# Rescue Hub Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Rescue Hub the right Fire Department solution for you? Explore 52 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167085/Rescue-Hub/reviews --- Rescue Hub 4.6 (52) [View alternatives](https://www.capterra.com/p/167085/Rescue-Hub/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Rescue Hub Ease of use 4.3 Customer Service 4.8 ## Pros and Cons in Reviews ME Matthew E Fire Lieutenant / ParamedicPublic Safety, 11 - 50 employeesUsed the software for: More than 2 years. “I like the home page consisting of the monthly calendar with the agenda listed for each day, and that the agenda is linked to the corresponding training.“ July 13, 2021 CD Craig D Captain - Training and Professional DevelopmentPublic Safety, 51 - 200 employeesUsed the software for: More than 2 years. “Creating reports can be confusing at times“ November 9, 2022 ME Matthew E Fire Lieutenant / ParamedicPublic Safety, 11 - 50 employeesUsed the software for: More than 2 years. “I like it overall, and I think it helps organize training and schedules. With some ability to have individual users be able to customize certain options I think it could be amazing.“ July 13, 2021 ME Matthew E Fire Lieutenant / ParamedicPublic Safety, 11 - 50 employeesUsed the software for: More than 2 years. “I don't like that I can't customize the 'my assigned training' page.“ July 13, 2021 DC Dawn C Assistant Chief, Chief Medical OfficerPublic Safety, 11 - 50 employeesUsed the software for: Less than 6 months. “Your product could make the connections between districts, county, and state a really good thing.“ October 5, 2020 CC Cary C FiremanHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: More than 2 years. “It's a pain to have to go onto the internet every time.“ November 18, 2021 MW Matt W CaptainPublic Safety, 201 - 500 employeesUsed the software for: More than 2 years. “Great calendar, assigned training, and task menus. “ November 12, 2020 DC Dawn C Assistant Chief, Chief Medical OfficerPublic Safety, 11 - 50 employeesUsed the software for: Less than 6 months. “This has been a bit overwhelming to get things up and running and to understand all the systems.“ October 5, 2020 ## Showing most helpful reviews Showing 1-25 of 52 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jon C. Business Manager Public Safety Used the software for: Less than 6 months ### "Intuitive, powerful and easy to use" April 18, 2020 5.0 Fantastic, great company to deal with. Pros Intuitive, powerful and easy to use. Everything makes logical sense and is editable if not. Reporting is flexible and quick. Cons Cost and limited other Fire Departments using the software in Canada. Review Source ME Matthew E. Fire Lieutenant / Paramedic Public Safety Used the software for: 2+ years ### "Needing quicker access to custom options" July 13, 2021 4.0 I like it overall, and I think it helps organize training and schedules. With some ability to have individual users be able to customize certain options I think it could be amazing. Pros I like the home page consisting of the monthly calendar with the agenda listed for each day, and that the agenda is linked to the corresponding training. That is by far the most convenient aspect of the program in my opinion. Cons I don't like that I can't customize the 'my assigned training' page. I'm not sure if the administrator can, but it would be nice to have the ability to organize the order of display boxes on that page to fit my needs. There are a lot of options in the reports tab which is great, but it can be cumbersome to find the exact report I need ran every time. There are two or three reports I run regularly, and it would be nice to have a saved report query to click on when I need it. As a mid-level management employee, this would make it much easier to keep track of my crews training needs. Review Source DC Dawn C. Assistant Chief, Chief Medical Officer Public Safety Used the software for: Less than 6 months ### "Getting some direction" October 5, 2020 3.0 (Continuing) "no uploads here". I'm even going under "staff" 4. Overall, I can't view entries and specifically documents. I am keeping my own records. Some of the skills sheets are inaccurate for a given qtr (that may be related to our local people not entering the information). I know I have dumped a lot on you. I have attempted to work with one of the people that was on the original team to bring in your product, but he is not totally understanding things so I thought I would reach out to you. I like the overall idea, I know I am missing some things. I am not a computer wiz but I am teachable. Your product could make the connections between districts, county, and state a really good thing. Your assistance is greatly appreciated. I hope I am not overwhelming your group. Thank you for your time. Sincerely, Dawn Cannizzaro, WCFD17 Pros Keeping track of records all in one place allowing the County and State to in turn keep track of ongoing EMS training Cons This will be more of a general questioning and understanding communication note. This program was introduced earlier this year as a way to have one central location for keeping track of ongoing continuing education for EMT's/First Responders in the fire service for Whatcom County. We also changed to a new online educational program as well for those required courses and skill