# Page 39 | Text Request Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 39 - Is Text Request the right SMS Marketing solution for you? Explore 1193 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/167015/Text-Request/reviews

---

Text Request

4.6 (1193)

[View alternatives](https://www.capterra.com/p/167015/Text-Request/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 39 - Reviews of Text Request

## Showing most helpful reviews

Showing 951-975 of 1193 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

mI

may I.  
Librarian Assistant  
Libraries  
Used the software for: 2+ years

### "As a front end customer service support staff, this is a great product."

April 12, 2022

5.0

I like it a lot.

Pros

I like the overall interfacing. Ease of seeing if messages come in. It is user friendly.

Cons

Should build in a auto-refresh. Now I use an extension to activate auto loading.

Review Source

Response from Text Request

December 14, 2023

May, thank you for this review.

KJ

Kayla J.  
Pregnancy Counselor  
Individual & Family Services  
Used the software for: Less than 6 months

### "Text Request Review"

May 2, 2023

5.0

Pros

Text request is easy to use and has features that are helpful for our business.

Cons

Sometimes it does not mark the message as read even after the text has been responded to or marked as read.

Review Source

Response from Text Request

May 10, 2023

Kayla, thank you for leaving us a review. Please reach out to support@textrequest.com so we can look into issues for you.

MS

Michelle S.  
recruiter  
Hospital & Health Care  
Used the software for: Less than 6 months

### "What I think "

June 9, 2022

5.0

I don't get a lot of texts back and I don't like the opt out option

Pros

I can use it anywhere, that so I can do my job.

Cons

The clients can reject my texts and it shows up as spam

Review Source

Response from Text Request

June 14, 2022

Michelle, thank you for reviewing! Appreciate you taking the time. A couple quick resources that may help with getting responses: https://www.textrequest.com/insights/write-professional-texts-customers-love https://www.textrequest.com/templates/hiring There does have to be an option to opt out for compliance purposes, though contacts opting out doesn't directly affect whether your texts are considered spam, only if a high percentage opt out. My email should be attached to this, happy to continue the conversation and help with engagement. Thanks again.

KS

Kelly S.  
Development Coordinator  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Impactful service!"

September 5, 2023

5.0

I love it and recommend it frequently.

Pros

The messages sent are impactful and I like that there isn't a response feature.

Cons

There are no drawbacks to Text Request. I am 100% in favor of the service.

Review Source

Response from Text Request

September 6, 2023

Thank you for leaving us a review.

KR

Kevinn R.  
Sales Man  
Real Estate  
Used the software for: Less than 6 months

### "Great System that is developing to be the greatest "

November 22, 2023

4.0

Pros

Facility to administrate your costumers messages,and a mass bulk text

Cons

how hard is to find and split costumers its not a big deal but its the only con

Review Source

Response from Text Request

November 27, 2023

Thank you for the review. We'd love to know your suggestions in more detail. Please reach out to success@textrequest.com

jG

julissa G.  
receptionist  
Medical Practice  
Used the software for: Less than 6 months

### "Great overall "

March 28, 2024

5.0

Pros

easy to use and communicating with patients is much quicker than going through our call center.

Cons

it isnt sending me email notifications so i have to keep the text request tab open and keep checking time to time

Review Source

Response from Text Request

April 2, 2024

Thank you for taking the time to leave us this review. Sorry to hear that your email notifications aren't coming through. please reach out to success@textrequst.com so they can look into it for you!

VR

Verified Reviewer  
Director, Executive Projects (Office of the DHS Director)  
Government Administration  
Used the software for: 6-12 months

### "One of my favorite internal messaging systems for businesses I work with"

April 28, 2018

4.0

Pros

I can quickly chat with people when events that don't have enough volunteers. I can instantly get in touch with them.

Cons

If you don't set it up right, it may be more trouble than its worth. Sometimes it is easier to get in touch with volunteers by texting their cell phone.

Review Source

Response from Text Request

May 1, 2018

Thanks for the review! Glad to hear we're one of your favorite messaging services, but we want to fix those cons you mention. What could make setup easier? Let us know, and we'll get it in the pipeline! Also, am I right that you'd normally be texting volunteers' cell phones through Text Request? Trying to better understand that last sentence. Let us know, and we'll get to work on it. Thank you!

NA

Nick A.  
Sales Manager  
Retail  
Used the software for: 6-12 months

### "Outstanding product and service!"

July 9, 2018

5.0

We are able to interact more frequently with our customers and with their preferred method of contact.

Pros

The software is extremely intuitive. Within a few moments, you can be a "power-user" of the software. In addition, the customer service is outstanding. A simple text to the TextRequest team and they will have you taken care of. No automated messages, or long holds. Its a breath of fresh air to work with a company with such outstanding customer service!

