# OnPay Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is OnPay the right Payroll solution for you? Explore 466 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167109/OnPay/reviews --- OnPay 4.8 (466) [View alternatives](https://www.capterra.com/p/167109/OnPay/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of OnPay Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews BB Brenda B Executive DirectorMental Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “The inclusion of payroll processing, tax filing, employee self-service tools, onboarding capabilities, and workforce management features within a single platform makes it a highly cost-effective solution for small and medium-sized organizations.“ June 2, 2026 OD Olga D PharmacistHealth, Wellness and Fitness, Self-employedUsed the software for: I used a free trial. “Not being able to set date of payroll check to be sooner to when I ran payroll l. I wish I could make the date of check closer.“ December 29, 2025 BB Brenda B Executive DirectorMental Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Its combination of strong performance, excellent customer service, valuable HR tools, and affordable pricing makes it an outstanding choice for organizations seeking a comprehensive payroll platform.“ June 2, 2026 CR Cory R outside salesTransportation/Trucking/Railroad, 501 - 1,000 employeesUsed the software for: 6-12 months. “The software does not have built-in time tracking or scheduling tools, requiring users to rely on external integrations.“ December 3, 2025 MS Marcus S OwnerConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “It supports unlimited monthly pay runs for W-2 employees and 1099 contractors, handles multi-state payroll, direct deposit/check/debit card payments.“ November 10, 2025 MI Marylenny I OwnerEnvironmental Services, 2 - 10 employeesUsed the software for: I used a free trial. “I dislike that there is not an option to suspend the account for the months that i will not need it.“ August 23, 2025 BB Brenda B Executive DirectorMental Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Payroll information is organized clearly and can be easily accessed for budgeting, financial reporting, and reconciliation purposes.“ June 2, 2026 MS Marcus S OwnerConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “Also, there isn’t a strong native mobile app for employers.“ November 10, 2025 ## Showing most helpful reviews Showing 1-25 of 466 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sara B. Human Resources Generalist Hospital & Health Care Used the software for: 1-2 years ### "Payroll for our company is handled via OnPay" March 6, 2023 5.0 Payroll is processed, taxes are paid and filed, and year-end reports are generated all through OnPay. The reason I went with OnPay is that they provide a turnkey service at a reasonable price. The onboarding process was painless, and customer service has been superb. Pros Thanks to OnPay, I can now run all of my commissions once a week, which is considerably more convenient for both my clients and my team. After a lot of research, I settled on OnPay, and I couldn't be happier with my decision. It was smooth sailing all the way through the transfer they facilitated for me in the middle of last year. Cons I'd like new hires to use the app to fill out more information, such as their Emergency Contact information. Instead than needing to log in and check, it would be great to be alerted when a candidate has accepted a proposal. Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) I received first-rate assistance and service from them. Allow you to easily conduct payroll whenever you like, as often as you need, and for a flat rate per person and per month. Review Source JC Jackie C. Clinic manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Happy transfer " May 9, 2025 5.0 Fantastic! Moving from our old payroll system to this one was a huge upgrade. The transition was so simple and any time I call with a question, it is answered quickly and kindly. Pros How user friendly it is. If anyone is afraid to go to an online payroll system, I recommend this one. It’s extremely easy to navigate. Cons The reports aren’t as user friendly as I would like. I have to print off several different reports to get all the info I need. Alternatives considered [QuickBooks Online Accountant](https://www.capterra.com/p/229996/QuickBooks-Online-Accountant/) Reason for choosing OnPay More reasonably priced and an easier transition process. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Paychex was expensive, made mistakes often and the customer service was awful. Review Source LH Lowell H. President/CEO Consumer Services Used the software for: Less than 6 months ### "Product is "meh", Customer Support is subpar." January 27, 2021 2.0 On-boarding was great while in the actual software. A day later I received a support e-mail welcoming me to OnPay and asked me a few questions to understand how I was going to use the product and help me get up and running faster. Nowhere in that e-mail did it state a response was required and if I didn't respond I would forfeit the capability of direct deposit. I have since attempted to get that capability via support ticket no less than 5 times to never get a response from OnPay. The software usability is ok. I don't find it as user friendly as it could be. Simple things like a getting a payroll summary