--- title: "Text Request Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Text Request the right Conversational Marketing Platform solution for you? Explore 1193 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/167015/Text-Request/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-28" --- Text Request 4.6 (1193) [View alternatives](https://www.capterra.com/p/167015/Text-Request/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 28th, 2026 # Reviews of Text Request Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews CN Christoffer N TechnicianEnvironmental Services, 2 - 10 employeesUsed the software for: Less than 6 months. “I use text request for work and I like the templates that we have saved so I don’t have to type out the same message over and over again every day“ November 14, 2024 MC Mellissa C InstructorE-Learning, 201 - 500 employeesUsed the software for: Less than 6 months. “I'm not too fond of the resolved feature, ideally, it helps you to keep an eye on conversations that may need to be handled at a later time, but the fact that you have to select resolved after every reply can be cumbersome.“ December 10, 2024 AA Allison A Managing DirectorEducation Management, 11 - 50 employeesUsed the software for: Less than 6 months. “I also really love that its set up to mark messages as resolved/unresolved versus read and unread, so that the things that still require attention don't get buried in new messages. “ December 4, 2024 TC Tim C InstructorHigher Education, 51 - 200 employeesUsed the software for: Less than 6 months. “The contacts link doesn't work, so you have to send a message to someone to be able to add them to your contacts list. “ December 3, 2024 ES Emily S People Services SpecialistHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “I love that Text Request gives you the ability to communicate with all necessary employees through one single platform.“ November 11, 2024 SS Stephanie S Owner and boxing trainerSports, 2 - 10 employeesUsed the software for: Less than 6 months. “Biggest problem is that new texts do not appear on screen when I’m at my computer. And the re-sorting of texts, lack of indication of new or unread, no auto-refresh, has caused many texts to go missed and unanswered.“ October 30, 2023 CD Chrystina D Patient Services CoordinatorHealth, Wellness and Fitness, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “I really like the group message and schedule ahead feature because it allows me to easily schedule appointment reminders for patients that are booked at the same time instead of having to send individual messages to each person.“ March 4, 2024 mm marilee m clinical support specialistMedical Practice, 11 - 50 employeesUsed the software for: Less than 6 months. “took awhile to figure out how to save document/image sent by text req to pt chart.“ December 10, 2024 ## Showing most helpful reviews Showing 1-25 of 1193 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brian Del Terzo C. Program Director E-Learning Used the software for: 6-12 months ### "A great SMS solution for Businesses to serve their customers and community" June 20, 2024 5.0 The solution, servicer, and support has exceeded my expectations. Pros The HubSpot Integration is #1 and the chrome extension has actually proven to set this solution above the competition. It was important for us to be able to communicate with our customers in a personal way and TextRequest was the only solution we found that integrated with HubSpot in a way that promoted live and natural sms engagement. Cons I was initially concerned about the use of a chrome extension but that has turned out to be a positive and important aspect of what makes TextRequest the best solution for me and my team. Alternatives considered [Sinch Engage](https://www.capterra.com/p/187336/Sinch-Engage/)[Salesmsg](https://www.capterra.com/p/160386/Salesmsg/) Reason for choosing Text Request Aspects of each of these HubSpot integrations either did not meet our needs, or created conflicts with other services or solutions. Switched from [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Zoom phone did not have an SMS integration with HubSpot. Review Source Response from Text Request June 25, 2024 Brian, thank you so much for this review. Glad to hear you're enjoying our HubSpot integration and our Chrome extension. Please reach out to success@textrequest.com if you run into any issues. MC Mellissa C. Instructor E-Learning Used the software for: Less than 6 months ### "Nice platform to use." December 10, 2024 4.0 Overall, it is a nice platform that is easy to use and provides an uncomplicated way to communicate with others. Pros The ability to schedule messages makes sending messages easier and more convenient. I additionally like the platform's layout; it is pleasing to the eye and makes locating contacts very straightforward. Cons I'm not too fond of the resolved feature, ideally, it helps you to keep an eye on conversations that may need to be handled at a later time, but the fact that you have to select resolved after every reply can be cumbersome. I am also not a fan of the incoming message notification chime ( it does sound off until you open the platform, which is a good thing), it does not always sound and there have been many occasions that I missed or was too late responding to messages because I received no notification. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) They discontinued their sms messaging feature Review Source Response from Text Request December 18, 2024 Mellissa, thank you for this detailed review. Please reach out to success@textrequest.com when you encounter any issues. JC Jacob C. Instructor E-Learning Used the software for: Less than 6 months ### "An alright alternative " December 12, 2024 2.0 Experience with TextRequest overall was "mid", there were many glaring UI issues, on top of what was already mentioned. I normally tell students to text me when they need help, but with TextRequests notification issues, I have had to resort to having them call me, which makes juggling multiple conversations very difficult. Pros It worked when our normal system did not Cons Notifications do not always send alerts, it is not possible to import multiple contacts and the keyboard controls are not intuitive. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Experiencing Carrier SMS issues with Vonage Review Source Response from Text Request December 18, 2024 Jacob, thank you for leaving us a review. Please reach out to Success@textrequest.com so they can look into the notification issues. TC Tim C. Instructor Higher Education Used the software for: Less than 6 months ### "It's okay, with exceptions." December 3, 2024 4.0 It's pretty easy except for the Contact List not being functional. I need to be able to import a list of contacts. Pros It's easy to use, but the Contacts List function doesn't work. I also need to be able to import a list of contacts and that seems to be a missing function. Cons The contacts link doesn't work, so you have to send a message to someone to be able to add them to your contacts list. The training shows how to use it, but the link doesn't work. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) The texting ability was removed or had some issues and we had to change to a service that was functioning. Review Source Response from Text Request December 9, 2024 Tim, thanks for this review. Please reach out to success@textrequest.com to talk about your contact link. AA Allison A. Managing Director Education Management Used the software for: Less than 6 months ### "Don't hesistate - switch to Text Request today!" December 4, 2024 5.0 It's been wonderful. We're really enjoying the service! Pros I love that I can be logged into all of my centers and see their SMS messages in real time versus logging in to each individually. I am also really excited about improving our presence on Google with the Google Review feature. I also really love that its set up to mark messages as resolved/unresolved versus read and unread, so that the things that still require attention don't get buried in new messages. I could go on and on - bottomline, we love Text Request! Cons I would have liked more help in setting up our contacts and templates. Reason for choosing Text Request It fit our needs better than the alternatives Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) rigidity of managing a multi-center operation Review Source Response from Text Request December 12, 2024 Allison, thank you for this review. You can reach out to success@textrequest.com anytime, and have them walk you through any steps. LJ Lori J. Adoption Information Services Used the software for: Less than 6 months ### "Text Request Makes us Happy!" December 13, 2024 5.0 So far, it's been great, easy onboarding, etc. Pros We love the chrome extension, the payment capability and the support! Cons We would love a way to track where our web leads are coming from through the web widget. Alternatives considered [Sinch Engage](https://www.capterra.com/p/187336/Sinch-Engage/) Reason for choosing Text Request They did not offer Chrome extension and the prices were higher. Switched from [Kenect](https://www.capterra.com/p/212906/Kenect/) The cost was high and the support was not as timely as we would have liked. Review Source Response from Text Request December 20, 2024 Lori, Thank you for taking the time to leave us a review. Please let success@textrequest.com know how you'd like to track leads. DJ Daniel J. LIfe Insurance Manager Insurance Used the software for: I used a free trial ### "Close but not there yet. " December 3, 2024 4.0 It was short; we found that though the price point was good, it lacked a lot of features of comparable tools out there. Pros Easy interface: you see all your texts in one place. Cons Clunky, not easily organized, and a stand-alone system not compatible with our CRM Alternatives considered [Slack](https://www.capterra.com/p/135003/Slack/) Reason for choosing Text Request Reputation was critical but wanted to be price conscious Switched from [Sonar](https://www.capterra.com/p/10004822/Sonar/) We were looking for a more cost-effective option Review Source Response from Text Request December 12, 2024 Daniel, thank you for leaving us review. We do have a chrome extension that might make using it with your CRM easier. Please reach out to success@textrequest.com to talk about it. GR Gonzalo R. Lead Instructor Information Technology and Services Used the software for: Less than 6 months ### "Need Improvement " December 9, 2024 2.0 It's somewhat good, but it needs a lot of improvement. Pros It is accessible everywhere, and no need to download an app. Cons I don't like it; the interface is so not user-friendly. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Vonage sms stopped working, and we need to switch. Review Source Response from Text Request December 18, 2024 Thank you for this review. Please let us know what you'd like to see from Text Request. Email success@textrequest.com and let them know. SL Samantha L. Career Services Information Technology and Services Used the software for: Less than 6 months ### "Good Texting Service" December 9, 2024 4.0 Good. There are pros and cons of the app, but overall does what I need it to do. Pros Able to send links and convenient app on your phone. Cons The ding that reminds you of a text - need a way to turn this off. Also, text not showing up or out of order. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) They stopped their texting service and only have calling. Review Source Response from Text Request December 18, 2024 Samantha, thank you for leaving us a review. RB Roy B. Instructor Education Management Used the software for: Less than 6 months ### "Text Review" December 4, 2024 4.0 Overall it works good. I would have liked to get the notifications if the tab was minimized Pros It was easy to set up and use. I like that I could choose the display name Cons that i could not keep the view I wanted. If I went to a message then went back it was at a different screen. Also I only got an alert if the tab was opened. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Vonage was having issues with their sms system Review Source Response from Text Request December 12, 2024 Roy, thank you for leaving us a review. Please reach out to success@textrequest.com and they can help you with notifications. AS Alisha S. Vet Tech Veterinary Used the software for: 2+ years ### "Text Request Review" April 25, 2024 4.0 Awesome for the most part, just a few minor glitches. Pros Being able to contact clients, other of our locations and staff with one relatively simple platform. Cons Not a lot of after hours contact. With clients that are open 7 days a week, having someone available can really help with the client satisfaction of the service. Review Source Response from Text Request April 29, 2024 Alisha, thank you for leaving this review. We would love to expand with you and help your hospitals! RD Rick D. General Manager Oil & Energy Used the software for: 6-12 months ### "Great Messaging Application" May 1, 2024 4.0 Our experience has been great. I recommended it to our sister company and they are using it now as well. There was an issue at first because the device we ported over was an apple iPhone and the iMessage was causing a problem, but the tech team figured it out and we were set. We had the same issue with Textel, but their tech team could not figure it out. Pros I like the ease of use and the ability to use on your desktop and phone is fantastic! Cons It glitches sometimes. I hit send on a message and I get an error that says failed to send. I have to hit send again and it will go. This does not happen all the time, but it can be annoying. Alternatives considered [Textel](https://www.capterra.com/p/230612/Textel/) Reason for choosing Text Request Text Request was easier and the tech team solved the issue we were having. Switched from [Textel](https://www.capterra.com/p/230612/Textel/) It did not work at first due to iMessage settings on the device that the number used to belong to. Textel was also clunky to use. Test Request is way easier and more functional. Review Source Response from Text Request May 2, 2024 Rick, thank you for leaving us a review. So glad you switched to Text Request RI Rebecca I. Marketing and Promotions Coordinator Individual & Family Services Used the software for: 1-2 years ### "A Great Service to start with!" January 23, 2024 4.0 We use Text Request in our day to day operations and it overall serves us well. Pros It is easy to set up, is well organized and allows you to stay organized even when sharing the service with a number of team members. (Clear differentiation between which users are/have responded). Cons Customer support is sometimes slow responding to requests for assistance. Switched from [Dialpad Connect](https://www.capterra.com/p/190976/Dialpad-Sell/) The previous service had more functionalities than we needed (we only needed text messaging and chat service) and was not organized well for use with multiple users and profiles. Review Source Response from Text Request January 24, 2024 Glad to hear that you have met your needs since switching to us from Dial Pad. JS Julie S. Manager Education Management Used the software for: Less than 6 months ### "Can't find the most recent message in the conversations, group texting problematic" April 12, 2022 4.0 I liked Zipwhip better, I have no idea why we changed to you. Pros Desktop notifications are helpful, but it needs to be either that or the flashing tab, not both. Cons Everything I already mentioned, plus the constant flashing tab on my browser. It's relentless and creates a very stressful and distracting presence on my desktop - it feels like there's someone constantly poking my arm to pay attention to them, and the poking doesn't stop after I do give them my attention. It's constant and wears on me throughout the day, like a flashing red siren