# Page 37 | Text Request Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 37 - Is Text Request the right SMS Marketing solution for you? Explore 1193 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/167015/Text-Request/reviews

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Text Request

4.6 (1193)

[View alternatives](https://www.capterra.com/p/167015/Text-Request/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 37 - Reviews of Text Request

## Showing most helpful reviews

Showing 901-925 of 1193 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TA

Tarab A.  
Director  
Arts and Crafts  
Used the software for: Less than 6 months

### "Great experience so far"

July 15, 2023

4.0

Great experience so far.

Pros

Stats and follow up flag feature are very handy when a company wants to engage with customers. Text Request is great with both these features.

Cons

The phone app is slow to refresh. Also the 10DLC certification takes time. Some messages to customers are filtered as spam till 10DLC is confirmed.

Review Source

Response from Text Request

July 18, 2023

Tarab, thank you for this review.

NH

Nancy H.  
Hospital Administrator  
Veterinary  
Used the software for: Less than 6 months

### "Pet Care Clinic of Kokomo"

December 19, 2022

5.0

Will be inquiring about why our first bill was 2x what we expected

Pros

The software is easy for team to use. similar features as zipwhip, but not similar cost

Cons

After hours messaging auto took awhile to work for us.Do not like when client texts us to cancel their appointment, it disconnects them from the texting processThere appear to be hidden costs that made our first bill 2x as high as zipwhip. we are very unhappy about this!

Reason for choosing Text Request

We were told service and pricing were comprable. does not appear to be the case

Review Source

Response from Text Request

December 21, 2022

Nancy, thank you for leaving us a review. We do not have any hidden costs, but we do have overages, since our plans are based on number of texts included. We'd love to go through the bill with you to ensure correct accounting on our end. Just have the Admin on the account email: success@textrequest.com. Hope to hear from you soon!

JH

Judy H.  
Office Manager  
Utilities  
Used the software for: Less than 6 months

### "Just great !!!"

March 30, 2023

5.0

Just a great experience, I now use it before I ever pick up a phone... also everything is in writing, so I can go back and check on things, I cant do that with a phone.

Pros

I thought we didn't need this, but, instead of expensive postcards, I now send a text and get immediate responses.

Cons

So far nothing to not like with this great tool.

Review Source

Response from Text Request

April 3, 2023

Judy, thank you so much for this review. SO glad you have been able to use Text Request to replace sending postcards. Please reach out if you ever run into any questions about Text Request.

YM

Yvette M.  
Sales Associate  
Real Estate  
Used the software for: Less than 6 months

### "Great app!"

November 13, 2023

4.0

Pros

I like text request because it allows me to keep in touch with customers on a daily basis, and allows them to interact with our daily sms marketing!

Cons

Sometimes text request can be a little over whelming.

Review Source

Response from Text Request

November 15, 2023

Yvette, thank you for taking the time to leave us a review.

XR

Xavier R.  
General Manager  
Hospitality  
Used the software for: 1-2 years

### "Easy to use"

October 19, 2021

5.0

Pros

TextResquest is easy to use and has the functionality of letting you know ways to make your message reach more people and not be classified as scam.

Cons

I think it could improve by allowing you to manage the contacts better, and notifying you contacts that are in more than 1 group.

Review Source

Response from Text Request

October 21, 2021

Hello Xavier, Thank you so much for taking the time to leave a review. We also appreciate you being honest, and the product team will take a look at your con. Best. - Ramey

JO

Jessica O.  
PSC  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Clinic Text messaging "

October 24, 2023

5.0

Pros

The ease of using it. It is very simple to navigate also.

Cons

This is more so with my company. Utilizing it is for some reason making more people cancel with the reminder. I think we need to use it more as a communication tool then to do reminders.

Review Source

Response from Text Request

October 26, 2023

Jessica, thank you so much for this review.

SN

Stephanie N.  
Owner  
Environmental Services  
Used the software for: 1-2 years

### "Saves money"

April 12, 2022

5.0

Pros

This feature allows customers to respond to us very quickly.

Cons

We had to create a macro to get our customers information into the text request

Review Source

Response from Text Request

April 18, 2022

Hello Stephanie, Thank you so much for taking the time to leave us a nice review.

rM

ranysha M.  
Case Manager  
Legal Services  
Used the software for: 6-12 months

### "Great Product"

June 14, 2022

5.0

Pros

I like that I can reach right out to the client

Cons

I like the software in general. It has great capabilities

Review Source

Response from Text Request

June 17, 2022

Thank you so much for taking the time to leave us a nice review. We appreciate your support. If you ever run into any questions, please reach out to our success team: Text / Call 423 218 0111

MG

Mike G.  
Owner  
Construction  
Used the software for: Less than 6 months

### "Text request review"

April 3, 2023

5.0

Pros

yes; worked well with current set up; this was our first text platform.

