# Page 3 | Text Request Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Text Request the right SMS Marketing solution for you? Explore 1193 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/167015/Text-Request/reviews

---

Text Request

4.6 (1193)

[View alternatives](https://www.capterra.com/p/167015/Text-Request/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 3 - Reviews of Text Request

## Showing most helpful reviews

Showing 51-75 of 1193 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TB

Thomas B.  
Agency Producer  
Insurance  
Used the software for: Less than 6 months

### "It's Great!"

December 3, 2024

5.0

Overall, I have had a good experience with Text Request and would recommend it to a friend.

Pros

It makes communicating with clients easy and simple!

Cons

I don't have any qualms, however sometimes I wish it was easier to tell when I receive a text.

Switched from

[Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)

Text Request better fit into our agency networking software that we implement.

Review Source

Response from Text Request

December 9, 2024

Thomas, thank you for leaving us a review.

BT

Brian T.  
Assistant  
Medical Practice  
Used the software for: 2+ years

### "Text Request review"

September 10, 2024

5.0

Very good to communicate with customers when they cant pick up the phone

Pros

I like the fact that I can send files like it was Whatsapp

Cons

The search is too difficult to me when I try to look old messages

Review Source

Response from Text Request

September 30, 2024

Brian, thank you for this review.

VT

Vimi T.  
Customer Service Rep  
Pharmaceuticals  
Used the software for: Less than 6 months

### "Awesome for what it is !"

November 7, 2024

5.0

Text request is great compared to another text company I used for another company, but there is always room for improvement! I appreciate the easiness of use with text request and easy to read text.

Pros

The layout is clean and easy to read! The color palette of the website is not too busy either!

Cons

I wish there was a way to text multiple people the same template at once!

Switched from

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)

Needed something better and coherent with other users

Review Source

Response from Text Request

November 8, 2024

Vimi, thank you for leaving us a review. I'm glad you enjoy Text Request over your previous provider.

MO

Melanie O.  
ASSISTANT  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "This is very excellent would recommend "

November 26, 2024

5.0

When i first started it asked if i needed help to navigate so i found that very helpfu.

Pros

It is very user friendly. There are options to help if you need any extensions.

Cons

Nothing at all. It is pretty easy to navigate.

Review Source

Response from Text Request

December 3, 2024

Melanie, thank you for leaving us a review.

EC

Eduardo C.  
Insurance agent  
Insurance  
Used the software for: Less than 6 months

### "Acceptable experience."

October 29, 2024

4.0

Has been overall acceptable, using it has been a good experience.

Pros

Ease of use, straight forward nature for using the interface.

Cons

Organization of messages, I'd like it to be more alike other messaging apps such as messenger or Whatsapp.

Review Source

Response from Text Request

November 6, 2024

Eduardo, thank you for the review. Please reach out to success@textrequest.com and let them know what you'd like to see in Text Request.

JB

Jason B.  
Operations Manager  
Retail  
Used the software for: 6-12 months

### "Great solution that gets the job done"

October 11, 2024

5.0

We are quite pleased with the results that we have been able to achieve by getting customers to respond to us when other methods, such as emails and phone calls have not worked.

Pros

It is very easy to setup and get started right away. Their support is top notch if you need any sort of guidance and they are readily available to assist.

Cons

I haven't found any issues yet as it seems to be meeting our needs.

Alternatives considered

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/)

Reason for choosing Text Request

Better value for our needs and the ease of use was very important as well.

Review Source

Response from Text Request

October 22, 2024

Jason, thank you for leaving us a review. I am happy to hear that you find value in Text Request.

AD

Anette D.  
Customer Service Rep  
Insurance  
Used the software for: 6-12 months

### "Saves time!"

October 23, 2024

5.0

Pros

What I like best about Text Request is that as an agency, we can plan ahead and send mass text messages in order to create engagement with our customers. We use it daily at our office and could not imagine what we would do without it! Text Request is a value to our office and extremely easy to use.

Cons

I do not have anything in mind. I enjoy using it.

Review Source

Response from Text Request

October 30, 2024

Anette, thank you for leaving us a review. Glad to see you enjoy our scheduled messages feature.

RW

Roselynde W.  
Testing Coordinator and carpool caller  
Education Management  
Used the software for: Less than 6 months

### "Great Texting App"

December 9, 2024

5.0

Overall, I love using text request. I think it is a great program.

Pros

I really like how you can send a mass text out, but when they reply, it only replies to you.

Cons

Only that when a bunch of texts come in at the same time, it is hard to stay on the one you are wanting to stay on.