trainings. This has been a bit overwhelming to get things up and running and to understand all the systems. I would like to list some of the things I am running into that have made it difficult to enter in the needed data on each volunteer EMT. 1. Maybe the problem would be assisted if I were provided administrative access. In the process of this, that was missed. The original team is currently asking us to keep trying this new program, still not having it be the official resource yet. 2. Under overdue tasks, some of those tasks have been completed but it shows them still to be done. I do not find a way where I may view completed tasks. I must admit, I have had to obtain the access password for each EMT to try and enter their data. It is for the benefit of the dept. as well as each EMT to know what and what has not been completed for mandatory ongoing training. I must know where they are at for them to continue to go out in the field in answering 911 calls. 3.No way to easily view - if at all, the training and tasks completed. This is the core of what I need. I get to dead end screens Review Source JC Jennye C. Administrative Assistant Public Safety Used the software for: 1-2 years ### "Rescue Hub has helped our department better track and organize training records. " January 23, 2018 5.0 Rescue Hub has allowed our department to keep better track of required training, reduce paperwork related to training, and has allowed us to upload and assign training to employees. It allows our employees to go to one location for training, Rescue Hub! Pros Rescue Hub comes with great customer support/service. We receive quick feedback and responses from Rescue Hub. We have been able to customize our page based on our needs. RescueHub is a very user-friendly system for users. It allows for employees to quickly view what training has been assigned to them, what training has been completed, and what training still needs to be completed. It also allows for Training Officers and Supervisors to view what training is completed/incomplete by running a report on their training status. From an administrative view, the overall functionality of adding built content to RescueHub for required training and assigning quarterly and annual tasks to firefighters is very straightforward. This includes adding videos, quizzes, PowerPoints, links to other websites, etc. The calendar is easy to read. It has become a daily tool utilized by the BCs/Captains to view what training is scheduled or any upcoming training. Attendance can be taken while a drill is occurring and people are showing up for drill and can be used from a smart phone. Review Source JI Jason I. Battalion Chief Used the software for: 1-2 years ### "By far the best training records and delivery system I have worked with." November 28, 2017 5.0 Pros Rescue Hub is very easy for firefighters to use. They login and all of their training requirements are listed. Once completed they self certify that the training is complete and it gets recorded. As a Training Officer I could login in and quickly check anyone's training records for completion. Additionally, I could quickly make training requirements and post training events. The calendar provides schedules, times, and locations for training events across our entire department. Rescue Hub has become an essential resource for training delivery in our department. Cust support provides immediate support for his product and it is extremely customizable. Cons Do date I do not have any issues with Rescue Hub. Most of the issues that we have experienced were related to difficulties with individual logins and getting people to participate daily. Rescue Hub has changed how we deliver training in our department so it has taken time for that adjustment. Any issues that we have had with the product have been fixed immediately and in most cases were more related to changes that we made as we developed the program. Review Source JN Jeff N. Firefighter Public Safety Used the software for: 1-2 years ### "Fire Review" March 24, 2019 4.0 Good. I have recommended it to friend at another department to look into. He works at a police department, so I am not sure if Rescue Hub is an option for his department, but I think it would be a good fit. Contact me if you would like to know the department contact info. Pros Central location for training scheduling, documentation, and reference materials. Cons On the My Assigned Training menu/page, the bottom has a section called Requirements. I like this, because you can see what is done and what is incomplete, but two things frustrate me about it: 1) it takes a while to populate 2) you can click on a requirement/class/event/task and when it opens it does not show me when I completed this class. That would be a nice feature. I know I can pull a training report, but frequently I will get asked about when I did a class and it would be nice to access that information directly from that page. Review Source JB Joe B. Captain Public Safety Used the software for: 2+ years ### "Good product" January 27, 2020 4.0 Pros I like that I can schedule instructors and they can log into their account and see when they are working. I like that I can link websites and files to each day. I like that I can drag events around the calendar. Cons I would love it if I could double click on a day and it would automatically open a new event. In