Cons

Sending and receiving images could use some help. It would be nicer to drag and drop photos from text request into a desktop folder.

Review Source

Response from Text Request

April 4, 2023

Mike, thank you for leaving us a review. I've let product know about you Con. Thank you

TS

Tianna S.  
Guest Service Representative  
Hospitality  
Used the software for: Less than 6 months

### "Review Review "

April 17, 2023

5.0

It's good for sending and recieveing messages from a professional stand point. Hard to get the older messages.

Pros

The real time text with guest is great for persons on the go and that wouldn't have acccess to their emails. It gives us a better connection with our guest where ever they are.

Cons

Cannot edit the message if we made a mistake.

Review Source

Response from Text Request

April 18, 2023

Tianna, thank you for leaving us a review.

SH

Sara H.  
Family Engagement Specialist  
Individual & Family Services  
Used the software for: Less than 6 months

### "Easy to Use!"

April 25, 2023

5.0

Pros

Ease of use, ability to use organization phone number.

Cons

Not sure how to send mass texts, with recipients able to respond and not see one another.

Review Source

Response from Text Request

April 26, 2023

Sara, thank you for leaving us a review. In response to your CON, ALL group messages are sent like a BBC message. No contacts she each other, and their replies are individual and come straight to your Text Request Dashboard, not to your other contacts. here is our group messaging help doc url: https://help.textrequest.com/sending-group-messages Also, feel free to reach out to success@textrequest.com if you have any other questions. Thanks again.

WR

Wendy R.  
BRANCH SUPERVISOR  
Banking  
Used the software for: Less than 6 months

### "review"

May 8, 2023

3.0

Pros

there's nothing in particular I like about it

Cons

We were quite disappointed to find out our services were shut off due to an expired credit card. We had paid through for the month and we had no warning that we were going to lose services.

Review Source

Response from Text Request

May 10, 2023

Wendy, thank you for the review. If you believe there is a problem with billing, please contact us, Text/Call: 423-218-0111

MB

Matthew B.  
Physical Therapist  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Text Request Survey "

March 21, 2023

5.0

Pros

Instant messaging and easy to refer out to patients for appt reminders

Cons

Screen display is slightly confusing at times. Having the ability to customize your display will improve efficiency.

Review Source

Response from Text Request

March 22, 2023

Matthew, thank you for leaving us a review. We do have a few different dashboard views that you might enjoy better than the default one. Here is the URL to the help doc: https://help.textrequest.com/message-views

VR

Verified Reviewer  
President  
Computer Software  
Used the software for: Less than 6 months

### "Concerns about deliverability"

November 23, 2021

5.0

Pros

I love your company you’ve done a great job you have kept your word

Cons

I have deep concerns about deliverability especially the weekend before election day. I don’t feel like I got a good answer from you. It’s very concerning

Review Source

Response from Text Request

November 29, 2021

Thanks for your friendly and candid review! Appreciate you taking the time. With 10DLC and Campaign Verify, there have been lots of changes to message delivery this year. I'm happy to take your situation to our team to get you a better answer here. Just let me know the details, my email address should be attached to this response. Thanks again! - Kenneth

LM

Libby M.  
Healthcare Recruiter  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Text Request Review"

June 17, 2022

5.0

very good

Pros

Easy to use. organized very well. like it a lot.

Cons

Too many notifications for 1 text. It will beep 3-4 times for a snigle text.

Switched from

[TextUs](https://www.capterra.com/p/154507/TextUs/)

Business switched

Review Source

Response from Text Request

June 23, 2022

Thank you for taking the time to leave a review. We are working on a few new notification features. Not sure when they will be available, but if you ever need help, please reach out to our success team: success@textrequest.com Thank you again for the review.

MR

Megan R.  
Customer Care Rep  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Makes the job easier!"

January 18, 2022

5.0

Pros

Quick, fast, and easy communication with customers

Cons

I do not have any recommendations for improvements at this time

Review Source

Response from Text Request

January 19, 2022

Megan, Thank you for leaving a reveiw. If you ever do come across some cons or negatives towards Text Request, please let us know! Thank you!