Review Source

Response from Text Request

December 18, 2024

Roselynde, thank you for leaving us a review. Please reach out to success@textrequest.com for help in message organization.

gP

gerardo P.  
AGENT SALES  
Investment Management  
Used the software for: Less than 6 months

### "a general summary"

December 3, 2024

5.0

In general it is quite good in a percentage of 0 to 10 a 9

Pros

It is quite easy to use and make changes to and has many tools such as extensions and easy connectivity.

Cons

The bad thing is that it does not refresh automatically when making a change and sometimes it freezes when I use copy and paste on several open pages.

Review Source

Response from Text Request

December 12, 2024

Gerardo, thank you for this review. Next time you notice a freeze, please reach out to support@textrequest.com

AV

Alison V.  
Site Coordinator  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Clients at your fingertips"

November 4, 2024

5.0

Very useful tool, we use it daily. I love it.

Pros

It's so easy! I also like the Chrome extension that allows me to text our clients from our EMR platform.

Cons

The constant dinging, even when there are no new messages.

Review Source

Response from Text Request

November 8, 2024

Alison, thank you for leaving us this review. Please reach out to success@textrequest.com so they can look at sorting and filters.

BT

Brenda T.  
Event Coordinator  
Entertainment  
Used the software for: Less than 6 months

### "Thank you!"

December 3, 2024

5.0

It's great to chat with clients in multiple locations across the nation

Pros

easily responds from phone or pc to clients from anywhere

Cons

It did have a problem on Black Friday, it did take some time to get fixed, and occasionally I do get logged out on my phone which is inconvenient

Review Source

Response from Text Request

December 12, 2024

Brenda, thank you for this review. Sorry to hear that Black Friday you saw some issues. Please reach out to success@textrequest.com

MB

Mary B.  
ACCOUNT EXECUTIVE  
Real Estate  
Used the software for: Less than 6 months

### "Text request experience"

December 13, 2024

4.0

The experience with text request is been good.

Pros

How easy is to send a text to my clients.

Cons

Sometimes clients do not get the message

Review Source

Response from Text Request

December 20, 2024

Mary, thank you for taking the time to leave us a review.

AF

Angel F.  
Nurse  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Ease of use"

December 3, 2024

5.0

Easy, enjoyed working with staff in setting it up.

Pros

The application is easy to use Great customer service.

Cons

None that I have experienced as of yet, so far all pros

Alternatives considered

[Rectangle Health](https://www.capterra.com/p/191813/Practice-Management-Bridge/)

Reason for choosing Text Request

Ease of use and being able to use our own business number

Review Source

Response from Text Request

December 12, 2024

Angel, thank you for this review. Glad to hear you like our customer service.

AB

Agape B.  
Lead Specialist  
Construction  
Used the software for: Less than 6 months

### "Agape Review"

October 29, 2024

5.0

It has been awesome so far! I like how fast we send and receive messages.

Pros

Easy way to communicate with clients and colleagues.

Cons

User Interface. I hope you can make it like gmail where we can see the number/name of the message on the side and the entire message on the bigger screen.

Switched from

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

Vonage had so many bugs that it's frustrating to keep it.

Review Source

Response from Text Request

November 20, 2024

Thank you for leaving us a review. Please reach out to success@textrequest.com to talk about displaying names and numbers.

dM

damaris M.  
PCS  
Hospital & Health Care  
Used the software for: Less than 6 months

### "PCS TEXT REQUEST REVIEW "

December 12, 2024

5.0

I've had a great experience with it so far!

Pros

Being able to send patients a text reminding them of their appointments.

Cons

That for the Spanish templates the names don't automatically fill in like it would for English ones.

Review Source

Response from Text Request

December 18, 2024

Thank you for this review.

HR

Heather R.  
Marketing Manager  
Farming  
Used the software for: Less than 6 months

### "Text Request Review"

October 2, 2024

5.0

The team has been very good and is easy to talk to.

Pros

Chat bot is easy for customers to use and our employees have an easy time navigating the dashboard.

Cons

Does not have department trees to break out.

Switched from

[Kenect](https://www.capterra.com/p/212906/Kenect/)

Integration with CRM. Text Request was able to build interaction with Dynamics 365.

Review Source

Response from Text Request

October 9, 2024

Heather, thank you for leaving us this review. Glad to hear you're enjoying our Dynamics 365 integration.

sP

shreya P.  
Receptinist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Feedback for text request"

December 10, 2024

5.0

Since last 3 month I use text request everyday at my work place for texting and Sending I like very much

Pros

Its very convenient at work place so I like it

Cons

nothing everything is pretty good so nothing least for my side

Review Source

Response from Text Request

December 18, 2024

Shreya, thank you for this review. Glad to hear you use Text Request daily.

DD

Daniel D.  
Countersales  
Consumer Services  
Used the software for: Less than 6 months

### "My text review"

December 3, 2024

5.0

Its great to have people send pictures so you don't have to give out your personal number

Pros

I can get to it when we are not super busy

Cons

Sometimes i don't know who it is coming from, but that's really not a big deal

Review Source

Response from Text Request

December 12, 2024

Daniel, thank you for leaving us a review.

