--- title: "OnPay Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about OnPay Software - reviews, pricing plans, popular comparisons to other Payroll products and more." source_url: "https://www.capterra.com/p/167109/OnPay/" page_type: "product" language: "en" --- # OnPay Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) OnPay ## What is OnPay? OnPay is payroll and HR software built for small and medium-sized businesses. Run payroll in just a few clicks, automate federal, state, and local tax filings, and stay compliant with confidence. Beyond payroll, OnPay streamlines HR with onboarding tools, document templates, and employee self-service. Seamless integrations with QuickBooks and Xero help keep your books accurate, and you can offer benefits like health insurance and 401(k) plans no matter your company’s size. Backed by 30+ years of payroll expertise, OnPay combines powerful software with real human support. Our team handles setup and data migration at no extra cost, and licensed experts are available by phone, chat, or email. Whether you’re hiring your first employee or managing a growing team, OnPay scales with your business so you can focus on what you do best: growing it. ## What is OnPay used for? [Payroll](https://www.capterra.com/payroll-software/)[Direct Deposit Payroll](https://www.capterra.com/direct-deposit-payroll-software/)[Onboarding](https://www.capterra.com/onboarding-software/) Recognitions Shortlist Best ease of use Best value for money Top alternative Featured Overall rating Based on 468 user reviews Reviews sentiment Positive 97% Neutral 1% Negative 2% Pros & cons Streamlined payroll for all users Intuitive and accessible interface Occasional technical and support delays Starting price $49 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Onboarding / 2026 - Payroll / 2026 - Benefits Administration / 2025 Our "Best of" badge program showcases products with the highest ratings... - Benefits Administration / 2026 - Compliance / 2026 - Direct Deposit Payroll / 2026 - Human Resources / 2026 - Onboarding / 2026 - Payroll / 2026 Our "Best of" badge program showcases products with the highest ratings... - Benefits Administration / 2026 - Compliance / 2026 - Direct Deposit Payroll / 2026 - Human Resources / 2026 - Onboarding / 2026 - Payroll / 2026 Do you work for OnPay?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://onpay.com/&name=OnPay) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OnPay 4.8 (468) VS. [4.9 (4,860)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting Price $49 Per User, Per Month Starting Price $8 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (468) Ease Of Use 4.9 (4,306) Value For Money 4.9 (448) Value For Money 4.8 (3,955) Customer Service 4.8 (447) Customer Service 4.7 (4,056) ## OnPay alternatives [4.8 (3,965)](https://www.capterra.com/p/116050/Patriot-Software/reviews/) Starting price $17.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (4,221)](https://www.capterra.com/p/131882/Gusto/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (3,547)](https://www.capterra.com/p/110968/BambooHR/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Deel](https://www.capterra.com/p/205015/Deel/) [4.9 (4,306)](https://www.capterra.com/p/205015/Deel/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/205015/Deel/) [View all alternatives](https://www.capterra.com/p/167109/OnPay/alternatives/) ## FAQs about OnPay Overview ### What problems does OnPay solve? OnPay solves time-consuming payroll, tax filing, and employee admin work for small businesses and lean HR or finance teams. It reduces setup friction, automates withholdings, filings, direct deposit, and year-end forms, improves payroll accuracy, organizes reports, and gives managers and employees self-service access that cuts routine questions and support delays. Answer based on 328 reviews Overview ### Which roles and teams benefit most from OnPay? OnPay is most used by small-business owners, presidents, and CEOs who need simple payroll, tax filing, and employee onboarding without dedicated HR staff. Office managers, administrators, and operations leaders use it to manage pay runs and records, while accountants, controllers, and CFOs rely on it for compliance, reporting, and payroll accuracy. Answer based on 467 reviews Overview ### What company size and industries is OnPay built for? OnPay is built for small businesses, which make up 98% of reviewers, with Accounting at 7% as the top industry. It also serves Construction at 6% and Real Estate at 5%, while midsize and enterprise companies represent just 1% each among reviewers. Answer based on 468 reviews Features and Usability ### What are the key features of OnPay? OnPay includes core payroll management features like direct deposit, payroll tax calculation, tax filing, W-2 and 1099 preparation, and employee self service. Differentiators include employee onboarding, contractor management, multi-state payroll, reporting and standard reports, plus accounting integration with QuickBooks for payroll and tax records. Answer based on 302 reviews Pricing ### How much does it cost and what fees or limitations are included? OnPay starts at $49/month plus $6 per employee on the Basic plan, and a free trial is available. Reviewers often describe pricing as transparent and predictable, with unlimited monthly pay runs, tax filings, and free W-2/1099 processing