# Page 38 | Text Request Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 38 - Is Text Request the right SMS Marketing solution for you? Explore 1193 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/167015/Text-Request/reviews

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Text Request

4.6 (1193)

[View alternatives](https://www.capterra.com/p/167015/Text-Request/alternatives/)

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Last updated March 13th, 2026

# Page 38 - Reviews of Text Request

## Showing most helpful reviews

Showing 926-950 of 1193 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MJ

Michael J.  
sales  
Consumer Goods  
Used the software for: 1-2 years

### "Great Product"

April 26, 2022

5.0

It's been a great product and would recommend it to any business that deals with sales and customers.

Pros

Ease of communicating with customers, and navigating through app.

Cons

When sending a photo it wants you to add text.

Review Source

Response from Text Request

May 5, 2022

Michael, thank you so much for taking the time to leave us a nice review.

RP

Racheal P.  
Gym Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Not impressed"

December 13, 2022

2.0

I am in the process of looking to switch to another company

Pros

That I have a way to communicate with members

Cons

I do not like this product for many reasons

Reason for choosing Text Request

It was suggested to me

Review Source

Response from Text Request

December 14, 2022

Racheal, Thank you for leaving us a review. We'd love to talk through what you dis-like and see if we can help you in anyway. Your success manager should be reaching out shortly.

NC

Neeru C.  
ceo  
Hospital & Health Care  
Used the software for: 6-12 months

### "Feedback "

October 14, 2021

4.0

phone app SUCKS

Pros

Its easy to use and organized, can add multiple users which helps

Cons

I wish the phone app was better. The phone app SUCKS!!! I cant even use it. I know if the phone app was easier to use we would use this application a lot more.

Review Source

Response from Text Request

October 19, 2021

Neeru, thanks for taking the time to leave this review and share your experience! Have you used our new iOS or Android apps that we launched this summer? We think they're pretty great -- huge improvement over the old ones -- but if they aren't getting the job done for you, we definitely want to dig into what's missing. Thanks for your help. - Kenneth

CW

Carolyn W.  
Office Mgr  
Marketing and Advertising  
Used the software for: 6-12 months

### "Political Surveys"

October 19, 2021

5.0

Pros

We love how easy it is to setup a new campaign for political opinion surveys. We build our survey, upload a text list, schedule a time for deployment, and then it takes about 30 minutes to send all texts out depending on how many we have. We love that it is a self run system and you don't have to rely on anyone else to set up your campaign.

Cons

The only difficulty we have with this software is setting aside the time to actually send our texts. You have to hit the send button on every individual number which is simply time consuming. It would be nice if multiple people could be logged in at the same time and helping with the process.

Review Source

Response from Text Request

October 21, 2021

Hello Carolyn, Thank you so much for leaving an honest review. And thank you for using our p2p feature, we know it's time consuming. We might have a work around for you, one that you might already know about, if you'd like to talk through it please reach out. - Ramey

PD

Patricia D.  
Owner/Veterinarian  
Veterinary  
Used the software for: Less than 6 months

### "Love TextRequest"

March 21, 2023

5.0

Pros

We use this all day long. It is a great way to communicate with clients and we do not have the phone ringing all daylong.

Cons

Still having a few errors when sending payment requests.

Review Source

Response from Text Request

March 22, 2023

Patricia, thank you so much for leaving us this review. Sorry to hear Payments isn't running as smoothly as it should be. If you haven't, please reach out to support@textrequest.com so we can get things worked out. Thank you again!

MB

Mackenzie B.  
Regional Support Specialist  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Yeah, it works"

November 1, 2023

5.0

Pros

I like how easy it is to use, and that it is a safe way to connect with clients without using a google number

Cons

to be honest i dont have many dislikes other than when you click on the name in a text it brings up the address book and not the text

Review Source

Response from Text Request

November 2, 2023

Thank you for taking the time to leave us a review.

DV

Dawn V.  
Managing Partner  
Marketing and Advertising  
Used the software for: 1-2 years

### "Simple and Efficient Platform"

October 19, 2021

5.0

Overall, TextRequest provides an easy-to-use platform for managing text communications between my clients and their customers. I refer Text Request to all my prospects and customers.

Pros

I love the ability to easily manage multiple client accounts within one platform. Provisioning SMS numbers is very simple. Saving templated responses is also a very handy feature for our use case.

Cons

There is not always an SMS number available in the area code of my clients. Wish their were more options for selecting textable numbers.

Review Source

Response from Text Request

October 21, 2021

Hello Dawn, Thank you so much for leaving a review. Regarding your con, so sorry you run into problems, Numbers become available though all the time. I recommend reaching out next time you cannot find a correct area code, we might be able to look at another catalog of numbers. Thanks! - Ramey

TC

Taylor C.  
Student  
Human Resources  
Used the software for: Less than 6 months

### "Text Request Revie"

December 5, 2023

5.0

Pros

I like how easy to setup and use Text Request is, as a user and receiver it works well and is a smooth process from start to finish

Cons

Hard to sometimes make sure that the date is correct, no way to cancel it before its sent out

Review Source

Response from Text Request

December 6, 2023

Taylor, thank you for taking the time to leave us a review. Please reach out to success@textrequest.com, with ay questions.

