# Page 5 | OnPay Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is OnPay the right Payroll solution for you? Explore 464 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167109/OnPay/reviews --- OnPay 4.8 (464) [View alternatives](https://www.capterra.com/p/167109/OnPay/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of OnPay ## Showing most helpful reviews Showing 101-125 of 464 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BB Barb B. Owner Construction Used the software for: 2+ years ### "Easy and through" November 1, 2021 5.0 Has always been easy to use, so simple and fast, great user interface. All around a cost efficient way to run payroll easiky and quickly without the fears of doing it wrong. Pros I like the way I can access employee information easily, reports are simple to run, payroll takes literally 5 minutes. They file important tax info, help answer any questions, make my business life so much simplier. Cons My own inability to take the time to learn certain features is the only issue I have. And that's on me. Review Source LK LIZ K. Owner Farming Used the software for: 1-2 years ### "Great Payroll Done with the Least Amount of Problems" March 31, 2020 5.0 I have worked with accounting firms in the past. They are expensive and required more 'hands - on' than was convenient. Hiring an accounting firm was always more expensive. On Pay is a brilliant setup that is as easy-as-pie. However, if I need any questions answered they are immediate with response and help. Pros Using the On Pay interface was very easy and logical. It took me no time to pay my employees. The format is easy to navigate and the setup is quite user friendly. I like that I need not fuss with taxes and other payroll distributions. It is all done right here. My employees get direct deposit and end of year tax documentation. I get a running narrative of where I stand at anytime I wish, as pertains to payroll. Cons I have yet to find fault with On Pay. Any questions or help was very quickly offered. Being in agriculture has its own areas of tax and qualifications, and On Pay was ready to go with what I needed. Reason for choosing OnPay I researched what was available online - On Pay was my 1st and only choice. I am grateful for this brilliant company. My payroll is now a breezy thing to deal with. Review Source Isaac W. Co-Founder & CEO Computer Software Used the software for: 1-2 years ### "Great for payroll, doesn't hold your hand" May 2, 2018 4.0 Pros It is very easy to get payroll up and running. Additionally, it has a good quickbooks integration, however it doesn't tell you that the quickbooks connection only lasts 30 minutes which is why you have to log in each time. It also has a great user interface and feels very modern and sleek, which is nice to have for payroll. Cons The automated filings for things such as UI and WC can get a bit difficult, especially if you have your own coverage. It also doesn't ask you if you already are compliant when you tell it you are a new company. It doesn't need to in order to function, but it would be nice for small companies to have the extra bit of guidance. Review Source JS JONATHAN S. Attorney Law Practice Used the software for: 2+ years ### "Very Pleased with OnPay" February 3, 2020 5.0 All good. I would (and have) recommend OnPay. Pros OnPay seems to be a great payroll provider for me and my business. I am a small shop (solo attorney), so cost is a concern as well as accuracy and reliability in my payroll and tax filings. OnPay has not disappointed me. Their customer service team has been able to deal promptly with the few issues that have arisen and has adapted to my local taxing bureau. Their service reps have been available for prompt responses to my inquiries no matter how small. Bringing on new employees is pretty seamless as is generating year-end or quarterly reports as needed. Cons I don't like the auto-reply that says they've received my email and they'll reply. Kind of annoying. Also, the two day float for ACH debits is a bit of a lag, but I understand why they must do it. Reason for choosing OnPay Pricing; small size feel of the company. Review Source VR Verified Reviewer Marketing Coordinator Retail Used the software for: 6-12 months ### "Security leaves a lot to be desired" September 14, 2020 3.0 Easy to use but the security issues may not be worth it. Pros I love how easy it is to navigate the software! It's so intuitive and simple to use Cons When I initially set up my account I set it up with a password. After that, the website would no longer let me log in with my password. I could only login with just my email, which felt a little sketchy. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/) Cheaper Review Source Response from OnPay October 1, 2020 Hi there! This sounds like something we can help with. We take security really seriously: there's nothing more important to us that keeping your and your employees' information safe. If you reach out to our team, we'd be happy to talk you through all our security features, including how to enable multi-factor authentication. CB Craig B. Owner Accounting Used the software for: 6-12 months ### "Wish all software was this easy" February 1, 2020 5.0 Onpay has streamlined the payroll process for me. I run my clients payroll in a fraction of the time and for a fraction of the cost. Pros The ease of setup, integration, and running payroll. They have simplified the process. Also the price is a fraction of other payroll companies. Cons There are a few features i would like to see added, such as automatic payroll. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing OnPay Paychex is very difficult to integrate with QBO and cost considerably more. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Price and service. Review Source DB David B. President Education Management Used the software for: 2+ years ### "Perfect Payment Solution for Small Business" February 24, 2022 5.0 OnPay allows for me to spend more time growing my business and less time managing payroll. The tools allow my employees to manage their information and withholdings while integrating a small business 401k partner into our payroll process. Pros The software platform is easy to use, while providing enough tools and reports to be effective. I also utilize one of their retirement partners to seamlessly integrate our 401k plan. Cons I have had no complaints or issues with OnPay. Review Source aM alicia M. Office manager Machinery Used the software for: 1-2 years ### "Worth it!!!" February 4, 2020 5.0 Overall experience with OnPay has been wonderful. We have been with OnPay for about one year now. The ease of knowing that the deductions, withdrawals, taxes etc does not have to be done by myself, is fabulous! Customer service is on point! OnPays chat team replies in seconds. Very informative. They lead you to the right directions. Being a small business, The price is very reasonable for All they have to offer. I’ll be keeping them for a long time. And I highly recommend OnPay. Pros Very easy to put hours in and submit payroll. Love that the taxes are withdrawn and done for you. Love customer service. Cons The only thing I think was a bit of getting used to were trying to navigate to find the right tax papers etc. But with help you do get used to it. Also, there was a problem with payroll being processed twice within two minutes from each other. There should have been a pop up stating you already processed a payroll. Do you want this one also ? Reason for choosing OnPay Just that it was for small businesses and we didn’t need much more than that. The price was reasonable. Very attentive. Review Source Kevin L. Owner Construction Used the software for: 2+ years ### "Everything you need it to be an more" June 3, 2020 5.0 OnPay has worked seamlessly for us. I would highly recommend. Pros Very easy to setup and use for a small business. If you need help, support is great to deal with. Cons Integrations with quick books are good, but lack some of the features you get with payroll through quickbooks. Alternatives considered [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Review Source SH Sylvie H. Owner/Manager Individual & Family Services Used the software for: 2+ years ### "A must for any size business when starting your Payroll or HR department" June 25, 2020 5.0 I have had many interactions with Onpay employees. They are very knowledgeable and helpful. It is a company that is reachable when you are working on payroll. If you are afraid of making a mistake they are here to assist. Pros It was very easy to set up as a first time small business owner. It only took few hours to do the initial set up but I was able to have direct deposit done for my first employee on the payroll day. Now Onpay offers more HR features than it did 5 years ago. My recommendation to a new business owner, is to take advantage of that function or feature at the beginning of the set up and allow a little more time to get it done correctly. Cons When they are changes, features are moved around and it is hard to find them but with Chat, it is easy to get someone to help you right away. I do not see any negatives apart from that. Reason for choosing OnPay The ease of use and cost to run. Review Source AN Amy N. Accounting manager Farming Used the software for: 1-2 years ### "Great for farmers" March 26, 2022 5.0 Pros Customer service is fantastic! They helped answer all my questions during set-up and are quick to respond. Cons I really haven’t found anything I dislike about OnPay. Alternatives considered [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[Square Payroll](https://www.capterra.com/p/170266/Square-Payroll/) Reason for choosing OnPay Onpay offered the products we needed and at a very reasonable price. Review Source JO Jason