# Page 41 | Text Request Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 41 - Is Text Request the right SMS Marketing solution for you? Explore 1193 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/167015/Text-Request/reviews

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Text Request

4.6 (1193)

[View alternatives](https://www.capterra.com/p/167015/Text-Request/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 41 - Reviews of Text Request

## Showing most helpful reviews

Showing 1001-1025 of 1193 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AW

Amy W.  
Prior Authorizations/Scheduler  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Easy Peasy!"

September 19, 2023

5.0

Pros

This product is super user friendly. It has definitely increased our patient call backs.

Cons

I have no complaints about the system.

Review Source

Response from Text Request

September 20, 2023

Amy, thank you for taking the time to leave us this review. If any questions come up, please reach out to: success@textrequest.com

DS

Doreen S.  
Parent - Mentor Coordinator  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Doreen's Review @ Alpha Center"

October 20, 2021

4.0

Overall I have been exploring all the features and using it often for my needs. I am very pleased with the product because it has made regular communication easier and responses are easily tracked.

Pros

Templates, Scheduling Texts, Organizing Group communications, Customer Service.

Cons

I would like the ability to easily move completed texts off the dashboard (archive).

Reason for choosing Text Request

The others seemed to place more emphasis on sales with a much larger contact base than I needed. Also, your chat / text customer service is easier to use and more helpful.

Review Source

Response from Text Request

October 22, 2021

Hello Doreen, Thank you for leaving an honest review. I have let the product team know your "Con". Thank you again. - Ramey

jB

jazmin B.  
dispatcher  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "awesome serivce"

April 2, 2024

5.0

Pros

how easily I can text a group of people at once and they don't all responded to the same message.

Cons

everything is perfect couldn't ask for nothing more

Review Source

Response from Text Request

April 8, 2024

Jazmin, thank you for leaving us a review. Glad we have provided you with all you need to succeed.

NC

Nicole C.  
MEDICAL ASSISTANT  
Medical Practice  
Used the software for: Less than 6 months

### "AMAZING SOFTWARE "

December 7, 2023

5.0

test request is a awesome tool used to communicate with our patients.

Pros

I absolute love all the features text request has to offer.

Cons

I don't have any negative reviews. text request has defiantly made my job much easier.

Review Source

Response from Text Request

December 19, 2023

Nicole, thank you for the review.

DC

Daniel C.  
owner  
Insurance  
Used the software for: Less than 6 months

### "Texting is essential in commination with our clients "

December 19, 2022

5.0

it has been good,,we have only worked with Text request for 30 days

Pros

the ability to sent PDF and other attachments

Cons

the low amount of character per text 160...Zipwhip gave us 600 characters per text

Reason for choosing Text Request

seemed like the product that was similar to Zip whip which we enjoyed and the migration was excellent

Review Source

Response from Text Request

December 21, 2022

Daniel, thank you for leaving us a review. I understand the character limit seems limiting. But you can send more than 160 characters in one message, and it'll send as one to the contact. It will only count as two for usage. Here is a help doc that goes into detail: https://help.textrequest.com/message-character-count Let us know if you have any questions

AV

Amanda V.  
Regional Optical Manager  
Medical Practice  
Used the software for: Less than 6 months

### "works great"

August 28, 2023

5.0

Pros

It is very convenient and very useful in a busy setting.

Cons

N/A everything works great. So far so good.

Review Source

Response from Text Request

August 30, 2023

Amanda, thank you for taking the time to leave us a review.

AY

Alyssa Y.  
Communications Director  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Great Membership Awareness Tool"

October 14, 2021

5.0

We have found another way to inform our members and we appreciate having this option.

Pros

I like having another option to get important information out to our members.

Cons

It can be confusing when it comes to importing large groups. I would also love to see more of a discount for nonprofit organizations such as us. I also would love it if images didn't create another text in one text. It can also be challenging knowing if our texts are coming across as spam due to the acronym of our name and using a link (things that alert spam).

Alternatives considered

[EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/)

Reason for choosing Text Request

Recommended from other REALTOR Associations, pricing...

