# Page 13 | Text Request Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is Text Request the right SMS Marketing solution for you? Explore 1193 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167015/Text-Request/reviews --- Text Request 4.6 (1193) [View alternatives](https://www.capterra.com/p/167015/Text-Request/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 13 - Reviews of Text Request ## Showing most helpful reviews Showing 301-325 of 1193 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AO Andrea O. Office Manager Staffing and Recruiting Used the software for: 6-12 months ### "603-929-1000 review" April 25, 2024 3.0 Pros It is very easy to use, and there is no lag in the messaging process. Cons I think there should be an option to default the setting to Newest first and not Unresolved first. I also dislike that there is not an option to click on the phone number to call them. Reason for choosing Text Request It was recommended to us by Zipwhip. They said you could transfer our contacts and conversations. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Zipwhip was being discontinued, so they recommended this. Review Source Response from Text Request April 29, 2024 Andrea, thank you for leaving us a review. TM TARA M. owner Accounting Used the software for: 2+ years ### "GREAT PRODUCT" June 20, 2024 5.0 Pros I like that the product is very easy to use. Cons I can't say there is anything I don't like about the product. Review Source Response from Text Request June 26, 2024 Tara, thanks for the review. IB Irene B. CSR Environmental Services Used the software for: 1-2 years ### "A Useful Tool" April 29, 2024 5.0 I believe customers like it as, even when we first applied and offered this to customers, they readily responded to requested information. Sometimes it was overwhelming in the immediate number of responses we received. Pros I liked that the transition to this tool was almost a universal skill set. We are familiar with texting in our daily lives so it reduced the learning curve. Cons It would be helpful to see a list of prior contacts so one doesn't need to go "out" again to return to a customer. Review Source Response from Text Request May 1, 2024 Irene, thank you for leaving us a review. LO Lara O. Owner Performing Arts Used the software for: 6-12 months ### "Huge upgrade in both Customer Experience and Operations for our business!" October 14, 2021 5.0 The experience has been great. It's enhanced our entire on-boarding process with students through registration, it has cut down our staff time in emailing/calling and following up to convert customers. We're easily able to share need to know if quickly and effectively, and it has allowed us to respond to customers questions and need not only more timely, but more cohesively across our team. Pros I love the ease of the platform, using the templates, scheduled messages, and how we can all jointly utilize Text Request as a team. It has made communication with clients 10X easier and increased the customer experience 10 fold. Cons Since the app upgrade, we're having an issue with one of our devices that seems to be unsolvable – We're unable to scroll through the templates on one phone. Although we've reached out about it, none of the trouble-shooting has worked. We're not ready to get a new device so at one location we simply need to use an iPad on our Square stand which sits horizontally. If the app could rotate horizontally that would be SO HELPFUL! But again, only because we can't get it working on our phone device at one of our locations. Reason for choosing Text Request Honestly, Test Request happened to be a client of my husband's firm, New Kind, at the time (in the realm of working on customer experience I believe) and he liked working with the management team as a client so that's what made the call for me. Review Source Response from Text Request October 19, 2021 Lara, So sorry to hear about the technical issue. I have let the product team know that a horizontal view would be helpful. Thank you again. - Ramey MH Mark H. PRESIDENT/ CEO Banking Used the software for: 2+ years ### "Text Request was a gamechanger." October 22, 2021 5.0 Easy. There are few things in business that are just easy. It was easy to install, use, learn, and for our members to use. It is a great tool that we use EVERYDAY. It helps us build and maintain our relationships with our members. Pros We use this to communicate with our members right were they are in a way that they are comfortable with. We have found new and creative ways to use the ability to text our members to provide fast and easy service. From day one, all of our users were using the system daily! Our members are surprised that we have the ability and THEY LOVE IT! We don't want to do business anymore without this ability. Text request made it easy for us to get started and training was simple and easy. Cons We do get a junk text from time to time. Maybe 4-5 per month. It is not a deal breaker, just ignore and move on. Alternatives considered [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Reason for choosing Text Request price, functions, and ease of use. Review Source Response from Text Request October 26, 2021 Hello Mark, Thank you so much for your honest and detailed review. It really odes help us. IF you need any help with TR, please do not hesitate to reach out! KD Kevin D. Owner Marketing and Advertising