---
title: "Text Request Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is Text Request the right SMS Marketing solution for you? Explore 1193 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/167015/Text-Request/reviews/"
page_type: "reviews"
language: "en"
---

Text Request

4.6 (1193)

[View alternatives](https://www.capterra.com/p/167015/Text-Request/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated August 26th, 2026

# Reviews of Text Request

Ease of use

4.6

Customer Service

4.7

## Pros and Cons in Reviews

MR

Monisha R

AdminConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years.

“The real-time reporting and detailed analytics give me valuable insights into customer engagement, allowing me to adjust my strategy effectively.“

October 21, 2024

MC

Mellissa C

InstructorE-Learning, 201 - 500 employeesUsed the software for: Less than 6 months.

“I'm not too fond of the resolved feature, ideally, it helps you to keep an eye on conversations that may need to be handled at a later time, but the fact that you have to select resolved after every reply can be cumbersome.“

December 10, 2024

CN

Christoffer N

TechnicianEnvironmental Services, 2 - 10 employeesUsed the software for: Less than 6 months.

“I use text request for work and I like the templates that we have saved so I don’t have to type out the same message over and over again every day“

November 14, 2024

TC

Tim C

InstructorHigher Education, 51 - 200 employeesUsed the software for: Less than 6 months.

“The contacts link doesn't work, so you have to send a message to someone to be able to add them to your contacts list. “

December 3, 2024

CL

Catherine L

VeterinarianMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years.

“This saves us countless hours, and allows us to rapidly give simple results, reminders and check on clients after visits.“

October 15, 2024

CC

Cheri C

Member AdvocateFinancial Services, 51 - 200 employeesUsed the software for: 6-12 months.

“Not sure if it is Text Request itself or my company, but my messages get lost in my co-workers due to our organization's size.“

September 20, 2024

SH

Sidney H

Ticket Operations ManagerEntertainment, 11 - 50 employeesUsed the software for: 1-2 years.

“The abilities it has to communicate with customers, track data, send detailed information is incredible.“

September 25, 2024

SS

Stephanie S

Owner and boxing trainerSports, 2 - 10 employeesUsed the software for: Less than 6 months.

“Biggest problem is that new texts do not appear on screen when I’m at my computer. And the re-sorting of texts, lack of indication of new or unread, no auto-refresh, has caused many texts to go missed and unanswered.“

October 30, 2023

## Showing most helpful reviews

Showing 1-25 of 1193 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Brian Del Terzo C.  
Program Director  
E-Learning  
Used the software for: 6-12 months

### "A great SMS solution for Businesses to serve their customers and community"

June 20, 2024

5.0

The solution, servicer, and support has exceeded my expectations.

Pros

The HubSpot Integration is #1 and the chrome extension has actually proven to set this solution above the competition. It was important for us to be able to communicate with our customers in a personal way and TextRequest was the only solution we found that integrated with HubSpot in a way that promoted live and natural sms engagement.

Cons

I was initially concerned about the use of a chrome extension but that has turned out to be a positive and important aspect of what makes TextRequest the best solution for me and my team.

Alternatives considered

[Salesmsg](https://www.capterra.com/p/160386/Salesmsg/)

Reason for choosing Text Request

Aspects of each of these HubSpot integrations either did not meet our needs, or created conflicts with other services or solutions.

Switched from

[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)

Zoom phone did not have an SMS integration with HubSpot.

Review Source

Response from Text Request

June 25, 2024

Brian, thank you so much for this review. Glad to hear you're enjoying our HubSpot integration and our Chrome extension. Please reach out to success@textrequest.com if you run into any issues.

MC

Mellissa C.  
Instructor  
E-Learning  
Used the software for: Less than 6 months

### "Nice platform to use."

December 10, 2024

4.0

Overall, it is a nice platform that is easy to use and provides an uncomplicated way to communicate with others.

Pros

The ability to schedule messages makes sending messages easier and more convenient. I additionally like the platform's layout; it is pleasing to the eye and makes locating contacts very straightforward.

Cons

I'm not too fond of the resolved feature, ideally, it helps you to keep an eye on conversations that may need to be handled at a later time, but the fact that you have to select resolved after every reply can be cumbersome. I am also not a fan of the incoming message notification chime ( it does sound off until you open the platform, which is a good thing), it does not always sound and there have been many occasions that I missed or was too late responding to messages because I received no notification.

Switched from

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

They discontinued their sms messaging feature

Review Source

Response from Text Request

December 18, 2024

Mellissa, thank you for this detailed review. Please reach out to success@textrequest.com when you encounter any issues.

