# Page 4 | Text Request Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Text Request the right SMS Marketing solution for you? Explore 1193 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/167015/Text-Request/reviews

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Text Request

4.6 (1193)

[View alternatives](https://www.capterra.com/p/167015/Text-Request/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of Text Request

## Showing most helpful reviews

Showing 76-100 of 1193 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AP

Amber P.  
CSR  
Consumer Services  
Used the software for: Less than 6 months

### "customer service rep "

December 2, 2024

5.0

MY experience has been such a pleasure it makes everything so easy

Pros

I think that Text request is wonderful. and easy and helpful.

Cons

I think that there is nothing I do not like about Text request .

Review Source

Response from Text Request

December 9, 2024

Amber, thank you for leaving us a review.

JC

Josh C.  
Manager  
Utilities  
Used the software for: Less than 6 months

### "Review of text"

December 12, 2024

5.0

Super great communication had gone way up

Pros

Great resource , has really helped out in our organization

Cons

Wish there was desktop app that prompts would make it better

Review Source

Response from Text Request

December 18, 2024

Josh, thank you for taking the time to leave us a review.

CS

Celeste S.  
Owner  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Excellent Program to use with Marketing Plans"

November 12, 2024

5.0

We have experienced excellent service and fast response times.

Pros

The help that you get from tech support is outstanding! Also, the program is very simple to use. Text messaging works for customer retention and we love using it with our clients marketing programs.

Cons

I wish the basic plan was for 1500 texts.

Switched from

[Textedly](https://www.capterra.com/p/150912/Textedly/)

Poor customer service. When we called we were put on hold for a long time, then when they did pick up, they did not speak clean English.

Review Source

Response from Text Request

November 13, 2024

Celeste, Thank you for leaving us a review. Our in house success and support teams love to help!

EM

Emerald M.  
Administrative Assistant  
Environmental Services  
Used the software for: Less than 6 months

### "we love text request!"

December 9, 2024

5.0

has made it easy to follow up with many things

Pros

easy communication between customers when initial phone call is not answered

Cons

nothing, it has really been very helpful

Review Source

Response from Text Request

December 18, 2024

Emerald, thank you for leaving us this review.

JH

Juan H.  
Operations Manager  
Public Policy  
Used the software for: Less than 6 months

### "New to the application and I like it!"

December 9, 2024

4.0

It has been good, I use it daily, and I like it. Its easy to use.

Pros

The ease of access and real time notifications.

Cons

Nothing to say as far as the application is concerned

Review Source

Response from Text Request

December 18, 2024

Juan, thank you for leaving us a review.

MS

MELISSA S.  
SR LOAN OFFICER  
Banking  
Used the software for: Less than 6 months

### "LOVE TEXT REQUEST"

November 7, 2024

5.0

LOVE IT SO FAR! WE USE IT DAILY AND HAVE NO COMPLAINTS

Pros

EASY TO USE PLATFORM, PROMPNESS OF TEXTS

Cons

CONTACTS - THERE IS NOT A WAY TO CHANGE DISPLAY NAME AND ALSO SEE THE NUMBER

Review Source

Response from Text Request

November 8, 2024

Melissa, Thank you for this review. Please reach out to success@textrequest.com and they can look into your CON.

TB

Trina B.  
Navigator  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "So easy to use!"

September 4, 2024

5.0

I love using Text Request for my business! It makes sharing info easy!

Pros

I love using this program! It's easy to use and has lots of options for getting messages out!

Cons

Sometimes my email recognizes the text responses as Junk.

Alternatives considered

[STACK](https://www.capterra.com/p/147181/STACK-Takeoff/)

Reason for choosing Text Request

Easy of use and great tutorials! Customers love it too!

Review Source

Response from Text Request

September 9, 2024

Trina, Thank you for leaving us a review. Please reach out to success@textrequest.com so they can look into getting your emails out of spam

MC

Melissa C.  
MA  
Medical Practice  
Used the software for: 6-12 months

### "Medical office approved !"

September 26, 2024

5.0

I love it and our office does as well ! The best method of communication.

Pros

Quick respondes from our patients. Best way to stay in contact!

Cons

Not much ! Everything has been great ! Nothing to complaint about lol

Review Source

Response from Text Request

September 30, 2024

Melissa, thank you for leaving us a review.

CA

Casie A.  
office manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Easy text service"

September 19, 2024

5.0

Super easy and fun to use, I believe a two year old could use this program

Pros

the simplicity and easy functionality of the texting program.

Cons

I have nothing negative to say about text request.

Switched from

[Birdeye](https://www.capterra.com/p/152997/BirdEye/)

Overall better quality and better support

Review Source

Response from Text Request

September 26, 2024

Casie, thank you for taking the time to leave us a review.

DL

Diana L.  
Director of TA  
Hospital & Health Care  
Used the software for: 1-2 years

### "Great Platform!"

August 9, 2024

5.0

Great! Our teams have really increased communication across all aspects with this platform.

Pros

Simplicity and features such as automated messages.

Cons

Nothing negative so far. Our teams have really enjoyed using this system!

