# Page 7 | Text Request Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is Text Request the right SMS Marketing solution for you? Explore 1193 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/167015/Text-Request/reviews

---

Text Request

4.6 (1193)

[View alternatives](https://www.capterra.com/p/167015/Text-Request/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 7 - Reviews of Text Request

## Showing most helpful reviews

Showing 151-175 of 1193 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SD

Samantha D.  
Owner  
Insurance  
Used the software for: 6-12 months

### "Love it... Expensive, but bet option around"

June 21, 2024

5.0

We had some issues in the beginning with one of our dashboards not sending messages during the 10DLC transition. However, TR fixed us up, gave us a new dashboard, and we were able to keep working.

Pros

The fliexibility to do what I need to do, when I need to do it. We use TR for marketing and current client interaction.

Cons

It seems super overpriced, but there really isn't anything on the market that seems competitive.

Reason for choosing Text Request

Flexibility to make it fit our agency.

Switched from

[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

Zipwhip closed, and the next option for us was Hearsay. The options were just not there with Hearsay.

Review Source

Response from Text Request

June 26, 2024

Samantha, we appreciate this detailed review. Glad to hear we were able to resolve your 10DLC issues.

TE

Tega E.  
Operations Manager  
Legal Services  
Used the software for: 1-2 years

### "great software "

July 17, 2024

5.0

It allows us to communicate seamlessly with our clients, even when they are busy with their day-to-day activities.

Pros

It enables clients to send text messages directly to our office number, allowing us to promptly respond to their inquiries.

Cons

I cannot think of any cons at this time.

Reason for choosing Text Request

it was recommended

Switched from

[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

zip whip was no longer being supported.

Review Source

Response from Text Request

July 18, 2024

Tega, thank you for leaving us a review. Glad you've enjoyed Text Request since switching.

AS

Arunha S.  
Human Resources Coordinator  
Automotive  
Used the software for: Less than 6 months

### "Must use Text Request"

August 6, 2024

5.0

User friendly, Ease of Use, Efficiency in Communication, Automation and Templates, Integration, Analytics and Reporting. My overall experience with Text Request has been quite positive. The platform offers a robust suite of features that streamline communication and make it easier to engage with employees and management.

Pros

Best way to reach all employees to update about important events and happenings at work.

Cons

nothing so far so good. Text Request has many valuable features.

Review Source

Response from Text Request

August 8, 2024

Thank you so much for leaving us a review.

BW

BREANN W.  
PSC  
Hospital & Health Care  
Used the software for: Less than 6 months

### "GREAT COMMUNICATION TOOL"

August 6, 2024

5.0

IVE USED IT WHEN FILLING IN FOR OUR REFERRAL SPECIALIST AND THINK IT JUST MAKES SENSE. SOMETIMES PEOPLE WONT ANSWER THE PHONE, BUT WILL LOOK AT A TEXT AND THAT REMINDS THEM MORE EFFICIENTLY OF UPCOMING APPTS

Pros

I THINK TEXT REQUEST IS A GREAT WAY TO COMMUNICATE WITH PATIENTS AND IS GREAT AS A BACKUP FOR APPT REMINDERS

Cons

HONESTLY ITS A GREAT TOOL. I DON'T SEE ANY ISSUE.

Review Source

Response from Text Request

August 8, 2024

Breann, thank you for leaving us a review.

VP

Vaughn P.  
Business Development  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Big Rig Power - Text Req Review"

July 22, 2024

4.0

So far so good! No real major complaints. Everything seems to be going off without a hitch. Anytime I need help, the customer support is immediate and effective. My customers have been transitioning over to it nicely as well.

Pros

Ease of Use Customer Support App integration Chrome Extension

Cons

I don't like sending links through Text Req

Review Source

Response from Text Request

July 29, 2024

Vaughn, thank you for leaving this review. Sorry to hear that you don't like sending links through Text Request. We'd love to talk through what you don't like about it if you want, reach out to: success@textrequest.com

SW

Stephanie W.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Continued success with Text Request"

June 20, 2024

5.0

Pros

I love the ease of communication for our office staff.

Cons

There is not anything that I don't like currently - however, I would love to see it evolve to include AI messaging.

Reason for choosing Text Request

I liked all of the capabilities of text request.

Review Source

Response from Text Request

June 26, 2024

Stephanie, thank you for leaving us a review.

AH

Ariel H.  
Logistics Coordinator  
Oil & Energy  
Used the software for: 6-12 months

### "Love this application!"

June 21, 2024

5.0

Can't complain. I have been using it for just over 3 months and it works well.

Pros

It is user friendly for sure. It makes it easy to send and receive instant messages to our driver fleet wherever they are.

Cons

Nothing bad to say here. I enjoy the app very much and have yet to find anything I dislike

Review Source

Response from Text Request

July 2, 2024

Thank you for taking the time to leave us a review.

HP

Hetal P.  
Owner  
Mental Health Care  
Used the software for: Less than 6 months

### "Great experience "

August 29, 2024

5.0

For being a few months in, I really appreciate the service.

Pros

The interface is sensible and easy to navigate

Cons

At this time, I haven’t run into issues.

