Notes Review

Apr 25, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Overall we like Therapy Notes. We have used therapy notes since 2011. There are many aspects that we love. Especially the ability to complete a diagnosis and have that information populate into a tx plan and then have that information populate into our progress notes. That streamline is efficient and helpful for our clinic. In addition that streamline allows us to comply our notes with Medicaid/Medicare regulations/rules.

Cons: We have noticed more bugs in the past year as Therapy Notes adds more updates and accommodates needs of more practices. And as they have added more tools, they have done away with some of our favorites.

Recommendations to other buyers: We like how user friendly Therapy Notes is and how cost efficient it is. We would recommend this for any mental health practice.

New User

Apr 21, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Customer Support

Comments: For new users, this program works quite well for clinicians, but not so well for billing. The problem is that that there are no tutorials, and the "Help" information isn't all that clear. The Knowledge Base presumes a bookkeeping or accounting background...not a usual thing for clinicians, nor for data entry people. Also, while the people who respond on the support calls are very nice, they don't have much patience for brand new users. They seem rushed, as though they are allowed a limited time for each phone call.

A glossary would be a nice touch, as well as step-by-step tutorials regarding billing.

Vendor Response

by TherapyNotes on April 21, 2016

Hi Darla. We certainly do not rush our customers off of support calls and I apologize if you felt that way. There is no enforced limit to how long we will allow someone to stay on the phone with us. We provide free, unlimited support on how to use TherapyNotes, and reviewing our other testimonials you will see that our support team usually gets rave reviews. We do not, however, train our customers on how to do medical billing. We try to point our customers in the right direction, but I would recommend looking into medical billing training if you require assistance in that area. "The Knowledge Base presumes a bookkeeping or accounting background" - Well, yes.. a biller for a medical practice should have a bookkeeping background.

AWESOME!

Apr 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I chose to leave a practice which had secretarial help to one where I was responsible for all the admin work. I had a lot to learn and TherapyNotes made it so much easier. My patients have 24-7 access to the scheduling portal to make their own appointment requests and they LOVE it. The program sends appointment reminders as well as letting me select patients with upcoming birthdays, etc.. The tech support for the billing/accounting issues is amazing. I am a clinician, not an accountant, so my comprehension of those issues can be shaky. Knowing i can call TherapyNotes tech support anytime with any question eases my mind tremendously. I have called them numerous times and have always been very pleased with their knowledge, patience, and ease of communication (not having to struggle to decipher their cultural dialect).

Therapy Notes....so far so good!

Mar 28, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Simplicity and setup. Tech support is easy to get in touch with

Cons: as yet there is nothing to dislike. Everything seems to be working fine

Recommendations to other buyers: look at everything you put in and make sure you have everything in the correct places like your provider numbers.

Simple, Keeps me on Task, and the Client Portal Scheduling is Awesome

Mar 22, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I really enjoy the to-do-list function. It saves me a lot of time.

Cons: I wish it was more mobile friendly. You can schedule and use it from your phone, but it still has a few kinks to workout. I wish viewing your schedule was easier from your phone specifically.

Recommendations to other buyers: Switching from one EHR to the next was easy with Therapy Notes. Representatives were quick to respond and had me up and running quickly.

For a new private practice therapist made this so easy

Mar 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I just started my private practice and this software has made that transition so easy! The input of client information was quick and easy, the billing information was also very user friendly.

Also the customer service is great; doesn't matter if you are calling in or sending an email all technical information is explained with ease.

Vendor Response

by TherapyNotes on March 22, 2016

Thank you Andrea!

Best "office manager" ever

Mar 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I really like the intuitiveness of this program. You can tell that the developers really understand the world of psychology and the needs of pyschologists and therapists.
Pros -- customer service is fast and responsive
-- the server is in a hippa secure site, which means all I have to protect is my password to login and ensure my wifi/internet is secure.
-- billing is a breeze
Cons -- if your internet is down, you are out of luck, so good internet access is a must

Vendor Response

by TherapyNotes on March 22, 2016

Thanks for the wonderful review! Regarding Internet, simply have a smartphone handy to get on the Internet in case you have an outage. If you use the hotspot feature you can even connect your other devices. TherapyNotes works great even over an LTE connection.

