# Text Request Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Text Request Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more. Source: https://www.capterra.com/p/167015/Text-Request --- # Text Request Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Text Request ## What is Text Request? Text Request is the business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messaging solutions to your everyday communication problems, so you can cut through the noise and connect with customers anytime, anywhere. Text Request is designed to scale with you, from one person handling a few conversations, to thousands of employees sending millions of messages, to custom solutions built on our API. Learn more and get a live demo at textrequest.com. ## What is Text Request used for? [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 1,193 user reviews Reviews sentiment Positive 93% Neutral 5% Negative 2% Pros & cons Streamlined patient messaging Effortless migration and onboarding Inconsistent and disruptive alerts Laggy and slow application Starting price $59 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - SMS Marketing / 2026 - Customer Engagement / 2025 - Live Chat / 2025 - Review Management / 2025 Our "Best of" badge program showcases products with the highest ratings... - Customer Communications Management / 2026 - Customer Engagement / 2026 Our "Best of" badge program showcases products with the highest ratings... Do you work for Text Request?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.textrequest.com&name=Text Request) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Text Request 4.6 (1,193) VS. [4.5 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting Price $59 Flat Rate, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (1,193) Ease Of Use 4.4 (1,094) Value For Money 4.6 (900) Value For Money 4.0 (850) Customer Service 4.7 (940) Customer Service 4.3 (880) ## Text Request alternatives Highest Rated [4.7 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.3 (669)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/167015/Text-Request/alternatives/) ## Who uses Text Request? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 279 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 279 reviews Administrative 37% Administrative 37% Health & Medical 12% Customer Services & Support 12% Sales & Business Development 11% Others 28% Top industries Based on 279 reviews Medical Practice 26% Hospital & Health Care 23% Insurance 21% Consumer Services 15% Other 15% ## Pros and Cons Streamlined patient messaging 95% positive reviews out of 98 Most reviewers appreciate patient communication for quick appointment reminders, accessible contact, and improved responsiveness. Janette B Patient Services Coordinator, 2 - 10 employees. "It also allows for quick scheduling communication, and gives our patients a second way to contact us for any of their concerns." Inconsistent and disruptive alerts 66% negative reviews out of 64 Most reviewers report notifications are unreliable, repetitive, loud, and sometimes missing, causing missed or delayed responses. Stephanie F Owner, 2 - 10 employees. "Text Request used to alert us of incoming messages but that function stopped working." Effortless migration and onboarding 98% positive reviews out of 47 Most reviewers describe transition as smooth, with easy data transfer, familiar interface, and helpful support. Laggy and slow application 80% negative reviews out of 41 Most reviewers describe performance and speed issues with frequent lag, slow loading, and unreliable auto-refresh across devices. Westin P Clinical Research Coordinator, 1,001 - 5,000 employees. "Right now I am not loving the laggy UI when scrolling - it seems to stutter no matter what device I am on." Efficient message automation 95% positive reviews out of 42 Most reviewers find templates save time, streamline repetitive messaging, and enhance communication consistency for staff. Kathleen J Guest Services Agent , 11 - 50 employees. "The templates, especially, are a great way to streamline communication." Cumbersome search experience 72% negative reviews out of 39 Most reviewers indicate search functionality is difficult, slow, and often fails to locate contacts or past conversations efficiently. Carla R Director of Education, 11 - 50 employees. "The search bar does not work properly. When you click on it and try to type, you get knocked out of the search box. " ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Chat/Messaging 4.6 (431) 70.53% of 431 reviewers that rated this feature as important or highly important It gives you real-time two-way messaging with clients and staff, including website integration and image sharing. Some reviewers find it valuable for timely communication and documentation, though a few mention occasional system crashes or issues with message delivery indicators. Alerts/Notifications 4.4 (431) 65.66% of 431 reviewers that rated this feature as important or highly important You receive timely alerts for incoming texts, helping you respond quickly. Users think notifications are helpful for prompt replies and multitasking, but some report inconsistent alerts or notification sounds, wishing for more reliable and customizable options. SMS Messaging 4.7 (392) 76.28% of 392 reviewers that rated this feature as