# Text Request Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Text Request the right SMS Marketing solution for you? Explore 1193 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167015/Text-Request/reviews/ --- Text Request 4.6 (1193) [View alternatives](https://www.capterra.com/p/167015/Text-Request/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Text Request Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews Streamlined patient engagement tool 95% positive reviews out of 98 Most users report patient communication is easier, more efficient, and preferred for appointment reminders and updates. Arlemarie M. Biometrist, 201 - 500 employees. "I love that it makes it really easy to reach out to patients with appointment reminders in a way that is easily documented." Inconsistent and disruptive notifications 66% negative reviews out of 64 Most reviewers indicate notifications are unreliable, repetitive, and sometimes overwhelming, causing missed or delayed message responses. Stephanie F. Owner, 2 - 10 employees. "Text Request used to alert us of incoming messages but that function stopped working." Effortless migration from ZipWhip 98% positive reviews out of 47 Most reviewers describe transition as smooth, with quick data migration and minimal disruption to daily operations. Frequent lag and slow performance 80% negative reviews out of 41 Most users comment performance and speed issues cause app freezes, slow loading, and require frequent manual refreshing. Westin P. Clinical Research Coordinator, 1,001 - 5,000 employees. "Right now I am not loving the laggy UI when scrolling - it seems to stutter no matter what device I am on." Time-saving message templates 95% positive reviews out of 42 Most reviewers find templates streamline repetitive messaging, saving time and ensuring consistent communication with clients. Cynthia F. Business Manager, 11 - 50 employees. "The ability to have a template, enter the phone number/name, then hit send saves us so much time to focus on other tasks!" Cumbersome message search process 72% negative reviews out of 39 Most reviewers find search functionality unintuitive, slow, and unreliable for locating contacts or past conversations efficiently. Carla R. Director of Education, 11 - 50 employees. "The search bar does not work properly. When you click on it and try to type, you get knocked out of the search box. " ## Showing most helpful reviews Showing 1-25 of 1193 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brian Del Terzo C. Program Director E-Learning Used the software for: 6-12 months ### "A great SMS solution for Businesses to serve their customers and community" June 20, 2024 5.0 The solution, servicer, and support has exceeded my expectations. Pros The HubSpot Integration is #1 and the chrome extension has actually proven to set this solution above the competition. It was important for us to be able to communicate with our customers in a personal way and TextRequest was the only solution we found that integrated with HubSpot in a way that promoted live and natural sms engagement. Cons I was initially concerned about the use of a chrome extension but that has turned out to be a positive and important aspect of what makes TextRequest the best solution for me and my team. Alternatives considered [Salesmsg](https://www.capterra.com/p/160386/Salesmsg/)[Sinch MessageMedia](https://www.capterra.com/p/150203/MessageMedia/) Reason for choosing Text Request Aspects of each of these HubSpot integrations either did not meet our needs, or created conflicts with other services or solutions. Switched from [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Zoom phone did not have an SMS integration with HubSpot. Review Source Response from Text Request June 25, 2024 Brian, thank you so much for this review. Glad to hear you're enjoying our HubSpot integration and our Chrome extension. Please reach out to success@textrequest.com if you run into any issues. MC Mellissa C. Instructor E-Learning Used the software for: Less than 6 months ### "Nice platform to use." December 10, 2024 4.0 Overall, it is a nice platform that is easy to use and provides an uncomplicated way to communicate with others. Pros The ability to schedule messages makes sending messages easier and more convenient. I additionally like the platform's layout; it is pleasing to the eye and makes locating contacts very straightforward. Cons I'm not too fond of the resolved feature, ideally, it helps you to keep an eye on conversations that may need to be handled at a later time, but the fact that you have to select resolved after every reply can be cumbersome. I am also not a fan of the incoming message notification chime ( it does sound off until you open the platform, which is a good thing), it does not always sound and there have been many occasions that I missed or was too late responding to messages because I received no notification. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) They discontinued their sms messaging feature Review Source Response from Text Request December 18, 2024 Mellissa, thank you for this detailed review. Please reach out to success@textrequest.com when you encounter any issues. JC Jacob C. Instructor E-Learning Used the software for: Less than 6 months ### "An alright alternative " December 12, 2024 2.0 Experience with TextRequest overall was "mid", there were many glaring UI issues, on top of what was already mentioned. I normally tell students to text me when they need help, but with TextRequests notification issues, I have had to resort to having them call me, which makes juggling multiple conversations very difficult. Pros It worked when our normal system did not Cons Notifications do not always send alerts, it is not possible to import multiple contacts and the keyboard controls are not intuitive. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Experiencing Carrier SMS issues with Vonage Review Source Response from Text Request December 18, 2024 Jacob, thank you for leaving us a review. Please reach out to Success@textrequest.com so they can look into the notification issues. TC Tim C. Instructor Higher Education Used the software for: Less than 6 months ### "It's okay, with exceptions." December 3, 2024 4.0 It's pretty easy except for the Contact List not being functional. I need to be able to import a list of contacts. Pros It's easy to use, but the Contacts List function doesn't work. I also need to be able to import a list of contacts and that seems to be a missing function. Cons The contacts link doesn't work, so you have to send a message to someone to be able to add them to your contacts list. The training shows how to use it, but the link doesn't work. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) The texting ability was removed or had some issues and we had to change to a service that was functioning. Review Source Response from Text Request December 9, 2024 Tim, thanks for this review. Please reach out to success@textrequest.com to talk about your contact link. AA Allison A. Managing Director Education Management Used the software for: Less than 6 months ### "Don't hesistate - switch to Text Request today!" December 4, 2024 5.0 It's been wonderful. We're really enjoying the service! Pros I love that I can be logged into all of my centers and see their SMS messages in real time versus logging in to each individually. I am also really excited about improving our presence on Google with the Google Review feature. I also really love that its set up to mark messages as resolved/unresolved versus read and unread, so that the things that still require attention don't get buried in new messages. I could go on and on - bottomline, we love Text Request! Cons I would have liked more help in setting up our contacts and templates. Alternatives considered [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Reason for choosing Text Request It fit our needs better than the alternatives Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) rigidity of managing a multi-center operation Review Source Response from Text Request December 12, 2024 Allison, thank you for this review. You can reach out to success@textrequest.com anytime, and have them walk you through any steps. LJ Lori J. Adoption Information Services Used the software for: Less than 6 months ### "Text Request Makes us Happy!" December 13, 2024 5.0 So far, it's been great, easy onboarding, etc. Pros We love the chrome extension, the payment capability and the support! Cons We would love a way to track where our web leads are coming from through the web widget. Alternatives considered [Sinch MessageMedia](https://www.capterra.com/p/150203/MessageMedia/) Reason for choosing Text Request They did not offer Chrome extension and the prices were higher. Switched from [Kenect](https://www.capterra.com/p/212906/Kenect/) The cost was high and the support was not as timely as we would have liked. Review Source Response from Text Request December 20, 2024 Lori, Thank you for taking the time to leave us a review. Please let success@textrequest.com know how you'd like to track leads. DJ Daniel J. LIfe Insurance Manager Insurance Used the software for: I used a free trial ### "Close but not there yet. " December 3, 2024 4.0 It was short; we found that though the price point was good, it lacked a lot of features of comparable tools out there. Pros Easy interface: you see all your texts in one place. Cons Clunky, not easily organized, and a stand-alone system not compatible with our CRM Alternatives considered [Slack](https://www.capterra.com/p/135003/Slack/) Reason for choosing Text Request Reputation was critical but wanted to be price conscious Switched from [Sonar](https://www.capterra.com/p/10004822/Sonar/) We were looking for a more cost-effective option Review Source Response from Text Request December 12, 2024 Daniel, thank you for leaving us review. We do have a chrome extension that might make using it with your CRM easier. Please reach out to success@textrequest.com to talk about it. JC Jessica C. Office Manager Retail Used the software for: 1-2 years ### "Great Tool for Small Business" October 8, 2024 5.0 We use it several times per day, every day! It is user friendly and has saved us time and money! Pros It was very easy to transfer our contact information over from our previous software. Cons The limitation when it comes to video and picture messages. Alternatives considered [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) Reason for choosing Text Request Text Request was the most affordable and user friendly option. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) End of life for Zipwhip so we had to find a different service. Review Source Response from Text Request October 21, 2024 Jessica, thank you for leaving us a review. Glad to hear it's a daily use for you. RB Roy B. Instructor Education Management Used the software for: Less than 6 months ### "Text Review" December 4, 2024 4.0 Overall it works good. I would have liked to get the notifications if the tab was minimized Pros It was easy to set up and use. I like that I could choose the display name Cons that i could not keep the view I wanted. If I went to a message then went back it was at a different screen. Also I only got an alert if the tab was opened. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Vonage was having issues with their sms system Review Source Response from Text Request December 12, 2024 Roy, thank you for leaving us a review. Please reach out to success@textrequest.com and they can help you with notifications. GR Gonzalo R. Lead Instructor Information Technology and Services Used the software for: Less than 6 months ### "Need Improvement " December 9, 2024 2.0 It's somewhat good, but it needs a lot of improvement. Pros It is accessible everywhere, and no need to download an app. Cons I don't like it; the interface is so not user-friendly. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Vonage sms stopped working, and we need to switch. Review Source Response from Text Request December 18, 2024 Thank you for this review. Please let us know what you'd like to see from Text Request. Email success@textrequest.com and let them know. AR Abby R. Sales Support Wholesale Used the software for: 1-2 years ### "Text Request is Better than the Rest!!" December 9, 2024 5.0 Really good!!! Love that you get alerted even if you don't have the tab open. Pros Messages appear in the tab header and alerts you if you have a new one. Other services are not like this. Cons Not able to color coordinate the squares of different messages. Review Source Response from Text Request December 18, 2024 Abby, thank you for leaving us this review. Please reach out to success@textrequest.com for any help with the organization. KM Katrina M. Staffing specialist Hospital & Health Care Used the software for: 1-2 years ### "A great texting program" November 20, 2024 5.0 Ive been using text request for two years and thoroughly enjoy it Pros The ease of us, the look and feel of the whole app. Cons You cant filter by user who last responded to a text Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) ZipWhip shut down I believe. Im not sure Review Source Response from Text Request November 25, 2024 Katrina, thank you for leaving us a review. Glad to hear that you are still enjoying Text Request. Zipwhip did close their doors, and we are happy you decided to switch to us. CL Catherine L. Veterinarian Medical Practice Used the software for: 1-2 years ### "Modernize Your Communication Methods" October 15, 2024 5.0 I was very skeptical about cutting down on phone time, but it has been an amazing experience. Clients love it. Pros The ease of use. Intuitive and user friendly. I love the way unread texts are highlighted at the top of the screen. This saves us countless hours, and allows us to rapidly give simple results, reminders and check on clients after visits. Clients love being able to communicate quickly during their workday. Cons The only downfall of texting is that you have to be careful of word choice, or clients can misunderstand tone. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Our business our grew their capabilities. Review Source Response from Text Request October 24, 2024 Thank you for leaving us a review. Glad to hear that Text Request has saved you time. CR Cynthia R. CSR Consumer Services Used the software for: 6-12 months ### "Review of TR " December 12, 2024 5.0 It is really simple and easy to use. I really like how you are able to connect with lots of people and its quick to use. Pros It is really easy to use, love how you able to set group chats and set times to send out a message. Nice features Cons It is not really customizable to your preference. Review Source Response from Text Request December 18, 2024 Cynthia, thank you for leaving us this review. MJ Myesheia J. Patient Services Coordinator Medical Practice Used the software for: 1-2 years ### "text request" December 3, 2024 5.0 Pros Easy way to communicate with our patients. Cons Cannot delete old text messages, it would be nice to remove old messages from past patients. Review Source Response from Text Request December 9, 2024 Myesheia, thank you for