O. President Insurance Used the software for: 2+ years ### "OnPay payroll is inexpensive and easy to use!" October 21, 2021 5.0 OnPay's software has made my payroll processing very simple. I can access payroll reports whenever I need to and it's really easy to add new employees. The helpdesk has always been friendly and always has the answers I need when I'm using a new feature. Pros The software is very user friendly and doesn't require very much training to use. Cons I haven't found anything that I don't like about the software. Review Source TP Timothy P. Reverend Non-Profit Organization Management Used the software for: 2+ years ### "Seriously Easy Payroll" September 23, 2021 5.0 I thoroughly am impressed with OnPay. I've done payroll in a remote setting using a smart phone multiple times. It is very user-friendly. Pros OnPay allows the user to find any report; run payroll and find answers to questions easily. Cons It is all user friendly. If there is something negative about the software it's that I don't need to use a feature that often and forget how to find it. Review Source TH Tiffany H. CEO Utilities Used the software for: 1-2 years ### "Great Payroll Company" June 25, 2020 5.0 OnPay has been so helpful throughout the time that we've been a customer. They've gone above and beyond to support us when we make a mistake and need instant support. The software is easy to use and very intuitive. We appreciate the partnership and look forward to growing together. Pros OnPay is so easy to use, easy to learn, and easy to implement. it makes quick work of payroll. Cons I would love to see them add an option to upload an excel payroll file instead of hand entry. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Primarily cost Review Source LD Larry D. Owner Financial Services Used the software for: 1-2 years ### "Great payroll software at a super value." February 2, 2021 5.0 Alway friendly staff that is eager to help answer any questions and get us to a resolution. Software is simple and packed with features. Pros This software makes Payroll easy! it is very intuitive with no issues. When we do have questions, we can quickly and easily speak with a rep that is easy to understand and help us with helpful answers. Cons Sometimes it can be difficult to find the information we are looking for, but after just a little bit of searching we can put our eyes on what we need. Most of the time it is just a matter of us not remembering where a particular function or feature is located. Review Source TP Teresa P. Accounting Manager Facilities Services Used the software for: 2+ years ### "Great for our needs!" August 28, 2023 5.0 Very happy! It has been a great experience working with their people and their software! Pros We use OnPay for our Payroll twice a month. Once the information for each employee is in their system, payroll is a breeze! Their Customer Service is 2nd to NONE! Whenever I have had a question, no matter who I have spoken to, they seem genuine in their concern for my problem and are patient, helpful and friendly. I have never called and not had my issue resolved while on the call. Cons I was a little confused initially in getting new employees set up. Having never worked with Payroll before, this was a challenge for me. But now it is easy. Review Source DP Danielle P. Senior Staff Accounting Used the software for: 2+ years ### "Easy to Implement and Train" January 29, 2020 5.0 The customer service is amazing when you have an issue. Pros We recommend this software to our clients because of the ease of use, and inexpensive cost. The QBO integration saves hours of manual data entry. Cons The PTO accruals were not really straight forward Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing OnPay Ease of use and cost Review Source GC Gayle C. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "OnPay " November 23, 2021 5.0 They have been great at helping me with IRS issues. Pros Reports section is a great resource. I like being able to get a year to date tally on hours, income, retirement contributions, etc. Cons The new employee set up is a bit tedious. Alternatives considered [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Reason for choosing OnPay Great product, great pricing Switched from [SurePayroll](https://www.capterra.com/p/225706/SurePayroll/) SurePapyroll was expensive and not easy to use. Review Source AR Adrienne R. accounting dept Performing Arts Used the software for: 6-12 months ### "Direct deposit disaster " July 5, 2022 1.0 Terrible experience with the platform and the customer service. \[SENSITIVE CONTENT\] \[SENSITIVE CONTENT\] and \[SENSITIVE CONTENT\] are not helpful. Pros Nothing about this platform is intelligent. Cons The help chat is useless, the notifications are confusing, the customer service is awful. An employee logged into their app and it had another employees name. Review Source VR Verified Reviewer