# Page 40 | Text Request Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 40 - Is Text Request the right SMS Marketing solution for you? Explore 1193 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/167015/Text-Request/reviews

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Text Request

4.6 (1193)

[View alternatives](https://www.capterra.com/p/167015/Text-Request/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 40 - Reviews of Text Request

## Showing most helpful reviews

Showing 976-1000 of 1193 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JF

Jamie F.  
Medical assistant  
Medical Practice  
Used the software for: Less than 6 months

### "Review "

August 28, 2023

5.0

I think it is very easy to use and use friendly I like other programs

Pros

Text request is easy to use and user friendly

Cons

There is nothing i do not like about the system

Review Source

Response from Text Request

August 30, 2023

Jamie, thank you for review. Glad that you haven't found anything you don't like.

AW

Alisha W.  
owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "meets our SMS needs"

December 28, 2022

3.0

Pros

Text request integrated fairly well with MINDBODY. It meets our needs for client communication.

Cons

I am not happy with the texting contracts, maximum character fields for text messages, and extra cost for emojis. Texting has become our main form of communication with our clients, and I do not like that we have to limit our messages or risk paying higher fees.

Reason for choosing Text Request

better customer service than helios

Review Source

Response from Text Request

January 4, 2023

Alisha, Thank you so much for taking the time to leave us a review. I understand that the message sizes and fees are different than ZipWhip's. That is mostly because we base our pricing differently. If you'd like to talk through your bill, please reach out to your success manager. Thanks

CG

Chelsea G.  
Administrative Assistant  
Real Estate  
Used the software for: Less than 6 months

### "Using Text Request for Customer Conversations"

August 22, 2023

5.0

A lot of clients have a full inbox or receive so many phone calls per day that it is hard to keep up with. With Text Request, they can simply receive or send a text to get an easier and faster response. It is the preferred means of communication for a lot of people.

Pros

I find the ease of use the most beneficial. It really makes conversation easier with clients. Everyone is busy in today's world and the ease of a text over having to make a phone conversation is always an a benefit.

Cons

There is nothing to complain about that I have come across.

Review Source

Response from Text Request

August 23, 2023

Thank you for this review, Chelsea. Happy to hear that Text Request is meeting your needs to communicate with clients better than calling.

TR

Tatiana R.  
Veterinarian  
Veterinary  
Used the software for: Less than 6 months

### "We like text request!"

August 22, 2023

5.0

Been very helpful and I appreciate having such a a useful program!

Pros

Love the ability to send pictures and receive them to easier communicate with clients. Appreciate the ease of sending a message

Cons

Occasional outages of the whole company, but it is pretty infrequent

Review Source

Response from Text Request

August 23, 2023

Thank you for the review. so glad that you are finding Text Request useful!

LL

Leticia L.  
Rehab Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Easy To Use."

August 22, 2023

5.0

It has been a great experience with our therapists out in the field.

Pros

We have had good response from our therapists using Text Request. They get the messages faster and respond in a timely manner.

Cons

That is keeps logging out so quickly. Have to sign in every few mins.

Review Source

Response from Text Request

August 23, 2023

So glad that your therapists are enjoying Text Request! If your account is a HIPAA-enabled account, logging out is a part of the compliance. If you have any questions, please reach out to success@textrequest.com

JL

Joslyn L.  
Staffing Specialist  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Text request is a lifesaver!"

January 21, 2021

5.0

Pros

I use Text Request to communicate with all of my candidates. A lot of times applicants do not answer the phone so, we send a quick text to gage their interest in the position and we will request a call back. Text request is great because we hire nationally and we can pick out area codes from the location we are hiring from to send information to applicants. I also love that there is a google extension for Text Request so you do not even need to be on the website to receive your text messages.

Cons

One issue that I do have with text request is that once someone opts out you can no longer contact them even in the case where you've made contact and they want to receive messages from you.

Review Source

Response from Text Request

January 27, 2021

Joslyn, thank you for sharing your experience! Honored you consider us a "lifesaver," and glad we can help you and your candidates. For compliance, people must be able to opt out, but they can also text START to opt back in to texts. Hope that helps!

CC

Carlos C.  
IT Manager  
Financial Services  
Used the software for: Less than 6 months

### "Thanks Text Request !"

December 22, 2022

5.0

We use Text Request to fight against debit cards fraud and so-far we are winning!

