# Page 43 | Text Request Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 43 - Is Text Request the right SMS Marketing solution for you? Explore 1193 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/167015/Text-Request/reviews

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Text Request

4.6 (1193)

[View alternatives](https://www.capterra.com/p/167015/Text-Request/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 43 - Reviews of Text Request

## Showing most helpful reviews

Showing 1051-1075 of 1193 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SP

Sariah P.  
Marketing Manager  
Retail  
Used the software for: Less than 6 months

### "Ease of Use"

May 6, 2024

5.0

Pros

The part about Text Request I like the most is the ease of use. The user friendly design.

Cons

So far I have not personally seen any negatives with the way that I am using Text Request.

Review Source

Response from Text Request

May 7, 2024

Sariah, thank you for this review.

AK

Aleem K.  
Pharmacist in Charge  
Pharmaceuticals  
Used the software for: Less than 6 months

### "Text Request Review"

August 22, 2023

4.0

A good option for our busy operation for customer engagement.

Pros

Simplicity for everyday users, interface is intuitive.

Cons

Training materials/tutorials for temp/new users

Switched from

[Falkon SMS](https://www.capterra.com/p/265282/Falkon-SMS/)

Cost effectiveness and ease of use

Review Source

Response from Text Request

August 23, 2023

Aleem, your review is greatly appreciated.

CN

Courtney N.  
Office Associate  
Consumer Services  
Used the software for: Less than 6 months

### "Simple and Efficient"

June 12, 2023

4.0

Pros

TextRequest makes customer communications a breeze.

Cons

No issues thus far. Makes day-to-day communications with customers quick and easy.

Review Source

Response from Text Request

June 13, 2023

Courtney, thank you for leaving us a review. So glad that we are helping you with your daily communications.

LB

Logan B.  
Recruiter  
Hospital & Health Care  
Used the software for: Less than 6 months

### "TR Review"

June 9, 2022

5.0

Pros

It keeps the unread messages at the top of the page.

Cons

I have nothing bad to say about text request

Review Source

Response from Text Request

June 10, 2022

Logan, so thankful that you've left us a nice review. Please let us know if you run into any issues.

LH

Lauren H.  
Medical Assistant  
Medical Practice  
Used the software for: Less than 6 months

### "Text Request Review "

September 7, 2023

5.0

Pros

I like that it is an easy and efficient way to communicate with patients who are unable to talk via telephone. More patients use text messaging rather than phone calls for communication.

Cons

Nothing I have found that I do not like about text request

Review Source

Response from Text Request

September 11, 2023

Thank you for taking the time to leave us a review.

LG

Lynne G.  
Recruiter  
Information Services  
Used the software for: Less than 6 months

### "review"

June 9, 2022

3.0

Texting new employees to upload their information and contact them.

Pros

seeing the list of texts that were sent to every employee that we are hiring to work with us.

Cons

Hard to see what is new and what is not new

Review Source

Response from Text Request

June 14, 2022

Hello Lynne, thank you for taking the time to leave us a review. Regarding you CON, I think this help doc could fix your issue: https://help.textrequest.com/message-filter Thanks again. If you're still having issues please reach out: 423 218 0111. Text or call anytime.

JD

James D.  
On air  
Broadcast Media  
Used the software for: Less than 6 months

### "A great asset"

June 9, 2022

5.0

Pros

Easy to use, simple to navigate, the choice of display views is extremely useful and easy to switch

Cons

It would be helpful if there were a way to display multiple message from the same number in the conversation screen. Currently it only shows the most recent one.

Review Source

Response from Text Request

June 14, 2022

James, thank you for leaving us a review. We some different messages views, maybe one of the others would suit your needs better. here is the link to our help doc about it: https://help.textrequest.com/message-views Thank you again.

RF

Rudy F.  
director of extended day and summer programs  
Education Management  
Used the software for: Less than 6 months

### "brought text request with me to my new job"

August 22, 2023

4.0

Great! Love the ability to request and accept payments in particular.

Pros

The best part of Text Request is that it allows me to tap into a way our clients

Cons

I think the organization of texts on the app can be confusing

Reason for choosing Text Request

Had experience with it and knew what it could do.

Review Source

Response from Text Request

August 23, 2023

THank you for taking the time to leave us a review. Please take a look at the different filter and sorting options available for your dashboard.

AS

Adam S.  
Director of Development  
Construction  
Used the software for: Less than 6 months

### "great response from text request campaign"

May 2, 2023

4.0

good, the platform is valueable.