Real Estate Real Estate Used the software for: 6-12 months ### "OnPay Payroll System" December 6, 2018 5.0 Pros As it was my first time to do an online payroll system I wanted a program which filed all the paperwork for me and keep track of my payroll. I like the fact that i have a number which i can call to talk to someone regarding issues i may have, like when i had to add a payroll deduction. I can also chat online immediately with OnPay employee to explain any new things that i am starting or having problems with. Cons When i first started working in the software I was somewhat lost, until i watched some videos and called the customer service line, this is important to get everything correct before you start working on the program, maybe just a start-up letter would have helped me during those initial few days. Review Source ES Eric S. Financial Controller Retail Used the software for: 1-2 years ### "Satisfied Customer" October 21, 2021 5.0 I have thoroughly enjoyed my experience with OnPay. Pros When I need to speak with someone there are short hold times. Cons The tracking for EST and PTO for employees should be viewable when they login. At this point I think it is only viewable once they go through the process of clicking their latest payroll statement. Reason for choosing OnPay Not applicable Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Cost Review Source DB Donique B. Vice President Transportation/Trucking/Railroad Used the software for: 2+ years ### "Do Yourself a Favor-Get OnPay" April 22, 2022 5.0 Pros After years of misery with Paychex I am still grateful to OnPay for their simple, consistent billing, excellent and prompt customer service and intuitive report retrieval. It was very easy to set up. I really love this service. And it is very reasonably priced. Cons In terms of cons, I'd tweak some of the reports and maybe rearrange the dashboard a tiny bit but let me reiterate I love this service. Reason for choosing OnPay They have it all nailed down. Your bill is the same every month. You know the reporting and payments are being processed properly. Review Source James C. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great Product, Responsive Service" May 27, 2020 4.0 As a small company, OnPay was very easy to set up and reliably delivers for us for onboarding, payroll, etc. They've always been extremely supportive and responsive, and they stepped up their game during COVID by making all of the PPP reporting and application materials available on the front screen. Pros OnPay makes it very easy to onboard and serve our staff. The reporting functions are well put together, and provided us with everything we need for banking, finance, etc. Cons My only complaint about OnPay is that the UIUX isn't quite as sleek as some of the other competitors, but the ease of use and features are all on target. Alternatives considered [SurePayroll](https://www.capterra.com/p/225706/SurePayroll/) Reason for choosing OnPay The UI was superior. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/) They were just too expensive, and not helpful with what we needed to do. Review Source SK Shayla K. Office Manager Food & Beverages Used the software for: 2+ years ### "Make's Life Better" May 25, 2021 5.0 Pros OnPay was a game changer for our company and has made the payroll process simple and pain free. The best part is that their customer service ROCKS and is full of helpful people. Very happy and plan to stay for a long time. Thanks! Cons Time Tracking App / where employees can login using an app from this platform. We currently use TimeStation Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Not user friendly and poor customer service Review Source PC Peter C. Director Computer Software Used the software for: 6-12 months ### "OnPay satisfaction" December 4, 2018 4.0 The big problem solved over the previous provider experience is the quality of customer service. Instead of being handed from 'specialist' to 'specialist', and putting up with constant confusion, mis communication and errors, OnPay are just on it. When you talk or communicate with OnPay you communicate with a real person who knows their business, what your business needs, their software, and who won't stop working with you personally until you are completely happy. Pros Visually intuitive platform that takes what is a central admin process from functional to pleasurable. OnPay offers simple, clear, visually attractive navigation for both the admins and the employees. Multiple reports options with the same visual simplicity and clarity, all easily sharable and usable. By comparison to the alternative payroll software we used prior, OnPay feels like its been designed by users, and not by accounting mechanics. Cons The OnPay software just works, if there are problems, or least likes, can't think of anything significant. 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