outlook, it is much simpler to add and delete events in the calendar. If you could make it work like outlook or google calendars it would be much more user friendly. I like the product though. Thanks! Review Source Response from Dropkick Studios January 30, 2020 Hi Joe, thanks for your review, we appreciate it! There is a way to create a new calendar event by selecting the time range and clicking the "new event" button. I'll contact you directly with the details. VR Verified Reviewer Fire Chief Government Administration Used the software for: 1-2 years ### "great product" December 5, 2018 5.0 Great interaction with the entire team Pros Easy to use from all platforms, mobile, laptop etc. The email style service is awesome, without it we didn't have a way to communicate with each other Cons I don't have anything at this time its all good Review Source JP Jon P. Firefighter Public Safety Used the software for: 2+ years ### "Rescue Hub is a necessity!!!" February 12, 2019 5.0 This program has done a great job making it simple to identify upcoming required trainings. A quick snapshot of the calendar makes it easy to see who is on the schedule for trainings. The access to training files, and course documents is excellent. Pros Easy to track training. Simple to use. Easy to learn. Cons Difficult to access missed, or overdue training's. Occasional "rabbit holes" when going from requirement, to task. Review Source SW Scott W. Firefighter Public Safety Used the software for: 2+ years ### "Ruscue Hub keeps our department organized!" March 19, 2019 5.0 Pros Keeps all our training and classes in one centralized place and tracks completion of our assigned tasks! Cons Nothing, overall this software is hugely helpful! Review Source JH Joe H. Capatain Public Safety Used the software for: 1-2 years ### "Simple to use, flexible to the needs, excellent customer service!" November 23, 2017 5.0 Massive benefits to include but are not limited to; increased efficiency, video technology, enhance tracking, electronic training file storage. Pros What I love about RescueHub is the developer's passion to service our department specific needs. "No" was never really an answer, Customer service agent would find ways to make things work for us. Cons RescueHub has few if any flaws. Hyperlinking to a new to "tab" would increase efficiencies on the users end. Review Source SJ Scott J. FF Public Safety Used the software for: 2+ years ### "End User " November 1, 2019 4.0 Pros Seems easy to navigate. Also easy to upload documents to training files. I'm only an end user so I don't have any other knowledge as to how the admin side of it works. Cons Would like to be able to discard past due training items that are no longer relevant. I have something that always shows up in my to do training that is from 2017. Review Source JM Jason M. Firefighter/ EMT Public Safety Used the software for: 2+ years ### "Easy to use." March 25, 2019 5.0 It's a great way to see what training is due at a glance. Pros I don't have much of a tech background, I really appreciate how easy this product is to use. I don't have to spend any time trying to figure it out and can instead spent the time training. Cons The only con is that it requires a password I regularly forget. Review Source MJ Mike J. Captain Public Safety Used the software for: 1-2 years ### "Tracking made easy " February 15, 2019 5.0 Pros It has made it easy to complete task books and evaluations. Tracking my crews progress on competing our training is easy too. Cons I have not had any problems, its organize and easy to follow, no complaints Review Source TF Terri F. Captain Public Safety Used the software for: 1-2 years ### "Rescue hub review" March 21, 2019 4.0 Pros Easy to navigate and find your daily training. Cons Can’t add crew member to training if they already did it with another crew. Should be able to document who was present regardless of requirement. Would be great to document paramedic certification check offs. Review Source SS Steve S. Firefighter Public Safety Used the software for: Less than 6 months ### "Great Platform" March 2, 2019 5.0 Pros How it can incorporate a broad depth of information for our department. It is also a great way to track my training and certifications. Cons I have yet to have any issue with Rescue Hub Review Source JH Jake H. Firefighter/EMT Public Safety Used the software for: Less than 6 months ### "Rescue Hub Review; Jake Hepper" February 26, 2019 4.0 Organization and documentation. Pros I am still learning the software and the navigation of the program, but thus far, it has been a great "one stop" resource for training, certifications, evaluations, documentation, public education, and calendar organization. It allows me to review what is going on for the day or week, but also gives me the ability to plan months ahead and stay organized. Cons I have yet to find any major flaws and/or things I dislike about Rescue Hub. If I have any recommendations and/or ideas, I will be sure to advise the correct personnel of my thoughts. Review Source ME Michael E. Fire Fighter Public Safety Used the software for: Less than 6 months ### "Fire Fighting" May 29, 2021 4.0 Pros Accessing video links and ease of testing. Cons It needs highlighting for incomplete tasks. Review Source RP Ryan P. Training Division Chief Public Safety Used the software for: 1-2 years ### "BFD Training Division" May 