light just sitting on your desk all day that you can't turn off. Desktop notifications are enough, stop making the tab flash constantly. It creates psychic distress that nobody needs at work. Oh - and the sounds are horrible, that's the first thing I turned off. Review Source Response from Text Request April 14, 2022 Hello Julie, Thank you for taking the time to leave us a reveiw. So sorry our notifications aren't what you'd like. In regards to why you switched from Zipwhip, they are closing their doors at the end of this year, and we are recommended (by them) as a replacement. Please feel free to contact us so we can handle any issues you are experiencing. JP Jerry P. President Automotive Used the software for: 2+ years ### "Text Request is a great tool for communicating with our customers daily" May 24, 2024 5.0 So glad I found text request when we were searching for a chat tool, texting tool to use. Everything has been positive. Pros Reasonable cost Ease of setup Ease of use and training new staff Clients prefer text over calls in our field staff don't have to use their personal phones to text our clients We have a record of all communications with our clients Cons really can't come up with a con in our situation. works great for what we need. perhaps in would be nice if it was integrated within our internal dealer management software, but that would add more cost and not sure it would offer enough benefit to justify cost Alternatives considered [Impel](https://www.capterra.com/p/139208/SpinCar/)[Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Text Request more cost effective. text goes off website better value Review Source Response from Text Request May 28, 2024 Jerry, Thank you for leaving us a review. Please reach out to your success rep and let them know what software you use, and if our Chrome extension could help you! SS Sarah S. Patient Services Coordinator Hospital & Health Care Used the software for: Less than 6 months ### " TEXT REQUEST IS AMAZING " December 3, 2024 5.0 I am very satisfied with using text request! Pros I like that Text Request allows me to communicate with all of our patients and that it helps to break down language barriers. Cons I do not like how the auto bot responder will respond during clinic hours. Review Source Response from Text Request December 9, 2024 Sarah, thank you for this review. Please reach out to Success@textrequest.com to get the auto-response off during business hours. MB Mary B. ACCOUNT EXECUTIVE Real Estate Used the software for: Less than 6 months ### "Text request experience" December 13, 2024 4.0 The experience with text request is been good. Pros How easy is to send a text to my clients. Cons Sometimes clients do not get the message Review Source Response from Text Request December 20, 2024 Mary, thank you for taking the time to leave us a review. dM damaris M. PCS Hospital & Health Care Used the software for: Less than 6 months ### "PCS TEXT REQUEST REVIEW " December 12, 2024 5.0 I've had a great experience with it so far! Pros Being able to send patients a text reminding them of their appointments. Cons That for the Spanish templates the names don't automatically fill in like it would for English ones. Review Source Response from Text Request December 18, 2024 Thank you for this review. gP gerardo P. AGENT SALES Investment Management Used the software for: Less than 6 months ### "a general summary" December 3, 2024 5.0 In general it is quite good in a percentage of 0 to 10 a 9 Pros It is quite easy to use and make changes to and has many tools such as extensions and easy connectivity. Cons The bad thing is that it does not refresh automatically when making a change and sometimes it freezes when I use copy and paste on several open pages. Review Source Response from Text Request December 12, 2024 Gerardo, thank you for this review. Next time you notice a freeze, please reach out to support@textrequest.com DD Daniel D. Countersales Consumer Services Used the software for: Less than 6 months ### "My text review" December 3, 2024 5.0 Its great to have people send pictures so you don't have to give out your personal number Pros I can get to it when we are not super busy Cons Sometimes i don't know who it is coming from, but that's really not a big deal Review Source Response from Text Request December 12, 2024 Daniel, thank you for leaving us a review. SR Sydney R. Vet Receptionist Veterinary Used the software for: 6-12 months ### "Text Request is Great" November 16, 2024 5.0 Pros it is very easy to use and navigate. I love the ability to schedule messages and use templates for reaching out to clients. Cons Sometimes it will glitch and wont let me choose a certain time to schedule a message for, otherwise it does a pretty good job Review Source Response from Text Request November 21, 2024 Sydney, thank you for leaving us a review. Please reach out to support@textrequest.com whenever you experience an issue. MR Monisha R. Admin Consumer Services Used the software for: 2+ years ### "Game-Changer for Client Communication" October 21, 2024 5.0 My overall experience with Text Request has been fantastic. It's helped streamline client communication, saving me time and effort while ensuring my messages are delivered on time and reach the right people. The ROI has been clear with better customer responses, and