# Text Request Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Text Request the right SMS Marketing solution for you? Explore 1193 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/167015/Text-Request/reviews

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Text Request

4.6 (1193)

[View alternatives](https://www.capterra.com/p/167015/Text-Request/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Text Request

Ease of use

4.6

Customer Service

4.7

## Pros and Cons in Reviews

MG

Milousa G

Customer service representativeConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months.

“It simplifies interactions, making them more accessible, and includes automation features for responses and reminders, which save time and boost efficiency.“

July 15, 2024

BS

Brittany S

Practice Manager and Veterinary TechnicianVeterinary, 201 - 500 employeesUsed the software for: 1-2 years.

“For all of the benefits of Text Request, I have found that the platform often lags or becomes unusable; There are often errors loading or sending messages, as well as a lack of capability of handling certain attachments that are important to send to our clients (estimates, invoices, etc.).“

April 23, 2024

BJ

Bryce J

VP of SalesMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years.

“I like how text request lets us get chat requests on the website and then takes the chat to their phone so they aren't stuck online - the conversation can continue wherever they go because the messaging is over their phone and text.“

April 29, 2024

BS

Brittany S

Practice Manager and Veterinary TechnicianVeterinary, 201 - 500 employeesUsed the software for: 1-2 years.

“Additionally, since I began using Text Request nearly 2 years ago, we have never had the ability to use the "mark as paid" feature; We simply receive an error message when attempting to mark something as paid.“

April 23, 2024

KA

Kristen A

General ManagerMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months.

“We love all of the features such as customized templates for easy sending and scheduled messages so we can automate important reminders. “

June 25, 2024

MC

Mellissa C

InstructorE-Learning, 201 - 500 employeesUsed the software for: Less than 6 months.

“I'm not too fond of the resolved feature, ideally, it helps you to keep an eye on conversations that may need to be handled at a later time, but the fact that you have to select resolved after every reply can be cumbersome.“

December 10, 2024

ST

Sarah T

CSRConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months.

“Overall, Text Request has been a reliable tool for enhancing our customer communication strategies through text messaging, offering solid support and a range of useful features that have benefited our business.“

July 18, 2024

TC

Tim C

InstructorHigher Education, 51 - 200 employeesUsed the software for: Less than 6 months.

“The contacts link doesn't work, so you have to send a message to someone to be able to add them to your contacts list. “

December 3, 2024

## Showing most helpful reviews

Showing 1-25 of 1193 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Brian Del Terzo C.  
Program Director  
E-Learning  
Used the software for: 6-12 months

### "A great SMS solution for Businesses to serve their customers and community"

June 20, 2024

5.0

The solution, servicer, and support has exceeded my expectations.

Pros

The HubSpot Integration is #1 and the chrome extension has actually proven to set this solution above the competition. It was important for us to be able to communicate with our customers in a personal way and TextRequest was the only solution we found that integrated with HubSpot in a way that promoted live and natural sms engagement.

Cons

I was initially concerned about the use of a chrome extension but that has turned out to be a positive and important aspect of what makes TextRequest the best solution for me and my team.

Alternatives considered

[Salesmsg](https://www.capterra.com/p/160386/Salesmsg/)[Sinch MessageMedia](https://www.capterra.com/p/150203/MessageMedia/)

Reason for choosing Text Request

Aspects of each of these HubSpot integrations either did not meet our needs, or created conflicts with other services or solutions.

Switched from

[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)

Zoom phone did not have an SMS integration with HubSpot.

Review Source

Response from Text Request

June 25, 2024

Brian, thank you so much for this review. Glad to hear you're enjoying our HubSpot integration and our Chrome extension. Please reach out to success@textrequest.com if you run into any issues.

MC

Mellissa C.  
Instructor  
E-Learning  
Used the software for: Less than 6 months

### "Nice platform to use."

December 10, 2024

4.0

Overall, it is a nice platform that is easy to use and provides an uncomplicated way to communicate with others.