Used the software for: 2+ years ### "Customer Service Goes Above and Beyond " April 26, 2024 5.0 Pros Beyond the texting/communication and marketing capabilities (which are great), the customer service and support by the Text Request team is unmatched! Cons With any technology you wish there would be certain features available. However, that is usually a very unique case and overall does not effect the benefits of text request. Review Source Response from Text Request May 2, 2024 Kevin, thank you for leaving us a review. MW Marc W. Owner Law Practice Used the software for: 1-2 years ### "Great for what we need!" October 14, 2021 5.0 These days not everyone wants to, or is able to, have a conversation on the phone, but almost everyone is willing to text. Text Request gives us another quick, easy way to connect to our clients and gives them the ability to reach out to us any time of day. Their customer service is amazing! Any issues have been quickly and easily dealt with and their staff is always incredibly friendly, making sure any issue is resolved and checking up to make sure it stays that way. Pros Text Request makes it super easy to communicate with clients and give them more options to contact us with questions or send photos and documents easily. The ability to let multiple users access and reply to all conversations is incredibly helpful and allows us to make sure all questions and needs are answered. We also love the ability to schedule appointment reminders and other texts ahead of time. The Chrome extension makes it incredibly easy to answer texts that just require a quick response. Cons We wish there was a way to update a phone number without needing to archive the old number and lose the previous conversation. While the Chrome extension does make it easy to text to numbers from anywhere in Chrome, it would be fantastic if we could integrate Google calendar to schedule and update automatic texts for reminders. Review Source Response from Text Request October 19, 2021 Marc, Thank you so much for taking the time to leave a review. I have sent over you Cons to the product team. Best, -Ramey DD Danny D. CFO and COO Human Resources Used the software for: Less than 6 months ### "Great Text System" October 6, 2023 5.0 Love it! Pros Love the organization and screen view. The fact we can use work numbers makes it much better. Cons Do not like messages can not be deleted and functionality a little clunky but works fine. Alternatives considered [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) Reason for choosing Text Request Better organized. Able to use work numbers. Switched from [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) EZ Texting was not well structured, not organized. We can now use our work numbers in the texts which improves response and communication. Review Source Response from Text Request October 9, 2023 Thank you for taking the time to leave us a review. AM Amy M. Selling Branch Manager Staffing and Recruiting Used the software for: 1-2 years ### "Text request does the job. " May 6, 2024 4.0 Its good and i like it. We all have room for improvement but over all it works and does the job. Pros It is in real time when you text. Candidates can respond in real time. Cons I dont like the lay out on messages view. When i respond its hard to track the correct employees. Reason for choosing Text Request na we did not use the other service. We love text request. Review Source Response from Text Request May 7, 2024 Amy, thank you for this review. we do have a few different dashboard views that you might like more.: https://help.textrequest.com/message-views JT Jordan T. Owner Insurance Used the software for: Less than 6 months ### "Ease of use and great data transfer from ZipWhip" December 13, 2022 5.0 Pros We receive messages back from our customers quickly without delay, especially when they are sending us photos of their vehicle/home for insurance inspection purposes. Also, we were forced to find a new provider when Zipwhip ended their services this month, and TextRequest made the switch and data transfer super quick and easy. Cons The customer/phone # search. It would help a lot if the search bar would populate different customers' phone numbers when partially typed in. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) ZipWhip ended their services Review Source Response from Text Request December 14, 2022 Jordan, Thank you or leaving us a review. We love your use case! I have sent our products team your CON. I know that we had it on our road map to add a predictive search, but i do not have an ETA. Thanks again. KG Kylie G. Receptionist Medical Practice Used the software for: 2+ years ### "Best System " May 6, 2024 5.0 I love it. I don't have any issues with it!! Pros I really like how easy it is to navigate through the system and how easy it is to use. Cons I do wish there were easier ways to find out of a text went through or not. like a notification to email associated with the log in user. So we know that the text went through without having to look at the system. Review Source Response from Text Request May 7, 2024 thank you for taking the time to leave us a review. MS Madison S. CSR Agent Insurance Used the software for: 6-12 months ### "Super simple!" May 3, 2024 4.0 Pros So easy it is to use! Since we use text request in the office as an additional form of communication with our clients, I love