# Page 15 | Text Request Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 15 - Is Text Request the right SMS Marketing solution for you? Explore 1193 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167015/Text-Request/reviews --- Text Request 4.6 (1193) [View alternatives](https://www.capterra.com/p/167015/Text-Request/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 15 - Reviews of Text Request ## Showing most helpful reviews Showing 351-375 of 1193 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GL Gabrielle L. Supervisor Hospital & Health Care Used the software for: 1-2 years ### "Text request user" June 30, 2023 5.0 10 out of 10! Pros The convenience of getting in touch with our nurses/clients. Its a good way to follow up with them as well Cons There is nothing I do not like about Text request. Even if I am confused or unsure of something the customer support is amazing. Reason for choosing Text Request Word of mouth/ great experience. Review Source Response from Text Request July 5, 2023 Gabrielle, thank you so much for the review. Happy to hear that you have no Cons regarding Text Request. Our success and support teams love to help our users. KP Kellie P. BDC manager Automotive Used the software for: 6-12 months ### "Helping with reviews!" April 2, 2024 4.0 It was fine! I didn't have any concerns other than when the messages don't go through, theres no indication of that unless we were to click on the message. Pros I liked the ability to real time text multiple people at one time. Cons It was difficult to navigate quickly when having to input multiple numbers. Review Source Response from Text Request April 8, 2024 Kellie, thank you for this review. Please reach out to success@textrequest.com They might have some tips that you might find useful. DS Diane S. HR Human Resources Used the software for: 1-2 years ### "Almost perfect " April 23, 2024 5.0 Great! It's made my job so much easier. I easily communicate with applicants and current employees quickly and efficiently. Pros Everything is easy and efficient. Messaging made easy! Cons I wish I was able to send one quick message to multiple people at once without first creating a a group. That is the only thing on my wish list. Review Source Response from Text Request April 29, 2024 Diane, thank you for leaving us a review. Glad your job is much easier. FN Fady N. HR Specialist Health, Wellness and Fitness Used the software for: 1-2 years ### "Text Request - Worthy to have" May 3, 2024 5.0 It's very good, very efficient, and it saves a lot of time. Pros How fast it is in sending and receiving messages and keeping everyone notified with the minimum number of lags Cons We can't search by word to find a specific word that was sent to someone from our team Review Source Response from Text Request May 7, 2024 Thank you so much for this review. Try using the advanced search feature, and see if that fixes your con: https://help.textrequest.com/advanced-search Using the "keywords" just type in the specific word you are looking for. If you have any questions about it, please reach out to your success rep. SM Shawna M. Card Services Manager Banking Used the software for: Less than 6 months ### "Excellent Product!" June 17, 2022 5.0 Highly recommend! Pros I like the custom organization of the message layout as well as how quick the texts are sent. Our members love that we offer this form of communication due to the convenience of it. Cons Personally, I just wish the notifications were more streamlines to integrate within the Windows platform for pop-up notifications such as the kind from Teams. Reason for choosing Text Request Price, layout, customer support. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Zipwhip was dissolving their texting platform. Review Source Response from Text Request June 23, 2022 Shawna, thank you so much for taking the time to leave us a review. We are working on a few new notification features. No ETA at the moment, but it is in the works. Thank you for your support. SD Sam D. General Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great product and easy to use!" January 18, 2022 5.0 Many people need quick answers through text whether it be they don't have time for a phone call, or even have a disability where texting is needed. Staying up to speed with the needs of customers has given us an edge and advantage over competition while simultaneously giving our customer base a better service. Pros Integrating and set up is very easy. Saving contacts is great for repeat customers. Very intuitive platform. Cons No complaints! Everything is very quick to set up and easy to use. Review Source Response from Text Request January 19, 2022 Hey Sam, Thank you so much for leaving an honest review. It means the world to us here at Text Request. EG Emily G. CVT Veterinary Used the software for: 1-2 years ### "Very useful tool" April 30, 2024 5.0 Pros Ease of communicating with clients vs being on the actual phone then you can relay doctor recommendations for them to see black and white so nothing can get forgotten when just spoken. Cons Sometimes is more time consuming going back and forth chatting when a phone call may have been quicker. Review Source Response from Text Request May 2, 2024 Emily, thank you for leaving us a review. Jason M. Support Retail Used the software for: 2+ years ### "Great Platform, with very responsive support team" April 28, 2022 5.0 Pros Textrequest has continued to evolve since we started using it. They are very invested in improving the service and adding more features to make the user experience better. They are also very responsive to user requests and feedback and consistently respond to suggestions and issues Cons I am waiting on an iPad version that works in landscape mode, as i regularly use my iPad with a keyboard for these types of uses. Review Source Response from Text Request May 9, 2022 Jason, thank you so much for taking the time to leave us a nice review. I have let the product team know about you wanting an iPad App that allows landscape. EK Elizabeth K. Service Coordinator Furniture Used the software for: Less than 6 months ### "Amazing for Text communicaation" July 9, 2024 5.0 Text Request is super easy to use and extremely helpful when dealing with client concerns/ sales appointments. Pros I liked the ease of use/ onboarding and it's extremely useful when connecting with clients and qualifying leads. Cons