# Page 2 | Text Request Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Text Request the right SMS Marketing solution for you? Explore 1193 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/167015/Text-Request/reviews

---

Text Request

4.6 (1193)

[View alternatives](https://www.capterra.com/p/167015/Text-Request/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 2 - Reviews of Text Request

## Showing most helpful reviews

Showing 26-50 of 1193 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

PM

Paola M.  
CEO  
Marketing and Advertising  
Used the software for: 2+ years

### "TextRequest is the easiest text company to use "

December 20, 2024

5.0

I've been using Text Request for my marketing agency, and I highly recommend it! Unlike other telecom systems, this one is incredibly easy to use and doesn’t create unnecessary hurdles when it comes to approving campaigns. What I love most is that it delivers results. As soon as we send out the texts, we immediately start seeing requests come in. It’s a reliable tool that gets the job done quickly and efficiently. If you're looking for a straightforward, results-driven text messaging platform, this is definitely the one to choose!! :)

Pros

I've been using Text Request for my marketing agency, and I highly recommend it! Unlike other telecom systems, this one is incredibly easy to use and doesn’t create unnecessary hurdles when it comes to approving campaigns. What I love most is that it delivers results. As soon as we send out the texts, we immediately start seeing requests. It’s a reliable tool that gets the job done quickly and efficiently. If you're looking for a straightforward, results-driven text messaging platform, this is the one to choose!! :)

Cons

I need to input my bank info in some cases

Alternatives considered

[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)

Reason for choosing Text Request

They put so much trouble to make a campaign

Review Source

Response from Text Request

December 20, 2024

Paola, thank you for leaving us a review. I am happy to hear that Text Request is a great asset to your marketing agency.

CL

Catherine L.  
Veterinarian  
Medical Practice  
Used the software for: 1-2 years

### "Modernize Your Communication Methods"

October 15, 2024

5.0

I was very skeptical about cutting down on phone time, but it has been an amazing experience. Clients love it.

Pros

The ease of use. Intuitive and user friendly. I love the way unread texts are highlighted at the top of the screen. This saves us countless hours, and allows us to rapidly give simple results, reminders and check on clients after visits. Clients love being able to communicate quickly during their workday.

Cons

The only downfall of texting is that you have to be careful of word choice, or clients can misunderstand tone.

Switched from

[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

Our business our grew their capabilities.

Review Source

Response from Text Request

October 24, 2024

Thank you for leaving us a review. Glad to hear that Text Request has saved you time.

BP

Barbara P.  
Program Director  
Education Management  
Used the software for: 2+ years

### "Text Request helps us grow our programming"

October 3, 2024

5.0

TR has provided an essential platform to contact our program participants and have them respond immediately. There are several features that help us or organize groups, send scheduled messages and also use the out of the office messages to respond when we are not working.

Pros

The ability to mass text our participants and have them respond or individually text them in a conversation.

Cons

Some of the administrative functions are hard to navigate.

Review Source

Response from Text Request

October 9, 2024

Barbara, thank you for leaving us a review. Glad Text Request is helping you connect with participants.

JB

JoAnn B.  
Owner and Center Director  
Education Management  
Used the software for: 1-2 years

### "Easy to use"

December 19, 2024

4.0

Overall I enjoy using text request. It is easy to use and I have it on a varitey of places like my phone, a widget and a tab on the computer.

Pros

I love that I can use the same phone number for the business. My customers only need to know one number.

Cons

The cost and having to pay for the extra features

Review Source

Response from Text Request

December 20, 2024

JoAnn, thank you for this review.

ES

Emily S.  
People Services Specialist  
Hospital & Health Care  
Used the software for: 1-2 years

### "10/10 Text Request"

November 11, 2024

5.0

Text Request had made my first office job easy to accommodate to as communication is what keeps a facility moving forward, and text request has done nothing but give us the ability to move forward stronger.

Pros

I love that Text Request gives you the ability to communicate with all necessary employees through one single platform. It also allows all internal employees to see everyone's messages with the external employees which saves us time and makes us work better as a team.

