# Page 42 | Text Request Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 42 - Is Text Request the right SMS Marketing solution for you? Explore 1193 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/167015/Text-Request/reviews

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Text Request

4.6 (1193)

[View alternatives](https://www.capterra.com/p/167015/Text-Request/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 42 - Reviews of Text Request

## Showing most helpful reviews

Showing 1026-1050 of 1193 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

HC

Hailey C.  
Litigation Paralegal  
Legal Services  
Used the software for: Less than 6 months

### "Text Request"

May 2, 2023

4.0

Pros

I like that we are able to send/receive photos as the software we were using before it made it difficult.

Cons

It took a while for us to be able to use it but now that we can, I have not found anything I do not like.

Switched from

[Zultys MX System](https://www.capterra.com/p/162194/MXIE/)

Company changed.

Review Source

Response from Text Request

May 10, 2023

Hailey, thank you so much for leaving us a review. Please reach out to your success manager if you have any questions.

BH

Brooke H.  
Director of Sales  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Great Program, Great Customer Support!"

November 5, 2023

5.0

Pros

Transferring from ZipWhip was seamless! Our team is very happy with the program so far. Very easy to use! Communication has been great with the Text Request Team in Chattanooga, TN. Highly Recommend!

Cons

I have no complaints or concerns thus far.

Review Source

Response from Text Request

November 6, 2023

Brooke, thank you for leaving us a review. PLease reach out if you ever run into any questions.

AB

Alexis B.  
psc  
Accounting  
Used the software for: Less than 6 months

### "TEXT REQUEST "

January 26, 2024

5.0

great over all process to interact with patients

Pros

that we can interact with the patients before their appt.

Cons

NOTHING text request is a great use of communication

Review Source

Response from Text Request

February 2, 2024

Alexis, thank you so much for taking the time to leave us a review.

CP

Charity P.  
Claims Coordinator  
Construction  
Used the software for: Less than 6 months

### "I love Text Request"

November 28, 2023

5.0

Pros

Easy to use. Easy to navigate. Great way to communicate with customers

Cons

I do not have any issues with Text Request.

Review Source

Response from Text Request

November 29, 2023

Charity, thank you so much for this review.

KA

Kenyon A.  
Director, Marketing & Strategic Engagement  
Higher Education  
Used the software for: Less than 6 months

### "Review of Text Request\_Marketing/NCC"

November 2, 2023

5.0

Text request has worked well. I'm enjoying the ability to group and certify different tags and such.

Pros

The ease is critical and the list of features that are available to do all we need it to

Cons

Considering the level we have, available features

Switched from

[Text-Em-All](https://www.capterra.com/p/123478/Text-Em-All/)

Features and comprehensive; consolidating programs

Review Source

Response from Text Request

November 3, 2023

Kenyon, thank you for leaving us a review.

RH

Ryan H.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "A great texting solution. "

November 6, 2023

5.0

Pros

Customer service. A lot of features. Ongoing training.

Cons

Would like a desktop app for Mac computers

Review Source

Response from Text Request

November 8, 2023

Ryan, thank you for the review. I've told our product team about your CON.

DG

Don G.  
paralegal  
Legal Services  
Used the software for: Less than 6 months

### "Text Request Works"

December 20, 2022

5.0

Pros

It is easy to use and requires very little training.

Cons

I have found that searching by phone number or name for older texts is not as intuitive as I'd like it to be.

Review Source

Response from Text Request

December 21, 2022

Don, thank you for taking the time to leave us a review. Sorry that you aren't finding the search function as intuitive as you'd like. We'd love to talk through it so we can bring it to our Dev team. Email us at: Success@textrequest.com

BW

Brianna W.  
Office Assistant  
Education Management  
Used the software for: Less than 6 months

### "Text Request Review"

August 31, 2023

5.0

Pros

Easy to navigate and see messages along with good alerts.

Cons

Entering in multiple messages to same number gets confusing.

Review Source

Response from Text Request

September 1, 2023

Brianna, thank you for the review. Glad to hear that you find our navigation easy.

