# Page 4 | OnPay Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is OnPay the right Payroll solution for you? Explore 461 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/167109/OnPay/reviews

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OnPay

4.8 (461)

[View alternatives](https://www.capterra.com/p/167109/OnPay/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of OnPay

## Showing most helpful reviews

Showing 76-100 of 461 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

HE

Heather E.  
Owner  
Automotive  
Used the software for: 2+ years

### "Very Easy to Use and Very Reliable"

November 24, 2020

5.0

Every time I have had to call OnPay I have had a great experience.

Pros

I love using this payroll software. The price is very reasonable, running weekly payroll is simple. Finding reports that I need is super easy.

Cons

Sometimes the employee profiles are difficult to navigate in order to look up or update info. It's not something that is prohibitive to the use overall though.

Reason for choosing OnPay

I chose OnPay over others because of cost and in dealing with their customer service while onboarding made it a very easy decision.

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

I had a terrible customer experience at Paychex and they were very overpriced.

Review Source

BT

BR T.  
Director of Operations  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "New User, happy so far"

April 22, 2021

4.0

Excellent.

Pros

The OnPay customer service has been excellent since the first call I had with them. The help transferring our information from a big, clunky payroll platform to getting it to the streamlined & easy to use OnPay platform was seamless. The communication, information, help & kindness shown throughout the process has been a real change from our last experience. The response time is super quick too!

Cons

So far it is not as robust as the last platform so I am missing some features (specifically benefits enrollment). I'm still a new user and am just diving into the reports now.

Reason for choosing OnPay

There was a promotion with Tech Soup.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

The cost and the customer service experience. Each individual person was helpful, but the wait times, the switching from department to department, the lack of clear communications and the feeling of being lost in the ether when I would call for help was really frustrating. We're a small non-profit and ADP Workforce Now's pricing was just too much for us to maintain. It was also really cumbersome to get through and didn't allow for a lot of employee self service without admin intervention.

Review Source

JB

Jamie B.  
CEO and Doctor of Chinese Medicine  
Alternative Medicine  
Used the software for: 2+ years

### "OnPay makes payroll easy "

September 26, 2023

5.0

OnPay has been great overall. Easy to use and inexpensive.

Pros

Running payroll biweekly is quite easy with OnPay. It takes me very little time to do it and it gets deposited in my employee’s accounts quickly. I also really like how easy it was to get worker’s comp set up and am getting ready to add in the retirement integration.

Cons

I work with a piece rate system and that has been a bit difficult to set up through OnPay since it is not a typical hourly or salary position. I have found a work around.

Reason for choosing OnPay

Less expensive

Review Source

KK

Kimberly K.  
Owner  
Accounting  
Used the software for: 6-12 months

### "Very Professional Software Company"

November 26, 2022

4.0

Pros

I like it when people call me back and help me with issues that arise

Cons

I would rather deal with an actual person versus them sending me links to diagnose problems.

Reason for choosing OnPay

Honestly, \[SENSITIVE CONTENT\] sold me on this.

Review Source

JM

Jason M.  
Owner  
Information Services  
Used the software for: 2+ years

### "Exactly what I was looking for"

November 28, 2022

5.0

I tried 3 different popular payroll companies before switching to OnPay. Their customer service is spectacular. We always have a great experience with OnPay.

Pros

The platform is very simple to set up and navigate. It has been essential in our payroll filings and reporting.

Cons

More flexible report filtering criteria would always be appareciated.

Review Source

ST

Shan T.  
Owner is  
Automotive  
Used the software for: 1-2 years

### "Great company to work with "

August 23, 2023

5.0

Pros

The ease of use and great customer service

Cons

So far everything has been great very happy with OnPay

Review Source

AA

Austin A.  
Owner  
Hospital & Health Care  
Used the software for: 1-2 years

### "Easy to use but reporting incorrect taxes"

June 14, 2021

1.0

Leaving end of year to quickbooks even though more expensive. The failure on tax reporting alone is reason to go elsewhere

Pros

Easy to use and automatically syncs with Guideline, our 401k.

Cons

They keep messing up taxes. Twice in 6 months they failed to calculate taxes which ended up with my accountant having to deal with IRS. Worst part, it took 2 months to get response from support as they are too busy.