Cons

I don't have any complaints about Text Request. I love to have access to group messages, different location conversations, and coherent manners to effectively communicate.

Review Source

Response from Text Request

November 13, 2024

Emily, thank you for this review. I am glad you don't have any CONs, please reach out if you have any questions.

NS

Nicole S.  
Special Projects and Software Integrations Mgr  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Text Request Excellence"

October 29, 2024

5.0

They have been very easy to work with and we use them for 2 of our companies one larger and the other very small. We get the same service and support for both.

Pros

The ease of use and their friendly customer support.

Cons

No complaints really, we have had a very pleasant relationship with Text Request.

Review Source

Response from Text Request

November 6, 2024

Nicole, thank you for this review.

JA

Jorge A.  
Billing manager  
Medical Practice  
Used the software for: 2+ years

### "realy useful tool for sending massive text messages"

September 12, 2024

5.0

so far it has been a really good experience, it is easy to use and it help me to save time when I have to send massive text messages to our customers

Pros

it is easy to use this tool for sending text message to any customer you need to inform about something in specific

Cons

when I use my headphones every time a customer reply a message there is a sound notification to inform that someone reply the message, that could be sometimes uncomfortable if you have sent a lot of messages the same day because I do not know how to turn off this sound, that is the only thing sometimes I do not lie

Review Source

Response from Text Request

September 30, 2024

Jorge, thank you for leaving us a review. Please reach out to success@textrequest.com to talk about the sound notification. Also here is our help doc regarding it: https://help.textrequest.com/message-notifications

LJ

Lori J.  
Adoption  
Information Services  
Used the software for: Less than 6 months

### "Text Request Makes us Happy!"

December 13, 2024

5.0

So far, it's been great, easy onboarding, etc.

Pros

We love the chrome extension, the payment capability and the support!

Cons

We would love a way to track where our web leads are coming from through the web widget.

Alternatives considered

[Sinch MessageMedia](https://www.capterra.com/p/150203/MessageMedia/)

Reason for choosing Text Request

They did not offer Chrome extension and the prices were higher.

Switched from

[Kenect](https://www.capterra.com/p/212906/Kenect/)

The cost was high and the support was not as timely as we would have liked.

Review Source

Response from Text Request

December 20, 2024

Lori, Thank you for taking the time to leave us a review. Please let success@textrequest.com know how you'd like to track leads.

DJ

Daniel J.  
LIfe Insurance Manager  
Insurance  
Used the software for: I used a free trial

### "Close but not there yet. "

December 3, 2024

4.0

It was short; we found that though the price point was good, it lacked a lot of features of comparable tools out there.

Pros

Easy interface: you see all your texts in one place.

Cons

Clunky, not easily organized, and a stand-alone system not compatible with our CRM

Alternatives considered

[Slack](https://www.capterra.com/p/135003/Slack/)

Reason for choosing Text Request

Reputation was critical but wanted to be price conscious

Switched from

[Sonar](https://www.capterra.com/p/10004822/Sonar/)

We were looking for a more cost-effective option

Review Source

Response from Text Request

December 12, 2024

Daniel, thank you for leaving us review. We do have a chrome extension that might make using it with your CRM easier. Please reach out to success@textrequest.com to talk about it.

BH

Blake H.  
Center Director  
Education Management  
Used the software for: 1-2 years

### "Text Request is the Best Texting Software for Businesses"

November 19, 2024

5.0

Very positive experience. The texting platform has allowed us to streamline communication with customers and future customers.

Pros

The ability to text from my landline, the dashboard, ease of use, templates, form fields

Cons

I like everything about Text Request. They even release new features before I know to ask for them.

Review Source

Response from Text Request

November 22, 2024

Blake, thank you for taking the time to leave us a review.

AR

Abby R.  
Sales Support  
Wholesale  
Used the software for: 1-2 years

### "Text Request is Better than the Rest!!"

December 9, 2024

5.0

Really good!!! Love that you get alerted even if you don't have the tab open.

Pros

Messages appear in the tab header and alerts you if you have a new one. Other services are not like this.

