# Page 48 | Text Request Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 48 - Is Text Request the right SMS Marketing solution for you? Explore 1193 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/167015/Text-Request/reviews

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Text Request

4.6 (1193)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 48 - Reviews of Text Request

## Showing most helpful reviews

Showing 1176-1193 of 1193 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BJ

Bill J.  
Review Manager  
Real Estate  
Used the software for: 2+ years

### "Ease of use"

April 21, 2022

4.0

Pros

My team can easily contact our vendors using the software.

Cons

Nothing, it is easy to use and there has never been any issues with the software.

Review Source

Response from Text Request

April 29, 2022

Thank you so much for taking the time to leave us a review.

MM

Matthew M.  
Owner  
  
Used the software for: Less than 6 months

### "We're new to tex request but so far we love it!"

January 11, 2018

5.0

Cheap , easy text communications with clients and an ability to market through texting! We're really excited! And if we need help we text the company and it doesn't count against our texts for the month.

Pros

Cost- cheapest per text cost we could find. Ease of use - appears to be very user friendly. Unlimited users and stations and an easy to use mobile app! Customer service is 24/7 too.

Review Source

Response from Text Request

January 15, 2018

Matthew, thank you for your review! Glad you're enjoying Text Request. :) Let us know if there's anything we can do to improve.

FF

Fabby F.  
Corporate Recruiting Manager  
Market Research  
Used the software for: 1-2 years

### "ReconMR Review"

April 25, 2022

5.0

Pros

Setting up campaigns is easy and straight-forward.

Cons

Often encounter a loading error after campaign is uploaded. Refreshing the page usually fixes it.

Review Source

Response from Text Request

May 2, 2022

Hello, Thank you so much for taking the time to leave us a review.

SH

Shelby H.  
Office Manager  
Political Organization  
Used the software for: Less than 6 months

### "Awesome formass text"

December 22, 2022

5.0

Pros

Ease of sending mass text to a large crowd

Cons

Nothing it was a great product to use and it was easy to use

Review Source

Response from Text Request

December 27, 2022

Shelby, Thank you for leaving us a review. Please reach out if you ever need assistance.

BB

Brian B.  
Physical Therapist  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Text Request"

October 30, 2023

5.0

Pros

I like how it is easy to get ahold of my patients, and they can use it easily as well.

Cons

I think there are a lot of unnecessary tabs that could be simplified.

Review Source

Response from Text Request

October 31, 2023

Brian thank you for leaving us a review.

RC

Rachelle C.  
Accounts Receivable Coordinator  
Higher Education  
Used the software for: 6-12 months

### "TR Review"

January 20, 2022

5.0

Overall, It is fairly easy to use.

Pros

I like that we get a report, so we know who to contact another way if the message di not reach them.

Cons

It was a bit cumbersome to start, but once you figure it out it's fine.

Review Source

Response from Text Request

January 24, 2022

Thank you so much for leaving an honest review. Please let us know if there is anything we can do for you.

MZ

MONICA Z.  
CSR  
Automotive  
Used the software for: Less than 6 months

### "Text Request"

February 4, 2019

5.0

Love love love Text Request. Makes it so much easier to send my clients there appointment confirmations, reminders, and even to ask them quick questions that you just don't want to bother them with a phone call.

Pros

So easy to use and you can schedule your tests!

Cons

Lower the bill :)

Review Source

Response from Text Request

February 5, 2019

Thanks for the great review, Monica! Let us know if we can do anything for you. :)

MC

Melanie C.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Small Business Tool"

May 28, 2019

4.0

A great option for businesses with a business line. You may not even realize how many texts you're missing!

Pros

The ease of use and set up was great. It is very easy to understand and use.

Cons

Alerts don't come after every message but push notifications are available by text and setting those up has helped.

Review Source

Response from Text Request

May 29, 2019

Melanie, thank you for taking the time to share your experience with us (and the world)! Glad you're enjoying Text Request and that you'd be happy to recommend it. Can you tell us more about the alerts so I can make sure our team looks into it? Thank you! - Kenneth

JT

Jawanda T.  
Certified Community Health Worker  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Text"

May 2, 2023

5.0

Communication with patients

Pros

Easy use, great communication for patients

Cons

Nothing it's OK easy to use & navigate , Good communication

Review Source

Response from Text Request

May 15, 2023

Jawanda, thank you for leaving us a review. If you ever run into any questions, please reach out.