important or highly important Text Request offers a fast, user-friendly way to reach clients, patients, and staff through SMS, supporting group messages and integrations like HubSpot. Users think it streamlines communication, improves response rates, and is preferred over calls, though some mention occasional crashes or tracking difficulties. Customer History 4.6 (347) 57.93% of 347 reviewers that rated this feature as important or highly important With this capability, you can easily review past conversations, document interactions, and track client needs. Reviewers appreciate being able to reference message history for follow-ups, confirmations, and resolving disputes, though some say searching history can sometimes be challenging. Communication Management 4.6 (265) 70.19% of 265 reviewers that rated this feature as important or highly important This aspect helps you organize, schedule, and track messages, manage groups, and flag responses. Reviewers indicate it supports team coordination, improves workflow, and makes it easy to keep conversations organized, though some users feel the layout can be hard to navigate. Inbox Management 4.3 (200) 57.50% of 200 reviewers that rated this feature as important or highly important Organize, prioritize, and manage incoming communications Text Request 66 features Send and receive text messages to communicate with clients or prospects in real-time Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities You receive timely alerts for incoming texts, helping you respond quickly. Users think notifications are helpful for prompt replies and multitasking, but some report inconsistent alerts or notification sounds, wishing for more reliable and customizable options. Application programming interface that allows for integration with other systems/databases Automatic reply functionality for incoming messages Create and automatically send premade copy in response to customer messages Send messages, notifications, or documents to an entire customer base at the same time Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Set campaign schedules by selecting start, pause, and end dates Shortcuts for inputting frequently used messages It gives you real-time two-way messaging with clients and staff, including website integration and image sharing. Some reviewers find it valuable for timely communication and documentation, though a few mention occasional system crashes or issues with message delivery indicators. Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view This aspect helps you organize, schedule, and track messages, manage groups, and flag responses. Reviewers indicate it supports team coordination, improves workflow, and makes it easy to keep conversations organized, though some users feel the layout can be hard to navigate. Manage, organize, and store contact information With this capability, you can easily review past conversations, document interactions, and track client needs. Reviewers appreciate being able to reference message history for follow-ups, confirmations, and resolving disputes, though some say searching history can sometimes be challenging. Process of dividing customers into groups based on common characteristics Customize data fields to support various needs and use cases Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Electronic storage of staff/employee contact information and job status in a centralized repository Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Public or private sharing of digital files such as documents, audio/video, images, and more Organize, prioritize, and manage incoming communications Track interaction history by documenting conversations for contacts Ability to chat online in real time Send messages to multiple subscribers at the same time Personalize text messages using templates and custom fields Access software remotely via mobile devices Notifications via mobile devices Electronic coupons delivered to a mobile device that can be exchanged for a discount Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Create and update newsletter content to increase engagement Adjust communications based on previous interactions or personal preferences Enable custom polls/voting to facilitate decision-making or increase engagement Copy on the page or chat window encouraging the user to engage with the chat option Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. Engage in direct, instant messaging with consumers Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Automatically monitor and receive alerts for any new online reviews Notifies a business when a review is left Set & manage permission levels based on user roles and restrict access to only authorized individuals Send individual or bulk text messages at predetermined times Search and filter data across systems to locate required information by entering keywords or certain criteria Text Request offers a fast, user-friendly way to reach clients, patients, and staff through SMS, supporting group messages and integrations like HubSpot. Users think it streamlines communication, improves response rates, and is preferred over calls, though some mention occasional crashes or tracking difficulties. Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, save, and re-purpose templates for emails, forms, etc. Messaging system designed for contests and sweepstakes Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Connect with meeting participants remotely over video An extended application or connector that enables users to perform additional services with their current set of tools Get Advice We can help you find the software with the features you need. Features 4.5 (1,193) 4.5 Based on 1,193 reviews ## Pricing Value for money 4.6 (900) [View pricing plan details](https://www.capterra.com/p/167015/Text-Request/pricing/) Basic $59.00 Flat Rate,Per Month It includes: - 10dlc Verified Sending - 2-Way Texting - Mass Texting - Message Templates - Payments - Unlimited Contacts - Unlimited Users Starter $139.00 Flat Rate,Per Month It includes: - 10dlc Verified Sending - 2-Way Texting - Chrome Extension - Location Requests - Mass Texting - Message Templates - Payments - Scheduled Messages - SMS Chat - Third-Party Integrations - Unlimited Contacts - Unlimited Keywords - Unlimited Users Corporate $279.00 Flat Rate,Per Month It includes: - 2-Way Texting - Chrome Extension - Location Requests - Mass Texting - Message Templates - Payments - Scheduled Messages - SMS Chat - Text Merge - Third-Party Integrations - Unlimited Contacts - Unlimited Keywords - Unlimited Users - 10DLC Verified Sending Enterprise $549.00 Flat Rate,Per Month It includes: - 2-Way Texting - API Access - Chrome Extension - Location Requests - Mass Texting - Message Templates - Payments - Scheduled Messages - SMS Chat - Text Merge - Third-Party Integrations - Unlimited Contacts - Unlimited Keywords - Unlimited Users Value for money 4.6 (900) 4.6 Based on 900 reviews ## Integrations [ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[ Clio](https://www.capterra.com/p/105428/Clio/)[ Square for Retail](https://www.capterra.com/p/170272/Square-for-Retail/)[ SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[ FranConnect](https://www.capterra.com/p/79205/FranConnect-Franchise-Software/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (940) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (940) 4.7 Based on 940 reviews ## User reviews Overall rating 4.6 Based on 1,193 reviews Filter by rating 5(854) 4(257) 3(64) 2(12) 1(6) Mentioned topic Sorted by most recent MK Monica K. Tax Prep Accounting ### "Great Add on to any business!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2026 This has been quite the upgrade to our service for our clients. In todays technology, the ability to send a test to a client in a text centered communication world is great ! Pros This is a convenient and simple way to communicate with my clients as they're able, instead of interrupting them with a call. It is quick and easy Cons the limit of letters is a bit rough, but doable. It would be nice if there were a few more available to us to send. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 24, 2026 Monica, thank you for leaving us a review. I understand the character limit can feel too little. But please note, that you the message will be received by your contact as one text, not two separate ones. HM Heidy M. Client Service Representative and Billing Assistant Consumer Services ### "Try Text Request!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 March 19, 2026 So far, there have been minimal updates, which isn't bad, but there could still be room for improvement. Pros The system is practical and very easy to use. We do only use it for text messages, maybe in the future we could use the other features. Cons I think it needs an updated interface. Something that is more interactive or just a different style would be super nice! Switched from [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/) We made the switch due to cost & product features! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RS Rob S. Senior Product Specialist Retail ### "Quality went downhill Focusing on wrong things" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 March 19, 2026 the fact that it doesn't auto refresh anymore, i have reported this and they cannot seem to fix it, if you get a message, it doesn't show unless you refresh, once you are in a thread with a customer, it will show on my phone through the mobile app, that's how i know to go answer them Pros not much, they focus on changing security settings, and updates, but the updates don't address the problem, tech support says it's not an issue and they can't remote in or duplicate it, the fact that it doesn't auto refresh anymore, i have reported this and they cannot seem to fix it, if you get a message, it doesn't show unless you refresh, once you are in a thread with a customer, it will show on my phone through the mobile app, that's how i know to go answer them Cons the fact that it doesn't auto refresh anymore, i have reported this and they cannot seem to fix it, if you get a message, it doesn't show unless you refresh, once you are in a thread with a customer, it will show on my phone through the mobile app, that's how i know to go answer them Switched from [Podium](https://www.capterra.com/p/164285/Podium/) different company was using it that i worked for, i like text request better Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KR Karthik R. Software engineer Computer & Network Security ### "Good product " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 14, 2025 Pros Nice product to