Switched from

[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

Zipwhip went out of business so we needed to find a new platform.

Review Source

Response from Text Request

August 20, 2024

Diana, thank you for taking the time to leave us s review.

CF

Cynthia F.  
Business Manager  
Consumer Services  
Used the software for: 1-2 years

### "Text Request is a great service!"

June 27, 2024

5.0

We can't believe we waited so long to get on board with a texting platform to help us to reach out to our clients! Lots of clients have relayed how much they LOVE that we/they can text instead of a phone call, or email.

Pros

We are a service provider, so we have to "call ahead" a lengthy list of clients everyday with usually the exact same message. The ability to have a template, enter the phone number/name, then hit send saves us so much time to focus on other tasks! Customers seem to be more receptive to respond to a text rather than a phone call or email.

Cons

I wish there was a search function to find a specific word and not just a customer name/phone number. Some times I need to text a customer essentially the same response that I sent to someone else, and trying to remember which person I sent that message to is difficult. We are strong users of the "templates", but some responses aren't really needing to be a template.

Reason for choosing Text Request

The platform was similar to Zipwhip. It offered a computer app, android/iphone app, and browser use which matched our needs. When we previewed the program, it seemed like it would be easy to learn and to train our staff. The flexibility in monthly cost based on our actual usage is great. During our off-season, we are able to save some money by reducing our plan.

Switched from

[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

Zipwhip was discontinuing their platform so we had to find something else. There was NO way we wouldn't carry on with having texting as an communication method for our business. The office staff is able to be more efficient, and saves us time to focus on other things.

Review Source

Response from Text Request

July 2, 2024

Cynthia, thank you for leaving us a review. We are happy you choice to switch to Text Request after zipwhip shut down.

YS

Yllennis S.  
Front Desk  
Hospitality  
Used the software for: Less than 6 months

### "Awesome app!"

November 7, 2024

5.0

Very easy to use, you never miss notifications.

Pros

The format of the platform is very easy, you never get confused and never miss a message!

Cons

Nothing, is awesome! We use it as a team and we never had problems with it

Review Source

Response from Text Request

November 8, 2024

Thank you for this review. Glad you don't have any CONS.

TF

Tatiana F.  
Administrative assistant  
Medical Practice  
Used the software for: 2+ years

### "Useful platform"

September 12, 2024

5.0

Useful, you can find all the option really easy

Pros

It is a fast and easy-to-use app. Useful

Cons

What I like least is that we can only send a text message just one phone number, it would be nice if we could send the same message to different phone numbers at the same time.

Review Source

Response from Text Request

September 30, 2024

Tatiana, thank you for leaving us a review. We actually do have a mass texting feature included with your plan. Please reach out to Success@textrequest.com to talk through it more. here is the help doc on it too: https://help.textrequest.com/sending-group-messages

dB

danielle B.  
sales associate  
Furniture  
Used the software for: Less than 6 months

### "great app! "

October 29, 2024

5.0

I love this app, it makes communicating with customers super easy. Especially when the store is busy.

Pros

Makes communicating with customers very easy!

Cons

I can't think of any cons. Overall the app is incredibly easy to use and makes communicating convenient

Review Source

Response from Text Request

November 6, 2024

Thank you for this review. if you have any CONS, please reach out to success@textrequest.com

JD

Jenn D.  
Community Outreach Manager  
Retail  
Used the software for: Less than 6 months

### "Awesome sauce!"

August 29, 2024

5.0

Sales and customer service have been great to work with. Our sales rep understood our industry and the potential we have with Text Request. The customer service reps have been quick to respond, whether through chat or email.

Pros

Text request is so easy to use. It's perfect for reminding our weekly running group where we are meeting each week.

Cons

I love that we can schedule group texts ahead of time, but it's my understanding that when you assign a group to a scheduled text, anyone that signs up for the group doesn't get included without going back into the scheduled text and editing it.

Review Source

Response from Text Request

September 4, 2024

Thank you, Jenn, for this review. Love your use case.

TT

Theresa T.  
Human Resources Manager  
Security and Investigations  
Used the software for: Less than 6 months

### "Good History of Conversations"

November 4, 2024

4.0

My overall experience is good. I can reach people quickly without using my own phone.

Pros

Good record of conversations we have had with staff.

Cons

I can't send confidential information to employees

Review Source

Response from Text Request

November 8, 2024

Theresa, Thank you for leaving us this review.

SC

Savannah C.  
Reservations Agent  
Hospitality  
Used the software for: 6-12 months

### "Text Request Review"

September 21, 2024

5.0

I have had a good experience, it did not take me long to learn how to use it.

Pros

It is easy to use, understand and navigate.

Cons

It can sometimes lag when opening messages, or be very slow overall.

Review Source

Response from Text Request

September 26, 2024

Savannah, thank you for taking the time to leave us a review

CC

Cheri C.  
Member Advocate  
Financial Services  
Used the software for: 6-12 months

### "Easy To Use"

September 20, 2024

5.0

It's been helpful and easy to use - also useful for mass texting.