JC

Jacob C.  
Instructor  
E-Learning  
Used the software for: Less than 6 months

### "An alright alternative "

December 12, 2024

2.0

Experience with TextRequest overall was "mid", there were many glaring UI issues, on top of what was already mentioned. I normally tell students to text me when they need help, but with TextRequests notification issues, I have had to resort to having them call me, which makes juggling multiple conversations very difficult.

Pros

It worked when our normal system did not

Cons

Notifications do not always send alerts, it is not possible to import multiple contacts and the keyboard controls are not intuitive.

Switched from

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

Experiencing Carrier SMS issues with Vonage

Review Source

Response from Text Request

December 18, 2024

Jacob, thank you for leaving us a review. Please reach out to Success@textrequest.com so they can look into the notification issues.

TC

Tim C.  
Instructor  
Higher Education  
Used the software for: Less than 6 months

### "It's okay, with exceptions."

December 3, 2024

4.0

It's pretty easy except for the Contact List not being functional. I need to be able to import a list of contacts.

Pros

It's easy to use, but the Contacts List function doesn't work. I also need to be able to import a list of contacts and that seems to be a missing function.

Cons

The contacts link doesn't work, so you have to send a message to someone to be able to add them to your contacts list. The training shows how to use it, but the link doesn't work.

Switched from

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

The texting ability was removed or had some issues and we had to change to a service that was functioning.

Review Source

Response from Text Request

December 9, 2024

Tim, thanks for this review. Please reach out to success@textrequest.com to talk about your contact link.

AA

Allison A.  
Managing Director  
Education Management  
Used the software for: Less than 6 months

### "Don't hesistate - switch to Text Request today!"

December 4, 2024

5.0

It's been wonderful. We're really enjoying the service!

Pros

I love that I can be logged into all of my centers and see their SMS messages in real time versus logging in to each individually. I am also really excited about improving our presence on Google with the Google Review feature. I also really love that its set up to mark messages as resolved/unresolved versus read and unread, so that the things that still require attention don't get buried in new messages. I could go on and on - bottomline, we love Text Request!

Cons

I would have liked more help in setting up our contacts and templates.

Alternatives considered

[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

Reason for choosing Text Request

It fit our needs better than the alternatives

Switched from

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

rigidity of managing a multi-center operation

Review Source

Response from Text Request

December 12, 2024

Allison, thank you for this review. You can reach out to success@textrequest.com anytime, and have them walk you through any steps.

LJ

Lori J.  
Adoption  
Information Services  
Used the software for: Less than 6 months

### "Text Request Makes us Happy!"

December 13, 2024

5.0

So far, it's been great, easy onboarding, etc.

Pros

We love the chrome extension, the payment capability and the support!

Cons

We would love a way to track where our web leads are coming from through the web widget.

Reason for choosing Text Request

They did not offer Chrome extension and the prices were higher.

Switched from

[Kenect](https://www.capterra.com/p/212906/Kenect/)

The cost was high and the support was not as timely as we would have liked.

Review Source

Response from Text Request

December 20, 2024

Lori, Thank you for taking the time to leave us a review. Please let success@textrequest.com know how you'd like to track leads.

DJ

Daniel J.  
LIfe Insurance Manager  
Insurance  
Used the software for: I used a free trial

### "Close but not there yet. "

December 3, 2024

4.0

It was short; we found that though the price point was good, it lacked a lot of features of comparable tools out there.

Pros

Easy interface: you see all your texts in one place.

Cons

Clunky, not easily organized, and a stand-alone system not compatible with our CRM

Alternatives considered

[Slack](https://www.capterra.com/p/135003/Slack/)

Reason for choosing Text Request

Reputation was critical but wanted to be price conscious

Switched from

[Sonar](https://www.capterra.com/p/10004822/Sonar/)

We were looking for a more cost-effective option

Review Source

Response from Text Request

December 12, 2024

Daniel, thank you for leaving us review. We do have a chrome extension that might make using it with your CRM easier. Please reach out to success@textrequest.com to talk about it.

GR

Gonzalo R.  
Lead Instructor  
Information Technology and Services  
Used the software for: Less than 6 months

### "Need Improvement "

December 9, 2024

2.0

It's somewhat good, but it needs a lot of improvement.

Pros

It is accessible everywhere, and no need to download an app.

Cons

I don't like it; the interface is so not user-friendly.

Switched from

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

Vonage sms stopped working, and we need to switch.