I don't like that the dashboard doesn't automatically default to newest first. Review Source Response from Text Request July 11, 2024 Thank you for this review. We do have some filters that will help you display the newest first. SW Sarah W. Client Services Coordinator Hospital & Health Care Used the software for: 2+ years ### "Great Service" April 23, 2024 4.0 We have had a great experience overall. Pros Text request is easy to use, and set up. Cons I would like text request to offer stats on our messages. Review Source Response from Text Request April 29, 2024 Sarah, thank you for this review. CR Carla R. Director of Education Primary/Secondary Education Used the software for: Less than 6 months ### "Text Request Review" September 11, 2023 4.0 We had a less-than-pleasant experience with customer service and the app in the beginning. Many of our texts were not going through. It took many complaints before we were helped and, in the interim, our business was left with an ineffective way to communicate with staff and customers. Pros The chat history is saved and can be referred back to when needed. Cons The search bar does not work properly. When you click on it and try to type, you get knocked out of the search box. It also does not always find the contact if you do not include the full name. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) They will no longer be providing services. Review Source Response from Text Request September 12, 2023 Carla, thank you for taking the time t leave us a review. I've brought this up to my Success Manager, and they will talk internally with the team. 10DLC registration has been an issue in the industry as a whole. If you messages are still not being delivered, after registration has been completed, please reach out to support@textrequest.com HM Heidy M. Client Service Representative and Billing Assistant Consumer Services Used the software for: 2+ years ### "Try Text Request!" March 19, 2026 4.0 So far, there have been minimal updates, which isn't bad, but there could still be room for improvement. Pros The system is practical and very easy to use. We do only use it for text messages, maybe in the future we could use the other features. Cons I think it needs an updated interface. Something that is more interactive or just a different style would be super nice! Switched from [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/) We made the switch due to cost & product features! Review Source CG Cristy G. scheduler Staffing and Recruiting Used the software for: 2+ years ### "Text Request changed our business" April 12, 2022 3.0 Text Request is overall a great feature to help our company. Pros We are able to contact clients and employees so much easier by text. It's more time efficient, so we are able to more done during the work day. Cons There are times when upgrades cause functionality issues. We've also had issues with phone providers block us from texting our clients/employees, and it seems like the company is not able to do much about the situation. That is detrimental to our business. Review Source Response from Text Request April 13, 2022 Christy, thanks for taking the time to leave this review! And for the candid feedback. Are you able to share any details around the issues mentioned? I'll bring these to our product team directly My email should be attached to this response. SS Stayce S. On air personality Broadcast Media Used the software for: 1-2 years ### "Service timing " April 25, 2024 5.0 Fantastic never had a problem. Love it and am glad to keep using. Pros Great leak time service. Easy to reply and get back replies. Cons NA I don’t have a problem with anyone concerning this service. Switched from [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) The other was discontinued so we had to get a new provider. Review Source Response from Text Request April 29, 2024 Thank you so much for this review. Steve K. Reservations and Dispatch Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Perfect for Rapid Communication" April 23, 2024 5.0 It is a fantastic tool for our business where accuracy matters. Our ability to confirm booking details with our guests and partners in a clean and efficient matter is paramount to our success. Pros It gives us the ability to interact directly with our guests in a way that conveys information clearly, concisely and quickly. Cons The mobile app is useful somewhat unreliable Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Discontinuation of ZipWhip forced our hand Review Source Response from Text Request April 29, 2024 Steve, thank you for leaving us a review. Please reach out to support@textrequest.com LA Laura A. Office Manager Hospital & Health Care Used the software for: Less than 6 months ### "Love it! Makes communications easier." July 9, 2024 5.0 Pros We can see images and emoji which don't show in our dental software program. Cons Nothing so far! We really like how it helps us. Review Source Response from Text Request July 11, 2024 Laura, thanks for loving Text Request. We love working with you. HP Holly P. Licensed Veterinary Technician Veterinary Used the software for: 1-2 years ### "Text Request in Vet Med" July 9, 2023 5.0 Pros I like that we have another platform other than phone calls and emails in order to communicate with clients. Cons Sometimes there is delay with incoming or outgoing messages. Sometimes I don't get notifications until 20-45 minutes after the message says it originally sent; making for delayed responses to clients. Review Source Response from Text Request July 10, 2023 Holly, thank you so much for the review. Sorry to hear that you have been seeing some dealys in messages and notifications. PLease reach out to support@textrequest.com and we can open up a ticket and look into it for you! Thanks again. VF Victor F. Network Support Specialist Financial Services Used the software for: 6-12 months ### "Great, easy to use platform!" July 20, 2022 5.0 So far, our experience with them has been great! Their customer service is top notch! Pros Text Request has a straight-forwarded, easy to use platform. The UI is very user friendly. Cons The only con was on bulk reporting. However, the Text Request team was able to assist us with any special reporting request. Alternatives considered [Textmagic](https://www.capterra.com/p/147342/TextMagic/)[EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) Reason for choosing Text Request The simplicity of the platform and the price. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Pricing and lack of features, specifically reporting. Review Source Response from Text Request July 26, 2022 Thank you for taking the time to leave us a review. Glad we were able to accommodate you and your team. We have added a few more reports in our v6.52 release. View that info here: https://www.textrequest.com/release-notes Please reach out if you ever run into any issues. Thanks again. AP Angela P. Account Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Account Manager and Texting " April 29, 2024 4.0 It works well and gets the job done for the clients that phone communication is hard for Pros It is very easy use and rarely has any lag time like the other services I have used. Cons It does not integrate with our phone systems and alerts of new texts are not consistent Switched from [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Cost, and the need for shared numbers.... Review Source Response from Text Request May 1, 2024 Angela, thank you for leaving us a review. Glad we are meeting your need. AR Amelia R. Wholesale Director Food Production Used the software for: Less than 6 months ### "Text Request" October 14, 2021 4.0 overall experience is good and makes collecting and asking for customer orders more streamlined and easy. Pros I like the group message feature the most. We use the software to remind customers to place their orders and Text Request makes it so easy to ask everyone at once for their order in one motion rather than having to message people individually. Cons The biggest for me is not being able to search contacts when you are making a new group message and "editing" the group. Like I said we use it to collect wholesale orders. So when I send out a reminder text I remove people from the group whose orders I have already received. But in order to remove them, I have to scroll through EVERYONE to find who I am looking for. It would be nice if I could organize these by alphabet or have a way to search. I also wish in the "messaging" view you could extend the name of the contacts. I have my contacts in Text request as BUSINESS NAME (LOCATION (as needed)) - CONTACT NAME. but with the current view, I only get part of the business name. There seems to be plenty of room in this space so I don't understand why it cant be extended. I also hate I can't do a traditional group message with me and two other contacts in it, but that's not that big of a deal for me. Alternatives considered [Google Voice](https://www.capterra.com/p/210592/Voice/) Reason for choosing Text Request just worked for what we needed. group messaging was key. Review Source Response from Text Request October 19, 2021 Hello Amelia, Thank you for leaving a review. I have sent over your Cons to our product team! If you'd like to talk to them directly, please do not hesitate to reach out. Best, -Ramey JS Jonathan S. Agent/Producer Insurance Used the software for: Less than 6 months ### "Text Request Review" December 22, 2022 5.0 Pros Very straight forward and easy to use. This product helps us reach our clients that prefer text message communication as opposed to emails or calls. Cons A stand alone app would be great. We transitioned from the ZipWhip platform and due to the volume of our usage a stand alone app is extremely helpful compared to having to access the site through a webpage. Review Source Response from Text Request December 27, 2022 Jonathan, Thanks for leaving us a review! We heard a lot of past ZipWhip users also ask for a desktop app, so we built one: https://www.textrequest.com/product/desktop-app Pleas reach out if you have any questions. RW Ryan W. Attorney Legal Services Used the software for: Less than 6 months ### "Freezes everyday " May 6, 2024 3.0 It’s great when it works. It’s slower than Zipwhip and freezes a lot. A LOT. Pros The templates are helpful. And it works most of the time on desktops. Just the mobile app freezes a lot. Sometimes it never unfreezes. Or I’ll have to completely shut off my phone and try again. Not good for trying to get new clients in a fast manner. Cons It freezes every day. Most days it never loads / unfreezes on my phone. And I’ve tried it on two different iPhones. We used to have Zipwhip. Zipwhip never froze. I’m not exaggerating when I say it freezes every day. It is extremely frustrating and I’ll probably switch to something else soon if they can’t fix it. Reason for choosing Text Request They were the only ones who could import our data in time. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Zipwhip was going away. Was not an option. Review Source Response from Text Request May 7, 2024 Ryan, thank you for leaving us a review. Sorry to hear that Text Request is freezing for you. Please reach out to support@textrequest.com and they will look into it! CM Christopher M. Accounting Construction Used the software for: 6-12 months ### "Love text request and you will too " April 29, 2024 5.0 Pros Customer service is beyond helpful when you need them also I love how easy the program is. Cons Can't say anything bad as this company has been so helpful to our biz. Reason for choosing Text Request The pricing was very cheap for a good quality product Review Source Response from Text Request May 1, 2024 Thank you for leaving us a review. EN EUPHARTES N. PATIENT SERVICE COORDINATOR Hospital & Health Care Used the software for: 1-2 years ### "Great Product, Time Saving Tool" April 29, 2024 5.0 Excellent, due to having the capability to contact the pat without calling them Pros It notify the patients immediately, and we don't have to reach out verbally Cons The patient don't reply, and they request to unsubscribe Review Source Response from Text Request May 1, 2024 thank you for taking the time to leave us a review. VR Verified Reviewer coordinator Human Resources Used the software for: 6-12 months ### "Great communication app" April 23, 2024 5.0 Great to say the least. I do recommend it Pros It's very simple to use and makes it easy for people to reply Cons I haven't encounter anything that I dislike Review Source Response from Text Request April 29, 2024 Thank yo so much for this review. Similar Products Featured ## Related categories [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Live Chat](https://www.capterra.com/live-chat-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.