# Page 6 | Text Request Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is Text Request the right SMS Marketing solution for you? Explore 1193 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/167015/Text-Request/reviews

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Text Request

4.6 (1193)

[View alternatives](https://www.capterra.com/p/167015/Text-Request/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 6 - Reviews of Text Request

## Showing most helpful reviews

Showing 126-150 of 1193 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DM

Donna M.  
Manager  
Professional Training & Coaching  
Used the software for: 2+ years

### "Using test request"

June 23, 2024

5.0

Always had good experience with the company and they returned calls and would help you with any problems right away. Very good company to work with.

Pros

Makes it so easier to contact parents.

Cons

I have had no problem with text request. Great company to do business with

Reason for choosing Text Request

They seemed to the top one of the business when we looked on line.

Review Source

Response from Text Request

July 2, 2024

Donna, thank you for leaving us a review.

BP

Brook P.  
Sales Advisor  
Automotive  
Used the software for: 2+ years

### "I'd recommend Text Request to anyone! "

September 12, 2024

5.0

Text request has been a great tool that I hope we continue to utilize.

Pros

Easy to use and the results are great! It makes reaching out to a large group of people seamless.

Cons

Not having names attached to who we're texting & having to cross reference our CRM.

Review Source

Response from Text Request

September 13, 2024

Brook, thank you for leaving us a review.

JS

Jayden S.  
Customer service representative  
Online Media  
Used the software for: Less than 6 months

### "Text request review"

December 3, 2024

5.0

I really enjoy it and think its very convenient.

Pros

How convenient it is to text customers rather than emailing.

Cons

How you have to check the box once done reading.

Review Source

Response from Text Request

December 9, 2024

Jayden, thank you for leaving us a review.

MG

Milousa G.  
Customer service representative  
Consumer Services  
Used the software for: Less than 6 months

### "My Review "

July 15, 2024

5.0

Pros

Text Request is an excellent app for enhancing customer communication through text. It simplifies interactions, making them more accessible, and includes automation features for responses and reminders, which save time and boost efficiency. The app integrates well with other business tools, streamlining operations and improving customer engagement in real-time. Additionally, its analytics provide valuable insights into messaging performance, helping businesses refine their strategies for better results.

Cons

ne potential downside of Text Request could be that it may have a learning curve for some users, especially those not familiar with texting platforms. Additionally, pricing may be a concern for smaller businesses, as the cost can add up depending on usage. Lastly, while the app is robust, it might lack some advanced features found in other customer communication tools, which could limit options for businesses with specific needs.

Review Source

Response from Text Request

July 18, 2024

Thank you for leaving us a review. We'd love to hear your thoughts on features and pricing. Please reach out to success@textrequest.com

JM

Jim M.  
Corporate Recruiter  
Security and Investigations  
Used the software for: Less than 6 months

### "Text Request Review 11/11/24"

November 11, 2024

4.0

Pros

It is accessible to use on the desktop. And not having to use my own phone number to contact candidates is great

Cons

Could be a user issue but not being able to set up notifications to see if they have responded. Always need to be checking if the candidates responded

Review Source

Response from Text Request

November 13, 2024

Jim, thank you for leaving us a review. Please reach out to success@textrequest.com and they can help you set up the notifications.

AE

Ann E.  
VIce President  
Hospital & Health Care  
Used the software for: 1-2 years

### "Text Request Review"

June 20, 2024

5.0

Overall, the program has made us more efficient in our communications with our employees and has saved us time and money with missed emails/phone calls. Our employees are much more responsive to us and we love having the option to attach images or documents to texts.

Pros

We are a staffing company and need to contact our employees very quickly when assignments become available or things change. This program enables us to do that since so much of our communication now is via text messaging.

Cons

I don't have any cons to report on the program. I think it's fairly priced, it is almost always operational and we end up being more efficient because of this program.

Review Source

Response from Text Request

July 2, 2024

Ann, thank you for taking the time to leave us a review.

TH

Trae H.  
Coach  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great tool if fixed"

September 3, 2024

4.0

Very useful tool for workflow and customer service with a few bugs that overall spur the product

Pros

Integration with programs like mindbody, mobile support

Cons

Names are being messed up when sending out texts, mixing up contacts

Review Source

Response from Text Request

September 6, 2024

Trae, thank you for leaving us a review. Sorry to hear that names and contacts seem to be getting mixed. Please reach out to success@textrequest.com so they can look into the issue on our end.

TH

Tracy H.  
President  
Maritime  
Used the software for: 2+ years

### "Quality Product at a very reasonable price"

June 20, 2024

5.0

I looked at several programs at our MMRA conference and was impressed with Text Request pricing, the ability to change levels for marketing purposes. Met with the \[sensitive content hidden\] and they have exceeded my expectations.

