# Page 21 | Text Request Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 21 - Is Text Request the right SMS Marketing solution for you? Explore 1193 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167015/Text-Request/reviews --- Text Request 4.6 (1193) [View alternatives](https://www.capterra.com/p/167015/Text-Request/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 21 - Reviews of Text Request ## Showing most helpful reviews Showing 501-525 of 1193 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JW Jason W. Owner Insurance Used the software for: Less than 6 months ### "Great Product Easy to Use!" May 24, 2024 5.0 It was very quick and easy from first call to completing the setup. Pros Onboarding team was quick and efficient. Cons Their online interface is not the most straightforward system, It takes a little getting used to. Switched from [Chekkit](https://www.capterra.com/p/173154/Chekkit-Reputation/) I was having issue getting support from Chekkit. Review Source Response from Text Request May 28, 2024 Jason, thank you so much for this review. PB Pam B. Dumpster Consultant Environmental Services Used the software for: 6-12 months ### "Branding is Key! " April 21, 2022 5.0 Gotta admit - at first I wasn't excited about using yet another app to communicate with clients/leads. . . . until our phone service went down and Text Request was our only form of communications for nearly a day. We were still able to close sales. Text Request saved the day! Pros I love that our texts come from our main phone number. Branding is key! As it sets us apart from other companies who either don't use a texting service or use a bulk texting service where texts are sent from a 5 or 6 digit non-descript service. I also like that we can save contacts with unique names/titles to instantly identify whom we are sending/receiving texts. Cons I wish I could set defaults in 'Search Contacts' to always include 'Archived contacts.' I know it's just a couple of clicks but it's all about efficiency, screen ergonomics, and time management. Review Source Response from Text Request April 29, 2022 Pam, It's always nice to hear that we have successfully helped your business. Please let us know how we can help you further. Thanks you so much for the review. rM rachelle M. Travel Nurse Recruiter Hospital & Health Care Used the software for: 6-12 months ### "Text Request Review- Favorite Healthcare " May 1, 2024 4.0 Pros I like that it operates just like the messages app on my cell phone. I also like the group messages option Cons Sometimes it has connection issues where I'm unable to use it which can be inconvenient because I depend on it so much. Review Source Response from Text Request May 2, 2024 Rachelle, thank you for leaving us a review. Please reach out to support@textrequest.com when you see any issues. EA Elizabeth A. Recruiting Manager Human Resources Used the software for: Less than 6 months ### "If you have a Business this is the best Text Service out there" September 15, 2023 5.0 Its such a professional platform with tons of features that make everything so fast and easy. Pros I love the template feature. It speeds things up Cons As of right now, I have no cons this is an amazing texting app Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) We needed something better to use that would help us be fast and effecient Review Source Response from Text Request September 19, 2023 Elizabeth, thank you for the review. I love that you are enjoying our templates feature! I'm glad it's saving you some time! If you ever run into any issues, please reach out to success@textrequest.com SE Stephanie E. Owner Retail Used the software for: 2+ years ### "Text Request has opened up great new opportunities" October 22, 2021 5.0 Pros This is a very easy to use and effective platform. It has been a game-changer - and we are not even utilizing all of the features we could be. Cons One weakness is that it is cumbersome to weed out bounces. Also, you can't easily merge groups. And finally, it takes a long time for large group texts to send completely. Review Source Response from Text Request October 25, 2021 Hello Stephanie. Thank you so much for leaving a review. I have copied your Con response and sent it over to our product team. Thanks Again. - Ramey KS Karen S. MA Plastics Used the software for: Less than 6 months ### "Great Experience" June 3, 2024 5.0 Great! It is easy to use. Being able to reach patients and communicate quickly is an advantage. Talking is not always possible so I would consider this a life line. Also the fact that patients can send photos to a private line is fantastic. Pros The ability to communicate when a call is not optional Cons I am new to the platform so I haven't found any yet. Review Source Response from Text Request June 10, 2024 Karen, thank you for taking the time to leave us a review. CY Cheng Y. Customer service Consumer Services Used the software for: 1-2 years ### "Text review" April 29, 2024 5.0 Pros It is very easy to use. I can customize it to my preferences. Cons Theres not much that I dont like from text request Review Source Response from Text Request May 1, 2024 Cheng, thank you for writing us a review. LG Luis G. Recruiter Staffing and Recruiting Used the software for: Less than 6 months ### "Overall" June 14, 2022 3.0 Overall it has been fine. We have only had one outage which is good. But I think a lot needs to be fixed and updated. But it is fine to message people back and forth. Pros \- Aesthetically pleasing - Quick (for the most part) - Many different types of ways to use it Cons \- Notifications sound is annoying and inaccurate - Mass texting is hard and takes too long - Too many ways to sort messages, just one is fine - Not easy to access contacts, many loops need to be done Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Company Choice Review Source Response from Text Request June 20, 2022 Thank you so much for taking the time to leave us a review. Group texts send out in batches to ensure that carriers deliver them and not mark them (and your number) as spam. If you'd like to talk more about it. please reach out to info@textrequest.com RG Raquel G. Director Consumer Services Used the software for: 2+ years ### "We just needed sms to ease communications with costumers. " January 28, 2022 4.0 Pros We could use our landline number so it’s easier for the costumer. Cons You get notifications of an incoming sms but takes a while to load both in the mobile and desktop. Several seconds up to a minuto or so. Dashboard is not as intuitive. Review Source Response from Text Request June 29, 2022 Thank you for taking the time to leave us a review. So sorry that messages are coming after the notifications. Please reach out to our support team. Support@textrequest.com Thank you again for leaving us a review. KB Kamille B. Client Care Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Good Replacement" April 25, 2024 4.0 Overall I would say it has been a good experience Pros I really like that the log in is very easy. I like the different views that you can see, and also the response time averages of our conversations. Cons I don't like that it costs more to use emoji's. Review Source Response from Text Request April 29, 2024 Kamille, thank you for taking the time to leave us a review. Glad you made the switch to Text Request. BM Brittany M. Recruiter Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great product!" April 29, 2024 4.0 Pros My favorite feature is the advanced search function. It saves me a lot of time and headache to have the ability to search through chats by keyword. Cons There are little nuances that could be made easier. Such as, when you search for a contact it would be nice if the names began populating instead of having to hit "search" before any populate. Review Source Response from Text Request May 1, 2024 Brittany, thank you for leaving us this review. BC Billy C. Administrator Hospital & Health Care Used the software for: 1-2 years ### "Per your request" October 20, 2021 3.0 Okay. A bit pricey Pros Ease of use and functionality. We do not use many features. Cons The amount charged when over base package monthly texts. Reason for choosing Text Request First one in the list of choices Review Source Response from Text Request October 22, 2021 Billy, thank you for taking the time to share your experience! I appreciate your candor. I'm glad to see Text Request is easy for you to use. But what can we do to make you feel like you're getting a better value? My email address should be attached to this response. Let me know what you're texting for, and what could be done to improve that experience. I'll take it to our team so we can improve. Thanks again! - Kenneth AM Angela M. Office Manager Construction Used the software for: 2+ years ### "Best communication tool" October 19, 2021 5.0 Perfect Pros Back and forth communication that allowed the porting of our main phone number. Cons I don't dis-like anything................................ Reason for choosing Text Request I don't remember who I looked into, but the porting of our phone and 2 way text w/ templates was exactly what I was looking for. Review Source Response from Text Request October 21, 2021 Hello Angela, Thank you so much for leaving a review. We are so happy to be able to provide you a great product that helps you manage your team. - Ramey SM Shay M. Office Coordinator Individual & Family Services Used the software for: 1-2 years ### "Texting made easy" April 25, 2024 5.0 Solid experience overall. Able to communicate with ease. Pros Texting is preferred by most clients and staff. This makes it very easy to get in touch and get quick responses. Cons Group messaging isn't that easy. Sometimes texts don't go through in groups. Review Source Response from Text Request April 29, 2024 Shay, thank you for this review. VR Verified Reviewer Physical Therapist Hospital & Health Care Used the software for: Less than 6 months ### "Useful, but takes some adjusting" December 8, 2023 4.0 Pros Quick and convenient way to get ahold of clients. It's really helpful that we can send photos as well. Cons Layout took a few days to understand where everything is and it's not as clean as some other programs I've used. 160 characters is not very much for one text. Review Source Response from Text Request December 19, 2023 Thank you so much for leaving us a review. We do have a few different views, one you might like more than the other. Here is a help doc regarding it: https://help.textrequest.com/message-views HB Hannah B. Office Clerk and Reception Law Practice Used the software for: 6-12 months ### "Text Request Review from GenZ" April 25, 2024 4.0 It chill other than my previous complaint. It's not that bad but it can be of annoyance. But i like the app overall. It is easy to send text and send PDF's. I like the app, I would love it, if they would apply my complains to an update, but you never know. Pros It easy to use and not much thought has to take place when trying to figure out the symbols. Everything is logically placed, and it doesn't look like too much is going on. Like, it's not overwhelming. It looks neat. Cons The sound of the notifications, and also that when I try to change the setting to see, "Newest First," instead of "Unresolved First," it will switch back after the page reloads. It is irritating to constantly be changing a setting that you think would stay. Review Source Response from Text Request April 29, 2024 Hannah, thank you for leaving us a review. I've let our product team know about your CON. Thanks for being a user. JH Janet H. Medical Assistant Hospital & Health Care Used the software for: 6-12 months ### "Great way to communicate with our patients " May 2, 2024 5.0 Pros You get to keep record of all messages that have been sent Cons I do not have an issue with text request so far. Review Source Response from Text Request May 6, 2024 Janet, thanks for leaving a review. Glad you like using Text Request. HW Heather W. Branch Office Coordinator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great product!" April 2, 2024 