AN

Alan N.  
Owner  
Veterinary  
Used the software for: Less than 6 months

### "Good landline texting service"

August 15, 2024

4.0

Fast and easy to use. \[sensitive content hidden\] was excellent at helping us set up the program and tutored us

Pros

Easy to set up and transition from previous platform

Cons

That there is a limit to the amt of characters to 160

Alternatives considered

[Plumb’s](https://www.capterra.com/p/10017811/Plumbs/)[Instagram](https://www.capterra.com/p/210721/Instagram/)

Reason for choosing Text Request

We could use our own phones and keep our same landline number and the price was affordable

Switched from

[Smart Vet](https://www.capterra.com/p/193134/Smart-Vet/)

We had no choice. They discontinued that part of their services which was a shame

Review Source

Response from Text Request

August 20, 2024

Alan, thank you for leaving this review.

MH

Melinda H.  
Office Support Specialist  
Medical Practice  
Used the software for: Less than 6 months

### "text request"

October 29, 2024

4.0

Pros

The efficiency and easy access of the app

Cons

That you can't send private messages. Messages don't need to be visible to all

Review Source

Response from Text Request

November 6, 2024

Melinda, thank you for this review.

MV

Marcus V.  
Event Coordinator  
Security and Investigations  
Used the software for: 1-2 years

### "Text Request is amazing for work place hiring processes"

July 18, 2024

5.0

Very positive. I will tell you, had it not been for text request, we would be stuck having to block not eligible for rehires and would make me have to find new numbers monthly.

Pros

Works lovely to text those applying for work, especially for setting up interviews from the indeed app.

Cons

I can't attach names from indeed to the phone numbers.

Reason for choosing Text Request

Because price and convenience.

Review Source

Response from Text Request

July 24, 2024

Marcus, thank you for leaving us this review.

AJ

Ashley J.  
Licensed CSR  
Insurance  
Used the software for: 6-12 months

### "Recommend! "

September 18, 2024

5.0

We use this daily and are happy with it!

Pros

We appreciate the ease of use and excellent customer service.

Cons

I experience slow loading on the mobile phone app

Switched from

[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

I think they went out of business, not sure

Review Source

Response from Text Request

September 19, 2024

Ashley, thank you for leaving us a review. Glad that Text Request is used daily at your office.

CR

Chris R.  
Office Mgr  
Entertainment  
Used the software for: 1-2 years

### "Office Mgr"

September 18, 2024

5.0

Text request is very helpful in today's world

Pros

The thing that I like most is their quick support responses.

Cons

I really do not dislike anything about text request.

Review Source

Response from Text Request

September 19, 2024

Chris, thank you for leaving us a review.

KW

Kathy W.  
Owner  
Retail  
Used the software for: 2+ years

### "Text Request is a game-changer for my business"

September 19, 2024

5.0

Text Request has been a game-changer for my consignment sale! It's so easy to use and allows me to communicate quickly and efficiently with everyone involved. Whether I’m sending reminders, updates, or answering questions, Text Request makes it all so seamless. It’s a fantastic tool for staying connected and keeping everyone informed. Highly recommend it to anyone who needs an effective way to manage large-scale communication!

Pros

The price is reasonable and it is easy to navigate and send messages.

Cons

It's difficult to clean up my lists when a number is not valid

Review Source

Response from Text Request

September 26, 2024

Kathy, thank you for leaving us a review. We do have a list cleaning service if you reach out to success@textrequest.com

EV

Erick V.  
VA Representative and Financial Aid.  
Higher Education  
Used the software for: Less than 6 months

### "Amazing Text Service! "

August 6, 2024

5.0

So far it's a very awesome system. After zipwhip finished it's life, we were working with google voice and realized it wasn't the best system especially for scheduled messages. Very fortunate that textrequest was found cause it was exactly what we were looking for.

Pros

Really, quick and easy to use system, you can send scheduled messages & group messages.

Cons

Clicking on a chat doesn't open up the text bar and having a need to scroll down to see the chat bar, 2nd is searching for a person, once finished you have to delete twice instead of just a once over. These are very minimal things however it does cause a slight delay in efficiency. Finally group messages, if there was a way to copy from a clipboard a bunch of numbers, instead of manually entering them in that would be very awesome!

Switched from

[Google Voice](https://www.capterra.com/p/210592/Voice/)[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

Couldn't send scheduled messages on Google voice, zipwhip just died.

Review Source

Response from Text Request

August 8, 2024

Erick, thank you for this review. I am glad that Text Request has been a good replacement for ZipWhip, and better for your needs than Google Voice.

Similar Products

Featured