after the fact seem impossible. I can get check reprints but once I exit out of the payroll run I cannot seem to get that PDF of the payroll summary. I spent an hour one evening looking to no avail. The dashboard is "meh". Customization is almost non-existent. There is stuff there I'd like to remove but can't and stuff I want there that isn't available. For on-boarding a new employee... you can create a task to have the employee complete the I9 online and have a supervisor review it. However, I still have been unable to find that I9 to review it. If the employee loses or deletes their invite, you have to delete the invite and recreate it.. you can't simply resend the invite. Sometime I suffer from OCD and if the employee misspells a street name or is inconsistent in capitalization you can't correct it or you delete all the W4 data the employee typed in. Pros I was able to get up in running and execute an actual payroll in less than an hour. No two to three week, multi-step jump hooping process like competitors (Wagepoint, for example.) Cons The customer support is awful. I send e-mail after e-mail to their customer support addresses and never get a response. When I finally get a hold of someone they say they have no record of getting my e-mails. Yet when I respond to their e-mails they get them just fine. The last time they opened a ticket on their side I asked them to look into why I could not open tickets via e-mail. Absolutely no response. At the end of December they sent an e-mail asking me how likely I was to recommend OnPay. On a scale of 0 to 10, I gave them 0. The prompted to me as to why. My response was that they never respond to my support requests. At the end of the form they stated someone would investigate and get in touch with me shortly. A few moments later I received a blank/empty support ticket. I thought "finally, we'll get this fixed." A week passed.. the two... So I responded to the blank support ticket asking for an update. Nothing. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/)[Wagepoint](https://www.capterra.com/p/138169/Wagepoint/) Reason for choosing OnPay Mostly cost. I didn't trial Gusto because of the cost. Wagepoint's on-boarding process was beyond ridiculous. After three weeks of jumping through hoop after hoop and tried OnPay and was up and running in an hour. Cost was also a factor after I did the math based on bi-weekly payroll. Review Source Response from OnPay February 1, 2021 Hi Lowell. We're sorry you haven't gotten the support you need from us. Someone from our team will be reaching out shortly to make sure all your questions are answered. If you need help sooner, we're always here during business hours: 877-328-6505. RS Rachel S. Managing Member Retail Used the software for: Less than 6 months ### "Perfect Payroll partner for our small biz" April 8, 2026 5.0 Pros Our CPA recommended OnPay for our small business. With all of the help articles and the dedicated onboarding specialist, the set up process was a breeze. The interface is easy to use and running payroll takes only a few clicks. The value is unbeatable. Very satisfied! Cons I wish you could set the payroll to run automatically each month. We have a simple pay structure though so I understand that doesn't work for every business. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reason for choosing OnPay our CPA recommended OnPay specifically - great value! Review Source AB Ashlee B. Operations Manager Financial Services Used the software for: Less than 6 months ### "Don’t hesitate, just buy. " October 16, 2025 5.0 From the first sign up to now, it’s been amazing. We got the first month free which really helped us learn and see the functions without the pressure. Onboarding was seamless and customer service is amazing. Pros The onboarding assistance, the price, and the intuitive system. I appreciate that their team made it easy to transition over and the price is amazing for its value. Cons I do not have any complaints at this time. I think the platform looks nice and so far it’s been no issue. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Price, ease of use, functionality. Pretty much everything was better with onpay. Review Source JD Jennifer D. Director of Development Non-Profit Organization Management Used the software for: 6-12 months ### "Easy to use program" April 8, 2025 5.0 Pros It is very user-friendly. I do not have a ton of experience with running payroll. However, I had to step in when our bookkeeper was unavailable and it was extremely easy. The interface is very intuitive. It is also easy to figure out how to set up direct deposit. I love that employees are able to create their own login and download their own paystubs, W-2, etc. They also send reminders about running payroll early if there is a holiday, which is very helpful. Cons I honestly cannot think of anything I don't like. It's been a great experience. If anything, it would be nice to customize the layout of the W-2 to a different format. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) It was no longer being supported so we had to make the change. Review Source AD Angie D. Accountant Farming Used the software for: Less than 6 months ### "Great Experience " September 2, 2025 5.0 Overall, very pleased with the experience! Had some reservations about the process; as an accountant I'm used to doing the data entry. It ended up being a great experience and I was so happy to have a direct point of contact to ask questions and check in on the process. Pros Serves agricultural clients, fair pricing. Pleased with the onboarding specialist who was very helpful in answering questions - having a direct line to them ended up being more valuable than I expected. Cons Requirement that they enter the data as it really tightened up my timeline to transition (but it worked great in the end) Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reason for choosing OnPay Ability to serve agricultural client by filing form 943 Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Bad fit for a small company - was a subaccount under larger company and it wasn't easy to work with. Review Source MS Marcus S. Owner Construction Used the software for: 6-12 months ### "OnPay Usage " November 10, 2025 4.0 Overall, it worked for us with the transparent pricing and predictable costs. Very easy to use and we wanted something you can get up and running quickly. It handles payroll across a few states, but I don’t need a huge enterprise HR/Pay ecosystem. Pros The setup is quick and painless, the interface is intuitive, and it doesn’t take tons of training to get going. It supports unlimited monthly pay runs for W-2 employees and 1099 contractors, handles multi-state payroll, direct deposit/check/debit card payments. Great customer support, especially during onboarding. Great fit for small businesses. Good value with a set base price. Cons While it integrates with accounting/time tools, the number of integrations is fewer than many competitors. Also, there isn’t a strong native mobile app for employers. For companies that need robust timeclock, scheduling, or job-costing features built into payroll, OnPay might require external tools. Review Source CR Cory R. outside sales Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Onpay review 2025" December 3, 2025 5.0 Employees can easily log in to a mobile-friendly portal to access their pay stubs and tax documents, which saves time for administrators. Pros he service automatically handles all federal, state, and local tax calculations and filings with an accuracy guarantee, which provides peace of mind for business owners and saves significant time. Cons The software does not have built-in time tracking or scheduling tools, requiring users to rely on external integrations. Review Source NF Nancy F. Director of Operations Non-Profit Organization Management Used the software for: Less than 6 months ### "Strong Customer Support and Smooth First Payroll Experience" January 15, 2026 5.0 OnPay has been proactive, responsive, and clear at every stage. As a first-time payroll user, their support and communication made the process much easier and gave us confidence that payroll was being handled correctly. Pros The customer service has been excellent. Communication has been very prompt and clear, and the team was proactive in helping us get our first payroll processed successfully. This was my first time running payroll, and I really appreciated how approachable and supportive they were throughout the process. Cons As a new user, I don’t have any significant complaints about OnPay at this time. The platform has met our needs so far, and the customer support has been very strong, which has helped offset the learning curve. Review Source SI Steve I. Owner Security and Investigations Used the software for: 1-2 years ### "Exceptional Payroll Software " January 24, 2023 5.0 Everything about payroll is a nightmare for any business, but more importantly for small business in America. Since we are working throughout many states and cities across the country, OnPay makes this all so simplistic and easy to maintain compliances. Pros Simplistic integration with our existing employee database, user friendly to add new employees and contractors, Customer service is exceptional when called upon for help. Cons Cost is a bit on the high side, but I attribute this to the outstanding support and ease of use. Both factors which are paramount for our industry and the constant changes from state to state regarding payroll reporting etc. Reason for choosing OnPay Presentation and explanation of services was inviting and seemed to be what we needed. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) Difficulty using company software, integration of systems, and Customers Service was not to our desire. Review Source SB Silvia B. CEO Internet Used the software for: 2+ years ### "Super easy and very modestly priced" February 24, 2022 5.0 I'm primarily a web designer, who was thrust into the role of administrator as well. I have trouble with paperwork, and OnPay has been a lifesaver. It's extremely easy to set up and use, and once set up, most features are automatic. Reports are easy to create and review as well, great for end-of-the-year admin and taxes, and reminders keep me on track. Pros Ease of use, automation and reminders. I love the fact that they take care of payroll reporting and tax obligations. Entering new employees is a breeze, and so is running the payroll. Cons After several years of use, I honestly couldn't find anything wrong with this service. Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Quickbooks was overpriced, unreliable and unnecessarily complicated. Review Source DS Doug S. Executive Director Recreational Facilities and Services Used the software for: 2+ years ### "OnPay works the way an online payroll system should" May 24, 2022 5.0 My overall experience has been excellent, and its consistently accurate and smooth functioning has given me a very high level of confidence that I have no worries about payroll issues. Pros Processing varied payrolls has been a breeze, including special payments and withholdings. Ease and speed of use is key, matched by the simple fact that it works the way you hope it would work. Cons Occasionally, follow-up on a customer service issue has been slow. E.g., follow up on tax deposit notices. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Paychex consistently had errors in the processing of payroll, necessitating corrective runs. Review Source MP Myron P. Bishop Religious Institutions Used the software for: 2+ years ### "The best payroll service available!" June 23, 2022 5.0 We've had state tax issues that OnPay has navigated us through, and every issue we've had, they've quickly replied and resolved the matter. Pros OnPay is easy to use, and our employees love how easy they can manage their profiles. Cons The only thing we wish that OnPay did was automatically deduct payroll. Other than that, it's an excellent product, with outstanding customer service. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/)[Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing OnPay OnPay offered us the most comprehensive package, and they've proven themselves time and again with customer service. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) The lack of customer service, and the extremely high costs. Review Source KV Kenton V. President Semiconductors Used the software for: 2+ years ### "Easy to use and great value" November 27, 2019 5.0 We have had a good experience with OnPay. There are very few issues or errors and, when there are issues, the OnPay team has solved them in an expedient manner. Over the years we have realized significant cost savings due to the ease of use of OnPay. General business or managerial staff can easily run the system instead of paying a service or hiring a payroll professional to manage payroll for larger groups. Pros OnPay is easy to use with an intuitive interface. It was a good product for a small company of just a couple people and it has continued to work for us as we approach 20 people. It is also reasonably priced and does not overwhelm users and administrators with too much complexity. Cons The thing we like least about OnPay is the way paid time off (PTO) accrual growth is calculated. We grow PTO accrual every year of employment up to 20 years and that requires employees to be moved into new PTO growth categories every three years. We could just choose to do our PTO differently, but we wish OnPay had the PTO growth flexibility to accommodate our preferred methods. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) We were very small and ADP was too difficult for our staff to handle at the time. We also did not want to pay for the payroll service at the time due to the cost. Review Source FC Franklin C. CFO Performing Arts Used the software for: 2+ years ### "Onpay is a great payroll provider service for small businesses" December 21, 2022 5.0 We are a small business with around ten employees and have found onpay to be an affordable and well designed platform Pros Software is intuitive and easy to use. It only takes a few minutes to do the payroll each cycle. Cons I can't figure out how to remove an employee that is no longer working at our firm Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing OnPay I liked the package better and it was more affordable Review Source AH Alisha H. Payroll Clerk Medical Practice Used the software for: 2+ years ### "Recommended" October 23, 2020 5.0 My overall experience is good. The cost and customer support team make it a no brainer. Pros What I like most about the software is the ease ofnavigation. Being able toggle between areas is helpful to verifying information. But I feel that this companies best feature is their customer support department. Every time I have had to call, their representatives are always polite and can fix any of my problems. Cons I sometimes have issues with the pair time off or vacation algorithms. This is the feature that as given me more phone time w/ customer support. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing OnPay At the time of purchase, the cost was the overall consideration. Review Source SG Stephen G. Treasurer Law Enforcement Used the software for: 1-2 years ### "Strongly recommend OnPay" September 24, 2025 5.0 I've very please with OnPay. The customer support is extremely helpful and the website is very easy to navigate. Pros The customer support was extremely helpful! Anytime you call looking for assistance, OnPay has the answers right away! Cons I have no negative comments. I've only ever had positive interactions with OnPay staff. They are very helpful! Review Source GS Guerline S. Payroll Office Manager Telecommunications Used the software for: I used a free trial ### "My review OnPay" August 14, 2025 5.0 Pros The interface is clear and easy to learn. Payroll automates easily, and customer support is fast and very available. Cons I just tried OnPay for payroll, and the experience is already quite smooth. I plan to explore its use further soon to simplify my HR tasks. Review Source DS Dotti S. Payroll Admin Medical Devices