# OnPay Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of OnPay Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of OnPay Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/167109/OnPay --- # OnPay Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 21, 2025 Written byEmilie Audubert Emilie Audubert Content Analyst Emilie is an expert in the human resources field, with a particular interest in digital tools to help human resources professionals streamline their day-to-day processes. Emilie’s research encompasses a wide array of topics, from the latest tr... [See bio & all articles](https://www.capterra.com/resources/author/emilie-audubert/) Content Analyst Edited byMehar Luthra Mehar Luthra Content Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade... [See bio & all articles](https://www.capterra.com/resources/author/mehar-luthra/) Content Editor Written by [Emilie Audubert](https://www.capterra.com/resources/author/emilie-audubert/) Content Analyst Emilie is an expert in the human resources field, with a particular interest in digital tools to help human resources professionals streamline their day-to-day processes. Emilie’s research encompasses a wide array of topics, from the latest trends in talent management to innovative strategies for enhancing employee engagement. Edited by [Mehar Luthra](https://www.capterra.com/resources/author/mehar-luthra/) Content Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade in the editorial space, having served as a content writer, editor, editorial head, and now as a team lead. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) OnPay OnPay Overview: ### Key takeaways Insights from verified Capterra reviews OnPay is a payroll solution mainly used by small businesses in industries like accounting, banking, and nonprofit management. It’s most valued for simplifying payroll processing and offering self-service onboarding. Users highlight its reporting tools and accounting integrations as differentiators. Drawbacks include limited leave tracking and occasional tax filing issues. ### Our verdict It’s a strong option for teams that need accurate payroll processing without the burden of manual admin. It reduces repetitive tasks by leveraging a centralized employee database and automates tax filings. While you may face reporting quirks and limited benefits management, these trade-offs are often reasonable for businesses focused on affordability and core payroll needs. Top alternative Featured Overall rating Based on 464 user reviews Reviews sentiment Positive 97% Neutral 1% Negative 2% Pros & cons Streamlined payroll for all users Intuitive and clear interface Occasional unresolved technical problems Starting price $49 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for OnPay?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://onpay.com/&name=OnPay) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OnPay 4.8 (464) VS. [4.3 (1,831)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting Price $49 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (464) Ease Of Use 4.3 (4,271) Value For Money 4.9 (444) Value For Money 4.2 (3,922) Customer Service 4.8 (443) Customer Service 4.1 (4,024) ## OnPay alternatives Teams needing more flexible time off tracking, deeper benefits administration, or broader third-party integrations may find OnPay less useful. This is especially true if managing complex HR policies or syncing with multiple platforms is part of your payroll workflow. [4.8 (3,935)](https://www.capterra.com/p/116050/Patriot-Software/reviews/) Starting price $17.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (4,199)](https://www.capterra.com/p/131882/Gusto/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (1,234)](https://www.capterra.com/p/130949/Paycom/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars Highest Rated [Deel](https://www.capterra.com/p/205015/Deel/) [4.9 (4,271)](https://www.capterra.com/p/205015/Deel/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/205015/Deel/) [View all alternatives](https://www.capterra.com/p/167109/OnPay/alternatives/) ## Who uses OnPay? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined payroll for all users 100% positive reviews out of 78 Most reviewers describe ease of use as a major benefit, highlighting quick setup, simple navigation, and minimal training required. Occasional unresolved technical problems 43% negative reviews out of 51 Some users report bugs and issues, such as delayed responses, unresolved errors, and sporadic technical glitches affecting workflow. Intuitive and clear interface 94% positive reviews out of 32 Most reviewers indicate the user interface is intuitive, visually appealing, and requires little instruction to operate efficiently. Jon S Sales, 1 employee. "They are there when I need help and have a mostly intuitive interface that allows me to take care of tasks on my own. " Tailored for small businesses 100% positive reviews out of 30 Most users report small business suitability, citing affordable pricing, essential features, and straightforward onboarding for smaller teams. ## OnPay's interface OnPay’s navigation is anchored around payroll tasks, with menus that keep employee records, tax forms, and payment settings within reach. Reviewers describe the layout as easy to follow, though some report friction when generating reports or accessing features via mobile devices. 