Pros

The ease of use and set up. I also like the fact that I get text sent to my cell phone so if there is text after hours I can determine if I need to respond right away (customer having issues while on the water) or wait till morning to respond.

Cons

I really don't have any issues, the few problems that have occurred over the years are addressed right away through online chat or phone call.

Review Source

Response from Text Request

June 26, 2024

Tracy, thank you for leaving us a review. Glad to hear that we've been prompt to get you the assistance you've needed.

MA

MICHAEL A.  
MLO  
Financial Services  
Used the software for: 2+ years

### "Text Request is the best tech I have used for my business"

June 20, 2024

4.0

It has been great and it has made me a lot of money.

Pros

I love it because I can chat on my computer or on my phone line, through my work line, that customers call and text me for business. I can chat and update clients and they can feel free to text me at 3am if needed and I will respond when I am at work again. I can't live without text request

Cons

Some of the cell carriers blocks some of the texts, but thats not their fault.

Switched from

[TextBox](https://www.capterra.com/p/170588/TextBox/)

Costs and functionality. They blocked more texts on text box.

Review Source

Response from Text Request

July 2, 2024

Michael, thank you for leaving us a review.

LP

Liz P.  
Client Care Representative  
Construction  
Used the software for: 1-2 years

### "Good product"

August 29, 2024

4.0

Good product for the most part. Easy to use.

Pros

Easy of use, good for business texting with same business number

Cons

Picture attachment size is not big enough/cannot see videos

Review Source

Response from Text Request

September 4, 2024

Liz, thank you for this review. Please reach out to success@textrequest.com to talk about image sizing.

KD

Kaleo D.  
Rental Manager  
Hospitality  
Used the software for: 1-2 years

### "Daily use of text request"

June 23, 2024

4.0

Pros

At my company we use tect request on the day to day to communicate with our guests. Alot of people prefer text over calls, and its a great tool especially when we just have information to pass on, or need a answer questions at the guests leisure.

Cons

You have to be on the actual tab of text request to get an alert. It does not chime unless you are on that tab. We have been experiencing some glitches, but usually resolves itself within the hour.

Review Source

Response from Text Request

July 2, 2024

Kaleo, thank you for leaving us a review. Please reach out to support@textrequest.com to look into your notification chime. Thank you

JK

Jerri K.  
Admin Assistant  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great app to use"

August 6, 2024

5.0

Pros

I use Text Request for my job, and it is a lot easier using this app. I didn't like having 2 phones (personal and work) now I can just have one. Really easy and good app to have!

Cons

I haven't found anything that I don't like.

Review Source

Response from Text Request

August 8, 2024

Jerri, thank you for this review. Glad you enjoy using the app.

RR

Reagan R.  
Receptionist  
Medical Practice  
Used the software for: 1-2 years

### "Great company "

July 16, 2024

5.0

Amazing. I haven’t had any problems in the past. I think this is a useful and efficient app

Pros

The efficiently of replies. Most of our patients don’t like to talk on the phone so they would way rather text. The text also informs them about what the conversation is about so they know before they have to call back.

Cons

I don’t really have any complaints! Text request has been amazing

Review Source

Response from Text Request

July 18, 2024

Reagan, thank you for leaving us a review. Glad to hear that you are experiencing efficient communications.

AB

Alex B.  
Inusrance Agent  
Insurance  
Used the software for: 1-2 years

### "Seamless Communication"

April 23, 2024

5.0

Pros

As a seasoned insurance professional, I've navigated through various tools and platforms aimed at enhancing client communication. However, none have quite matched the efficiency and effectiveness of Tet request. From the moment I integrated Text Request into our workflow, communication with our customers took on a whole new level of ease and convenience. Text Request has revolutionized the way we communicate with our insurance customers. Its user-friendly interface, personalized approach, and commitment to security have made it an indispensable tool in our arsenal.

Cons

One notable drawback of a texting platform for clients, especially if it lacks a spell check feature, is the potential for communication errors and misunderstandings.

Review Source

Response from Text Request

July 3, 2024

Alex, thank you so much for leaving us a review. IF you ever run into any issues, please reach out to success@textrequest.com

MD

Morgan D.  
Owner  
Consumer Goods  
Used the software for: Less than 6 months

### "Has made communication with customers quick and easy!"

August 19, 2024

5.0

Pros

The ease of which it is to set-up and get started. The chrome extension is extremely handy, and having the text feature on the computer is just very convenient. We've had great success implementing the program and using it with both existing and new customers.

Cons

There was one small hiccup getting the correct authorization completed to avoid the additional fee, but it was fixed and haven't had any issues since then.

Review Source

Response from Text Request

August 20, 2024

Morgan, thank you for the review. Glad to hear that everything is running smoothly.