included, though a few said costs felt high or cited tax-filing issues. Answer based on 114 reviews Integrations ### Which third-party tools and platforms does OnPay integrate with? OnPay integrates with QuickBooks Time, QuickBooks Online, QuickBooks Online Advanced, QuickBooks Desktop, QuickBooks Desktop Pro, and When I Work, with additional catalog connections to Xero, Deputy, Humanity Schedule, Autofy, and TurboTax. Reviewers most often confirm the QuickBooks and scheduling integrations for payroll and time tracking. Answer based on 29 reviews Getting Started and Support ### How easy is it to onboard and train a team on OnPay? OnPay is generally quick to onboard, with an intuitive interface that many nontechnical payroll, HR, and small-business users learn fast. Training is available through live online sessions, webinars, videos, and documentation. Admins with more complex payroll or PTO setups may need extra time, but responsive support helps them get up to speed. Answer based on 27 reviews Getting Started and Support ### What customer support options does OnPay offer, and how do users rate the experience? OnPay offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as fast, knowledgeable, patient, and easy to reach, especially by chat and phone. Some report slower follow-up on complex tax or correction issues, occasional confusion in chat, and inconsistent resolution. Answer based on 234 reviews Features and Usability ### How easy is OnPay for payroll management? OnPay makes payroll management simple for many small business teams with an easy setup, clear interface, and helpful support. It handles multi-state payroll, W-2 employees, contractors, direct deposit, and employee self-service well, though some businesses want more automation, deeper reporting, or built-in time tracking and scheduling. Answer based on 302 reviews Features and Usability ### Does OnPay work well for small business payroll? OnPay works well for small business payroll by keeping setup approachable, payroll runs straightforward, and support easy to reach. Many first-time payroll users like the guided onboarding and transparent pricing, but some teams run into limits around automation, account restrictions during errors, payment options, and more advanced workforce tools. Answer based on 302 reviews ## Who uses OnPay? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined payroll for all users 100% positive reviews out of 78 Most reviewers describe ease of use as essential, highlighting quick setup, simple navigation, and minimal training. Occasional technical and support delays 43% negative reviews out of 51 Some reviewers describe bugs, slow issue resolution, and sporadic technical glitches affecting workflow and timely support. Intuitive and accessible interface 94% positive reviews out of 32 Most reviewers indicate the user interface is clean, easy to learn, and requires little technical expertise. Jon S. Sales, 1 employee. "They are there when I need help and have a mostly intuitive interface that allows me to take care of tasks on my own. " Tailored for small businesses 100% positive reviews out of 30 Most users report OnPay is affordable, straightforward, and well-suited for small organizations managing limited staff. ## Features AI summary Based on 17,833 Payroll reviews Capterra data shows that buyers of payroll software rank the following features as their top priorities: - **Payroll Management** (**58%** of reviewers rated this feature as critical) - **Direct Deposit** (**58%**) - **Payroll Reporting** (**51%**) OnPay supports all three features that reviewers rate highest: **Payroll Management**, **Direct Deposit**, and **Payroll Reporting**. Together, these capabilities help businesses process payroll accurately, pay employees on time through direct deposit, and review payroll data for better recordkeeping and decision-making, allowing teams to manage payroll with more confidence and less manual work. Payroll Management 4.8 (133) 76.69% of 133 reviewers that rated this feature as important or highly important You benefit from streamlined payroll management that is efficient and easy to use. Reviewers indicate it saves significant time, is customizable, allows employee self-service, and is accessible from anywhere, making payroll processing straightforward and reliable. Payroll Reporting 4.8 (84) 72.62% of 84 reviewers that rated this feature as important or highly important OnPay offers a variety of payroll reports that are easy to access and understand. Users think the reporting is user-friendly, helpful for loans and compliance, and saves time, though some wish for more comprehensive year-to-date reporting options. Employee Database 4.7 (66) 57.58% of 66 reviewers that rated this feature as important or highly important Electronic storage of staff/employee contact information and job status in a centralized repository Tax Compliance 4.7 (90) 84.44% of 90 reviewers that rated this feature as important or highly important It gives you automated, accurate tax filing and payment, reducing stress and liability. Reviewers appreciate the peace of mind, timely filings, and knowledgeable support, though a few mention occasional compliance issues that OnPay resolves quickly. W-2 Preparation 4.8 (74) 83.78% of 74 reviewers that rated this feature as important or highly important With this capability, you get timely, automated W-2 form