2+ Emilie Audubert Content Analyst You’ll likely move through payroll tasks quickly thanks to OnPay’s clean layout and centralized menus, but expect to spend extra time pulling reports—several users noted needing to combine multiple exports to get a full picture of payroll and tax data. Ease of Use 4.7 (464) 4.7 Based on 464 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Emilie Audubert Content Analyst Teams using OnPay gain faster access to payroll insights and smoother onboarding workflows by relying on its reporting tools and employee data features. There’s also reduced manual upkeep, making it easier to maintain compliance across recurring pay cycles. Features 4.7 (464) 4.7 Based on 464 reviews These OnPay features were rated highest by reviewers. Our commentary is based on reviewer sentiment and collective feedback from all published reviews. Reporting/analytics 4.7 (44) 44 reviewers rated this feature Generate payroll reports that cover taxes, PTO, and filings with clear formatting and historical tracking. Reviewers value the ability to monitor expenses and trends, though some mention limited report types. Onboarding 4.6 (37) 37 reviewers rated this feature Let employees enter their own details and complete HR forms during setup. You’ll find the process simple and the record storage well-organized. Some teams suggest adding visibility into employment duration to make onboarding even smoother. Payroll reporting 4.4 (74) 74 reviewers rated this feature Access payroll-specific reports with tax breakdowns, PTO, and federal filings. You can locate reports easily and use them for payroll, loans, and insurance needs. That said, year-to-date summaries may feel limited for some teams. Employee profiles 4.4 (55) 55 reviewers rated this feature Set up and manage employee records with self-service options and centralized storage. You’ll appreciate how easy it is to update and access records, especially during onboarding and ongoing HR tasks. Security and usability are consistent highlights. Employee database 4.3 (65) 65 reviewers rated this feature Maintain a centralized database for personal, payroll, and HR information. It’s easy to update and navigate, with secure access for both administrators and employees, and teams often call out its simplicity and accessibility. Payroll management 4.3 (112) 112 reviewers rated this feature Run payroll efficiently with direct deposits, mobile access, and QuickBooks Online integration. You’ll save time and get accurate reports, with support that helps make payroll tasks straightforward and reliable. Custom permissions and role-based access 0 reviewers rated this feature Assign up to six permission levels to control who can view, edit, or manage payroll and HR tasks. This helps teams delegate responsibilities securely and ensures sensitive data is only accessible to authorized users. Plus, permissions can be adjusted as roles evolve. Special payroll services by industry 0 reviewers rated this feature It supports payroll needs for sectors like agriculture, restaurants, and nonprofits with tailored tax handling and compliance tools. OnPay also includes features like clergy housing allowances and tip reporting, helping niche organizations meet regulatory requirements. Custom paid time off policies 0 reviewers rated this feature Design PTO accrual rules based on employee type, tenure, or location. The system automatically tracks balances, applies carryover rules, and routes approvals, helping teams manage leave policies without manual oversight. Automated tax filings 0 reviewers rated this feature OnPay now handles federal, state, and local payroll taxes automatically, including quarterly filings and year-end forms like W-2s and 1099s. This reduces manual errors and helps businesses avoid penalties. (Updated in Q4 2024) State new hire reporting 0 reviewers rated this feature New hires are automatically reported to the appropriate state agency once they complete onboarding in OnPay. This ensures compliance with labor laws and eliminates the need for manual submissions. (Updated in Q3 2024) Custom payroll reports 0 reviewers rated this feature You can now build and save payroll reports using over 50 data points. These reports support audits, financial planning, and workforce analysis, with export options for multiple formats. (Updated in Q4 2024) Multi-state payroll support 0 reviewers rated this feature OnPay expanded its payroll engine to support employees across all 50 states, including automatic tax calculations and filings for each jurisdiction. (Updated in Q3 2024) All key features (89) Generate, file and review 1099 tax forms for IRS (Internal Revenue Service) 0% of 0 reviewers... Track 401(k) participant contributions and employer match 14.29% of 7 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems 100.00% of 6 reviewers that rated this feature as important or highly important Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. 0% of 0 reviewers... Integrate with a third-party accounting system 0% of 0 reviewers... Dashboard to view the status of ongoing processes, identify current incidents and track past activities 0.00% of 1 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems 0% of 0 reviewers... Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 0% of 0 reviewers... Manage the process of evaluating documents or requests submitted for approval 0% of 0 reviewers... Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes 33.33% of 3 reviewers that rated this feature as important or highly important Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws 0% of 0 reviewers... A record of all activities within the system, including user access, changes made, etc. 0% of 0 reviewers... OnPay now handles federal, state, and local payroll taxes automatically, including quarterly filings and year-end forms like W-2s and 1099s. This reduces manual errors and helps businesses avoid penalties. (Updated in Q4 2024) 0 reviewers rated this feature Use a dashboard to view benefits that are selected by employees or offered by employers 0% of 0 reviewers... Record employee's benefit plans and selections throughout career progression 35.71% of 28 reviewers that rated this feature as important or highly important Maintain personal certifications/qualifications 0% of 0 reviewers... AI-based platform which conducts a conversation via auditory or textual methods 0% of 0 reviewers... Print paychecks issued to confirm payment of wages or salary 14.29% of 7 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together 0% of 0 reviewers... Track and manage adherence to policies for any service, product, process, or supplier 66.67% of 6 reviewers that rated this feature as important or highly important Track and report regulatory data to either internal management or external stakeholders 62.50% of 16 reviewers that rated this feature as important or highly important Configure existing workflows to meet your organization's needs 0% of 0 reviewers... Design PTO accrual rules based on employee type, tenure, or location. The system automatically tracks balances, applies carryover rules, and routes approvals, helping teams manage leave policies without manual oversight. 0 reviewers rated this feature You can now build and save payroll reports using over 50 data points. These reports support audits, financial planning, and workforce analysis, with export options for multiple formats. (Updated in Q4 2024) 0 reviewers rated this feature Assign up to six permission levels to control who can view, edit, or manage payroll and HR tasks. This helps teams delegate responsibilities securely and ensures sensitive data is only accessible to authorized users. Plus, permissions can be adjusted as roles evolve. 0 reviewers rated this feature Alter the layout and content of reports 50.00% of 6 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements 0% of 0 reviewers... Assembly of graphs and charts for visualizing and tracking statistics/metrics 0% of 0 reviewers... Import and export data to and from software applications 0% of 0 reviewers... Graphical representation of data 0% of 0 reviewers... Determine what amounts employees should contribute towards their benefits from each paycheck 0% of 0 reviewers... Electronic signing method that validates the authenticity and integrity of a digital document 0% of 0 reviewers... You benefit from seamless direct deposit setup and timely payments. Some users say OnPay makes it simple for employees to manage their information, ensures funds are delivered reliably, and eliminates the need for paper checks, making payroll more convenient for everyone. 80.56% of 72 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location 85.71% of 14 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system 0% of 0 reviewers... Digital forms that are shared and accessed online 53.85% of 13 reviewers that rated this feature as important or highly important Digitally sign online documents 0.00% of 1 reviewers that rated this feature as important or highly important Manage benefit portfolio selection that is available to your employees through workplace and automate related administrative tasks 0% of 0 reviewers... Maintain a centralized database for personal, payroll, and HR information. It’s easy to update and navigate, with secure access for both administrators and employees, and teams often call out its simplicity and accessibility. 65 reviewers rated this feature Create and share a new employee handbook with helpful information 33.33% of 3 reviewers that rated this feature as important or highly important Track employee schedules, availability, and performance across projects and tasks 66.67% of 3 reviewers that rated this feature as important or highly important Process of familiarizing new employees with the company, their position, and responsibilities 93.33% of 15 reviewers that rated this feature as important or highly important Online portal where employees can access and track their own information 71.43% of 7 reviewers that rated this feature as important or highly important Set up and manage employee records with self-service options and centralized storage. You’ll appreciate how easy it is to update and access records, especially during onboarding and ongoing HR tasks. Security and usability are consistent highlights. 