--- title: "Rescue Hub Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Rescue Hub Software - reviews, pricing plans, popular comparisons to other Fire Department products and more." source_url: "https://www.capterra.com/p/167085/Rescue-Hub/" page_type: "product" language: "en" --- # Rescue Hub Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Rescue Hub ## What is Rescue Hub? Rescue Hub is an online software platform for delivering & tracking Fire/EMS training. Put all of your paper rosters, skill verification sheets, and training documents on your own private training site, accessible to your personnel with a smart phone or tablet. Rescue Hub gives you the tools to assign & schedule training, track progress towards meeting training requirements, manage task books, create your own online training, and host your own training videos, all in one place. ## What is Rescue Hub used for? [Fire Department](https://www.capterra.com/fire-department-software/)[EMS](https://www.capterra.com/ems-software/) Top alternative Featured Overall rating Based on 52 user reviews Reviews sentiment Positive 94% Neutral 6% Negative 0% Starting price $1995 Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Rescue Hub?[Manage this product listing](https://www.g2.com/products/rescue-hub/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Rescue Hub 4.6 (52) VS. [4.6 (58)](https://www.capterra.com/p/179338/First-Due/reviews/) Starting Price $1995 Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (52) Ease Of Use 4.5 (74) Value For Money 4.6 (23) Value For Money 4.4 (71) Customer Service 4.8 (34) Customer Service 4.6 (73) ## Rescue Hub alternatives [4.7 (517)](https://www.capterra.com/p/121513/PowerDMS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [5.0 (20)](https://www.capterra.com/p/210778/PSTrax/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.5 (49)](https://www.capterra.com/p/172196/Expiration-Reminder/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [3.8 (8)](https://www.capterra.com/p/179931/VectorCare/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 63% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/167085/Rescue-Hub/alternatives/) ## FAQs about Rescue Hub Overview ### Which roles and teams benefit most from Rescue Hub? Rescue Hub is most used by fire service leaders, company officers, and frontline emergency responders. Chiefs, battalion chiefs, and captains use it to oversee staffing, training, and operational readiness, while firefighters, EMTs, and paramedics rely on it for incident coordination, documentation, scheduling, and communication across fire and EMS teams. Answer based on 52 reviews Overview ### What company size and specific industries is Rescue Hub built for? Rescue Hub is designed for departments of any size that need to track and deliver training to their members. It fits organizations that still rely on email, YouTube, Dropbox, or paper binders to manage training materials, regardless of industry, as long as department-level training delivery is the main need. Features and Usability ### What are the key features of Rescue Hub? Rescue Hub includes incident management as a core feature, with reviewer-cited strengths in training management and training tracking. Commonly used features include assigned training with video content, calendar management and event scheduling, attendance tracking, file management for training records, compliance reporting, and communication tools for department-wide updates. Answer based on 27 reviews Limitations ### Does Rescue Hub have bugs or technical issues? Rescue Hub works reliably for many teams, and issues that do appear are often resolved quickly through support. Fire departments and EMS administrators commonly describe few software problems overall, but some users report login trouble, slow-loading pages, overdue items displaying incorrectly, browser compatibility concerns, and limited mobile convenience without an app. Answer based on 17 reviews Integrations ### Which third-party tools and platforms does Rescue Hub integrate with? Rescue Hub connects natively to Google Calendar. Getting Started and Support ### How easy is it to onboard and train a team on Rescue Hub? Rescue Hub is generally quick to onboard for firefighters, instructors, and nontechnical staff because assigned training, calendars, and records are easy to find. It offers in-person training, live online sessions, webinars, and documentation. Admins and mid-level managers may need more time for reporting, setup, permissions, and tracking overdue items. Answer based on 27 reviews Getting Started and Support ### What customer support options does Rescue Hub offer, and how do users rate the experience? Rescue Hub offers email/help desk, a knowledge base, phone support, and chat. Users often describe support as quick, helpful, and willing to adapt the system to department needs. Some users still report a learning curve and occasional confusion with task visibility or records, but interactions with support are generally positive. Answer based on 14 reviews Features and Usability ### How well does Rescue Hub handle training tracking? Rescue Hub keeps training records organized and visible, making it easier for departments to assign, deliver, and confirm completion. Fire departments, EMS teams, and mid-level managers often value the centralized tracking, progress views, and reporting, though some users find report selection, page customization, and correcting logged entries less convenient. Answer based on 20 reviews Features and Usability ### Is Rescue Hub easy to use? Rescue Hub feels easy to learn for many end users, with clear menus, assigned training views, and a readable calendar. Firefighters, supervisors, and non-technical staff often find daily tasks straightforward on desktop and mobile devices, though some users mention slow page loads, cumbersome navigation, and a few browser-related frustrations. Answer based on 20 reviews ## Features AI summary Based on 166 Fire Department reviews Capterra reviewers highlight these as the features buyers care about most when choosing fire department software: - **Records Management** (**50%** of reviewers rated this feature as critical) - **Incident Management** (**57%**) - **Reporting & Statistics** (**47%**) Rescue Hub includes **Incident Management** and **Reporting & Statistics**, giving fire departments a way to track emergency response activity and review operational data over time. However, it does not include **Records Management**. Instead, it offers **Scheduling** (**42%**), which can help departments organize shifts and staff availability. Together, these features help businesses maintain visibility into incidents, monitor performance, and keep daily coverage on track. Reporting & Statistics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Scheduling 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Attendance Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage attendance for classes, shifts, meetings, or events Communication Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Event Calendar 