# Page 10 | Text Request Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is Text Request the right SMS Marketing solution for you? Explore 1193 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167015/Text-Request/reviews --- Text Request 4.6 (1193) [View alternatives](https://www.capterra.com/p/167015/Text-Request/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 10 - Reviews of Text Request ## Showing most helpful reviews Showing 226-250 of 1193 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EH Erika H. Vice President Consumer Services Used the software for: 2+ years ### "Phenomenal communication solution, inspirational company" May 2, 2024 5.0 The support for Text Request is amazing - they really do care about our questions/concerns and respond quickly, I love how they also utilize LinkedIn to share great information with their users. Pros Text Request saves us so much time and makes communicating with our clients and their team members so easy and quick. NO more wasting time calling them with updates or questions, a simple text that any of our team members can respond to and keep the conversation going. SOOOOO valuable. Cons I don't like that when we send our group texts they come across as individual texts to the people we are sending to. Makes it confusing to know if everyone received the text or not. We send group texts for a reason so it would be great to receive them as group texts so we can continue the conversation as a group. Alternatives considered [Hatch](https://www.capterra.com/p/174914/Hatch/) Reason for choosing Text Request The ease of use and the support with Text Request far outperforms Hatch Review Source Response from Text Request May 8, 2024 Erika, thank you so much for leaving us a review. Also, thank you for being a part of the Champions Club. KS Karen S. MA Plastics Used the software for: Less than 6 months ### "Great Experience" June 3, 2024 5.0 Great! It is easy to use. Being able to reach patients and communicate quickly is an advantage. Talking is not always possible so I would consider this a life line. Also the fact that patients can send photos to a private line is fantastic. Pros The ability to communicate when a call is not optional Cons I am new to the platform so I haven't found any yet. Review Source Response from Text Request June 10, 2024 Karen, thank you for taking the time to leave us a review. AW Amy W. Office Manager Facilities Services Used the software for: Less than 6 months ### "Great Communication Tool " May 28, 2024 5.0 Very user friendly and reliable. You can save your customers numbers and review your conversation history easily. Pros Quick, Easy, & Efficient way to communicate with customers Cons Unable to determine WHY a message didn't go through Review Source Response from Text Request June 12, 2024 Amy, thank you for leaving us a review. Please reach out to success@textrequest.com and they can look into your delivery issues. RD Rick D. General Manager Oil & Energy Used the software for: 6-12 months ### "Great Messaging Application" May 1, 2024 4.0 Our experience has been great. I recommended it to our sister company and they are using it now as well. There was an issue at first because the device we ported over was an apple iPhone and the iMessage was causing a problem, but the tech team figured it out and we were set. We had the same issue with Textel, but their tech team could not figure it out. Pros I like the ease of use and the ability to use on your desktop and phone is fantastic! Cons It glitches sometimes. I hit send on a message and I get an error that says failed to send. I have to hit send again and it will go. This does not happen all the time, but it can be annoying. Alternatives considered [Textel](https://www.capterra.com/p/230612/Textel/) Reason for choosing Text Request Text Request was easier and the tech team solved the issue we were having. Switched from [Textel](https://www.capterra.com/p/230612/Textel/) It did not work at first due to iMessage settings on the device that the number used to belong to. Textel was also clunky to use. Test Request is way easier and more functional. Review Source Response from Text Request May 2, 2024 Rick, thank you for leaving us a review. So glad you switched to Text Request EK Elizabeth K. Service Coordinator Furniture Used the software for: Less than 6 months ### "Amazing for Text communicaation" July 9, 2024 5.0 Text Request is super easy to use and extremely helpful when dealing with client concerns/ sales appointments. Pros I liked the ease of use/ onboarding and it's extremely useful when connecting with clients and qualifying leads. Cons I don't like that the dashboard doesn't automatically default to newest first. Review Source Response