--- title: "Text Request Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Text Request Software - reviews, pricing plans, popular comparisons to other Conversational Marketing Platform products and more." source_url: "https://www.capterra.com/p/167015/Text-Request/" page_type: "product" language: "en" publication_date: "2026-09-28" --- # Text Request Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 28, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Text Request ## What is Text Request? Text Request is a business texting software that upgrades your business phone number to send and receive texts without losing voice capabilities. Our texting-first software empowers growing franchises and small businesses to scale through mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and more. We also include a mobile app, Chrome extension, and desktop version, so your team can text the way they want. Get 5-star customer service, user-friendly interface, SMS API, and a simple 10DLC registration process that provides white-glove support no matter your plan. No chatbots. Only real human experts here to help you scale. Our founder saw businesses struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building the best business texting software for a texting-first and human-first experience. ## What is Text Request used for? [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 1,193 user reviews Reviews sentiment Positive 93% Neutral 5% Negative 2% Pros & cons Streamlined patient engagement Effortless migration from ZipWhip Inconsistent and disruptive notifications Frequent lag and slow loading Starting price $47.99 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Live Chat / 2026 - SMS Marketing / 2026 - Customer Engagement / 2025 - Review Management / 2025 Our "Best of" badge program showcases products with the highest ratings... - Customer Communications Management / 2026 - Customer Engagement / 2026 Our "Best of" badge program showcases products with the highest ratings... Do you work for Text Request?[Manage this product listing](https://www.g2.com/products/text-request/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Text Request 4.6 (1,193) VS. [4.2 (1,006)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $47.99 Flat Rate, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (1,193) Ease Of Use 4.0 (16,476) Value For Money 4.6 (900) Value For Money 4.2 (11,526) Customer Service 4.7 (940) Customer Service 4.0 (10,739) ## Text Request alternatives [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,476)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180345/WhatsApp/) [Viber](https://www.capterra.com/p/180348/Viber/) [4.4 (4,064)](https://www.capterra.com/p/180348/Viber/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180348/Viber/) [Telegram](https://www.capterra.com/p/180347/Telegram/) [4.7 (6,439)](https://www.capterra.com/p/180347/Telegram/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180347/Telegram/) [View all alternatives](https://www.capterra.com/p/167015/Text-Request/alternatives/) ## FAQs about Text Request Overview ### What problems does Text Request solve? Text Request solves phone tag, missed appointment reminders, and fragmented client conversations by giving teams a shared SMS inbox for personalized texts, scheduled messages, templates, and follow-up tracking. Medical offices, staffing teams, customer service departments, and multi-location businesses benefit from faster responses, fewer no-shows, and clear shared ownership of incoming requests. Answer based on 502 reviews Overview ### Which roles and teams benefit most from Text Request? Text Request is most used by business owners, executives, and operations managers who oversee customer communication and team responsiveness. Recruiting teams use it to coordinate candidate outreach, while office administrators, patient services staff, and physical therapy clinics manage appointments and follow-ups. Sales, customer service, and legal teams handle inquiries, client updates, and document-related conversations. Answer based on 1193 reviews Overview ### What company size and industries is Text Request built for? Text Request is affordable business texting software for small businesses—79% of reviewers—with hospital and health care as its top industry at 12%. It is intended for healthcare professionals, insurance and staffing agencies, tutors, franchise brands, and other small organizations. Medical practices represent 9% and health, wellness and fitness providers 8% of reviewers. Answer based on 1193 reviews Features and Usability ### What are the key features of Text Request? Text Request includes core 2-way messaging and SMS messaging for customer conversations, with alerts and real-time notifications for incoming texts. It also provides inbox management and communication management to organize messages, customer history and transcripts/chat history to maintain records, plus mass texting for sending updates to groups. Answer based on 311 reviews Pricing ### How much does it cost and what fees or limitations are included? Text Request offers Basic at $47.99 per month, including 1,000 texts and one dashboard; a free trial is available. Starter, Corporate, and Enterprise increase included texts and dashboards, with lower per-text overage rates. Reviewers often call pricing fair, though some report costly overages, character-based message consumption, and charges for incoming texts. Answer based on 79 reviews Integrations ### Which third-party tools and platforms does Text Request integrate with? Text Request integrates with nine third-party tools, including Clio, Zapier, HubSpot CRM, Pipedrive, FranConnect, Shift4Shop, Square Point of Sale, and SugarCRM. It also offers a Google Chrome extension cited by reviewers. These connections support legal client messaging, workflow automation, CRM contact management, retail operations, and browser-based texting. Answer based on 32 reviews Getting Started and Support ### How easy is it to onboard and train a team on Text Request? Text