use and so user friendly.. Absolutely love it.. Cons I can't tell cons on this software is really awesome.. Use it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 25, 2025 Karthik, thank you for leaving us a review. PM Paola M. CEO Marketing and Advertising ### "TextRequest is the easiest text company to use " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 20, 2024 I've been using Text Request for my marketing agency, and I highly recommend it! Unlike other telecom systems, this one is incredibly easy to use and doesn’t create unnecessary hurdles when it comes to approving campaigns. What I love most is that it delivers results. As soon as we send out the texts, we immediately start seeing requests come in. It’s a reliable tool that gets the job done quickly and efficiently. If you're looking for a straightforward, results-driven text messaging platform, this is definitely the one to choose!! :) Pros I've been using Text Request for my marketing agency, and I highly recommend it! Unlike other telecom systems, this one is incredibly easy to use and doesn’t create unnecessary hurdles when it comes to approving campaigns. What I love most is that it delivers results. As soon as we send out the texts, we immediately start seeing requests. It’s a reliable tool that gets the job done quickly and efficiently. If you're looking for a straightforward, results-driven text messaging platform, this is the one to choose!! :) Cons I need to input my bank info in some cases Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reasons for choosing Text Request They put so much trouble to make a campaign Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 20, 2024 Paola, thank you for leaving us a review. I am happy to hear that Text Request is a great asset to your marketing agency. JB JoAnn B. Owner and Center Director Education Management ### "Easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 19, 2024 Overall I enjoy using text request. It is easy to use and I have it on a varitey of places like my phone, a widget and a tab on the computer. Pros I love that I can use the same phone number for the business. My customers only need to know one number. Cons The cost and having to pay for the extra features Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 20, 2024 JoAnn, thank you for this review. BB Brian b. Front Desk Medical Practice ### "Front desk staff" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 18, 2024 I have enjoyed using this program, easy to use and friendly to operate. Pros Very easy to use, easy to track information sent to clients Cons I would like for the most recent messages to be at the top to viewed quicker. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 20, 2024 Brian, thank you for leaivng us a review. Please reach out to success@textrequest.com and they can help you sort and filter. MB Mary B. ACCOUNT EXECUTIVE Real Estate ### "Text request experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 13, 2024 The experience with text request is been good. Pros How easy is to send a text to my clients. Cons Sometimes clients do not get the message Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 20, 2024 Mary, thank you for taking the time to leave us a review. LJ Lori J. Adoption Information Services ### "Text Request Makes us Happy!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 13, 2024 So far, it's been great, easy onboarding, etc. Pros We love the chrome extension, the payment capability and the support! Cons We would love a way to track where our web leads are coming from through the web widget. Switched from [Kenect](https://www.capterra.com/p/212906/Kenect/) The cost was high and the support was not as timely as we would have liked. Alternatives considered [Sinch MessageMedia](https://www.capterra.com/p/150203/MessageMedia/) Reasons for choosing Text Request They did not offer Chrome extension and the prices were higher. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 20, 2024 Lori, Thank you for taking the time to leave us a review. Please let success@textrequest.com know how you'd like to track leads. JM Jenn M. EO Real Estate ### "Worked well" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 13, 2024 It has worked well. I don't have anything bad to say. Pros I like that I didn't need to use my personal phone to send a business text. Cons Theres nothing that I don't like about it at this point. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 20, 2024 Jenn, thank you for leaving us a review. Glad to hear you haven't found any issues with Text Request so far. [View all Reviews](https://www.capterra.com/p/167015/Text-Request/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [WhatsApp vs Text Request](https://www.capterra.com/compare/167015-180345/Text-Request-vs-WhatsApp)[Viber vs Text Request](https://www.capterra.com/compare/167015-180348/Text-Request-vs-Viber)[Telegram vs Text Request](https://www.capterra.com/compare/167015-180347/Text-Request-vs-Telegram) [Bitrix24 vs Text Request](https://www.capterra.com/compare/113540-167015/Bitrix24-vs-Text-Request)[Wati vs Text Request](https://www.capterra.com/compare/167015-204314/Text-Request-vs-WATI)[Podium vs Text Request](https://www.capterra.com/compare/164285-167015/Podium-vs-Text-Request)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)