# Page 8 | Text Request Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is Text Request the right SMS Marketing solution for you? Explore 1193 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/167015/Text-Request/reviews

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Text Request

4.6 (1193)

[View alternatives](https://www.capterra.com/p/167015/Text-Request/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 8 - Reviews of Text Request

## Showing most helpful reviews

Showing 176-200 of 1193 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KZ

Kristen Z.  
Recruiter  
Hospital & Health Care  
Used the software for: 1-2 years

### "Text request benifits"

June 20, 2024

4.0

My overall experience is great, I find it very useful for communicating with employees.

Pros

I like the most about text request is the ability to send mass texts to our employees. It allows us to get info out to large grouos with minimal effort

Cons

Cons are that it can be a little laggy and sometimes does nto auto refresh

Review Source

Response from Text Request

June 26, 2024

Kristen, thank you for taking the time to leave us a review. Please reach out to support@textrequest.com when you experience a lag.

AS

April S.  
Recruiter  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Easy to use"

June 20, 2024

5.0

Pros

Easy to use and I am able to communicate with clients and staff.

Cons

Nothing serves its purpose for me. I have no issues.

Review Source

Response from Text Request

July 17, 2024

April, thank you for taking the time to leave us a review.

RB

Robert B.  
Mosquito Control Technician  
Environmental Services  
Used the software for: Less than 6 months

### "My Review for TR"

July 22, 2024

5.0

It was very easy and excellent tool to communicate with customers

Pros

Easy to use. I did not have to take a lot of time to learn the application

Cons

There were a few occasions where the system would freeze up.

Review Source

Response from Text Request

July 29, 2024

Robert, thank you for leaving us a review.

JC

JANET C.  
Clinic Manager  
Medical Practice  
Used the software for: 6-12 months

### "convenient product!"

August 6, 2024

5.0

excellent! We use it on a regular basis and enjoy the convenience.

Pros

It is so convenient and we are able to text several patients at the same time without them seeing each other's information.

Cons

nothing really, we are pretty satisfied with the product

Review Source

Response from Text Request

August 8, 2024

Janet, thank you for leaving us a review.

HD

Hazel D.  
Owner  
Education Management  
Used the software for: 1-2 years

### "Text Request is a must for us"

June 20, 2024

5.0

We've not had any problems with Text Request.

Pros

We use Text Request every day for internal communication and customer contact. It really helps to confirm appointments and other issues that need attended to immediately.

Cons

One text will not fit in a one text count. Each text is usually at least 2 counts.

Reason for choosing Text Request

\-----

Switched from

[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

They were going out of business and this was recommended to us.

Review Source

Response from Text Request

July 2, 2024

Hazel, thank you for leaving us a review.

kW

kalli W.  
Design Sales Consultant  
Furniture  
Used the software for: Less than 6 months

### "K. Williams Review | Jernigan Furniture"

July 22, 2024

5.0

Pros

I like the most, how easy it is the use the text request system on both desktop and phone devices.

Cons

I like least that I am limited to send a certain number of images at one time.

Review Source

Response from Text Request

July 29, 2024

Kalli, thank you for leaving us a review.

KA

Kristen A.  
General Manager  
Medical Practice  
Used the software for: 6-12 months

### "Perfect for our small business"

June 25, 2024

5.0

Pros

Text request has been a great way to communicate with our customers. We can use our main office phone number, so patients know who is communicating with them and can trust the information. We love all of the features such as customized templates for easy sending and scheduled messages so we can automate important reminders. It is super easy to use and the customer service has been outstanding! So glad we found this platform!

Cons

There hasn't been anything yet we dislike from the platform! :)

Review Source

Response from Text Request

July 2, 2024

Kristen, thanks so much for leaving this review. Love your use case!

AB

Ashlyn B.  
Dumpster Consultant  
Consumer Services  
Used the software for: Less than 6 months

### "Best Way to Communicate "

July 15, 2024

5.0

It’s great, I like being able to talk to customers

Pros

I like being able to message clients, most are super busy and can only spend 1-2 minutes on a text.

Cons

It gets very laggy sometimes, and there is no way to translate languages

Review Source

Response from Text Request

July 29, 2024

Ashlyn, thank you for your review.

DL

DENNIS L.  
COUNTER SALES  
Wholesale  
Used the software for: 1-2 years

### "REVIEW CAPTION"

June 20, 2024

4.0

Pros

REVIEW PROCESS IS WAY TOO LONG WHILE WORKING ..