EMr Finally

Mar 21, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Eliminated the apprehension of converting from paper to electronic records for my office.

Horrible EHR

Mar 16, 2016
1/5
Overall
1.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: Somewhat pleasing design, which is quickly overshadowed by slow performance and feature failures.

Cons: Broken features (since 2012 that I have written to them about and they never fixed), invasive software that will LOCK USERS OUT if your system doesn't meet their requirements, constant and confusing changes that slows down entire reception staff while they attempt to learn new features and changes, expensive and cost ineffective pricing, lousy support, tons of downtime.

Recommendations to other buyers: Stop whatever you're doing and look for a different product.

One of the most essential components of my private practice

Mar 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: No complaints...VERY user friendly!! Has been so helpful to efficient, effective operation of our practice, A Wise Solution, LLC. A True Blessing!!

TherapyNotes review

Feb 24, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pro: easy to use. User friendly interface. Treatment plans and notes work wonderfully together and are really easy to use.
Con: I had to pre-enroll with Excellus BC/BS and Value Options. Waiting almost a month at this point and it can take up to 6 weeks. This wait time is very frustrating and it would be nice if there was a simpler process.

Vendor Response

by TherapyNotes on February 25, 2016

Your suggestion for a simpler enrollment process should be sent to Excellus. We only facilitate the enrollment process. We can not make the insurance company prices it any faster.

Awesome

Feb 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am so happy with TherapyNotes. It includes everything I need. I have complete control over everything. Customer Service is very helpful and goes the extra mile when needed.

Very pleased with our experience so far!

Feb 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Hi, I have a small practice, I have tried three other programs throughout the last several years, this one is bar far the most user friendly and efficient program. The pros are in the built in reminders for compliance, the text reminders for our clients and the ease of documentation. The only limitations I have found are in working with the statement break down (but hat could be just because we are still new with the software), and I wish I could modify the intake form just a tad. But overall I am very happy and impressed at the ease of the program.

Vendor Response

by TherapyNotes on February 16, 2016

Thanks for the great review! Please send us suggestions regarding the intake note to our support team at support@therapynotes.com! We are planning some upgrades to that note template now, so it's great timing to get in your feedback.

Easy to use and thorough.

Jan 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very user-friendly. Great Progress Note and Intake Report formats! Keeps me up-to-date on client charting.

Great tool

Jan 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The system works flawlessly. The billing works out for me very well. I would like them to offer online intake forms.

Excellent

Jan 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using TherapyNotes for about three months and I find it to be a most excellent program for running my small practice. I highly recommend it for both small and large practices, it really keeps me on track and makes sure my charting and billing are all up to date.

Easy to Learn and Great Customer Service

Jan 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I began using TherapyNotes.com two months ago. The user interface is so intuitive that I didn't need any help to get my practice online. Yes, I had to enter all the client information, and that has taken some time, but I expected that. I have had to make one call to customer service. I called after hours, and got a call back first thing the next morning with a clear and quick answer! I confidently recommend TherapyNotes.com.

TherapyNotes has made it easy to bill and collect from insurance companies.

Jan 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Billing and collecting from insurance companies has become seamless for my small private practice. Using the option to have progress notes complete before billing insurance companies insures that documentation is up-to-date. Checks come like clockwork with few rejections.

TherapyNotes is Great!

Dec 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The pros: customer service, EMR, claims service.

Con: I wish they would develop a complete billing service that would manage the ERAs, billing, statements, and end of year report! Then it would be the PERFECT online service for mental health professionals.

Vendor Response

by TherapyNotes on December 23, 2015

Thank you for the 5-star review. To clarify, we do support ERAs, which allows you to receive and review them in TherapyNotes, and mark them as processed so you can keep track. We are working on a system to automatically post these as payments into TherapyNotes. (coming soon!) We do have statements and superbills so it's not clear what you're looking for. Also, I'm not sure what type of end-of-year report you have in mind. Please send your suggestion to support@therapynotes.com!! Thanks!