55 reviewers rated this feature Gateway through which employees can access the system 0% of 0 reviewers... Software specialized for accountants and accounting firms 0% of 0 reviewers... Software that is accessible through the cloud with an active internet connection 0% of 0 reviewers... Designed for small businesses 0% of 0 reviewers... Set up and manage health insurance benefits for employees 0% of 0 reviewers... Automates core HR functions such as talent management, employee evaluation and learning management 33.33% of 3 reviewers that rated this feature as important or highly important Set up and manage health savings and flexible spending accounts for your employees 0% of 0 reviewers... Facilitate training materials that help employees grow and progress in their positions 27.27% of 11 reviewers that rated this feature as important or highly important Manage and track employee attendance 0% of 0 reviewers... Access software remotely via mobile devices 0% of 0 reviewers... Pay employees in multiple states with correct tax deduction amounts in each 33.33% of 9 reviewers that rated this feature as important or highly important OnPay expanded its payroll engine to support employees across all 50 states, including automatic tax calculations and filings for each jurisdiction. (Updated in Q3 2024) 0 reviewers rated this feature Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved 0% of 0 reviewers... Let employees enter their own details and complete HR forms during setup. You’ll find the process simple and the record storage well-organized. Some teams suggest adding visibility into employment duration to make onboarding even smoother. 37 reviewers rated this feature Select benefits and provide information needed to participate in a benefit via an online portal 0% of 0 reviewers... Create orientation programs for new employees or students 50.00% of 6 reviewers that rated this feature as important or highly important Run payroll efficiently with direct deposits, mobile access, and QuickBooks Online integration. You’ll save time and get accurate reports, with support that helps make payroll tasks straightforward and reliable. 112 reviewers rated this feature Delegate payroll processing to third party vendors 90.00% of 10 reviewers that rated this feature as important or highly important Access payroll-specific reports with tax breakdowns, PTO, and federal filings. You can locate reports easily and use them for payroll, loans, and insurance needs. That said, year-to-date summaries may feel limited for some teams. 74 reviewers rated this feature Create, manage, and track policies and procedures within an organization 0.00% of 1 reviewers that rated this feature as important or highly important Streamlining repetitive tasks and activities through automated and predefined workflows 66.67% of 3 reviewers that rated this feature as important or highly important Active reporting of data and metrics 0% of 0 reviewers... Timed notification for any upcoming task, deadline, appointment, or activity 0.00% of 1 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 0% of 0 reviewers... Generate payroll reports that cover taxes, PTO, and filings with clear formatting and historical tracking. Reviewers value the ability to monitor expenses and trends, though some mention limited report types. 44 reviewers rated this feature Set & manage permission levels based on user roles and restrict access to only authorized individuals 0% of 0 reviewers... Online portal through which end users can access the system, manage tasks, or obtain information 58.21% of 67 reviewers that rated this feature as important or highly important Track and manage sick leave time 0% of 0 reviewers... It supports payroll needs for sectors like agriculture, restaurants, and nonprofits with tailored tax handling and compliance tools. OnPay also includes features like clergy housing allowances and tip reporting, helping niche organizations meet regulatory requirements. 0 reviewers rated this feature Allow employees to allocate a fixed portion or percentage of their paycheck each pay period into designated accounts. 0% of 0 reviewers... New hires are automatically reported to the appropriate state agency once they complete onboarding in OnPay. This ensures compliance with labor laws and eliminates the need for manual submissions. (Updated in Q3 2024) 0 reviewers rated this feature Create, manage and track all task activities and progression 0.00% of 1 reviewers that rated this feature as important or highly important Calculate tax and make deductions on gross income from sources like wages, investments or self-employment 0% of 0 reviewers... It gives you peace of mind by handling all tax filings and payments accurately and on time. Reviewers indicate OnPay stays updated with tax laws, resolves compliance issues quickly, and provides knowledgeable support, making tax management less stressful for businesses. 83.91% of 87 reviewers that rated this feature as important or highly important The completion of documentation that calculates earned income and the taxes to be paid, also called a tax return 0% of 0 reviewers... Set up connections to third-party platforms to improve business processes 0% of 0 reviewers... Track and manage employee time-off, vacation, and sick leave requests 26.67% of 15 reviewers that rated this feature as important or highly important Tools that allow employees to request/schedule time off 0% of 0 reviewers... Measure and track time including hours worked and paid time off (PTO) 100.00% of 1 reviewers that rated this feature as important or highly important Track employee/learner's progression through training programs 28.57% of 7 reviewers that rated this feature as important or highly important Request, track, and manage time off requests and vacation time 47.37% of 19 reviewers that rated this feature as important or highly important With this capability, you can easily generate, access, and distribute W-2 forms online. Reviewers appreciate how OnPay automates the process, offers options to print or mail forms, and keeps documents available year-round, saving significant time and reducing stress. 