# OnPay Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about OnPay Software - reviews, pricing plans, popular comparisons to other Payroll products and more. Source: https://www.capterra.com/p/167109/OnPay --- # OnPay Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) OnPay ## What is OnPay? OnPay is payroll and HR software built for small and medium-sized businesses. Run payroll in just a few clicks, automate federal, state, and local tax filings, and stay compliant with confidence. Beyond payroll, OnPay streamlines HR with onboarding tools, document templates, and employee self-service. Seamless integrations with QuickBooks and Xero help keep your books accurate, and you can offer benefits like health insurance and 401(k) plans no matter your company’s size. Backed by 30+ years of payroll expertise, OnPay combines powerful software with real human support. Our team handles setup and data migration at no extra cost, and licensed experts are available by phone, chat, or email. Whether you’re hiring your first employee or managing a growing team, OnPay scales with your business so you can focus on what you do best: growing it. ## What is OnPay used for? [Payroll](https://www.capterra.com/payroll-software/)[Direct Deposit Payroll](https://www.capterra.com/direct-deposit-payroll-software/)[Onboarding](https://www.capterra.com/onboarding-software/) Recognitions Shortlist Best ease of use Best value for money Top alternative Featured Overall rating Based on 466 user reviews Reviews sentiment Positive 97% Neutral 1% Negative 2% Pros & cons Streamlined payroll for all users Intuitive and accessible interface Occasional technical and support delays Starting price $49 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Onboarding / 2026 - Payroll / 2026 - Benefits Administration / 2025 Our "Best of" badge program showcases products with the highest ratings... - Benefits Administration / 2026 - Compliance / 2026 - Direct Deposit Payroll / 2026 - Human Resources / 2026 - Onboarding / 2026 - Payroll / 2026 Our "Best of" badge program showcases products with the highest ratings... - Benefits Administration / 2026 - Compliance / 2026 - Direct Deposit Payroll / 2026 - Human Resources / 2026 - Onboarding / 2026 - Payroll / 2026 Do you work for OnPay?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://onpay.com/&name=OnPay) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OnPay 4.8 (466) VS. [4.9 (4,278)](https://www.capterra.com/p/205015/Deel/reviews/) Starting Price $49 Per User, Per Month Starting Price $5 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (466) Ease Of Use 4.8 (4,278) Value For Money 4.9 (446) Value For Money 4.7 (3,928) Customer Service 4.8 (445) Customer Service 4.7 (4,030) ## OnPay alternatives Highest Rated [4.9 (4,803)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.3 (1,845)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.8 (3,963)](https://www.capterra.com/p/116050/Patriot-Software/reviews/) Starting price $17.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (4,209)](https://www.capterra.com/p/131882/Gusto/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/167109/OnPay/alternatives/) ## FAQs about OnPay Overview ### What problems does OnPay solve? OnPay solves time-consuming payroll, tax filing, and year-end form work for small businesses by automating calculations, payments, filings, and contractor processing. It reduces setup friction, payroll errors, and employee document requests with an intuitive portal, reports, and responsive support. Small business owners, bookkeepers, nonprofits, and first-time payroll admins benefit most. Answer based on 324 reviews Overview ### Which roles and teams benefit most from OnPay? OnPay is most used by small-business owners, presidents, CEOs, and executive directors who need streamlined payroll, tax filing, and employee management without a large HR staff. Office managers, administrators, accountants, controllers, and operations leaders rely on it to run payroll accurately, manage compliance, and keep back-office workflows efficient. Answer based on 465 reviews Overview ### What company size and industries is OnPay built for? OnPay is built for small businesses, with 98% of reviewers coming from that segment, and it most often serves accounting firms at 7%. Reviewer data also shows use across construction at 6% and real estate at 5%, while midsize and enterprise companies each account for 1%. Answer based on 466 reviews Features and Usability ### What are the key features of OnPay? OnPay includes core payroll management features like payroll processing, direct deposit, tax calculation, tax filing, and W-2/1099 preparation. Differentiators include employee self-service onboarding, an employee portal for pay stubs and tax forms, reporting dashboards, benefits administration with 401(k) tracking, and QuickBooks accounting integration. Answer based on 302 reviews Overview ### How easy is OnPay for running payroll? OnPay makes payroll easy for most small businesses with a clear setup, simple pay runs, and helpful onboarding support. It handles direct deposit, contractor payments, multi-state payroll, and employee self-service