Text Request

Text Request

5 / 5 11 reviews

Who Uses This Software?

Businesses that need a better way to connect.


Average Ratings

11 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month
  • Pricing Details
    Every plan comes with every feature, unlimited users, and no contracts.
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • Text Request
  • www.textrequest.com
  • Founded 2014
  • United States

About Text Request

An SMS solution for team collaboration, customer engagement & reviews, contact management, automated away message, and more.


Text Request Features

  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content
  • Analytics
  • Contact Management
  • Coupons
  • Keywords
  • Mass Texting
  • MMS
  • Polls / Voting
  • Scheduling
  • Shortcodes
  • Subscriber Management
  • Text-to-Win

Text Request Reviews Recently Reviewed!


Just a great application!!

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Pros: Being a business owner it is so very important that I have different ways to communicate with my clients. The Text Request number is on our website and I have closed numerous deals by texting only, fixed scheduling issues for current clients and I've set up a lot of sales calls as well. Thumbs UP!!

Cons: I just tried to compose a NEW message to a current client on my phone and can't figure out how. I can respond to any message I already have but can't create a new message.

Overall: I feel the software pays for itself.

Vendor Response

by Text Request on June 14, 2018

Hey Charlie, thanks for the great review! Glad you and your clients are enjoying Text Request, and that you're seeing a good return on it. I'm sharing your feedback with our team so we can fix that con ASAP. Let us know if we can do anything for you!

Text Request has greatly improved our response time to customer requests!

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is extremely easy to use. I love that I can track and view texts sent by all of our employees. The mobile app makes it easy to use the software while on the go! We've seen complete satisfaction in our efforts to communicate with and serve our customers via text. I appreciate being able to communicate with our customers after hours if we choose, and without using our own personal cell numbers. This texting platform has been a real game changer for us. Our sales, service, parts and finance teams are all actively using this software with great success. We are grateful for the support provided with the software. Jamey and Brian have been fantastic in responding to our questions and request for assistance! We are so glad we found Text Request. And the awesome part about it- it is truly affordable for any business!!

Cons: It would be awesome if we could view the attachments in the mobile app. If the mobile app had the capability to send and view attachments, this software would be truly perfect!

Vendor Response

by Text Request on May 14, 2018

Holly, thanks so much for your feedback! Glad you're enjoying Text Request, and I'm sharing your recommendation with our team. Let us know if we can do anything else for you!

Capterra-loader

Customer service is exceptional and implementation was easy.

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of the platform for its users. Our team members use Text Request on a daily basis, so being user-friendly was key. The program is pretty robust with its features for marketing in addition to the texting features. All of the team members are very helpful and quick to answer questions. They also send along tips and tricks along the way to improve our experience and better our branding.

Cons: I cannot think of anything at this time. We are still working out some of our own learning curve, but the Text Request support is great.

Vendor Response

by Text Request on May 02, 2018

Laura, thanks for the great review! I'll be sure to share it with our team. Please let us know if there's anything we can do for you, or how we can improve down the road.

One of my favorite internal messaging systems for businesses I work with

Apr 28, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I can quickly chat with people when events that don't have enough volunteers. I can instantly get in touch with them.

Cons: If you don't set it up right, it may be more trouble than its worth. Sometimes it is easier to get in touch with volunteers by texting their cell phone.

Vendor Response

by Text Request on May 01, 2018

Thanks for the review! Glad to hear we're one of your favorite messaging services, but we want to fix those cons you mention. What could make setup easier? Let us know, and we'll get it in the pipeline! Also, am I right that you'd normally be texting volunteers' cell phones through Text Request? Trying to better understand that last sentence. Let us know, and we'll get to work on it. Thank you!

Capterra-loader

Best texting software choice for our orthodontic practice

Apr 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This is by far the simplest to use with all the functionality we require and at a very reasonable price.

Cons: We don't have any cons for TextRequest

Vendor Response

by Text Request on May 01, 2018

Thanks for the review, Emily! Glad you're enjoying the service. Please let us know if we can do anything for you.