TW

Tanya W.  
Owner  
Financial Services  
Used the software for: Less than 6 months

### "Happy customer!"

April 12, 2022

5.0

Pros

Ease of use similar to Zipwhip which is what I used for years and was looking for similar applications

Cons

I am not a big fan of the constant "beep" notifications...sometimes I like to keep my texts unread so I can come back to it later, however, the constant notifications makes you have to read the texts right away- which is not a feature I like.

Review Source

Response from Text Request

April 14, 2022

Thank you for taking the time to leave us a review. Maybe this help doc will be beneficial to you regarding notifications: https://help.textrequest.com/sound-notifications Please let us know if we can help you further.

JB

Janette B.  
Patient Services Coordinator  
Medical Practice  
Used the software for: Less than 6 months

### "textrequest for a physical therapy office"

May 15, 2023

5.0

It has been a very useful tool for our office so far.

Pros

It is a great tool for getting in contact with some of our patient that are too busy to call over the phone. It also allows for quick scheduling communication, and gives our patients a second way to contact us for any of their concerns.

Cons

Haven't really had an issue yet. Neither have any of my coworkers.

Review Source

Response from Text Request

May 16, 2023

Janette, thank you so much for leaving us a review. Please reach out to us if you ever run into any issues.

SB

Shauntel B.  
Sure Start Coordinator  
Consumer Services  
Used the software for: 6-12 months

### "So Far So Good"

May 3, 2023

5.0

This is a quick go to when out in the field when we need to reach our owners that may not be accessible by emails. Everyone has their phone! It's one of the best ways to communicate now.

Pros

This platform is easy to use and our owners love that they only receive a single text and not a group message from all owners.

Cons

The First and Last names are not searchable like the display names are.

Review Source

Response from Text Request

May 10, 2023

Shauntel, thank you so much for the review. Please reach out to your success manager if you ever run into any questions.

KR

Krystal R.  
Customer Service Rep  
Consumer Services  
Used the software for: Less than 6 months

### "Needs better performance. "

March 21, 2023

4.0

I have to double or triple my work load due to the inconsistencies of the app.

Pros

Its a great concept and is user friendly if there were not so many hiccups and glitches.

Cons

It freezes on me sometimes, stagnant, cant keep up in real time especially when multiple conversations are going on at once and its back and forth conversing.

Review Source

Response from Text Request

March 22, 2023

Krystal, thank you for leaving us a review. If you are having issues with our app not working like it should, please reach out to support@textrequest.com

JG

John G.  
Leasing Consultant  
Real Estate  
Used the software for: Less than 6 months

### "Useful Tool"

April 11, 2023

5.0

Pros

I like that it doesn't require you to accept the text and I can easily message with prospects.

Cons

I don't like that you can't hide the texts to keep active leads in one place. Also, there should be a language translator app on this.

Review Source

Response from Text Request

April 12, 2023

John, thank you for your review. I've let product know about your CONS.

NS

Nikki S.  
Sales Manager  
Automotive  
Used the software for: 6-12 months

### "Easy to use"

April 29, 2024

4.0

Pros

Easy to use product, good to way to get in touch with multiple customers.

Cons

I would need to use the product more to be able to say what I don't like.

Review Source

Response from Text Request

May 1, 2024

Thank you for writing us a review.

sL

steve L.  
owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "An essential client communication tool"

June 9, 2022

5.0

Very good customer service

Pros

That any one of our team can respond to client requests in a timely fashion

Cons

Not able to personalize group texts, so we can't use this effectively as a marketing outreach tool

Review Source

Response from Text Request

June 13, 2022

Hey Steve, thank you for taking the time to leave us a review. I think our merge message feature is the tool you're looking for. here is a link to the help docs regarding it: https://help.textrequest.com/text-merge Please reach out if you have any questions.

AT

Aubreyuna T.  
PATIENT SERVICE COORDINATOR  
Hospital & Health Care  
Used the software for: Less than 6 months

### "THE IMPORTANCE OF TEXT REQUEST"

January 4, 2024

5.0

Pros

I LOVE TEXT REQUEST. IT IS EASY TO NAGIVATE, I CAN EASILY TEXT PATIENTS AND SEND THEM PICTURES OF THEIR SCHEDULES.

