# Page 18 | Text Request Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 18 - Is Text Request the right SMS Marketing solution for you? Explore 1193 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167015/Text-Request/reviews --- Text Request 4.6 (1193) [View alternatives](https://www.capterra.com/p/167015/Text-Request/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 18 - Reviews of Text Request ## Showing most helpful reviews Showing 426-450 of 1193 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MM Michelle M. Owner Pharmaceuticals Used the software for: 6-12 months ### "Easy integration" April 12, 2022 5.0 Great customer service Answers to my questions were quickly resolved Pros Scheduling, various "canned" messages, easy to use, easy to integrate Cons The display in the boxes can be confusing. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing Text Request Great demonstration from knowledgeable people Review Source Response from Text Request April 14, 2022 Hey Michelle. Thank you so much for taking the time to leave us a review. Regarding your Con. We have several different views, and one of the alternative might fit your needs better. Here is a the help doc: https://help.textrequest.com/message-views If you still have issues, please reach out to us. RA Rosemary A. Owner/Director Primary/Secondary Education Used the software for: 2+ years ### "Ver Happy User!" January 19, 2022 5.0 Pros Text Request was very easy to implement, cost effective and very much a part of our daily business. Cons I do not have any complaints at this time and we have been using this product for 3+ years! Review Source Response from Text Request January 21, 2022 Hello Rosemary, Thank you so much for leaving an honest review. We are so grateful to have been able to serve you for the past 3+ years, and cannot wait to help you and your team in the years to come. If you ever need any help, please reach out to us. customers@textrequest.com. AP Andrea P. Administrative Assistant Environmental Services Used the software for: 1-2 years ### "We use it daily at my workplace. " April 12, 2022 5.0 Pros I like the ability to send several messages at once if needed. The ease of being able to use the automated templates, the auto-responders etc. Cons I guess sometimes the notifications of the messages can get lost. It has happened when I send a message to a customer, and they respond. It doesn't always notify me with a pop up or sound as when someone sends a text for the first time. I do other things while I use the app so I have had to go back and refresh it to make sure I haven't missed any messages. Review Source Response from Text Request May 9, 2022 Andrea, Thank you so much for taking the time to leave us a review. I have let the support team know about your Con. CL Caroline L. Director of Marketing and Sales Retail Used the software for: Less than 6 months ### "Not our favorite" June 27, 2023 3.0 Pros That we can send text messages and were able to transfer all of our text messages from Zipwhip. Cons The way the text messages are set up. We would love a way to have every conversation as a block rather than all communication (including our own) to show up. Also when we send a group message, it does not show up in our inbox area until the customer responds, which is not helpful in our line of business. Reason for choosing Text Request We choose Text Request based off of Zipwhips recommendation and thinking the platform would be similar. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Zipwhip was going out of business Review Source Response from Text Request June 28, 2023 Hello Caroline, Thank you for taking the time to leave this review. We actually have a few different Dashboard views. For those coming from ZW we recommend the: Combined view https://help.textrequest.com/message-views As for your group messages not being seen in your inbox, they should populate in your group messages tab. If they are not, please reach out to: support@textrequest.com. fN fred N. manager Automotive Used the software for: 6-12 months ### "not user friendly" May 3, 2024 2.0 Pros i didn't see anything special about it to mention Cons It's not user friendly and hard to navigate . Reason for choosing Text Request text request bought the previous company Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) zipwhip was bought out by text request and i didn't have time to research other companies Review Source Response from Text Request May 6, 2024 Fred, thank you for leaving us a review. To clarify, we did NOT buy zipwhip. They shut down after someone acquired them. Please reach to success@textrequest.com if you have any questions. CS Chris S. Director of IT Hospital & Health Care Used the software for: Less than 6 months ### "Gets the job done, but could use enhancements" November 3, 2021 3.0 We are using Text Request to remind patients of their upcoming appointments and thus reduce the number of missed appointments. Pros The software gets the job done and allows us to have brief messages between us and our patients regarding their upcoming appointments. Cons There should absolutely be a way to preview the messages before they get sent out. We have had several instances where the cvs file upload was wrong and the message went out with Dear \[NICKNAME\] instead of the patient's name. A preview would have avoided this. If there are two messages to the same number, the second message is skipped altogether. We need to be able to send multiple messages to the same number in the same csv upload. It would be really nice to be able to see the person's name along side the phone number, but I haven't figured out how to do this when using the csv import. We don't have time to type in each contact individually. Reason for choosing Text Request We are using this as a temporary solution until the product that integrates with our Patient Management system is fully implemented. Review Source Response from Text Request November 9, 2021 Chris, appreciate the feedback! And the preview suggestion - I've shared that with our Product and Support teams. Can we dive more into sending two messages to the same contact in the same Merge Message? For most, that'd be sending the same message to the same contact back-to-back, which they'd rather avoid. Interested in your use case here. My email should come attached to this response, just reply to it. For importing name, number, and custom fields at the same time, check out our Detailed Import