this review. SS Sarah S. Patient Services Coordinator Hospital & Health Care Used the software for: Less than 6 months ### " TEXT REQUEST IS AMAZING " December 3, 2024 5.0 I am very satisfied with using text request! Pros I like that Text Request allows me to communicate with all of our patients and that it helps to break down language barriers. Cons I do not like how the auto bot responder will respond during clinic hours. Review Source Response from Text Request December 9, 2024 Sarah, thank you for this review. Please reach out to Success@textrequest.com to get the auto-response off during business hours. MO Melanie O. ASSISTANT Non-Profit Organization Management Used the software for: 6-12 months ### "This is very excellent would recommend " November 26, 2024 5.0 When i first started it asked if i needed help to navigate so i found that very helpfu. Pros It is very user friendly. There are options to help if you need any extensions. Cons Nothing at all. It is pretty easy to navigate. Review Source Response from Text Request December 3, 2024 Melanie, thank you for leaving us a review. JC Josh C. Manager Utilities Used the software for: Less than 6 months ### "Review of text" December 12, 2024 5.0 Super great communication had gone way up Pros Great resource , has really helped out in our organization Cons Wish there was desktop app that prompts would make it better Review Source Response from Text Request December 18, 2024 Josh, thank you for taking the time to leave us a review. EM Emerald M. Administrative Assistant Environmental Services Used the software for: Less than 6 months ### "we love text request!" December 9, 2024 5.0 has made it easy to follow up with many things Pros easy communication between customers when initial phone call is not answered Cons nothing, it has really been very helpful Review Source Response from Text Request December 18, 2024 Emerald, thank you for leaving us this review. BP Barbara P. Program Director Education Management Used the software for: 2+ years ### "Text Request helps us grow our programming" October 3, 2024 5.0 TR has provided an essential platform to contact our program participants and have them respond immediately. There are several features that help us or organize groups, send scheduled messages and also use the out of the office messages to respond when we are not working. Pros The ability to mass text our participants and have them respond or individually text them in a conversation. Cons Some of the administrative functions are hard to navigate. Review Source Response from Text Request October 9, 2024 Barbara, thank you for leaving us a review. Glad Text Request is helping you connect with participants. AP Amber P. CSR Consumer Services Used the software for: Less than 6 months ### "customer service rep " December 2, 2024 5.0 MY experience has been such a pleasure it makes everything so easy Pros I think that Text request is wonderful. and easy and helpful. Cons I think that there is nothing I do not like about Text request . Review Source Response from Text Request December 9, 2024 Amber, thank you for leaving us a review. AB Andrew B. VP, Group Benefits Insurance Used the software for: Less than 6 months ### "Love this product, a must have!" November 5, 2024 5.0 Easy to set up and use on a daily basis. Lots of ways to customize and set up your prefect workflow. Pros Easy to set up and use. Love this product! Cons Cost can get pricey if you send a lot of texts Review Source Response from Text Request November 12, 2024 Andrew, thank you for leaving us a review. JM Jenn M. EO Real Estate Used the software for: Less than 6 months ### "Worked well" December 13, 2024 4.0 It has worked well. I don't have anything bad to say. Pros I like that I didn't need to use my personal phone to send a business text. Cons Theres nothing that I don't like about it at this point. Review Source Response from Text Request December 20, 2024 Jenn, thank you for leaving us a review. Glad to hear you haven't found any issues with Text Request so far. dB danielle B. sales associate Furniture Used the software for: Less than 6 months ### "great app! " October 29, 2024 5.0 I love this app, it makes communicating with customers super easy. Especially when the store is busy. Pros Makes communicating with customers very easy! Cons I can't think of any cons. Overall the app is incredibly easy to use and makes communicating convenient Review Source Response from Text Request November 6, 2024 Thank you for this review. if you have any CONS, please reach out to success@textrequest.com mM marilee M. clinical support specialist Medical Practice Used the software for: Less than 6 months ### "1st time user" December 10, 2024 4.0 good. haven't used it a lot as usually utilized by front desk staff. Pros easy way to contact patients and have them send photos etc. Cons took awhile to figure out how to save document/image sent by text req to pt chart. Review Source Response from Text Request December 18, 2024 Thank you for leaving us a review. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.