Review Source

Response from Text Request

September 4, 2024

Hetal, thank you for this review.

KC

Kassidie C.  
medical assistant  
Medical Practice  
Used the software for: Less than 6 months

### "Highly recommend for medical practice"

July 15, 2024

5.0

My overall experience has been very well. I highly recommend this app for medical practice's and other businesses for customer/patient communication's.

Pros

The efficiency of the app is real life accurate and convenient for both patient and staff

Cons

That you cannot personalize theme or background color's

Review Source

Response from Text Request

July 24, 2024

Thank you for leaving us a review. I'll let product know about your CON

VR

Verified Reviewer  
Growth Manager  
Sports  
Used the software for: 1-2 years

### "Highly recommend TextRequest for SMS"

July 9, 2024

5.0

TextRequest has been a gamechanger in helping us reach users effectively

Pros

easy to use and plans have a lot of flexibility for upgrading

Cons

wish that there was more customizability in messaging setup

Review Source

Response from Text Request

July 11, 2024

Thank you so much for this review.

JP

Jerry P.  
President  
Automotive  
Used the software for: 2+ years

### "Text Request is a great tool for communicating with our customers daily"

May 24, 2024

5.0

So glad I found text request when we were searching for a chat tool, texting tool to use. Everything has been positive.

Pros

Reasonable cost Ease of setup Ease of use and training new staff Clients prefer text over calls in our field staff don't have to use their personal phones to text our clients We have a record of all communications with our clients

Cons

really can't come up with a con in our situation. works great for what we need. perhaps in would be nice if it was integrated within our internal dealer management software, but that would add more cost and not sure it would offer enough benefit to justify cost

Alternatives considered

[Impel](https://www.capterra.com/p/139208/SpinCar/)[Podium](https://www.capterra.com/p/164285/Podium/)

Reason for choosing Text Request

more cost effective. text goes off website better value

Review Source

Response from Text Request

May 28, 2024

Jerry, Thank you for leaving us a review. Please reach out to your success rep and let them know what software you use, and if our Chrome extension could help you!

Bryson M.  
CSR  
Architecture & Planning  
Used the software for: 6-12 months

### "Easy to use"

June 21, 2024

4.0

Pros

The ease of the app and the online version are great.

Cons

I wish there was a better way to do a group chat so everyone can see each others replies amongst my employees

Review Source

Response from Text Request

July 3, 2024

Bryson, thank you so much for this review.

JT

JAYLYNN T.  
CERTIFIED MEDICAL ASSISTANT  
Medical Practice  
Used the software for: Less than 6 months

### "TEXT REQUEST REVIEW"

August 12, 2024

5.0

I LIKE USING TEXTREQUESTS TO COMMUNICATE WITH PATIENTS

Pros

WHAT I LIKE THE MOST ABOUT TEXT REQUEST IS THAT VERY EASY TO USE.

Cons

WHAT I LIKED THE LEAST ABOUT TEXT REQUEST THE SOUND OF THE NOTIFICATIONS

Review Source

Response from Text Request

August 14, 2024

Jaylynn, thank you for leaving us a review. Please reach out to support@textrequest.com for help with the notification sounds.

KL

KRISTI L.  
BUSINESS OFFICE  
Pharmaceuticals  
Used the software for: 2+ years

### "text request review"

June 25, 2024

5.0

Great! Would not be able to work daily without it .

Pros

The convenience of it. I don't have to stop what I am doing and pick up the phone

Cons

When it would log me out and I would have to sign back in

Switched from

[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

Better product for our company. User friendly

Review Source

Response from Text Request

July 2, 2024

Kristi, thank you for this review. if you have a HIPAA-enabled account, it will signout after inactivity. Please reach out to success@textrequest.com if you have any questions.

GA

Gabriella A.  
People Services Specialist  
Hospital & Health Care  
Used the software for: 6-12 months

### "Great Product!"

July 17, 2024

5.0

Pros

I love how user friendly it is and the benefits of having templates to save your frequent messages really helps.

Cons

Sometimes when clicking on the mass messages we send out it says there's nothing there and I have to wait for the website to start working again for the mass messages to come up.

Review Source

Response from Text Request

July 24, 2024

Gabriella, thank you for leaving us this review. Please reach out to support@textrequest.com whenever you're having issues.

TS

Trent S.  
Director of Information Technology  
Pharmaceuticals  
Used the software for: 1-2 years

### "Text Request is AWESOME"

June 14, 2024

5.0

Pros

It is super easy to use and migrating from our old texting software was a breeze!

Cons

nothing. I have no complaints at all about this product.

Alternatives considered

[Podium](https://www.capterra.com/p/164285/Podium/)

Reason for choosing Text Request

Much better product and more focused on what we needed.

Switched from

[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

Zipwhip shutting down their service.

Review Source

Response from Text Request

June 19, 2024

Trent, thank you for leaving us this review. Glad to hear you are enjoying Text Request

KR

Keaton R.  
New Construction Consultant  
Real Estate  
Used the software for: Less than 6 months

### "Great Mass Text Service"

August 13, 2024

5.0

So far I am really enjoying the features and its actually fairly priced when you consider the potential ROI.

