# Page 14 | Text Request Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is Text Request the right SMS Marketing solution for you? Explore 1193 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167015/Text-Request/reviews --- Text Request 4.6 (1193) [View alternatives](https://www.capterra.com/p/167015/Text-Request/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 14 - Reviews of Text Request ## Showing most helpful reviews Showing 326-350 of 1193 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JH Justin H. AVP of Product Development Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to implement and strong feature set" April 26, 2024 5.0 Pros Text Request a few years ago was the exact solution we were looking for. It provided the features we wanted, at a reasonable price and included a strong product minded team to continue to invest in their product to add new features and integration points. Cons When we started the relationship, there was not a lot of integration opportunities but since then they have really amped that up! Review Source Response from Text Request May 2, 2024 Justin, thank you for leaving us a review. If you have any other integration ideas, please reach out to success@textrequest.com and let them know. EK Elizabeth K. Volunteer Non-Profit Organization Management Used the software for: Less than 6 months ### "Great resource " July 18, 2024 5.0 Great experience, highly recommend to anyone who is interested! Pros It is very user-friendly! Very simple and easy to understand. Cons I haven’t found anything I don’t like yet Review Source Response from Text Request July 24, 2024 Elizabeth, thank you for this review. JC Joshua C. Warranty Specialist Wholesale Used the software for: 1-2 years ### "Text Request" January 18, 2022 5.0 Overall, the time that I used it it was a reliable way to talk with our customers and provide needed feedback. It helped us move forward to the 21st century. Pros It's messaging software makes it easy for any of our counter people to quickly and accurately respond to our customers messages any time of day/night Cons The search function when trying to locate a specific part number/chat conversation is a little difficult to search specific items. Review Source Response from Text Request January 19, 2022 Hey Joshua, Thank you so much for taking the time to leave a quick review. We are always looking to better our user experience. If you have any suggestions or thoughts, please feel free to reach out to us and let us know. DT Deb T. Director, Professional Development Real Estate Used the software for: 2+ years ### "Game changer for our brokerage" June 2, 2023 5.0 We are a real estate brokerage of almost 500 agents. Communication with them on the fly was daunting and spotty at best. TextRequest changed everything for us. Agents live by their mobile devices and emails were just getting lost in the shuffle. We can now send out reminder texts for training with short links, reminders of events and most of all, last minute changes within the company. We could not run our business without them! Pros Ease of use. Communicating en masse, scheduling texts to go out ahead of time. Cons I wish there was a way to block spam better Reason for choosing Text Request TextRequest is SO EASY to use and the customer service is excellent! Review Source Response from Text Request June 7, 2023 Deb, thank you so much for taking the time to leave us a review. Your use case is awesome, and we are happy to hear that Text Request has been a help. DW Dornese W. LPN Medical Practice Used the software for: 1-2 years ### "Text Request Feedback" April 24, 2024 4.0 The service is great because our patients are a hard to manage population and we need any means necessary to do our outreach from our department. Pros It's a great tool to engage with patients when they refuse to answer the phone. Patients feel safer because of the scam calls they receive. Cons no ability for Translation for Spanish and Haitian Creole patients. Review Source Response from Text Request April 29, 2024 Thank you for this review. glad to hear your patients prefer texting too! BY Brenda Y. Recruiter Human Resources Used the software for: 1-2 years ### "Best Texting App for Businesses" April 26, 2024 5.0 Pros I love how interactive the team is and how each and every team member continues to contribute to the success of Text Request. It has a very easy to use interface and a good amount of customizable options to fit your business needs. Cons Not much to say about anything that I dislike about Text Request Review Source Response from Text Request May 1, 2024 Brenda, thank you for leaving us a review. CA Craig A. Owner Construction Used the software for: 1-2 years ### "Review of text request software" September 1, 2023 5.0 There is a ease of communication with my contractors in the field and simple communication with customers. I would love a way to filter out spam texts before they get here. Pros The ease of use, functionality and cost Cons Very limited amount of character allowed to convey a complete message. My account was breached so security could be looked at. Review Source Response from Text Request September 5, 2023 Craig, thank you for taking the time to leave us a review. Please reach out to success@textrequest.com if you want to talk about security. DC Danielle C. Recruitment and Staffing Supervisor Staffing and Recruiting Used the software for: Less than 6 months ### "It works for us and will for you too! " November 28, 2023 5.0 It was pretty easy and quickly adaptable. Pros The ease of learning the platform and how quickly it was implemented. Cons There are really now downfalls to utilizing this texting service. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) The canceling of Zipwhip lead us to find another source for texting. Review Source Response from Text Request December 1, 2023 Danielle, thank you so much for this review. Please let us know if you ever have any questions. TC Toby C. LMFT, Owner Mental Health Care Used the software for: 1-2 years ### "Generate Revenue" June 20, 2024 5.0 I was struggling to reach clients particularly for scheduling sessions and getting payment. So many of my clients utilizing texting to communicate and once implemented, Text Request paid for itself many times over. Pros It was the only product allowing me to text clients that I could find. Cons Some of the functional mechanics within the web app and mobile are challenging but do not impact the overall functionality of the app. Review Source Response from Text Request July 2, 2024 Thank you for reviewing Text Request. AM Anna M. Patient Services Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Best Organization Platform" September 1, 2023 5.0 Pros I love the amount of features that can be used to making texting multiple patients simply and not time consuming. Very well made, functional app Cons The constant beeps when you get a massage. I hear I just sometimes can’t respond and now it keeps beeping at me Review Source Response from Text Request September 5, 2023 Anna, thank you for taking the time to leave us a review. I know we have an update coming to notifications on our road map. If you have any questions please reach out to success@textrequest.com CC Chris C. Practice Manager Veterinary Used the software for: 6-12 months ### "Great Transition" June 20, 2024 5.0 Pros Used to be with another texting service that went out of business.... Text Request's transition was so easy. All our contacts came over. We ran into a small snafu and the customer service through that was AMAZING!! Cons The display took time to get used to for me. The plans took a little trial and error to figure out which one worked best for my company. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) ZipWhip went out of business and Twillio did not fit our needs Review Source Response from Text Request June 26, 2024 Chris, thank you for leaving us a review. LH Lydia H. School Head Fine Art Used the software for: Less than 6 months ### "Text Request is useful communication tool for your business" May 1, 2024 4.0 Wonderful! It has been a great upgrade from just using email or calling Pros I love that I can always be in contact with my customers instantly via phone or desktop. Cons The only things I wish I could change were that I would like to be able to schedule your autoresponder by date rather than just day and time (similar to an email vacation response). I would also like it if it didn't require three clicks to add a contact to a group. Right now, you have to click on the contact—>click the groups you want to add them to—>click "add to group"—>save changes. If one of those steps could be removed that would streamline the process a little more. Review Source Response from Text Request May 2, 2024 Lydia, thank you for this review. Please reach out to success@textrequest.com to talk through your CON JB Julia B. Commercial Lines Manager Insurance Used the software for: 1-2 years ### "UNMATCHED EASE OF USE" June 20, 2024 5.0 Pros The usability, open communication, and overall layout. Cons Occasional system bug causes issues, but have only ever had one real outage. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Zipwhip by Twilio went out of business. Review Source Response from Text Request July 2, 2024 Thank you for this review. SR Shelley R. Paralegal Legal Services Used the software for: Less than 6 months ### "Good, but indivdiual notifications would be great" November 2, 2023 5.0 It's nice to communicate with clients and have all messages in one place. Pros Integration was easy, and I overall like the software. Cons Individual notifications would be so nice. As it is now, notifications are provided to everyone in the office for any text sent by any one staff memeber. Keeping notifications to specific conversations to the only people involved would be nice. Whether an email notification, or only hearing the chime when a response to a text you sent or are interested in would be helpful. I don't need to hear of know when others get responses to their texts. Review Source Response from Text Request November 3, 2023 Shelley, thank you for leaving us a review. I've let our product team know about your CON. NN Nancy N. VP Hospital & Health Care Used the software for: 1-2 years ### "Text Request" April 18, 2022 5.0 good Pros batch texting is what we like the best about this platform Cons reporting needs to be better and by user Alternatives considered [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reason for choosing Text Request batch texting and hippa compliance Review Source Response from Text Request April 20, 2022 Hello Nancy, Thank you for taking the time to leave us a review. YH Yosevine H. Operations Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Operations Director" May 1, 2024 5.0 Pros The easy functionality, clean and the template Cons The price is more than what we spend in the past Review Source Response from Text Request May 2, 2024 Thank you for leaving us a review. MO