guide: https://help.textrequest.com/importing-contacts. Hope that helps! And thanks again for your review. ST Stacey T. Center Director Education Management Used the software for: Less than 6 months ### "Constant and Quick Communication" June 15, 2022 5.0 Pros Text Request is a great way for me to keep in constant contact with our families (clients). In a world of texting, it is quick and convenient for me to get a message out to one family or send a mass text out to everyone at once. I can set up an auto responder which automatically gets sent to incoming messages to let families know that we will respond as soon as possible or frequently we let them know about upcoming holiday schedule changes. Cons As much as I love and utilize the auto responders, the family receives them every 20 minutes. This often gets in the way of our conversation if we are not communicating back and forth immediately. Review Source Response from Text Request June 23, 2022 Thank you for taking the time to leave us a review. Although we do not have a feature current that will solve your CON, if you reach out to our success team at: Success@textrequest.com , they can talk through it and let our product team know. JA Justin A. DME Coordinator Hospital & Health Care Used the software for: 1-2 years ### "SMS - Healthcare's new way to communicate" April 26, 2024 4.0 Text request is a excellent platform for our clinic. It allows us directly to communicate with our patients with reminders of appointments, upcoming testing, etc. It also decreases miss appointments and no shows. It allows the patient to communicate with us direct via text instead of having to call. Pros Being able to use our main line number for SMS. Creates less confusion with out patients. Cons You can't delete messages, just archive. Review Source Response from Text Request May 1, 2024 Justin, thank you for this review. SB Sarah B. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great text service for buisnesses " October 30, 2023 5.0 I really like it. It is easy to use for the most part and was very easy to install Pros I really like how easy it is to connect and text our members. You are able to use a lot of characters per each text which really helps! Super easy to use on my cell phone Cons I dont like how hard it is to get to from the home screen of a desktop computer. It would be nice to have an app or widget that stayed in the upper corner. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) We were forced to by our corporate office Review Source Response from Text Request October 31, 2023 Sarah, thank you for taking the time to leave us a review. We do have a Windows App: https://www.textrequest.com/product/desktop-app JP Jeremy P. Owner Insurance Used the software for: Less than 6 months ### "Text Request " February 2, 2024 5.0 Very good, I have recommended to other agents Pros Very friendly, easy to use, cost is competitive, most importantly the support from their staff has been great. Cons Only thing I don't like is that I have to change the view to combined view every time I log in. I wish it would just permanently stay on that option all the time. Not a big deal, just a little annoying. Reason for choosing Text Request Probably due to the first interaction being so good, salesperson was very helpful, took I believe 30-45 minutes to do a webinar together and answer all questions, the view and functionality was similar to what I was used to. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Zipwhip went out of business I believe?? Review Source Response from Text Request February 6, 2024 Jeremy, thank you for the review. regarding your CON, You can save that: click on your initials in the top right corner of the dashboard, click conversation preferences, and select your default message view. RA ROSA A. manager Insurance Used the software for: 6-12 months ### "SIMPLE AND CHEAP" May 1, 2024 5.0 Pros The software itself is easy to monitor and we can all use the same software for many different departments of our office example - billing, underwriting, or simply communicating with our clients Cons when we do mass text messages if a name was placed on one list for 2 months consecutive they do not reach out on the second time Review Source Response from Text Request May 2, 2024 Thank you for this review. MF Michelle F. Property Mgr Real Estate Used the software for: 6-12 months ### "Texting from my landline" May 19, 2024 4.0 Overall we love the convenience of this app. Easy to use from desktop and cell phone Pros Great feature to be able to text from our landline Convenient Cons Archive a msg vs deleting it ..... just not clear Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) they are no longer around they are no longer around Review Source Response from Text Request May 20, 2024 Michelle, thank you for leaving us a review. Please reach out to success@textrequest.com and they can walk through the difference and the different options you have regarding removing messages. AH Angel H. Patient Service Coordinator Medical Practice Used the software for: 6-12 months ### "Text Request Review" April 23, 2024 5.0 Overall, I would recommend this app to other medical offices because of the convenience of it for patients. Pros I like that fact that I can hold multiple conversations with patients at once. I also love that it is a paper trail for liability reasons. Cons I do not like that all the features do not work. I also wish it was a way we could make our own personal preset messages. Review Source Response from Text Request April 29, 2024 Angel, thank you for leaving us a review. BC Brian C. Clearance Center Sales Professional Retail Used the software for: 1-2 years ### "From a retail sales perspective." January 18, 2022 5.0 Pros The ease of use to update my guests via desktop or mobile. Cons When Text Request has a hiccup and the system shuts down, it can come at some crucial moments where my guests feel that I am unresponsive. Review Source Response from Text Request June 28, 2022 Brian, thank you for taking the time to leave us a review. We understand that hiccups on our end make it hard for our end users. Please reach out to us whenever you run into issues. Sometimes hiccups don't affect everyone. Thank you so much for your support. KP Karrie P. Practice Manager Veterinary Used the software for: Less than 6 months ### "New user review" October 6, 2023 4.0 Overall we have had a good experience Pros It was easy to transition from our previous text service company and integrate our existing client lists and templates Cons The cost per text is for very short text messages. More words per text should be allowed. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing Text Request Cost and ease of transition Review Source Response from Text Request October 9, 2023 Karrie, thank you for leaving us an honest review. BL Brooke L. Operations Manager Consumer Services Used the software for: 2+ years ### "Superb Texting Platform" November 23, 2021 5.0 This text platform is very easy to use. I've used Text Request for about 4 businesses so far. You can be setup and using this service within a day or so. If you are considering this platform, do it! We absolutely love it! Pros I love the mass texting feature. You can add an attachment to your text as well as verbiage. You can also save templates that you will be using over and over. Very easy to use this platform. Cons It's not difficult at all to use. We are very happy with this product and it fits our needs! Review Source Response from Text Request November 27, 2021 Hello Brooke, Thank you so much for leaving a review. We strive to provide all of our users with the best experience and the most beneficial tools possible. Let us know if we can do anything for you! cS clara S. Technician Pharmaceuticals Used the software for: Less than 6 months ### "Text Request" August 24, 2023 5.0 I enjoy using text request overall. Pros Text request is easy to use and has plenty of features, I enjoy the ability to resolve or un-resolve conversations. Cons I wish we could utilize looking up keywords and work from that queue. When we have a patient respond "yes" and we look up that keyword each time we press it the initial list of them disappears and we have to research it again. This keeps us from using that feature. Review Source Response from Text Request August 28, 2023 Clara, thank you for taking the time to leave us a review. regarding your CON, if you could reach out to your success rep, they would love to hear you out so they can relay it to our product team. PG Paul G. Owner Hospital & Health Care Used the software for: 1-2 years ### "Great product for managing our day-to-day internal comms with field and clients" June 7, 2023 5.0 Pros Ease of use, makes communications simple and ensures our notices are read and responded to Cons Wish there was a way to specify only ONE auto-response per 24 hours (session) since we receive texts after hours but only need ONE auto-response to send out... not with every message! Once per 24-hours per contact is sufficient! Review Source Response from Text Request June 9, 2023 Paul, thanks for the review. I've let product know about your wish. Thanks again. JM Jenniffer M. office manager Building Materials Used the software for: 6-12 months ### "Good tool" September 5, 2023 5.0 I love having the autoresponder feature in the basic options. Pros text request is easy to use. I love how I can do lots of template to use Cons lots of undelivered messages problem too often. Review Source Response from Text Request September 6, 2023 Jenniffer, thank you for leaving us a review. Regarding your CON with 10DLC registration being enforced by carriers, some messages don't deliver. After you complete 10DLC registration, if your messages are still not being delivered, please reach out to support@textrequest.com WM Will M. Online Operations Manager Food & Beverages Used the software for: 6-12 months ### "Review of Text Request" May 2, 2024 4.0 Pros It is a good replacement for ZipWhip. We text a lot of customers so it is necessary Cons It can be a little clunky in how messages are displayed. If you set the view different then the tiles (I prefer list) it reverts back to tiles when you navigate away from the page. I can't figure out how to change the default. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Zip whip shut down so we had to switch. Review Source Response from Text Request May 6, 2024 Will, thank you for leaving us a review. We have a few different dashboard views and filters that you might find helpful. SW Shelly W. Patient services coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Reccomend!!!" July 9, 2024 5.0 Pros It is efficient at texting many people quickly. Cons It occasionally will lag and I will have to refresh. Review Source Response from Text Request July 11, 2024 Shelly thank you so much, please reach out to success@textrequest.com if you have any questions about our referral program! EB Emily B. Front Desk Coordinator Medical Practice Used the software for: 6-12 months ### "Easy to use !" June 2, 2023 5.0 Pros That i can cut my work time in half without having to call patients Cons I'm not sure if there is an auto message that can be sent for example if someone confirms an appt an automatically send them a msg it has been confirmed etc. Review Source Response from Text Request June 7, 2023 Emily, Love the fact that Text Request is helping you cut your work time in half! Please let us know if you have any questions. BW Barron W. Fixer Hospitality Used the software for: 2+ years ### "Love Text Request!!" December 12, 2022 5.0 We now could not run our business without Text Request! Pros Ease of use and great customer service! from customer communications to reservations it helps us in all aspects of our communications! Cons I really do not have any cons for the sofyware Review Source Response from Text Request December 19, 2022 Barron, Thank you so much for taking the time to leave us a review. Please reach out to us anytime if you run into any issues. So grateful to be a part of your team for the past 2+ years. AC ANDRES C. Billing Hospital & Health Care Used the software for: 1-2 years ### "Andres Review" April 23, 2024 5.0 Pros Very good for messaging and separating my work from my day to day life Cons I would like a dark mode I feel like its very bright Review Source Response from Text Request April 29, 2024 Andres, thank you for leaving us a review. BR Bryan R. Operations Manager Broadcast Media Used the software for: 2+ years ### "Radio loves Text Request" October 25, 2023 5.0 Pros Text Request allows our radio listeners to communicate more effectively with the on-air hosts. Cons So far, we haven't experienced any problems. Review Source Response from Text Request October 26, 2023 Thank you so much for leaving us a review. Glad that your listeners are enjoying texting into your show. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.