Cons

Not able to color coordinate the squares of different messages.

Review Source

Response from Text Request

December 18, 2024

Abby, thank you for leaving us this review. Please reach out to success@textrequest.com for any help with the organization.

SC

Sean C.  
Location Manager  
Automotive  
Used the software for: 2+ years

### "Easy to use"

November 8, 2024

5.0

User friendly, can pick it up very quickly

Pros

Easy to use, easy to teach, easy layout.

Cons

Can get a little slow, occasionally you can lose your current conversation

Review Source

Response from Text Request

November 11, 2024

Sean, thank you for leaving us a review. Please contact support@textrequest.com whenever you notice your account is slow.

VW

Victor W.  
Broker, owner  
Insurance  
Used the software for: 2+ years

### "Why we use Text Request"

September 21, 2024

5.0

Excellent experience so far. We haven't had to call for tech support at all. Very simple and easy to use interface. I highly recommend TR.

Pros

It allows us to send and receive texts to our business VOIP line rather than just using a cell phone number.

Cons

No particular problems that we have experienced to date.

Switched from

[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

Zipwhip was going out of business or changing their platform and I googled other similar programs and found Text Request.

Review Source

Response from Text Request

September 26, 2024

Victor, thank you for leaving us a review. Glad you found us after Zipwhip

RB

Roy B.  
Instructor  
Education Management  
Used the software for: Less than 6 months

### "Text Review"

December 4, 2024

4.0

Overall it works good. I would have liked to get the notifications if the tab was minimized

Pros

It was easy to set up and use. I like that I could choose the display name

Cons

that i could not keep the view I wanted. If I went to a message then went back it was at a different screen. Also I only got an alert if the tab was opened.

Switched from

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

Vonage was having issues with their sms system

Review Source

Response from Text Request

December 12, 2024

Roy, thank you for leaving us a review. Please reach out to success@textrequest.com and they can help you with notifications.

DA

Daniel A.  
sale person  
Real Estate  
Used the software for: 6-12 months

### "Good text app "

December 9, 2024

4.0

Pros

the google extension because i can sent message faster

Cons

sometimes i don't receive notification from the app

Review Source

Response from Text Request

December 18, 2024

Daniel Thank you for leaving us this review. Please reach out to support@textrequest.com when you don't see your notifications come through.

CM

Cynthia M.  
Physical Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "we like text request"

December 3, 2024

5.0

fairly easy to use, everyone able to login to the same one

Pros

can save patient's numbers and conversations

Cons

wish there were better templates to choose from

Review Source

Response from Text Request

December 9, 2024

Cynthia, thank you for the review.

SM

Sean M.  
President  
Construction  
Used the software for: Less than 6 months

### "Please add group texting!"

November 7, 2024

4.0

Pros

Sharing across multiple users is very convenient! And customer service is top notch, they are very responsive.

Cons

I don’t like that I can’t do group chats in the same way I can with a cell phone. Sometimes I need to text with customers or employees as a group so they can respond back and see each others’ responses. Unfortunately the group text functionality in Text Request just sends texts to each person in the group individually.

Switched from

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)

Being able to share a texting account with multiple people.

Review Source

Response from Text Request

November 8, 2024

Sean, thank you for this review. thank you for leaving a detailed CON. There are a few reasons why that is, mostly due to privacy. Thank you!

AG

Ashlee G.  
Site Coordinator  
Medical Practice  
Used the software for: 1-2 years

### "Excellent Service!"

October 15, 2024

5.0

It makes communicating with customers so easy, whether its individual convo or templated messages.

Pros

Templating, timed messages, easy to use!

Cons

Nothing! I have used other text services before but I don't have any of the issues I did with the others.

Review Source

Response from Text Request

October 24, 2024

Ashlee, thank you for this review. Glad you haven't run into any issues.

KR

Karthik R.  
Software engineer  
Computer & Network Security  
Used the software for: I used a free trial

### "Good product "

April 14, 2025

5.0

Pros

Nice product to use and so user friendly.. Absolutely love it..

