# Page 13 | draw.io Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 13 - Is draw.io the right Diagram solution for you? Explore 771 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/166985/draw-io/reviews

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draw.io

4.6 (771)

[View alternatives](https://www.capterra.com/p/166985/draw-io/alternatives/)

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Last updated March 13th, 2026

# Page 13 - Reviews of draw.io

## Showing most helpful reviews

Showing 301-325 of 771 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Mechanical Engineer  
Aviation & Aerospace  
Used the software for: Less than 6 months

### "Very useful diagram software at a great price (FREE) "

February 28, 2021

5.0

Convenient, free, and full of flexible features that make creating diagrams a snap!

Pros

Plenty of useful features that make creating diagrams a snap! Each option has a lot of customizability, so you can really bend this software to create any kind of chart you need. Plus, the backward compatibility and integration with existing platforms (g suites, git etc) is very convenient. We use this for all of our system diagrams and charts. The desktop version is the best way to go, IMO, but the web version is convenient for on the go.

Cons

There isn't too much to complain about! I wish it were a little easier to edit grouped items. The UI can be a little dense in some areas.

Review Source

VR

Verified Reviewer  
Quality Engineer  
Information Technology and Services  
Used the software for: 1-2 years

### "Quick and Easy way to create your UML diagrams !"

October 22, 2018

5.0

Best application to draw your diagrams !

Pros

What I like most about the tool is it has a small learning curve and is user-friendly. This is completely free and has all the functionality to complete my UML diagrams. It also made me a lot easy to share the diagrams since it has the option to save it on google drive. There is also options to change colors and customize the diagrams which also made me prefer draw.io over other tools.

Cons

I have not come across any big thing to dislike the application other than a lagging while importing and exporting diagrams. But that might have been an issue with browser or my internet connection. Anyway this is the most simplest and easiset to use for diagrams.

Review Source

Piotr G.  
Software Developer  
Internet  
Used the software for: 2+ years

### "UML is easy"

September 18, 2018

5.0

We use this software for creating mockups, uml diagrams, algorithms and many, many other.

Pros

Easy creating of UML diagrams for our applications and projects.

Cons

Also allow to create mockups for websites and apps.

Review Source

Basilio P.  
Client Technical Support Sr. Specialist  
Computer & Network Security  
Used the software for: 6-12 months

### "Draw.io"

March 12, 2019

5.0

In overall this is the best app, simple, easy, versatile, in general, great.

Pros

I really like this app, it's the best app to make Organization charts, works great, I used the online version and I just can say that I never used an app too simple like this. It's very usefull, easy to use and with various formats to export your work, in overall, excellent.

Cons

The only one thing that sometimes don't work is the "Publish" feature, I don't why, but the links don't work properly, maybe the problem is the links length.

Review Source

Meenakshi R.  
Associate Web Developer  
Information Technology and Services  
Used the software for: 1-2 years

### "Best for creating Workflow diagrams for UI process or for Development process"

July 21, 2019

4.0

Pros

Draw.io interface is very user-friendly, and features are well-ordered which makes our works easy. I can easily create flow diagram within minutes to make my manager understand the flow of the product.

Cons

According to functionality i feel there should be some more features like developer oriented shapes or icons and option to import pics.

Review Source

JAM

Jorge Andres M.  
Jefe de documentación  
Pharmaceuticals  
Used the software for: 1-2 years

### "Gestión de organización de flujos y procesos"

May 5, 2023

5.0

Es muy buen software, el cual es de fácil manejo, su uso implementa herramientas que generan confianza

Pros

Su fácil manejo, comprensión de sus módulos y su gestión de tareas

Cons

Su conectividad en trabajo en linea

Review Source

VR

Verified Reviewer  
IT/SharePoint Specialist  
Hospital & Health Care  
Used the software for: 2+ years

### "Amazing Diagram Tool!"

March 19, 2019

5.0

Pros

I love the simplicity and ease of use of Draw.io. For being a free software, draw.io is feature-packed and can handle diagramming nearly anything from business graphics to floor plans to network maps. There are so many included "icon" packs, even ones for Google, iOS, Microsoft, and Cisco.

Cons

I really don't dislike anything about draw.io. I think it's a fantastic tool. If I had to find 1 gripe, it would be that sometimes when trying to start a new graphic while working on an existing one, it will close the first one opened.

Review Source

VR

Verified Reviewer  
Especialista Senior  
  
Used the software for: 6-12 months

### "Its an online tool very complete to design a variety of UML diagrams, workflows, BPMN, among others "

August 1, 2018

4.0

Pros

It is a tool with an easy to use interface, it's free and online. It has a large amount of icons to be used in the existing diagrams, it can be linked with Google Drive to store the work and it allows to export in various formtas such as jpg, pdf, xml, gif, among others.

Cons

Draw.io has few cons, one might be that there are no templates, which makes every work to start from scratch, it requires internet Access every time you're going to work with it and the interface it's very simple.