Cons

TIME CONSUMING

Switched from

[Prokeep](https://www.capterra.com/p/232139/Prokeep/)

PRICING CORP CHANGE COMPANY WIDE NO CHOICE

Review Source

Response from Text Request

June 26, 2024

Dennis, thank you for leaving us a review.

Amanda L.  
Site Coordinator  
Hospital & Health Care  
Used the software for: 6-12 months

### "Great! We use it daily!"

June 25, 2024

5.0

Pros

Ease of use. Templates. Being able to schedule texts to be sent out. The web extension.

Cons

I haven't really come across anything that I dislike about it.

Review Source

Response from Text Request

July 2, 2024

Amanda, thank you for leaving us a review. If you ever run into anything you don't like, please reach out to success@textrequest.com

NG

Nina G.  
Scheduler  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Best Texting Platform"

April 23, 2024

5.0

Been amazing so far and customer service is super helpful when needed!

Pros

Super easy to learn, makes communication with patients very fast

Cons

No negatives to report, everything runs smoothly!

Review Source

Response from Text Request

July 3, 2024

Nina, thank you for this review.

KH

Kait H.  
Program Director  
Education Management  
Used the software for: 1-2 years

### "Text Request works well"

June 20, 2024

4.0

Pros

I love being able to have a spot to have all messages to go to. I also like people not having my personal number. It helps to disconnect.

Cons

Sometimes there is an issue with outgoing or incoming messages but that is rare and they do give a heads up if that happens

Review Source

Response from Text Request

June 26, 2024

Kait, thank you for this review. Please reach out to support@textrequest.com whenever you run into any issue.

RS

Rachael S.  
Owner  
Apparel & Fashion  
Used the software for: I used a free trial

### "The power of text messaging customers"

May 14, 2024

5.0

I had a great experience with Text Request. What I really liked about it is that they offer a demo for you to look at and it allows you to talk and communicate with a specialist one and one and to get all of your questions answered. Its very personable and I really like that. They really know how to win over a customer.

Pros

Text request is a great way to communicate with multiple customers at one time. Through a personal message, this is the fastest way you can reach them. All you have to do is figure out what you want your message to be, include all the contacts you want to send to, and set it up the way that is best for you. It also allows the messages to be sent from your computer or phone and allows other employees see the messages so everyone is in unison. This is such an easy way to get ahold of customers right away and be able to grab their attention from right when they enter your website. Its also a great way to keep in touch with them and to offer promotions this way. Super effective and easy to use. What I really liked about it is that they offer a demo for you to look at and it allows you to talk and communicate with a specialist one and one and to get all of your questions answered. Its very personable and I really like that.

Cons

Honestly I cannot find something that I did not like about Text Request. I feel that overall it is a great website and offers a great program that any business can benefit from.

Review Source

Response from Text Request

May 28, 2024

Rachael, thank you so much for leaving us a review. Happy to hear that you have no CONS. If you ever run into any questions, please contact success@textrequest.com if you have any questions.

GG

Glenn G.  
Senior Vice President of HR  
Security and Investigations  
Used the software for: 1-2 years

### "Text Request - Great Product"

June 21, 2024

5.0

The experience has been outstanding. So easy to use and very intuitive.

Pros

Very easy to set-up and use. The entire process was painless and did not take up a lot of our time.

Cons

It is tough getting a live person to answer issues and the fact you cannot carry over unused texts from month to month.

Alternatives considered

[Linguix](https://www.capterra.com/p/184108/Textly/)

Reason for choosing Text Request

Text Request was already a partner of our ATS

Review Source

Response from Text Request

June 26, 2024

Glenn, thank you for taking the time to leave us a review.

BK

Bethany K.  
Veterinary Assistant  
Veterinary  
Used the software for: Less than 6 months

### "Great experience"

July 10, 2024

5.0

It has been a great overall experience, easily able to reach out and communicate with O regarding the health of their pet, or able to easily send the link to accept payment.

Pros

To be able to easily communicate with O or clients, as well as accepting payments.

Cons

I haven't found anything i dislike. Everything user friendly

Review Source

Response from Text Request

July 11, 2024

Bethany, thank you for taking the time to leave you a review.

MB

MIRANDA B.  
PATIENT COORDINATOR  
Medical Practice  
Used the software for: Less than 6 months

### "Good Product"

July 23, 2024

5.0

Pros

I like that you can chat with your teammates.

Cons

I don't have any issues with this product.

