# Page 9 | Text Request Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is Text Request the right SMS Marketing solution for you? Explore 1193 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/167015/Text-Request/reviews

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Text Request

4.6 (1193)

[View alternatives](https://www.capterra.com/p/167015/Text-Request/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 9 - Reviews of Text Request

## Showing most helpful reviews

Showing 201-225 of 1193 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CC

Chris C.  
Practice Manager  
Veterinary  
Used the software for: 6-12 months

### "Great Transition"

June 20, 2024

5.0

Pros

Used to be with another texting service that went out of business.... Text Request's transition was so easy. All our contacts came over. We ran into a small snafu and the customer service through that was AMAZING!!

Cons

The display took time to get used to for me. The plans took a little trial and error to figure out which one worked best for my company.

Switched from

[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

ZipWhip went out of business and Twillio did not fit our needs

Review Source

Response from Text Request

June 26, 2024

Chris, thank you for leaving us a review.

DD

Donna D.  
Manager  
Furniture  
Used the software for: 1-2 years

### "Tip Top Furniture "

June 20, 2024

5.0

We like being able to text our customers and use our business phone number so all employees can see and help our clients.

Pros

We like being able to interact with our customers in real time. It is helpful to send pictures.

Cons

It is difficult to send pictures sometimes.

Reason for choosing Text Request

Our advertising agency recommended text request.

Review Source

Response from Text Request

June 24, 2024

Donna, Thank you for leaving us a review.

MN

Morgan N.  
Retail Store Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Reach your customers TODAY!"

July 8, 2024

5.0

I have thoroughly enjoyed using Text Request, I am able to engage with my customers and employees from my desk and schedule messages to be sent out effortlessly.

Pros

The ability to type one message and send it out in a mass group message format.

Cons

That I haven't heard about Text Request sooner!

Review Source

Response from Text Request

July 11, 2024

Morgan, thank you for leaving us a review. Glad you heard of us! Please reach out to success@textrequest.com if you know of anyone else who should know of us!

MM

Mara M.  
On site  
Telecommunications  
Used the software for: Less than 6 months

### "On site supervisor "

July 16, 2024

4.0

Pros

It works great. Haven’t had any issues with it.

Cons

Nothing, everything works great with text request.

Review Source

Response from Text Request

July 18, 2024

Mara, thank you for leaving us this review.

TC

Toby C.  
LMFT, Owner  
Mental Health Care  
Used the software for: 1-2 years

### "Generate Revenue"

June 20, 2024

5.0

I was struggling to reach clients particularly for scheduling sessions and getting payment. So many of my clients utilizing texting to communicate and once implemented, Text Request paid for itself many times over.

Pros

It was the only product allowing me to text clients that I could find.

Cons

Some of the functional mechanics within the web app and mobile are challenging but do not impact the overall functionality of the app.

Review Source

Response from Text Request

July 2, 2024

Thank you for reviewing Text Request.

JB

Julia B.  
Commercial Lines Manager  
Insurance  
Used the software for: 1-2 years

### "UNMATCHED EASE OF USE"

June 20, 2024

5.0

Pros

The usability, open communication, and overall layout.

Cons

Occasional system bug causes issues, but have only ever had one real outage.

Switched from

[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

Zipwhip by Twilio went out of business.

Review Source

Response from Text Request

July 2, 2024

Thank you for this review.

SC

Savannah C.  
Patient Services Coordinator  
Medical Practice  
Used the software for: Less than 6 months

### "Helpful and To The Point"

July 9, 2024

5.0

Text Request has been a helpful tool in my role daily.

Pros

I thing that while Text Request has many helpful features, it doesn't have so much going on that it can't still be considered simple.

Cons

I don't have any complaints at this time.

Review Source

Response from Text Request

July 12, 2024

Savannah, thank you for leaving us this review. Glad to hear that you are enjoying Text Request.

MS

Micah S.  
Reservation agent  
Hospitality  
Used the software for: 1-2 years

### "Efficient and Reliable: A Review of TextRequest"

March 28, 2024

5.0

Overall, my experience with Text Request has been positive, providing a convenient and reliable platform for text communication.