EA

Ethel A.  
Loan Dept  
Banking  
Used the software for: Less than 6 months

### "Text Request fits the bill"

December 19, 2022

4.0

We are very satisfied with our service!

Pros

Easy for all to use without much training.

Cons

Haven't found any faults as of yet. We are still in the first 3 months of use.

Reason for choosing Text Request

Looked easy to use and much like Zip Whip which we all enjoyed using.

Review Source

Response from Text Request

December 20, 2022

Ethel, Thank you for leaving us a review. So glad that we could meet your needs! If you run into any issues, please reach out to success@textrequest.com

BC

Bobbi C.  
Office Manger  
Mental Health Care  
Used the software for: Less than 6 months

### "Review"

October 11, 2023

5.0

great

Pros

auto response is great and it is very easy for our clients to message us with any appoiment question

Cons

none it is great and easy to use I use it everyday

Review Source

Response from Text Request

October 12, 2023

Thank you for leaving us a review

BW

Bill W.  
Sales Manager  
Hospitality  
Used the software for: Less than 6 months

### "Golf Sales Team review"

September 11, 2023

3.0

Overall I am pretty pleased.

Pros

I like the ability to coordinate with Hubspot

Cons

It messes with my autofill while emailing sometimes

Review Source

Response from Text Request

September 12, 2023

Bill, thank you so much for taking the time to leave us a review. PLease reach out to support@textrequest.com and let them know about any issues.

KH

Kelsea H.  
Patient Services Coordinator  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Text request"

August 22, 2023

5.0

great

Pros

the ability to communicate with patients and schedule reminders

Cons

an easier way to group message people would be nice because it is a lengthy process

Review Source

Response from Text Request

August 24, 2023

Kelsea, thank you for the review.

LM

Lorri M.  
Medical Receptionist  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Text request ease of use"

September 1, 2023

5.0

I realize a lot more patients have chose to text instead of going through the phone prompts and they answer quickly

Pros

This program is easy to use and efficient for our busy doctors office. It helps us connect with patients instantly instead of playing phone tag with them

Cons

Nothing this program is actually easy to use and efficient

Review Source

Response from Text Request

September 5, 2023

Lorri, thank you for taking the time to leave us a review. So glad you are seeing real benefits from using Text Request!

KA

Karen A.  
Owner  
Consumer Services  
Used the software for: 6-12 months

### "Reduce phone time by using Text Request"

October 22, 2021

5.0

Pros

This tool is easy to use and learn. It allows us to easily communicate with customers.

Cons

I do not have any cons. I like the tool and find it easy to use.

Reason for choosing Text Request

Ease of the customer interface

Review Source

Response from Text Request

October 25, 2021

Hi Karen, Thank you so much for taking the time to leave a review. If you need any help, please do not hesitate to reach out. - Ramey

SI

Samantha I.  
Sales and Marketing Coordinator  
Furniture  
Used the software for: Less than 6 months

### "Great Service!"

June 21, 2022

5.0

Pros

Love the ease of communicating and photo sharing with customers.

Cons

site design could use some work but overall still a good experience

Review Source

Response from Text Request

June 23, 2022

Samantha, thank you so much for leaving us a review. If you ever run into any issues, please reach out to us. You can also, check out our help docs page: https://help.textrequest.com/ Thank you again.

PG

Pa G.  
Inside Sales  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "Great service"

April 12, 2022

5.0

Pros

Easy communication with customers, ability to send pics.

Cons

limiting features do not allow customization.

Review Source

Response from Text Request

September 14, 2022

Thank you for taking the time to leave us a review. We are constantly adding new features to better serve our users. What features are you wanting to have? My email is ramey@textrequest.com

SS

Sydney S.  
Physical therapist  
Medical Practice  
Used the software for: Less than 6 months

### "Recommend "

April 4, 2024

5.0

Pros

Easy and understandable to use, no training needed

Cons

If a group is using it, it is very sensitive if already read by someone else

Review Source

Response from Text Request

April 8, 2024

Sydney, thank you for this review. Love the use case.