Alternatives considered

[QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/)

Reason for choosing OnPay

Cheaper

Review Source

Response from OnPay

June 15, 2021

We're sorry to hear your feedback, Austin, and we'd love to see if there's anything else we can do to help. Someone from our team will be reaching out shortly (if they haven't already). Or feel free to call 877-328-6505 to reach a member of our support team who can assist you.

SA

Suzan A.  
CFO  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great Product, Great Support!"

July 24, 2020

5.0

Direct Deposit for our employees is fantastic (I do not give anyone options, ever), the reporting and paying of the taxes is huge. And if I mess up, OnPay is there for me!

Pros

The interface is simple, and the updates that occur have never caused any problems, but have added functionality that was missing in the very beginning (for example, scheduling a pay rate change). I also like the ability to import into QuickBooks. I like that On Pay pays the taxes for us! Prior to moving to OnPay, I was constantly getting adjustments on on payroll taxes from the state of the feds - that never happens anymore. Support staff is amazing. The reports are good and getting better.

Cons

The reports are getting better - and recently new options have been added, so that is great. I

Reason for choosing OnPay

Options, price, support.

Switched from

[QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/)

Direct deposit, handling of tax payments and reporting of same.

Review Source

FA

Fassil A.  
Marketing Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "My Experience With OnPay"

March 27, 2024

4.0

Pros

With OnPay, we have best payroll features and has best HR and onboarding capabilities

Cons

Not a single concern with OnPay. It is the best I have used.

Review Source

CR

Cheryl R.  
Lead Staff Accountant  
Computer Software  
Used the software for: 2+ years

### "OnPay / ChaiOne"

June 25, 2020

5.0

We can process our payroll whenever it is convenient for us and having OnPay process the taxes for us is truly time saving for our small team. Every time we have a question, we utilize the Chat option and have received efficient customer service. If an issue requires additional research on their side, we receive answers very promptly. We are a very satisfied client.

Pros

The ease of use, cost, and customer service are what continue to be the greatest assets for our business in using OnPay.

Cons

Everything about our experience have been positive. No negatives from us.

Reason for choosing OnPay

We came running back to OnPay due to the ease of use, cost, and customer service. Payroll is a very easy process utilizing OnPay.

Review Source

DM

David M.  
General Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "My top recommendation to others for Payroll services"

November 30, 2022

5.0

excellent. thanks.

Pros

ease of use, great support, clarity of details

Cons

we get so many autoreminders to do the payroll, well in advance of the latest due date. it's almost annoying, if it were not so effective at keeping us on track and on time

Review Source

Colin R.  
Owner  
Retail  
Used the software for: 1-2 years

### "Easy to use with great customer service."

November 29, 2018

5.0

Onpay does make payroll a breeze! It's one of the best returns on an expenditure in my business. The time saved and the psychic energy it frees up makes me very happy!

Pros

Their online portal is easy to use. Once you're set up all the information you need for managing payroll/taxes/pto etc is at your fingertips. My wife and I both have separate companies and I do the payroll for both. I'd been using ADP in my business for 8 years but I started her with Onpay about 16 months ago to give it a shot. I'll be switching my co. to Onpay as of the 1st of the New Year.

Cons

The integration with Quickbooks was a little difficult to find and implement in the beginning. The customer service folks were very helpful but I think that could use a little redesign to make it a little more intuitive and eliminate the need for CS coaching.

Review Source

AL

Amy L.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "The features we need at a great price"

October 26, 2022

5.0

Excellent. Simple to use, clear records and communication, easy integrations.

Pros

OnPay provides all the payroll, tax compliance, and vacation tracking services we need, in an easy to use interface. Our previous payroll company had no way to denote a QSEHRA, and provided poor customer service. OnPay is responsive, helpful, and innovative, especially around many COVID changes and services.

Cons

Sorry that the price is increasing, but I get it.

Reason for choosing OnPay

Price and ease of use

Review Source

RS

Rafael S.  
VP  
Aviation & Aerospace  
Used the software for: 1-2 years

### "Great Software for a small business"

March 25, 2022

5.0

They have always been helpful when we call in or use the online chat.

Pros

The interface is easy to use and the tax compliance requirements are completed without pain.

Cons

Would be great if there was an easy way to make announcements to employees, such as if a file was updated.

Reason for choosing OnPay

Nice, clean and intuitive user interface. They did all the federal and state fillings.

Review Source

DT

David T.  
Owner  
Insurance  
Used the software for: 2+ years

### "Ideal for smaller businesses"

April 25, 2022

5.0

OnPay allows us to provide timely direct deposit payroll and 1099 payments and not have to worry about tax payments.

