# IntelliPay Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is IntelliPay the right Payment Processing solution for you? Explore 31 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166994/Convenient-Payments/reviews --- IntelliPay 4.6 (31) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of IntelliPay Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews JV Jenna V Admin Assistant Health, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “We haven't have any issues with IntelliPay and if we ever need assistance the customer service team is great and always gets it resolved“ November 29, 2021 MC Marie C ClerkUtilities, 11 - 50 employeesUsed the software for: Less than 6 months. “Sometimes navagating the site is difficult to find a payment.“ December 2, 2021 KL Kari L City ClerkNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “I do like that it is user friendly and I do get notified in e-mails when there is a payment.“ November 24, 2021 KL Kari L City ClerkNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “There is a since of more customer service that is being offered with Intelli pay and I know that they love it!“ November 24, 2021 VM Vicki M Executive SecretaryNon-Profit Organization Management, 201 - 500 employeesUsed the software for: More than 2 years. “I like that the customer service is always friendly and on point when there's been an issue.“ December 3, 2021 ## Showing most helpful reviews Showing 1-25 of 31 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Implementation Project Specialist Computer Software Used the software for: 1-2 years ### "We use CPTeller to help process payments for our online portal" March 12, 2018 4.0 We gained the ability to allow our clients to take payments from their end user without having to become a bank/credit entity ourselves Pros I like the customer support. Our agent is easy to work with, quick to respond, and very kind. Also I like the ability to run reports to reconcile as well as allow the end user the ability to keep an eye on their payments and day to day processing. It is also able to integrate into other software which is extremely useful in our case. Cons The only negative that I have is the lengthy application that clients have to fill out. It is understandable since it is basically a credit application but with our end users/clients it is a little difficult and most of the application is not applicable to heir business. Review Source JP Jason P. Controller Medical Practice Used the software for: 1-2 years ### "Product works well" December 2, 2021 5.0 Overall, the switch was smooth, implementation was smooth, and it's easy to use. Pros The ability to set up recurring payments. The way your product allows you to say $50 payments to a balance of $725 was necessary for me even though we rarely need it. Cons I can't say I have run into any issues I would say I dislike. Would be neat if it was easy to print the same receipt you print after processing a payment online afterwards, reprinting them later look different and my OCD made me write this. Switched from [TSYS Merchant Solutions](https://www.capterra.com/p/171166/TSYS-Mobile/) The previous did not have a way to set up recurring transactions to a balance limit. Review Source Response from IntelliPay December 7, 2021 Thanks for the five-star review. We want to help with the same receipt printing. Please reach out to Phillip Buck at 855-872-6632 x 111. He would be happy to assist. MR Michele R. OUA / Treasurer Utilities Used the software for: 1-2 years ### "Credit Card Processing " November 24, 2021 3.0 Pros It helps me balance the bank statements at the end of the month. Cons Still trying to figure out why some charges are not showing on your reports, yet showing processed by the bank or vice versa. Review Source Response from IntelliPay December 3, 2021 Thank you for your feedback. We will reach out to you for more information and help resolve your reconciling challenges. You can also call Phillip Buck at 855-872-6632 x111. FS Flora S. City Clerk Government Administration Used the software for: 1-2 years ### "A great software" November 23, 2021 5.0 This software has made it easy for our organization to utilize credit card payments, automatic drafts, and online payments. It has increased the ways that our customers have to be able to pay their bills. Pros This software is user friendly in all aspects. Users can go online and make their payments and we receive immediate notification. When customers come in, it is very simple to take their payment information and receive clear results as to whether or not payment had been accepted. Reports are easy to generate, clear, and concise. Cons What I like least about the software is that the address fields must be filled in. This may not seem like such a big deal, but that information is not always available. Review Source