Pros

able to communicate with a large group, sending a group text to hundreds with straightforward set up.

Cons

would not send me email notifications on responses from customers.

Review Source

Response from Text Request

May 10, 2023

Adam, thank you for leaving us a review. Glad to hear that you are enjoying our group chat feature. Sorry to hear that the email notifications aren't working as expected. Here is our help doc regarding that: https://help.textrequest.com/email-notifications Please feel free to reach out to support@textrequest.com

RY

Robin Y.  
Paralegal  
Law Practice  
Used the software for: Less than 6 months

### "Simple and Easy to use"

December 19, 2022

5.0

Great way to communicate with our clients.

Pros

Setting up the client is a nice feature and being able to edit the information.

Cons

No problems as of yet, it is satisfying our needs at this time.

Review Source

Response from Text Request

December 20, 2022

Thanks for the review, Robin. IF you ever run into any issues, please don't hesitate to reach out. Support@textrequest.com

MS

Michael S.  
Candidate  
Political Organization  
Used the software for: Less than 6 months

### "Candidate for political office"

October 30, 2023

5.0

Pros

Ease of use when it comes to managing the database

Cons

132 characters is not enough space to get our thoughts across to our recipients.

Reason for choosing Text Request

Ease of set up and feeling like I wasn't being taken for a financial ride before I ever sent out my first text.

Review Source

Response from Text Request

October 31, 2023

Michael, thank you for the review. reminder, when sending a text greater than the character limit, the system counts it was multiple but sends it all together in one message.

cL

colleen L.  
Lead Pharmacy Technician  
Medical Practice  
Used the software for: Less than 6 months

### "user friendly"

April 12, 2022

5.0

Great way to communicate with your customers.

Pros

How user friendly it is. You don't need a lot of training to use this product.

Cons

I truly haven't found anything I don't like about the software so far.

Switched from

[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

They went out of business

Review Source

Response from Text Request

April 13, 2022

Hello Colleen, thank you so much for leaving us a nice review. So glad we are serving as a great replacement for your previous service,

SF

Shannon F.  
Physical Therapist  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Shannon Flynn"

June 8, 2023

5.0

Very good

Pros

It is very convenient and it is easy for patients

Cons

I do not have anything that I do not like

Review Source

Response from Text Request

June 9, 2023

Shannon, thank you for the review.

AS

Autumn S.  
Assistant Dir of Marketing, Communication, and Recruitment  
Education Management  
Used the software for: 1-2 years

### "Very Helpful for Student Engagement"

April 12, 2022

4.0

Pros

The ability to import a large number of contacts and text them all at once is extremely helpful when working to communicate information quickly and efficiently.

Cons

Unfortunately we were not able to get Text Request to work with our existing CRM software, so tracking texts within that software took extra steps. This could get frustrating when communicating with a large number of people.

Review Source

Response from Text Request

April 13, 2022

Hi Autumn, Thank you for leaving us a review. We love integrating with new CRMs. If you could email us at: customers@textrequest.com . We can talk through it.

PE

Patti E.  
QA  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "HIPPA Compliant"

August 22, 2023

4.0

Still Learning all of the features. I haven't had time to just play with it to figure out all of the features.

Pros

That it is HIPPA compliant which is crucial in our offices

Cons

I do not know enough about it yet to say

Review Source

Response from Text Request

August 23, 2023

Thank you for taking the time to leave us a review. We offer weekly training and the success team is always ready to help out. Just email success@textrequest.com with any questions.

JD

John D.  
DO  
Medical Practice  
Used the software for: Less than 6 months

### "The Best Text Option"

December 14, 2022

5.0

Pros

simple layout, ease of use.

Cons

Cant find sent list but probably my shortfall

Review Source

Response from Text Request

December 19, 2022

John, Thank you for leaving us a review. Sorry you're having trouble with some reports. Here is the link to our Reports Help Doc: https://help.textrequest.com/reports Also, please feel free to reach out to success at success@textrequest.com and they can help you further. Thanks for everything.

PT

Pankaj T.  
Supply Chain Officer  
Building Materials  
Used the software for: Less than 6 months

### "Easy texting "

July 20, 2023

5.0

Based on my experience, I can advise you to go for it for mass text marketing.

Pros

Text Request automatically sends messages to potential clients. It has awesome deliverability with great marketing potential.

Cons

None at all. It is the most convenient software for sending text messages to a mass audience swifty.