5.0 It has been a great tool to use for communication. Pros I like to use this app to communicate with all of my employees on a daily basis. Cons Having to sign in all the time, but other than that it is great! Review Source Response from Text Request April 8, 2024 Heather, thank you for leaving us a review. CG Christy G. Center Director Education Management Used the software for: Less than 6 months ### "Great Upgrade from ZipWhip" April 18, 2022 5.0 Great! Customer service is responsive. Pros Overall a very easy switch from ZipWhip to Text Request, and the features have been great. I love that we can have multiple users so our clients know who is talking to them. It's great that conversations have to be marked as "dealt with" before sinking into the abyss. Cons The search function could be improved--it should be able to search people who have been entered but who don't haven't started conversations. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Zipwhip is EOL. Review Source Response from Text Request April 20, 2022 Hello Christy, thank you so much for taking the time to leave us a review. We are happy that we are not only meeting your needs but that you decided to switch to us. Thanks a bunch! VR Verified Reviewer Travel Nurse Recruiter Hospital & Health Care Used the software for: Less than 6 months ### "Review" June 15, 2022 3.0 Pros The ease of sending out group texts and being able to see the data of those texts. Cons I am unable to fully close messages that I am no longer interacting with unless I archive the recipient. Review Source Response from Text Request June 21, 2022 Thank you for taking the time to leave us a review. Regarding your CON, although our system doesn't allow for message deletion, you can sort messages to where, you shouldn't even notice old and closed out contact messages. check out the guide here: https://help.textrequest.com/message-filter And as always, text or call us at: 423 218 0111 if you have any other questions. PC Paul C. Owner Financial Services Used the software for: 1-2 years ### "Easy and Efficient" January 25, 2022 5.0 Positive and efficient. Pros The app for mobile device has allowed for easy and quick response time to our clients. Cons Issues with our integration system, Zapier. We are constantly getting error notices from them. Sometimes we get a response from the customers and sometimes their response does not go through. Reason for choosing Text Request functionality and pricing Review Source Response from Text Request January 27, 2022 Hello Paul, Thank you so much for leaving us a review. If you are having trouble with integrations, please reach out to our customer service team! Just send us a text: 423-218-0111 DR Daniela R. Human Resources Insurance Used the software for: Less than 6 months ### "Convenient and Easy for Employee Relations " June 27, 2023 5.0 Pros Text Request provides a convenient and efficient way to communicate with new employees through an efficient communication channel. It is effective to edit contact names and get a notification on the Text Request that says "NEW MESSAGE" so I can communicate with new hires in a timely manner. Cons The Text Request iPad app does not allow it to be used in landscape mode for easier use when utilizing a keyboard. When going through large volumes of messages, this is the ideal setting so I can respond more efficiently. Review Source Response from Text Request June 28, 2023 Hello Daniela, Thank you for leaving us this review. So glad that Text Request is enabling you to communicate quickly and effectively. As to your CON, we actually pushed out an update a few months ago that enables Landscape mode. Please ensure you have the most up-to-date version. If you still cannot get Landscape to work, please reach out to support@textrequest.com JW Jacki W. Sale Agent Insurance Used the software for: 6-12 months ### "Fast easy service " May 3, 2024 5.0 Pros Easy to navigate. Templets are easy to find to send text fast. Cons Unable to see other conversations that previous agent had with member. Review Source Response from Text Request May 6, 2024 Jacki, thank you for taking the time to leave us a review. TP Tosha P. Physical Therapist Medical Practice Used the software for: Less than 6 months ### "Text Request Feedback" October 31, 2023 5.0 I have just started using something like this for communication with my patients. I didn't know something like this existed. But since I am using Text request, I feel it is so much easier to communicate with my patients and provide better services. Pros Pre-written templates. Makes it much easier and faster to send a message when you have limited time. Cons Had to write down patient's name to open or search the previous chat. When you have limited time, but you can't remember the spelling to someone's name, then it takes little bit longer. Wish there was a scroll down menu or something of all the people we have previously chatted with earlier. Review Source Response from Text Request November 2, 2023 Tosha, thank you for taking the time to leave us a review. I'll let our product team know about your Con. Glad that you like our templates feature. MM Meagan M. Elite Matchmaker Individual & Family Services Used the software for: Less than 6 months ### "Request Text Request!" January 5, 2023 5.0 Overall, I am very impressed with our company's transition from zipwhip to Text Request. I would recommend the product to any business out there looking to integrate work phone capabilities, API functionality, and exclusivity. Pros The template feature is my favorite feature. Many of my texts are the exact same except for the first name. Cons It fails to update in real time, which means I need to refresh my computer often. Review Source Response from Text Request January 16, 2023 Meagen, thank you for leaving us a review. Love the 5 stars! Sorry to hear that the system isn't staying up-to-date, It is designed to. Please have your Admin reach out to support@textrequest.com so they can look into it. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.