Pros

Easy to use and convenient platform - user friendly in the sense of tutorials and help. At a glance menu options and relatively clean user interface.

Cons

Not sure if it is Text Request itself or my company, but my messages get lost in my co-workers due to our organization's size.

Review Source

Response from Text Request

September 26, 2024

Cheri, thank you for leaving us a review. Please reach out to success@textrequest.com to talk about tags and organizing the contact.

CH

Carl H.  
Physical Therapist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Review Healthare"

October 14, 2024

5.0

positive, easy to contact patients when not able to get to phone

Pros

Easy, multiple people can contact patients

Cons

not everyone has access or likes texting

Review Source

Response from Text Request

October 23, 2024

Carl, thank you for leaving us this review.

LJ

Lauren J.  
Patient Service Coordinator  
Hospital & Health Care  
Used the software for: 1-2 years

### "Non-English templates "

July 15, 2024

5.0

I liked the overall Text Request for the most part. I almost wish it was connected to the EMR system so that way if patient's have appointment reminders we can text them from the same number and decrease that confusion.

Pros

I like that every patient has their own message history. It creates an easy way for patients to get information and not have to guess who you are talking to. I like the templates that gives you a quick easy way to get in contact.

Cons

I wish there was more templates in different languages for a non-English speaker / reader.

Review Source

Response from Text Request

July 18, 2024

Lauren, thank you for leaving us a review. PLease reach out to success@textrequest.com and let them know your EMR system.

KW

Kaylee W.  
Regional Directorq  
Hospital & Health Care  
Used the software for: 1-2 years

### "The Switch that Needed to happen"

June 20, 2024

5.0

Overall, we have had a great experience using TR. We have enjoyed it and our clients also love that they can contact us on the same number that they can also call. I love that it is not a normal 5 digit number that seems like spam but our own number that our clients trust.

Pros

Overall, TR has really helped our company reach out to as many clients as possibly, have availability 24/7 for them, and and record so much data for the team. It is so user friendly for all ages that are employed at our company. It is also decently priced for what the product offers.

Cons

There are some times where TR wont send out messages, saying that they could be spam. Nothing seems to trigger this and we looked into how to fix it but nothing has worked. We need to use symbols sometimes like a dollar sign. Additionally we already have our account approved with 10DLC.

Alternatives considered

[Podium](https://www.capterra.com/p/164285/Podium/)[Voxie](https://www.capterra.com/p/230480/Voxie/)

Reason for choosing Text Request

When our previous company was shutting down, TR had the best plans and the easiest transition. It is user friendly. It also had an app that was pertinent for us to have as we are a 24/7 business.

Switched from

[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

The company was closing so we had to make a switch fast.

Review Source

Response from Text Request

July 2, 2024

Thank you for leaving us such a detailed review. Please reach out to success@textrequest.com with any questions.

SF

Sarah F.  
Sales  
Automotive  
Used the software for: Less than 6 months

### "Pretty cool application of businesses"

November 5, 2024

5.0

Pros

I like that you can put little tag color dots to keep the messages organized.

Cons

I do not like that you have to press "accept" when you change the first messages shown. I always just forget that step. lol

Review Source

Response from Text Request

November 8, 2024

Sarah, thank you for leaving us a review. Please reach out to success@textrequeset.com to see if they can look into your CON.

JB

Jordan B.  
Patient Scheduler  
Medical Practice  
Used the software for: Less than 6 months

### "Solid, Ergonomic Tool!"

October 14, 2024

5.0

I use it daily for my work, and it allows me to email patients en-masse to schedule them for appointments. It saves me a lot of hands-on time.

Pros

It makes my workflow much more ergonomic by saving keystrokes with the automatic fill-ins.

Cons

I wish I could change the colors, and themes.

Review Source

Response from Text Request

October 23, 2024

Jordan, we appreciate the review.

MR

Mary R.  
Account Manager  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Text Request is Awesome!!"

October 29, 2024

5.0

Overall experience has been great. Our company has only used Text Request for 1 month, but we are pleased with our experience thus far.

Pros

I love how user friendly the site is and that we are able to schedule future texts.

Cons

Nothing so far. We have no complaints at all.

Switched from

[Text-Em-All](https://www.capterra.com/p/123478/Text-Em-All/)

We did not like Text em All. It was not very user friendly

Review Source

Response from Text Request

November 6, 2024

Mary, thank you for leaving us a review. Please reach out to success@textrequest.com if you ever run into any questions.

CM

Caroline M.  
Recruiter  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Great platform and company "

September 3, 2024

5.0

Great. Wonderful customer support. They are always so helpful and go above and beyond.

Pros

Ease of use. Super user friendly. Able to organize my outreach.

Cons

I wish I could mass upload with tags. We have so many candidates. I need to be able to categorize them easily.

Alternatives considered

[Textedly](https://www.capterra.com/p/150912/Textedly/)

Reason for choosing Text Request

Better value, better platform for what I was needing.

Review Source

Response from Text Request

September 6, 2024

Caroline, thank you for leaving us a review. You can upload with a tag, but only one tag per list. Please reach out to success@textrequest.com for help on this.

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