Marisa O. Recruiter Staffing and Recruiting Used the software for: Less than 6 months ### "Not Intuitive " June 14, 2022 3.0 The transition wasn't very easy, now I can navigate a bit easier. However there are functions that I miss from text request. Pros I like that you can resolve the messages and that you can unresolve them easily. There are a bunch of different views. Cons The search feature can be interrupted by a new text. If you misspell a name it won't even bring up suggestions. Group messaging is a lot of steps and editing groups is not easy. You can't filter by replies you've sent. There have been a lot of different errors that affect our communications. Also, when it doesn't send it won't try to resend the reply. You can't resend the original message you have to copy paste and send again. I have to keep refreshing the chat to put replied to messages to the bottom. Review Source Response from Text Request June 20, 2022 Marisa, thank you for your feedback - appreciate you taking the time. I'm sharing your cons with our product team. Can you elaborate on the errors you're seeing? We'll dig into them. Thanks again! KJ Kathleen J. Guest Services Agent Hospitality Used the software for: Less than 6 months ### "Great service" May 10, 2023 5.0 Pros The templates, especially, are a great way to streamline communication. The service is simple and easy to use. Cons I wish you were able to send international texts with this service. Review Source Response from Text Request May 11, 2023 Kathleen, thank you so much for your feedback. I've let product team know about your CON. Glad to hear that you are enjoying templates though. EO Eric O. Agent Insurance Used the software for: 1-2 years ### "nnvia ." April 30, 2024 4.0 Pros the ease of transferring over data from zipwhip Cons it doesn't integrate with Agency Zoom. Reason for choosing Text Request I thought it was my only choice that could transfer data Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) zip whip went out of business.................... Review Source Response from Text Request May 2, 2024 Thank you for this review. SE Simone E. Admin. Environmental Services Used the software for: Less than 6 months ### "It's Worth It!" October 9, 2023 4.0 Phenomenal! For all business that wants to save in the communication aspect for their business. Text Request definitely is it. Pros I really love the tutorials. Having the instant chat and or call backs when I have a question is awesome. My needs are immediately address and they are ALWAYS helpful and friendly on the other line. Cons Sorry I don't have any negatives in regards to your product. It suits my small business perfectly. Reason for choosing Text Request 1\. Pricing2. Function3. Cust. Service Review Source Response from Text Request October 12, 2023 Thank you for taking the time to leave us a review. Glad you are enjoying our pricing, functionality and customer service! JP Jammi P. Estimator Insurance Used the software for: 6-12 months ### "Estimator/ Office Manager" April 23, 2024 4.0 Pros It's handy to address inquiries coming in right away. People seem to like texting rather than emailing now. Cons The ding is annoying at times when I get an email as well. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) It wasn't my decision, the \[sensitive content hidden\] made that decision. I do believe it definitely involved pricing though! Review Source Response from Text Request April 29, 2024 Jammi, thank you for this review. AS Alexis S. Receptionist Law Practice Used the software for: 1-2 years ### "Best texting App" April 23, 2024 5.0 It is amazing, very easy to use and user friendly. Pros How easy it is to use and how efficient it is. Cons There is nothing I dislike about text request. Review Source Response from Text Request April 29, 2024 Alexis, thanks so much for this review. jA jessica A. Front Office Supervisor Medical Practice Used the software for: 2+ years ### "Text Request is the best!" May 8, 2024 5.0 Its fast, whenever we have an issue support is quick to help! Pros Fast and efficient, quick customer service! Cons No cons! Everything is great. I have no complains! Review Source Response from Text Request May 10, 2024 Jessica, thank you for leaving us a review. Glad you have no Cons. BJ Becka J. Owner Education Management Used the software for: 6-12 months ### "Business Communication " May 2, 2024 5.0 I am very happy. This has helped our grow our business and an easier mode of communication. Pros The quick response. Being able to do it from your personal cell; history tracker; search options Cons Not able to delete messages; group text do it show up in history search; filter function; being able to file text in folders Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) The Pricing and the overall convience. Review Source Response from Text Request May 3, 2024 Becka, thank you for leaving us a review. JC John C. Manager Wholesale Used the software for: 1-2 years ### "John's Text request review" January 18, 2022 5.0 Love it... keeping business - business and personal - Personal Pros it keeps all the notes together for different conservations Cons the only thing that didn't work was a video that a customer sent us. but they sent it to my personal phone and that worked. Review Source Response from Text Request January 19, 2022 Hi John, Thank you so much for taking the time to leave an honest review. Please, do not hesitate to reach out if anything becomes an issue. 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