# Page 5 | Text Request Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is Text Request the right SMS Marketing solution for you? Explore 1193 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/167015/Text-Request/reviews

---

Text Request

4.6 (1193)

[View alternatives](https://www.capterra.com/p/167015/Text-Request/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 5 - Reviews of Text Request

## Showing most helpful reviews

Showing 101-125 of 1193 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

HM

Harlie M.  
associate  
Pharmaceuticals  
Used the software for: Less than 6 months

### "Text request Review"

November 11, 2024

4.0

Easy to navigate and everything is labeled well. Easy to learn.

Pros

Easy way to communicate with clients in our practice

Cons

I don"t have any dislikes/concerns at the moment

Review Source

Response from Text Request

November 13, 2024

Harlie, thank you for leaving us a review.

JS

Jessica S.  
Personal lines specialist  
Insurance  
Used the software for: Less than 6 months

### "Highly recommend"

November 27, 2024

5.0

its pretty easy and convenient, I like being able to offer multiple forms of communication

Pros

the ease of texting customers, making it easier for them

Cons

finding codes to access different sites, sometimes hard to find

Review Source

Response from Text Request

December 3, 2024

Jessica, thank you for taking the time to leave us a review.

JZ

Jun Z.  
JUN-Dispatch  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "easy to use and good for bussiness"

August 7, 2024

5.0

The simple operation does not require too many tedious operations

Pros

The simple interface is easy to use. It can accomplish what I need without complicated operations.

Cons

Sometimes someone else has sent a message, but if it is not refreshed, you won’t even know that someone else has sent it.

Review Source

Response from Text Request

August 8, 2024

Jun, thank you for leaving us a review. Please reach out to support@textrequest.com so they can look into the refreshing.

AM

Adam M.  
Sales  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Best texting service "

September 29, 2024

5.0

Overall I enjoy the service a lot, best texting service I've used

Pros

The easy user interface and the ability to mass text

Cons

Sometimes it takes a while to load and I have to restart it multiple times

Review Source

Response from Text Request

October 2, 2024

Adam, thank you for leaving us a review. Please reach out to support@textrequest.com regarding the freezing and load times.

PH

Paige H.  
Sales Coordinator  
Environmental Services  
Used the software for: Less than 6 months

### "Culligan Review"

October 29, 2024

5.0

Easy to use, fast response. Also very user friendly!

Pros

The Easy Use of it! The fast response of when people reply!

Cons

There are no complaints as of right now!

Review Source

Response from Text Request

November 6, 2024

Paige, thank you for leaving us a review.

YQ

Yurley Q.  
administrative assistant  
Medical Practice  
Used the software for: Less than 6 months

### "So pleased "

October 21, 2024

5.0

The experience have been amazing, i would always recommend it

Pros

It is just too easy to use, everyone can understand the app

Cons

Everything is perfect, I can't say anything bad

Review Source

Response from Text Request

October 28, 2024

Yurley, thank you for leaving us a review.

sD

sabina D.  
Patient services coordinator  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "text request is great"

October 31, 2024

5.0

very easy to use. I enjoy the text templates

Pros

the easy access and hoe easy it is to navigate

Cons

nothing. It is well laid out. I like the easy access

Review Source

Response from Text Request

November 7, 2024

Sabina, thank you for this review.

JM

Jenn M.  
EO  
Real Estate  
Used the software for: Less than 6 months

### "Worked well"

December 13, 2024

4.0

It has worked well. I don't have anything bad to say.

Pros

I like that I didn't need to use my personal phone to send a business text.

Cons

Theres nothing that I don't like about it at this point.

Review Source

Response from Text Request

December 20, 2024

Jenn, thank you for leaving us a review. Glad to hear you haven't found any issues with Text Request so far.

CW

Casey W.  
Office Manager  
Media Production  
Used the software for: 6-12 months

### "Valuable and Convenient"

September 19, 2024

4.0

Overall Text Request has been a valuable tool and a positive experiencce.

Pros

I like most that Text Request allows multiple team members to manage conversations, and the anayltics and reporting that help improve customer strategies.

Cons

Pricing structure can be annoying if you exceed message limits.

