# My Practice Now Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is My Practice Now the right Medical Practice Management solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167058/my-practice-now/reviews --- My Practice Now 3.8 (9) [View alternatives](https://www.capterra.com/p/167058/my-practice-now/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of My Practice Now Ease of use 3.3 Customer Service 3.7 ## Showing most helpful reviews Showing 1-9 of 9 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use James A. owner Used the software for: 2+ years ### "Wonderful software!" October 30, 2017 5.0 ease of use / time-saving automations / patient communication tools / innovative & very responsive to my needs / marketing updates to help market my practice / cost-savings comparative to other systems out there. Pros Innovative approach to bring ease of use and automation to a busy functional medicine practice. Everything from day to day charges and payments - ledger for patients to payment automation and online patient communication - what an amazing piece of software! Review Source SM Sarah M. Doctor Health, Wellness and Fitness Used the software for: 6-12 months ### "not efficient for a chiropractic office" October 2, 2018 4.0 It takes a LOT of our time to communicate with software support. Support staff do not always understand the problem clearly or provide timely solutions, but they are always polite and, since the introduction of the support chat feature, they are very responsive. Pros cloud-based, clean and attractive look, incorporates lots of features which previously have been separate services/subscriptions. Cons This software could not have been designed for a high volume office. If you'd like to see your front office staff out on worker's comp for carpal tunnel, sign up now! What the other reviewer said about 14 clicks to achieve something simple is correct. It is not intuitive--in one section, a particular action will bring about a particular result, but in a different section of the software, if you try to do the same thing the same way, you have to do it slightly differently. Whereas many other systems will have you answer EXTENSIVE questions regarding options and settings during setup, this setup is incredibly simple, and then not tailored to your needs. They can tailor it, of course, but that's software customization and it's more of your time and money. Why not consider how most offices would want to do things and then provide the top two options in a setting? Review Source SM Sarah M. doctor Health, Wellness and Fitness Used the software for: 2+ years ### "24/7 service with a 15-minute response time is what the website says to expect " June 11, 2020 2.0 We've had several ongoing service issues for over a year that continue to be unresolved. The website has been down for over 6 hours and the response from support is, very unsurprisingly, not meeting the mark. Pros It's web-based and has a lot of potential. Cons There is zilch in the way of resources/training for features of a software that is always changing. Changes are great, if they're well-considered and if you make clients aware of them in a timely manner, and you have the support resources available to help your clients best utilize them. Review Source VR Verified Reviewer Naturopathic Physician Alternative Medicine Used the software for: Less than 6 months ### "MPN is transforming our office by automating so many tasks that we used to do the old fashioned way." October 30, 2017 4.0 Pros I love how much this software is customized to our needs to automate business processes that were costing us and our staff lots of time and money. It's freeing up our staff to use their time on more valuable projects. I love how responsive the team at MPN is to our needs and willingness to adapt and take suggestions to constantly improve the software. Cons The EMR portion of the software is not nearly as robust as the practice management side of the software. However, MPN has been consistent in being open to feedback and their next major roll out of improvements will be to upgrade the EMR with some of our suggestions. Review Source GG Garland G. owner Used the software for: 2+ years ### "I love this software." September 12, 2017 5.0 Pros It does everything I need and integrates very well. The development team listens to what we need and tries to add features that meet those requests. Cons Because software of this type is developing, every now and then there are a few growing pains. Nothing else really. Review Source Response from My Practice Now October 30, 2017 Thank you Dr. Glenn for your review. We are constantly updating our software to keep meeting your needs and to make sure we stay up to date with the technology that keeps developing. We appreciate and value your customer loyalty. VR Verified Reviewer Office Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Complicated Setup and Poor Customer Service" April 20, 2020 3.0 Poor customer service, software is not intuitive at all and complicated, lengthy, and time-consuming implementation. What is advertised seems fantastic - too bad we couldn't even get that far to see for ourselves. Pros The features advertised are fantastic and I wish I could say we used them all. Cons We've had so many issues with implementation and set up (on their side and ours) that we have never actually used the software in a live environment. Plus, customer service, when you can actually speak to someone is adequate but reaching someone is virtually impossible. I've tried cancelling our service for 3 weeks now and cannot get a return email or phone call from \[SENSITIVE CONTENT HIDDEN\]. Reason for choosing My Practice Now We are going back to GetHealthie and so far, 1 week into implementation, this is the right choice even though we can't track supplement inventory. Switched from [EHR 24/7](https://www.capterra.com/p/134091/EHR-24-7/) We needed a more robust system that would house our supplements, patients info, billing, and office schedule. Review Source DA David A. President Health, Wellness and Fitness Used the software for: 2+ years ### "Awesome!!!" October 30, 2017 5.0 Pros This software allows me to be in much more control of the office overall. They regularly provide updates that continue to improve the usefulness and overall experience. Review Source TC Tiffany C. Owner/Doctor Used the software for: 6-12 months ### "BEST SOFTWARE EVER!" November 15, 2017 5.0 Pros Easy to use, very customizable, keeps everything in one place-EHR, scheduling, integration with multiple resources, etc; continues to improve and add new features all the time, amazing and helpful staff, love it! Cons Hard to think of a negative with this software, only thing I would change would be adding an autosave for the EHR notes which I'm sure they will add! Always very responsive and accommodating for suggestions for improvements! Review Source DH David H. Owner, Psychologist Mental Health Care Used the software for: Less than 6 months ### "Terrible product, poor customer service - I'm an FPC member" May 19, 2018 1.0 None. Pros The features (if they worked) would be great! For example, they offer the ability to automate emails to clients. This feature is not very customizable and also VERY difficult to configure properly. Cons The system is extremely complicated, difficult to use, not intuitive, and their customer service is also terrible. We often had to send multiple emails, and our phone calls and emails were not returned. They make you sign a one year contract. After one month, I realized it would not work, and they made me pay for three months to cancel early. One further example: when you add a service to a client, you also have to add that to the ledger: it's not automatic. It takes 14 clicks to charge a client for a service and collect payment. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.