Response from IntelliPay December 1, 2021 Thank you for your great review. We are glad you find IntelliPay user-friendly and easy to use. You can turn on and off address fields. They are recommended for online transactions when the customer is not present. Please reach out to customer support for additional assistance MM Melissa M. Utility Billing Utilities Used the software for: 1-2 years ### "Intellipay - GCPWSD6 " November 28, 2021 5.0 More customers are paying their water bills online and on time which makes my job a whole lot easier. Pros Ease of use for both customers and myself. Ease of installation. Cons I have not found anything that I dislike about intellipay. Review Source Response from IntelliPay December 1, 2021 Thanks for the review. We like hearing about our customer's experiences with our software. If you have any suggestions for future enhancements, please share. We are always looking for ways to serve our customers better. KL Kari L. City Clerk Non-Profit Organization Management Used the software for: 1-2 years ### "Town of Vici Review" November 24, 2021 4.0 There is a since of more customer service that is being offered with Intelli pay and I know that they love it! Pros I do like that it is user friendly and I do get notified in e-mails when there is a payment. Cons I think a lot of our customers have a hard time trying to set up a repeat payment. That is the only thing I have heard. On my end I wish it wasn't so expensive to integrate payments to my billing with out having to manually put them in.. Review Source Response from IntelliPay December 1, 2021 Thank you for your review. We have left a message for you to contact us to discuss your review. BC Brandy C. Office Manager Medical Practice Used the software for: 1-2 years ### "Easiest payemnt processing we hve ever used" December 6, 2021 5.0 We love having an online payment portal for patients to access at anytime via our website to make payments. Pros Our office loves the ability to take a payment from any computer via the intellipay website. It speeds up our checkout process. Cons No concerns, everything we need is already included. Reason for choosing IntelliPay Ease of having multiple users, not needing software on a specific terminal. Online payment capabilities for patients. The ability to set up recurring payment plans securely. Review Source Response from IntelliPay December 7, 2021 Thank you for your five-star review and feedback. We are happy to hear IntelliPay is easy to use for recurring payments and gives you and your patients the payment convenience you both appreciate. IJ Inga J. VP Retail Used the software for: 1-2 years ### "Easiest & Best Payment Processing" November 23, 2021 5.0 You guys are just the best! Keep up the good work. Pros I wish I would have made this switch years ago. It would have saved me a lot of money. They are super easy to work with should any questions arise. Best bargain for the price as well. I loved how they set up a button on my website for people to purchase right there! The customer gets a receipt with our name on it, and my office gets a receipt it has been paid. Cons Only complaint I have is reconciling at the end of each month. Since I use ACH/echeck and CC as payment options, it takes time to match up all the chgs. But, all in all, I believe that happens with all the cos. Reason for choosing IntelliPay The rep was a very likeable man - \[SENSITIVE CONTENT\] Review Source Response from IntelliPay December 1, 2021 Thank you for your excellent review and feedback. As for the ACH/CC reconciliation, it is due to the different timing between the deposits of CC and ACH payments.. JJ Jennifer J. BUSINESS OFFICE DIRECTOR Hospital & Health Care Used the software for: 2+ years ### "Office mgr review" November 30, 2021 5.0 We have never had any bad experiences. Pros The software is very user friendly and the reports are easy to follow. Cons I think the software is good but I don't like the tracking as well with the banks. Reason for choosing IntelliPay It was decided before I became office manager. Review Source JP Jennifer P. Bookkeeper Government Administration Used the software for: 2+ years ### "Great service" November 29, 2021 4.0 Customer service is excellemt. Pros We love the option and the ability to take credit cards for payment. Cons In person I wish the customers personal information would come over from the tax bill itself. Review Source Response from IntelliPay December 1, 2021 Thanks for sharing your feedback. A solution is possible provided your software company is willing to integrate with us. Your account manager will be reaching out to you shortly. VM Vicki M. Executive Secretary Non-Profit Organization Management Used the software for: 2+ years ### "Over All a Like" December 3, 2021 4.0 I like that the customer service is always friendly and on point when there's been an