16, 2019 4.0 We are able to develop and deliver training in a way that is much more effective than ever before. We use Rescue Hub to track data and implement change as needed. We are looking forward to checking out the new "Task Books"! Pros We are able to customize content. We have the ability to organize groups and training topics. It is easy to assign Training. Customer Service has been great. Cons Navigation can be cumbersome at times. It seems there is some redundancy in building Training Requirements. We aren't able to organize documents the way that we would like. The software can be slow at times. Review Source Response from Dropkick Studios May 17, 2019 Ryan, thanks so much for your review, we appreciate it! We're taking a look at some of the pages that are running a little bit slow, and have made a couple of changes to help out with page load times and navigation since we last spoke. AR Antonio R. FF/EMT Public Safety Used the software for: 1-2 years ### "Rescue Hub Review" March 27, 2019 4.0 Overall the product has been very helpful in streamlining and tracking our training. I have had very few issues directly with the user end of the software that could not be easily solved. Pros Top pros include ease of getting training requirements from our training division to our members and the ability to track all entered training. In addition having one central place for storing training documentation is very helpful. The ability to have additional links to supplement the required training is also a great benefit. Cons Oftentimes the behind the scenes management of the product is a bit misunderstood. As I complete a training event and cannot self certify it will sit unchecked for some time and I don't know who is responsible for verifying my completion. Review Source CD Craig D. Captain - Training and Professional Development Public Safety Used the software for: 2+ years ### "Great program for scheduling and tracking training" November 9, 2022 5.0 Scheduling training is easy, and all crews can easily see upcoming events. Pros It is easy to enter and edit events. It is easy to view and plan upcoming events. Cons Creating reports can be confusing at times Review Source TK TJ K. Captain Government Administration Used the software for: 2+ years ### "Easy to use and track training." March 2, 2020 5.0 Our fire department has been using the platform to facilitate training for the last 3 years. It is well built to meet our needs which can vary greatly. The platform can handle scheduling, communication, distribution and tracking of all training for a large number of users. The UI is clean logical and easily conforms to various mobile devices. I highly recommended RescueHub to any organization that needs a robust platform for managing training within their workforce. Pros All in one features ie; Scheduling, communication, tracking, delivery of media for all types of training. Cons Haven't found any cons about the system. Review Source WP William P. Captain Public Safety Used the software for: 2+ years ### "User report" April 3, 2019 4.0 This system makes it very easy to keep track of not only my own training but my crews as well. No surprises at the end of the quarter. Pros This system makes it easy to log all of my training without having to look up codes or find external data for entry. If the instructor needs to enter the training it is easily done and if I need to it is just as easy. All of my information is available on the individual training entry so I know what I need to do to complete the training. Cons Making certain that the training I am viewing applies to me. Review Source CC Cary C. Fireman Health, Wellness and Fitness Used the software for: 2+ years ### "Use for Snohomish County Fire Training Academy" November 18, 2021 5.0 Satisfied. Easy to communicate with other instructors. Need an app for iPhone, though. Pros Great features. Like that instructions and files can be added for discipline instruction so training is consistent. Cons Having an app for iPhone would be really great to have. It's a pain to have to go onto the internet every time. Review Source TC Tyler C. Firefighter Public Safety Used the software for: 1-2 years ### "Overall Great Tool" July 8, 2019 4.0 Good. Pros Easy to use message board that directly goes to your personal email as well. Cons Rescue Hub needs an app. It would be much easier for use on the road (which is most of the time). Also, the first things that pops up should be the users schedule/messages/appointments. This is what most users care about. Going to "My Events" should be the home page. Review Source Response from Dropkick Studios July 26, 2019 Hi Tyler, thanks for your feedback, we definitely appreciate you letting us know about how we're doing. I like the idea of having a Rescue Hub app, it may be something we look at in the future. As for your other suggestion regarding what displays first, we'd probably have to make this a setting you could choose vs. making this the default thing that shows up for everyone. The Snohomish Training Academy uses Rescue Hub a little differently than a fire department does, so we'd want to make sure that any changes we make don't impact what they would need. If we end up making this change, we'll definitely let you know. Thanks again for your suggestion, we really appreciate it! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.