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important A list of events with their respective dates Training Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track employee/learner's progression through training programs Rescue Hub 10 features ### All Features - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Event Calendar: A list of events with their respective dates - Incident Management: Manage and track all disruptions and incidents - Instructor Management: Manage the instructor/teacher's schedule, tasks, responsibilities - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Training Management: Track employee/learner's progression through training programs --- Get Advice We can help you find the software with the features you need. Features 4.4 (52) 4.4 Based on 52 reviews ## Pricing Value for money 4.6 (23) Free Trial Basic $1,995 Per Year Value for money 4.6 (23) 4.6 Based on 23 reviews ## Integrations [ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (34) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (34) 4.8 Based on 34 reviews ## User reviews Overall rating 4.6 Based on 52 reviews Filter by rating 5(32) 4(17) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent CD Craig D. Captain - Training and Professional Development Public Safety ### "Great program for scheduling and tracking training" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 9, 2022 Scheduling training is easy, and all crews can easily see upcoming events. Pros It is easy to enter and edit events. It is easy to view and plan upcoming events. Cons Creating reports can be confusing at times Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. CC Cary C. Fireman Health, Wellness and Fitness ### "Use for Snohomish County Fire Training Academy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 November 18, 2021 Satisfied. Easy to communicate with other instructors. Need an app for iPhone, though. Pros Great features. Like that instructions and files can be added for discipline instruction so training is consistent. Cons Having an app for iPhone would be really great to have. It's a pain to have to go onto the internet every time. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. HM Hank M. Fire Chief Government Administration ### "One more thing for us to use" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 November 9, 2021 Pros County made us use it, at some point it my be more helpfull. Cons Still am using paper records too, use it for we have too. Reasons for choosing Rescue Hub County said we had to use it Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ME Matthew E. Fire Lieutenant / Paramedic Public Safety ### "Needing quicker access to custom options" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 July 13, 2021 I like it overall, and I think it helps organize training and schedules. With some ability to have individual users be able to customize certain options I think it could be amazing. Pros I like the home page consisting of the monthly calendar with the agenda listed for each day, and that the agenda is linked to the corresponding training. That is by far the most convenient aspect of the program in my opinion. Cons I don't like that I can't customize the 'my assigned training' page. I'm not sure if the administrator can, but it would be nice to have the ability to organize the order of display boxes on that page to fit my needs. There are a lot of options in the reports tab which is great, but it can be cumbersome to find the exact report I need ran every time. There are two or three reports I run regularly, and it would be nice to have a saved report query to click on when I need it. As a mid-level management employee, this would make it much easier to keep track of my crews training needs. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ME Michael E. Fire Fighter Public Safety ### "Fire Fighting" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 May 29, 2021 Pros Accessing video links and ease of testing. Cons It needs highlighting for incomplete tasks. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JP John P. Battalion Chief Public Safety ### "Rescue Hub for Fire Service Training" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 25, 2021 Pros Easily adaptable to our organization needs Cons Nothing comes to mind. I like the product Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. GK Gunter K. Training Officer Public Safety ### "So far very good!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 7, 2021 Pros Easy implementation, user friendly . Accessible from all different devices. Cons Nothing so far. Need to work with it a few more months. Reasons for choosing Rescue Hub All other online based training products we looked at were too convoluted and less end user friendly. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AF Alex F. Firefighter Public Safety ### "Great Product for Organizing Tasks" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 28, 2021 Very Stress free and very beneficial for keeping track of all my tasks to complete. Pros Rescue Hub organizes your work to do for you and I felt that it was really easy to keep track of how far along I am throughout the year. Cons There was not one thing that I didn't like about Rescue Hub Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. GM GARY M. Chief Public Safety ### "Great time saver for the Chief, but helps out the members a whole lot also." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 14, 2021 Trying to solve training tracking, which RescueHub has done, but it has been very helpful in providing training. It also allows the Firefighters to self-serve and track many training tasks that were previously very disjointed and manual. Pros Ease of use for members, able to offer up training that does not not require hands on, being able to run comprehensive reports on training progress. Cons At first I felt that the lack of a dedicated ap would be a hinderance but the UI seems to work pretty well. Would like to be able to get more report formats that we require, looks like that may be a WIP. Reasons for choosing Rescue Hub Responsiveness during pre-sales. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. DT Drew T. Fire Captain Government Administration ### "RescueHub" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 November 17, 2020 Pros I appreciate being able to log all training with relative ease. Cons I don't find RescueHub particularly easy to navigate. It can be difficult to track down required training because required training is often found in different areas of the program. Also, some of the category headings/titles do not make much sense. Additionally you cannot edit or amend evals or training once you've logged it. Specifically this can be frustrating when you've entered an errant date. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. [View all Reviews](https://www.capterra.com/p/167085/Rescue-Hub/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [EPR FireWorks vs Rescue Hub](https://www.capterra.com/compare/162019-167085/EPR-Fireworks-vs-Rescue-Hub)