Who Uses This Software?

People who think payroll and taxes shouldn't be so hard. OnPay simplifies payroll, automates (and guarantees) tax filings and payments, syncs with Xero and QuickBooks, and can even handle benefits.


Average Ratings

138 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $36.00/month
    See pricing details
  • Pricing Details
    First month free, then $36 + $4 per employee each month. No hidden fees.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • OnPay
  • www.payrollcenter.com
  • Founded 2007
  • United States

About OnPay

Growing businesses love OnPay. "It's an easy, quick, mobile-friendly system that doesn't require a steep learning curve," according to Entrepreneur's list of the best small business payroll solutions. Pay employees by direct deposit, automate tax payments and filings, and get OnPay's guarantee that filings will be error free. For $36 plus $4 per employee (and no hidden fees), get unlimited pay runs for hourly, salaried, tipped workers, and contractors. You can even add benefits in all 50 states.


OnPay Features

  • 401(k) Tracking
  • Benefits Management
  • Check Printing
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Reporting/Analytics
  • Self Service Portal
  • Tax Management
  • Vacation/Leave Tracking
  • W-2/1099 Preparation
  • Wage Garnishment

OnPay Reviews Recently Reviewed!


Great (probably the best) online payroll service

Dec 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I run a small business and onpay is perfect for processing our payroll. Some of the features we love:

1) Easy to use interface

2) Employees enter all their own bank information, withholdings, etc.

2) Employees can log in to download their own tax forms, details of previous pay runs, etc. (I don't need to print or distribute these forms or information.)

3) Onpay takes care of all the appropriate taxes, etc.

4) Although I am on a biweekly pay cycle, I can run a payroll whenever I want. (For instance, I can make a separate holiday bonus run)

5) I can easily switch between paper checks or direct deposit if needed

6) It's easy to adjust an employees pay or add other categories of payment

7) Great customer support. Whenever I have had a question or needed assistance, I have had the answer pleasantly and quickly

8) It's a great value and you get what is promised. I don't get any emails asking me to purchase other services or upgrade or other things that I don't need.

9) The transition from our previous payroll service to Onpay was easy and seamless.

Cons: When I am out of the country, I have a hard time running payroll. I know this has to do with internet security, but I wish there was a straight-forward way to accommodate this issue.

Overall: I really love this online payroll service. After a lot of research of a variety of payroll options, we moved from Paychex to OnPay a couple of years ago and it was absolutely the right move. I can't speak for large companies, but for small and medium sized companies I do believe this is the best, most reliable and most economical service available.

OnPay satisfaction

Dec 04, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Visually intuitive platform that takes what is a central admin process from functional to pleasurable.

OnPay offers simple, clear, visually attractive navigation for both the admins and the employees. Multiple reports options with the same visual simplicity and clarity, all easily sharable and usable. By comparison to the alternative payroll software we used prior, OnPay feels like its been designed by users, and not by accounting mechanics.

Cons: The OnPay software just works, if there are problems, or least likes, can't think of anything significant.

Overall: The big problem solved over the previous provider experience is the quality of customer service. Instead of being handed from 'specialist' to 'specialist', and putting up with constant confusion, mis communication and errors, OnPay are just on it. When you talk or communicate with OnPay you communicate with a real person who knows their business, what your business needs, their software, and who won't stop working with you personally until you are completely happy.

I haven't used any other payroll software, but that's because OnPay has proven to be excellent.

Dec 05, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's web-based, so I can access it from anywhere. This is a big benefit as I'm not always at the shop when I need to add an employee or check out if someone has PTO or something to that effect. The price is fantastic and the support has been superb. I've had to open a couple of support tickets due to issues I had early on with not understanding how to do payroll (brand new business owner) and they've been phenomenal. Very fast support response and they're always helpful.

Cons: It's likely not so much a con against OnPay as it is against payroll in general, but the process was a little confusing at first. Figuring out which payroll items to use for things like QSEHRA wasn't immediately obvious, but looking through the Knowledge Base or asking their support team I was eventually able to figure it out. This did mean I needed to make some retroactive corrections which OnPay was able to handle for me.

Overall: OnPay does everything I need from a payroll perspective, from onboarding through WA State L&I taxes & federal payroll taxes. It makes being a business owner so much simpler than some of the payroll horror stories I've heard.

Capterra loader

This software does exactly what I need - Pay folks, keep track of the taxes.

Dec 07, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
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Pros: I run a small business with one part-time employee. Onpay is easy to use for weekly pay. They pay my employee, allowing her to split between checking and savings. They make the deductions required by law and do the filings. In essence, they do everything except enter the time my employee worked each week. It's very, very easy to use. Useful reports are available when they are needed. I've not used customer support, that's why I rated it 3 stars.

Cons: The initial set up took a little effort, and I remembering it being not real clear. I have not had any other problems.

Overall: I don't have to learn and keep up with tax laws. I don't have to pay Kelly Services to keep up with payroll for a single part time employee. It's super easy to use and my employee gets notice that payroll has been processed as soon as I submit it. We use direct deposit and employee loves that. The software saves me time and money and gets the job done right with almost no effort on my part.

It works as long as it works. If theres a compilation go ahead and cancel the account.

Apr 02, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money

Pros: Dashboard right online where I can customize all my payroll calculations. I can handle everything from the my laptop.