issue. Pros Has been very useful for our recurring payments, the automated features make it nice and easy. Cons Some of the printing options aren't exactly accommodating on some of the reports. Review Source Response from IntelliPay December 7, 2021 Thank you for the review and feedback. Please reach out to Philip Buck at 855-872-6632 x 111 to discuss your report printing needs. CO Craig O. Manager Automotive Used the software for: 2+ years ### "Ease of use , prompt processing" November 28, 2021 5.0 I have been using for 6 + years. No Complaints . Great customer service, and they help mr stay compliant. Pros We like that we can use the system manually , or swipe . Batch reports for transactions. Low cost. Cons The only thing i would reccomend is an App that could be installed on mobile phone. Reason for choosing IntelliPay Cost. Review Source Response from IntelliPay December 3, 2021 We appreciate your great review; thank you. Please reach out to Phillip Buck at 855-872-6632 x111 about the mobile app.. JV Jenna V. Admin Assistant Health, Wellness and Fitness Used the software for: 2+ years ### "Great software" November 29, 2021 5.0 We haven't have any issues with IntelliPay and if we ever need assistance the customer service team is great and always gets it resolved Pros IntelliPay is very user friendly and the customer service team is great Cons I don't have any cons it is very user friendly and does exactly what we need Review Source Response from IntelliPay December 3, 2021 Thank you for the great review and five-star rating. We appreciate working with you. Thanks for your support. SG Sandy G. City Clerk Utilities Used the software for: 2+ years ### "payments made easy" December 6, 2021 5.0 Pros easy to understand and has reports that can keep us balanced Cons signing on too often. Also, payments are easily missed at times when printing reports and the payments were made after cut off. Reason for choosing IntelliPay I wasn't here when chosen. Review Source Response from IntelliPay December 7, 2021 Thank you for your five-star review. We appreciate your feedback. Would you please reach out to IntelliPay support at 855-872-6632 for help with reporting? MH Mary H. Auditor Government Administration Used the software for: 1-2 years ### "Meets our needs" November 30, 2021 4.0 Wasn't sure about taking on online payments, but IntelliPay made it relatively easy. Takes times to reconcile those payments with my bank statement since deposits don't correlate in the same time frame as their reports, but that's not the fault of IntelliPay. Pros The produce is easy for our city residents to use. Cons Wish I could run reports with both CC and ACH payments in one document. Reason for choosing IntelliPay Ease of use. Recommended by the ND League of Cities. Review Source Response from IntelliPay December 1, 2021 Thank you for your feedback. We appreciate hearing from our customers. We will reach out to see how we can help with your reconciliations. LB Lora B. Office Manager Construction Used the software for: 2+ years ### "Kansas Fencing Inc. " November 29, 2021 5.0 We have little to no issues using intellipay. Pros Easy to manage for the most part. If we have questions its easy to contact admin to get help. Cons I do not like how we can not change the date of an autopayment. We have to delete the entire reocurring payment then add it to the date we need it to be. I do not like how some payments show up under certain customers. Makes it hard to see them all at once when they are individually in there. Review Source Response from IntelliPay December 3, 2021 Thank you for the review and for sharing your feedback! We appreciate knowing how we can do better. If you could reach out to Phillip Buck at 855-872-6632 x111, he can help with the date and payments challenges. AN Anthony N. Plumber Construction Used the software for: 2+ years ### "My Review" November 23, 2021 5.0 Pros Allows for easy online transactions for our members. Gives a daily Cons Integration into our system was easy and efficient. The way we use IntelliPay, there is nothing I would recommend changing. Review Source Response from IntelliPay November 29, 2021 Anthony, thank you for your great review. We are glad to hear the integration was easy and have made online payments easier for your customers. KY Kati Y. Dentist Owner Medical Practice Used the software for: 1-2 years ### "Easy and con efficient for business " December 6, 2021 5.0 Pros Easy to use. The customer is responsible for the cost of credit card processing fees. Cons That you have to enter too much information to process a payment Review Source Response from IntelliPay February 17, 2022 Kati, Thank you for your 5-star review. We love to hear how IntelliPay is working for you. We will have someone from our team reach out soon to learn more about your concern over entering too much information