Review Source

Response from Text Request

December 18, 2024

Thank you for this review. Please let us know what you'd like to see from Text Request. Email success@textrequest.com and let them know.

RB

Roy B.  
Instructor  
Education Management  
Used the software for: Less than 6 months

### "Text Review"

December 4, 2024

4.0

Overall it works good. I would have liked to get the notifications if the tab was minimized

Pros

It was easy to set up and use. I like that I could choose the display name

Cons

that i could not keep the view I wanted. If I went to a message then went back it was at a different screen. Also I only got an alert if the tab was opened.

Switched from

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

Vonage was having issues with their sms system

Review Source

Response from Text Request

December 12, 2024

Roy, thank you for leaving us a review. Please reach out to success@textrequest.com and they can help you with notifications.

SL

Samantha L.  
Career Services  
Information Technology and Services  
Used the software for: Less than 6 months

### "Good Texting Service"

December 9, 2024

4.0

Good. There are pros and cons of the app, but overall does what I need it to do.

Pros

Able to send links and convenient app on your phone.

Cons

The ding that reminds you of a text - need a way to turn this off. Also, text not showing up or out of order.

Switched from

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

They stopped their texting service and only have calling.

Review Source

Response from Text Request

December 18, 2024

Samantha, thank you for leaving us a review.

CS

Celeste S.  
Owner  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Excellent Program to use with Marketing Plans"

November 12, 2024

5.0

We have experienced excellent service and fast response times.

Pros

The help that you get from tech support is outstanding! Also, the program is very simple to use. Text messaging works for customer retention and we love using it with our clients marketing programs.

Cons

I wish the basic plan was for 1500 texts.

Switched from

[Textedly](https://www.capterra.com/p/150912/Textedly/)

Poor customer service. When we called we were put on hold for a long time, then when they did pick up, they did not speak clean English.

Review Source

Response from Text Request

November 13, 2024

Celeste, Thank you for leaving us a review. Our in house success and support teams love to help!

JB

Jason B.  
Operations Manager  
Retail  
Used the software for: 6-12 months

### "Great solution that gets the job done"

October 11, 2024

5.0

We are quite pleased with the results that we have been able to achieve by getting customers to respond to us when other methods, such as emails and phone calls have not worked.

Pros

It is very easy to setup and get started right away. Their support is top notch if you need any sort of guidance and they are readily available to assist.

Cons

I haven't found any issues yet as it seems to be meeting our needs.

Alternatives considered

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/)

Reason for choosing Text Request

Better value for our needs and the ease of use was very important as well.

Review Source

Response from Text Request

October 22, 2024

Jason, thank you for leaving us a review. I am happy to hear that you find value in Text Request.

BB

Brian B.  
Front Desk  
Medical Practice  
Used the software for: 6-12 months

### "Front desk staff"

December 18, 2024

5.0

I have enjoyed using this program, easy to use and friendly to operate.

Pros

Very easy to use, easy to track information sent to clients

Cons

I would like for the most recent messages to be at the top to viewed quicker.

Review Source

Response from Text Request

December 20, 2024

Brian, thank you for leaivng us a review. Please reach out to success@textrequest.com and they can help you sort and filter.

CR

Cynthia R.  
CSR  
Consumer Services  
Used the software for: 6-12 months

### "Review of TR "

December 12, 2024

5.0

It is really simple and easy to use. I really like how you are able to connect with lots of people and its quick to use.

Pros

It is really easy to use, love how you able to set group chats and set times to send out a message. Nice features

Cons

It is not really customizable to your preference.

Review Source

Response from Text Request

December 18, 2024

Cynthia, thank you for leaving us this review.

MO

Melanie O.  
ASSISTANT  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "This is very excellent would recommend "

November 26, 2024

5.0

When i first started it asked if i needed help to navigate so i found that very helpfu.

Pros

It is very user friendly. There are options to help if you need any extensions.

Cons

Nothing at all. It is pretty easy to navigate.

Review Source

Response from Text Request

December 3, 2024

Melanie, thank you for leaving us a review.

MB

Mary B.  
ACCOUNT EXECUTIVE  
Real Estate  
Used the software for: Less than 6 months

### "Text request experience"

December 13, 2024

4.0

The experience with text request is been good.

Pros

How easy is to send a text to my clients.

Cons

Sometimes clients do not get the message

Review Source

Response from Text Request

December 20, 2024

Mary, thank you for taking the time to leave us a review.

