--- title: "Text Request Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Text Request Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more." source_url: "https://www.capterra.com/p/167015/Text-Request/" page_type: "product" language: "en" --- # Text Request Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Text Request ## What is Text Request? Text Request is the business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messaging solutions to your everyday communication problems, so you can cut through the noise and connect with customers anytime, anywhere. Text Request is designed to scale with you, from one person handling a few conversations, to thousands of employees sending millions of messages, to custom solutions built on our API. Learn more and get a live demo at textrequest.com. ## What is Text Request used for? [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 1,193 user reviews Reviews sentiment Positive 93% Neutral 5% Negative 2% Pros & cons Streamlined patient engagement tool Effortless migration from ZipWhip Inconsistent and disruptive notifications Frequent lag and slow performance Starting price $47.99 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Live Chat / 2026 - SMS Marketing / 2026 - Customer Engagement / 2025 - Review Management / 2025 Our "Best of" badge program showcases products with the highest ratings... - Customer Communications Management / 2026 - Customer Engagement / 2026 Our "Best of" badge program showcases products with the highest ratings... Do you work for Text Request?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.textrequest.com&name=Text Request) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Text Request 4.6 (1,193) VS. [4.7 (705)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price $47.99 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (1,193) Ease Of Use 4.7 (16,442) Value For Money 4.6 (900) Value For Money 4.5 (11,498) Customer Service 4.7 (940) Customer Service 4.6 (10,711) ## Text Request alternatives [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,442)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Viber](https://www.capterra.com/p/180348/Viber/) [4.4 (4,063)](https://www.capterra.com/p/180348/Viber/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Telegram](https://www.capterra.com/p/180347/Telegram/) [4.7 (6,433)](https://www.capterra.com/p/180347/Telegram/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/167015/Text-Request/alternatives/) ## FAQs about Text Request Overview ### What problems does Text Request solve? Text Request solves phone tag, missed appointment reminders, repetitive manual texting, and slow patient follow-up by giving staff fast two-way messaging, reusable templates, scheduling, and shared message history from a business number. Medical offices, clinics, service teams, billing staff, and customer-facing teams benefit most from quicker responses and fewer no-shows. Answer based on 526 reviews Overview ### Which roles and teams benefit most from Text Request? Text Request is most used by business owners, office managers, recruiters, and customer-facing administrative teams that need fast, organized communication. Healthcare coordinators use it for patient outreach and scheduling, sales and account teams use it for follow-ups and lead response, while directors and operations leaders rely on it to streamline service workflows. Answer based on 1193 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Text Request built for? Text Request is for small businesses, which make up 79% of reviewers, especially in Hospital & Health Care at 12%. It also serves businesses needing better customer and employee communication in Medical Practice at 9% and Health, Wellness and Fitness at 8%, with some use by midsize firms at 11% and enterprises at 10%. Answer based on 1193 reviews Features and Usability ### What are the key features of Text Request? Text Request includes core messaging features like 2-way SMS from a business phone number, mass texting, scheduled messages, autoresponders, and templates. Differentiators include shared inbox access for multiple staff, website chat that continues by text, HubSpot and Chrome extension integrations, plus analytics and mobile notifications for ongoing communication. Answer based on 531 reviews Pricing ### How much does it cost and what fees or limitations are included? Text Request starts at $59/month for the Basic plan, which includes 1,000 texts and 1 dashboard. Starter is 139/month, Corporate 279/month, and Enterprise 549/month, with lower overage rates as volume grows. Reviewers often call it affordable, but some say message limits, long-text counting, and extra dashboard costs add up. Answer based on 79 reviews Integrations ### Which third-party tools and platforms does Text Request integrate with? Text Request integrates with 12 third-party tools and platforms, including Google Chrome, Zapier, Clio, HubSpot CRM, Pipedrive, and Google Workspace. Reviewer mentions also confirm connections with Indeed, Zipwhip, Hippo Manager, while the catalog adds options such as Mindbody, Square Point of Sale, and SugarCRM. Answer based on 43 reviews Getting Started and Support ### How easy is it to onboard and train a team on Text Request? Text Request is generally quick to onboard, with live online sessions, webinars, videos, and documentation available for training. Reviewers say frontline and nontechnical users often start using it with little instruction, while admins or teams migrating from another service may need more time to learn features and work through setup details. Answer based on 48 reviews Getting Started and Support ### What customer support options does Text Request offer, and how do users rate the experience? Text Request offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as responsive, friendly, and easy to reach, with quick help during onboarding and setup. Some report a learning curve, occasional unresolved issues, and limited after-hours help in specific situations. Answer based on 336 reviews Security ### How does Text Request handle data security and access control? Text Request uses HIPAA-compliant texting, multifactor authentication, manager-based permissions for some features, and privacy safeguards in group messaging. It also lets staff text from office numbers instead of personal phones and supports secure payments. Some reviewers question overall security, cite a breached account, and dislike frequent logins without Face ID. Answer based on 18 reviews ## Who uses Text Request? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined patient engagement tool 95% positive reviews out of 98 Most users report patient communication is easier, more efficient, and preferred for appointment reminders and updates. Arlemarie M. Biometrist, 201 - 500 employees. "I love that it makes it really easy to reach out to patients with appointment reminders in a way that is easily documented." Inconsistent and disruptive notifications 66% negative reviews out of 64 Most reviewers indicate notifications are unreliable, repetitive, and sometimes overwhelming, causing missed or delayed message responses. Stephanie F. Owner, 2 - 10 employees. "Text Request used to alert us of incoming messages but that function stopped working." Effortless migration from ZipWhip 98% positive reviews out of 47 Most reviewers describe transition as smooth, with quick data migration and minimal disruption to daily operations. Frequent lag and slow performance 80% negative reviews out of 41 Most users comment performance and speed issues cause app freezes, slow loading, and require frequent manual refreshing. Westin P. Clinical Research Coordinator, 1,001 - 5,000 employees. "Right now I am not loving the laggy UI when scrolling - it seems to stutter no matter what device I am on." Time-saving message templates 95% positive reviews out of 42 Most reviewers find templates streamline repetitive messaging, saving time and ensuring consistent communication with clients. Cynthia F. Business Manager, 11 - 50 employees. "The ability to have a template, enter the phone number/name, then hit send saves us so much time to focus on other tasks!" Cumbersome message search process 72% negative reviews out of 39 Most reviewers find search functionality unintuitive, slow, and unreliable for locating contacts or past conversations efficiently. Carla R. Director of Education, 11 - 50 employees. "The search bar does not work properly. When you click on it and try to type, you get knocked out of the search box. " ## Features AI summary Based on 3,848 SMS Marketing reviews Capterra data shows that buyers of SMS Marketing rank the following features as their top priorities: - **SMS Messaging** (**59%** of reviewers rated this feature as critical) - **Mass Texting** (**54%**) - **Message Personalization** (**46%**) Text Request supports all three features reviewers value most: **SMS Messaging**, **Mass Texting**, and **Message Personalization**. Together, these capabilities help businesses send direct messages at scale while tailoring content to each recipient, allowing teams to improve outreach, keep communication relevant, and build stronger customer relationships. SMS Messaging 4.7 (392) 76.28% of 392 reviewers that rated this feature as important or highly important Text Request gives you a fast, user-friendly way to reach customers and clients through SMS, including mass and group texts. Reviewers appreciate how it streamlines communication, supports integrations like HubSpot, and is preferred by clients over calls for quick, effective responses. Message Personalization 4.5 (113) 61.95% of 113 reviewers that rated this feature as important or highly important Personalize text messages using templates and custom fields 2-Way Messaging 4.6 (54) 62.96% of 54 reviewers that rated this feature as important or highly important Send and receive text messages to communicate with clients or prospects in real-time Scheduled Messaging 4.7 (83) 53.01% of 83 reviewers that rated this feature as important or highly important Send individual or bulk text messages at predetermined times Contact Management 4.6 (72) 59.72% of 72 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Chat/Messaging 4.6 (431) 70.53% of 431 reviewers that rated this feature as important or highly important This aspect allows you to communicate in real time with clients, staff, and prospects, even when calls aren't possible. Users think it's easy to use, supports website integration, and helps maintain a communication trail, though some mention occasional system crashes. Text Request 69 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: It helps you respond quickly by providing real-time alerts for incoming messages. Some reviewers find notifications reliable and helpful for timely replies, but others mention occasional missed or delayed alerts, suggesting improvements for consistency and notification customization. - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Autoresponders: Create and automatically send premade copy in response to customer messages - Batch Communications: Send messages, notifications, or documents to an entire customer base at the same time - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: This aspect allows you to communicate in real time with clients, staff, and prospects, even when calls aren't possible. Users think it's easy to use, supports website integration, and helps maintain a communication trail, though some mention occasional system crashes. - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: You benefit from organized, efficient communication with tools for group messaging, scheduling, and message tracking. Reviewers appreciate the ability to flag, filter, and manage conversations, which helps teams coordinate responses and maintain continuity across multiple contacts. - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Customer History: With this capability, you can easily review past conversations and track all client interactions. Reviewers indicate it helps with documentation, follow-ups, and resolving disputes, making it easier to personalize service and maintain accurate records for each customer. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Live Chat: Ability to chat online in real time - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - MMS: Sending/receiving messages with multimedia content like images, audio, or video over a cellular network - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile Coupons: Electronic coupons delivered to a mobile device that can be exchanged for a discount - Mobile Keywords: Unique word that contains letters or numbers that identifies specific campaigns - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Newsletter Management: Create and update newsletter content to increase engagement - Personalization: Adjust communications based on previous interactions or personal preferences - Polls/Voting: Enable custom polls/voting to facilitate decision-making or increase engagement - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - SMS Messaging: Text Request gives you a fast, user-friendly way to reach customers and clients through SMS, including mass and group texts. Reviewers appreciate how it streamlines communication, supports integrations like HubSpot, and is preferred by clients over calls for quick, effective responses. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text-to-Win: Messaging system designed for contests and sweepstakes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Video Conferencing: Connect with meeting participants remotely over video - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.5 (1,193) 4.5 Based on 1,193 reviews ## Pricing Value for money 4.6 (900) Free Trial [View pricing plan details](https://www.capterra.com/p/167015/Text-Request/pricing/) Basic $47.99 Flat Rate,Per Month It includes: - 10dlc Verified Sending - 2-Way Texting - Mass Texting - Message Templates - Payments - Unlimited Contacts - Unlimited Users Starter $116.00 Flat Rate,Per Month It includes: - 10dlc Verified Sending - 2-Way Texting - Chrome Extension - Location Requests - Mass Texting - Message Templates - Payments - Scheduled Messages - SMS Chat - Third-Party Integrations - Unlimited Contacts - Unlimited Keywords - Unlimited Users Corporate $236.00 Flat Rate,Per Month It includes: - 2-Way Texting - Chrome Extension - Location Requests - Mass Texting - Message Templates - Payments - Scheduled Messages - SMS Chat - Text Merge - Third-Party Integrations - Unlimited Contacts - Unlimited Keywords - Unlimited Users - 10DLC Verified Sending Enterprise $575.00 Flat Rate,Per Month It includes: - 2-Way Texting - API Access - Chrome Extension - Location Requests - Mass Texting - Message Templates - Payments - Scheduled Messages - SMS Chat - Text Merge - Third-Party Integrations - Unlimited Contacts - Unlimited Keywords - Unlimited Users Value for money 4.6 (900) 4.6 Based on 900 reviews ## Integrations [ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[ Clio](https://www.capterra.com/p/105428/Clio/)[ Square for Retail](https://www.capterra.com/p/170272/Square-for-Retail/)[ SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[ FranConnect](https://www.capterra.com/p/79205/FranConnect-Franchise-Software/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (940) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (940) 4.7 Based on 940 reviews ## User reviews Overall rating 4.6 Based on 1,193 reviews Filter by rating 5(854) 4(257) 3(64) 2(12) 1(6) Mentioned topic Sorted by most recent MK Monica K. Tax Prep Accounting ### "Great Add on to any business!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2026 This has been quite the upgrade to our service for our clients. In todays technology, the ability to send a test to a client in a text centered communication world is great ! Pros This is a convenient and simple way to communicate with my clients as they're able, instead of interrupting them with a call. It is quick and easy Cons the limit of letters is a bit rough, but doable. It would be nice if there were a few more available to us to send. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 24, 2026 Monica, thank you for leaving us a review. I understand the character limit can feel too little. But please note, that you the message will be received by your contact as one text, not two separate ones. HM Heidy M. Client Service Representative and Billing Assistant Consumer Services ### "Try Text Request!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 March 19, 2026 So far, there have been minimal updates, which isn't bad, but there could still be room for improvement. Pros The system is practical and very easy to use. We do only use it for text messages, maybe in the future we could use the other features. Cons I think it needs an updated interface. Something that is more interactive or just a different style would be super nice! Switched from [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/) We made the switch due to cost & product features! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RS Rob S. Senior Product Specialist Retail ### "Quality went downhill Focusing on wrong things" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 March 19, 2026 the fact that it doesn't auto refresh anymore, i have reported this and they cannot seem to fix it, if you get a message, it doesn't show unless you refresh, once you are in a thread with a customer, it will show on my phone through the mobile app, that's how i know to go answer them Pros not much, they focus on changing security settings, and updates, but the updates don't address the problem, tech support says it's not an issue and they can't remote in or duplicate it, the fact that it doesn't auto refresh anymore, i have reported this and they cannot seem to fix it, if you get a message, it doesn't show unless you refresh, once you are in a thread with a customer, it will show on my phone through the mobile app, that's how i know to go answer them Cons the fact that it doesn't auto refresh anymore, i have reported this and they cannot seem to fix it, if you get a message, it doesn't show unless you refresh, once you are in a thread with a customer, it will show on my phone through the mobile app, that's how i know to go answer them Switched from [Podium](https://www.capterra.com/p/164285/Podium/) different company was using it that i worked for, i like text request better Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KR Karthik R. Software engineer Computer & Network Security ### "Good product " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 14, 2025 Pros Nice product to use and so user friendly.. Absolutely love it.. Cons I can't tell cons on this software is really awesome.. Use it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 25, 2025 Karthik, thank you for leaving us a review. PM Paola M. CEO Marketing and Advertising ### "TextRequest is the easiest text company to use " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 20, 2024 I've been using Text Request for my marketing agency, and I highly recommend it! Unlike other telecom systems, this one is incredibly easy to use and doesn’t create unnecessary hurdles when it comes to approving campaigns. What I love most is that it delivers results. As soon as we send out the texts, we immediately start seeing requests come in. It’s a reliable tool that gets the job done quickly and efficiently. If you're looking for a straightforward, results-driven text messaging platform, this is definitely the one to choose!! :) Pros I've been using Text Request for my marketing agency, and I highly recommend it! Unlike other telecom systems, this one is incredibly easy to use and doesn’t create unnecessary hurdles when it comes to approving campaigns. What I love most is that it delivers results. As soon as we send out the texts, we immediately start seeing requests. It’s a reliable tool that gets the job done quickly and efficiently. If you're looking for a straightforward, results-driven text messaging platform, this is the one to choose!! :) Cons I need to input my bank info in some cases Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reasons for choosing Text Request They put so much trouble to make a campaign Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor December 20, 2024 Paola, thank you for leaving us a review. I am happy to hear that Text Request is a great asset to your marketing agency. JB JoAnn B. Owner and Center Director Education Management ### "Easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 19, 2024 Overall I enjoy using text request. It is easy to use and I have it on a varitey of places like my phone, a widget and a tab on the computer. Pros I love that I can use the same phone number for the business. My customers only need to know one number. Cons The cost and having to pay for the extra features Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor December 20, 2024 JoAnn, thank you for this review. BB Brian B. Front Desk Medical Practice ### "Front desk staff" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 18, 2024 I have enjoyed using this program, easy to use and friendly to operate. Pros Very easy to use, easy to track information sent to clients Cons I would like for the most recent messages to be at the top to viewed quicker. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor December 20, 2024 Brian, thank you for leaivng us a review. Please reach out to success@textrequest.com and they can help you sort and filter. MB Mary B. ACCOUNT EXECUTIVE Real Estate ### "Text request experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 13, 2024 The experience with text request is been good. Pros How easy is to send a text to my clients. Cons Sometimes clients do not get the message Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 20, 2024 Mary, thank you for taking the time to leave us a review. LJ Lori J. Adoption Information Services ### "Text Request Makes us Happy!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 13, 2024 So far, it's been great, easy onboarding, etc. Pros We love the chrome extension, the payment capability and the support! Cons We would love a way to track where our web leads are coming from through the web widget. Switched from [Kenect](https://www.capterra.com/p/212906/Kenect/) The cost was high and the support was not as timely as we would have liked. Alternatives considered [Sinch MessageMedia](https://www.capterra.com/p/150203/MessageMedia/) Reasons for choosing Text Request They did not offer Chrome extension and the prices were higher. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 20, 2024 Lori, Thank you for taking the time to leave us a review. Please let success@textrequest.com know how you'd like to track leads. JM Jenn M. EO Real Estate ### "Worked well" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 13, 2024 It has worked well. I don't have anything bad to say. Pros I like that I didn't need to use my personal phone to send a business text. Cons Theres nothing that I don't like about it at this point. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 20, 2024 Jenn, thank you for leaving us a review. Glad to hear you haven't found any issues with Text Request so far. [View all Reviews](https://www.capterra.com/p/167015/Text-Request/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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