SA

Sophia A.  
Medical Assistant  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Communication made easy"

January 29, 2024

5.0

Pros

The ease of communication with patients!

Cons

Nothing! Text Request has made it easy

Review Source

Response from Text Request

February 2, 2024

Sophia, thank you for your review.

SS

Sarie S.  
CEO  
Real Estate  
Used the software for: Less than 6 months

### "Great Customer Service!"

February 27, 2024

5.0

Pros

So far I have experienced excellent customer service! I was having difficulties getting set up with importing contacts and the support team was able to help me figure out the problem within an hour or less!

Cons

I don't have any cons about the system yet. Our board is excited to get started using this system to text our 700+ members!

Review Source

Response from Text Request

February 28, 2024

Sarie, thank you for this review. We'd love to hear back from you after you've had time to communicate with your 700+ members!

HP

Harleen P.  
Dentist  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Worst experience "

April 1, 2020

1.0

Pros

Nothing....customer service is awful.they did not returned the money they promised.

Cons

It does not sink with your patients charting system.

Review Source

Response from Text Request

April 9, 2020

Harleen, I'm sorry you had such a bad experience! Our contact records show that multiple people on our team reached out to you through text, email and phone calls for customer service and to make sure you were taken care of, but that you never responded. I'm not sure where the disconnect happened. Let us know how we can ensure this doesn't happen again. Thank you!

RB

Roger B.  
Controller  
Farming  
Used the software for: Less than 6 months

### "minimal use"

June 27, 2023

5.0

Pros

I use it for security / confirmation texts so my exercise is quite minimal

Cons

This does the simple job I use it for, others in the company utilize it more.

Review Source

Response from Text Request

June 28, 2023

Roger, thank you so much for the review. Glad Text Request is meeting your needs.

JM

Jonathan M.  
Regional Operations Specialist  
Medical Practice  
Used the software for: Less than 6 months

### "Ease of implementation and integration"

December 4, 2023

5.0

Easy implementation with an easy-to-use dashboard so far.

Pros

Easily integrated with another one of vendors for quick launch of the product to our clinics.

Cons

Haven't come across anything so far but I am not a daily user.

Review Source

Response from Text Request

December 6, 2023

thank you so much for taking the time to leave us review.

MN

Mark N.  
Owner/Operator  
Consumer Services  
Used the software for: Less than 6 months

### "Text Request Review"

April 25, 2022

5.0

Fantastic

Pros

The easy way to communicate with customers.

Cons

There's nothing that we don't like about Text Request.

Reason for choosing Text Request

Word of mouth

Review Source

Response from Text Request

May 2, 2022

Mark, thank you for leaving us a review. Love a good Word of Mouth customer. Let us know if we can help out further.

PN

Phyllis N.  
Administrative Assistant  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Outstanding Customer Service"

August 30, 2018

5.0

We have discovered that fewer and fewer of our clients read the class reminder emails we would send, but everyone reads a text. It's perfect for our size organization.

Pros

The ease of use; convenience; raises our networking to the 21st century.

Cons

Would prefer the website use Excel instead of CSV files for uploads. Phone numbers must be edited from our program to TextRequest.

Review Source

Response from Text Request

September 4, 2018

Thank you for your feedback, Phyllis! I'm sharing your comments with our team now. Please let us know of anything we can do for you.

MZ

Melanie Z.  
Physical therapist  
Hospital & Health Care  
Used the software for: Less than 6 months

### "easy communication"

August 24, 2023

4.0

Pros

Ease of use with communication. Makes chatting easy

Cons

another system I use and have added on to.

Review Source

Response from Text Request

August 28, 2023

Melanie, Thank you for taking the time to leave us a review. Glad we are helping you with your business communications.

AM

Ana M.  
Occupational Therapist  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Review of Text Request"

April 3, 2024

4.0

Pros

\- ability to contact patients without giving out personal information

Cons

\- I am a new user with limited experience, no complaints so far

Review Source

Response from Text Request

April 8, 2024

Ana, thank you for this review. Please reach out to success@textrequest.com if you have any questions.

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