Cons: You get what you pay for. Onpay is an inexpensive solution to payroll needs for a small business. Sometimes it can be difficult to get a good accountant to take on a small account. It was perfect as far as scale goes and its a really brilliant concept. The trouble came when my state Department of Revenue blocked Onpay from fileing my payroll taxes. There did seem to be a legitimate issue and I am convinced that the guys and gals at Onpay were taking the correct steps to file my taxes but "shockingly" there seemed to be some incompetence on part of my state government. So why am I disappointed in Onpay? When they were unable to make the filing on my behalf they informed me of the difficulty and asked me to verify the information I provided. I was back and forth with the State and Onpay multiple times. Reassured the information was correct... Informed it still didn't work... this cycle played out two or three times. This is the point at which I feel Onpay failed me as a customer. Instead of reaching out and assigning A resolution specialist to run this thing to ground, they let me out to dry. because I messed around trying to get Onpay to help me resolve the issue I am now incurring penalties and am faced with paying a tax profesionals consulting fee to work the tangles out of my tax filings. My advice, go local where you can sit down with the pro and let he or she shepherd you through the maze.

OnPay Review

Dec 05, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I have been using OnPay for my company's payroll needs since November 2016 and it is fantastic. It is one stop shopping for all of my payroll needs from the overall functionality of the system to the payroll and tax reports the system prepares (and files) on my behalf. But my most favorite feature of this system is their chat functionality. When I am running payroll or have questions, they are always available to me and help me with my questions and issues. They walk me through every step and sometimes even suggest a phone call to help me with my issues. I've never been left w any issue outstanding. It is fantastic.

Cons: My accountant doesn't love the way the data exports out of the OnPay system into my Quickbooks company file.

Overall: OnPay is fantastic. I can't imagine you will be disappointed with their outstanding service.

Great UI, Easy to reach Customer Service, Dependable

Oct 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The user interface is easy to use. I simply plug in the payroll hours and after a few steps I'm done. I don't have to worry about figuring out taxes, unemployment, etc. It also takes of my W2's at the end of the year. When I need help, I can chat via messenger or email them and I get a response in a day or so. Its also the cheapest I have found. Everyone I worked with has always been really nice. I have saved a lot of time.

Cons: More reports using charts instead of just numbers. Being able to compare previous years to see how your doing in comparison. Its very possible that this is already implemented and I just have not figured it out. It would be nice to have a Clock in - and Clock out program attached to this so that I do not have to do it on a separate program.

OnPay has been fantastic!

Nov 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: OnPay is super easy to use. It's easy to navigate the website and to access reports. Everything is laid out easily, so you know what information you need to include and how to input it in the software as you're setting up the company, adding employees, and running payrolls. Anytime I've had a question, I've been able to chat online with a customer service agent and get immediate direction on how to do something.

Cons: There's nothing that I really don't like about the software. Everything is straightforward and easy to use.

Overall: I've only used onpay for the basic payroll functions, but it has simplified the process for me. I do the payroll for 5 different companies and it's so easy to switch between them and take care of them all at once. I love the low fees and that I can run multiple payrolls a month for the same fee amount. I also like that it's easy to quickly cancel and resubmit a payroll when I realized I forgot to include a new employee's deduction.

Good Choice for a Small Business Service Provider

Nov 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Payroll is very new for me to do and I needed support. OnPay reviewed well, but their service has been great. Very timely when I send or call asking for help as often I didn't know what to do. The reps would walk me through it and problem solved (as well as the stress considering I'm in CA which has a lot of rules to follow). Cost structure is fair as I pay the base price then only for the employees who have worked for me that month which is really nice as my business is seasonal.

Cons: Sometimes working through the different tabs is hard then to find the report I want to create the filter. It takes getting used to and some hits & misses. Or the pay structure is flexible in some parts and other ways not in how I use it. But compared to other services, their pay structure is way more flexible.

Overall: As a small business, OnPay has served my payroll needs affordably which I really appreciate as ever penny matters. And the service they provide is great. I feel alot better working things through with them as the stress goes away if I thought I made a mistake I can't fix.

This will save you a lot of time and money!

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have had numerous times when we have had a question or we do not where to find something within their system and we can immediately, via their live chat, ask a question and get immediate help.

OnPay is very easy to set up and to use. If you have a question or a problem they will walk you thru the process of what you need to do by giving you clear step by step directions.

On Pay has saved our company money in bookkeeping time for not only the writing of payroll checks to the employees, but the tracking of vacation and sick leave and all of the different tax entities that must be paid each month, quarter or annually.

Cons: So far I haven't found anything that I can say I dislike about the program. If I would change anything it might be to increase the number of companies that they can integrate the time sheets from or maybe create their own.

Overall: Over the past 9 months that I have used OnPay I have only had positive experiences and I would highly recommend that you check them out and see how much money they can save you too!

Best payroll company I've used in 20 years!

Nov 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly. There are prompts for when I may have made a mistake in my entries, and it has kept me from making those mistakes!

Cons: I have nothing to say about this. I think it's great!