83.56% of 73 reviewers that rated this feature as important or highly important Automatically subtract garnishments from wages 16.67% of 12 reviewers that rated this feature as important or highly important SaaS, web-based, online deployment 0% of 0 reviewers... Create, design and manage workflows for repetitive tasks 0% of 0 reviewers... Get Advice We can help you find the software with the features you need. Emilie Audubert Content Analyst Teams using OnPay gain faster access to payroll insights and smoother onboarding workflows by relying on its reporting tools and employee data features. There’s also reduced manual upkeep, making it easier to maintain compliance across recurring pay cycles. Features 4.7 (464) 4.7 Based on 464 reviews ## Pricing Value for money 4.9 (444) OnPay starts at $49 per month plus $6 per employee, billed monthly. Pricing scales with headcount, and includes full access to payroll, HR, onboarding, compliance, and reporting tools—no tiers, add-ons, or feature restrictions. For context, most HR buyers we spoke to, including those focused on payroll, budget around $74 per user, per month. Free Trial [View pricing plan details](https://www.capterra.com/p/167109/OnPay/pricing/) Basic $49.00 Per User,Per Month It includes: - Automated Tax Payments and Filings - Expert Support - Free W-2 and 1099 Processing - HR + Benefits - HR Tools and Software Integrations - Unlimited Monthly Pay Runs Value for money 4.9 (444) 4.9 Based on 444 reviews ## Integrations OnPay integrates with accounting and time-tracking systems to support payroll accuracy. These connections span bookkeeping, scheduling, and reporting workflows, and include a mix of native and third-party integrations. Popular integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ When I Work](https://www.capterra.com/p/121248/When-I-Work/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Deputy](https://www.capterra.com/p/167811/Deputy/)[ Humanity Schedule](https://www.capterra.com/p/248404/Humanity/)[ Turbotax](https://www.capterra.com/p/10002787/Turbotax/) Emilie Audubert Content Analyst Linking OnPay with accounting and time-tracking tools helps your finance lead avoid duplicate entries, sync payroll data for audits, and keep wage calculations aligned with approved hours and ledger records. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (443) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (443) 4.8 Based on 443 reviews ## User reviews Overall rating 4.8 Based on 464 reviews Filter by rating 5(415) 4(34) 3(4) 2(1) 1(10) Mentioned topic Sorted by most recent DE Dale E. CEO Education Management ### "I recommend this company to business owners " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 22, 2026 10 out of 10 from sign up until now all had been good. My onboarding specialist was pleasant and assuring.n Pros Website easy to use. Customer service was very pleasant. Onboarding was easy. They calculate taxes for you no worries with a audit. Running payroll is smooth and straight forward. Cons Nothing in pleased. I wish we could use business credit cards for payment methods. Other than that the company is doing well. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MO Marcela O. Owner Education Management ### "bad experience overall, didnt respond for something that was their responsability " 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 April 9, 2026 First years super good, but the situation with the reemployment tax that had to be made by them, and they didnt care or help us with that, so that made us change the payroll company, so bad experience overall Pros Easy to navigate the site, easy to connect through the chat, and customer support online is good, aparently its cheeper tha other companies Cons They didnt let us know about a payment that we need to make to the reemployment tax, which has to be made by them, so at the end, we have a big problem with the government and get penalties, and they didn't respond to this Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RS Rachel S. Managing Member Retail ### "Perfect Payroll partner for our small biz" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 8, 2026 Pros Our CPA recommended OnPay for our small business. With all of the help articles and the dedicated onboarding specialist, the set up process was a breeze. The interface is easy to use and running payroll takes only a few clicks. The value is unbeatable. Very satisfied! Cons I wish you could set the payroll to run automatically each month. We have a simple pay structure though so I understand that doesn't work for every business. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reasons for choosing OnPay our CPA recommended OnPay specifically - great value! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Tari M. Administrator Legal Services ### "OnPay is the only payroll solution you need!