Cons

NOTHING AT ALL. I HAVE NO COMPLAINS ABOUT TEXT REQUEST

Review Source

Response from Text Request

January 5, 2024

thank you for taking the time to leave us a review. If you have any questions, please reach out to success@textrequest.com

HB

Holly B.  
Business Manager  
  
Used the software for: Less than 6 months

### "Text Request has greatly improved our response time to customer requests!"

May 9, 2018

5.0

Pros

The software is extremely easy to use. I love that I can track and view texts sent by all of our employees. The mobile app makes it easy to use the software while on the go! We've seen complete satisfaction in our efforts to communicate with and serve our customers via text. I appreciate being able to communicate with our customers after hours if we choose, and without using our own personal cell numbers. This texting platform has been a real game changer for us. Our sales, service, parts and finance teams are all actively using this software with great success. We are grateful for the support provided with the software. CSR have been fantastic in responding to our questions and request for assistance! We are so glad we found Text Request. And the awesome part about it- it is truly affordable for any business!!

Cons

It would be awesome if we could view the attachments in the mobile app. If the mobile app had the capability to send and view attachments, this software would be truly perfect!

Review Source

Response from Text Request

May 14, 2018

Holly, thanks so much for your feedback! Glad you're enjoying Text Request, and I'm sharing your recommendation with our team. Let us know if we can do anything else for you!

RA

Ryan A.  
Claims Adjuster  
Insurance  
Used the software for: Less than 6 months

### "Recommended"

November 7, 2023

5.0

Pros

Text Request is very easy to use and the layout is great.

Cons

I have not experienced anything that I have not liked.

Review Source

Response from Text Request

November 10, 2023

Ryan, thank you for leaving us a review.

MD

Michelle D.  
Director of Operations  
Hospital & Health Care  
Used the software for: 1-2 years

### "Excellent Service"

October 14, 2021

5.0

We have been very happy with this service. Our patients love it. It's a great addition, especially considering how inexpensive it is.

Pros

I love that patients can text our office phone line.

Cons

It would be nice to have a caller id function

Review Source

Response from Text Request

October 19, 2021

Hello Michelle, We are so happy that you use Text Request to provide the beset experience and care to your patients. Let us know if we can help you in anyway. -Ramey

AG

Angela G.  
Talent Acquisition Specialist  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "Text Request with 3PL's"

September 1, 2023

5.0

My experience has been the program is easy to utilize.

Pros

The system is readily available and easy to use for employees and management.

Cons

I have not experienced any features thus far that I do not like.

Review Source

Response from Text Request

September 5, 2023

Angela, thank you so much for taking the time to leave us a review. Happy to know that you haven't run into any issues.

CC

Christopher C.  
Case Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Good app could be better "

September 5, 2023

5.0

For me the use of text request has been frustrating, especially on the phone. Constantly having to log back in gets old so fast. I've used five other HIPAA compliant apps and they all allow username and password to be confirmed with face ID. That would improve the overall experience significantly

Pros

The app is easy to use once you learn how to navigate it

Cons

It's way too involved logging in and I have to log back in repeatedly throughout the day

Review Source

Response from Text Request

September 6, 2023

Thank you for taking the time to leave us a review. If I understand correctly you'd like the ability to log in with face ID? I'll let product know about that. If you have any other questions, please reach out to success@textrequest.com

AC

Anita C.  
Office Manager  
Veterinary  
Used the software for: Less than 6 months

### "Easy to use"

November 28, 2023

5.0

Pros

It was easy to use and very self explanatory

Cons

character count is a bit annoying but can manage

Review Source

Response from Text Request

December 1, 2023

Anita, thank you for taking the time to leave us a review.

SF

Sal F.  
President  
Education Management  
Used the software for: 2+ years

### "Good Company"

April 25, 2022

4.0

Pros

satisfied with my current use of the text service

Cons

satisfied with my current use of the text service

Review Source

Response from Text Request

May 2, 2022

Sal, thank you so much for leaving us a review.

SD

Sandra D.  
Sr. People Experience Manager  
Facilities Services  
Used the software for: Less than 6 months

### "Too many restrictions"

October 11, 2023

3.0

Pros

Easy to use and navigate. Has different functionalities.

Cons

Too many restrictions. Our company's name has three capital letters that must be capitalized always, and we are not able to add our complete name in our text messages.

Review Source

Response from Text Request

October 12, 2023

Sandra, thank you for taking the time to leave us a review. Sorry to hear that you are experiencing issues with using your company name in messages. Please reach out to success@textrequest.com if you haven't already talked to them about it.

CW

CINDY W.  
PSS  
Medical Practice  
Used the software for: Less than 6 months

### "GREAT OFFICE PRODUCT"

April 5, 2024

5.0

GREAT EXPERIENCE. WE ALL REALLY LIKE THE FUNCTION. VERY USER FRIENDLY AND EASY

Pros

EASY TO USE AND UNDERSTAND. VERY USER FRIENDLY

Cons

N/A I AM QUITE HAPPY WITH THE OVERALL FUNCTION AND USE

Review Source

Response from Text Request

April 17, 2024

Cindy, thank you for leaving us this review.

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