# Text Request Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Text Request Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more. Source: https://www.capterra.com/p/167015/Text-Request --- # Text Request Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Text Request ## What is Text Request? Text Request is the business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messaging solutions to your everyday communication problems, so you can cut through the noise and connect with customers anytime, anywhere. Text Request is designed to scale with you, from one person handling a few conversations, to thousands of employees sending millions of messages, to custom solutions built on our API. Learn more and get a live demo at textrequest.com. ## What is Text Request used for? [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 1,193 user reviews Reviews sentiment Positive 93% Neutral 5% Negative 2% Pros & cons Streamlined patient engagement tool Effortless migration from ZipWhip Inconsistent and disruptive notifications Frequent lag and slow performance Starting price $59 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - SMS Marketing / 2026 - Customer Engagement / 2025 - Live Chat / 2025 - Review Management / 2025 Our "Best of" badge program showcases products with the highest ratings... - Customer Communications Management / 2026 - Customer Engagement / 2026 Our "Best of" badge program showcases products with the highest ratings... Do you work for Text Request?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.textrequest.com&name=Text Request) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Text Request 4.6 (1,193) VS. [4.2 (995)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $59 Flat Rate, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (1,193) Ease Of Use 4.0 (963) Value For Money 4.6 (900) Value For Money 4.2 (786) Customer Service 4.7 (940) Customer Service 4.0 (758) ## Text Request alternatives [4.3 (672)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/167015/Text-Request/alternatives/) ## FAQs about Text Request Overview ### What problems does Text Request solve? Text Request solves phone tag, repetitive appointment messaging, and missed follow-ups by giving teams fast, template-based texting from office or landline numbers. Medical offices, clinics, service providers, billing teams, and customer support staff use it to confirm appointments, reschedule quickly, document conversations, send links or photos, and keep high-volume outreach organized. Answer based on 526 reviews Overview ### Which roles and teams benefit most from Text Request? Text Request is most used by small-business owners, office managers, and operations leaders who need fast customer communication and appointment coordination. Recruiting teams use it to schedule interviews and follow up with candidates, while healthcare, legal, and service staff rely on it for reminders, intake, updates, and response management. Answer based on 1193 reviews Overview ### What company size and industries is Text Request built for? Text Request is for businesses that need a better way to connect with customers and employees, especially small businesses, which make up 79% of reviewers. It is used most in Hospital & Health Care at 12%, followed by Medical Practice at 9% and Health, Wellness and Fitness at 8%. Answer based on 1193 reviews Features and Usability ### What are the key features of Text Request? Text Request includes core messaging features like 2-way messaging, mass texting, scheduled messaging, automated responses, and templates. Differentiators include sending texts from a business phone number, shared inbox access for multiple staff, mobile app notifications, and integrations such as HubSpot and Chrome extension support for faster customer and patient communication. Answer based on 531 reviews Pricing ### How much does it cost and what fees or limitations are included? Text Request starts at $59/month for the Basic plan, which includes 1,000 texts and 1 dashboard. Starter is 139/month, Corporate 279/month, and Enterprise 549/month, with lower overage rates as volume increases. Reviewers often call it affordable, but some say costs rise quickly with extra texts, long messages, images, or added dashboards. Answer based on 79 reviews Integrations ### Which third-party tools and platforms does Text Request integrate with? Text Request integrates with 10 third-party tools, including Clio, HubSpot CRM, Pipedrive, and Zapier for CRM and workflow automation, plus Google Chrome and Google Workspace for browser and productivity access. Reviewers also mention connections with Zipwhip, Indeed, Hippo Manager, and SurveyMonkey. Answer based on 43 reviews Getting Started and Support ### How easy is it to onboard and train a team on Text Request? Text Request is quick to learn for most frontline staff and nontechnical users, with an intuitive interface that often requires little formal training. It offers live online sessions, webinars, videos, and documentation. Admins or teams migrating from another service