I feel much more in control of my outreach. Text Request is definitely a tool I’d recommend for any business looking to enhance customer communication. Pros What I like most about Text Request is how intuitive and user-friendly the platform is. The ability to send bulk messages, schedule texts, and set up automated campaigns has significantly improved how I interact with clients. The real-time reporting and detailed analytics give me valuable insights into customer engagement, allowing me to adjust my strategy effectively. The integration with other tools is seamless, and the support team is always responsive and helpful when needed. Cons The one downside is that the platform could offer more customization options for message templates. While the default templates are helpful, having more flexibility to adjust them to specific needs or branding would be a great addition. Review Source Response from Text Request October 28, 2024 Monisha, thank you for leaving us a review. Please reach out to success@textrequest.com and let them know the details you'd like to get added to our templates feature. BB Bryan B. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "You Can't Go Wrong with Text Request" October 14, 2021 5.0 We have eliminated almost all of our conflicts with participants relating to knowing what is required, what is expected, and the excuses of "no one told me" or that "I was told...." The interactions between staff and participants are friendlier, less combative, because miscommunications have been minimized. Pros Extremely easy to use. Great implementation training provided for staff. Has eliminated 90% of complaints regarding who said what, when participants want to place blame on staff for not knowing or not being informed in the first place. The program fee pays for itself in staff time savings dealing with upset participants. We also LOVE that we get confirmation the texts are received. Cons It may not be a software issue. It may be a "text industry" issue. The only thing, and it's a small thing, is the inability to attach a pdf file. Having to use png or jpeg attachments reduces the clarity of some documents. Review Source Response from Text Request October 19, 2021 Bryan, Thank you for taking the time to leave us a review. We strive to provide you the best business texting tool possible. A of right now, with the texting industry, PDFs cannot be sent as a PDF. (due to different networks and messaging apps like iMessage).We do have some work arounds we'd love to talk through with you about if you wanted to. Just reach out to us anytime call/text: 423-218-0111. - Ramey BS Brittany S. Practice Manager and Veterinary Technician Veterinary Used the software for: 1-2 years ### "Decent Platform" April 23, 2024 3.0 Pros My veterinary team and I utilize Text Request primarily to live chat directly with pet owners. We love the ability to chat and that it offers our clients an alternative to speaking on the phone. We also very much like that we have the option to take payments via text and schedule messages for a certain date/time. Cons For all of the benefits of Text Request, I have found that the platform often lags or becomes unusable; There are often errors loading or sending messages, as well as a lack of capability of handling certain attachments that are important to send to our clients (estimates, invoices, etc.). Additionally, since I began using Text Request nearly 2 years ago, we have never had the ability to use the "mark as paid" feature; We simply receive an error message when attempting to mark something as paid. This has been reported by me personally to the Customer Support team on several occasions over the past 1-1.5 years and has yet to be corrected. Finally, I do wish that clients would NOT receive a text notification once their payment has been canceled as it tends to confuse people; I would prefer this feature to remain internal only. Review Source Response from Text Request April 29, 2024 Brittany, thank you for this detailed review. Please reach out to success@textrequest.com to talk through your CONs VR Verified Reviewer Office Manager Recreational Facilities and Services Used the software for: 6-12 months ### "Eases the burden of contacting customers" June 20, 2024 5.0 We have reduced playing 'phone tag' with many of our customers/families as response time with text messages is tremendously faster. In turn, our families who use our programs now understand texting is a great way to get the questions answered faster as multiple staff have access to the main number's messages. Pros The system was easy to set-up and invite users on our staff to start using. The ability to text from our main phone number has saved all of our staff time in phone calls and emails as simple texts get the information out quickly and two-way communication allows us to get that quick acknowledgement from the customer they did in fact receive our message. Cons The system itself functions well for its purpose. The only small issues we have encountered is how the Windows desktop app will not always update or load properly, but is resolved by restarting the program (usually after waking a PC from sleep mode). Review Source Response from Text Request July 2, 2024 Thank you so much for this detailed review. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.