Overall: First of all, as a small business owner, I was being charged way too much with the previous 2 "full service" payroll providers. I went on the search for an online option. It is one of the best decisions I ever made. I get better customer services, with answers promptly from employees at OnPay who know what they are doing. Much better service than I ever received at the "full service" providers. The website is very user friendly. Entering payroll bi-weekly is easy, and I always receive a friendly reminder when it is time for me to run payroll. There is unlimited access to your account and reports, and you can run payroll and/or bonuses as many times a month as you'd like, for a very reasonable monthly fee. The fee I pay now compared to what I used to pay is 1/3. And like I said before, the customer service at OnPay is far superior.

Capterra loader

Easy to use with great customer service.

Nov 29, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Their online portal is easy to use. Once you're set up all the information you need for managing payroll/taxes/pto etc is at your fingertips. My wife and I both have separate companies and I do the payroll for both. I'd been using ADP in my business for 8 years but I started her with Onpay about 16 months ago to give it a shot. I'll be switching my co. to Onpay as of the 1st of the New Year.

Cons: The integration with Quickbooks was a little difficult to find and implement in the beginning. The customer service folks were very helpful but I think that could use a little redesign to make it a little more intuitive and eliminate the need for CS coaching.

Overall: Onpay does make payroll a breeze! It's one of the best returns on an expenditure in my business. The time saved and the psychic energy it frees up makes me very happy!

Pretty Flawless.

Sep 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer support is great. Any issue or question that I have encountered is addressed almost instantly. I have had terrible experiences with other payroll companies in the past concerning egregious data errors on their end leaving our company to clean up the mess. Onpay puts the onus on the employer to properly enter payroll data and works flawlessly from there. Tax support is quick and helpful.

Cons: There is little to not like. We've only had minor issues with tax reporting that we're promptly addressed by Onpay.

Overall: Puts me in control of Payroll data entry. Allows multiple pay runs without extra cost. Gives employees access to their payroll records.

I have found On Pay easy to use - everything you need is at your fingertips.

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the simplicity of the site. Staff are always at hand instantly and always helpful and resolve any questions I have - nothing is too much trouble. Reports are all there to print off. It allows me to get on running the business and not have to worry about calculating payroll, submitting taxes and filing - it is also worth every penny. Talk about value for money!!! Very happy!

Overall: I relieves me of the time it would take and allows me to get on with the day to day running of the business. I do not have the headache of having to calculate payroll, file and pay taxes ect. It is all taken care of. All I have to do is enter the hours and print the reports off. It is easy!

OnPay has been fantastic for our company. Autodeposit for our staff, easy use for me.

Oct 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use, remembers the last payroll (useful if things do not change much), has good reporting features.

I love that I no longer have to file with the state (the prior person was always doing it incorreclty!)

Cusomter services is topnotch.

Cons: I would really like to print all the paychecks (live and direct deposit) as soon as I finish the payroll.

Since we do direct deposit, it is a second step to go to the page where I can print all the checks.

Seems silly.

Sometimes it is difficult to find where things are... but it is getting better and better.

Overall: auto deposit, and filling of payroll taxes.

OnPay Review

Nov 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: One of the customer support, I interacted many times.

he is awesome, proactive, very helpful and on the top to resolveissues.

Regards,

Sam

Cons: Nothing

Overall: Everything is great for price.

Great payroll option for small businesses

Oct 26, 2017
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Price - it's very affordable especially for a small business micro managing expenses.

No nickel & dime costs like charging you to mail checks, I simply print them from my own computer. Unlimited payroll runs each month - most companies charge you per payroll run.

Unlimited payroll runs and ability to print your checks in house?

Cons: I have run into a few technical issues over the past 2 years (most recent: invite to a new employee wasn't received) but nothing major.

A bit of a learning curve - some things aren't super intuitive but for me it's nothing that impedes my ability to process payroll semi monthly efficiently.

One time I did have an issue with a tax form not being submitted and required a follow up with OnPay - but they handled the situation and agreed to pay any penalty that might be assessed. Never heard anything more from the state so appeared to have been taken care of and haven't had an issue since.

Extremely happy with my experience so far

Oct 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I added my first employee a little over a year ago. I looked into mulitple payroll companies and decided to go with OnPay. I am extremely happy with my choice. At this point, I only use them for payroll and it is only one employee, but I know they have additional services that will help me as I continue to grow. The peace of mind knowing they take care of all the taxes has been awesome. When you compare it to QuickBooks Payroll and the fact you pay for the payroll service and then still have to take care of the taxes yourself makes the additional cost of using OnPay a no brainer.

Simplicity and ease of use

Customer support when I have needed it

The fact they take care of all the taxes

Capterra loader

Great for payroll, doesn't hold your hand

May 02, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is very easy to get payroll up and running. Additionally, it has a good quickbooks integration, however it doesn't tell you that the quickbooks connection only lasts 30 minutes which is why you have to log in each time. It also has a great user interface and feels very modern and sleek, which is nice to have for payroll.

Cons: The automated filings for things such as UI and WC can get a bit difficult, especially if you have your own coverage. It also doesn't ask you if you already are compliant when you tell it you are a new company. It doesn't need to in order to function, but it would be nice for small companies to have the extra bit of guidance.

Great for the small business!

Nov 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are a small business and were looking for an affordable way to do our payroll. We get a great value for our money. I enter payroll and they do the rest. Even when I've made errors on my side their customer service has always been readily available to work through the issue. We've been using them a few years and year end filings have all been seamless. I highly recommend them.

Cons: I have been using for a few years and have no complaints.