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2026 I've been using OnPay for 6 years and have never run into a problem. I was able to purchase the platform online and complete setup with no instruction or additional phone calls. It is much cheaper than the big payroll companies and has all the same bells and whistles. Pros OnPay is a great solution for any size business. It is a great value for the money. It's easy to setup and even easier to do a payroll run. You can run your 401k, loans, medical, etc. deductions easily. You can track attendance and run reports. Cons I haven't run into any cons yet. I love that a payroll run takes me less than 5 minutes and I can adjust/control everything on my end without phone calls or support chat. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) They were way too expensive for the same offering. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reasons for choosing OnPay It was the best fit for our small business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NF Nancy F. Director of Operations Non-Profit Organization Management ### "Strong Customer Support and Smooth First Payroll Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 15, 2026 OnPay has been proactive, responsive, and clear at every stage. As a first-time payroll user, their support and communication made the process much easier and gave us confidence that payroll was being handled correctly. Pros The customer service has been excellent. Communication has been very prompt and clear, and the team was proactive in helping us get our first payroll processed successfully. This was my first time running payroll, and I really appreciated how approachable and supportive they were throughout the process. Cons As a new user, I don’t have any significant complaints about OnPay at this time. The platform has met our needs so far, and the customer support has been very strong, which has helped offset the learning curve. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BR Ben R. Owner Marketing and Advertising ### "Fantastic Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 10, 2026 My overall experience was very positive. The buying experience was easy, the hands-on customer service onboarding was stellar. Pros The customer service was incredible. I had a very tight deadline to buy, onboard, and run payroll. Their onboarding leader got on the phone and walked me through everything and ensured I met my payroll deadline. Cons I don't have any complaints. The product UX is good and fairly intuitive. The cost is very reasonable. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reasons for choosing OnPay Peer recommendations, speed to go live, cost, ease of use, Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. OD Olga D. Pharmacist Health, Wellness and Fitness ### "Great service and easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 29, 2025 Great experience! Being new to payroll it's very important to find a supportive service that will be easy to navigate! Pros Customer support is very good and reliable. Flexible communication methods, can use email, or phone, whichever you prefer. Cons Not being able to set date of payroll check to be sooner to when I ran payroll l. I wish I could make the date of check closer. Switched from [SurePayroll](https://www.capterra.com/p/225706/SurePayroll/) Not great customer support with SurePayroll, emailed multiple times before getting a response Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DM Dasha M. Operations Manager Non-Profit Organization Management ### "Excellent Experience for New Business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 12, 2025 Pros We are a new organization so we had to set up a new payroll system. OnPay was very helpful in walking us through step by step. Cons I have no complaints thus far about OnPay. Everything is intuitive, and there are many ways to get questions answered. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reasons for choosing OnPay They had terrible customer service. OnPay was so much better. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KM Kallie M. Office Manager Biotechnology ### "Nice, but....." 3.0 Overall Rating 3.0 3.0 Ease of Use 1.0 1.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 December 8, 2025 Everyone is nice but this has been a frustrating process. If you have never done payroll before I would use a different company, this has been a lot. Pros Everyone I have spoke with has been very nice, pricing is decent and the website seems to function well Cons It is NOT a one stop shop, I have to speak to 1 person/department for this, another person or department for something else and another for something else. It is a lot of transferring and not sure I am doing it right because there are so many steps and people to talk to. I am sure once fully set up it will be fine but not an easy/user friendly process for a first time person Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reasons for choosing OnPay The ads where misleading, it labels itself as easy to use and a one stop shop. If that were true I would not have had to set up 4 different appointments with 4 different companies or departments Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CR Cory R. outside sales Transportation/Trucking/Railroad ### "Onpay review 2025" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 3, 2025 Employees can easily log in to a mobile-friendly portal to access their pay stubs and tax documents, which saves time for administrators. Pros he service automatically handles all federal, state, and local tax calculations and filings with an accuracy guarantee, which provides peace of mind for business owners and saves significant time. Cons The software does not have built-in time tracking or scheduling tools, requiring users to rely on external integrations. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/167109/OnPay/reviews/) ## FAQs OnPay costs $49 per month plus $6 per employee, billed monthly. This flat pricing includes all features—there are no tiers. You only pay for employees included in at least one pay run during the billing period. Yes. OnPay supports payroll processing and tax filings in all 50 U.S. states. It automatically calculates and submits federal, state, and local taxes for each jurisdiction without charging extra fees for multi-state operations. Yes, OnPay allows unlimited payroll runs at no additional cost. You can pay employees weekly, biweekly, or monthly, and the per-employee fee applies only once per billing cycle. You can cancel and reprocess a pay run yourself before 11:30 PM ET the day before tax or direct deposit sweeps. After that, OnPay support can assist with a correction. Yes. OnPay integrates with accounting platforms like QuickBooks and Xero, and time tracking tools such as Deputy and When I Work. Yes. OnPay handles payroll tax filings and payments on your behalf, including Forms 941 and 940. You can view filings and payment history directly in your account, and OnPay alerts you if additional action is needed. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from OnPay’s own online content in August 2025, including the product's website and its social media channels. ## Related reading ### [Payroll Price Comparison Guide: A Capterra Value Report](https://www.capterra.com/resources/payroll-software-pricing-report/) Published August 12, 2024 by [Himanshi Arora](https://www.capterra.com/resources/author/himanshi-arora/) and [Caroline Rousseau](https://www.capterra.com/resources/author/caroline-rousseau/) ### [5 Top-Rated Payroll Software for HR](https://www.capterra.com/resources/payroll-software-for-hr/) Published October 3, 2023 by [Saumya Srivastava](https://www.capterra.com/resources/author/ssrivastava/) ### [7 Top-Rated Payroll Software for Independent Contractors](https://www.capterra.com/resources/best-payroll-software-for-independent-contractors/) Published August 28, 2023 by [Preksha Buttan](https://www.capterra.com/resources/author/pbuttan/) and [Stephanie Sandoval](https://www.capterra.com/resources/author/stephanie-sandoval/) ### [5 Top-Rated Payroll Software for Small Businesses](https://www.capterra.com/resources/payroll-software-for-small-businesses/) Published March 2, 2023 by [Barkha Bali](https://www.capterra.com/resources/author/bbali/) ### [How To Choose a Payroll Service](https://www.capterra.com/resources/how-to-choose-payroll-service/) Published February 6, 2023 by [Stephan Miller](https://www.capterra.com/resources/author/smiller/) ### [The Top 5 Payroll Service Benefits](https://www.capterra.com/resources/payroll-services-benefits/) Published January 7, 2023 by [Stephan Miller](https://www.capterra.com/resources/author/smiller/) ### [7 Payroll Mobile Apps Users Love](https://www.capterra.com/resources/top-payroll-apps/) Published June 1, 2023 by [Preksha Buttan](https://www.capterra.com/resources/author/pbuttan/) ### [3 Benefits and Challenges of Modern Accounting Solutions Over Manual Methods](https://www.capterra.com/resources/benefits-of-accounting-software/) Published August 23, 2024 by [Amita Jain](https://www.capterra.com/resources/author/ajain/) and [Rina Rai](https://www.capterra.com/resources/author/rina-rai/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Deel vs OnPay](https://www.capterra.com/compare/167109-205015/OnPay-vs-Deel)[Rippling vs OnPay](https://www.capterra.com/compare/167109-172127/OnPay-vs-Rippling)[RUN Powered by ADP vs OnPay](https://www.capterra.com/compare/167109-185859/OnPay-vs-RUN)[Paylocity vs OnPay](https://www.capterra.com/compare/86714-167109/WebPay-vs-OnPay)[ADP Workforce Now vs OnPay](https://www.capterra.com/compare/155895-167109/WorkforceNow-vs-OnPay)[Patriot Software vs OnPay](https://www.capterra.com/compare/116050-167109/Patriot-Software-vs-OnPay)[Gusto vs OnPay](https://www.capterra.com/compare/131882-167109/Gusto-vs-OnPay)[Paychex Flex vs OnPay](https://www.capterra.com/compare/119841-167109/Paychex-Flex-vs-OnPay)[Paycor vs OnPay](https://www.capterra.com/compare/133745-167109/Paycor-Perform-vs-OnPay)[Paycom vs OnPay](https://www.capterra.com/compare/130949-167109/Paycom-vs-OnPay) [Dayforce HCM vs OnPay](https://www.capterra.com/compare/167109-205376/OnPay-vs-Dayforce-HCM)[Asure vs OnPay](https://www.capterra.com/compare/159581-167109/Payroll-Tax-Management-vs-OnPay)[Proliant vs OnPay](https://www.capterra.com/compare/167109-187093/OnPay-vs-Proliant)[isolved vs OnPay](https://www.capterra.com/compare/164417-167109/iSolved-vs-OnPay)[BambooHR vs OnPay](https://www.capterra.com/compare/110968-167109/BambooHR-vs-OnPay)[UKG Ready vs OnPay](https://www.capterra.com/compare/167109-198579/OnPay-vs-UKG-Ready)[greytHR vs OnPay](https://www.capterra.com/compare/150850-167109/greytHR-vs-OnPay)[SurePayroll vs OnPay](https://www.capterra.com/compare/167109-225706/OnPay-vs-SurePayroll)[Workday HCM vs OnPay](https://www.capterra.com/compare/66908-167109/Workday-HCM-vs-OnPay)[UKG Pro vs OnPay](https://www.capterra.com/compare/480-167109/UKG-Pro-vs-OnPay)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)