SR

Sydney R.  
Vet Receptionist  
Veterinary  
Used the software for: 6-12 months

### "Text Request is Great"

November 16, 2024

5.0

Pros

it is very easy to use and navigate. I love the ability to schedule messages and use templates for reaching out to clients.

Cons

Sometimes it will glitch and wont let me choose a certain time to schedule a message for, otherwise it does a pretty good job

Review Source

Response from Text Request

November 21, 2024

Sydney, thank you for leaving us a review. Please reach out to support@textrequest.com whenever you experience an issue.

EM

Emerald M.  
Administrative Assistant  
Environmental Services  
Used the software for: Less than 6 months

### "we love text request!"

December 9, 2024

5.0

has made it easy to follow up with many things

Pros

easy communication between customers when initial phone call is not answered

Cons

nothing, it has really been very helpful

Review Source

Response from Text Request

December 18, 2024

Emerald, thank you for leaving us this review.

CL

Catherine L.  
Veterinarian  
Medical Practice  
Used the software for: 1-2 years

### "Modernize Your Communication Methods"

October 15, 2024

5.0

I was very skeptical about cutting down on phone time, but it has been an amazing experience. Clients love it.

Pros

The ease of use. Intuitive and user friendly. I love the way unread texts are highlighted at the top of the screen. This saves us countless hours, and allows us to rapidly give simple results, reminders and check on clients after visits. Clients love being able to communicate quickly during their workday.

Cons

The only downfall of texting is that you have to be careful of word choice, or clients can misunderstand tone.

Switched from

[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

Our business our grew their capabilities.

Review Source

Response from Text Request

October 24, 2024

Thank you for leaving us a review. Glad to hear that Text Request has saved you time.

SC

Sean C.  
Location Manager  
Automotive  
Used the software for: 2+ years

### "Easy to use"

November 8, 2024

5.0

User friendly, can pick it up very quickly

Pros

Easy to use, easy to teach, easy layout.

Cons

Can get a little slow, occasionally you can lose your current conversation

Review Source

Response from Text Request

November 11, 2024

Sean, thank you for leaving us a review. Please contact support@textrequest.com whenever you notice your account is slow.

CN

Christoffer N.  
Technician  
Environmental Services  
Used the software for: Less than 6 months

### "Christoffer with Mosquito Joe"

November 14, 2024

4.0

Are use text request for work and for the job that I do. It is a very great product. I wish there was an application to download.

Pros

I use text request for work and I like the templates that we have saved so I don’t have to type out the same message over and over again every day

Cons

I don’t like that you can’t Delete texts from previous days and all of my messages are always there. Also, it’s Webb. I wish there was an application to download.

Review Source

Response from Text Request

November 19, 2024

Christoffer, thank you for leaving us a review. We do have a desktop app that you can download here: https://www.textrequest.com/product/desktop-app Please reach out to success@textrequest.com for assistance.

JS

Jessica S.  
Personal lines specialist  
Insurance  
Used the software for: Less than 6 months

### "Highly recommend"

November 27, 2024

5.0

its pretty easy and convenient, I like being able to offer multiple forms of communication

Pros

the ease of texting customers, making it easier for them

Cons

finding codes to access different sites, sometimes hard to find

Review Source

Response from Text Request

December 3, 2024

Jessica, thank you for taking the time to leave us a review.

RR

Reynaldo R.  
Coordinator Ref Dept  
Hospital & Health Care  
Used the software for: 1-2 years

### "Text Request it´s awsome!"

October 21, 2024

5.0

Pros

Really effective to bring info to people about appointments

Cons

Nothing, actually is very accurate to find info regarding previous messages

Review Source

Response from Text Request

November 7, 2024

Reynaldo, thank you for leaving us a review.

AG

Ashlee G.  
Site Coordinator  
Medical Practice  
Used the software for: 1-2 years

### "Excellent Service!"

October 15, 2024

5.0

It makes communicating with customers so easy, whether its individual convo or templated messages.

Pros

Templating, timed messages, easy to use!

Cons

Nothing! I have used other text services before but I don't have any of the issues I did with the others.

Review Source

Response from Text Request

October 24, 2024

Ashlee, thank you for this review. Glad you haven't run into any issues.

MH

Melinda H.  
Office Support Specialist  
Medical Practice  
Used the software for: Less than 6 months

### "text request"

October 29, 2024

4.0

Pros

The efficiency and easy access of the app

Cons

That you can't send private messages. Messages don't need to be visible to all

Review Source

Response from Text Request

November 6, 2024

Melinda, thank you for this review.

Similar Products

Featured

## Send me user reviews about this product

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.