OnPay Payroll System

Dec 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As it was my first time to do an online payroll system I wanted a program which filed all the paperwork for me and keep track of my payroll. I like the fact that i have a number which i can call to talk to someone regarding issues i may have, like when i had to add a payroll deduction. I can also chat online immediately with OnPay employee to explain any new things that i am starting or having problems with.

Cons: When i first started working in the software I was somewhat lost, until i watched some videos and called the customer service line, this is important to get everything correct before you start working on the program, maybe just a start-up letter would have helped me during those initial few days.

I never imagined payroll could be this easy!

Jan 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's user friendly. If there are any problems, I can just go to "CHAT" and someone is always there immediately to help me understand what I may have done wrong and what I need to do to fix it.

Cons: I would like someone to help me with set up and review all of my entries with me to be sure I meant to set it up that way. A simple error can make a huge mess in the future.

Overall: I have peace of mind and more time in my day. I stressed every payroll cycle and every payroll deposit. Then all the reports each quarter and all the annual tax obligations. If I made one mistake, it could throw off everything and cause me hours of frustration. Now, because it's in someone else's very capable hands, I can concentrate on the other many other aspects of my job. It's the best, most affordable service I have ever purchased!

Easy setup. Quick responsive feedback. I love the chat feature. Good Value

Nov 02, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of use, the ability to direct deposit pay roll and the reports can be manipulated to produce pertinent information. All the with holdings are deducted and entities paid.

Cons: Can't say anything bad. There has been an occasional glitch that was addressed immediately. Maybe email notifications would be a useful feature to add when payments are debited. But it is all on line to view.

Great solution for a small business our payroll is very easy to process!

May 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very intuitive and easy to use. I had no problem setting it up and like that employees are sent a link to input their personal and bank information upon hire/set-up. This removed the possibility of data entry errors for me and also saved time.

The dashboard and reports are easy to read for someone without an HR or finance background. I particularly enjoy the warnings that alert me when something could be off during payroll processing. For ex., if an employee's pay is 15% more or less than the average of the last 2 payrolls a warning alerts me to this and I can double check my entry (our employees are paid on an hourly basis so their hours can vary).

Cons: The direct deposit set-up was a bit tricky and the only part of the process that was not intuitive. However, a quick chat with a customer service representative quickly got me back on track and I was able to set up direct deposit for our employees.

Overall: Easy to operate for someone without experience in finance or HR, great price, running payroll is simple and effortless.

I love this service! It's so easy and most of all quick to use.

Oct 25, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I did payroll myself for 17 years. From writing all the checks to employees to tax payments and reports to the government. I had to be present in the office every payroll cycle. Now I have the ease of doing payroll from any computer anywhere and the checks are all direct deposited and ALL taxes and reports are done for me! Life is so much easier!

Cons: It was a little difficult to set up because you want to be absolutely sure all information is correct and all proper boxes have been checked. You are dealing with your employees money and the federal government for taxes. Just make sure to have one of the Onpay consultants thoroughly review your data before going live and you will love this service!

Simply simple, easy set up and format. Love it.

Oct 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love how easy it is to see everything that is important. Setting it up was super easy and it was my first time doing payroll so that made the experience great. The price is great, they file the correct paperwork for you, their customer service is amazing and they are always so friendly when a question is asked. The support site is super informative and makes life that much easier. When you run a small business you want stuff to run this easy and seamless. Cannot go wrong.

OnPay

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am new to processing payroll and I love that when I have a questions I can call OnPay and an actual person answers (without having to press a million prompts to get a person) and will walk me through whatever my situation is.

Cons: I have never used a different payroll software so I have no issue with it.

Overall: It has been very easy to use

Great Platform for My Small Business

Nov 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The transparent pricing and excellent customer service make this an ideal platform for my business.

Cons: I don't have anything negative to say about this platform.

Overall: We had tried other payroll options but as soon as we switched to OnPay, we were certain that this was the platform for our company. The platform is extremely easy to set up and I can pay my full-time employees and contractors all within the same system. Whenever I have a question, their live chat is quick to respond to get me done and on with my day. Excellent platform - would highly recommend it!

Great payroll service that helps us get our small payroll done quickly and cost-effectively

Oct 04, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and flexible to run payrolls as necessary, takes care of all required Fed and State reporting

Cons: Handling of quarterly Owner payroll is not as intuitive, but not difficult, especially with good customer support. But, would be nice to have quarterly as an option.

Overall: On-line payroll service that does everything I need for a good price.

Amazing company with prompt customer service and very easy to use. Meets all my needs.

Oct 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Customer service is amazing. They are very prompt and knowledgeable. The chat option is so convince to and easy to use.

We are using it from 1/1/17 and it seems good.

Oct 25, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
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Pros: User interface is easier to understand. Easy to use step by step to input data on it. Easy to generate reports.

Cons: There is very few options to change as we need and when we contact to your team, they always say will forward to development team, but very few of them resolved.

Have been using for over 2 years now. Been very happy overall

Oct 04, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Very easy to use once set up. Very affordable. If/when issues arise, customer service is very quick to respond and provides immediate solutions.

Cons: A little tricky to get set up properly in the beginning. But once set-up, very easy to use. Limitations with routing payroll data to multiple quickbooks accounts.

This software has proven itself to be a reliable and accessible digital payroll service.