that you can send attachments and save message templates, for example.. I send out notices to clients and follow a certain format, I can save a basic format and edit it to personally fir the client/situation I'm reaching out to which saves time! I also love that we can download the time stamped message and attach it to the client file, Documentation is so easy with text request! Cons At first, I had a hard time setting up my account/account layout. Luckily- you can edit it to look pretty much how you want! Review Source Response from Text Request May 6, 2024 Madison, thank you for this detailed review. If you ever have any questions, please reach out to success@textrequest.com, also please make sure you check out our champions club: https://help.textrequest.com/champions-club PC Pasquale C. Exec Director Education Management Used the software for: Less than 6 months ### "It works as advertised" January 27, 2022 5.0 The pros and cons above say it all. Despite what you may gleam from my comments, I do look at the service favoribly. Pros It works as advertised. I'm not too into frills - especially with the economy as it is now. I'll remember any bonus stuff I get when I was new later in the product cycle when I can afford more frills. Or I'll remember how I was nickeled and dimed for every extra text I sent over the limit. Cons Despite the positives of the service. The extra cost of texts over the limit rather bothers me. It feels like a cash grab and that I'm punished for using and appreciating your software. Reason for choosing Text Request It was one of the cheapest that had what I was looking for. Another user also vouched for the service. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) They were closing down. Review Source Response from Text Request January 28, 2022 Hello Pasquale, Thank you so much for taking the time to leave an honest review. We hope to serve as a great alternative to your previous business texting software. MY Michael Y. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Text Request, Almost perfect!" October 19, 2021 5.0 Simply stated, reliable texting with our patients and clients, and an ease of use made our experience a positive one. Pros The ease of use, as well as ease of implementation, paired to make Text Request a surprising easily transition. Cons Unfortunately, our initial understanding regarding full HIPAA compliance was in error. This caused a reevaluation of the product regarding its future suitability and cost effectiveness for our organization. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) A need for HIPAA compliance, and the ability to use our existing landline number were the key factors in making a change to Text request. Review Source Response from Text Request October 21, 2021 Michael, thanks for sharing your experience! I appreciate the transparency. Can you walk me through that misunderstanding? I want to make sure our communications are consistent - and accurate - across marketing, sales, and support. My email should be attached to this reply. Thanks again! - Kenneth JE JOHN E. Owner Food Production Used the software for: 6-12 months ### "It ok but I liked zip whips functionality better." December 4, 2023 3.0 I was glad it was a easy transition from zip whip and I didn't lose my previous contacts and conversations. Pros Easy transition from zip whip to text request. Cons 1\. inbound messages are easily overlooked 2. seaching for contacts is slow and tedious 3.price is high Reason for choosing Text Request Ease of transition from Zipwhip, no loss of contacts. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Zipwhip was shutting down their service. Review Source Response from Text Request December 5, 2023 John, thank you so much for leaving us a review. Sorry to hear that you have a few CONS. Please reach out to support@textrequest.com to look into the speed of your search. WP Westin P. Clinical Research Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Text Request Far Above The Competition" February 1, 2024 4.0 Pros I love the ease of use and I really love how easy it is to group together my contacts into groups. I coordinate clinical trials and having the option to do this make it easy to keep my patients in one place. Cons Right now I am not loving the laggy UI when scrolling - it seems to stutter no matter what device I am on. Additionally, coloring the message tiles white or gray to indicate read/unread is not visually appealing Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Zipwhip was shutting down and my site needed a new text platform. Review Source Response from Text Request May 21, 2024 Westin, thank you for this review. LM Logan M. Office Manager Medical Practice Used the software for: 6-12 months ### "Great Sales Team and Product" April 30, 2024 5.0 Pros I loved how easy it was to decide TextRequest was our best fit after Zipwhip's shut down last year. The sales team was helpful and informative without being too pushy and the onboarding team made the day of implementation easy. The product itself is easy to use and understand. Cons There are occassionally some bugs with the interface, but working with techonology that should be expected and with time I can see those buggy isses mentioned earler in this review going away. Review Source Response from Text Request May 1, 2024 Logan, thank you for this review. Please reach out to support@textrequest.com