Review Source

Response from Text Request

July 25, 2023

Pankaj, thank you for this review. Glad you are enjoying our mass messaging.

WH

Wesley H.  
Project Coordinator  
Building Materials  
Used the software for: Less than 6 months

### "Text request is used every day by our company to easily reach customers and potential leads. "

November 15, 2017

5.0

This software easily allows me to communicate with customers, as Text messaging is growing as a preferred way of communication.

Pros

Text request is very easy to use. Once you open up and log in, everything you need is right in front of you. Its as easy as typing in a customers number followed by desired message, no hoops to jump through or technical jargon. There are some great message customization features that can be useful if you would like, but are not required. Text Request's support team is great, and is always letting us know of ways to improve the experience for us and the customer.

Cons

There are sometimes issues getting an attachment through text with this program. If a customer sends in a picture for reference, I am occasionally unable to view it.

Review Source

Response from Text Request

November 16, 2017

Wesley, thank you for reviewing Text Request! I'm glad to see you're enjoying the service, and I appreciate your insight to how we can improve. I'll be sure to share this with the team. Let me know if we can do anything for you! - Kenneth Burke

kD

kristen D.  
Surgical Counseling  
Medical Practice  
Used the software for: Less than 6 months

### "Text Request makes life so much easier."

September 7, 2023

5.0

Pros

Text request makes it so much easier for me to reach my patients.

Cons

There is nothing that I do not like about Text Request.

Review Source

Response from Text Request

September 11, 2023

Kristen, thank you so much for leaving us a review.

XA

Xavier A.  
Recruiter  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Review"

June 9, 2022

4.0

Pros

I can send more texts at a time and I can cancel group texts if I hit send.

Cons

It is hard to tell when an image or file is attached because the writing is small. Also when a Group Message is sent out the "message body" is small so it is hard to tell what you included or excluded when you scroll for review.

Review Source

Response from Text Request

June 10, 2022

Xavier, thank you so much for taking the time to leave us a review. Sorry that the icons are showing up small. Feel free to reach out to our support team, to see if there is something we can do from out end. Thanks again.

BJ

Briquetta J.  
PSC  
Medical Practice  
Used the software for: Less than 6 months

### "works good for work"

June 22, 2023

5.0

Makes reaching out to patients a breeze so I enjoy using it when needed.

Pros

How easy it is to reach out to patients, the prompts are helpful for time saving.

Cons

Not really, it works as needed for the job

Review Source

Response from Text Request

June 23, 2023

Briquetta, thank you so much for the review. Glad you, and your patients, are enjoying Text Request.

AH

Alissa H.  
Program Engagement Specialist  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Easy to use, good value. A great way to communicate!"

March 30, 2023

5.0

Pros

Text Request is easy to use, available on my computer and mobile phone, user friendly, and easily customizable!

Cons

There is nothing about Text Request that I don't like so far.

Review Source

Response from Text Request

April 3, 2023

Alissa, Thank you for the review. Love that you are using our mobile app as well as the browser. Please let us know if you run into any questions.

BF

Bob F.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "Just what we were looking for!"

August 16, 2018

5.0

We are really enjoying using Text Request. This has made our communication with our guests much more streamlined and efficient. We really like being able to schedule messages. Great product at a fair price.

Pros

Easy set-up and easy to use. Text Request allows us to communicate easily with our guests without having to use our personal cell phone numbers.

Cons

Would like to see a few more features on the app, but they tell us that is coming.

Review Source

Response from Text Request

August 24, 2018

Thanks for the great review, Bob! Glad you're enjoying Text Request and that it's helping with guests communications. And yes, new features for the mobile app are on their way. Let us know if we can do anything for you!

BL

Brent L.  
Branch Manager  
Construction  
Used the software for: 6-12 months

### "Sedalia"

April 25, 2022

5.0

Pros

It is easy and a fast way to communicate with customers

Cons

There are times that it won't auto refresh and we have to manually do it.

Review Source

Response from Text Request

April 26, 2022

Hey Brent, Thank you so much for taking the time to leave us a review. If you could email: support@textrequest.com, we can start looking into the issue.

EA

Emma A.  
Reception  
Medical Practice  
Used the software for: Less than 6 months

### "Very easy"

October 6, 2023

4.0

Pros

Its very easy to use , and it has made my job so much easier!

Cons

There wasnt anything at this time that i would change, it is very new right now but i am in hopes that nothing will go wrong !

Review Source

Response from Text Request

October 9, 2023

Emma, thank you for this great review. PLease let us know if you have any questions.

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