Oct 04, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: There's a clear layout and access to clear reporting trends, which I wasn't expecting with a smaller company. Their mobile site is also very much on point, and I find it easy to run payroll even when I'm not around.

Cons: The one issue that I have is that I can't get reports on specific run times- I can only get the data for specific days, even if there were multiple separate pay runs on that date. If I need to exclude sets, I need to do so manually.

Easy to use and keeps me out of trouble with the taxing authorities.

Nov 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to use. I used to spend a lot of time doing payroll. Now it only takes a few clicks per employee and I am done. When I do have a question (which is rare), I call and talk to a real person right away. I am so happy I don't have to manually do payroll anymore.

The last payroll company you will ever need.

Dec 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Ease of use, very intuitive combined with extremely professional and polite customer service personnel there when needed.

Cons: Can't think of anything. I haven't encounter an issues.

Overall: Spend less time doing payroll freeing me up for doing things that can help build my business.

Great product and even greater customer support!

Jan 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of use and the ability to make changes to our payroll online. Additionally there are so many features available with this product that makes using a payroll service obsolete. It is truly a one-stop shop for all of your payroll needs.

Capterra loader

Amazing payroll software that's quick and easy to use and understand.

Apr 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Seeing your paychecks is a breeze, I had immediate access to my w-2's and all pertinent information immediately at the end of the year. It's also nice to see my pay broken down in graphs so I understand where my money is coming from, and where my taxes are going. I receive an email immediately upon pay runs and am able to log in and see the information I need.

Cons: No issues whatsoever with this product. It's worked without glitch or issue. Customer support is even fantastic helping with personally created issues such as incorrectly issued pay, etc.

Using Onpay

Nov 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is excellent. Very easy to use, very straightforward. Delighted with it.

Cons: There is a bit of confusion around commissions and salary, you have to go through a lot of steps to pay commissions, especially when they are once a month, and salaries are once every two weeks.

Overall: Onpay has taken the work out of paying employees and reporting to the government. Fica taxes are done for you, soooo much easier!

Onpay is by far the easiest and cheapest payroll service I have used.

Nov 29, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: anyone can use it, just wish on this review you didn't have to use a minimum of 100 characters to submit it

Cons: I have no cons with the software but cannot do this review unless I use a 100 characters, so I am just babbling

After initial set up, each payroll takes less than 5 minutes to process. Very reliable.

Oct 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: Very easy to use. Superbe integrations. Very knowledgeable and helpful staff. Benefits calculation is seamless and so helpful. Incredible value for the Money.

Overall: It saves us a lot of time and money. Great value for the money.

As a new small business owner we have used Onpay for our payroll processing for a little over a year

Jul 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Because it is easy to use it is less time consuming when processing payroll.

It's pretty easy to navigate as well!

I can always count on excellent customer service.

Cons: We have certain aspects of our business that make it time consuming to run the correct reports for but that is just because of the nature of our particular business , not necessarily a con!

OnPay review

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is intuitive and easy to learn and navigate. The customer service is the best in the business in my opinion

When I did have a problem or question I had help on the spot to help me navigate through my problem

Overall: My payroll is taken care of, including taxes and withholding. My Quarterly business taxes are done for me and I can print 1099s for my employees at the end of the tax year

I like the set monthly fee as we have had to add extra payrolls often. Easy to use.

Sep 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Fairly easy to use and good customer support by chat, phone and email. As a new business, we needed to keep our payroll costs down and often have had to do multiple payroll runs a month due to employees leaving. I like the fixed cost determined by the number of employees. Other services were overkill for our needs and much more expensive. I would recommend Onpay.

Cons: Nothing really, just had to get used to reading the reports. Also took some trial and error to import POS payroll but got it down now.

Capterra loader

User-friendly and Powerful Payroll software

Dec 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: OnPay's on-boarding process is straightforward, and guides you through the entire set up. Since managing payroll and payments to state and federal governments is complicated, it's nice to have a team of experts available as well to help with the process.

Migrating from an existing payroll provider is also a smooth process, as their team will take existing records and pre-populate the system to maintain continuity from one provider to the next.

The system also integrates with several outside services/tools, though as of this review I have not tested any of them.

Cons: It is hard to find anything to complain about, but if I did, I'd probably appreciate more integrations.

Overall: Since switching to OnPay, payroll has been less of a hassle, and takes less time. Employee on-boarding is also faster, and the self-service portal gives them access to historical paystubs.

OnPay

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy to Use. I am able to process my payroll in less than 10 minutes

Cons: There is not one thing I can say that I do not like

Overall: They have exceptional customer service. It is great value for your money.

This service was a great find for us. Easy to use, great cust service, great value.

Oct 04, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Simple process and very easy to use. Taxes are processed seamlessly and uploads to my QuickBooks accounting system easily and accurately.

Cons: Was a little difficult to navigate for set up at first. I couldn't figure out where to find instructions for initial setup. Had to have the OnPay team help me set it up but once figured out, has been easy to use.

Excellent overall experience, would recommend OnPay to anyone.

Jan 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I needed help setting up to use the software and the OnPay team made that a smooth process even for someone as ignorant about payroll processing as myself! I am very pleased with the service of the support team as well as the ease of use while entering payroll every week. I considered using another service before choosing OnPay and am glad I chose OnPay for both affordability and service excellence. I highly recommend them to anyone.

Overall: Top quality service at minimal cost.

