# Page 36 | Text Request Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 36 - Is Text Request the right SMS Marketing solution for you? Explore 1193 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/167015/Text-Request/reviews

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Text Request

4.6 (1193)

[View alternatives](https://www.capterra.com/p/167015/Text-Request/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 36 - Reviews of Text Request

## Showing most helpful reviews

Showing 876-900 of 1193 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BC

Brodi C.  
Travel Nurse Recruiter  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great for Recruiting "

October 20, 2023

5.0

great!

Pros

Very Very easy to use. I also love the alerts.

Cons

I wish we could send GIFs - it would let me be more personable.

Review Source

Response from Text Request

October 23, 2023

Brodi, Thank you for leaving us a review. You actually can send MMS messages (which include GIFs). Please reach out to success@textrequest.com to ask them any questions about it, and about the additional text usage.

JT

Julie T.  
Office  
Building Materials  
Used the software for: Less than 6 months

### "Textable Landline"

July 29, 2022

5.0

It has solved the issue of my techs not giving their personal phone number to customers! They just say text this number and someone will get back to you. Super convenient and easy!

Pros

This can be downloaded onto any phone OR login at any computer for access. It makes getting in touch with my customers so easy and now they can text my landline! Even has a customizable after hours message when you are unavailable.

Cons

nothing, very happy with the current set up. I can customize what I need.

Review Source

Response from Text Request

August 2, 2022

Thank you so much for taking the time to leave us a review. So happy you are pleased with our service, and that your techs are enjoying not having to give out their personal numbers. Please reach out if you ever run into any issues. Also check out our SMS Chat if you haven't already: https://www.textrequest.com/product/sms-chat

cW

celethia W.  
admin  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "text request"

April 11, 2023

5.0

Pros

very convenient for customer communication

Cons

as of now text request works fine no changes

Review Source

Response from Text Request

April 12, 2023

Thank you so much for leaving us a review.

JM

Jennifer M.  
Office Manager  
Medical Practice  
Used the software for: Less than 6 months

### "Great Program"

June 2, 2023

5.0

Pros

I love that we can communicate to our pts through text especially when we have an extremely busy day .

Cons

im satisfied, this program is great! Thank you .

Review Source

Response from Text Request

June 7, 2023

Jennifer, thank you for calling us great and thank you for being a user.

SH

Shannon H.  
Program Operations Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Good product! "

October 19, 2021

5.0

It's been great. It serves its purpose for our organization

Pros

Ease of use, multiple users and dashboards under the same account

Cons

Search function could be improved - make it easier to locate past messages

Review Source

Response from Text Request

October 21, 2021

Hello Shannon, Thank you for taking the time to leave a review. I have given your Con to our product team. We'd love to make things easier for you. -Ramey

BZ

Brittany Z.  
Design and Sales Consultant  
Furniture  
Used the software for: Less than 6 months

### "Sales Booster"

January 26, 2024

5.0

Pros

I like the real time responses available through this

Cons

It groups all of them together instead of a way to group them by locations

Review Source

Response from Text Request

February 2, 2024

Brittany, thank you for taking the time to leave us a review. Love that Text Request is a sales booster for you.

BL

Bonnie L.  
Lead Receptionists  
Veterinary  
Used the software for: Less than 6 months

### "Lead Receptionists"

June 22, 2023

5.0

So far it has been fantastic.

Pros

I like how easy and affordable it is. It is easy for everyone to use.

Cons

No complaints so far. It has been an easy switch.

Alternatives considered

[Sell The Trend](https://www.capterra.com/p/231620/Sell-The-Trend/)

Reason for choosing Text Request

It was the best priced.

Switched from

[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

Due to their company coming to an end.

Review Source

Response from Text Request

June 23, 2023

Bonnie, thank you so much for taking the time to leave us this review. If you ever run into any issues, please reach out to success@textrequest.com

BB

Brett B.  
General Manager  
Environmental Services  
Used the software for: 2+ years

### "Great program"

October 14, 2021

5.0

It's been a life saver when sending ETA's to customers

Pros

It's easy and it keeps track of all communications in a thread

Cons

I can not really think of any to be honest.

Reason for choosing Text Request

The most popular

Review Source

Response from Text Request

October 19, 2021

Brett, We appreciate you taking time to leave us a review. If ANY cons arise, please reach out to us, we'd love to help build a better experience for you. -Ramey

SH

Suzy H.  
HR Manager  
Mechanical or Industrial Engineering  
Used the software for: Less than 6 months

### "Inexpensive and easy to use!"

June 9, 2022

5.0

Our employees don't have email so we use Text Request to text them information because they all have phones.