Text request is easy to use and works my job a lot easier.

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The best part about text request is the capability to access the website anywhere, add many users, and that it's user friendly.

Cons: My least favorite is the fact that you are unable to block a number. Everything else works very well with the software!

Vendor Response

by Text Request on April 27, 2018

Thanks for your review! I've already shared your compliments and suggestions with our team. Please let us know if we can do anything for you!

TextRequest is better than Strawberry Shortcake.

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Works without fail.

Saves time which = money

Easy on the eyes.

Real time alert given when another team member is responding. (avoids duplication)

Fast and efficient interface

Our vendors love it.

Our customers are delighted with the option.

No more on hold talking to voice mails.

Cons: I hear the iPhone app is spectacular. The Android version is passable, but probably needs some improvements. Still plenty workable though.

Overall: I detailed all the many benefits on a previous page.

Vendor Response

by Text Request on April 27, 2018

Better than strawberry shortcake - what a compliment, thank you! I'm sharing your thoughts with our team. Let us know if there's anything else we can do for you!

This is the best tool we have added to reach our employees ( over 100!) and our clients !

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's the easiest and quickest way to communicate with our employees. We receive immediate responses and are able to staff our employees as quickly as possible which allows us ( and them!) to make more money ! Everyone absolutely loves using text request to communicate and we have had 100% positive feedback from everyone!

Cons: We have yet to find a draw back ! It is easy to use , we have had no issues and the customer service is excellent!

Vendor Response

by Text Request on April 27, 2018

Thanks for the review! I'm glad it's going so well for you guys. Please let us know if we can do anything for you.

We're new to tex request but so far we love it!

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cost- cheapest per text cost we could find.
Ease of use - appears to be very user friendly.
Unlimited users and stations and an easy to use mobile app!
Customer service is 24/7 too.

Overall: Cheap , easy text communications with clients and an ability to market through texting! We're really excited! And if we need help we text the company and it doesn't count against our texts for the month.

Vendor Response

by Text Request on January 15, 2018

Matthew, thank you for your review! Glad you're enjoying Text Request. :) Let us know if there's anything we can do to improve.

A simple way for businesses to communicate with their customers through text message.

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Text Request has a very user-friendly interface. Each of our customer service representatives logon the service and can see all the messages and communications. Nothing can be changed or deleted. With multiple people using the service, this was a significant concern. Also, the customer service is phenomenal! Before you sign up for the service, they give you a great demonstration.

Cons: We have had difficulty with attachments. There have been times where we have not been able to open them. Another issue is that there is not a simple way of importing our contacts into Text Request. So far we have had to enter them manually. Text Request had mentioned an API, but with our CRM software, there was a compatibility issue. Although, it was a little disappointing, it was not a deal breaker for us because of the way that we utilize the program. If you have a large database, I'd double check to make sure the program is capable of importing the records.

Vendor Response

by Text Request on January 10, 2018

Thank you for your kind words! And for your feedback, which I'm sharing with our team. One thing - you can upload spreadsheets of contacts into Text Request, instead of having to add each contact manually. (You can also upload contacts directly to a group.) Hopefully that helps for your use case. I at least wanted to make sure you know. Let us know if we can do anything else for you!

Text request is used every day by our company to easily reach customers and potential leads.

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Text request is very easy to use. Once you open up and log in, everything you need is right in front of you. Its as easy as typing in a customers number followed by desired message, no hoops to jump through or technical jargon. There are some great message customization features that can be useful if you would like, but are not required. Text Request's support team is great, and is always letting us know of ways to improve the experience for us and the customer.

Cons: There are sometimes issues getting an attachment through text with this program. If a customer sends in a picture for reference, I am occasionally unable to view it.

Overall: This software easily allows me to communicate with customers, as Text messaging is growing as a preferred way of communication.

Vendor Response

by Text Request on November 16, 2017

Wesley, thank you for reviewing Text Request! I'm glad to see you're enjoying the service, and I appreciate your insight to how we can improve. I'll be sure to share this with the team. Let me know if we can do anything for you! - Kenneth Burke