Terrific Experience

Jan 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The software is easy and quick to use, very easy to learn. The are terrific on customer support, I havent had 1 bad experience with them. EXCELLENT!!!

Cons: Having to go in each other week to run payroll on employees that have a set compensation every other week without change.

Overall: Ease of Use, filing requirements and customer support is supperior.

Capterra loader

Nice and Simple Payroll Solution For the Small Companies

Nov 30, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Excellent customer service, and ease of use. Fit perfectly for the small companies who is looking simple payroll provider at reasonable cost.

Cons: It would not fit for big companies or a small one with complicated payroll. Import of the time from the time tracking system is limited.

Overall: Better customer service than Namely

OnPay has been a great benefit for our companies payroll needs.

Oct 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of use. When I submit a request for help, customer service responds in a timely manner and always addresses my issues in a friendly manner.

OnPay has been super simple and cost effective for my business.

Oct 26, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of access and entering payroll numbers is great. It is easy to manage my employee list and support has been super helpful when I have had issues.

Cons: Making changes after posting a pay period is a little challenging. It is not intuitive getting through the menus to get back to a pay period to make changes.

OnPay made it easy to switch and so glad we did.

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of use; chat button available for use -speedy replies with expert help; ton's of report options; so easy to add and update employee options

OnPay makes payroll and all payroll taxes easy and simple for a great monthly price.

Oct 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: OnPay software does everything we need - direct deposit, all taxes and payment of taxes, employee payroll information, many different reports for employees and for the business, and it will integrate with Quickbooks Accounting software as well. Great program that has helped us immensely.

Cons: It's a bit tricky at first to navigate but after just a few uses it's very easy to use, and customer service is extremely fast to respond to questions.

Truly a Value

Nov 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Comprehensive, robust, yet easy and intuitive to use. Add in the value pricing and this cloud based software is best in class.

Cons: Nothing, have not had an issues or problems

Overall: Excellent, exceeded all expectations, a very thorough and well trained staff... This SaaS does all its supposed to do and more with ease

Great value for the price

May 07, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Cheapest option I've seen. Unlimited pay runs for one monthly fee. The support team is very responsive and willing to research questions.

Cons: Not the most full featured offering. The timeclock integration with WhenIWork works alright, but there are some challenges in getting it set up.

Easy system to use, excellent customer support

Dec 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to set up, and to utilize each pay cycle.

Cons: This is the second company where I have used OnPay. I am not a payroll expert, but nothing comes to mind in response to this question.

Overall: I have been very pleased with OnPay customer support when needed. Very prompt, responsive and courteous.

I had never done payroll prior to using OnPay and now it's easy.

Oct 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy to setup and start using OnPay. I had never done payroll before and customer support was so helpful in getting everything up and running. Now, it is so quick and easy to process payroll.

Cons: That I can't permanently uncheck notify employees. Since we don't offer that feature, sometimes I forget to uncheck it and then the employees call and want to know how to check their payroll info. Which that was a preference in settings.

Awesome software and knowledgeable company

Nov 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease if use, simple to find items, setting up new employees as well making current employees inactive. Reports are simple and easy to understand & find.

Cons: I have no cons for their software or service

Overall: Overall benefit is outstanding. So much packed into an affordable package.

OnPay is great. It is a great value for the money.

Oct 31, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The website is easy to use. I like that you can chat about any questions you are having. The reports are very informative.

Cons: I would like to be able to print the actual check number that I will be using on the check stub. Other than that, I have no further problems.

Capterra loader

Payroll Made Easy

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: As a very busy business owner, I love that it takes me less than five minutes to run payroll.

Cons: There is nothing to dislike about this software.

Overall: As a business owner, I needed a payroll service that was separate from my employees so that I could reduce high fees and work comp premiums charged by another company I use. I can now also keep my pay private from managers in my company who run payroll. Set-up was a breeze and I have not experienced a single issue while using OnPay.

Makes my job easy

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use.

Affordable (we are a very small company)

Chat feature. When I have a question, someone is there to help right away. I've never had to wait.

Customer service. Thorough and helped when a mistake was made (on my end).

Online based so I can do from home.

Can pay 1099s.

Cons: I don't have anything I don't like.

Maybe trying to find a report I needed but once I did, it was fine.

Overall: I've had a great experience overall. Highly recommend!

Newbie employer

Dec 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy front end, lots of help available on features.

Cons: Liked it all made one call for setup assistance and it's been smooth since.

Overall: Avoided having employees for years, so much paperwork Finally took the plunge when I hooked up with Onpay. Low impact, low cost, smooth and easy, run my payroll from my truck on my iPad.

Capterra loader

Great customer service

Nov 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It is easy to use and calculates all the taxes for us.

It is really user friendly and because of that it works for our small production business

Overall: It keeps my business running smo0thly and gives me peace of mind that at the end of the year - there are no surprises.

You'll Love OnPay

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What's not to love? The monthly fee is very reasonable & includes remitting payroll taxes, filing quarterly returns, prompt customer service, and generating W2s & 1099s. They also guarantee their calculations & filings, so if you incur a penalty, they'll pay it.

Cons: Have to think about this... nope, nothing!

Overall: Payroll can't be any easier for someone who's never done payroll before. And help is always around the corner.

Very simple payroll platform with OUTSTANDING customer service.

Nov 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Very intuitive and simple to use platform.