Review Source

Response from Text Request

October 19, 2021

Hello Alyssa, Thank you for taking the time to leave a review. Per you cons, my suggestion is to reach out to our success team and see if we can work on getting that spam down. Thank you, -Ramey

SH

Sara H.  
Recruiter  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Great for my work "

August 22, 2023

5.0

Pros

I like how it is so easy to speak with multiple customers at one time. It helps me keep track of who I need to talk to and it is easier than using my actual phone (since I can use the desktop version as well)

Cons

When I try and delete an entire text, the window goes away

Review Source

Response from Text Request

August 23, 2023

Thank you for taking the time to leave us a review. please reach out to support@textrequest.com and they can look into any technical issues.

KS

Kelli S.  
PSC  
Medical Practice  
Used the software for: 6-12 months

### "Text Request Review"

January 29, 2024

5.0

Pros

It is an easy way to contact clients without having to call.

Cons

Everyone sees the message and gets a notification even if the client has been replied to.

Review Source

Response from Text Request

February 2, 2024

Kelli, thank you so much for this review.

SY

Stefanie Y.  
Centralized Appointment Specialist  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Text Request Review "

December 19, 2022

5.0

Pros

I like the layout and big text bubbles makes it easy to see and find old messages

Cons

that many messages go to spam, we have to write special messages w/every text so that it does not look repetiitve or robotic

Review Source

Response from Text Request

December 20, 2022

Stefanie, Sorry to hear that we are having issues with Spam. Carriers, unfortunately, decide what is and isn't "spam" and they don't have very set rules. But, we can help you with best and up to date practices. Happy to talk through anything: Success@textrequest.com

HD

Heather D.  
Patient Services Coordinator  
Hospital & Health Care  
Used the software for: Less than 6 months

### "My Personal Review"

January 29, 2024

5.0

Pros

Ease of use, templates provided, and ease of viewing comunications

Cons

Do not have any complaints to provide for this box.

Review Source

Response from Text Request

February 6, 2024

Heather, thank you for leaving this review. So glad you are enjoying our templates.

EL

Emily L.  
paralegal  
Law Practice  
Used the software for: Less than 6 months

### "Great App"

April 12, 2022

5.0

would recommend. training was easy to follow.

Pros

We like that it uses our office phone number so people know it is coming from us and can call directly to our phone. I also like that is sends and receives pictures. Other softwares did not do this.

Cons

For some reason I have my email connected but I do not receive emails when we get a message. Another person in my office does however get the emails. Both our emails are connected.

Review Source

Response from Text Request

April 13, 2022

Hello Emily, thank you so much for taking the time to leave us a nice review. Regarding your email notifications, I recommend taking a look at this help page: https://help.textrequest.com/email-notifications If this doesn't fix your issue, please call us so we can get it sorted out.

KB

Kevin B.  
President  
Facilities Services  
Used the software for: Less than 6 months

### "happy custome"

June 12, 2023

5.0

Pros

It is easy to use and send text messages.

Cons

It is hard to copy text messages, especially when I started a text.

Review Source

Response from Text Request

June 14, 2023

Kevin, thank you so much for this review. Please let us know if you need any assistance, reach out to: success@textrequest.com

CR

Clint R.  
owner  
Food & Beverages  
Used the software for: Less than 6 months

### "New User - better then zipwhip"

December 23, 2022

4.0

over experience has been good.

Pros

better notifications and multi-user friendly

Cons

app is often slow to load, although it does seem to work well.

Review Source

Response from Text Request

December 27, 2022

Clint, thank you for the review. Please reach out if you ever run into any issues. If you would like to reach out to support@textrequest.com, they can look into the apps load time.

EN

Ernest N.  
Clinical Research Coordinator  
Pharmaceuticals  
Used the software for: 6-12 months

### "An honest review of text request"

June 22, 2023

5.0

Pros

I like the ease of use of the product. Very simple design. Anyone who hasn't used it before would be able to learn how to use it quickly.

Cons

A feature I feel is missing is the ability to sync text request notifications to multiple emails.