well, though some teams want built-in time tracking, stronger mobile tools, and more flexibility around payroll timing and account controls. Answer based on 302 reviews Overview ### Is OnPay a good payroll option for small businesses? OnPay works well for many small business teams that want straightforward payroll, transparent pricing, and responsive support during setup. It covers common needs like multi-state payroll, employee self-service, and tax filing, but some businesses may find limitations around automation, payment options, account pausing, and built-in timekeeping. Answer based on 302 reviews Pricing ### How much does it cost and what fees or limitations are included? OnPay starts at $49 per month plus $6 per employee on its Basic plan, and a free trial is available. The plan includes automated tax payments and filings, free W-2 and 1099 processing, HR tools, expert support, and unlimited pay runs. Reviewers often cite transparent pricing, no hidden fees, and strong support. Answer based on 112 reviews Integrations ### Which third-party tools and platforms does OnPay integrate with? OnPay integrates with QuickBooks Time, QuickBooks Online, QuickBooks Online Advanced, QuickBooks Desktop, QuickBooks Desktop Pro, and When I Work, based on reviewer mentions. Its catalog also includes Deputy, Humanity Schedule, Xero, Autofy, and TurboTax. Accounting and time-tracking connections appear most common. Answer based on 29 reviews Getting Started and Support ### How easy is it to onboard and train a team on OnPay? OnPay is easy to onboard for most teams, with live online sessions, webinars, videos, and documentation available for training. Reviewers say nontechnical users and small-business admins learn payroll quickly because the interface is intuitive, while admins handling setup details like PTO, benefits, or first-time configuration may need a bit more guidance. Answer based on 27 reviews Getting Started and Support ### What customer support options does OnPay offer, and how do users rate the experience? OnPay offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as fast, knowledgeable, patient, and easy to reach, especially during setup and payroll questions. Some reviews mention slower follow-up, unresolved tax issues, or less effective chat conversations in more complex cases. Answer based on 230 reviews ## Who uses OnPay? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 175 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 175 reviews Administrative 31% Administrative 31% Finance & Accounting 16% Entrepreneurs/ Owners 14% Health & Medical 8% Others 31% Top industries Based on 175 reviews Accounting 32% Non-Profit Organization Management 23% Retail 16% Financial Services 16% Other 13% ## Pros and Cons Streamlined payroll for all users 100% positive reviews out of 78 Most reviewers describe ease of use as essential, highlighting quick setup, simple navigation, and minimal training. Occasional technical and support delays 43% negative reviews out of 51 Some reviewers describe bugs, slow issue resolution, and sporadic technical glitches affecting workflow and timely support. Intuitive and accessible interface 94% positive reviews out of 32 Most reviewers indicate the user interface is clean, easy to learn, and requires little technical expertise. Jon S Sales, 1 employee. "They are there when I need help and have a mostly intuitive interface that allows me to take care of tasks on my own. " Tailored for small businesses 100% positive reviews out of 30 Most users report OnPay is affordable, straightforward, and well-suited for small organizations managing limited staff. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Payroll Management 4.8 (131) 76.34% of 131 reviewers that rated this feature as important or highly important You get a streamlined payroll process that saves time and is easy to use. Reviewers appreciate the intuitive interface, quick payroll runs, and employee self-service options, saying it simplifies payroll tasks and lets them focus on other business needs. Tax Compliance 4.7 (88) 84.09% of 88 reviewers that rated this feature as important or highly important This aspect helps you stay current with tax laws and ensures timely filings. Reviewers indicate OnPay handles compliance accurately, resolves issues quickly, and keeps taxes paid on time, reducing stress and liability for small businesses. Payroll Reporting 4.8 (84) 72.62% of 84 reviewers that rated this feature as important or highly important OnPay offers a variety of payroll reports that are easy to access and understand. Users think the reporting is user-friendly, saves time, and supports needs like PPP loans and tax filings, though some wish for more detailed year-to-date options. Direct Deposit 4.8 (73) 80.82% of 73 reviewers that rated this feature as important or highly important Direct deposit gives you a convenient, reliable way to pay employees on time. Some users say setup is simple, payments are always prompt, and employees can manage their own info, making payroll processing seamless and eliminating paper checks. W-2 Preparation 4.8 (73) 83.56% of 73 reviewers that rated this feature as important or highly