Pros

The ability to schedule messages makes sending messages easier and more convenient. I additionally like the platform's layout; it is pleasing to the eye and makes locating contacts very straightforward.

Cons

I'm not too fond of the resolved feature, ideally, it helps you to keep an eye on conversations that may need to be handled at a later time, but the fact that you have to select resolved after every reply can be cumbersome. I am also not a fan of the incoming message notification chime ( it does sound off until you open the platform, which is a good thing), it does not always sound and there have been many occasions that I missed or was too late responding to messages because I received no notification.

Switched from

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

They discontinued their sms messaging feature

Review Source

Response from Text Request

December 18, 2024

Mellissa, thank you for this detailed review. Please reach out to success@textrequest.com when you encounter any issues.

JC

Jacob C.  
Instructor  
E-Learning  
Used the software for: Less than 6 months

### "An alright alternative "

December 12, 2024

2.0

Experience with TextRequest overall was "mid", there were many glaring UI issues, on top of what was already mentioned. I normally tell students to text me when they need help, but with TextRequests notification issues, I have had to resort to having them call me, which makes juggling multiple conversations very difficult.

Pros

It worked when our normal system did not

Cons

Notifications do not always send alerts, it is not possible to import multiple contacts and the keyboard controls are not intuitive.

Switched from

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

Experiencing Carrier SMS issues with Vonage

Review Source

Response from Text Request

December 18, 2024

Jacob, thank you for leaving us a review. Please reach out to Success@textrequest.com so they can look into the notification issues.

TC

Tim C.  
Instructor  
Higher Education  
Used the software for: Less than 6 months

### "It's okay, with exceptions."

December 3, 2024

4.0

It's pretty easy except for the Contact List not being functional. I need to be able to import a list of contacts.

Pros

It's easy to use, but the Contacts List function doesn't work. I also need to be able to import a list of contacts and that seems to be a missing function.

Cons

The contacts link doesn't work, so you have to send a message to someone to be able to add them to your contacts list. The training shows how to use it, but the link doesn't work.

Switched from

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

The texting ability was removed or had some issues and we had to change to a service that was functioning.

Review Source

Response from Text Request

December 9, 2024

Tim, thanks for this review. Please reach out to success@textrequest.com to talk about your contact link.

JC

Jessica C.  
Office Manager  
Retail  
Used the software for: 1-2 years

### "Great Tool for Small Business"

October 8, 2024

5.0

We use it several times per day, every day! It is user friendly and has saved us time and money!

Pros

It was very easy to transfer our contact information over from our previous software.

Cons

The limitation when it comes to video and picture messages.

Alternatives considered

[EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/)

Reason for choosing Text Request

Text Request was the most affordable and user friendly option.

Switched from

[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

End of life for Zipwhip so we had to find a different service.

Review Source

Response from Text Request

October 21, 2024

Jessica, thank you for leaving us a review. Glad to hear it's a daily use for you.

AA

Allison A.  
Managing Director  
Education Management  
Used the software for: Less than 6 months

### "Don't hesistate - switch to Text Request today!"

December 4, 2024

5.0

It's been wonderful. We're really enjoying the service!

Pros

I love that I can be logged into all of my centers and see their SMS messages in real time versus logging in to each individually. I am also really excited about improving our presence on Google with the Google Review feature. I also really love that its set up to mark messages as resolved/unresolved versus read and unread, so that the things that still require attention don't get buried in new messages. I could go on and on - bottomline, we love Text Request!

Cons

I would have liked more help in setting up our contacts and templates.

Alternatives considered

[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

Reason for choosing Text Request

It fit our needs better than the alternatives

Switched from

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

rigidity of managing a multi-center operation

Review Source

Response from Text Request

December 12, 2024

Allison, thank you for this review. You can reach out to success@textrequest.com anytime, and have them walk you through any steps.