Review Source

Response from Text Request

September 23, 2024

Casey, thank you for leaving us this review.

jS

jacquie S.  
Office Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "Great App for Business Line"

August 6, 2024

5.0

Pros

Easy to use, ability to save contacts, customer service is helpful and easy to reach

Cons

Sometimes, it’s a little hard to tell which texts are unread on the app

Switched from

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

Hard to use Vonage and hard to get customer support

Review Source

Response from Text Request

August 13, 2024

Jacquie, thank you for leaving us a review. Glad to hear that we've been helpful since switching from vonage.

RN

Ronald N.  
Sales  
Farming  
Used the software for: Less than 6 months

### "Great New Way to Stay in Touch."

September 26, 2024

4.0

So far so good. I'm still new at learning the process.

Pros

The ease of use of this product is awesome. Its a fast and convenient way to stay in contact with your customers.

Cons

Is there a notification method that I'm not aware of? That would be a nice feature.

Review Source

Response from Text Request

September 30, 2024

Ronald, thank you for leaving us a review.

CN

Cindy N.  
Office Administrator  
Consumer Services  
Used the software for: Less than 6 months

### "Text Request Is Fast & Easy to Use"

September 3, 2024

5.0

I use Text Request on a daily basis to contact my customers as a reminder of their scheduled appointments.

Pros

Text Request is very user friendly and fast and convenient, I highly recommend this to anyone.

Cons

I honestly don't have any complaints about Text Request

Switched from

[Podium](https://www.capterra.com/p/164285/Podium/)

Test Request is less expensive, its fast and easy to use

Review Source

Response from Text Request

September 4, 2024

Cindy, thank you for this review.

VG

Veronica G.  
Customer Service Representative  
Insurance  
Used the software for: Less than 6 months

### "Practical! "

October 11, 2024

4.0

Pros

I like that Text Request is easy to use. Sending messages is quick and efficient.

Cons

Cannot look up messages by typing in keywords.

Review Source

Response from Text Request

October 22, 2024

Veronica, thank you for leaving us a review. Please reach out to success@textrequest.com for help in searching for messages

ST

Sarah T.  
CSR  
Consumer Services  
Used the software for: Less than 6 months

### "Efficient Communication Made Simple"

July 18, 2024

5.0

My overall experience with Text Request has been positive. The platform's user-friendly interface made it easy for me to manage and send text messages effectively. I appreciated its integration capabilities, which streamlined our workflow by syncing with our CRM and other tools seamlessly. Scheduled messaging was a standout feature, allowing us to plan and automate communications efficiently. However, navigating the learning curve during setup and understanding all the features took some time. Overall, Text Request has been a reliable tool for enhancing our customer communication strategies through text messaging, offering solid support and a range of useful features that have benefited our business.

Pros

Text Request is incredibly easy to use, making it simple to send and manage text messages. You can schedule messages in advance for marketing campaigns, reminders, and customer follow-ups. Customizable templates make it quick to send consistent messages and responses.

Cons

I found that setting up and integrating with existing systems, as well as mastering advanced features, can be somewhat complex initially.

Review Source

Response from Text Request

July 24, 2024

Sarah, thank you for leaving us this detailed review. Please reach out to your success rep for any questions on integrations.

OB

Olivia B.  
Office Administrator  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Text Request use for dumpster service company"

July 18, 2024

5.0

It has helped our office out tremendously.

Pros

Text Request has helped out company become way more efficient. Customers now send us orders through text and our whole office team can respond / be on the same page. It's decreased the amount of calls we receive which helps give us more time for other tasks. Our whole team loves it!

Cons

There is also no feature to set work hours. This is important when using this app on a cell phone. Not everyone has two phones for work / personal so receiving notifications from Text Request at 8 PM when our hours are 9-5 is not favorable.

Review Source

Response from Text Request

July 23, 2024

Olivia, thank you for this review. Love your use case. I've let the product team know about your CON.

DJ

Darlene J.  
RN  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Unfriendly user platform"

August 29, 2024

1.0

Pros

Nothing so far. been using zipwhip prior, and a far cry comparison.

Cons

It is hard to use, non-friendly user, unlike zipwhip. You can not delete a sent message, You can not save a file straight from the platform.

Switched from

[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

i don't know, it was the administration decision

Review Source

Response from Text Request

September 4, 2024

Darlene, thank you for this review. Zipwhip closed their doors and we became their recommended replacement, we have a few different views that may seem more similar to ZipWhip. Please reach out to success@textrequest.com for more information.