Cons

I'm not sure there is anything I would change. We researched thoroughly and found this to be the best software on the market for our needs. Our use of the software only confirmed that for us.

Review Source

Response from Text Request

July 16, 2018

Nick, thanks for the great review! I'm glad you're enjoying the service (we all are). I'll be sure to share your review with our team. Please let us know if we can do anything for you!

RD

Rebecca D.  
medical assistant  
Cosmetics  
Used the software for: Less than 6 months

### "Medical Assistant"

October 27, 2023

5.0

Pros

The different view options are quite useful

Cons

nothing stands out as a bother to me at this time

Review Source

Response from Text Request

October 30, 2023

Thank you for taking the time to leave us a review,

MK

Madeline K.  
recruiter  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Useful "

June 10, 2022

4.0

Pros

Having more control over contacts. i.e. adding, deleting, and muting contacts.

Cons

Updating and keeping track of new threads coming in. Threads will disappear and reappear depending on when you refresh.

Review Source

Response from Text Request

June 16, 2022

Thank you so much for taking the time to leave us a review. Regarding your CON, i think this help doc might help you: https://help.textrequest.com/message-filter Please reach out to us if you have any questions.

KM

Kimberly M.  
APPOINTMENT SPECIALIST  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "Review text request"

December 13, 2022

4.0

Pros

I like that it instantly let's you know if you text goes through.

Cons

I do not like that you cannot text more than one number at once. and I do not like that your previous text conversation does not come up when you compose a new text to the same number. (you have to search the number in order to see previous texts)

Review Source

Response from Text Request

December 14, 2022

Kimberly, thank you for leaving us a review. Sorry that you aren't finding it to meet your needs. We do have options for sending to more than one person, and filters that should help with that sorting your new messages. Please feel free to reach out to success at: Sucess@textrequest.com

SS

Sierra S.  
Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great"

October 24, 2023

5.0

Pros

Easy to use and simple to connect with customers.

Cons

Everything is amazinng about Text Request. I wouldn't change a thing.

Review Source

Response from Text Request

October 25, 2023

Thank you for leaving us a review

AD

Ashley D.  
Physical Therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Text Request Review "

March 30, 2023

5.0

Pros

Ease in communicating with patients. I am able to see previous communication with patient to always be updated.

Cons

No alert to my computer which would be helpful to get on busier days.

Review Source

Response from Text Request

April 3, 2023

Ashley, thank you for your review. We do have sound notifications available. Here is a link to that help doc: https://help.textrequest.com/sound-notifications

JS

Jared S.  
Senior Claims Adjuster  
Insurance  
Used the software for: Less than 6 months

### "Works but clunky"

November 28, 2023

3.0

I am still very new to the system so it may grow on me once I work with it more. I have also not been able to use the phone app. However, thus far it a little clunky in finding everything and seeing what I need to address quickly.

Pros

Ease of creating contacts and sending messages.

Cons

Difficult to understand layout and sorting. Hard to see at a glance which messages are unread.

Review Source

Response from Text Request

November 29, 2023

Jared, thank you for leaving us a review. We offer weekly training. please reach out to success@textrequest.com to learn more.

RB

Ruvim B.  
Tracking Specialist  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Text request is a great resource"

June 14, 2022

4.0

we love using Text Request because of the easy way to request location, and the templates

Pros

One of the greatest things about Text Request is the ease of use. There is almost no need for training of any kind

Cons

I wish there was a way to see all the conversations similar to a texting app on a phone, just to see conversations and be able to open them.

Switched from

[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

Zipwhip closed down

Review Source

Response from Text Request

June 15, 2022

Thank you so much for taking the time to leave us a review. I am going to refer you to this help doc: https://help.textrequest.com/message-views It might be what you are looking for. Thank you.

Edison N.  
Musician  
Music  
Used the software for: 6-12 months

### "Text Request makes communication with customers easier"

January 9, 2023

5.0

Pros

Text Request is a great tool for our business, we can receive payments through text, request location, send messages to groups, we can chat through SMS, schedule messages, among other things.

Cons

The only thing I see wrong is the price, I think it is expensive to pay 60 dollars for 1000 messages.

Review Source

Response from Text Request

January 9, 2023

Edison, Thank you for leaving us a review. So happy to hear that you're utilizing Payments and Scheduled Messages. Please reach out if you ever run into any issues

AM

Allison M.  
Associate Director of Culture & Talent  
Individual & Family Services  
Used the software for: 2+ years

### "Text Request "

October 19, 2021

4.0

Pros

Ease of use. The grouping function is incredibly helpful. Easy set up and utilization.

Cons

Contact Card is a bit disjointed for me. Having to enter name twice is cumbersome.