Pros

We just transferred from ZipWhip to Text Request and it was a easy and smooth transition. Text Request has been simple to use and our staff picked it up and started using right away.

Cons

Not sure what we could do because we use our main number, but the conversation history is public - wish it could be viewed by user only?

Reason for choosing Text Request

Pricing and functionality

Review Source

Response from Text Request

June 10, 2022

Suzy, thank you so much for leaving us a nice review. Please let us know if we can help you with anything moving forward.

SC

Saul C.  
Admin  
Consumer Services  
Used the software for: Less than 6 months

### "Favorite Healthcare Staffing Admin"

June 9, 2022

3.0

Pros

We like the consistency of TR there is never any internal issues

Cons

Probably the fact that you must create a group to send a text. Our groups do not get used more than once since they change so often.

Review Source

Response from Text Request

June 14, 2022

Thank you for taking the time to leave us a review. If you ever need anything, please reach out: 423 218 0111 .Thanks.

lO

lyndsey O.  
Patient Service coordinator  
Medical Practice  
Used the software for: Less than 6 months

### "Text Request Review"

October 30, 2023

4.0

My overall experience is good, I am still learning each day,

Pros

I like being able to send quick messages to our patients

Cons

I do not like that if i customize a message, i am not able to save it after to use again

Review Source

Response from Text Request

October 31, 2023

Lyndsey, thank you for taking the time to leave us a review. We do have a feature called templates that is available on all Plans. here is a link to the help doc: https://help.textrequest.com/templates

JG

Jeanie G.  
Intake Specialist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Speedy Responses!"

October 14, 2021

5.0

Since I started using Text Request I have made contact with many more prospects, therefore I am booking twice as many assessments. I find prospects respond much faster through text verses email or telephone.

Pros

I am not tech savvy and I found text request to be very user friendly.

Cons

Adding contacts seems to be a little complicated for me since I am not tech savvy, but I finally mastered it.

Review Source

Response from Text Request

October 19, 2021

Jeanie! Thank you so much for leaving a review. We are so grateful to you for letting us help you and your business. - Ramey

EM

Emily M.  
Recruiter  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Text Request Review"

August 22, 2023

4.0

Pretty okay- hard to use the group messaging

Pros

I enjoy the ability to message and see all the responses from all the branches.

Cons

The lack of message thread where I have to click the name after a text to see the thread.

Review Source

Response from Text Request

August 23, 2023

Emily, thank you for this review. We host trainings every week and our success team is more than happy to hop on a quick call with you at any time. Just email them at success@textrequest.com

OD

Orran D.  
OPTICIAN  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Reaching patients easily"

June 30, 2023

4.0

The ease of engaging the patient about their services

Pros

The ease of use and the ability to open the feature

Cons

Not much that i dont like the service is easy

Review Source

Response from Text Request

July 5, 2023

Orran, thank you so much for the review. Please reach out if you ever have questions.

RH

Robert H.  
Warranty Administrator  
Automotive  
Used the software for: Less than 6 months

### "Customer Communication "

March 28, 2024

5.0

Pros

Being able to text the customer when I can not get a phone call in or email response.

Cons

I have had no down falls using the text request.

Review Source

Response from Text Request

April 2, 2024

Robert, thank you for leaving us this review.

Laura B.  
Marketing Specialist  
  
Used the software for: Less than 6 months

### "Customer service is exceptional and implementation was easy. "

April 30, 2018

5.0

Pros

The ease of the platform for its users. Our team members use Text Request on a daily basis, so being user-friendly was key. The program is pretty robust with its features for marketing in addition to the texting features. All of the team members are very helpful and quick to answer questions. They also send along tips and tricks along the way to improve our experience and better our branding.

Cons

I cannot think of anything at this time. We are still working out some of our own learning curve, but the Text Request support is great.

Review Source

Response from Text Request

May 2, 2018

Laura, thanks for the great review! I'll be sure to share it with our team. Please let us know if there's anything we can do for you, or how we can improve down the road.

CG

Christopher G.  
Owner  
Medical Practice  
Used the software for: 1-2 years

### "Text Request"

October 22, 2021

5.0

Pros

Easy to speak with customers, send out mass messages

Cons

There are no aspects of this I could say that I would like changed

Review Source

Response from Text Request

October 25, 2021

Hello Christopher, Thank you so much for leaving a review. If we can help you with anything, please reach out.