preparation that saves you time and offers peace of mind. Reviewers appreciate how easy it is to access, print, or mail W-2s, and note the process is dependable, accurate, and user-friendly. Direct Deposit 4.8 (74) 81.08% of 74 reviewers that rated this feature as important or highly important This characteristic allows you to pay employees quickly and reliably. Some users say direct deposit is easy to set up, always on time, and eliminates the need for paper checks, with employees appreciating the convenience and consistent performance. OnPay 82 features ### All Features - 1099 Preparation: Generate, file and review 1099 tax forms for IRS (Internal Revenue Service) - 401(k) Tracking: Track 401(k) participant contributions and employer match - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Benefits Dashboard: Use a dashboard to view benefits that are selected by employees or offered by employers - Benefits Management: Record employee's benefit plans and selections throughout career progression - Certification Tracking: Maintain personal certifications/qualifications - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Check Printing: Print paychecks issued to confirm payment of wages or salary - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Deduction Management: Determine what amounts employees should contribute towards their benefits from each paycheck - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Direct Deposit: This characteristic allows you to pay employees quickly and reliably. Some users say direct deposit is easy to set up, always on time, and eliminates the need for paper checks, with employees appreciating the convenience and consistent performance. - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Electronic Forms: Digital forms that are shared and accessed online - Electronic Signature: Digitally sign online documents - Employee Benefits Administration: Manage benefit portfolio selection that is available to your employees through workplace and automate related administrative tasks - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Handbook: Create and share a new employee handbook with helpful information - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Employee Portal: Online portal where employees can access and track their own information - Employee Profiles: Centralized storage for employee data, records, and performance metrics - Employee Self Service: Gateway through which employees can access the system - For Accountants: Software specialized for accountants and accounting firms - For Cloud: Software that is accessible through the cloud with an active internet connection - For Small Businesses: Designed for small businesses - Health Insurance Administration: Set up and manage health insurance benefits for employees - HR Management: Automates core HR functions such as talent management, employee evaluation and learning management - HSA/FSA Administration: Set up and manage health savings and flexible spending accounts for your employees - Learning & Development: Facilitate training materials that help employees grow and progress in their positions - Leave Tracking: Manage and track employee attendance - Mobile Access: Access software remotely via mobile devices - Multi-State: Pay employees in multiple states with correct tax deduction amounts in each - Offboarding: Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Online Benefits Enrollment: Select benefits and provide information needed to participate in a benefit via an online portal - Orientation Workflow Management: Create orientation programs for new employees or students - Payroll Management: You benefit from streamlined payroll management that is efficient and easy to use. Reviewers indicate it saves significant time, is customizable, allows employee self-service, and is accessible from anywhere, making payroll processing straightforward and reliable. - Payroll Outsourcing: Delegate payroll processing to third party vendors - Payroll Reporting: OnPay offers a variety of payroll reports that are easy to access and understand. Users think the reporting is user-friendly, helpful for loans and compliance, and saves time, though some wish for more comprehensive year-to-date reporting options. - Policy Management: Create, manage, and track policies and procedures within an organization - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Sick Leave Tracking: Track and manage sick leave time - Split Deposits: Allow employees to allocate a fixed portion or percentage of their paycheck each pay period into designated accounts. - Task Management: Create, manage and track all task activities and progression - Tax Calculation: Calculate tax and make deductions on gross income from sources like wages, investments or self-employment - Tax Compliance: It gives you automated, accurate tax filing and payment, reducing stress and liability. Reviewers appreciate the peace of mind, timely filings, and knowledgeable support, though a few mention occasional compliance issues that OnPay resolves quickly. - Tax Filing: The completion of documentation that calculates earned income and the taxes to be paid, also called a tax return - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Off Management: Track and manage employee time-off, vacation, and sick leave requests - Time Off Requests: Tools that allow employees to request/schedule