Cons: I don't think it is possible to create the "perfect" software that can satisfy everyone 100%, so I really have no cons to discuss.

Overall: I simply love being able to start a "chat" every time I have a question and receiving prompt (and correct) answers every time. Many businesses out there talk about having great customer service... OnPay doesn't talk about it. It delivers it!

Easy to use

Oct 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy to use and setup. Reporting features are good. You can also give access to your accountant. Good value.

Cons: I wish the hours tracking feature was built in so that we don't have to pay another company extra for it.

I've loved working with OnPay!

Sep 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything is logical and makes sense, plus the customer service is phenomenal. The value for the monthly princely is unrivaled.

Cons: Sometimes it can get confusing trying to figure out what options to select when adding employee benefits but that's mostly for things I haven't done. Problems are easily fixed by customer service.

Overall: Ease of use, saving money, saving time

Awesome Customer Service

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Super easy to use..customer service is always there there to help.

Cons: Nothing...it is much easier to use that Quickbooks and Surepayroll.

Overall: The best I have used in 18 years...Customer service is the best.

Great for small businesses

Dec 09, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to set up and add employees. Being able to take care of worker's compensation via OnPay's partners was also very convenient.

Cons: Tracking vacation pay for salaried employees is not as straight forward as it could be.

Overall: OnPay's customer service team is extremely responsive and thorough. I had an issue with my local tax office that they took care of immediately.

Great payroll solution for small business owners

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Onpay's support is excellent. They helped us setup and transfer our payroll data from our previous provider which can be a headache if done by ourselves. The interface is very easy to use and I love the employee onboarding process which allows employees to onboard themselves via link.

Cons: The only 2 complaints I have is there is no way to automatically run payroll. All pay runs need to be manually approved. There is also no mobile app so it is difficult to run payroll if away from office.

Overall: Good overall value with a great support team

We have good experience with this company since we started using its services.

Oct 05, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Everything is almost excellent. Customer service does an outstanding job in replying emails. The value is excellent also, compared to competitors.

Cons: Ease of use is probably the item that I will mention; it takes time to get used to it. But again everything needs time to work with it proficiently.

Overall: Good value for the money and outstanding customer service. I have no issue since start using it for almost three years.

They have been above expectations in every aspect! Thank you!

Oct 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, quality of service. They have exceeded every expectation. I tried using other companies, it was a disaster.

Overall: They take care of the payments, it calculates everything. End of year is simple as well!

Capterra loader

Very pleased with OnPay

Nov 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The customer service is excellent, the website is extremely easy to use, and their fees are reasonable.

Cons: Nothing. It's very easy to use, even for someone not very techy.

Great Software, Great Price

Dec 04, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: The interface is very slick and well done. It's easy to use and navigate and well designed. The on-boarding, switching to OnPay was very easy and they handled all of the dreaded data entry from my old provider.

Cons: I had some issues with changing over to OnPay, including an issue with some taxes that weren't paid by my previous provider making me scramble, but that was mainly my fault for not specifying the correct instructions - try to avoid that if you can! The software has a couple of minor annoyances that I've found, but they're greatly overshadowed by the positives.

Overall: Overall a great system. I can easily recommend switching or starting off with them. Their pricing is fair and predictable.

I have been using this service for a couple of years and have had no issues. Very positive overall

Oct 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: ease of use, ability to get payroll information at my convenience 24 hours a day, never any issues with employee deposits and no issues with the IRS regarding tax deposits!

Excellent Small Business Pasyroll Support!

Dec 07, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The software is easy to use & access. Set up with the OnPay Team was quick and easy. I switched from a CPA based payroll system to doing it with OnPay and saved myself a lot of money. Definitely worth the effort. Highly recommend it if your a small business like me!

Cons: Not every tax form is done for me being a NV based business. If they did the NV Business Use Tax Form for me I would have reduced my Tax form handling 100%. As is I still have to file that form online myself.

Overall: Excellent online software program & customer support. The chat assistance is a awesome feature. I can always get someone to help me when I get stuck or its been awhile since I created a payroll or adding a profile.

OnPay pays!

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is easy to use, intuitive, and suits our needs. In addition, their customer service has not been outsourced and I never have to wait long for an answer.

Cons: I don't like that there's not a time tracking software that integrates with it to track PTO, it has to be entered manually.

Capterra loader

Good value

Dec 09, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Cost is terrific

Decent user interface

Easy to use

Cons: Initial setup is a little challenging

Accruals and other pay types can be confusing

Awesome Company

Nov 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and wonderful customer support.

Cons: There's nothing we don't like about this software.

Overall: OnPay is a great payroll solution for our company.

OnPay rocks

Dec 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simplifies a very complicated subject and makes payroll a very doable, easy and fast chore even for someone who has zero bookkeeping/accounting experience or training and zero knowledge of financials. We are using OnPay to pay our first two employees. Another big pro-I believe OnPay is also cheaper than many other providers and as a small business owner, every little bit really helps our bottom line. OnPay's support is also excellent-they are both very knowledgeable and very responsive to help answer any questions. It doesn't get better than that.

Cons: So far, there is nothing that we do not like about OnPay.

Amazing company with great customer service and ease of use.

Nov 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The easy way you can navigate. The customer service is the best I've had the pleasure of working with. They are prompt and knowledgeable.