Review Source

Ricardo José O.  
Social Media Strategist  
Marketing and Advertising  
Used the software for: I used a free trial

### "Simple pero potente"

May 5, 2023

4.0

Me ha sido muy útil en mi trabajo para hacer diagramación, bosquejos y wireframes de manera muy rápida y práctica, lo que me ha favorecido en temas de eficiencia.

Pros

Fácil de usar, muy intuitivo, una gran cantidad de recursos para diagramar, hacer wireframes, diagramas de flujo y esbozar ideas de manera rápida.

Cons

La interfaz me parece muy anticuada y poco estética. Hace que la experiencia de trabajo sea un poco tediosa.

Review Source

DG

Deepak G.  
Technical Assistant  
Computer Software  
Used the software for: 1-2 years

### "Best Platform for Creating and Editing User and Block Diagrams"

January 30, 2020

4.0

The overall experience of using draw.io is awesome. We used it every week to create different kinds of diagrams that are used in our project documentation. All of our team members used this software only.

Pros

Draw.io is the best platform to create User, class, and block diagrams. The most important feature of the draw.io is that it provides different kinds of icons that we can use in the diagrams like customer, software, database, and cloud icons. These icons help to quickly understand the diagram for the layman user as well.

Cons

There is nothing to unlike this software, but it would be great they provide the icons for the latest software as well. As we know, every day, new software is coming, so it would be great, they will update their icon list as well.

Review Source

VR

Verified Reviewer  
Systems Engineer  
Computer Software  
Used the software for: 1-2 years

### "Free MS Visio"

February 19, 2019

5.0

I use it to prepare all design scratches of automations.

Pros

It provides all functionality of MS Visio - for free. It provides quite extended base of shapes and formants.

Cons

Arrow lines are not linked to fields, any design change require moving each line manually. Export to any other format different than .xml makes a disaster from workflow.

Review Source

VR

Verified Reviewer  
Senior Project Manager  
Internet  
Used the software for: 6-12 months

### "Pretty Good Diagramming Tool"

March 20, 2019

5.0

Our company was using gliffy, but for some reason decided to switch to some other online diagramming tool. I was comparing different tools, e.g. draw.io, lucidchart, visio online and draw.io won the competition. It had lots of benefits (see the list above) while its price was lower than the competitors'. So we went with draw.io, and didn't regret it. It works fine both as a standalone SaaS and as a confluence plugin, it has lots of built-in templates, very easy to use. Highly recommend it.

Pros

\* Can open and save to Google Drive, GitHub, Trello, Dropbox, OneDrive. \* Can work as a Confluence plugin. \* It feels as a native add-on, no additional logins required \* The interface and tools are intuitive; easy to create diagrams using built-in templates \* It has a mass conversion tool from Gliffy. \* GitHub Support

Cons

\* No SAML/SSO \* Sometimes conversion tool doesn't work correctly (they offer to fix that manually through support though)

Review Source

Shivani S.  
R and D analyst  
Warehousing  
Used the software for: 1-2 years

### "Highly Satisfied - Easy to design and Easy to save"

March 28, 2019

5.0

We use to have draw.io earlier but it was not having support of collaborative designing, so we switched to lucidchart.

Pros

\- Online web app makes it more accessible - Designing Process is quite easy to understand - Save JSON/XML file to the system so as to continue where you left off

Cons

\- GUI, UI/UX is not user friendly - Need more smooth experience

Review Source

Deepak S.  
Sr. Lead Performance and Automation QA  
  
Used the software for: 6-12 months

### "Single point of contact for draw diagram various types of diagrams "

May 9, 2018

4.0

This tool is very helpful to create flow diagram of my Product and these diagram can easily understand by non technical peoples.

Pros

Ease to use and various types of diagram Export supported by the tool. I am specially fan of BPMN diagram module. As an when required diagram can created by using the notation of different type of Models. Like mix diagream using UML and BPMN.

Cons

Issue is in scaling the length of Lanes in BPMN diagram. It multiple lanes are there in diagram. Formatting become tedious.

Review Source

VR

Verified Reviewer  
Incoming Global Navigator Participant  
Education Management  
Used the software for: 6-12 months

### "Can Be Very Helpful!"

September 11, 2019

4.0

I'm proud of the work I have been able to produce through Draw.io because it is a little different to use at first.

Pros

Draw.io is a great tool that I like to utilize sometimes for certain types of creative projects. One thing that I definitely like about it is how nicely it is integrated into Google Drive at the moment.

Cons

What I really dislike about Draw.io is that there are many times when it can be hard to move around a line or an arrow due to glitches. I think that this needs to be updated.

