--- title: "Page 10 | OnPay Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 10 - Is OnPay the right Payroll solution for you? Explore 469 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/167109/OnPay/reviews/?page=10" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- OnPay 4.8 (469) [View alternatives](https://www.capterra.com/p/167109/OnPay/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Page 10 - Reviews of OnPay ## Showing most helpful reviews Showing 226-250 of 469 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JS John S. Manager Restaurants Used the software for: 6-12 months ### "manager" April 27, 2021 5.0 excellent Pros payroll, direct deposit, reports and history Cons I like everything about the system and process Review Source RG Robert G. President Information Technology and Services Used the software for: 1-2 years ### "So glad I found Onpay" May 27, 2020 5.0 I don't remember how I found Onpay, but I'm so happy that I did. I made the switch from ADP and I can honestly say that the experience has been better in every single way! Pros The customer service is the area that Onpay shines the most. Which is followed very closely by the fair cost for service. Cons Some of the advanced features aren't always intuitive, but customer support is always fast and friendly. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Cost Review Source WB Willena B. Vice President Of Human Resources Health, Wellness and Fitness Used the software for: Less than 6 months ### "Easy, Convenient and Affordable" April 20, 2021 5.0 Pros The system is super easy to use. Not only for admin but for the employees as well. Set up was easy as well. If We have any questions customer service is easily available. Cons have been using it for 3 months and have not found any issue with system so far Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reason for choosing OnPay The simplicity of the System and the fact that we could do it all ourselves and manage it ourselves. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) time consuming and expensive. Review Source Sean E. PT/Owner Medical Practice Used the software for: 1-2 years ### "Very pleased with OnPay" November 29, 2018 5.0 Pros The customer service is excellent, the website is extremely easy to use, and their fees are reasonable. Cons Nothing. It's very easy to use, even for someone not very techy. Review Source Nicola R. Co-owner Law Practice Used the software for: 6-12 months ### "Great Company" August 1, 2020 5.0 Pros We switched to Onpay from a bigger company and we are so glad we did. Software easy to use and setup was seamless. We are in Atlanta so we also love that we can support a local business. We have had a great experience and have recommended Onpay to other business owner friends. Cons No cons so far. Overall it has been great. Review Source AP Arthur P. Primary Consultant & Field Manager Construction Used the software for: 2+ years ### "ONPAY IS COMMITTED IN PROVIDING EXCELLENT PAYROLL SERVICE" April 20, 2021 5.0 They Always had an answer to my concerns as well as assisted us to get to the accomplishment of a task Pros There is assistance around every corner to help you navigate through difficulties in using OnPay Cons Waiting on the phone at very seldom times while calling for assistance Reason for choosing OnPay Gut Feeling after doing my homework Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Hahaha TOTALLY HORRIBLE CUSTOMER SERVICE, & WAY TO HIGH PRICING Review Source ST Samik T. President Information Technology and Services Used the software for: 2+ years ### "OnPay Review" November 19, 2018 4.0 Everything is great for price. Pros One of the customer support, I interacted many times. he is awesome, proactive, very helpful and on the top to resolveissues. Regards, Sam Cons Nothing Review Source GH Georganne H. Manager Hospitality Used the software for: 2+ years ### "Great product!" May 25, 2021 5.0 It makes our payroll so easy to do. Pros Very user friendly. Payroll is a breeze. They totally have your back. Cons I thing that I can think of. I had to call customer support to help find some information, but they helped me out immediately. Review Source CG Curtis G. Owner/Physiciann Hospital & Health Care Used the software for: 2+ years ### "Payroll software review" June 30, 2020 5.0 It has simplified my payroll and removed all my concerns on dealing with payroll. Pros It's the ease of use and managing all payroll taxes. Cons Little that I think of, most issues are small user preferences vs issues. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Cost Review Source AB Amber B. Stylist, Salon Owner Consumer Services Used the software for: 2+ years ### "Love OnPay " June 1, 2021 5.0 Pros Super easy, and good pricing. Definitely recommend Cons Sometimes when I need customer service the chat isn’t available Review Source TJ Tom J. Manager Chemicals Used the software for: 1-2 years ### "Onpay review" June 3, 2021 5.0 Program works as I need it. Support is there if needed. Pros It provided what I was looking for in a payroll system. Cons No program has everything that all businesses want. Business have to determine what is needed and choose the program that meets their needs. This program fits my needs. Review Source FS Fatima S. accounting manger Accounting Used the software for: 2+ years ### "Excellent and quick customer service/easy to use " April 6, 2021 5.0 very nice Pros All feature are very useful and it fully integrates with tsheets and quick books which is good thing. Cons Integration was not difficult. There are five pay period in few months if you run weekly payroll . So we have to mannually turn off deductions in 5th week. If there is some thing in setting to set only for specific number pay period per month it will be very helpful. Review Source SR Stefan R. President Entertainment Used the software for: 1-2 years ### "Glad I switched to OnPay. " January 21, 2022 5.0 Pros After several years with another payroll provider, plagued with constant inaccuracies and impossible to reach customer service, I made the switch to OnPay, and so removed a whole area of stress from my life. Reliable, easy to use, and accessible customer service, it seems to me the ideal company for a small business like ours. Cons I have no cons at this time, and I'm grateful. Review Source WK William K. Owner Hospital & Health Care Used the software