may need more time, but reviewers say support and tutorials help. Answer based on 48 reviews Getting Started and Support ### What customer support options does Text Request offer, and how do users rate the experience? Text Request offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users generally describe support as responsive, friendly, and easy to reach, with quick help during onboarding and issue resolution. A few mention some learning curve or occasional limits in solving every problem immediately. Answer based on 336 reviews Security ### How does Text Request handle data security and access control? Text Request uses HIPAA-compliant texting, multifactor authentication, manager permissions for some features, privacy protections for group messages, and office numbers that keep staff personal numbers private. Reviewers also mention secure payments and safe patient communication, though some question overall security, report a breach, and find frequent logins cumbersome. Answer based on 18 reviews ## Who uses Text Request? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 230 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 230 reviews Administrative 37% Administrative 37% Customer Services & Support 14% Sales & Business Development 13% Health & Medical 10% Others 26% Top industries Based on 230 reviews Medical Practice 26% Hospital & Health Care 23% Insurance 21% Consumer Services 15% Other 15% ## Pros and Cons Streamlined patient engagement tool 95% positive reviews out of 98 Most users report patient communication is easier, more efficient, and preferred for appointment reminders and updates. Arlemarie M Biometrist, 201 - 500 employees. "I love that it makes it really easy to reach out to patients with appointment reminders in a way that is easily documented." Inconsistent and disruptive notifications 66% negative reviews out of 64 Most reviewers indicate notifications are unreliable, repetitive, and sometimes overwhelming, causing missed or delayed message responses. Stephanie F Owner, 2 - 10 employees. "Text Request used to alert us of incoming messages but that function stopped working." Effortless migration from ZipWhip 98% positive reviews out of 47 Most reviewers describe transition as smooth, with quick data migration and minimal disruption to daily operations. Frequent lag and slow performance 80% negative reviews out of 41 Most users comment performance and speed issues cause app freezes, slow loading, and require frequent manual refreshing. Westin P Clinical Research Coordinator, 1,001 - 5,000 employees. "Right now I am not loving the laggy UI when scrolling - it seems to stutter no matter what device I am on." Time-saving message templates 95% positive reviews out of 42 Most reviewers find templates streamline repetitive messaging, saving time and ensuring consistent communication with clients. Cynthia F Business Manager, 11 - 50 employees. "The ability to have a template, enter the phone number/name, then hit send saves us so much time to focus on other tasks!" Cumbersome message search process 72% negative reviews out of 39 Most reviewers find search functionality unintuitive, slow, and unreliable for locating contacts or past conversations efficiently. Carla R Director of Education, 11 - 50 employees. "The search bar does not work properly. When you click on it and try to type, you get knocked out of the search box. " ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Chat/Messaging 4.6 (431) 70.53% of 431 reviewers that rated this feature as important or highly important Text Request offers real-time chat and messaging, letting you communicate instantly with clients, patients, or staff. Users think it’s simple to use, helps maintain quick responses, and supports both one-on-one and group conversations, improving overall communication efficiency. Alerts/Notifications 4.4 (431) 65.66% of 431 reviewers that rated this feature as important or highly important You receive timely alerts for incoming texts, ensuring you never miss a message. Reviewers appreciate immediate notifications, both visual and auditory, which help them respond quickly. Some users report occasional inconsistencies in notification delivery but still find them valuable. SMS Messaging 4.7 (392) 76.28% of 392 reviewers that rated this feature as important or highly important With this capability, you can quickly reach customers, patients, or staff via text, supporting group and mass messaging. Reviewers appreciate its ease of use, speed, and ability to use business numbers. Many say clients prefer texting over calls for communication. Customer History 4.6 (347) 57.93% of 347 reviewers that rated this feature as important or highly important It gives you a complete record of all past conversations, making it easy to reference previous messages and track client interactions. Reviewers indicate this helps with follow-ups, documentation, and resolving disputes, and they value being able to look back at detailed communication logs. Communication Management 4.6 (265) 70.19% of 265 reviewers that rated this