RP

Ryand P.  
Healthcare Recruiter  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Text Request is great"

October 6, 2023

5.0

I love it

Pros

How useful and efficient it is. Easy to keep in contact with my nurses

Cons

I wish there was a delete message button

Review Source

Response from Text Request

October 9, 2023

Thank you for the review. Please reach out if you ever run into any questions.

RK

Rose K.  
Owner  
Retail  
Used the software for: Less than 6 months

### "It works!"

October 26, 2023

5.0

So far it does what I need, but again still learning.

Pros

Easy start up and easy basic settings. Still learning the app.

Cons

Nothing negative yet. Still learning.

Switched from

[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

It was a corporate decision that was made.

Review Source

Response from Text Request

October 30, 2023

Rose, thank you for taking the time to leave us a review. If you ever need some extra training, please reach out to success@textrequeset.com for free additional training.

JD

Jamie D.  
Chief Engineer & Director of IT  
Broadcast Media  
Used the software for: Less than 6 months

### "You need Text Request"

April 25, 2022

5.0

Pros

Text Request is one of the easiest texting platforms out there. In minutes, we were able to use the texting with listeners of our radio stations.

Cons

I wish there was a way to automatically pull in Caller ID information instead of having to edit the texter's information under contacts for each contact.

Switched from

[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

Zipwhip was sold and ending their end user platform. Text Request was an easy choice for replacement of the services we got used to using.

Review Source

Response from Text Request

April 29, 2022

Hello Jamie, Thank you so much for taking the time to leave us a review. I have let our product team know about your caller ID request. Thank you again.

MM

Melanie M.  
General Manager  
Consumer Services  
Used the software for: 2+ years

### "Great texting software"

October 14, 2021

4.0

Pros

Very easy to use, we use text request daily for constant communications with our customers.

Cons

Can't think of anything that I don't like about the software. We're satisfied.

Review Source

Response from Text Request

October 19, 2021

Melanie, Thank you for taking the time to leave a review. If you ever think of a con, please do not hesitate to reach out. -Ramey

CD

Catherine D.  
Account Manager  
Hospitality  
Used the software for: Less than 6 months

### "Easy! "

June 7, 2023

5.0

The tool has been very helpful for our business, particularly with last minute needs to communicate.

Pros

We have really enjoyed Text Request as a communication tool with our customers. Very easy to use and communicate.

Cons

None, I find it easy to use! Thank you.

Review Source

Response from Text Request

June 9, 2023

Catherine, thank you for taking the time to leave us a review.

BL

Bambi L.  
Manager  
Financial Services  
Used the software for: 2+ years

### "Great for small business!"

October 20, 2021

5.0

Pros

Text Request is easy to use, and gives our customers the conveniece and ease of communicating with us effectively.

Cons

Setting up group messaging was more difficult.

Review Source

Response from Text Request

October 22, 2021

Hello Bambi, Thank you for taking the time to leave an honest review. If you need anything, please don't hesitate to reach out. - Ramey

EO

Eric O.  
VP Operations  
Retail  
Used the software for: Less than 6 months

### "Amazing support"

January 24, 2019

5.0

These folks stay on the phone with you and guide you literally every step of the way. They have reached out to me by phone and email to make sure everything is working correctly and fixed things I've done wrong. They've went above and beyond to do things for me that I never would have expected them to do - especially for what they charge. Great Value! Nice down home people. They make me feel like I'm family. I know that might sound a little odd to some people but that's the type of service I've experienced so far.

Pros

It's pretty easy to use. Like everything there's a little learning curve but nothing a 12 year old, literally, couldn't figure out. I like the fact we can send canned messages. It's easy to know who you've text and what issues are resolved in the text. Love the "Resolved" button.

Cons

So far nothing. I've yet to love the mobile version as I find it easier on the desktop. This is probably because I'm glued more often to the desktop than my phone. My son uses the mobile app more and seems to like it.

Review Source

Response from Text Request

January 25, 2019

Hey Eric, thank you so much for the review! I'm delighted we've been able to make you feel like family. Please let us know what else we can do for you. Thanks for working with us!

AW

Andrew W.  
Director Operations  
Building Materials  
Used the software for: Less than 6 months

### "Great ROI"

March 20, 2023

5.0

Pros

We love the ability to immediately communicate with clients and keep it in one central location for any team member to carry on the conversation. We have a great return and ability to bring new clients on board quickly and in the method people are comfortable using to communicate.

Cons

Nothing to add we are very pleased with the platform.

Review Source

Response from Text Request

March 21, 2023

Thank you for leaving this review Andrew. We love that you've seen an ROI with Text Request. We'd love to get you on a case study! If you want, email: Marketing@textrequest.com

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