to process a payment. KS Keith S. Owner Automotive Used the software for: 1-2 years ### "Good product" December 3, 2021 5.0 Pros Easy to use , works as it should, Wasnt going to fill out revieve but they were very persistant in asking. Cons I wasnt expecting anymore or less. Does what we need it to do. Review Source Response from IntelliPay December 7, 2021 Thank you for the five-star review. We are happy to hear IntelliPay is a great solution for you. AC Allissa C. Clerk/ Treasurer Government Administration Used the software for: 2+ years ### "User Friendly" December 2, 2021 4.0 More convenient options for payment. Pros Product integrates well with our website and is easy to use. Cons I would like to see an account set up option for customers so they could create an online account. It would also be nice to see service fees go down because that seems to be our number one complaint from customers. Review Source Response from IntelliPay December 7, 2021 Thank you for the review. Please reach out to your account manager to discuss our online customer portal and service fees. TF Tracy F. Treasurer Government Administration Used the software for: 2+ years ### "Great product, easy to use, great people to work with" November 30, 2021 5.0 Intellipay has increased our options we give the customers. They are also great to work with. Pros It provides the customers payment options Cons I don't feel there are any flaws. We have discovered an occasional glitch in the processing but it has always been addressed swiftly and efficiently by the support staff. Review Source Response from IntelliPay December 1, 2021 Thank you for your five star review. GC Ginger C. Director Government Administration Used the software for: 1-2 years ### "It provides our tenants several options for paying their rent, without having to come to our office." November 29, 2021 5.0 We are very glad that we had Intellipay in place before the COVID pandemic, it helped reduce personal interaction between our staff and our tenants, Pros It was as easy as adding the Intellipay link to our website! Cons The only difficulty we have is doing our bank reconciliations. Payments made on different days will be lumped together and deposited to our account. Review Source Response from IntelliPay December 1, 2021 We are sorry to hear you are having trouble with your bank reconciliations. We appreciate hearing from our customers. We will reach out to see how we can help with your reconciliations. TH Theresa H. Salon suites owner Real Estate Used the software for: 6-12 months ### "Money delivery" November 29, 2021 4.0 A bit challenging Pros It’s automatic, I need a system that collects the money from the tenants Cons Not as user-friendly as i would like, also doesn’t share charge back information Review Source Response from IntelliPay December 3, 2021 Thank you for your review and feedback. We are sorry to hear you are experiencing some challenges. If you could reach out to Phillip Buck at 855-872-6632 x 111, he can help. HL Heather L. Owner Construction Used the software for: 6-12 months ### "Horrible Set up, but good Product" November 29, 2021 5.0 Intellipay set up was HORRIBLE it took 3 months to get set up. No one would answer questions, sales person kept turning over as employees. Had to get a MGR to finish setting up our accounts. It was horrible! Pros Works well, helps avoid major cost with Credit Cards. Has Auto Reoccurring Billing . Cons It takes FOREVER to get the ACH Money 6+ business days. Reason for choosing IntelliPay Was a decent rate and the sales person was nice. But once he handed it over, it was all down hill from there on the set up. Review Source Response from IntelliPay December 3, 2021 Thank you for your review and honest feedback. We are sorry to hear you had a bad experience with set-up. Please reach out to Phillip Buck at 855-872-6632 x 111; he can help. MW Matt W. Owner Construction Used the software for: 6-12 months ### "Review" December 3, 2021 3.0 I don’t love it to be honest. Maybe I just don’t understand it very well, but how do I get more info on it? Venmo and quickbooks are much easier to use. I also don’t know how to integrate IntelliPay to quickbooks. Pros It works. It’s just not the easiest to use. Cons The monthly expense is unnecessary and I don’t know how to learn more about the software Alternatives considered [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing IntelliPay Inside contact Review Source Response from IntelliPay December 7, 2021 Thank you for your review and honest feedback. Could you please out to Phillip Buck at 855-872-6632 x 110? He would be happy to help.. Similar Products Featured ## Related categories [Payment Processing](https://www.capterra.com/payment-processing-software/)[Recurring Billing](https://www.capterra.com/recurring-billing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.