Review Source

Response from Text Request

June 23, 2023

Ernest, thank you so much for taking the time to leave us this review. As for your CON, If you are talking about Email Notifications, you can add multiple emails. here is the help doc regarding that: https://help.textrequest.com/email-notifications If you have any questions, please reach out to success@textrequest.com

KJ

Kaya J.  
Administrative Assistant  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Maneuvering through the app "

June 9, 2022

3.0

It is amazing

Pros

The notification sound when a text arrives

Cons

I can’t copy and paste a list of numbers into a group message. I have to enter one by one this is the only issue

Switched from

[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

Company closure

Review Source

Response from Text Request

June 14, 2022

Hello Kaya, Thank you for taking the time to leave us a review. I am going to add a link to a help doc, that i think will solve your CON. : https://help.textrequest.com/sending-group-messages Thank you again. And if you need anything, please reach out. Call/text:423-218-0111

MC

Mariana C.  
Patient Represenative  
Medical Practice  
Used the software for: Less than 6 months

### "it was great "

December 4, 2023

5.0

Pros

evreything went really smooth and is a great helpful

Cons

everything was good, there is nothing i disliked

Review Source

Response from Text Request

December 6, 2023

Mariana, thank you for leaving us a review. We love working within your industry. please reach out if you ever run into any questions.

HM

Hector M.  
Recuiter  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Excellent Service"

October 30, 2023

5.0

Pros

Textrequest is easy to use and very convenient.

Cons

For the most part I haven't run into many issues.

Review Source

Response from Text Request

October 31, 2023

Hector, thank you for leaving us a review.

TL

Tony L.  
Administrative  
Accounting  
Used the software for: I used a free trial

### "Sales inside marketing "

December 19, 2023

5.0

Pros

everything about it very unique top notch I'll recommended to everyone

Cons

all good very imprecise tech i'll recommended to everyone out there

Review Source

Response from Text Request

December 20, 2023

Tony, Thank you for leaving us a review. Glad that you are enjoying Text Request.

jV

janet V.  
optician  
Medical Practice  
Used the software for: Less than 6 months

### "Best "

September 19, 2023

5.0

Pros

I love this website , because it allows me to communicate better with patients .

Cons

I didn’t have any cons with text request

Review Source

Response from Text Request

September 20, 2023

Janet, thank you for taking the time to leave us a review. Please feel free to reach out with any questions.

KC

Kristen C.  
Sales Manager  
Hospitality  
Used the software for: Less than 6 months

### "Easy to Use Text Program"

June 22, 2022

4.0

Pros

Great to be able to communicate with clients, see colleagues text lines and respond.

Cons

Few small glitches, sometimes sending a message takes a minute or two to show up, photos need to be scaled down when sending.

Switched from

[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

Zipwhip closing

Review Source

Response from Text Request

June 23, 2022

Thank you so much for taking the time to leave us a review. Please reach out to our support at: support@textrequest.com whenever you run into any glitches. Thank you so much for choosing us as your zip whip replacement.

sP

sheyduan P.  
Collector Agent  
Outsourcing/Offshoring  
Used the software for: Less than 6 months

### "Collector Agent"

November 28, 2023

3.0

Pros

Text messages are very helpful when cx doesn't want to talk over the phone

Cons

Sometimes you save a contact and maybe it could lost

Review Source

Response from Text Request

November 29, 2023

Thank you so much for taking the time to leave us a review. Glad we are helping your communications.

SW

Shavonte W.  
Dispatcher  
Warehousing  
Used the software for: Less than 6 months

### "Great tool to co"

April 2, 2024

5.0

Pros

The convince of reaching multiple customers without getting flagged as scam.

Cons

Glitching with trying to insert multiple numbers.

Review Source

Response from Text Request

April 8, 2024

Thank you for this review. Please reach out support@textrequest.com so we can look into your importing.

AD

Ashley D.  
Director of Pharmacy  
Pharmaceuticals  
Used the software for: Less than 6 months

### "Pharmacy use"

June 14, 2022

4.0

Pros

Dashboard is easy to read. I like that the message remains "unread" until responded to or manually updated so we don't miss communications by accidentally clicking on them.

Cons

Our previous texting platform had higher character limits. Another functionality we frequently utilized was the translation option. Adding a customer was much easier on our previous platform. It could be done from the same screen.

Reason for choosing Text Request

Our previous platform would migrate to this one.

Review Source

Response from Text Request

June 17, 2022

Ashley, thank you for leaving us a review. We always love feedback. Feel free to reach out to us: Call/ Text: 423-218-0111 anytime you have any questions or concerns.

CH

Clara H.  
Hospice Coordinator  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Text Request"

June 7, 2023

5.0

So far, my experience has been great!

Pros

I like how easy to use Text Request has been so far. I was able to jump right in and learn very quickly.

Cons

I would like the option to have Chat Bubbles

Review Source

Response from Text Request

June 9, 2023

Clara, thank you so much for the reveiw.

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