Pros

The simplicity of the interface and its effectiveness in managing text communication.

Cons

Occasional delays in message delivery and limited customization options.

Review Source

Response from Text Request

June 14, 2024

Micah, thank you for taking the time to leave us this review.

MR

Martha R.  
FOM  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "TEXTREQUEST REVIEW"

July 15, 2024

5.0

My company loves it and looks forward to continuing to use is

Pros

easy to use,. scheduling ahead is so helpful

Cons

Tech Support is a bit hard to get ahold of

Review Source

Response from Text Request

July 18, 2024

Martha, Thank you for tkaing the time to leave us a review.

CM

Cindy M.  
Administrative Assistant  
Individual & Family Services  
Used the software for: 2+ years

### "Easy Way to Communicate with Clients"

June 20, 2024

4.0

Overall, it's been a great way for us to communicate upcoming events.

Pros

I can get messages out quickly to our clients.

Cons

I wish it were a little more cost friendly for non-profits.

Review Source

Response from Text Request

July 2, 2024

Cindy, thank you for leaving us a review.

SW

Samantha W.  
Vet Tech  
Veterinary  
Used the software for: Less than 6 months

### "Super helpful"

July 18, 2024

4.0

Pros

Ease of use Capability of product Connect to customers

Cons

Sometimes it doesn't go right through, seems to lag sometimes

Review Source

Response from Text Request

July 29, 2024

Samantha, thank you for this review.

AO

Anthony O.  
Branch Manager  
Wholesale  
Used the software for: 2+ years

### "Life of ease"

June 21, 2024

5.0

Pros

Proof we let someone know something. We deal with a lot of people who need constant reminders they have items in will call.

Cons

Ease of use. Simple addition of numbers and customers

Review Source

Response from Text Request

June 26, 2024

Thank you for leaving us a review. Glad to hear that Text Request is making life easier.

AM

Ardon M.  
Professional Home Consultant  
Real Estate  
Used the software for: Less than 6 months

### "Best TEXT app I have used!"

June 21, 2024

5.0

I have made more money and helped more people since I began using this product!

Pros

I love that I can respond to a lead immediately and start assisting them right then and there.

Cons

I have not identified anything that I do not like about this product... But I have only been using it for less than 6 months.

Review Source

Response from Text Request

July 2, 2024

Ardon, thank you for leaving us this review.

SA

Shelby A.  
Sales  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "Very helpful tool!"

July 9, 2024

5.0

I love text request, It has been a great tool for us!

Pros

I love that everyone on our team can login and answer the customers quickly.

Cons

That it counts the text sent, I don't know if we have gone over for the month and I wish emoji's didn't count for more.

Review Source

Response from Text Request

July 11, 2024

Shelby, thank you for leaving us this review.

JM

June M.  
Admin Asst.  
Food Production  
Used the software for: 2+ years

### "Communication "

April 30, 2024

4.0

Easy to work with and gives consumers another way to contact us with the use of their phone allowing them the freedom to just send a text.

Pros

It gives consumers a alternative was to contact us and send pictures

Cons

I am not fond of if I read an email and respond it grays out and is moved to the bottom of the page

Review Source

Response from Text Request

June 12, 2024

June, thank you for this review. Please reach out to success@textrequest.com so they can look into the filters and sorting for you.

FM

Faraz M.  
Occupational Therapist  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Review of Text Request"

September 12, 2024

4.0

Great resource to text, call and leave VM with patients. Allows me to be more personal with my patients.

Pros

I like the concept of being able to text patients from a non-personal phone.

Cons

getting an account situated, I had some initial trouble getting set-up.

Review Source

Response from Text Request

September 13, 2024

Faraz, thank you for leaving us a review. If you have any more questions please reach out to success@textrequest.com

HC

Hannah C.  
Client Advisor  
Accounting  
Used the software for: Less than 6 months

### "Five Stars"

August 13, 2024

5.0

Pros

I enjoy how Text Request is user-friendly.

Cons

There is nothing I have a problem with in Text Request.

Review Source

Response from Text Request

August 14, 2024

Hannah, thank you for leaving us a review.