LM

Lorena M.  
Assistant director  
Education Management  
Used the software for: Less than 6 months

### "I love text Request!"

September 15, 2023

5.0

Pros

Text request makes it easy to contact with out the adds!

Cons

Nothing- there is absolutely nothing that I don’t like about this app

Review Source

Response from Text Request

September 20, 2023

Lorena, thank you so much for leaving us this review.

IL

Isaac L.  
Fleet Safety Manager  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Texting"

May 2, 2022

3.0

i like text request, they are willing to help and friendly to work with.

Pros

it's the closest to simple texting like you would do from your phone, without all the campaigning and other stuff that makes it confusing

Cons

sending a message to a group. This should be in the compose message for ease of access like a regular text. I find it doesn't refresh often enough.

Switched from

[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

They are shutting down end of this year 2022

Review Source

Response from Text Request

May 5, 2022

Thank you for taking the time to leave us a review. I have told the product team about your CON. Thanks again.

NJJ

Noelene Jones J.  
Recruiter  
Management Consulting  
Used the software for: 1-2 years

### "Great tool for use in the staffing industry"

April 25, 2022

5.0

quick response from cadidates

Pros

quick and easy and high response rates from candidates

Cons

I would like spell check and auto text features.

Review Source

Response from Text Request

April 26, 2022

Noelene, thank you so much for leaving us a review.

JP

Jamie P.  
Practice Manager  
Veterinary  
Used the software for: Less than 6 months

### "Love Text Request"

April 17, 2023

5.0

Pros

I love that we can quickly communicate and get payments for our clients.

Cons

I don't really have any complaints at this time.

Review Source

Response from Text Request

April 18, 2023

Jamie, thank you so much for leaving us a review. So happy to hear that you are enjoying our Payments feature. Please reach out if you have any questions.

MS

Marissa S.  
Physical Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "NIce"

October 16, 2023

5.0

Great

Pros

Being able to contact and send pictures through the app to patients

Cons

Searching patients is hard and doesnt always come up

Review Source

Response from Text Request

October 17, 2023

Marissa, thank you for taking the time to leave us a review. Please reach out to success@textrequest.com if you are having issues searching.

JH

Josh H.  
Dispatcher  
Consumer Goods  
Used the software for: Less than 6 months

### "Overall good"

December 19, 2022

3.0

It's workable, but needs improvement for quicker executions of tasks

Pros

Provides a means of communicating with customer who aren't available for voice calls.

Cons

At times it seems sluggish and the user interface isn't as clean-cut or friendly as some other products. One big set back is the multi media limitations; you should be able to copy/move one image from one conversation to another without having to download/save. Forwarding messages should offer you the option to mask the original sender for privacy purposes. Our LOU EVOSUS also does not communicate/integrate well with the Google Chrome plug-in

Review Source

Response from Text Request

December 14, 2023

Thank you for leaving us a review.

ST

Stefan T.  
IT  
Insurance  
Used the software for: 2+ years

### "Great functionality"

January 24, 2022

5.0

Pros

After reviewing a couple of competitors, we found that TextRequest has been the easiest to use. We feel comfortable with the support they extend us when any issues arise. Very happy with the software!

Cons

would like to see the scheduled messages in the lower tier for our small offices

Review Source

Response from Text Request

January 27, 2022

Hello Stefan, Thank you so much for taking the time to leave us an honest review.

SG

Shawn G.  
Managing Partner  
Security and Investigations  
Used the software for: Less than 6 months

### "Upgraded from ZipWhip"

June 20, 2022

4.0

Pros

Ease of use with Multi-user and signatures

Cons

Sometimes doesn't refresh screen to show that it was read by another employee.

Review Source

Response from Text Request

June 23, 2022

Shawn, thank you for leaving us a review. Sorry to hear about your refreshing issues. Please reach out to our support team at: support@textrequest.com Thank you again for your review.

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