LJ

Lori J.  
Adoption  
Information Services  
Used the software for: Less than 6 months

### "Text Request Makes us Happy!"

December 13, 2024

5.0

So far, it's been great, easy onboarding, etc.

Pros

We love the chrome extension, the payment capability and the support!

Cons

We would love a way to track where our web leads are coming from through the web widget.

Alternatives considered

[Sinch MessageMedia](https://www.capterra.com/p/150203/MessageMedia/)

Reason for choosing Text Request

They did not offer Chrome extension and the prices were higher.

Switched from

[Kenect](https://www.capterra.com/p/212906/Kenect/)

The cost was high and the support was not as timely as we would have liked.

Review Source

Response from Text Request

December 20, 2024

Lori, Thank you for taking the time to leave us a review. Please let success@textrequest.com know how you'd like to track leads.

DJ

Daniel J.  
LIfe Insurance Manager  
Insurance  
Used the software for: I used a free trial

### "Close but not there yet. "

December 3, 2024

4.0

It was short; we found that though the price point was good, it lacked a lot of features of comparable tools out there.

Pros

Easy interface: you see all your texts in one place.

Cons

Clunky, not easily organized, and a stand-alone system not compatible with our CRM

Alternatives considered

[Slack](https://www.capterra.com/p/135003/Slack/)

Reason for choosing Text Request

Reputation was critical but wanted to be price conscious

Switched from

[Sonar](https://www.capterra.com/p/10004822/Sonar/)

We were looking for a more cost-effective option

Review Source

Response from Text Request

December 12, 2024

Daniel, thank you for leaving us review. We do have a chrome extension that might make using it with your CRM easier. Please reach out to success@textrequest.com to talk about it.

VR

Verified Reviewer  
I.T. Marketing  
Consumer Services  
Used the software for: 2+ years

### "It's A Great Way to Communicate"

June 25, 2024

5.0

My overall experience, through the last few years, has been excellent. We did use it for everything for a few months when our integrated option failed us. We would export, copy and paste, and then customize all of our reminders and appointments for the next day to send as a group text to all appointments in that same time range. It worked for the most part, we just wanted to eliminate the part of having to export all of the data, then manually pull the numbers for those specific times, and create specific group messages out of those numbers on a daily basis. Too time consuming, once again not their fault.

Pros

The chrome extension is something I use on a daily basis, to click a number on a page and send a quick text to it, either reminding them to sign something, look at something or to simply communicate. The ease of contacting anyone that needs contacting is why we keep Text Request, as it's not our main source of customer interaction but it is by far the easiest and fastest. The separate dashboards with different numbers, for different users, or shared users (however you want to set it up) is another huge plus. One department can use one number, while another person has access to that plus their own if needed. Definitely scalable with growing companies.

Cons

If it were to integrate with our main program we use for scheduling and routing, we'd solely use it. But our program doesn't play nice with others, so it's really nothing that I can blame them for. We really have no choice but to use the integrated option because all others just fall at the wayside when needing to use the data we've already entered. Other than that, it's perfect for general daily use and to contact clients or customers quickly and efficiently, and keeping everything organized how you want it.

Alternatives considered

[Sublime Text](https://www.capterra.com/p/179535/Sublime-Text/)

Reason for choosing Text Request

Functionality, interface and price were what we were looking for, and what we found in text request.

Review Source

Response from Text Request

July 2, 2024

Thank you so much for this detailed review. Please reach out to success@textrequest.com and let them know the main program that you use.

VR

Verified Reviewer  
Asst AD, Ticketing  
Events Services  
Used the software for: 2+ years

### "TextRequest a Huge Help for Our Business"

June 20, 2024

4.0

Very valuable tool with ease of use and setup

Pros

This is a great tool for sales and communication for a small staff like ours.

Cons

The group texting could be improved on ease of setup

Switched from

[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

ZipWhip was going away so needed a new system

Review Source

Response from Text Request

June 26, 2024

Thank you for taking the time to leave us this review.