whenever you experience and bugs. CL Cheyenne L. Pharmacy Technician Pharmaceuticals Used the software for: 6-12 months ### "Pharmacy Use " April 29, 2024 5.0 Pros The ability to communicate with patients easier and faster in a daily basis. It’s an easy to use daily form of communication and it allows us to communicate HIPPA info privately! Cons That you cannot send a picture without text following it. Sometime i just need to send a photo and it won’t allow me to unless ive texted something with the sending message Review Source Response from Text Request May 1, 2024 Cheyenne, thank you for leaving us a review. We understand your CON, and the product team have it on their road map. BD Berenise D. Provide Information Commercial Real Estate Used the software for: 6-12 months ### "REVIEW " November 22, 2023 5.0 Great experience, with great settings and good customer care Pros always up to date, i dont miss on any client cause i get notifications fast Cons I cant think of anything settings are all great Review Source Response from Text Request November 27, 2023 Thank you so much for your support. GR Gabrielle R. Secretary Law Practice Used the software for: 6-12 months ### "Users of ZipWhip converted Text Request" March 4, 2024 3.0 Could be more organized, but overall the basic features are fine. Pros I do enjoy the personalization feature so each staff member can have their own account and signature to notify the clients who is reaching out and when. Cons I do not enjoy the layout. It is difficult to navigate. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) ZipWhip integrated with Text Request software. Review Source Response from Text Request March 5, 2024 Gabrielle, Thank you for leaving us this review. We do have a handful of different views: https://help.textrequest.com/message-views KB Kathy B. Director of Residential Operations Construction Used the software for: 2+ years ### "Quick, simple texting" January 27, 2022 5.0 Pros We like the integration with Google Chrome and the mobile app! Cons we have been customers for a while we were forced into new pricing and increased cost. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Text Request We started with Text request first. We have used this service for more than 5 years. Review Source Response from Text Request January 28, 2022 Kathy, thank you for your review! Appreciate you taking the time, and for sticking with us for so long. The Chrome extension and mobile apps are some of my favorites, too. Mobile carriers recently added charges to every business texting over their networks (you may have heard about "10DLC registration"). I believe that's the con you're referring to, and I can empathize with you. Ultimately this should be better for everyone - providers like us, businesses like you, and end consumers - because those dollars are going towards reducing spam, so texting won't go the way of email. Let me know if you have any questions or concerns, my email should be attached. AG Andrea G. President Health, Wellness and Fitness Used the software for: Less than 6 months ### "Excellent customer communication tool " November 10, 2023 5.0 The transition to TextRequest from ZipWhip was very straightforward and easy to manage. We did not have any issues with the implementation, and our ability to communicate with our customers was uninterrupted. Pros Ease of implementation. Ease of use, little training required. Cons The desktop application can be a bit latent and a bit slow to update. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Text Request Referral from a colleague in another studio. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) End of product support for ZipWhip. Needed an economical alternative. Review Source Response from Text Request November 15, 2023 Thank you for leaving us a review. MA Michael A. Service Advisor Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Effective, and does what it should." October 24, 2023 4.0 Pros The interface is simple and effective and doesn't take much time to learn. Cons The immediate deployment did not display names however as we began to build our database names appear quickly. Telephone numbers do little to detail what customer we are working with. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) the shut down Review Source Response from Text Request October 26, 2023 Thank you for taking the time to leave us a review. CM Cindy M. Administrative Assistant Individual & Family Services Used the software for: 2+ years ### "Easy Way to Communicate with Clients" June 20, 2024 4.0 Overall, it's been a great way for us to communicate upcoming events. Pros I can get messages out quickly to our clients. Cons I wish it were a little more cost friendly for non-profits. Review Source Response from Text Request July 2, 2024 Cindy, thank you for leaving us a review. EH Ethan H. Recruiting and Sales Manager Construction Used the software for: 1-2 years ### "Great Platform for Texting" May 29, 2024 5.0 Very easy-to-learn, easy-to-teach platform. Pros The ease of use and intuitive user-interface helps with training new staff Cons I wish there was a way to delete text messages, especially spam messages. Review Source Response from Text Request June 3, 2024 Ethan, thank you for taking the time to leave us a review. Contact success@textrequest.com to get options to remove messages. 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