--- title: "Page 8 | OnPay Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 8 - Is OnPay the right Payroll solution for you? Explore 468 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/167109/OnPay/reviews/?page=8" page_type: "reviews" language: "en" --- OnPay 4.8 (468) [View alternatives](https://www.capterra.com/p/167109/OnPay/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Page 8 - Reviews of OnPay ## Showing most helpful reviews Showing 176-200 of 468 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use WH Wesley H. Owner Used the software for: 2+ years ### "Great UI, Easy to reach Customer Service, Dependable" October 25, 2017 5.0 Pros The user interface is easy to use. I simply plug in the payroll hours and after a few steps I'm done. I don't have to worry about figuring out taxes, unemployment, etc. It also takes of my W2's at the end of the year. When I need help, I can chat via messenger or email them and I get a response in a day or so. Its also the cheapest I have found. Everyone I worked with has always been really nice. I have saved a lot of time. Cons More reports using charts instead of just numbers. Being able to compare previous years to see how your doing in comparison. Its very possible that this is already implemented and I just have not figured it out. It would be nice to have a Clock in - and Clock out program attached to this so that I do not have to do it on a separate program. Review Source VW Vicky W. HR/Payroll Construction Used the software for: 1-2 years ### "Easy to process payroll" August 25, 2021 5.0 It has been very positive. If I need help, Customer Service has been very prompt in responding and is very knowledgeable . Pros When I started, I thought Onpay was easy to learn and very user friendly. Cons I think the reporting could be improved by allowing users to customize the reports they want. Review Source DR Dana R. Owner Food & Beverages Used the software for: 2+ years ### "Awesome payroll company " May 27, 2020 5.0 Customer service is so fast and accurate! Always done via email Pros My employees who are usually under 20years old find it very user friendly. They have everything they need right on their phones. They never have to ask me for anything even another W2! I tell everyone to get this service. It’s just awesome Cons There are no apps for smart phones which I think would be easier than going through the website Review Source MR Marc R. Owner Hospitality Used the software for: 6-12 months ### "Great Payroll Service For Small Business" March 1, 2022 5.0 I am very happy with OnPay and would recommend it to anyone looking for a online payroll provider. Pros I like how it automatically saves the information as you type it in. It is also very intuitive. Cons I don't like how it is not flexible in custom pay amounts for different types of employees Switched from [SurePayroll](https://www.capterra.com/p/225706/SurePayroll/) I did not like how rigid surepayroll was and they nickel and dimed everything. Review Source CH Cheryl H. Financial Secretary Accounting Used the software for: 1-2 years ### "OnPay Recommendation" August 25, 2023 5.0 The benefits of OnPay doing all the reporting is great! Pros This product is easy but if you need customer service, they are very adequate and thorough. All payments and reporting done for you! Cons The only issue with use is understanding how to add Clergy housing. Review Source CS Celia S. owner Financial Services Used the software for: 2+ years ### "Online Payroll Service for Small Business" July 15, 2022 5.0 Simple, compliant online payroll, tax reporting, and direct deposit. Efficient and reasonably priced. Pros Ease of use. Reasonable price. Good phone support when needed. Cons Nothing negative to report. Easy to use. Reason for choosing OnPay Simpler, more responsive, better value. Review Source PN Peter N. accounting Hospital & Health Care Used the software for: 2+ years ### "Serenity Women's Care" January 24, 2022 5.0 Pros Flawless execution. Ease of Use, Mistake free after 3 years. Cons Nothing I dislike about Onpay, Has been a very positive experience for three years. Review Source JR John R. Vice President Wholesale Used the software for: 2+ years ### "A welcome change from the "most popular" payroll services" October 27, 2022 5.0 Pros The software is simple to use, the reporting is more than enough for us and the overall cost per month is 1/5th of what we were paying for a similar service. Anytime I need assistance the support is fantastic, I always get solutions in a timely manner. I am glad I switched! Cons There are a couple very small items that could use some more development, the PTO tracking needs to be more customizable and the "benefits" could use more in the way of subtotaling Review Source JM Jennifer M. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "OnPay is a “must-have” for your business " May 2, 2021 5.0 Not only is the software a joy to use, the customer service is amazing! My contact at OnPay, \[SENSITIVE CONTENT HIDDEN\] is a valued business partner. Attentive, timely and accurate are my adjective to describe his service. Pros The software is user friendly, reporting options are vast and the security is top-notch! Cons I’ve had no negative experiences to report Review Source ME Mark E. Owner Automotive Used the software for: 2+ years ### "Payroll " October 20, 2021 5.0 I've used the software since 2017 and have been very happy with OnPay. I've had no trouble gettig support, when needed. Adding employees is a snap. Pros Ease of use; intuitive; detailed reports; convenient Cons Unable to set-up weekly transfers to Fidelity 401k Alternatives considered [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Reason for choosing OnPay Franchisor recommended the product Review Source ZS Zach S. Accounting Manager Entertainment Used the software for: 2+ years ### "Great Company for Payroll" May 21, 2019 5.0 Pros The software is easy to learn and use. You can usually find what you are looking for pretty quickly. Cons Only thing I wish could be done is to have some sort of way for employees to sign documents through the software. Review Source EB Emily B. REALTOR Real Estate Used the software for: 2+ years ### "Fantastic product and customer support!" November 23, 2021 5.0 OnPay saves me a ton of time! Pros Ease of use and the customer service expertise and response time. Cons The only con that comes to mind is I have trouble finding the correct areas for tax rate changes, but I contact OnPay and they are always happy to walk me through this. Review Source Marshall M. Owner / Solution Architect Computer Software Used the software for: Less than 6 months ### "User-friendly and Powerful Payroll software" December 11, 2018 5.0 Since switching to OnPay, payroll has been less of a hassle, and takes less time. Employee on-boarding is also faster, and the self-service portal gives them access to historical paystubs. Pros OnPay's on-boarding process is straightforward, and guides you through the entire set up. Since managing payroll and payments to state and federal governments is complicated, it's nice to have a team of experts available as well to help with the process. Migrating from an existing payroll provider is also a smooth process, as their team will take existing records and pre-populate the system to maintain continuity from one provider to the next. The system also integrates with several outside services/tools, though as of this review I have not tested any of them. Cons It is hard to find anything to complain about, but if I did, I'd probably appreciate more integrations. Review Source KJ Kerri J. Accountant Accounting Used the software for: 1-2 years ### "OnPay makes payroll easy " October 25, 2023 5.0 OnPay makes our job so much easier. \[sensitive content hidden\] and the Partners team are always there to help us solve any issues that do come up. Pros The ease of use and robust reporting. The most important pro is the prompt help we receive from all the different support teams. Cons Having multiple clients enrolled but not all of them having the same interface is cumbersome. We have some on the two step and three step. Review Source EB Erik B. Owner Food & Beverages Used the software for: 1-2 years ### "Great Service and Pricing" May 25, 2021 5.0 I have contacted customer support many times and they are always fast and helpful. I couldn't be happier with their support. Pros The software is very intuitive and handles everything related to employee payroll and management. Their customer service is fast, friendly and accurate. Cons No room for improvement, I love everything that OnPay does. Reason for choosing OnPay Cost Review Source TD Terri D. Owner Restaurants Used the software for: 2+ years ### "Happy to spend less time on payroll " June 27, 2023 5.0 Pros I do all my own reporting, payroll and W-2’s I typically spend about an hour a month in payroll and it’s just the right amount of trouble. Cons It’s still not as cheap as I would like .! Reason for choosing OnPay Cost Review Source MS Mark S. Owner Retail Used the software for: 2+ years ### "OnPay Review" January 20, 2022 5.0 Excellent Pros Very easy to use and cost effective. Eliminates small business payroll headaches. Cons There are almost too many categories and information but that is not really a negative. Switched from [CoAd](https://www.capterra.com/p/156904/PrimePay/) Way too expensive for what they were doing for me. Review Source BS Brent S. Controller Recreational Facilities and Services Used the software for: Less than 6 months ### "Reliable Low Cost Option for Business of 10-50 Employees" August 23, 2022 5.0 Great experience so far over our first 2-3 