Pros

Keeping our customers informed about their financial transactions is a must for us and with Text Request we are able to do that instantly.

Cons

The only thing that we were unable to do was to use our own phone number to send text messages to our customers. I'm aware that this happened because it is a Puerto Rican phone number, but I think that this could be improved in the future.

Reason for choosing Text Request

Friendly technical support.

Review Source

Response from Text Request

December 27, 2022

Carlos, Thank you for taking the time to leave us a review. Your use case is really cool and we are happy to be helping you and your clients fight against debit card fraud.

VV

Valeria V.  
Practice Manager  
Veterinary  
Used the software for: Less than 6 months

### "review"

September 14, 2023

5.0

Pros

text to pay is super easy to use and clients love it

Cons

sometimes the scheduled messages don't send

Review Source

Response from Text Request

September 15, 2023

Thank you for the review. Please reach out success@textrequest.com to talk about .scheduled messages

CG

Celia G.  
Recruiter  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Useful"

June 22, 2023

5.0

Pros

I just started using text request as I am new to the company it was easy to use and offers alot of different features

Cons

I cant think of any negatives about text request

Review Source

Response from Text Request

June 23, 2023

Celia, thank you so much for the review!

SS

Sabrina S.  
Recruiter  
Human Resources  
Used the software for: Less than 6 months

### "Review "

June 14, 2022

4.0

Pros

Easy to send messages. Easy to navigate.

Cons

Software sometimes send wrong messages

Switched from

[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

Went out of service

Review Source

Response from Text Request

June 17, 2022

Sabrina, thank you so much for taking the time to leave us a message. Please reach out to our support team at: support@textrequest.com And let them know about your wrong message issue. Thank you.

PJ

Paola J.  
Appointment tech  
Veterinary  
Used the software for: Less than 6 months

### "Text request is the easiest thing ever "

December 4, 2023

5.0

Pros

It’s super easy to use and very helpful

Cons

Nothing yet so far, I like everything about it

Review Source

Response from Text Request

December 5, 2023

Paola, thank you so much for taking the time to leave us a review. If you ever run into any questions please reach out to success@textrequest.com

TC

Todd C.  
Manager of I.T.  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Great Product"

November 6, 2023

4.0

Pros

Seamless changeover from ZipWhip to Text Request, Support was very helpful.

Cons

I have not found any Cons yet. It is more expensive than what ZipWhip was, but this was the cheapest of all the replacements, so I am not dissatisfied with the cost.

Review Source

Response from Text Request

November 22, 2023

Todd, thank you for leaving us a review. Glad to hear the transition was easy and that you haven't found any Cons yet.

SC

Shane C.  
President/Owner  
Consumer Services  
Used the software for: Less than 6 months

### "text req"

June 9, 2022

5.0

very positive

Pros

was easy to set up, nice having app and/or desktop version. Suits my needs well. Pictures/file mgt still needs some improvements on the app

Cons

Pictures/file mgt still needs some improvements on the app NO video messaging

Review Source

Response from Text Request

June 15, 2022

Thank you for taking the time to leave us a review. You'll be happy to know that we are currently working on a video messaging feature. We do not have an ETA. Thank you again.

KM

Karina M.  
seasonal admin  
Food & Beverages  
Used the software for: Less than 6 months

### "text"

October 26, 2023

4.0

it helped a lot with the daily communication

Pros

i was able to communicate with several people at the same time

Cons

the layout on the page is a little unorganized

Review Source

Response from Text Request

October 27, 2023

Thank you for taking the time to leave us a review.

JW

Jennifer W.  
CSA  
Medical Practice  
Used the software for: Less than 6 months

### "Product"

June 27, 2023

5.0

Pros

It makes communication with the patient very easy and accessible.

Cons

It can be difficult to learn the system originally

Review Source

Response from Text Request

June 28, 2023

Jennifer, thank you for the review! Please reach out to your support rep at: support@textrequest.com and they can help you and your team with any additional training or questions.

BS

Bradley S.  
Assistant Director  
Education Management  
Used the software for: Less than 6 months

### "Very easy to use and reliable"

February 8, 2023

5.0

It best we respond to notifications of changes and not procrastinate, so being able to address notifications outside of the office with a mobile app without a dedicated work mobile phone is great.

Pros

I only use the chat and contact info, though, the staff may look into the more advanced features over time.

Cons

I only use the chat and contact info, and haven't found anything wrong yet.