KC

Katie C.  
Sales  
Veterinary  
Used the software for: 6-12 months

### "TextRequest Review"

August 29, 2024

5.0

I enjoy using this platform and it makes my work easier

Pros

How easy it is to navigate and respond to messages quickly

Cons

I don't have any cons to add at this time

Review Source

Response from Text Request

September 4, 2024

Katie, thank you so much for leaving this review.

AB

Alyssa B.  
Administrative Assistant  
Construction  
Used the software for: Less than 6 months

### "Great Product"

September 12, 2024

5.0

Easy to use & navigate. It is a really good experience.

Pros

I like that with the text you have written correspondence to be able to refer to when needed. It makes scheduling appointments with clients so much easier.

Cons

I do not have any issues at this time with this product.

Review Source

Response from Text Request

September 13, 2024

Alyssa, thank you for leaving us a review.

JB

Jeff B.  
Asset Building Manager  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Useful App"

September 6, 2024

5.0

Been really good! We've used it as an org to send important, time sensitive information to hundreds of people at one time.

Pros

It makes it easy to do a large group text to lots of people

Cons

I wish you could create more customized groups to group text in an easier way

Review Source

Response from Text Request

September 9, 2024

Jeff, thank you for this review.

EH

Elizabeth H.  
Shelter Coordinator  
Human Resources  
Used the software for: Less than 6 months

### "Happy User"

August 27, 2024

5.0

I have had good experience so far. It's been very easy to use

Pros

Quick response with victims, it was nice to be able for them to have a safe place to reach out.

Cons

So far there is nothing that I have not liked about your service

Review Source

Response from Text Request

August 28, 2024

Thank you so much for this review.

AW

Alma W.  
collections  
Banking  
Used the software for: Less than 6 months

### "collections"

September 11, 2024

5.0

happy with the experience easy to use and find your replies.

Pros

you can see your previous text copy and paste to resend.

Cons

some of them don't have name ID you have to search by phone number.

Review Source

Response from Text Request

September 13, 2024

Alma, Thank you for leaving us a review. Reach out to success@textrequest.com and they can help you add names.

MC

Madison C.  
Relationship Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "Text Request is amazing"

July 19, 2024

5.0

I have had no issues with text request as it has been very helpful for me and the company I work for

Pros

It is so easy and convenient to use. The group messaging is very easy and helpful

Cons

I have no cons for text request as it is amazing

Review Source

Response from Text Request

July 31, 2024

Madison, thank you for leaving us a review.

AS

Angela S.  
Employment Support Specialist  
Industrial Automation  
Used the software for: Less than 6 months

### "Nice way to communicate"

December 3, 2024

4.0

New user. I don't have much experience with Text Request yet.

Pros

It is nice being able to have all employees numbers in one location and message several at a time.

Cons

None at this time. Everything seems to be going well so far.

Review Source

Response from Text Request

December 9, 2024

Angela, thank you for taking the time to write us a review.

mM

marilee M.  
clinical support specialist  
Medical Practice  
Used the software for: Less than 6 months

### "1st time user"

December 10, 2024

4.0

good. haven't used it a lot as usually utilized by front desk staff.

Pros

easy way to contact patients and have them send photos etc.

Cons

took awhile to figure out how to save document/image sent by text req to pt chart.

Review Source

Response from Text Request

December 18, 2024

Thank you for leaving us a review.

VR

Verified Reviewer  
Office Manager  
Recreational Facilities and Services  
Used the software for: 6-12 months

### "Eases the burden of contacting customers"

June 20, 2024

5.0

We have reduced playing 'phone tag' with many of our customers/families as response time with text messages is tremendously faster. In turn, our families who use our programs now understand texting is a great way to get the questions answered faster as multiple staff have access to the main number's messages.

Pros

The system was easy to set-up and invite users on our staff to start using. The ability to text from our main phone number has saved all of our staff time in phone calls and emails as simple texts get the information out quickly and two-way communication allows us to get that quick acknowledgement from the customer they did in fact receive our message.

Cons

The system itself functions well for its purpose. The only small issues we have encountered is how the Windows desktop app will not always update or load properly, but is resolved by restarting the program (usually after waking a PC from sleep mode).

Review Source

Response from Text Request

July 2, 2024

Thank you so much for this detailed review.

Similar Products

Featured