time off - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Training Management: Track employee/learner's progression through training programs - Vacation/Leave Tracking: Request, track, and manage time off requests and vacation time - W-2 Preparation: With this capability, you get timely, automated W-2 form preparation that saves you time and offers peace of mind. Reviewers appreciate how easy it is to access, print, or mail W-2s, and note the process is dependable, accurate, and user-friendly. - Wage Garnishment: Automatically subtract garnishments from wages - Web-based Deployment: SaaS, web-based, online deployment - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (468) 4.7 Based on 468 reviews ## Pricing Value for money 4.9 (448) Free Trial [View pricing plan details](https://www.capterra.com/p/167109/OnPay/pricing/) Basic $49.00 Per User,Per Month It includes: - Automated Tax Payments and Filings - Expert Support - Free W-2 and 1099 Processing - HR + Benefits - HR Tools and Software Integrations - Unlimited Monthly Pay Runs Value for money 4.9 (448) 4.9 Based on 448 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ When I Work](https://www.capterra.com/p/121248/When-I-Work/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Deputy](https://www.capterra.com/p/167811/Deputy/)[ Humanity Schedule](https://www.capterra.com/p/248404/Humanity/)[ Turbotax](https://www.capterra.com/p/10002787/Turbotax/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (447) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (447) 4.8 Based on 447 reviews ## User reviews Overall rating 4.8 Based on 468 reviews Filter by rating 5(419) 4(34) 3(4) 2(1) 1(10) Mentioned topic Sorted by most recent DD David D. Lead Pastor Religious Institutions ### "OnPay - on target & on task with payroll/HR" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 20, 2026 We've had a great experience with OnPay. Their software has been exactly what we needed especially with a small administrative team and not wanting to spend a lot of time on the payroll. In addition there have been times where I've needed support from them and I was able to get it in a timely manner and they handled the issue that I had. Pros OnPay is very simple and straightforward to set up. It handles the different situations we have between W-2 employees and 1099 contractors. It also handles the complexity of W-2 employees across multiple states, dealing with different tax situations. Cons I would like to be able to automate the payroll process. We have some employees who are salaried and always on the same pay scale so it would be nice to be able to automate that. At this point I'm not able to do that. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reasons for choosing OnPay I've used this product before and found it to be bloated and not really sticking to the core of what a payroll software is. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. HN Hien N. Owner Financial Services ### "Trust OnPay" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 16, 2026 I had multiple questions about the site and process and I was greeted with Great customer service with live human rather than robot and automation. Pros Security. Value for money. Customer support. Overall just great customer service with live humans rather than robots Cons I would like for OnPay to add a mobile application feature rather than just online but that's being picky Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BB Brenda B. Executive Director Mental Health Care ### "OnPay: A Comprehensive Payroll and Workforce Management Solution for Joi Counseling Center" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2026 Overall, OnPay has proven to be a reliable, secure, and highly effective solution for payroll and workforce management. Its combination of strong performance, excellent customer service, valuable HR tools, and affordable pricing makes it an outstanding choice for organizations seeking a comprehensive payroll platform. We highly recommend OnPay to other small businesses, healthcare organizations, and nonprofit agencies looking to streamline payroll operations and enhance workforce management. Pros OnPay has been an outstanding payroll and workforce management solution for our organization. As a growing mental health agency, we needed a platform that could efficiently manage payroll while also supporting employee administration, time tracking, and compliance requirements. OnPay has exceeded our expectations in all of these areas. Security is one of the platform's greatest strengths. We appreciate the confidence that comes with knowing sensitive employee and payroll information is protected through secure systems and controls. The platform provides a safe environment for managing payroll records, tax documents, direct deposit information, and personnel files while maintaining appropriate levels of user access and privacy. From a value-for-money perspective, OnPay delivers exceptional functionality at a competitive price. The pricing structure is transparent and easy to understand, without many of the hidden fees or costly upgrades often associated with other payroll providers. The inclusion of payroll processing, tax filing, employee self-service tools, onboarding capabilities, and workforce management features within a single platform makes it a highly cost-effective solution for small