Cons

I can't tell cons on this software is really awesome.. Use it

Review Source

Response from Text Request

April 25, 2025

Karthik, thank you for leaving us a review.

GR

Gonzalo R.  
Lead Instructor  
Information Technology and Services  
Used the software for: Less than 6 months

### "Need Improvement "

December 9, 2024

2.0

It's somewhat good, but it needs a lot of improvement.

Pros

It is accessible everywhere, and no need to download an app.

Cons

I don't like it; the interface is so not user-friendly.

Switched from

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

Vonage sms stopped working, and we need to switch.

Review Source

Response from Text Request

December 18, 2024

Thank you for this review. Please let us know what you'd like to see from Text Request. Email success@textrequest.com and let them know.

DW

Dipanshu W.  
Customer Service Representative  
Insurance  
Used the software for: 6-12 months

### "Best messaging software, must use!"

August 16, 2024

5.0

I have been using Text Request for almost an year now, and the growth of my organization has risen to a great level just by applying different features of this software. Many customers don't pick up the call because of their work, but they love when we send them text messages, it helps save their time and ours too.

Pros

Great messaging software around the globe. Has many features including payments and even adding scheduled messages to our customers. I would recommend all my friends to use this, and my colleagues have already started using this application.

Cons

Everything about Text Request is top notch, there is nothing to be corrected or improved. This application has solved messaging problems for many organizations effectively.

Switched from

[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

Zipwhip was the company that shut down and opened Text Request. There were some features missing in that software which were added to Text Request when it was released. This was a great leap that impacted our organization in a positive way, efficiently.

Review Source

Response from Text Request

August 23, 2024

Dipanshu, thank you for leaving us a review. Please reach out if you ever run into any issues.

BB

Brian B.  
Front Desk  
Medical Practice  
Used the software for: 6-12 months

### "Front desk staff"

December 18, 2024

5.0

I have enjoyed using this program, easy to use and friendly to operate.

Pros

Very easy to use, easy to track information sent to clients

Cons

I would like for the most recent messages to be at the top to viewed quicker.

Review Source

Response from Text Request

December 20, 2024

Brian, thank you for leaivng us a review. Please reach out to success@textrequest.com and they can help you sort and filter.

SH

Sidney H.  
Ticket Operations Manager  
Entertainment  
Used the software for: 1-2 years

### "Grow Your Business with Text Request! "

September 25, 2024

4.0

I have had a wonderful experience with Text Request. We use it almost daily in multiple ways and it has been a great platform to continue to grow our business. The staff is extremely helpful and knowledgeable. We have loved getting to work with our hometown company!

Pros

I enjoy how easy Text Request is to use on the back end. The abilities it has to communicate with customers, track data, send detailed information is incredible. We have seen a huge increase in ticket sales from using text request!

Cons

There is honestly no complaints! The staff is innovative and always looking for ways to make the customer experience better. There is constant additions of new items that we can use.

Review Source

Response from Text Request

September 30, 2024

Sidney, thank you for leaving us a review. So happy to hear you don't have any CONs

CR

Cynthia R.  
CSR  
Consumer Services  
Used the software for: 6-12 months

### "Review of TR "

December 12, 2024

5.0

It is really simple and easy to use. I really like how you are able to connect with lots of people and its quick to use.

Pros

It is really easy to use, love how you able to set group chats and set times to send out a message. Nice features

Cons

It is not really customizable to your preference.

Review Source

Response from Text Request

December 18, 2024

Cynthia, thank you for leaving us this review.

SL

Samantha L.  
Career Services  
Information Technology and Services  
Used the software for: Less than 6 months

### "Good Texting Service"

December 9, 2024

4.0

Good. There are pros and cons of the app, but overall does what I need it to do.

Pros

Able to send links and convenient app on your phone.

Cons

The ding that reminds you of a text - need a way to turn this off. Also, text not showing up or out of order.

Switched from

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

They stopped their texting service and only have calling.

Review Source

Response from Text Request

December 18, 2024

Samantha, thank you for leaving us a review.

Similar Products

Featured