important With this capability, you can have W-2 forms prepared, stored, and accessed year-round, with options to print or mail. Reviewers appreciate the time savings, ease of use, and reliability, noting that W-2s are always accurate and available when needed. Self Service Portal 4.7 (67) 58.21% of 67 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information OnPay 82 features Generate, file and review 1099 tax forms for IRS (Internal Revenue Service) Track 401(k) participant contributions and employer match Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Manage the process of evaluating documents or requests submitted for approval Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Use a dashboard to view benefits that are selected by employees or offered by employers Record employee's benefit plans and selections throughout career progression Maintain personal certifications/qualifications AI-based platform which conducts a conversation via auditory or textual methods Print paychecks issued to confirm payment of wages or salary Provides a channel for team members to share media files, communicate, and work together Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Configure existing workflows to meet your organization's needs Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Graphical representation of data Determine what amounts employees should contribute towards their benefits from each paycheck Electronic signing method that validates the authenticity and integrity of a digital document Direct deposit gives you a convenient, reliable way to pay employees on time. Some users say setup is simple, payments are always prompt, and employees can manage their own info, making payroll processing seamless and eliminating paper checks. Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Digital forms that are shared and accessed online Digitally sign online documents Manage benefit portfolio selection that is available to your employees through workplace and automate related administrative tasks Electronic storage of staff/employee contact information and job status in a centralized repository Create and share a new employee handbook with helpful information Track employee schedules, availability, and performance across projects and tasks Process of familiarizing new employees with the company, their position, and responsibilities Online portal where employees can access and track their own information Centralized storage for employee data, records, and performance metrics Gateway through which employees can access the system Software specialized for accountants and accounting firms Software that is accessible through the cloud with an active internet connection Designed for small businesses Set up and manage health insurance benefits for employees Automates core HR functions such as talent management, employee evaluation and learning management Set up and manage health savings and flexible spending accounts for your employees Facilitate training materials that help employees grow and progress in their positions Manage and track employee attendance Access software remotely via mobile devices Pay employees in multiple states with correct tax deduction amounts in each Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Select benefits and provide information needed to participate in a benefit via an online portal Create orientation programs for new employees or students You get a streamlined payroll process that saves time and is easy to use. Reviewers appreciate the intuitive interface, quick payroll runs, and employee self-service options, saying it simplifies payroll tasks and lets them focus on other business needs. Delegate payroll processing to third party vendors OnPay offers a variety of payroll reports that are easy to access and understand. Users think the reporting is user-friendly, saves time, and supports needs like PPP loans and tax filings, though some wish for more detailed year-to-date options. Create, manage, and track policies and procedures within an organization Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Online portal through which end users can access the system, manage tasks, or obtain information Track and manage sick leave time Allow employees to allocate a fixed portion or percentage of their paycheck each pay period into designated accounts. Create, manage and track all task activities and progression Calculate tax and make deductions on gross income from sources like wages, investments or self-employment This aspect helps you stay current with tax laws and ensures timely filings. Reviewers indicate OnPay handles compliance accurately, resolves issues quickly, and keeps taxes paid on time, reducing stress and liability for small businesses. The completion of documentation that calculates earned income and the taxes to be paid, also called a tax return Set up connections to third-party platforms to improve business processes Track and manage employee time-off, vacation, and sick leave requests Tools that allow employees to request/schedule time off Measure and track time including hours worked and paid time off (PTO) Track employee/learner's progression through training