Text Request

Text Request

5 / 5 1 review

Who Uses This Software?

Businesses that need a better way to connect.


Average Ratings

1 Review
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • Text Request
  • www.textrequest.com
  • Founded 2014
  • United States

About Text Request

An SMS solution for team collaboration, customer engagement & reviews, contact management, automated away message, and more.


Text Request Features

  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content
  • Analytics
  • Contact Management
  • Coupons
  • Keywords
  • Mass Texting
  • MMS
  • Polls / Voting
  • Scheduling
  • Shortcodes
  • Subscriber Management
  • Text-to-Win

Text Request Reviews Recently Reviewed!

Text request is used every day by our company to easily reach customers and potential leads.

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Text request is very easy to use. Once you open up and log in, everything you need is right in front of you. Its as easy as typing in a customers number followed by desired message, no hoops to jump through or technical jargon. There are some great message customization features that can be useful if you would like, but are not required. Text Request's support team is great, and is always letting us know of ways to improve the experience for us and the customer.

Cons: There are sometimes issues getting an attachment through text with this program. If a customer sends in a picture for reference, I am occasionally unable to view it.

Overall: This software easily allows me to communicate with customers, as Text messaging is growing as a preferred way of communication.

Vendor Response

by Text Request on November 16, 2017

Wesley, thank you for reviewing Text Request! I'm glad to see you're enjoying the service, and I appreciate your insight to how we can improve. I'll be sure to share this with the team. Let me know if we can do anything for you! - Kenneth Burke