Review Source

Response from Text Request

February 9, 2023

Bradley, Thank you for leaving us a review, if you or your staff ever want to look at our other features and talk through how you can use them, please reach out to success@textrequest.com

AR

Antonio R.  
Translator and Interpreter  
Translation and Localization  
Used the software for: Less than 6 months

### "Easy to use"

March 5, 2023

5.0

So far my experience with the Text Request has been good. As I am a recent user, I am still getting used to it.

Pros

It is easy to use, we can send pictures, the templates feature is great, and the integration with Google Chrome.

Cons

The product could be more affordable, as I find it a bit pricey.

Review Source

Response from Text Request

March 7, 2023

Antonio, thank you for taking the time to leave us a review. If you run into any questions, please do not hesitate to reach out to: Success@textrequest.com

LG

Lasonya G.  
Recuiter  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Recruiter "

June 9, 2022

5.0

Pros

Easy to text and communicate with workers

Cons

I do not dislike any thing about the software

Review Source

Response from Text Request

June 10, 2022

Thank you for tkaing thime to leave us a review. So glad that you chose us as your replacment service.

PF

Preston F.  
Patient Service Coordinator  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Text Request"

April 9, 2024

5.0

Pros

Easy to talk with patients for scheduling

Cons

No complaints yet. After using it for only a couple months I haven't found a flaw.

Review Source

Response from Text Request

April 10, 2024

Preston, thank you so mush for this review. Glad we are meeting your expectations.

RT

Ray T.  
IT Specialist / E-Commerce Dev. MGR / Sr. Website Designer  
Apparel & Fashion  
Used the software for: 6-12 months

### "Texting takes on a whole new look"

October 22, 2021

5.0

We have been able to use this in alignment with our rewards program, and it has proven a great addition to our arsenal

Pros

I really like the ability to set up groups for all our retail stores and create the text right in the group

Cons

I haven't come across any negatives yet. We are still learning all the features

Switched from

[SumUp](https://www.capterra.com/p/170673/SumUp-Air/)

The software was not practical and very cumbersome to use. We were unable to export the contacts and lots of other issues. Price was a big factor as well

Review Source

Response from Text Request

October 25, 2021

Hello Ray, Thank you so much for leaving a review. If you need any help, please do not hesitate to reach out. - Ramey

mP

marlene P.  
intake coordinator  
Computer Networking  
Used the software for: Less than 6 months

### "love text request"

April 2, 2024

5.0

Pros

im about to text my patients when im not able to reach them.

Cons

nothing, i enjoy using the app at work its very convinient to get in touch with my patients.

Review Source

Response from Text Request

April 8, 2024

Thank you so much for this review. Please check out our Champions Club: https://help.textrequest.com/champions-club

WA

William A.  
Accounting Director  
Accounting  
Used the software for: Less than 6 months

### "Petty Good Replacement for ZipWhip"

December 20, 2022

5.0

Pros

Easy transfer process from ZipWhip, clean looking interface

Cons

More expensive than ZipWhip, and notification sound seems to go off more than necessary

Switched from

[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

they are closing

Review Source

Response from Text Request

January 5, 2023

Thank you for leaving us a review. So glad that we are serving as a good replacement for ZipWhip.

MF

Melissa F.  
Adoption Specialist  
Architecture & Planning  
Used the software for: Less than 6 months

### "Works Well"

March 21, 2023

5.0

It works well.

Pros

It is useful when needing to contact customers.

Cons

You cannot receive or send videos. I would need to send to one of our phones to properly view it.

Review Source

Response from Text Request

March 24, 2023

Melissa, Thank you for the review. Sorry, that sending and receiving video isn't a feature at this time.

JFG

Juan Francisco G.  
sales rep  
Real Estate  
Used the software for: Less than 6 months

### "Great Service "

November 22, 2023

5.0

Pros

Its really useful for work,helps keep your clients updated

Cons

It makes your job much faster and better

Review Source

Response from Text Request

November 27, 2023

Juan, thank you for this review. Please let us know if you have any questions.

RG

Ruby G.  
coordinator  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Best Choice"

February 27, 2024

5.0

Amazing experience! Love using it! THANK YOU SO MUCH!!

Pros

the option to see texts assigned only to me!!

Cons

nothing everything's Just great! its just so convenient!

Review Source

Response from Text Request

February 28, 2024

Ruby, thank you so much for leaving us this review.

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