LC

Loralei C.  
Reservations Agent  
Hospitality  
Used the software for: 1-2 years

### "Comprehensive suite of messaging tools"

June 27, 2024

5.0

Pros

Text Request offers powerful messaging features that enable businesses to excel in customer engagement and operational efficiency. From SMS Chat for live website interactions and lead capture, to Mass Texting for confidential group messaging, and Payments for secure transactions, Text Request covers diverse needs. It also simplifies review management across Google and Facebook, integrates seamlessly with existing software via API, ensuring flexibility and effectiveness. Ideal for businesses aiming to enhance communication and customer relationships effectively.

Cons

That the search function does not include the #'s in the guest's name. We add condo #s.

Review Source

Response from Text Request

July 2, 2024

Lorelei, thank you for leaving us this review.

VR

Verified Reviewer  
Manager and Loan Officer  
Banking  
Used the software for: 2+ years

### "Wonderful Company"

June 21, 2024

5.0

Pros

It works great and is consistent! The customer service is great as well.

Cons

Not applicable. We have enjoyed all the features they offer and ease.

Review Source

Response from Text Request

July 2, 2024

THank you for this review.

aJ

annie J.  
Sales Associate  
Furniture  
Used the software for: Less than 6 months

### "neat lil app"

December 3, 2024

3.0

pretty good program, I am a new employee and haven't used it much yet.

Pros

I like that its an easy reach out for customers

Cons

I don't really use it enough to have a con

Review Source

Response from Text Request

December 12, 2024

Annie, thank you for this review.

SP

Sarah P.  
Front Desk  
Hospitality  
Used the software for: Less than 6 months

### "Good use of Application "

September 3, 2024

5.0

Good, allows better communication with everyone.

Pros

The usage and speed of application is user friendly.

Cons

The layout should be easier to read and the appearance can be enhanced.

Review Source

Response from Text Request

September 6, 2024

Sarah, thank you so much for this nice review.

eS

emily S.  
psr  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "patient service representative"

September 3, 2024

5.0

really fast way to communicate with patients

Pros

Easy access to comminate with patients and able to text them

Cons

least about the text request we need to type individually.

Review Source

Response from Text Request

September 4, 2024

Emily, thank you for taking the time to leave us a review.

AC

Anthony C.  
People Services Specialist  
Medical Practice  
Used the software for: 6-12 months

### "Text Request "

July 18, 2024

5.0

Pros

I like how simple it is to use text request. It makes communicating with nurses and the family of clients so much easier.

Cons

I do wish you could have different accounts you can text off of so it is easier to track your conversation with someone.

Review Source

Response from Text Request

July 29, 2024

Anthony, thank you for leaving us a review. You can have several lines/dashboards per account. If you'd like to know more about that, please reach out to success@textrequest.com

RL

Raquel L.  
Insurance Agency  
Insurance  
Used the software for: Less than 6 months

### "Text request \*good review"

August 15, 2024

5.0

Having to see about 12 contacts at the same time keeps more organized than searching for a name every time.

Pros

The platform gives me a wider view. It has a better picture than regular txt message.

Cons

Not that I can think of.............nothing

Review Source

Response from Text Request

August 20, 2024

Raquel thank you for this review. Glad to hear that you have no CONs at this moment.

TW

Taylor W.  
Education Specialist  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Text Request - helps with marketing initiatives"

August 29, 2024

5.0

Overall, it has been a valuable addition to my job and made marketing easier.

Pros

Bulk texting features, ability to sort users into groups.

Cons

I can't think of anything I don't like about text request.

Review Source

Response from Text Request

September 4, 2024

Taylor, thank you for leaving us a review.

VG

Veena G.  
Front Office Insurance Manager  
Medical Practice  
Used the software for: 1-2 years

### "Text Request"

May 6, 2024

5.0

We have had a great experience with Text Request, The patients really like that they are able to respond to use at their convenience. The ease of setting up the templates helps with the repeatative messages we send out.

Pros

Our practices likes the option of getting an immediate response. We also like that we are able to tag it allowing us to follow the messages.

Cons

We do not like that we are not able to send a mass message to more than one number at a time.

Review Source

Response from Text Request

July 3, 2024

Veena, thank you for leaving us a review.

LC

Loni C.  
Escrow Officer Notary Public  
Real Estate  
Used the software for: 1-2 years

### "Ease of Use"

June 20, 2024

5.0

My overall experience has been great! I will continue to use Text Request everyday.

Pros

Test Request is Easy & Convenient to use

Cons

The limit errors I receive on attachments.

Review Source

Response from Text Request

July 2, 2024

Loni, thank you for leaving us a review. please reach out to success@textrequest.com to talk through your CON

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