Review Source

Response from Text Request

October 21, 2021

Allison, Thank you so much for taking the time to leave us a review. I have conveyed to the product team, your experience with Contact Cards. Thank you again. - Ramey

KG

Kirk G.  
IT Administrator  
Glass, Ceramics & Concrete  
Used the software for: Less than 6 months

### "Saves us time and money everyday ! "

April 14, 2022

4.0

Everyone that I have dealt with at Text Request has helped us all along the way .

Pros

Transference of data from another texting software was seamless !

Cons

Some users have difficulty logging in to start up the software .

Review Source

Response from Text Request

April 18, 2022

Hello Kirk, Thank you so much for leaving us a review. So sorry to hear that some of your team is having log in issues. Please email support@textrequest.com This way they can get to the bottom of it and ensure you and your team have a seamless use.

HA

Heather A.  
Sales Account Manager  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Easy to Use! Great for Transportation Companies!"

June 22, 2023

5.0

I do not use it a bunch, but love that we have access to it!

Pros

This feature works with our important program, Fastrak, which makes communicating very easy with chauffeurs and clients.

Cons

I do not receive notifications when they come in. I have to leave the web page up

Review Source

Response from Text Request

June 23, 2023

Heather, thank you for leaving us this review. Sorry that you aren't seeing notifications. We do have a few options that should help you. https://help.textrequest.com/kb-search-results?term=notifications

Jayne P.  
Chief Client Officer  
  
Used the software for: Less than 6 months

### "This is the best tool we have added to reach our employees ( over 100!) and our clients ! "

April 26, 2018

5.0

Pros

It's the easiest and quickest way to communicate with our employees. We receive immediate responses and are able to staff our employees as quickly as possible which allows us ( and them!) to make more money ! Everyone absolutely loves using text request to communicate and we have had 100% positive feedback from everyone!

Cons

We have yet to find a draw back ! It is easy to use , we have had no issues and the customer service is excellent!

Review Source

Response from Text Request

April 27, 2018

Thanks for the review! I'm glad it's going so well for you guys. Please let us know if we can do anything for you.

AR

Ava R.  
Office Manager  
Consumer Services  
Used the software for: Less than 6 months

### "Game Changer"

April 18, 2022

5.0

Amazing! This has helped so many aspects of our business.

Pros

This service has been an absolute game changer for our business! We get to text customers directly from our office line. Makes it so much easier to communicate with customers. Not many people answer their phones these days and this has helped us in so many ways

Cons

The only thing I wish was different is that the dashboard were more connected, such as, when I add a new contact to one dashboard, it would add it to them all at the same time

Alternatives considered

[Medallia Concierge](https://www.capterra.com/p/161921/Zingle/)

Review Source

Response from Text Request

April 20, 2022

Ava, thank you so much for taking the time to leave us a review. We are so happy we have become a game changer for you and your team.

iA

ivy A.  
receptionist  
Law Practice  
Used the software for: Less than 6 months

### "User Friendly"

November 28, 2023

4.0

Pros

Text Request is easy to use and customer support is responsive.

Cons

I have not encountered any issue with Text Request

Review Source

Response from Text Request

November 29, 2023

Ivy, thank you for taking the time to leave us a review.

jG

jay G.  
owner  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Text Reqest bests Zip Whip"

April 12, 2022

4.0

B plus

Pros

Love the chrome integrations and ease of use

Cons

Notifications are not consistent and when a new text comes in I have to switch views for me to see it

Alternatives considered

[TextUs](https://www.capterra.com/p/154507/TextUs/)

Reason for choosing Text Request

Moved my data over and price and very similar to ZIP WHIP

Review Source

Response from Text Request

April 13, 2022

Hi Jay, Thanks so much for leaving us a review. Sorry to hear about your notification issues. Please reach out to us so we can get to fixing it.

RM

Rachel M.  
Administrative Assistant  
Hospital & Health Care  
Used the software for: 6-12 months

### "Not the best for group messages"

August 28, 2023

4.0

Pros

It's helpful to see what my colleagues have texted someone so that I can follow up and not send repeat information.

Cons

Group messages do not always send. Very often, I have to resend the same message over and over because it won't deliver to the whole group.

Review Source

Response from Text Request

September 1, 2023

Rachel, thank you for this review. Sorry to hear about your issues with group messaging. Please reach out to support@textrequest.com so they can look into the matter.

KM

Kelly M.  
Recruiter  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Kelly's Review"

December 13, 2022

5.0

Pros

How easy it is to keep track of the the chats and how it is very easy to navigate between one conversation onto another one

Cons

none at this time, everything seems to be flowing very easy and the team likes this new software

Switched from

[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

Too many issues with the them and with the software

Review Source

Response from Text Request

December 14, 2022

Kelly, Thank you so much for leaving us a review. So happy to hear that you haven't run into any problems.

Similar Products

Featured