months. Would definitely recommend. Pros It is very simple and straight forward. Pricing seems fair. Customer support always helpful and responsive. Cons The reporting section could be a bit more robust allowing for export of full YTD or by-date range detail rather than simply on a per paycheck basis. Switched from [Namely](https://www.capterra.com/p/143606/Namely/) Namely was WAY too expensive for what we were using it for. Review Source RS Robert S. CPA Accounting Used the software for: 1-2 years ### "CPA Firm Owner Review of OnPay " May 27, 2022 5.0 OnPay is a great online payroll service provider. I personally use OnPay for my firm's payroll, and recommend OnPay to clients and prospects. Pros The software is very user friendly. I can easily generate the various accounting reports needed for business analysis. Running payroll in OnPay is quick and easy. Cons Would be an added bonus if payroll for salaried employees could be set up to automatically recur each pay period. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Review Source Dmitriy U. Controller Accounting Used the software for: 1-2 years ### "Nice and Simple Payroll Solution For the Small Companies" November 30, 2018 5.0 Better customer service than Namely Pros Excellent customer service, and ease of use. Fit perfectly for the small companies who is looking simple payroll provider at reasonable cost. Cons It would not fit for big companies or a small one with complicated payroll. Import of the time from the time tracking system is limited. Review Source KP Kelly P. Owner Education Management Used the software for: 2+ years ### "Easy and Cost effective" July 28, 2020 5.0 Onpay has updated their services and has so much to offer that I have yet to take advantage of. I look forward to when I have time to explore all of the options that Onpay has to offer. Pros I have used Onpay for 5 years and I love how easy it is to pay my staff every week. It is easy to pull reports when I need them and access things for my accountant. Onpay takes care of all of my payroll taxes and their chat support is always available when needed. It is the most cost effective payroll company out there! Cons I haven't found anything about onpay that I don't care for. Review Source RW Roger W. Managing Partner Photography Used the software for: 1-2 years ### "Very capable payroll software for a small business" June 1, 2021 5.0 Pros Reasonable pricing, simple interface, fast and attentive customer service. Cons Not much to criticize on this software. Perhaps the reporting interface could be a bit more readily available. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing OnPay Price and functionality Review Source CP Cynthia P. Controller Accounting Used the software for: 1-2 years ### "OnPay has been fantastic!" November 29, 2018 5.0 I've only used onpay for the basic payroll functions, but it has simplified the process for me. I do the payroll for 5 different companies and it's so easy to switch between them and take care of them all at once. I love the low fees and that I can run multiple payrolls a month for the same fee amount. I also like that it's easy to quickly cancel and resubmit a payroll when I realized I forgot to include a new employee's deduction. Pros OnPay is super easy to use. It's easy to navigate the website and to access reports. Everything is laid out easily, so you know what information you need to include and how to input it in the software as you're setting up the company, adding employees, and running payrolls. Anytime I've had a question, I've been able to chat online with a customer service agent and get immediate direction on how to do something. Cons There's nothing that I really don't like about the software. Everything is straightforward and easy to use. Review Source RB Roy B. Accountant Building Materials Used the software for: 2+ years ### "Affordable payroll tool, that does everything we need, and makes sure nothing is filed late!" July 1, 2020 5.0 Saves us time and money to do payroll weekly. Ensures nothing is missed for tax filings. Customer service is outstanding! Pros How easy it is to run payroll. It takes less time to run payroll each week. I dont have to worry about tax payment timing, and filing. Cons There has not been any negatives that we have experienced yet. Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Cost, and time savings Review Source WC Wendy C. Secretary Retail Used the software for: 1-2 years ### "So glad I found OnPay" December 28, 2021 5.0 Pros I love that all I have to do is enter our employees hours and OnPay does the rest, even sending in our tax deposits. Cons So far, I have not had any issues with OnPay. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) I wanted something that would help take care of my tax deposits. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.