from Text Request July 11, 2024 Thank you for this review. We do have some filters that will help you display the newest first. LA Laura A. Office Manager Hospital & Health Care Used the software for: Less than 6 months ### "Love it! Makes communications easier." July 9, 2024 5.0 Pros We can see images and emoji which don't show in our dental software program. Cons Nothing so far! We really like how it helps us. Review Source Response from Text Request July 11, 2024 Laura, thanks for loving Text Request. We love working with you. RP Rachel P. Office Manager Real Estate Used the software for: 6-12 months ### "Texting Is A Must With Business" May 31, 2024 5.0 Pros Texting is convenient and just about a must with business in today's world. There are times when a customer will be easier to get in touch with via text vs getting in touch on a live phone call. There are times when we have just a simple question or something we need to get out to a mass amount of people and this way is so convenient and user friendly. Cons One of the major things that we have found with this service is that spam texts aren't able to be deleted, at least not yet anyway. I hope that there is a fix in the works for this. Review Source Response from Text Request June 4, 2024 Rachel, Thank you for leaving us this review. Please reach out to success@textrequest.com to look into options regarding those spam messages. TT TERRI T. FRONT DESK COORDINATOR Health, Wellness and Fitness Used the software for: 1-2 years ### "BEST TEXT REQUEST" May 30, 2024 5.0 IT'S BEEN GOOD FROM THE BEGIN I LOVE IT AND THE PATIENT LOVE . Pros BEEN ABLE TO GET FAST RESPONSE FROM MY PATIENT Cons NOTHING REALLY BUT I ONLY REALLY USE IT FOR WORK . Review Source Response from Text Request June 3, 2024 Terri, thank you for leaving us a review. We love working in your Industry. SF Stephanie F. Owner Automotive Used the software for: 6-12 months ### "Don't use if you want to get alerted of incoming messages" April 26, 2024 3.0 We really enjoyed Text Request for the first six months ago. Without the ability to be notified of incoming messages, it is almost useless to us. We might as well buy a cell phone and have the texts sent to that number, but I don't have the time or energy to cancel and start all over again. Pros We like the basic functions and love the templates for similar texts that we send over and over. Cons Text Request used to alert us of incoming messages but that function stopped working. Obviously we need to know when we have new texts coming in! We were told they were working on a solution, but that was months ago. They suggested we "escalate" messages meaning we set a time (we chose 5 minutes) and after that time, Text Request will send a message to my personal phone letting me know that we have an incoming message that is over 5 minutes old. Having messages sent to my personal cell defeats the purpose of an app on our computer that we can all share. Reason for choosing Text Request The salesman was very nice and did a good job of presenting the features of Text Request. Those features were very helpful until the notifications stopped working. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Zipwhip was being discontinued, so we didn't have any choice. Review Source Response from Text Request April 29, 2024 Stephanie, thank you for leaving this detailed review. Sorry to hear that the notifications aren't working properly for you. I've sent Support this review. If you reach out to them at support@textrequest.com We will investigate again and get you a full resolution. VC Vanesa C. BOOKKEEPING Accounting Used the software for: 1-2 years ### "EVERYTHING IS FINE" March 28, 2024 5.0 Pros HOW EASY IT IS TO USE THE APP, AND IT IS FAST, IT HELPS ME A LOT TO KEEP CONTROL Review Source Response from Text Request June 14, 2024 Thank you for leaving us this review. MY Mikhaila Y. Franchisee Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great Product AND Great Customer Service!" February 5, 2024 4.0 So far everything has been exactly as we could have asked for, aside from the initial onboarding snag. But no problems since then! Pros Text Request is incredibly user friendly, and does exactly what they tell you it does. It has streamlined our customer engagement processes, and made getting in contact with potential students so much easier. Additionally, the customer service has been excellent so far! There were a couple problems with the onboarding because we were coming over from another service, and someone got back to me within the hour. Additionally, our assigned rep has been incredibly helpful in teaching us how to use the system and providing suggestions. Cons The desktop app for iMac glitches out when you are