# Page 17 | Text Request Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 17 - Is Text Request the right SMS Marketing solution for you? Explore 1193 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167015/Text-Request/reviews --- Text Request 4.6 (1193) [View alternatives](https://www.capterra.com/p/167015/Text-Request/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 17 - Reviews of Text Request ## Showing most helpful reviews Showing 401-425 of 1193 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EN EUPHARTES N. PATIENT SERVICE COORDINATOR Hospital & Health Care Used the software for: 1-2 years ### "Great Product, Time Saving Tool" April 29, 2024 5.0 Excellent, due to having the capability to contact the pat without calling them Pros It notify the patients immediately, and we don't have to reach out verbally Cons The patient don't reply, and they request to unsubscribe Review Source Response from Text Request May 1, 2024 thank you for taking the time to leave us a review. VR Verified Reviewer coordinator Human Resources Used the software for: 6-12 months ### "Great communication app" April 23, 2024 5.0 Great to say the least. I do recommend it Pros It's very simple to use and makes it easy for people to reply Cons I haven't encounter anything that I dislike Review Source Response from Text Request April 29, 2024 Thank yo so much for this review. RG Rocky G. Center Director Education Management Used the software for: 1-2 years ### "5 Stars for Text Request" May 2, 2024 5.0 Pros Our learning center uses Text Request to be able to easily communicate with customers on a consistent and frequent basis. The platform is so easy to use. There's lots of features we wouldn't have even thought to need but now we can't live without them. Cons We have no complaints. We have had a great experience with Text Request. Review Source Response from Text Request May 2, 2024 Rocky, thank you for leaving us a review. RG Rebecca G. Administrative Assistant Information Technology and Services Used the software for: 6-12 months ### "Text Request has brought ease of access to text communications with customers. " April 25, 2024 5.0 Pros I enjoy using text request to communicate with my customer. A very user friendly format. Quick text messaging across all employees and customers from one platform. Cons The repetitive nature of the notifications until acknowledged. Review Source Response from Text Request April 29, 2024 Rebecca, thank you for this review. BB Becky B. Admin Real Estate Used the software for: 2+ years ### "Not happy with customer support" June 7, 2023 3.0 Pros the ability to reach agents with easy also group texting 100 plus agents at one time. Helps agents as well for the do not have to bring up email for quick response. Cons We have had problems and not able to fix due to bad customer support Review Source Response from Text Request June 9, 2023 Becky, I'm so sorry that you have had a poor experience. We strive to do the best for our users. Please reach out to customers@textrequest.com and we can make sure all things are working correctly. KV Korina V. Healthcare Admin Medical Practice Used the software for: 1-2 years ### "Real time responses from patients " November 28, 2023 5.0 Quick, easy and efficient. Patients love it and so does our office. Pros Being able to texts the patients regarding appointment and or surgery information. Cons Patients some times respond with negative responses. Review Source Response from Text Request November 29, 2023 Korina, thank you for leaving us a review. If any contacts are abusing the texting system, please reach out to success@textrequest.com to learn how to block them. JD Jessica D. Manager Facilities Services Used the software for: 2+ years ### "Very useful and easy to implement." October 14, 2021 5.0 It has helped us save time communicating with our customers or potential new customers and employees. Pros We can log in from any device or computer to help our customers 24/7 if needed. Cons I do not have a con yet. It seems to be working great for us. Review Source Response from Text Request October 19, 2021 Jessica, Thank you so much for taking the time to leave a review for us. We are so happy to be providing you with the best business text messaging option, and tools. Please do not hesitate to reach out of any issues occur. -Ramey sL shaun L. Account Admin Hospitality Used the software for: 6-12 months ### "Amazing for companies " April 25, 2024 5.0 Pros How simple it is to use. Text Request makes it easy to reach out to clients and take care of their needs in a quick and efficient way. This is a great service that has been brought to Team Travel Source. Cons Nothing really, i wish notifications were easier to find to a message that i've sent out but that is about it. Review Source Response from Text Request April 29, 2024 Shaun, thank you for this review. Glad you find Text Request easy to navigate. HP Hailey P. Office Manager - Producer Insurance Used the software for: Less than 6 months ### "100% Satisfied" January 29, 2024 5.0 I am just 100% satisfied with Text Request app. Pros Any issue that you might have had with previous platforms is already thought of, handled, and has been made to be an easy to use app. Cons There isn't anything that I have found to be wrong with my experience. Review Source Response from Text Request February 2, 2024 Hailey, thank you for taking the time to leave us a review. If you ever do run into any questions, please reach out to success@textrequest.com EM Erica M. Lead Patient care coordinator Medical Practice Used the software for: 1-2 years ### "Best text system" April 23, 2024 5.0 It's been GREAT since day one! Always use it on a daily bases Pros Easy to use, no issues at all love it! Love how our patient can use this easily Cons I like