Pros

I enjoy the ease of use the most. It is very easy to use.

Cons

DLC Processing time is slower than I had hoped and they charge you 25% additional per month while you wait.

Review Source

Response from Text Request

August 23, 2024

Keaton, thank you for this review. 10DLC registration is a third party, we try our best to help you get approved. Thank you for working with us.

CA

Connie A.  
Center Director  
Education Management  
Used the software for: Less than 6 months

### "Text Request Pros and Cons"

July 9, 2024

5.0

Overall, I think our experience with Text request has been good. We have have some growing pains, but would definitely keep using the platform.

Pros

I like the scheduling texts ahead of time and the opt out feature.

Cons

I would like text request to have a phone platform as well so I don't have to have multiple.

Switched from

[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)

We can text more than one person at a time and schedule texts to go out a different times.

Review Source

Response from Text Request

July 11, 2024

Connie, thank you for leaving us this review. Please reach out to success@textrequest.com anytime, to get help or answer any questions.

IM

Ikram M.  
HR Manager  
Industrial Automation  
Used the software for: Less than 6 months

### "Useful way to manage schedule!"

December 3, 2024

4.0

It has been great to use and been beneficial for us.

Pros

It has a good mechanism to send mass communication and inform supervisors.

Cons

It cannot do certain functions according to local CBA guidelines.

Review Source

Response from Text Request

December 12, 2024

Ikram, thank you for leaving us a review.

BH

Bryan H.  
Customer Service Specialist  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Great messaging system, bad use of notifications"

June 23, 2024

5.0

Pros

It's fully interactable and easily accessible with their features, if you have access to them. Helpful when setting up scheduled messages or even having your own custom message templates.

Cons

The notifications are not up to par. If you're waiting on an important message, most of the time you have to be on the tab/page just to hear it go off. But if you're not, I would say the notification bell bings 25% of the time. If it was a higher percentage then this con wouldn't exist.

Review Source

Response from Text Request

July 2, 2024

Bryan, thank you for leaving us a review. Please reach out to support@textrequest.com to get the notifications working correctly.

SM

Stephenie M.  
Account Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Text Request Review "

June 21, 2024

5.0

Pros

The quick response back from our staff for scheduling.

Cons

Nothing. Everything that is offered has help us improve scheduling.

Switched from

[EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/)

the other app was too complicated and hard to navigate.

Review Source

Response from Text Request

July 2, 2024

Thank you for leaving us this review

GM

Gabrielle M.  
Veterinary Assistant  
Medical Practice  
Used the software for: 1-2 years

### "Easy Program has made life so much easier!"

June 21, 2024

5.0

Pros

I love the text templates! It is so easy to communicate quickly and efficiently.

Cons

Text delivery time! It is usually quick, but sometimes does lag quite a bit.

Review Source

Response from Text Request

June 26, 2024

Thank you for taking the time to leave us a review. Glad to hear you've enjoyed using Text Request since switching from Zipwhip.

HO

Hannah O.  
Managing Director  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Great product"

September 3, 2024

5.0

Pros

Ease to access online for business purpose and not using personal devices while being able to share between team members without losing the conversation.

Cons

There seems to be a delay in receiving texts sometimes.

Review Source

Response from Text Request

September 4, 2024

Hannah, thank you for leaving us this review.

RS

Rob S.  
Senior Product Specialist  
Retail  
Used the software for: 2+ years

### "Quality went downhill Focusing on wrong things"

March 19, 2026

3.0

the fact that it doesn't auto refresh anymore, i have reported this and they cannot seem to fix it, if you get a message, it doesn't show unless you refresh, once you are in a thread with a customer, it will show on my phone through the mobile app, that's how i know to go answer them

Pros

not much, they focus on changing security settings, and updates, but the updates don't address the problem, tech support says it's not an issue and they can't remote in or duplicate it, the fact that it doesn't auto refresh anymore, i have reported this and they cannot seem to fix it, if you get a message, it doesn't show unless you refresh, once you are in a thread with a customer, it will show on my phone through the mobile app, that's how i know to go answer them

Cons

the fact that it doesn't auto refresh anymore, i have reported this and they cannot seem to fix it, if you get a message, it doesn't show unless you refresh, once you are in a thread with a customer, it will show on my phone through the mobile app, that's how i know to go answer them

Switched from

[Podium](https://www.capterra.com/p/164285/Podium/)

different company was using it that i worked for, i like text request better

Review Source

RC

Richard C.  
Counter sales  
Consumer Services  
Used the software for: 1-2 years

### "Ease of use"

June 21, 2024

5.0

Since I've been using Text Request I believe sales have jumped a little bit. Instead of trying to reach us by phone they can message us and we can message back as soon as we are caught up.

Pros

So much easier to chat with customers than on the phone

Cons

Impatient customers that refuse to wait there turn for a response. Some customers think they should be first.

Review Source

Response from Text Request

July 2, 2024

Thank you for leaving us a review. I'm glad to hear your sales have gone up a little.

Similar Products

Featured