trying to text. Especially when you are trying to fix a mistake in the text without deleting everything you've written, or when trying to copy or paste something. But that does not happen on the phone app or the actual website. Review Source Response from Text Request May 22, 2024 Thank you so much for leaving us this review. We love the details. Please reach out to success@textrequest.com for help. EK Elizabeth K. Volunteer Non-Profit Organization Management Used the software for: Less than 6 months ### "Great resource " July 18, 2024 5.0 Great experience, highly recommend to anyone who is interested! Pros It is very user-friendly! Very simple and easy to understand. Cons I haven’t found anything I don’t like yet Review Source Response from Text Request July 24, 2024 Elizabeth, thank you for this review. DK Dariush K. Intern Hospital & Health Care Used the software for: Less than 6 months ### "Good way to communicate" July 15, 2024 4.0 Pros Can easily communicate with clients on a daily basis. Cons The grey and white resolved/unresolved way to read texts. Review Source Response from Text Request July 24, 2024 Dariush, thank you for leaving us a review. MB Mary B. Medical Office Receptionist Medical Practice Used the software for: 6-12 months ### "AMAZING VERY EASY TO USE" May 3, 2024 5.0 I use this every day at work to follow up with our patients. Pros The convenience it gives everyone. Very easy to use. Cons It is easy to use and makes my job easier. Review Source Response from Text Request June 7, 2024 MAry, thank you for leaving us a review. Glad to hear that Text Request makes your day easier. LB Laura B. HR Coordinator Food & Beverages Used the software for: 2+ years ### "Traditions Hospitality Group - HR Review" April 30, 2024 2.0 Pros I like merge messaging feature that I can tailor a mass text. I also like that you can upload contacts' information to create a contact card. I do wish it was much easier. It was difficult for me to learn but the customer support video meeting was EXTREAMLY helpful. Being able to download message threads. Cons The notification alert tones. I would like more customization. What it takes to upload contacts and merge messages. The text request mobile app KILLS my cell phone battery (android). Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) We have multiple users that are needing dashboards. Review Source Response from Text Request May 1, 2024 Laura, thank you for leaving us a review. I've let our product team know about your CON. CH Cayla H. Front Desk Medical Practice Used the software for: Less than 6 months ### "Great for Work" June 7, 2024 5.0 Pros I like that it is so quick and easy to use. Our patients find it especially helpful so that they can easily text us instead of calling if we are all busy on the other line Cons Nothing! I haven't had any issues in the month I have been using it Review Source Response from Text Request June 10, 2024 Cayla, thank you for leaving us a review. Glad your patients are enjoying your office using Text Request BS Brittany S. Practice Manager and Veterinary Technician Veterinary Used the software for: 1-2 years ### "Decent Platform" April 23, 2024 3.0 Pros My veterinary team and I utilize Text Request primarily to live chat directly with pet owners. We love the ability to chat and that it offers our clients an alternative to speaking on the phone. We also very much like that we have the option to take payments via text and schedule messages for a certain date/time. Cons For all of the benefits of Text Request, I have found that the platform often lags or becomes unusable; There are often errors loading or sending messages, as well as a lack of capability of handling certain attachments that are important to send to our clients (estimates, invoices, etc.). Additionally, since I began using Text Request nearly 2 years ago, we have never had the ability to use the "mark as paid" feature; We simply receive an error message when attempting to mark something as paid. This has been reported by me personally to the Customer Support team on several occasions over the past 1-1.5 years and has yet to be corrected. Finally, I do wish that clients would NOT receive a text notification once their payment has been canceled as it tends to confuse people; I would prefer this feature to remain internal only. Review Source Response from Text Request April 29, 2024 Brittany, thank you for this detailed review. Please reach out to success@textrequest.com to talk through your CONs SW Shelly W. Patient services coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Reccomend!!!" July 9, 2024 5.0 Pros It is efficient at texting many people quickly. Cons It occasionally will lag and I will have to refresh. Review