Review Source

SA

Samuele A.  
Studente  
Investment Banking  
Used the software for: 6-12 months

### "Diagrams "

February 19, 2023

4.0

Complessivamente la mia esperienza finora è stata ottima e continuerò ad utilizzarlo

Pros

In generale il software è molto utile e funzionale nella creazione e modellazione di diagrammi

Cons

L’unico problema è le numerose funzioni che presenta è la difficoltà nel conoscerle appieno. Si dovrebbe quindi pensare a facilitare l’interfaccia con l’utente

Review Source

VR

Verified Reviewer  
Analista comercial Banca Pyme  
Banking  
Used the software for: 1-2 years

### "Draw.io - Simple Diagram creation"

April 28, 2019

4.0

Pros

What I like most about this tool is that it is integrated whit multiple cloud storage, it is free, it also has a Desktop version, it has many output formats (PNG, GIF, JPEG, PDF,Etc), the interface is quite attractive. It is easy to use and has a lot of potential.

Cons

The web tool is a slow, may take some time to load, I think this could be improved.

Review Source

VR

Verified Reviewer  
Solutions Architect  
Financial Services  
Used the software for: 6-12 months

### "Makes drawing AWS architectures a breeze"

April 20, 2021

4.0

draw.io is helping us put together software architecture diagrams a lot more quickly than we used to be able to. There is now a desire to draw up architecture diagrams to communicate ideas and this helps realize business value from ideas faster.

Pros

This has become my go-to for being able to draw AWS architectures. It has the right stencils for a variety of use cases and you can get as creative as you'd like.

Cons

Perhaps a few more ways to customize the shapes and the ease of working with overlapping shapes would be welcome.

Review Source

DL

Don L.  
Teacher  
E-Learning  
Used the software for: 2+ years

### "draw.io"

December 3, 2019

5.0

This is a great resource for creating simple flow chats and concept maps. That is what I use it for. There is so many more features that I will probably never use but other people will find useful.

Pros

This software allows you to create concept maps or flow charts within your web browser. It is drag and drop and couldn't be much easier to use. You can save it to your device or directly to Google Drive.

Cons

There might actually to be too many features. The software is easy to use but there are so many features it is easy to overlook what it available. Also, it requires access to your Google Drive in order to save there.

Review Source

VR

Verified Reviewer  
Associate Consultant  
Information Technology and Services  
Used the software for: 1-2 years

### "Best tool for all kinds of diagrams/flowcharts."

September 30, 2019

4.0

Using this tool has saved a lot of time for me and my team. We don't have to spend hours preparing diagrams/charts in Word.

Pros

It's intuitive to use. You can export diagrams as SVG files. Very long list of features and customization options.

Cons

Arrows turn into weird direction when you try to connect different elements. This is the biggest and only flaw I experienced on this site.

Review Source

Jhon Jairo V.  
Student Researcher  
  
Used the software for: 1-2 years

### "Excellent tool for the creation of flow chart"

May 19, 2018

5.0

Pros

Excellent free software with easy learning for the creation of flow chart and graphics of all kinds, has export of projects and synchronization for the storage of this

Cons

Problems with the edition of the saved projects, is limited in space to the drawing space, it needs a training for the solution of these

Review Source

VR

Verified Reviewer  
Communications Specialist and Technical Writer  
Writing and Editing  
Used the software for: 6-12 months

### "Helpful Tool for Making Charts, Diagrams, Etc. "

January 23, 2019

5.0

I am involved with making technical documentation, and I need to have visual representations of processes or structures. This tool is so helpful with that.

Pros

This tool is super flexible. It doesn't try to dictate what you can and can't do with your diagram or whatever. Also, it's great how it saves so easily to a Google doc.

Cons

It definitely takes a minute to figure out how to best use it. I probably just played with it for a couple hours before I felt comfortable actually making the diagrams I needed to put in front of a client.

Review Source

FT

Fabio T.  
HeadOps  
Marketing and Advertising  
Used the software for: 2+ years

### "The best on the market"

January 13, 2023

5.0

Pros

It is the most intuitive and easy-to-use flowchart system among many others available on the market.

Cons

I have problems sharing the file via email. Other users often have access difficulties.

Review Source

Zack H.  
Senior Software Engineer  
Insurance  
Used the software for: 6-12 months

### "Draw.io is great for the value"

May 6, 2019

5.0

Overall, it is a great value and does the job well.

Pros

Draw.io is very powerful for the price. It has many different icon packs and let's you create a magnitude of different charts/flows.

Cons

It doesn't have all the Amazon AWS icons and the interface could use a little work.

Alternatives considered

[Lucidchart](https://www.capterra.com/p/146136/Lucidchart/)

Reason for choosing draw.io

Price.

Review Source

VC

Valeria C.  
Business Analyst  
Information Technology and Services  
Used the software for: 2+ years

### "Ottima Applicazione "

January 9, 2023

5.0

Pros

Immediatezza nell'utilizzo e versatilità.

Cons

Nulla in particolare. Ritengo che l'app sia semplice e immediata

Review Source

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