feature as important or highly important This aspect helps you organize, track, and manage all communications, including scheduling, templates, and group messages. Some reviewers find it easy to keep conversations organized, assign messages to team members, and maintain effective contact with clients and staff. Inbox Management 4.3 (200) 57.50% of 200 reviewers that rated this feature as important or highly important Organize, prioritize, and manage incoming communications Text Request 66 features Send and receive text messages to communicate with clients or prospects in real-time Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities You receive timely alerts for incoming texts, ensuring you never miss a message. Reviewers appreciate immediate notifications, both visual and auditory, which help them respond quickly. Some users report occasional inconsistencies in notification delivery but still find them valuable. Application programming interface that allows for integration with other systems/databases Automatic reply functionality for incoming messages Create and automatically send premade copy in response to customer messages Send messages, notifications, or documents to an entire customer base at the same time Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Set campaign schedules by selecting start, pause, and end dates Shortcuts for inputting frequently used messages Text Request offers real-time chat and messaging, letting you communicate instantly with clients, patients, or staff. Users think it’s simple to use, helps maintain quick responses, and supports both one-on-one and group conversations, improving overall communication efficiency. Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view This aspect helps you organize, track, and manage all communications, including scheduling, templates, and group messages. Some reviewers find it easy to keep conversations organized, assign messages to team members, and maintain effective contact with clients and staff. Manage, organize, and store contact information It gives you a complete record of all past conversations, making it easy to reference previous messages and track client interactions. Reviewers indicate this helps with follow-ups, documentation, and resolving disputes, and they value being able to look back at detailed communication logs. Process of dividing customers into groups based on common characteristics Customize data fields to support various needs and use cases Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Electronic storage of staff/employee contact information and job status in a centralized repository Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Public or private sharing of digital files such as documents, audio/video, images, and more Organize, prioritize, and manage incoming communications Track interaction history by documenting conversations for contacts Ability to chat online in real time Send messages to multiple subscribers at the same time Personalize text messages using templates and custom fields Access software remotely via mobile devices Notifications via mobile devices Electronic coupons delivered to a mobile device that can be exchanged for a discount Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Create and update newsletter content to increase engagement Adjust communications based on previous interactions or personal preferences Enable custom polls/voting to facilitate decision-making or increase engagement Copy on the page or chat window encouraging the user to engage with the chat option Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. Engage in direct, instant messaging with consumers Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Automatically monitor and receive alerts for any new online reviews Notifies a business when a review is left Set & manage permission levels based on user roles and restrict access to only authorized individuals Send individual or bulk text messages at predetermined times Search and filter data across systems to locate required information by entering keywords or certain criteria With this capability, you can quickly reach customers, patients, or staff via text, supporting group and mass messaging. Reviewers appreciate its ease of use, speed, and ability to use business numbers. Many say clients prefer texting over calls for communication. Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, save, and re-purpose templates for emails, forms, etc. Messaging system designed for contests and sweepstakes Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Connect with meeting participants remotely over video An extended application or connector that enables users to perform additional services with their current set of tools Get Advice We can help you find the software with the features you need. Features 4.5 (1,193) 4.5 Based on 1,193 reviews ## Pricing Value for money 4.6 (900) [View pricing plan details](https://www.capterra.com/p/167015/Text-Request/pricing/) Basic $59.00 Flat Rate,Per Month It includes: - 10dlc Verified Sending - 2-Way Texting - Mass Texting - Message Templates - Payments - Unlimited Contacts - Unlimited Users Starter $139.00 Flat Rate,Per Month It includes: - 10dlc Verified Sending - 2-Way Texting - Chrome Extension - Location Requests - Mass Texting - Message Templates - Payments - Scheduled Messages - SMS Chat - Third-Party Integrations - Unlimited Contacts - Unlimited Keywords - Unlimited Users Corporate $279.00 Flat Rate,Per Month It includes: - 2-Way Texting - Chrome Extension - Location Requests - Mass Texting - Message Templates - Payments - Scheduled Messages - SMS Chat - Text Merge - Third-Party Integrations - Unlimited Contacts - Unlimited Keywords - Unlimited Users - 10DLC Verified Sending Enterprise $549.00 Flat Rate,Per Month It includes: - 2-Way Texting - API Access - Chrome Extension - Location Requests - Mass Texting - Message Templates - Payments - Scheduled Messages - SMS Chat - Text Merge - Third-Party Integrations - Unlimited Contacts - Unlimited Keywords - Unlimited Users Value for money 4.6 (900) 4.6 Based on 900 reviews ## Integrations [ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[ Clio](https://www.capterra.com/p/105428/Clio/)[ Square for Retail](https://www.capterra.com/p/170272/Square-for-Retail/)[ SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[ FranConnect](https://www.capterra.com/p/79205/FranConnect-Franchise-Software/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (940) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (940) 4.7 Based on 940 reviews ## User reviews Overall rating 4.6 Based on 1,193 reviews Filter by rating 5(854) 4(257) 3(64) 2(12) 1(6) Mentioned topic Sorted by most recent MK Monica K. Tax Prep Accounting ### "Great Add on to any business!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2026 This has been quite the upgrade to our service for our clients. In todays technology, the ability to send a test to a client in a text centered communication world is great ! Pros This is a convenient and simple way to communicate with my clients as they're able, instead of interrupting them with a call. It is quick and easy Cons the limit of letters is a bit rough, but doable. It would be nice if there were a few more available to us to send. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 24, 2026 Monica, thank you for leaving us a review. I understand the character limit can feel too little. But please note, that you the message will be received by your contact as one text, not two separate ones. HM Heidy M. Client Service Representative and Billing Assistant Consumer Services ### "Try Text Request!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 March 19, 2026 So far, there have been minimal updates, which isn't bad, but there could still be room for improvement. Pros The system is practical and very easy to use. We do only use it for text messages, maybe in the future we could use the other features. Cons I think it needs an updated interface. Something that is more interactive or just a different style would be super nice! Switched from [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/) We made the switch due to cost & product features! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RS Rob S. Senior Product Specialist Retail ### "Quality went downhill Focusing on wrong things" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 March 19, 2026 the fact that it doesn't auto refresh anymore, i have reported this and they cannot seem to fix it, if you get a message, it doesn't show unless you refresh, once you are in a thread with a customer, it will show on my phone through the mobile app, that's how i know to go answer them Pros not much, they focus on changing security settings, and updates, but the updates don't address the problem, tech support says it's not an issue and they can't remote in or duplicate it, the fact that it doesn't auto refresh anymore, i have reported this and they cannot seem to fix it, if you get a message, it doesn't show unless you refresh, once you are in a thread with a customer, it will show on my phone through the mobile app, that's how i know to go answer them Cons the fact that it doesn't auto refresh anymore, i have reported this and they cannot seem to fix it, if you get a message, it doesn't show unless you refresh, once you are in a thread with a customer, it will show on my phone through the mobile app, that's how i know to go answer them Switched from [Podium](https://www.capterra.com/p/164285/Podium/) different company was using it that i worked for, i like text request better Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KR Karthik R. Software engineer Computer & Network Security ### "Good product " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 14, 2025 Pros Nice product to use and so user friendly.. Absolutely love it.. Cons I can't tell cons on this software is really awesome.. Use it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 25, 2025 Karthik, thank you for leaving us a review. PM Paola M. CEO Marketing and Advertising ### "TextRequest is the easiest text company