Pros

As a small business, we don't have a lot of time to work on payroll and to make sure that everything is up to date and compliant. OnPay makes the process easy and affordable. Working with a payroll company in the beginning for the first time, we always got timely answers to our questions, even later on down the road when we had a few unique problems we couldn't figure out. Nine out of ten times the FAQs have an answer but when they don't we have always been able to get timely assistance. The program is very flexible to adjust to seemingly any need.

Cons

After a couple of years I can honestly say that I can't think of any cons.

Reason for choosing OnPay

OnPay was affordably priced and seemed to provide a personal level of service to a smaller business. We are 100% satisfied.

Review Source

MA

Marc A.  
Accountant  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "OnPay payroll software "

October 10, 2019

5.0

We are pretty basic as to what we use OnPay for. Mostly running payroll for salaried and hourly employees, tax reporting, and using OnPays standard reports. OnPay does all those things very well and easily. But we don't use it for much additional tracking, but from my use of it OnPay does those basic things very well and is easy to use.

Pros

What I like most about OnPay is that it is very full featured regarding Internal reports, Tax reporting and affordability. I like that it is priced by how many employees each month and not the number of runs or transactions. I can make extra payroll runs employee reimbursements during the month without any extra charges. It is quite easy to use and covers most of our needs. Customer support is great and very responsive. The standard reports meet our needs well and have quite a few "filtering" features to customize them.

Cons

There is not much to dislike, really. Maybe adding and employee can be a laid out a little differently. At times it seems a little confusing. Tax reporting for Michigan and Detroit there are some odd or quirky requirements for workers comp, minimum wage, which we do work-arounds, but this handles it.

Reason for choosing OnPay

Affordability and pricing, comprehensive standard reports, ease of use.

Review Source

ML

Michael L.  
Consultant  
Computer Networking  
Used the software for: 2+ years

### "Checks all the boxes"

September 27, 2023

5.0

Pros

It’s ease of use and customer support are great.

Cons

I’d prefer if we could send out email notifications to employees closer to when pay date is as opposed to when payroll is run.

Review Source

AS

Andrea S.  
Office manager  
Real Estate  
Used the software for: 6-12 months

### "Happy with Features & Ease of Use"

April 20, 2021

5.0

Extremely easy to use but has amazing customer service if anything does go wrong!

Pros

There are many different types of detailed reports. Tax documents are easily managed & there is integration with other programs. It is extremely easy to use, employee set up takes only a few minutes & employees can manage their own hours easliy.

Cons

There really aren't any I've run into yet.

Review Source

DD

Dante D.  
Partner  
Fine Art  
Used the software for: 2+ years

### "Easy and On Point"

June 6, 2021

5.0

Love OnPay. Recommend it to anyone looking for easy but robust payroll solution.

Pros

OnPay makes payroll lickety-split simple. Handles all the taxes seamlessly. Real easy to use. Any time a curveball comes my way the support is great. Of all the things out there supposed to make life easier for small business owners, most don't pan out. But OnPay is truly a great solution for us. Been using it for 5 years now. Oh, side note, they even made FFCRA tracking easy and immediate during COVID.

Cons

Not much to complain about. Only thing I wish they could change is there's no way (that I know of, and never asked) to post-date a pay run. When doing the month's second pay run (we do payroll bi-monthly) for example, last day of payroll was May 31st. So I'm doing payroll June 1st, I can't make check date May 31. I wish I could so the reporting would show up in May instead of June. Getting ticky tacky here, but the question asked "what do I like least."

Review Source

RA

Raquel A.  
Payroll  
Printing  
Used the software for: 1-2 years

### "Payroll Is Now A Breeze"

September 24, 2019

5.0

OnPay has made doing payroll enjoyable. They are quick to answer questions or concerns. They do the filings for multiple states for the same price. They will even do the year end reports like W-2s and W-3s. The ease of use is exceptional.

Pros

What I like the most is the employee portal option, as well as the ease of pulling payroll tax reports. It's very easy to make changes as needed to employees profiles.

Cons

What I like least is the function to pay Paid time off, or any other benefit, it's not as intuitive to use it. It took me a little while to figure it out.

Alternatives considered

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[Xero](https://www.capterra.com/p/120109/Xero/)

Reason for choosing OnPay

OnPay provided services for all 50 states, they did all the filings at a flat rate, and their prices were unbeatable!