TS

Tesla S.  
Program Manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Text Request "

March 7, 2024

5.0

Very well managed experience I have no complaints

Pros

Easy to use very simple and self explanatory

Cons

I enjoy every part of text request so far

Review Source

Response from Text Request

March 11, 2024

Thank you so much for leaving us this review.

MZ

Mary Z.  
Operations Supervisor  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Operations Supervisor "

September 7, 2023

5.0

Pros

The patient is able to get a hold of us easier.

Cons

Patients are unaware of this method of connect.

Review Source

Response from Text Request

September 11, 2023

Mary, thank you for this review. We love working within your industry

KK

Kerri K.  
COLLECTION SPECIALIST  
Banking  
Used the software for: Less than 6 months

### "new to the product and loving it "

January 3, 2023

4.0

Pros

very easy to use and navigate the set up was simple and seamless from our prior vendor to Text Request

Cons

I have nothing negative at this time to add

Review Source

Response from Text Request

January 4, 2023

Kerri, Thank you for taking the time to leave us a review. Glad to hear that you don't have anything negative to add! Please let us know if you ever run into any issues.

SJ

Susan J.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "Needs Diversity"

June 22, 2022

4.0

This gets the job done although I will say I have had other programs that worked a WHOLE lot better for less money. There is not a lot of room to make this program work for the customer.

Pros

It works. To be honest, this is not my favorite program.

Cons

This program is designed for bigger corps which is fine but they refuse to let you customize this program the way you need it to work more efficiently for the client. Not every business has an extensive staff.

Alternatives considered

[Podium](https://www.capterra.com/p/164285/Podium/)

Reason for choosing Text Request

Less stuff.

Switched from

[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

They are going out of business.

Review Source

Response from Text Request

June 23, 2022

Susan, thanks for taking to the time to leave this review! Can you elaborate on what customizations you're referring to? We may be able to help, and at the very least I'll get your feedback to our product team. Thanks again!

BO

Beth O.  
Marketing Manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Easy to use "

October 11, 2023

4.0

Pros

The templates and auto-response message makes it easy for our team and our patients.

Cons

I wish it would integrate with our patient intake form/information.

Review Source

Response from Text Request

October 12, 2023

Thank you for your review. Glad to hear that you are enjoying our templates.

IL

Ivy L.  
Customer Service Representative  
Construction  
Used the software for: Less than 6 months

### "Text Request Review"

June 2, 2023

5.0

Pros

I like the convenience and affordability of being able to reach a large team.

Cons

I dislike the automatic refresh feature when you scroll too far down the chats.

Review Source

Response from Text Request

June 7, 2023

Ivy, thank you so much for the review. I've let the product team know about your CON. Thank you again.

AL

Aubriana L.  
Patient Services Coordinator  
Hospital & Health Care  
Used the software for: Less than 6 months

### "text request use review"

January 23, 2024

5.0

Super straight forward easy to use, easy to communicate with patients/ easy to navigate

Pros

easy to communicate with patients/ easy to navigate

Cons

n/a i dont have any complaints for this app

Review Source

Response from Text Request

January 24, 2024

Aubriana, thank you for leaving us a review.

AL

Ambria L.  
Studio manager  
Recreational Facilities and Services  
Used the software for: Less than 6 months

### "Not thrilled so far "

December 23, 2022

2.0

Not great so far

Pros

We switched from Zip Whip and unfortunately the layout and ability to label clients etc is sub par so far

Cons

Layout of text conversations is not great. Names don’t show up even when input

Reason for choosing Text Request

Price

Switched from

[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

They shut down

Review Source

Response from Text Request

January 4, 2023

Ambria, Thank you for taking the time to leave us a review. I'm sorry to hear that you aren't 100% happy with Text Request. We do have different layout views that you might like, here is the URL to that help doc: https://help.textrequest.com/message-views Please feel free to reach out to your success rep if you have any questions.

mS

melissa S.  
front desk receptionist  
Hospital & Health Care  
Used the software for: Less than 6 months

### "easy to use and easy to navigate"

December 4, 2023

5.0

Pros

i enjoy the ease of texting patients for appointment reminders, and being able to communicate with patients via text messaging

Cons

it doesn't save the patients name and info with the text conversation

Review Source

Response from Text Request

December 5, 2023

Melissa, thank you for leaving us a review. Please reach out to success@textrequest.com and they can assist with the display names. You can also check out this help doc: https://help.textrequest.com/contact-details

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