MR

Monisha R.  
Admin  
Consumer Services  
Used the software for: 2+ years

### "Game-Changer for Client Communication"

October 21, 2024

5.0

My overall experience with Text Request has been fantastic. It's helped streamline client communication, saving me time and effort while ensuring my messages are delivered on time and reach the right people. The ROI has been clear with better customer responses, and I feel much more in control of my outreach. Text Request is definitely a tool I’d recommend for any business looking to enhance customer communication.

Pros

What I like most about Text Request is how intuitive and user-friendly the platform is. The ability to send bulk messages, schedule texts, and set up automated campaigns has significantly improved how I interact with clients. The real-time reporting and detailed analytics give me valuable insights into customer engagement, allowing me to adjust my strategy effectively. The integration with other tools is seamless, and the support team is always responsive and helpful when needed.

Cons

The one downside is that the platform could offer more customization options for message templates. While the default templates are helpful, having more flexibility to adjust them to specific needs or branding would be a great addition.

Review Source

Response from Text Request

October 28, 2024

Monisha, thank you for leaving us a review. Please reach out to success@textrequest.com and let them know the details you'd like to get added to our templates feature.

AZ

Adriana Z.  
PATIENT SERVICE'S COORDINATOR  
Hospital & Health Care  
Used the software for: 1-2 years

### "I LOVE TEXT REQUEST "

December 3, 2024

5.0

This has been the most efficient form of communication that we have used!

Pros

Text request has been very easy to use and navigate as needed. Patients enjoy being able to reach us via text instead of call.

Cons

There is not a single thing that I do not enjoy about text request!

Review Source

Response from Text Request

December 12, 2024

Adriana, thank you for taking the time to leave us a review.

KM

Katrina M.  
Staffing specialist  
Hospital & Health Care  
Used the software for: 1-2 years

### "A great texting program"

November 20, 2024

5.0

Ive been using text request for two years and thoroughly enjoy it

Pros

The ease of us, the look and feel of the whole app.

Cons

You cant filter by user who last responded to a text

Switched from

[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

ZipWhip shut down I believe. Im not sure

Review Source

Response from Text Request

November 25, 2024

Katrina, thank you for leaving us a review. Glad to hear that you are still enjoying Text Request. Zipwhip did close their doors, and we are happy you decided to switch to us.

NS

Nicole S.  
Special Projects and Software Integrations Mgr  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Text Request Excellence"

October 29, 2024

5.0

They have been very easy to work with and we use them for 2 of our companies one larger and the other very small. We get the same service and support for both.

Pros

The ease of use and their friendly customer support.

Cons

No complaints really, we have had a very pleasant relationship with Text Request.

Review Source

Response from Text Request

November 6, 2024

Nicole, thank you for this review.

SC

Sean C.  
Location Manager  
Automotive  
Used the software for: 2+ years

### "Easy to use"

November 8, 2024

5.0

User friendly, can pick it up very quickly

Pros

Easy to use, easy to teach, easy layout.

Cons

Can get a little slow, occasionally you can lose your current conversation

Review Source

Response from Text Request

November 11, 2024

Sean, thank you for leaving us a review. Please contact support@textrequest.com whenever you notice your account is slow.

KR

Karthik R.  
Software engineer  
Computer & Network Security  
Used the software for: I used a free trial

### "Good product "

April 14, 2025

5.0

Pros

Nice product to use and so user friendly.. Absolutely love it..

Cons

I can't tell cons on this software is really awesome.. Use it

Review Source

Response from Text Request

April 25, 2025

Karthik, thank you for leaving us a review.

CM

Cynthia M.  
Physical Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "we like text request"

December 3, 2024

5.0

fairly easy to use, everyone able to login to the same one

Pros

can save patient's numbers and conversations

Cons

wish there were better templates to choose from

Review Source

Response from Text Request

December 9, 2024

Cynthia, thank you for the review.