for: 1-2 years ### "You Can't Go Wrong With Onpay" October 21, 2021 5.0 Always Great! Pros Easy to use, great reports, the list goes on! Cons No Cons that I have experienced after almost 2 years Review Source Keith E. Managing Director - Operations and Technology (CIO) Investment Management Used the software for: 1-2 years ### "Good value" December 9, 2018 5.0 Pros Cost is terrific Decent user interface Easy to use Cons Initial setup is a little challenging Accruals and other pay types can be confusing Review Source AR Arek R. Owner Construction Used the software for: Less than 6 months ### "Great solution for a small business our payroll is very easy to process! " May 31, 2018 5.0 Easy to operate for someone without experience in finance or HR, great price, running payroll is simple and effortless. Pros The software is very intuitive and easy to use. I had no problem setting it up and like that employees are sent a link to input their personal and bank information upon hire/set-up. This removed the possibility of data entry errors for me and also saved time. The dashboard and reports are easy to read for someone without an HR or finance background. I particularly enjoy the warnings that alert me when something could be off during payroll processing. For ex., if an employee's pay is 15% more or less than the average of the last 2 payrolls a warning alerts me to this and I can double check my entry (our employees are paid on an hourly basis so their hours can vary). Cons The direct deposit set-up was a bit tricky and the only part of the process that was not intuitive. However, a quick chat with a customer service representative quickly got me back on track and I was able to set up direct deposit for our employees. Review Source VR Verified Reviewer Adjunct Professor Higher Education Used the software for: 6-12 months ### "Makes payroll simple" December 10, 2018 5.0 I get weekly payroll for my small business done in minutes. Pros Very easy to generate weekly payroll. Good reports. Cons Set up to map to my chart of accounts was less clear than it should be. More examples would help. Having an issue with downloading to Quickbooks Pro, but more likely a QB issue than OnPay. Review Source JA Jenny A. Educational Therapist Education Management Used the software for: 6-12 months ### "Great product- easy to use" June 24, 2021 5.0 Exceptional- I'd recommend this software to someone who does not know much about accounting and is not interested in learning much. This software takes care of everything so you don't have to worry. Pros The program is really easy to use, learn, and the customer support is superb. I especially like how clean the interface is and the immediate support offered. Cons I would like some guidance and orientation to sync the transactions to my quickbooks. Reason for choosing OnPay People said this was much easier to use and the support was great. Review Source SK Spencer K. CEO Insurance Used the software for: 2+ years ### "Payroll Made Easy" June 27, 2022 5.0 Fantastic! Pros Running payroll is super easy and takes way less time. I love that I can do different types of payroll all at once (hourly, bonuses, commissions, salary, etc.). Cons There is a bit of a learning curve when first using the software, but even that is quickly over come with time and great customer service. Reason for choosing OnPay Not Applicable Review Source BN Brad N. Owner Construction Used the software for: Less than 6 months ### "A lot of bang for your buck" July 26, 2021 5.0 One of the best decisions we have made for our business Pros We love that we can run payroll and not worry any further about our employees paycheck being delivered and taxes figured, filed, and paid. All through 1 inexpensive service. Cons My least favorite thing may be the various payroll reports; but that is most likely due to the fact that I’m a little lost in that area anyways. Reason for choosing OnPay Ease of use, pricing, customer support Review Source AA Alex A. Executive Director Food & Beverages Used the software for: 1-2 years ### "Riverside Meals on Wheels review of Onpay payroll services" June 22, 2023 5.0 We've had a great experience using Onpay for our online payroll servicess Pros Ease of online payroll services and customer service availability. Cons None to report at this moment. We have not encountered issues. Reason for choosing OnPay A good product Review Source TW Tom W. Owner Used the software for: 1-2 years ### "Extremely happy with my experience so far" October 26, 2017 5.0 Pros I added my first employee a little over a year ago. I looked into mulitple payroll companies and decided to go with OnPay. I am extremely happy with my choice. At this point, I only use them for payroll and it is only one employee, but I know they have additional services that will help me as I continue to grow. The peace of mind knowing they take care of all the taxes has been awesome. When you compare it to QuickBooks Payroll and the fact you pay for the payroll service and then still have to take care of the taxes yourself makes the additional cost of using OnPay a no brainer. Simplicity and ease of use Customer support when I have needed it The fact they take care of all the taxes Review Source JC James C. Owner/Driver Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Best Service " April 20, 2021 5.0 Pros On pay makes payroll easy! Their customer support team is very knowledgeable and help is easy to get! Cons As of right now I have yet to find a feature that my company needs that on pay dues not have. Review Source CH Cindy H. Manager Entertainment Used the software for: 2+ years ### "On Pay Payroll Service" November 27, 2019 5.0 Payroll service is less expensive and the team is great to work with! Pros The value for the cost of the service is the best for On Pay! Cons Maybe less steps in the inputting of employees Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) The cost was much less for us. Review Source PK Pam K. Secretary/bookkeeper Religious Institutions Used the software for: 2+ years ### "So easy to use!" January 5, 2022 5.0 Pros My favorite feature is the ease of use. I also love that we can tailor the software to our specific needs. OnPay's customer service is top-notch. Their response time and communication are excellent. Cons I can't think of one thing that I'd change. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.