Review Source

Response from Text Request

July 29, 2024

Miranda, thank you for leaving us a review.

BP

Blair P.  
Senior Recruiter  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Efficient but impersonal "

August 29, 2024

4.0

Pros

It makes it easy and efficient to send out mass texts and follow up with responses

Cons

It’s difficult to customize/personalize a mass text

Review Source

Response from Text Request

September 4, 2024

Thanks so much for this review Blair. I've let the product team know about your CON

AG

Abigail G.  
Physical Therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "A Helpful Tool"

March 28, 2024

5.0

Pros

I love being able to easily communicate with my patients while still being busy with others. Much easier to reply to a text than take a whole phone call

Cons

I honestly do not have any complaints. It is a great symptoms.

Review Source

Response from Text Request

July 3, 2024

Thank you for taking the time to leave us a review.

TM

TARA M.  
owner  
Accounting  
Used the software for: 2+ years

### "GREAT PRODUCT"

June 20, 2024

5.0

Pros

I like that the product is very easy to use.

Cons

I can't say there is anything I don't like about the product.

Review Source

Response from Text Request

June 26, 2024

Tara, thanks for the review.

SM

Sydney M.  
Accounts Receivable Specialist  
Construction  
Used the software for: Less than 6 months

### "Text Request"

July 22, 2024

5.0

Pros

Our company enjoys the ease of use and that any of our team members are able to reply to customers. This helps us reply to customers faster and provide better service.

Cons

There's nothing that I dislike about Text Request.

Review Source

Response from Text Request

July 29, 2024

Sydney, thank you for leaving us a review. Glad Text Request is helping you communicate with customers.

AW

Alysa W.  
Branch Manager  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Better than most!"

June 21, 2024

5.0

Pros

Ease of use, pricing and ease of set up!

Cons

Sometimes the system goes down for a few minutes but they are always extremely quick to fix!

Switched from

[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

Their service was being discontinued so we didn't have a choice.

Review Source

Response from Text Request

June 26, 2024

Alysa, thank you for taking the time to leave us a review.

TH

Taemi H.  
Ophthalmologist  
Veterinary  
Used the software for: 6-12 months

### "Makes life Easier "

June 21, 2024

5.0

Overall experience has been satisfactory

Pros

We love the template feature which allows us to save time when sending appointment reminder messages

Cons

Pricing system, would prefer an unlimited messaging/character option

Alternatives considered

[Textedly](https://www.capterra.com/p/150912/Textedly/)[TextUs](https://www.capterra.com/p/154507/TextUs/)[Podium](https://www.capterra.com/p/164285/Podium/)

Reason for choosing Text Request

Easiest set up and the pricing though high seemed more reasonable

Switched from

[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

Zipwhip closed - not available any longer

Review Source

Response from Text Request

June 26, 2024

Thank you for this review.

SC

Samantha C.  
Chief of Staff  
Pharmaceuticals  
Used the software for: Less than 6 months

### "Pleasantly Surprised"

April 23, 2024

4.0

Overall we have had a good experience with Text Request. We use it constantly throughout the day so small things that take an extra minute add up.

Pros

HIPAA protected texting, payment requests

Cons

Having to refresh the page constantly, searching for a contact within messages (you have to enter the name exactly as it appears)

Alternatives considered

[Whippy](https://www.capterra.com/p/10006768/Whippy/)

Reason for choosing Text Request

The layout of Text Request was very similar to Zip Whip

Switched from

[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

ZipWhip was being discontinued and we need something that would grow with us

Review Source

Response from Text Request

June 17, 2024

Samantha, thank you for leaving us a review.

MB

Mark B.  
Administrator  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Great Service!"

July 18, 2024

5.0

Pros

The features are great! The customer service is excellent!

Cons

It could be a little easier to use and learn the features.

Review Source

Response from Text Request

July 24, 2024

Hello Mark, thanks for the review. Please reach out to success@textrequest.com for any additioanl training and help. ALL FREE

BP

Bhumiben P.  
Clinical Manager  
Hospital & Health Care  
Used the software for: I used a free trial

### "Very well and faster and easy way to communicate with Pts in no time. "

July 18, 2024

5.0

Pros

Its very convenient for our patients to use it to inform us about their schedule and if there is any change in their schedule.

Cons

its all good so far. easy way to communicate on daily basis with all our pts.

Review Source

Response from Text Request

July 23, 2024

Thank you for taking the time to leave us a review.

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