Makes payroll simple

Dec 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to generate weekly payroll. Good reports.

Cons: Set up to map to my chart of accounts was less clear than it should be. More examples would help. Having an issue with downloading to Quickbooks Pro, but more likely a QB issue than OnPay.

Overall: I get weekly payroll for my small business done in minutes.

Super affordable and once you get the hang of it, easy to use

Sep 28, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's flexibility (I pay myself with personal business check or even through Square Pay), and it's affordability.

Cons: It took me a little bit of time figure out how to get payroll started, and it was a challenge to transfer payroll from my previous company to OnPay.

Overall: Flexibility and affordability.

We only have a few employees but wanted a company that would do the tax deposits / direct deposit.

Oct 04, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Fantastic price, great customer service, offers everything we need including vacation and sick pay accruals.

Cons: The print on the check stubs is really tiny. You can't cut a second check, eg. bonus, in the same check run. You have to do a separate check run, so separate taxes come out. Not major, just a little inconvenient.

Excellent.

Dec 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use software, like the chat feature

Cons: no mobile application yet, will look for it maybe in the future

Simple and affordable

Dec 05, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its the right size for my small business. I don't feel like I'm paying for anything extra.

Cons: No app makes it hard to run payroll on the go.

Overall: Its been great, one of those things you don't really think about after you set it up the first time, just works and isn't crazy expensive.

Very responsive company. When I have had an issue they got back quickly and resolved

Nov 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Makes everything very automated for payroll. Helps us not miss any dates for payments or filing of forms.

Cons: Some things are not the most intuitive, but if you have a question or issue, the company will stand behind and make things right.

Overall: Quick and easy payroll filing.

Efficient payroll solution for geographically dispersed tech company

Oct 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Has the features we need including multiple states.

Efficient set-up and very simple to use on an ongoing basis.

Outstanding customer support.

No constant attempts to up-sell to features / services we don't need like with the big payroll companies!

Cons: Nothing really.

One new feature request we have is to allow a separate approver to review before submission.

Overall: Least expensive most efficient solution we have found!

Only pay for what you need.

Excellent Customer Service

Dec 05, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The chat help feature. Whenever I have a question or can't figure something out they're just a click away. No waiting on hold.

Cons: There a a LOT of reports, sometimes it takes me a few tries to get the right one.

Overall: Great!

Love it!

Dec 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great pricepoint. Easy to process payroll. A bit of learning curve to set things up but you can easily get help from their customer service.

Cons: Nothing. Solves and meets all my needs of a small business owner.

On Pay is great

Dec 04, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Software is fairly easy to use. For a small and medium sized businesses, it takes very little time to set it up and run payroll. Easy to read reports.

Cons: Getting around the settings section for payroll integrations was bit difficult.

OnPay has made my payroll processing much easier than with my accountant.

Nov 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Onpay is simple to use and provides needed reports. The few times that I have contacted customer service, they have been most helpful.

Overall: Feedback to employees regarding their income via web; direct deposit for employees.

Onpay didn't pay my state taxes. Now interest and penalties have been accrued. No help from support.

Mar 10, 2018
1/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money

Pros: It's a nice format and it is easy to use. There is a 100 character minimum for this field, so I'm typing more...

Cons: The fact that it cost me thousands in interest and penalties from the states I operate in. Onpay never figured out how to properly register themselves with KY and OH, even though I sent them the information numerous times. As a result I have a lien on my business from KY due to unpaid state taxes. I also have thousands in interest and penalties. Customer service has not taken care of this after several calls and plenty of time.

Overall: Tax problems and frustration.

Terrific

Nov 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can make any changes I want in seconds. It is easy to navigate and if I don't know what to do customer support has been very helpful by means of chat and phone calls.

Everything is smooth and fast

Sep 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Payroll software that is very intuitive and smooth to use...

Any.... ANY time I have a question, there is a chat that the people on there are super fast and knowledgeable about both product and general payroll questions as far as they can legally advise.

Cons: I actually can't think of anything. They have answered every need we have at this point.

Great product/service/value

Dec 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Terrific user interface. OnPay made it very easy to sign up and get our first pay run organized and their service since has been flawless. Unbelievably efficient from a cost perspective.

Cons: In truth, this is the best payroll software I have ever used - far superior to our previous vendors. I have no complaints!

Overall: I like how OnPay is focused on one thing: payroll. There is nothing we could throw at them that they couldn't handle, from union wage classifications to oddball deductions to managing our Simple IRA ... they do it all. And they do it very well!

Capterra loader

Very Pleased!

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great for small companies too. Easy setup and quick customer support.

Cons: Nothing comes to mind as a "con." I have no complains so far.

Survey

Dec 10, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: mostly user friendly and easy to learn, good hands on

Cons: some of the workarounds are difficult to do without the customer service getting involved

Overall: customer service is great

Great payroll service

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Simple to navigate. Great service

Cons: Nothing. All is good. Would recoommend it

Overall: Great

Great system and very Easy!

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use is #1, after the initial set up I just log into their website enter employee hours and a couple clicks later I am done.

Cons: I can't think of anything granted I have a very simple payroll.

Overall: I am a small business owner and was using Quickbooks payroll service that I had to run and cut checks, Etc. For the same annual cost Onpay does this for me with direct deposit and they take care of any issues with payroll tax returns, not that I have had any since switching to Onpay.