Used the software for: 2+ years ### "Since 2013" October 21, 2021 5.0 It’s been a challenge and a satisfying one. Just when I think I’ve used all that OnPay has to offer, I discover another service to integrate into my shortcuts and improve information availability. Pros OnPay has evolved over the years with new versions and added more services. The more I have seen upgrades the more I love OnPay. HR integrations, time management, workers compensation, benefits, and more. I love the challenge to incorporate and enhance new reports and learn the value of OnPay’s intentions for their customers. I also appreciate their support staff. They are well trained and friendly and professional with good attitudes. Cons I had a learning curve to go thru like any one might. The support staff was helpful but I wasn’t feeling very confident. It wasn’t long before I understood more & more about their trajectory with the software. I grabbed that knowledge and searched for more that was availability. I’m still on that path and still learning more and more. Reason for choosing OnPay Not available Review Source Emir H. Senior Product Manager Financial Services Used the software for: 1-2 years ### "OnPay is the one and only outstanding payroll software" October 21, 2021 4.0 OnPay is a great payroll software that offers great support to its users. With the help of this tool, you can easily call, chat, and even email. Moving on to the usability of this software, I think that there is a slight learning curve when it comes to payroll functionality but still thanks to my team because they helped me efficiently walk through the process. Pros Onpay is really easy to use plus printing reports and even deriving employee information is quite easy. It is one of the most efficient and effective payroll software that we have been using all across our organization. This software has easily enabled us to categorize different departments of our organization in an easy and hassle-free way. The tool is really quick in terms of responsiveness which I really admire. Onpay has always been really helpful throughout we have been a customer. All our payroll-related queries are resolved with OnPay. All in all, this is one of my essential products for our company. Cons OnPay is providing excellent services. I have not faced any big issues while using this payroll program. Review Source AP Amy P. Account Manager Accounting Used the software for: 6-12 months ### "OnPay - my new Go-To Payroll Software" May 27, 2022 5.0 Our office has cut out hours & hours & hours of being in hold with our previous payroll service. This also cut out our frustrations and has helped our sanity and enjoyment of processing payroll. When your IT works, you are happy and when it doesn't, you pray for good customer service. Pros Customer Service is top-notch. They help you set up new clients. They respond to emails quickly. The Chat area is just as knowledgeable as the phone service. Yes, I did say phone service. They still answer phone calls! Cons Not as easy to set up if you are paying one employee multiple workers comp codes and on salary. Also, I have not been able to set up my Farm that pays "picking by pound" & "picking by crate" prices. Review Source DH Donna H. HR Generalist Insurance Used the software for: 1-2 years ### "OnPay is GREAT for companies who need the basics." August 24, 2021 4.0 Pretty good! We were bummed to find out we couldn't use it for our Time-off tracking, though. Pros Very easy to use, inexpensive, GREAT customer support, easy for employees to use. Cons Definitely would be useful if you could modify the time-off tracking a bit more. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reason for choosing OnPay Cost Review Source AB Alhaji B. Owner Medical Practice Used the software for: 2+ years ### "OnPay’s customer service is what sets them apart. " July 15, 2022 5.0 Overall experience has been a very positive one. I find the service to be excellent for the cost. Pros Software is easy to use. Very straight forward and you always have help a phone call away. Cons Hours entered for payroll week to week no long remain on the following weeks payroll. I found this convenient as most employees work the same hours every week. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing OnPay Cost and value Review Source VR Verified Reviewer Founding Partner Legal Services Used the software for: 2+ years ### "You should be using this payroll service!" July 22, 2019 5.0 I have an employee with two local city withholdings and a school district withholding that I thought I was going to have to manually withhold for---turns out that a few minutes with online chat support is all it took to get Onpay to handle it. Pros Easy to Use Great Support Inexpensive Handles multiple local withholdings easily Saves me a lot of time dealing with multiple tax filings Cons I didn't like that there might be multiple w-2 forms for one person in some cases, but honestly it wasn't a big deal to just add them together for tax prep. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing OnPay Ease of use and low cost. Review Source Similar Products Featured ## Related categories [Payroll](https://www.capterra.com/payroll-software/)[Direct Deposit Payroll](https://www.capterra.com/direct-deposit-payroll-software/)[Onboarding](https://www.capterra.com/onboarding-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.