programs Request, track, and manage time off requests and vacation time With this capability, you can have W-2 forms prepared, stored, and accessed year-round, with options to print or mail. Reviewers appreciate the time savings, ease of use, and reliability, noting that W-2s are always accurate and available when needed. Automatically subtract garnishments from wages SaaS, web-based, online deployment Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.7 (466) 4.7 Based on 466 reviews ## Pricing Value for money 4.9 (446) Free Trial [View pricing plan details](https://www.capterra.com/p/167109/OnPay/pricing/) Basic $49.00 Per User,Per Month It includes: - Automated Tax Payments and Filings - Expert Support - Free W-2 and 1099 Processing - HR + Benefits - HR Tools and Software Integrations - Unlimited Monthly Pay Runs Value for money 4.9 (446) 4.9 Based on 446 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ When I Work](https://www.capterra.com/p/121248/When-I-Work/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Deputy](https://www.capterra.com/p/167811/Deputy/)[ Humanity Schedule](https://www.capterra.com/p/248404/Humanity/)[ Turbotax](https://www.capterra.com/p/10002787/Turbotax/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (445) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (445) 4.8 Based on 445 reviews ## User reviews Overall rating 4.8 Based on 466 reviews Filter by rating 5(417) 4(34) 3(4) 2(1) 1(10) Mentioned topic Sorted by most recent BB Brenda B. Executive Director Mental Health Care ### "OnPay: A Comprehensive Payroll and Workforce Management Solution for Joi Counseling Center" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2026 Overall, OnPay has proven to be a reliable, secure, and highly effective solution for payroll and workforce management. Its combination of strong performance, excellent customer service, valuable HR tools, and affordable pricing makes it an outstanding choice for organizations seeking a comprehensive payroll platform. We highly recommend OnPay to other small businesses, healthcare organizations, and nonprofit agencies looking to streamline payroll operations and enhance workforce management. Pros OnPay has been an outstanding payroll and workforce management solution for our organization. As a growing mental health agency, we needed a platform that could efficiently manage payroll while also supporting employee administration, time tracking, and compliance requirements. OnPay has exceeded our expectations in all of these areas. Security is one of the platform's greatest strengths. We appreciate the confidence that comes with knowing sensitive employee and payroll information is protected through secure systems and controls. The platform provides a safe environment for managing payroll records, tax documents, direct deposit information, and personnel files while maintaining appropriate levels of user access and privacy. From a value-for-money perspective, OnPay delivers exceptional functionality at a competitive price. The pricing structure is transparent and easy to understand, without many of the hidden fees or costly upgrades often associated with other payroll providers. The inclusion of payroll processing, tax filing, employee self-service tools, onboarding capabilities, and workforce management features within a single platform makes it a highly cost-effective solution for small and medium-sized organizations. Customer support has consistently been responsive, professional, and knowledgeable. Whenever questions arise, the support team provides timely assistance and practical solutions. Their expertise in payroll processing, tax compliance, and system functionality has helped us resolve issues quickly and maintain confidence in the platform. OnPay also integrates well with our accounting and expense management processes. Payroll information is organized clearly and can be easily accessed for budgeting, financial reporting, and reconciliation purposes. The system simplifies administrative workflows and supports accurate financial management across the organization. The time tracking and attendance features have significantly improved workforce management. Employees can easily track hours worked, monitor attendance, request paid time off, and review leave balances. Managers benefit from streamlined approval processes and real-time visibility into staffing and attendance information. These tools have reduced administrative burden while improving accuracy and accountability. User access management is another area where OnPay performs exceptionally well. The platform allows administrators to assign appropriate levels of access based on employee roles and responsibilities. Employees can securely access their own payroll and benefits information through the self-service portal, while administrators maintain appropriate oversight and control of organizational data. Cons Customization is a bit limited. While OnPay offers standard payroll and tax reports, some users report that highly customized or sophisticated reporting capabilities are not as extensive as those available through larger payroll providers. Organizations requiring complex data analytics may need to export data for additional analysis. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Joi Counseling Center transitioned from QuickBooks Payroll to OnPay after evaluating the organization's evolving payroll, human resources, and workforce management needs. While QuickBooks Payroll provided adequate payroll processing capabilities, OnPay offered a more comprehensive and integrated solution designed specifically for payroll administration and employee management. One of the primary reasons for the transition was OnPay's enhanced human resources functionality. Unlike QuickBooks Payroll, which focuses primarily on payroll processing and accounting integration, OnPay provides built-in tools for employee onboarding, personnel record management, document storage, time and attendance tracking, paid time-off (PTO) administration, sick leave management, and workforce reporting. These additional features allow the organization to manage a broader range of employee-related functions within a single platform. The organization also found OnPay's pricing structure to be more transparent and cost-effective. Essential payroll and HR functions are included within the standard pricing model, reducing the need for additional subscriptions, upgrades, or third-party integrations. This has allowed Joi Counseling Center to access a wider range of workforce management tools while maintaining fiscal responsibility. Ease of use was another significant factor in the decision to move to OnPay. The platform's user-friendly interface simplifies payroll processing, employee onboarding, leave management, and administrative reporting. Staff members require less time to complete payroll-related tasks, reducing administrative burden and improving overall efficiency. Additionally, OnPay's workforce management capabilities provide greater visibility into employee schedules, attendance, PTO balances, sick leave usage, and other personnel information. These features support more effective organizational planning and decision-making while improving accuracy and accountability. The transition to OnPay has enabled Joi Counseling Center to streamline payroll and human resources operations, improve workforce management, enhance administrative efficiency, and provide employees with a more accessible and transparent self-service experience. Overall, the move has resulted in a more comprehensive, cost-effective, and scalable solution that better supports the organization's current and future operational needs. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) [Rippling](https://www.capterra.com/p/172127/Rippling/) [SurePayroll](https://www.capterra.com/p/225706/SurePayroll/) Reasons for choosing OnPay OnPay tends to provide most of these features in a single package without requiring numerous add-ons, which is why many small healthcare, counseling, and nonprofit organizations find it attractive compared to larger enterprise systems. For Joi Counseling Center specifically, the strongest competitors would likely be Gusto, QuickBooks Payroll, and Paychex Flex, with the decision largely depending on whether the priority is accounting integration, HR functionality, or overall cost. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SP Sara P. Consultant Construction ### "Thank you \[sensitive content hidden\] from On Pay!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2026 Positive. \[sensitive content hidden\] was very helpful, as well as knowledgeable with the system. She is very professional and also friendly. Pros Easily accessible. They respond quickly and are happy to help you get set up and learn the process of payroll. Cons So far everything is good. I am happy with the interaction that I have had thus far and I have no complaints. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DE Dale E. CEO Education Management ### "I recommend this company to business owners " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 22, 2026 10 out of 10 from sign up until now all had been good. My onboarding specialist was pleasant and assuring.n Pros Website easy to use. Customer service was very pleasant. Onboarding was easy. They calculate taxes for you no worries with a audit. Running payroll is smooth and straight forward. Cons Nothing in pleased. I wish we could use business credit cards for payment methods. Other than that the company is doing well. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MO Marcela O. Owner Education Management ### "bad experience overall, didnt respond for something that was their responsability " 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 April 9, 2026 First years super good, but the situation with the reemployment tax that had to be made by them, and they didnt care or help us with that, so that made us change the payroll company, so bad experience overall Pros Easy to navigate the site, easy to connect through the chat, and customer support online is good, aparently its cheeper tha other companies Cons They didnt let us know about a payment that we need to make to the reemployment tax, which has to be made by them, so at the end, we have a big problem with the government and get penalties, and they didn't respond to this Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RS Rachel S. Managing Member Retail ### "Perfect Payroll partner for our small biz" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 8, 2026 Pros Our CPA recommended OnPay for our small business. With all of the help articles and the dedicated onboarding specialist, the set up process was a breeze. The interface is easy to use and running payroll takes only a few clicks. The value is unbeatable. Very satisfied! Cons I wish you could set the payroll to run automatically each month. We have a simple pay structure though so I understand that doesn't work for every business. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reasons for choosing OnPay our CPA recommended OnPay specifically - great value! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Tari M. Administrator Legal Services ### "OnPay is the only payroll solution you need!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2026 I've been using OnPay for 6 years and have never run into a problem. I was able to purchase the platform online and complete setup with no instruction or additional phone calls. It is much cheaper than the big payroll companies and has all the same bells and whistles. Pros OnPay is a great solution for any size business. It is a great value for the money. It's easy to setup and even easier to do a payroll run. You can run your 401k, loans, medical, etc. deductions easily. You can track attendance and run reports. Cons I haven't run into any cons yet. I love that a payroll run takes me less than 5 minutes and I can adjust/control everything on my end without phone calls or support chat. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) They were way too expensive for the same offering. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reasons for choosing OnPay It was the best fit for our small business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NF Nancy F. Director of Operations Non-Profit Organization Management ### "Strong Customer Support and Smooth First Payroll Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 15, 2026 OnPay has been proactive, responsive, and clear at every stage. As a first-time payroll user, their support and communication made the process much easier and gave us confidence that payroll was being handled correctly. Pros The customer service has been excellent. Communication has been very prompt and clear, and the team was proactive in helping us get our first payroll processed successfully. This was my first time running payroll, and I really appreciated how approachable and supportive they were throughout the process. Cons As a new user, I don’t have any significant complaints about OnPay at this time. The platform has met our needs so far, and the customer support has been very strong, which has helped offset the learning curve. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BR Ben R. Owner Marketing and Advertising ### "Fantastic Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 10, 2026 My overall experience was very positive. The buying experience was easy, the hands-on customer service onboarding was stellar. Pros The customer service was incredible. I had a very tight deadline to buy, onboard, and run payroll. Their onboarding leader got on the phone and walked me through everything and ensured I met my payroll deadline. Cons I don't have any complaints. The product UX is good and fairly intuitive. The cost is very reasonable. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reasons for choosing OnPay Peer recommendations, speed to go live, cost, ease of use, Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. OD Olga D. Pharmacist Health, Wellness and Fitness ### "Great service and easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 29, 2025 Great experience! Being new to payroll it's very important to find a supportive service that will be easy to navigate! Pros Customer support is very good and reliable. Flexible communication methods, can use email, or phone, whichever you prefer. Cons Not being able to set date of payroll check to be sooner to when I ran payroll l. I wish I could make the date of check closer. Switched from [SurePayroll](https://www.capterra.com/p/225706/SurePayroll/) Not great customer support with SurePayroll, emailed multiple times before getting a response Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DM Dasha M. Operations Manager Non-Profit Organization Management ### "Excellent Experience for New Business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 12, 2025 Pros We are a new organization so we had to set up a new payroll system. OnPay was very helpful in walking us through step by step. Cons I have no complaints thus far about OnPay. Everything is intuitive, and there are many ways to get questions answered. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reasons for choosing OnPay They had terrible customer service. OnPay was so much better. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/167109/OnPay/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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