Request is generally easy to onboard, with live online training, webinars, videos, and documentation available. Reviewers report that nontechnical staff and frontline users learn basic texting and navigation quickly, often with little training. Admins or teams migrating from another service may need more time for setup, advanced features, and configuration. Answer based on 48 reviews Getting Started and Support ### What customer support options does Text Request offer, and how do users rate the experience? Text Request offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representative assistance, and chat. Users generally describe support as friendly, responsive, and helpful, with quick resolution and useful onboarding guidance. Some users report limited after-hours contact or note that responsive staff cannot always resolve every issue. Answer based on 336 reviews Security ### How does Text Request handle data security and access control? Text Request uses office phone numbers to keep staff personal numbers private, provides intermediate steps for group texts to protect recipient privacy, and is described by reviewers as HIPAA compliant. Multifactor authentication and manager-controlled permissions are available, though some users report MFA issues, repeated logins, an account breach, and uncertainty about safely sending personal information. Answer based on 18 reviews ## Who uses Text Request? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined patient engagement 95% positive reviews out of 98 Most users report patient communication is easier, more flexible, and improves appointment reminders and responses. Veena G. Front Office Insurance Manager, 201 - 500 employees. "We have had a great experience with Text Request, The patients really like that they are able to respond to use at their convenience. " Inconsistent and disruptive notifications 66% negative reviews out of 64 Most reviewers find notifications unreliable, overly repetitive, and sometimes miss or overwhelm with alerts. Stephanie F. Owner, 2 - 10 employees. "Text Request used to alert us of incoming messages but that function stopped working." Effortless migration from ZipWhip 98% positive reviews out of 47 Most reviewers describe transition as smooth, with easy data migration and minimal disruption to workflows. Frequent lag and slow loading 80% negative reviews out of 41 Most users comment on slow app performance, frequent freezing, and the need for manual refreshing. Westin P. Clinical Research Coordinator, 1,001 - 5,000 employees. "Right now I am not loving the laggy UI when scrolling - it seems to stutter no matter what device I am on." Time-saving message templates 95% positive reviews out of 42 Most reviewers indicate templates simplify repetitive messaging, boost efficiency, and enable consistent communication. Cynthia F. Business Manager, 11 - 50 employees. "The ability to have a template, enter the phone number/name, then hit send saves us so much time to focus on other tasks!" Cumbersome search experience 72% negative reviews out of 39 Most reviewers indicate search is unintuitive, struggles with names or keywords, and is interrupted by new messages. Carla R. Director of Education, 11 - 50 employees. "The search bar does not work properly. When you click on it and try to type, you get knocked out of the search box. " ## Features AI summary Based on 3,882 Conversational Marketing Platform reviews Capterra data shows that buyers of SMS Marketing rank the following features as their top priorities: - **SMS Messaging** (**59%** of reviewers rated this feature as critical) - **Campaign Scheduling** (**55%**) - **Mass Texting** (**55%**) Text Request supports all three features that reviewers rate highest: **SMS Messaging**, **Campaign Scheduling**, and **Mass Texting**. Together, these capabilities help businesses send timely messages, plan outreach in advance, and reach large audiences efficiently, allowing teams to manage campaigns with more consistency and improve customer communication at scale. SMS Messaging 4.7 (392) 76.28% of 392 reviewers that rated this feature as important or highly important With this capability, you can quickly and easily reach clients, patients, or staff via text, including mass and group messaging. Reviewers appreciate its user-friendly interface, fast delivery, and preference for texting over calls. Many mention the helpful HubSpot integration. Campaign Scheduling 4.6 (30) 40.00% of 30 reviewers that rated this feature as important or highly important Set campaign schedules by selecting start, pause, and end dates Mass Texting 4.5 (116) 72.41% of 116 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time Contact Database 4.7 (21) 66.67% of 21 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Scheduled Messaging 4.7 (83) 53.01% of 83 reviewers that rated this feature as important or highly important Send individual or bulk text messages at predetermined times Chat/Messaging 4.6 (431) 70.53% of 431 reviewers that rated this feature as important or highly important It gives you real-time, two-way communication with clients, patients, and staff. Reviewers appreciate how easy it is to use, the ability to message from the website, and support for images. They value the convenience for time-sensitive interactions and team collaboration. Text Request 70 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: This aspect helps you respond promptly to incoming texts with desktop and mobile alerts. Some reviewers find notifications reliable and timely, but others report occasional missed or delayed alerts. Many value the real-time pings for maintaining quick communication. - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Autoresponders: Create and automatically send premade copy in response to customer messages - Batch Communications: Send messages, notifications, or documents to an entire customer base at the same time - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: It gives you real-time, two-way communication with clients, patients, and staff. Reviewers appreciate how easy it is to use, the ability to message from the website, and support for images. They value the convenience for time-sensitive interactions and team collaboration. - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: You benefit from streamlined organization of messages, group communication, and tracking of conversations. Reviewers indicate it’s easy to manage contacts, flag or mark messages, and keep everyone updated. They find scheduling, templates, and group messaging especially helpful. - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Customer History: Text Request offers a valuable way to track and review past conversations with customers. Users think this helps them follow up, confirm details, and address concerns efficiently. They like being able to document, search, and reference previous communications for better service. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Live Chat: Ability to chat online in real time - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - MMS: Sending/receiving messages with multimedia content like images, audio, or video over a cellular network - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile Coupons: Electronic coupons delivered to a mobile device that can be exchanged for a discount - Mobile Keywords: Unique word that contains letters or numbers that identifies specific campaigns - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Newsletter Management: Create and update newsletter content to increase engagement - Personalization: Adjust communications based on previous interactions or personal preferences - Polls/Voting: Enable custom polls/voting to facilitate decision-making or increase engagement - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - SMS Messaging: With this capability, you can quickly and easily reach clients, patients, or staff via text, including mass and group messaging. Reviewers appreciate its user-friendly interface, fast delivery, and preference for texting over calls. Many mention the helpful HubSpot integration. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text-to-Win: Messaging system designed for contests and sweepstakes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Video Conferencing: Connect with meeting participants remotely over video - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.5 (1,193) 4.5 Based on 1,193 reviews ## Pricing Value for money 4.6 (900) Free Trial [View pricing plan details](https://www.capterra.com/p/167015/Text-Request/pricing/) Basic $47.99 Flat Rate,Per Month It includes: - 10dlc Verified Sending - 2-Way Texting - Mass Texting - Message Templates - Payments - Unlimited Contacts - Unlimited Users Starter $116.00 Flat Rate,Per Month It includes: - 10dlc Verified Sending - 2-Way Texting - Chrome Extension - Location Requests - Mass Texting - Message Templates - Payments - Scheduled Messages - SMS Chat - Third-Party Integrations - Unlimited Contacts - Unlimited Keywords - Unlimited Users Corporate $236.00 Flat Rate,Per Month It includes: - 2-Way Texting - Chrome Extension - Location Requests - Mass Texting - Message Templates - Payments - Scheduled Messages - SMS Chat - Text Merge - Third-Party Integrations - Unlimited Contacts - Unlimited Keywords - Unlimited Users - 10DLC Verified Sending Enterprise $575.00 Flat Rate,Per Month It includes: - 2-Way Texting - API Access - Chrome Extension - Location Requests - Mass Texting - Message Templates - Payments - Scheduled Messages - SMS Chat - Text Merge - Third-Party Integrations - Unlimited Contacts - Unlimited Keywords - Unlimited Users Value for money 4.6 (900) 4.6 Based on 900 reviews ## Integrations [ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[ Clio](https://www.capterra.com/p/105428/Clio/)[ Square for Retail](https://www.capterra.com/p/170272/Square-for-Retail/)[ FranConnect](https://www.capterra.com/p/79205/FranConnect-Franchise-Software/)[ Shift4Shop](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (940) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (940) 4.7 Based on 940 reviews ## User reviews Overall rating 4.6 Based on 1,193 reviews Filter by rating 5(854) 4(257) 3(64) 2(12) 1(6) Mentioned topic Sorted by most recent MK Monica K. Tax Prep Accounting ### "Great Add on to any business!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2026 This has been quite the upgrade to our service for our clients. In todays technology, the ability to send a test to a client in a text centered communication world is great ! Pros This is a convenient and simple way to communicate with my clients as they're able, instead of interrupting them with a call. It is quick and easy Cons the limit of letters is a bit rough, but doable. It would be nice if there were a few more available to us to send. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 24, 2026 Monica, thank you for leaving us a review. I understand the character limit can feel too little. But please note, that you the message will be received by your contact as one text, not two separate ones. HM Heidy M. Client Service Representative and Billing Assistant Consumer Services ### "Try Text Request!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 March 19, 2026 So far, there have been minimal updates, which isn't bad, but there could still be room for improvement. Pros The system is practical and very easy to use. We do only use it for text messages, maybe in the future we could use the other features. Cons I think it needs an updated interface. Something that is more interactive or just a different style would be super nice! Switched from [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/) We made the switch due to cost & product features! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RS Rob S. Senior Product Specialist Retail ### "Quality went downhill Focusing on wrong things" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 March 19, 2026 the fact that it doesn't auto refresh anymore, i have reported this and they cannot seem to fix it, if you get a message, it doesn't show unless you refresh, once you are in a thread with a customer, it will show on my phone through the mobile app, that's how i know to go answer them Pros not much, they focus on changing security settings, and updates, but the updates don't address the problem, tech support says it's not an issue and they can't remote in or duplicate it, the fact that it doesn't auto refresh anymore, i have reported this and they cannot seem to fix it, if you get a message, it doesn't show unless you refresh, once you are in a thread with a customer, it will show on my phone through the mobile app, that's how i know to go answer them Cons the fact that it doesn't auto refresh anymore, i have reported this and they cannot seem to fix it, if you get a message, it doesn't show unless you refresh, once you are in a thread with a customer, it will show on my phone through the mobile app, that's how i know to go answer them Switched from [Podium](https://www.capterra.com/p/164285/Podium/) different company was using it that i worked for, i like text request better Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KR Karthik R. Software engineer Computer & Network Security ### "Good product " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 14, 2025 Pros Nice product to use and so user friendly.. Absolutely love it.. Cons I can't tell cons on this software is really awesome.. Use it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 25, 2025 Karthik, thank you for leaving us a review. PM Paola M. CEO Marketing and Advertising ### "TextRequest is the easiest text company to use " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 20, 2024 I've been using Text Request for my marketing agency, and I highly recommend it! Unlike other telecom systems, this one is incredibly easy to use and doesn’t create unnecessary hurdles when it comes to approving campaigns. What I love most is that it delivers results. As soon as we send out the texts, we immediately start seeing requests come in. It’s a reliable tool that gets the job done quickly and efficiently. If you're looking for a straightforward, results-driven text messaging platform, this is definitely the one to choose!! :) Pros I've been using Text Request for my marketing agency, and I highly recommend it! Unlike other telecom systems, this one is incredibly easy to use and doesn’t create unnecessary hurdles when it comes to approving campaigns. What I love most is that it delivers results. As soon as we send out the texts, we immediately start seeing requests. It’s a reliable tool that gets the job done quickly and efficiently. If you're looking for a straightforward, results-driven text messaging platform, this is the one to choose!! :) Cons I need to input my bank info in some cases Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reasons for choosing Text Request They put so much trouble to make a campaign Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor December 20, 2024 Paola, thank you for leaving us a review. I am happy to hear that Text Request is a great asset to your marketing agency. JB JoAnn B. Owner and Center Director Education Management ### "Easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 19, 2024 Overall I enjoy using text request. It is easy to use and I have it on a varitey of places like my phone, a widget and a tab on the computer. Pros I love that I can use the same phone number for the business. My customers only need to know one number. Cons The cost and having to pay for the extra features Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor December 20, 2024 JoAnn, thank you for this review. BB Brian B. Front Desk Medical Practice ### "Front desk staff" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 18, 2024 I have enjoyed using this program, easy to use and friendly to operate. Pros Very easy to use, easy to track information sent to clients Cons I would like for the most recent messages to be at the top to viewed quicker. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor December 20, 2024 Brian, thank you for leaivng us a review. Please reach out to success@textrequest.com and they can help you sort and filter. MB Mary B. ACCOUNT EXECUTIVE Real Estate ### "Text request experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 13, 2024 The experience with text request is been good. Pros How easy is to send a text to my clients. Cons Sometimes clients do not get the message Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 20, 2024 Mary, thank you for taking the time to leave us a review. LJ Lori J. Adoption Information Services ### "Text Request Makes us Happy!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 13, 2024 So far, it's been great, easy onboarding, etc. Pros We love the chrome extension, the payment capability and the support! Cons We would love a way to track where our web leads are coming from through the web widget. Switched from [Kenect](https://www.capterra.com/p/212906/Kenect/) The cost was high and the support was not as timely as we would have liked. Alternatives considered [Sinch Engage](https://www.capterra.com/p/187336/Sinch-Engage/) Reasons for choosing Text Request They did not offer Chrome extension and the prices were higher. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 20, 2024 Lori, Thank you for taking the time to leave us a review. Please let success@textrequest.com know how you'd like to track leads. JM Jenn M. EO Real Estate ### "Worked well" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 13, 2024 It has worked well. I don't have anything bad to say. Pros I like that I didn't need to use my personal phone to send a business text. Cons Theres nothing that I don't like about it at this point. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 20, 2024 Jenn, thank you for leaving us a review. Glad to hear you haven't found any issues with Text Request so far. [View all Reviews](https://www.capterra.com/p/167015/Text-Request/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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