Review Source

DM

David M.  
Accountant  
Real Estate  
Used the software for: 6-12 months

### "OnPay Review"

May 27, 2020

4.0

This is a great service. It has helped reduce our payroll costs by a ton, and is way easier to use than other systems. The reporting is great too. I love this service. i wouldn't use anything else.

Pros

Very easy to use and I love that it is NOT Expensive.

Cons

Voiding Checks/Direct Deposits is a pain. Also, I wish each employee had a default that it would change back to for each payroll run. For example, I might pay someone a bonus one week, I don't need that bonus to be paid next week, however it shows up again and I have to remember to remove it. Same with any deductions, so If I need to deduct and advance one week, I don't need it to be deducted again. Anyway, does that make sense? I also wish I could make 2 or 3 checks for one person on the same payroll run, instead of doing multiple payroll runs. I feel a few changes in these areas would make it so much better than it already is.

Alternatives considered

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Reason for choosing OnPay

Cost

Switched from

[Paylocity](https://www.capterra.com/p/86714/WebPay/)

Cost

Review Source

LG

Lucretia G.  
Accounting Manager  
Building Materials  
Used the software for: I used a free trial

### "OnPay makes payroll easy"

July 21, 2021

5.0

Overall, I'm satisfied with OnPay. I'm still fairly new to the program, so I'm still discovering features and benefits. I'm sure with time, it will become even easier to use.

Pros

OnPay makes is fast and easy to run every payroll. A few clicks and you're done. OnPay took care of all the on-boarding and saved me lots of time.

Cons

The Tax Liability Report doesn't have a total amount for each payroll, so I have to use the Payroll Summary Report to get the tax total, which isn't a big deal anyway. I'd also like to see a screen that indicates what liabilities have been paid and with a confirmation number.

Alternatives considered

[Gusto](https://www.capterra.com/p/131882/Gusto/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Reason for choosing OnPay

Price and features were better with OnPay

Switched from

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)

We switched because payroll was the only module we were using in QB and it's too expensive to use for just payroll. We weren't able to utilize QB for any other applications.

Review Source

Cyril C.  
President  
Food & Beverages  
Used the software for: 2+ years

### "OnPay is the best Cloud Based Payroll Software on the Market"

May 22, 2019

5.0

Overall Onpay is really a great product. My only worry is usually payroll companies usually warranty that they will process your payroll correctly. Unlike other payroll companies, OnPay makes the user enter the tax rates into their system which at the end transfers the liability partially back to the user and as a business owner, I do not like that at all.

Pros

The user interface is REALLY well designed. They have made onboarding recently really easy. Any questions you have can be quickly addressed with the chat button.

Cons

I have had trouble a couple of times with Tier 1 Tech Support understanding a bug. Took me about a year to get them to fix the issue.

Review Source

BB

Barb B.  
Owner  
Construction  
Used the software for: 2+ years

### "Easy and through"

November 1, 2021

5.0

Has always been easy to use, so simple and fast, great user interface. All around a cost efficient way to run payroll easiky and quickly without the fears of doing it wrong.

Pros

I like the way I can access employee information easily, reports are simple to run, payroll takes literally 5 minutes. They file important tax info, help answer any questions, make my business life so much simplier.

Cons

My own inability to take the time to learn certain features is the only issue I have. And that's on me.

Review Source

LK

LIZ K.  
Owner  
Farming  
Used the software for: 1-2 years

### "Great Payroll Done with the Least Amount of Problems"

March 31, 2020

5.0

I have worked with accounting firms in the past. They are expensive and required more 'hands - on' than was convenient. Hiring an accounting firm was always more expensive. On Pay is a brilliant setup that is as easy-as-pie. However, if I need any questions answered they are immediate with response and help.

Pros

Using the On Pay interface was very easy and logical. It took me no time to pay my employees. The format is easy to navigate and the setup is quite user friendly. I like that I need not fuss with taxes and other payroll distributions. It is all done right here. My employees get direct deposit and end of year tax documentation. I get a running narrative of where I stand at anytime I wish, as pertains to payroll.

Cons

I have yet to find fault with On Pay. Any questions or help was very quickly offered. Being in agriculture has its own areas of tax and qualifications, and On Pay was ready to go with what I needed.

Reason for choosing OnPay

I researched what was available online - On Pay was my 1st and only choice. I am grateful for this brilliant company. My payroll is now a breezy thing to deal with.

Review Source

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