BB

Brian B.  
Front Desk  
Medical Practice  
Used the software for: 6-12 months

### "Front desk staff"

December 18, 2024

5.0

I have enjoyed using this program, easy to use and friendly to operate.

Pros

Very easy to use, easy to track information sent to clients

Cons

I would like for the most recent messages to be at the top to viewed quicker.

Review Source

Response from Text Request

December 20, 2024

Brian, thank you for leaivng us a review. Please reach out to success@textrequest.com and they can help you sort and filter.

MO

Melanie O.  
ASSISTANT  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "This is very excellent would recommend "

November 26, 2024

5.0

When i first started it asked if i needed help to navigate so i found that very helpfu.

Pros

It is very user friendly. There are options to help if you need any extensions.

Cons

Nothing at all. It is pretty easy to navigate.

Review Source

Response from Text Request

December 3, 2024

Melanie, thank you for leaving us a review.

DR

Decire R.  
Employee Care Manager  
Medical Practice  
Used the software for: 2+ years

### "Communication System"

September 23, 2024

5.0

It is an overall efficient, simple, and straight forward system that makes communication visible and accessible to everyone on our team.

Pros

The ability to schedule messages in the future.

Cons

That the emoji always wants to go towards the end of a sentence instead of where I place it. However, you can easily copy and paste it to the area that you want.

Review Source

Response from Text Request

September 26, 2024

Decire, thank you for leaving us this review. Please reach out to success@textrequest.com so they can look into the emoji issue.

RW

Roselynde W.  
Testing Coordinator and carpool caller  
Education Management  
Used the software for: Less than 6 months

### "Great Texting App"

December 9, 2024

5.0

Overall, I love using text request. I think it is a great program.

Pros

I really like how you can send a mass text out, but when they reply, it only replies to you.

Cons

Only that when a bunch of texts come in at the same time, it is hard to stay on the one you are wanting to stay on.

Review Source

Response from Text Request

December 18, 2024

Roselynde, thank you for leaving us a review. Please reach out to success@textrequest.com for help in message organization.

AV

Alison V.  
Site Coordinator  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Clients at your fingertips"

November 4, 2024

5.0

Very useful tool, we use it daily. I love it.

Pros

It's so easy! I also like the Chrome extension that allows me to text our clients from our EMR platform.

Cons

The constant dinging, even when there are no new messages.

Review Source

Response from Text Request

November 8, 2024

Alison, thank you for leaving us this review. Please reach out to success@textrequest.com so they can look at sorting and filters.

SS

Sarah S.  
Patient Services Coordinator  
Hospital & Health Care  
Used the software for: Less than 6 months

### " TEXT REQUEST IS AMAZING "

December 3, 2024

5.0

I am very satisfied with using text request!

Pros

I like that Text Request allows me to communicate with all of our patients and that it helps to break down language barriers.

Cons

I do not like how the auto bot responder will respond during clinic hours.

Review Source

Response from Text Request

December 9, 2024

Sarah, thank you for this review. Please reach out to Success@textrequest.com to get the auto-response off during business hours.

MB

Mary B.  
ACCOUNT EXECUTIVE  
Real Estate  
Used the software for: Less than 6 months

### "Text request experience"

December 13, 2024

4.0

The experience with text request is been good.

Pros

How easy is to send a text to my clients.

Cons

Sometimes clients do not get the message

Review Source

Response from Text Request

December 20, 2024

Mary, thank you for taking the time to leave us a review.

sP

shreya P.  
Receptinist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Feedback for text request"

December 10, 2024

5.0

Since last 3 month I use text request everyday at my work place for texting and Sending I like very much

Pros

Its very convenient at work place so I like it

Cons

nothing everything is pretty good so nothing least for my side

Review Source

Response from Text Request

December 18, 2024

Shreya, thank you for this review. Glad to hear you use Text Request daily.

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