AC

Ambra C.  
Office Manager  
Food & Beverages  
Used the software for: 1-2 years

### "Love this program"

June 21, 2024

5.0

Pros

We love how easy it is to communicate with our customers. Text works better that calling and emailing.

Cons

I wish I could text multiple customers the same message at same time

Review Source

Response from Text Request

June 26, 2024

Ambra, thank you for leaving us a review. I love that Text Request has made your customer communications easier.

ST

Shelby T.  
Physical Therapist  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Love it! Useful"

July 16, 2024

5.0

Pros

The ease of use and patients love it!!!!

Cons

Nothing, it’s great and easy to use !!!!

Review Source

Response from Text Request

July 18, 2024

Shelby, thank you for this review.

MR

Megan R.  
Office Manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Easy to Use"

June 21, 2024

5.0

Pros

Very easy to use for all staff and providers. Support has been great when needed.

Cons

Searching through messages could be enhanced. I will type in someone's name or number and at times it won't populate.

Review Source

Response from Text Request

July 2, 2024

Megan, thank you for leaving us this review.

EH

Elise H.  
Escrow Assistant  
Real Estate  
Used the software for: 1-2 years

### "Great for quick communication"

June 20, 2024

5.0

Great software, comprehensive and user friendly

Pros

The number links to our office number so it's easy for customers to get a hold of us.

Cons

The group chat feature, could be a little more intuitive

Review Source

Response from Text Request

June 26, 2024

Elise, thank you for leaving us a review. Please contact success@textrequest.com regarding what you'd like group chat to feature.

EM

Erin M.  
Center Director  
Education Management  
Used the software for: 1-2 years

### "Good small business solution"

May 29, 2024

4.0

It work, functional. Value for the price is decent. Would be nice to be able to use on a mobile device.

Pros

It makes contacting parents simple for real time schedule changes. Able to get immediate feedback on questions that don't require long emails.

Cons

Can be difficult to keep the batch texts updated, would be nice to link to other CRM programs.

Review Source

Response from Text Request

June 4, 2024

Erin, thank you for leaving this review. We love working within your industry. Please reach out to success@textrequest.com for any help. We also have a mobile app: https://www.textrequest.com/product/mobile-apps

KS

Karen S.  
MA  
Plastics  
Used the software for: Less than 6 months

### "Great Experience"

June 3, 2024

5.0

Great! It is easy to use. Being able to reach patients and communicate quickly is an advantage. Talking is not always possible so I would consider this a life line. Also the fact that patients can send photos to a private line is fantastic.

Pros

The ability to communicate when a call is not optional

Cons

I am new to the platform so I haven't found any yet.

Review Source

Response from Text Request

June 10, 2024

Karen, thank you for taking the time to leave us a review.

LB

Laura B.  
HR Coordinator  
Food & Beverages  
Used the software for: 2+ years

### "Traditions Hospitality Group - HR Review"

April 30, 2024

2.0

Pros

I like merge messaging feature that I can tailor a mass text. I also like that you can upload contacts' information to create a contact card. I do wish it was much easier. It was difficult for me to learn but the customer support video meeting was EXTREAMLY helpful. Being able to download message threads.

Cons

The notification alert tones. I would like more customization. What it takes to upload contacts and merge messages. The text request mobile app KILLS my cell phone battery (android).

Switched from

[Paycom](https://www.capterra.com/p/130949/Paycom/)

We have multiple users that are needing dashboards.

Review Source

Response from Text Request

May 1, 2024

Laura, thank you for leaving us a review. I've let our product team know about your CON.

EH

Ethan H.  
Recruiting and Sales Manager  
Construction  
Used the software for: 1-2 years

### "Great Platform for Texting"

May 29, 2024

5.0

Very easy-to-learn, easy-to-teach platform.

Pros

The ease of use and intuitive user-interface helps with training new staff

Cons

I wish there was a way to delete text messages, especially spam messages.

Review Source

Response from Text Request

June 3, 2024

Ethan, thank you for taking the time to leave us a review. Contact success@textrequest.com to get options to remove messages.

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