to use " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 20, 2024 I've been using Text Request for my marketing agency, and I highly recommend it! Unlike other telecom systems, this one is incredibly easy to use and doesn’t create unnecessary hurdles when it comes to approving campaigns. What I love most is that it delivers results. As soon as we send out the texts, we immediately start seeing requests come in. It’s a reliable tool that gets the job done quickly and efficiently. If you're looking for a straightforward, results-driven text messaging platform, this is definitely the one to choose!! :) Pros I've been using Text Request for my marketing agency, and I highly recommend it! Unlike other telecom systems, this one is incredibly easy to use and doesn’t create unnecessary hurdles when it comes to approving campaigns. What I love most is that it delivers results. As soon as we send out the texts, we immediately start seeing requests. It’s a reliable tool that gets the job done quickly and efficiently. If you're looking for a straightforward, results-driven text messaging platform, this is the one to choose!! :) Cons I need to input my bank info in some cases Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reasons for choosing Text Request They put so much trouble to make a campaign Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 20, 2024 Paola, thank you for leaving us a review. I am happy to hear that Text Request is a great asset to your marketing agency. JB JoAnn B. Owner and Center Director Education Management ### "Easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 19, 2024 Overall I enjoy using text request. It is easy to use and I have it on a varitey of places like my phone, a widget and a tab on the computer. Pros I love that I can use the same phone number for the business. My customers only need to know one number. Cons The cost and having to pay for the extra features Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 20, 2024 JoAnn, thank you for this review. BB Brian b. Front Desk Medical Practice ### "Front desk staff" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 18, 2024 I have enjoyed using this program, easy to use and friendly to operate. Pros Very easy to use, easy to track information sent to clients Cons I would like for the most recent messages to be at the top to viewed quicker. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 20, 2024 Brian, thank you for leaivng us a review. Please reach out to success@textrequest.com and they can help you sort and filter. MB Mary B. ACCOUNT EXECUTIVE Real Estate ### "Text request experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 13, 2024 The experience with text request is been good. Pros How easy is to send a text to my clients. Cons Sometimes clients do not get the message Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 20, 2024 Mary, thank you for taking the time to leave us a review. LJ Lori J. Adoption Information Services ### "Text Request Makes us Happy!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 13, 2024 So far, it's been great, easy onboarding, etc. Pros We love the chrome extension, the payment capability and the support! Cons We would love a way to track where our web leads are coming from through the web widget. Switched from [Kenect](https://www.capterra.com/p/212906/Kenect/) The cost was high and the support was not as timely as we would have liked. Alternatives considered [Sinch MessageMedia](https://www.capterra.com/p/150203/MessageMedia/) Reasons for choosing Text Request They did not offer Chrome extension and the prices were higher. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 20, 2024 Lori, Thank you for taking the time to leave us a review. Please let success@textrequest.com know how you'd like to track leads. JM Jenn M. EO Real Estate ### "Worked well" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 13, 2024 It has worked well. I don't have anything bad to say. Pros I like that I didn't need to use my personal phone to send a business text. Cons Theres nothing that I don't like about it at this point. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 20, 2024 Jenn, thank you for leaving us a review. Glad to hear you haven't found any issues with Text Request so far. [View all Reviews](https://www.capterra.com/p/167015/Text-Request/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [WhatsApp vs Text Request](https://www.capterra.com/compare/167015-180345/Text-Request-vs-WhatsApp)[Viber vs Text Request](https://www.capterra.com/compare/167015-180348/Text-Request-vs-Viber)[Telegram vs Text Request](https://www.capterra.com/compare/167015-180347/Text-Request-vs-Telegram)[Weave vs Text Request](https://www.capterra.com/compare/141842-167015/Weave-vs-Text-Request) [Bitrix24 vs Text Request](https://www.capterra.com/compare/113540-167015/Bitrix24-vs-Text-Request)[Wati vs Text Request](https://www.capterra.com/compare/167015-204314/Text-Request-vs-WATI)[Podium vs Text Request](https://www.capterra.com/compare/164285-167015/Podium-vs-Text-Request)