and medium-sized organizations. Customer support has consistently been responsive, professional, and knowledgeable. Whenever questions arise, the support team provides timely assistance and practical solutions. Their expertise in payroll processing, tax compliance, and system functionality has helped us resolve issues quickly and maintain confidence in the platform. OnPay also integrates well with our accounting and expense management processes. Payroll information is organized clearly and can be easily accessed for budgeting, financial reporting, and reconciliation purposes. The system simplifies administrative workflows and supports accurate financial management across the organization. The time tracking and attendance features have significantly improved workforce management. Employees can easily track hours worked, monitor attendance, request paid time off, and review leave balances. Managers benefit from streamlined approval processes and real-time visibility into staffing and attendance information. These tools have reduced administrative burden while improving accuracy and accountability. User access management is another area where OnPay performs exceptionally well. The platform allows administrators to assign appropriate levels of access based on employee roles and responsibilities. Employees can securely access their own payroll and benefits information through the self-service portal, while administrators maintain appropriate oversight and control of organizational data. Cons Customization is a bit limited. While OnPay offers standard payroll and tax reports, some users report that highly customized or sophisticated reporting capabilities are not as extensive as those available through larger payroll providers. Organizations requiring complex data analytics may need to export data for additional analysis. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Joi Counseling Center transitioned from QuickBooks Payroll to OnPay after evaluating the organization's evolving payroll, human resources, and workforce management needs. While QuickBooks Payroll provided adequate payroll processing capabilities, OnPay offered a more comprehensive and integrated solution designed specifically for payroll administration and employee management. One of the primary reasons for the transition was OnPay's enhanced human resources functionality. Unlike QuickBooks Payroll, which focuses primarily on payroll processing and accounting integration, OnPay provides built-in tools for employee onboarding, personnel record management, document storage, time and attendance tracking, paid time-off (PTO) administration, sick leave management, and workforce reporting. These additional features allow the organization to manage a broader range of employee-related functions within a single platform. The organization also found OnPay's pricing structure to be more transparent and cost-effective. Essential payroll and HR functions are included within the standard pricing model, reducing the need for additional subscriptions, upgrades, or third-party integrations. This has allowed Joi Counseling Center to access a wider range of workforce management tools while maintaining fiscal responsibility. Ease of use was another significant factor in the decision to move to OnPay. The platform's user-friendly interface simplifies payroll processing, employee onboarding, leave management, and administrative reporting. Staff members require less time to complete payroll-related tasks, reducing administrative burden and improving overall efficiency. Additionally, OnPay's workforce management capabilities provide greater visibility into employee schedules, attendance, PTO balances, sick leave usage, and other personnel information. These features support more effective organizational planning and decision-making while improving accuracy and accountability. The transition to OnPay has enabled Joi Counseling Center to streamline payroll and human resources operations, improve workforce management, enhance administrative efficiency, and provide employees with a more accessible and transparent self-service experience. Overall, the move has resulted in a more comprehensive, cost-effective, and scalable solution that better supports the organization's current and future operational needs. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) [Rippling](https://www.capterra.com/p/172127/Rippling/) [SurePayroll](https://www.capterra.com/p/225706/SurePayroll/) Reasons for choosing OnPay OnPay tends to provide most of these features in a single package without requiring numerous add-ons, which is why many small healthcare, counseling, and nonprofit organizations find it attractive compared to larger enterprise systems. For Joi Counseling Center specifically, the strongest competitors would likely be Gusto, QuickBooks Payroll, and Paychex Flex, with the decision largely depending on whether the priority is accounting integration, HR functionality, or overall cost. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SP Sara P. Consultant Construction ### "Thank you \[sensitive content hidden\] from On Pay!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2026 Positive. \[sensitive content hidden\] was very helpful, as well as knowledgeable with the system. She is very professional and also friendly. Pros Easily accessible. They respond quickly and are happy to help you get set up and learn the process of payroll. Cons So far everything is good. I am happy with the interaction that I have had thus far and I have no complaints. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DE Dale E. CEO Education Management ### "I recommend this company to business owners " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 22, 2026 10 out of 10 from sign up until now all had been good. My onboarding specialist was pleasant and assuring.n Pros Website easy to use. Customer service was very pleasant. Onboarding was easy. They calculate taxes for you no worries with a audit. Running payroll is smooth and straight forward. Cons Nothing in pleased. I wish we could use business credit cards for payment methods. Other than that the company is doing well. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MO Marcela O. Owner Education Management ### "bad experience overall, didnt respond for something that was their responsability " 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 April 9, 2026 First years super good, but the situation with the reemployment tax that had to be made by them, and they didnt care or help us with that, so that made us change the payroll company, so bad experience overall Pros Easy to navigate the site, easy to connect through the chat, and customer support online is good, aparently its cheeper tha other companies Cons They didnt let us know about a payment that we need to make to the reemployment tax, which has to be made by them, so at the end, we have a big problem with the government and get penalties, and they didn't respond to this Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RS Rachel S. Managing Member Retail ### "Perfect Payroll partner for our small biz" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 8, 2026 Pros Our CPA recommended OnPay for our small business. With all of the help articles and the dedicated onboarding specialist, the set up process was a breeze. The interface is easy to use and running payroll takes only a few clicks. The value is unbeatable. Very satisfied! Cons I wish you could set the payroll to run automatically each month. We have a simple pay structure though so I understand that doesn't work for every business. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reasons for choosing OnPay our CPA recommended OnPay specifically - great value! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Tari M. Administrator Legal Services ### "OnPay is the only payroll solution you need!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2026 I've been using OnPay for 6 years and have never run into a problem. I was able to purchase the platform online and complete setup with no instruction or additional phone calls. It is much cheaper than the big payroll companies and has all the same bells and whistles. Pros OnPay is a great solution for any size business. It is a great value for the money. It's easy to setup and even easier to do a payroll run. You can run your 401k, loans, medical, etc. deductions easily. You can track attendance and run reports. Cons I haven't run into any cons yet. I love that a payroll run takes me less than 5 minutes and I can adjust/control everything on my end without phone calls or support chat. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) They were way too expensive for the same offering. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reasons for choosing OnPay It was the best fit for our small business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NF Nancy F. Director of Operations Non-Profit Organization Management ### "Strong Customer Support and Smooth First Payroll Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 15, 2026 OnPay has been proactive, responsive, and clear at every stage. As a first-time payroll user, their support and communication made the process much easier and gave us confidence that payroll was being handled correctly. Pros The customer service has been excellent. Communication has been very prompt and clear, and the team was proactive in helping us get our first payroll processed successfully. This was my first time running payroll, and I really appreciated how approachable and supportive they were throughout the process. Cons As a new user, I don’t have any significant complaints about OnPay at this time. The platform has met our needs so far, and the customer support has been very strong, which has helped offset the learning curve. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BR Ben R. Owner Marketing and Advertising ### "Fantastic Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 10, 2026 My overall experience was very positive. The buying experience was easy, the hands-on customer service onboarding was stellar. Pros The customer service was incredible. I had a very tight deadline to buy, onboard, and run payroll. Their onboarding leader got on the phone and walked me through everything and ensured I met my payroll deadline. Cons I don't have any complaints. The product UX is good and fairly intuitive. The cost is very reasonable. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reasons for choosing OnPay Peer recommendations, speed to go live, cost, ease of use, Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/167109/OnPay/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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