--- title: "Best Text Request Alternatives 2026 | Capterra" description: "Looking for alternatives to Text Request? Find out how Text Request stacks up against its competitors with real user reviews, pricing information, and what features they offer." source_url: "https://www.capterra.com/p/167015/Text-Request/alternatives/" page_type: "alternatives" language: "en" --- # Text Request alternatives Last updated on August 26th, 2026 The best Text Request alternatives are WhatsApp (best overall), Telegram (best free plan), LiveAgent (best budget option), and Viber (most reviewed). Together they hold 28,743 verified Capterra reviews, with overall ratings from 4.4 to 4.7 out of 5. Text Request itself holds 4.6 out of 5 across 1,193 reviews. ### Text Request - Rating: 4.6 out of 5 (1,193 reviews) - Ease of use: 4.6 out of 5 - Starting price: $47.99 /mo - Key features: 8 of 11 top category features --- ## Top alternatives Text Request alternatives compared | Product | Rating difference | Ease of use | Starting price | Key features | | --- | --- | --- | --- | --- | | [Weave](https://www.capterra.com/p/141842/Weave/) — 4.3 out of 5 (673 reviews) | Rated 0.3 lower than this product | 4.5 out of 5 | $199.00 /mo | 4 of 11 top category features | | [Birdeye](https://www.capterra.com/p/152997/BirdEye/) — 4.7 out of 5 (705 reviews) | Rated 0.1 higher than this product | 4.7 out of 5 | Not available | 8 of 11 top category features | | [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) — 4.2 out of 5 (1,003 reviews) | Rated 0.4 lower than this product | 4.0 out of 5 | $69.00 /mo | 3 of 11 top category features | | [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) — 4.7 out of 5 (1,788 reviews) | Rated 0.1 higher than this product | 4.6 out of 5 | $15.00 /user/mo | 2 of 11 top category features | | [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) — 4.7 out of 5 (16,456 reviews) | Rated 0.1 higher than this product | 4.8 out of 5 | Not available | 0 of 11 top category features | | [Viber](https://www.capterra.com/p/180348/Viber/) — 4.4 out of 5 (4,063 reviews) | Rated 0.2 lower than this product | 4.6 out of 5 | Not available | 2 of 11 top category features | | [Telegram](https://www.capterra.com/p/180347/Telegram/) — 4.7 out of 5 (6,436 reviews) | Rated 0.1 higher than this product | 4.7 out of 5 | Not available | 1 of 11 top category features | | [Thryv](https://www.capterra.com/p/156926/Thryv/) — 4.2 out of 5 (536 reviews) | Rated 0.4 lower than this product | 4.1 out of 5 | $99.00 /mo | 10 of 11 top category features | | [Wati](https://www.capterra.com/p/204314/WATI/) — 4.6 out of 5 (207 reviews) | Rated the same as this product | 4.6 out of 5 | $59.00 /mo | 3 of 11 top category features | | [Whispir](https://www.capterra.com/p/173457/Whispir/) — 4.3 out of 5 (45 reviews) | Rated 0.3 lower than this product | 4.1 out of 5 | Not available | 6 of 11 top category features | --- ## Top alternatives with AI capabilities The Text Request alternatives with the strongest AI features are Birdeye, Bitrix24, and LiveAgent, based on verified feature data and Capterra reviews. ### [Birdeye](https://www.capterra.com/p/152997/BirdEye/) — 4.7 out of 5 (705 reviews) - AI features: AI Copilot, AI/Machine Learning, Chatbot, Generative AI, Natural Language Processing ### [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) — 4.2 out of 5 (1,003 reviews) - AI features: AI Summarization, AI Writing Assistant, Chatbot, Generative AI ### [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) — 4.7 out of 5 (1,788 reviews) - AI features: AI/Machine Learning, Chatbot, Natural Language Processing --- ## Top Free alternatives to Text Request The best free alternatives to Text Request are Birdeye, Bitrix24, and LiveAgent — all three offer a free plan alongside paid tiers. ### [Birdeye](https://www.capterra.com/p/152997/BirdEye/) — 4.7 out of 5 (705 reviews) - Free options: Free trial - Starting price: Not available ### [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) — 4.2 out of 5 (1,003 reviews) - Free options: Free trial, Free version - Starting price: $69.00 /mo ### [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) — 4.7 out of 5 (1,788 reviews) - Free options: Free trial - Starting price: $15.00 /user/mo --- ## Top alternatives for SMBs Among reviewers from companies with 1-200 employees, the highest-rated Text Request alternatives are LiveAgent (4.7), WhatsApp (4.7), and Wati (4.6). ### [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) - 1,089 SMB reviewers say - Overall rating: 4.7 out of 5 across 1,089 SMB reviews - Ease of use: 4.6 out of 5 across 1,083 SMB reviews > "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner." — Jacopo R., CEO (May 6, 2026) ### [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) - 7,564 SMB reviewers say - Overall rating: 4.7 out of 5 across 7,564 SMB reviews - Ease of use: 4.8 out of 5 across 7,564 SMB reviews > "Very easy to use with a clean interface." — Harsh Vipul T., CEO (July 20, 2026) ### [Wati](https://www.capterra.com/p/204314/WATI/) - 188 SMB reviewers say - Overall rating: 4.6 out of 5 across 188 SMB reviews - Ease of use: 4.7 out of 5 across 188 SMB reviews > "Its server issue, most of the time its shows timeout or no conversation found." — Yashraj J., IT Manager (January 5, 2026) --- ## Find software for your specific use case ### SMS Marketing - [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) — 4.6 out of 5 (539 reviews) - [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) — 4.5 out of 5 (273 reviews) - [ClickSend](https://www.capterra.com/p/175783/ClickSend/) — 4.3 out of 5 (93 reviews) ### Internal Communications - [DeskAlerts](https://www.capterra.com/p/154074/DeskAlerts/) — 4.3 out of 5 (14 reviews) - [OnBoard](https://www.capterra.com/p/179015/OnBoard-Board-Portal/) — 4.7 out of 5 (1,063 reviews) - [AlertMedia](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/) — 4.8 out of 5 (151 reviews) ### Customer Engagement - [Text](https://www.capterra.com/p/10031687/Text/) — 4.7 out of 5 (31 reviews) - [Sinch Engage](https://www.capterra.com/p/187336/Sinch-Engage/) — 4.4 out of 5 (97 reviews) - [Adobe Customer Journey Analytics](https://www.capterra.com/p/250207/Adobe-Customer-Journey-Analytics/) — 4.6 out of 5 (5 reviews) ### Live Chat - [Text](https://www.capterra.com/p/10031687/Text/) — 4.7 out of 5 (31 reviews) - [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) — 4.5 out of 5 (3,471 reviews) - [Avochato](https://www.capterra.com/p/161117/Avochato/) — 4.7 out of 5 (135 reviews) ### Customer Communications Management - [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 (4,090 reviews) - [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) — 4.2 out of 5 (1,003 reviews) - [Elixir Cloud](https://www.capterra.com/p/167144/Tango/) — 4.3 out of 5 (4 reviews) ---