the whole thing never had issues, patients appreciate this instead of a call Review Source Response from Text Request April 29, 2024 Erica, thank you for leaving us a review. AC Audrey C. Broadcaster Broadcast Media Used the software for: 6-12 months ### "Good for live radio" April 23, 2024 5.0 I like it a lot. It is to the point and helps me do my job of communicating with the public better. Pros Not being able to always answer the phone, Text Request makes it easy and quick to communicate to our listeners. Cons Occasionally, texts don't show up in real time, which can cause miscommunication. Review Source Response from Text Request April 29, 2024 Audrey, thank you for this review. Please reach out to success@textrequest.com so they can look into your texts showing up. MM Maria M. Paralegal Law Practice Used the software for: Less than 6 months ### "Great texting app " February 27, 2024 5.0 Pros I love the ease of use. I honestly won't be able to change to a different application after Text Request. We really enjoy the simplicity of this app. Please keep it that way! Cons Nothing that we do not like so far. We honestly have no complaints. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing Text Request The ease of use we wanted something similar to our past product. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) They were shutting down the system so we had to make the change. Review Source Response from Text Request February 28, 2024 Maria, thank you for leaving us this review. BW Brian W. Sleep Tech Medical Practice Used the software for: 1-2 years ### "Great Product" April 26, 2024 5.0 It makes my life easier. Patients can confirm appointments without having to call me. Pros I don't have to call patients all the time. Texts are way easier Cons Nothing. It's great. Why am I being forced to say I don't like something about it? Review Source Response from Text Request April 29, 2024 Brian, thank you for leaving us a review. NL Natasha L. Director of Admissions Education Management Used the software for: 6-12 months ### "Great for communicating with prospective students" May 6, 2024 5.0 Overall I enjoy using the app, it makes my job a lot more efficient. Pros We love that there is an app and we can easily communicate from anywhere Cons Sometimes the app will randomly log me out which can cause me to miss notifications Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Zipwhip shutdown and we had to choose another provider Review Source Response from Text Request May 7, 2024 Natasha, thank you for leaving us a review. DN Dominic N. Chief Information Officer Hospital & Health Care Used the software for: 2+ years ### "Incredible Value for an often overlooked need" October 19, 2021 5.0 Game changer. Staff learned to utilize TextRequest with no training. People we serve experienced better communication. Everyone was happier because of it. Pros The ability to text message to and from our office phone numbers protects staff privacy and enables them to communicate to their constituents using their personal devices without exposing their personal phone numbers is huge. Staff appreciate having only 1 phone. Cons No cons. Worked as expected and never went down. Review Source Response from Text Request October 21, 2021 Hi Dominic, Thank you so much for leaving an honest review. We strive to create a product that best serves you and your team. Thanks again. - Ramey KM Kelly M. LSP Insurance Used the software for: 1-2 years ### "Why I like Text Request" April 15, 2022 5.0 I like it. Helps with customeres that never answer a phone call. LoL Pros This is a very easy program to use. I like the fact that I can run it in the background, but still be aware of any communications coming in. Cons The only thing I feel might be missing, is that it is hard to tell who the text is directed to. Sometimes you have to go way back into the previous texts to figure out who it belongs to. I wish there was a way that someone sending us a text could indicate whom it was to go to. For example: KM please find the picture you requested....and somehow, it would assign the text to KM. A simple program change. Thant's all. Review Source Response from Text Request April 19, 2022 Hello Kelly, thank you so much for taking the time to leave us a review. I believe our Contact Tags feature will help you accomplish what you'd like. Here is the URL to the help doc: https://help.textrequest.com/contact-tags Thank you again, for leaving a review. VW Victor W. SVP - Clinical Operations Health, Wellness and Fitness Used the software for: Less than 6 months ### "Mixed experience thus far" November 2, 2023 4.0 We go live in a few hours but the setup has been painful. Hoping it is at least more stable than Zipwhip. Pros After escalating some of the frustrating limitations, we did have a very engaging and helpful account rep spend time troubleshooting with us and apologizing for some of the features we were sold that were not quite accurate. Cons Sales was very salesy and promised a lot of things that didn't turn out to be true - example the Zipwhip migration was going to require days of downtime or that we could simply upload information (technically true but limited to a handful of discrete fields). It was also confusing onboarding as we were sent several forms, many of them asking for the same information and also getting emails asking us to complete things and was told to ignore because it was an auto generated reminder. Reason for choosing Text Request We were sold on how easy it would be to migrate and that it had all the features of Zipwhip and then some (only partially true\_. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Forced sunset. Review Source Response from Text Request November 3, 2023 Victor, thank you for taking the time to leave us a review. Sorry, to hear your experience hasn't been ideal. Please feel free to reach out to success@textrequest.com for any additional help. MF Mia F. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "No brainer!" April 18, 2022 5.0 Pros The entire platform is incredibly easy to use, it allowed our offices to be in constant contact with our patients! It gave us a local phone number and is so easy to access on Desktop, Mobile, or Tablets! Their help team is always amazing as well Cons The system will occasionally freeze up, though the Text Request team is typically able to handle the situation before we even notice. Review Source Response from Text Request April 20, 2022 Mia, Thank you so much for taking the time to leave us a review. We are so happy that we are meeting you and your team's needs. mB meghan B. Director of Communications Education Management Used the software for: 6-12 months ### "Text Request is THE BEST" April 24, 2024 5.0 Pros I like that it's easy navigate - whether I am sending the text or receiving it. It is simple to add additional templates and create payment requests. Our clients have also stated they like the simplicity of sending a text rather than making a phone call. Cons Sometimes the texts do not refresh as quickly as I'd like and I find myself missing messages that are needed to be responded to in a timely manner. Sometimes the search does not recognize numbers I have texted before. Review Source Response from Text Request April 29, 2024 Meghan thank you for leaving us this review. KJ Kelsy J. Marketing & Patient Experience Medical Practice Used the software for: Less than 6 months ### "Great product for use in a Medical Practice" June 27, 2023 4.0 Text Requests allows our practice to contact patients more effectively, improving our daily operations. Texting patients improves compliance as well as the patient experience. Customer Service is easy to reach and responsive. Highly Recommend Text Request. Pros The user interface is easy to navigate and train staff. This program is used daily as we use the platform to communicate with our patients. Our favorite feature is the ability to create multiple templates for quick and effective messaging. Additionally, the ability that you can send mass messages immediately as well as schedule messages to be delivered at a specific date/time is a time-saver. Text Request has great features at an incredible price point. Cons I would prefer that the Auto Responder can be based on the TEMPLATES created, so that different outbound auto responder messages can be created and sent. Reason for choosing Text Request Successfully used Text Requests at two other medical practices. Review Source Response from Text Request June 28, 2023 Kelsy, thank you so much for taking the time to leave us a review. So glad you find our user experience easy to navigate and to train. We also offer weekly free training in case anyone on your team needs a refresher. MG Maribeth G. Nurse coordinator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Text request review by PCW" April 4, 2024 5.0 I have enjoyed working with it. The app is great! Helps me do work quickly when not at my desk Pros It is easy to use. It stays open as a site on my computer for a long time. Like the app for my phone. Cons For some reason the last week I need to click twice on my sign in to get to the correct page. TR often considers a text "resolved" when it is not resolved. It would be nice if there was a translation ability. (Maybe there is and I am not aware - new user) Review Source Response from Text Request April 9, 2024 Maribeth, thank you so much for leaving us this review. Please reach out to support@textrequest.com so they can look into your login issue. RK Rebekka K. Recruiter Hospital & Health Care Used the software for: Less than 6 months ### "Great Software Tool for Quick Efficient Communication" September 12, 2023 5.0 My experience has been pleasant & rewarding so far. Pros I love that the software is quick, efficient & easy to use for my day to day role. Cons I do not have any complaints on the software currently, but I do not use all the features. Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Functionality, Reliability & Ease of Use Review Source Response from Text Request September 14, 2023 Thank you for taking the time to leave us a review. JG John G. Sales Insurance Used the software for: 6-12 months ### "Text Request" April 25, 2024 5.0 Pros What I like most about text request is that it is easy to use. Cons What I like least about text request is not being able to have the app open with the web app open at the same time Review Source Response from Text Request April 29, 2024 John, thank you for leaving us a review. AM Arlemarie M. Biometrist Medical Practice Used the software for: 1-2 years ### "Great!" June 22, 2023 5.0 Excellent. Pros I love that it makes it really easy to reach out to patients with appointment reminders in a way that is easily documented. Cons It's not currently integrated into the EMR system we use. Review Source Response from Text Request June 23, 2023 Arlemarie, So happy to hear that Text Request is meeting your needs, as well as your patient's needs. VW VELZIE W. PATIENT SERVICE COORDINATOR Health, Wellness and Fitness Used the software for: 1-2 years ### "TEXT REQUEST REVIEW" May 2, 2024 5.0 IT VERY FAST AND EFFECT. IT IS EASY TO NAVIGATE. Pros THE FAST NOTOFICATIONS RESPONSE. IT MAKES GETTING BACK TO PATIENTS FASTER. Cons THAT THERE IS NO SPANISH TRANSLATION. WE HAVE A HUGE SPANISH PATIENT SELCTION. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) THEY WENT OUT OF SERVICE. TEXT REQEST WAS ALWAYS OUR NEXT CHOICE Review Source Response from Text Request May 6, 2024 Thank you for taking the time to leave us a review. 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