Source Response from Text Request July 11, 2024 Shelly thank you so much, please reach out to success@textrequest.com if you have any questions about our referral program! MH Meaghan H. Center Director Education Management Used the software for: 1-2 years ### "We Use Text Request to Easily Message Customers" May 24, 2024 5.0 Pros Text Request is easy to use and add the convenience of texting to our communications with customers. Cons We have been nothing but satisfied with Text Request. We have no cons. Review Source Response from Text Request May 28, 2024 Meaghan, Thank you for the review. pN peper N. customer service representative Insurance Used the software for: I used a free trial ### "text request review " July 9, 2024 5.0 Very user friendly and a useful tool in the work place. Pros Very user friendly and a useful tool in the work place. Cons I dont have any comments to make in regards to cons. Very useful application Review Source Response from Text Request July 11, 2024 Thank you for leaving us this great review. GV Gigi V. Executive Director, Therepist Mental Health Care Used the software for: Less than 6 months ### "Communication is key to our business." May 6, 2024 5.0 Pros I am able to communicate with clients ASAP. And with technology these days, clients are able to respond rather quickly as well. Text Request makes is easy to send out group messages as we send out reminders for our group clients. We have also set up the contact tags so we can better communicate to the various clients we serve. Cons I do find that until you know where everything is and how to use the system, it can be frustrating. I don't like the web based version of text request. I am logged into our text request 4 hours every day for constant communication, however, I am also in other tabs for billing and research. I feel like if there was an app base, I would be able to have that open at the same time instead of clicking on tabs opened on my web browser. Review Source Response from Text Request May 8, 2024 Gigi, thank you for leaving us a review. We do have a desktop app that you might like more: https://www.textrequest.com/product/desktop-app If you have any questions, please reach out to success@textrequest.com BR Becca R. Customer Support Real Estate Used the software for: 1-2 years ### "Very easy to use!" April 23, 2024 5.0 Extremely satisfied! We use Text Request daily and our level of communication wouldn't be where it is without it! Pros This is how we communicate with the technicians in the field and our third party companies. It's real time text messaging that keeps the company communicating. Cons As a whole, our company doesn't have any complaints about Text Request Review Source Response from Text Request April 29, 2024 Beca, thank you for leaving us this review. LT Liz T. Scheduling Coordinator Health, Wellness and Fitness Used the software for: Less than 6 months ### "great program " July 9, 2024 5.0 Pros Very user friendly, easy to maneuver, customer service is very responsive Cons The cost is quite high, but I understand the reasoning Review Source Response from Text Request July 12, 2024 Liz, Thank you for leaving us a review. AS Alisha S. Vet Tech Veterinary Used the software for: 2+ years ### "Text Request Review" April 25, 2024 4.0 Awesome for the most part, just a few minor glitches. Pros Being able to contact clients, other of our locations and staff with one relatively simple platform. Cons Not a lot of after hours contact. With clients that are open 7 days a week, having someone available can really help with the client satisfaction of the service. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) We were growing with more hospitals all over the country and wanted one to grow better with us. Review Source Response from Text Request April 29, 2024 Alisha, thank you for leaving this review. We would love to expand with you and help your hospitals! KF Kristen F. Director of Nursing Hospital & Health Care Used the software for: 6-12 months ### "Text Request Review" June 3, 2024 5.0 Overall this app works great as long as you have someone to manage the contacts and keep up with who still works here and who doesn't. Also it is difficult when staff numbers frequently change. Pros Ease of use when sending and scheduling messages to be sent. Helps that it can be done in advance. Cons No complaints about text request from me. I sometimes wish that if someone chooses to unsubscribe, they would automatically come off the list instead of having to be removed manually. Review Source Response from Text Request June 7, 2024 Kristen, Thank you for leaving us this detailed review. Please reach out to success@textrequest.com if you ever run into issues. Similar Products Featured