--- title: "Page 2 | OnPay Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is OnPay the right Payroll solution for you? Explore 468 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/167109/OnPay/reviews/?page=2" page_type: "reviews" language: "en" --- OnPay 4.8 (468) [View alternatives](https://www.capterra.com/p/167109/OnPay/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Page 2 - Reviews of OnPay ## Showing most helpful reviews Showing 26-50 of 468 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BB Brenda B. Executive Director Mental Health Care Used the software for: Less than 6 months ### "OnPay: A Comprehensive Payroll and Workforce Management Solution for Joi Counseling Center" June 2, 2026 5.0 Overall, OnPay has proven to be a reliable, secure, and highly effective solution for payroll and workforce management. Its combination of strong performance, excellent customer service, valuable HR tools, and affordable pricing makes it an outstanding choice for organizations seeking a comprehensive payroll platform. We highly recommend OnPay to other small businesses, healthcare organizations, and nonprofit agencies looking to streamline payroll operations and enhance workforce management. Pros OnPay has been an outstanding payroll and workforce management solution for our organization. As a growing mental health agency, we needed a platform that could efficiently manage payroll while also supporting employee administration, time tracking, and compliance requirements. OnPay has exceeded our expectations in all of these areas. Security is one of the platform's greatest strengths. We appreciate the confidence that comes with knowing sensitive employee and payroll information is protected through secure systems and controls. The platform provides a safe environment for managing payroll records, tax documents, direct deposit information, and personnel files while maintaining appropriate levels of user access and privacy. From a value-for-money perspective, OnPay delivers exceptional functionality at a competitive price. The pricing structure is transparent and easy to understand, without many of the hidden fees or costly upgrades often associated with other payroll providers. The inclusion of payroll processing, tax filing, employee self-service tools, onboarding capabilities, and workforce management features within a single platform makes it a highly cost-effective solution for small and medium-sized organizations. Customer support has consistently been responsive, professional, and knowledgeable. Whenever questions arise, the support team provides timely assistance and practical solutions. Their expertise in payroll processing, tax compliance, and system functionality has helped us resolve issues quickly and maintain confidence in the platform. OnPay also integrates well with our accounting and expense management processes. Payroll information is organized clearly and can be easily accessed for budgeting, financial reporting, and reconciliation purposes. The system simplifies administrative workflows and supports accurate financial management across the organization. The time tracking and attendance features have significantly improved workforce management. Employees can easily track hours worked, monitor attendance, request paid time off, and review leave balances. Managers benefit from streamlined approval processes and real-time visibility into staffing and attendance information. These tools have reduced administrative burden while improving accuracy and accountability. User access management is another area where OnPay performs exceptionally well. The platform allows administrators to assign appropriate levels of access based on employee roles and responsibilities. Employees can securely access their own payroll and benefits information through the self-service portal, while administrators maintain appropriate oversight and control of organizational data. Cons Customization is a bit limited. While OnPay offers standard payroll and tax reports, some users report that highly customized or sophisticated reporting capabilities are not as extensive as those available through larger payroll providers. Organizations requiring complex data analytics may need to export data for additional analysis. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/)[Rippling](https://www.capterra.com/p/172127/Rippling/)[SurePayroll](https://www.capterra.com/p/225706/SurePayroll/) Reason for choosing OnPay OnPay tends to provide most of these features in a single package without requiring numerous add-ons, which is why many small healthcare, counseling, and nonprofit organizations find it attractive compared to larger enterprise systems. For Joi Counseling Center specifically, the strongest competitors would likely be Gusto, QuickBooks Payroll, and Paychex Flex, with the decision largely depending on whether the priority is accounting integration, HR functionality, or overall cost. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Joi Counseling Center transitioned from QuickBooks Payroll to OnPay after evaluating the organization's evolving payroll, human resources, and workforce management needs. While QuickBooks Payroll provided adequate payroll processing capabilities, OnPay offered a more comprehensive and integrated solution designed specifically for payroll administration and employee management. One of the primary reasons for the transition was OnPay's enhanced human resources functionality. Unlike QuickBooks Payroll, which focuses primarily on payroll processing and accounting integration, OnPay provides built-in tools for employee onboarding, personnel record management, document storage, time and attendance tracking, paid time-off (PTO) administration, sick leave management, and workforce reporting. These additional features allow the organization to manage a broader range of employee-related functions within a single platform. The organization also found OnPay's pricing structure to be more transparent and cost-effective. Essential payroll and HR functions are included within the standard pricing model, reducing the need for additional subscriptions, upgrades, or third-party integrations. This has allowed Joi Counseling Center to access a wider range of workforce management tools while maintaining fiscal responsibility. Ease of use was another significant factor in the decision to move to OnPay. The platform's user-friendly interface simplifies payroll processing, employee onboarding, leave management, and administrative reporting. Staff members require less time to complete payroll-related tasks, reducing administrative burden and improving overall efficiency. Additionally, OnPay's workforce management capabilities provide greater visibility into employee schedules, attendance, PTO balances, sick leave usage, and other personnel information. These features support more effective organizational planning and decision-making while improving accuracy and accountability. The transition to OnPay has enabled Joi Counseling Center to streamline payroll and human resources operations, improve workforce management, enhance administrative efficiency, and provide employees with a more accessible and transparent self-service experience. Overall, the move has resulted in a more comprehensive, cost-effective, and scalable solution that better supports the organization's current and future operational needs. Review Source DD David D. Lead Pastor Religious Institutions Used the software for: 2+ years ### "OnPay - on target & on task with payroll/HR" June 20, 2026 5.0 We've had a great experience with OnPay. Their software has been exactly what we needed especially with a small administrative team and not wanting to spend a lot of time on the payroll. In addition there have been times where I've needed support from them and I was able to get it in a timely manner and they handled the issue that I had. Pros OnPay is very simple and straightforward to set up. It handles the different situations we have between W-2 employees and 1099 contractors. It also handles the complexity of W-2 employees across multiple states, dealing with different tax situations. Cons I would like to be able to automate the payroll process. We have some employees who are salaried and always on the same pay scale so it would be nice to be able to automate that. At this point I'm not able to do that. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing OnPay I've used this product before and found it to be bloated and not really sticking to the core of what a payroll software is. Review Source Tari M. Administrator Legal Services Used the software for: 2+ years ### "OnPay is the only payroll solution you need!" March 23, 2026 5.0 I've been using OnPay for 6 years and have never run into a problem. I was able to purchase the platform online and complete setup with no instruction or additional phone calls. It is much cheaper than the big payroll companies and has all the same bells and whistles. Pros OnPay is a great solution for any size business. It is a great value for the money. It's easy to setup and even easier to do a payroll run. You can run your 401k, loans, medical, etc. deductions easily. You can track attendance and run reports. Cons I haven't run into any cons yet. I love that a payroll run takes me less than 5 minutes and I can adjust/control everything on my end without phone calls or support chat. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing OnPay It was the best fit for our small business. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) They were way too expensive for the same offering. Review Source HN Hien N. Owner Financial Services Used the software for: Less than 6 months ### "Trust OnPay" June 16, 2026 5.0 I had multiple questions about the site and process and I was greeted with Great customer service with live human rather than robot and automation. Pros Security. Value for money. Customer support. Overall just great customer service with live humans rather than robots Cons I would like for OnPay to add a mobile application feature rather than just online but that's being picky Review Source MO Marcela O. Owner Education Management Used the software for: 2+ years ### "bad experience overall, didnt respond for something that was their responsability " April 9, 2026 1.0 First years super good, but the situation with the reemployment tax that had to be made by them, and they didnt care or help us with that, so that made us change the payroll company, so bad experience overall Pros Easy to navigate the site, easy to connect through the chat, and customer support online is good, aparently its cheeper tha other companies Cons They didnt let us know about a payment that we need to make to the reemployment tax, which has to be made by them, so at the end, we have a big problem with the government and get penalties, and they didn't respond to this Review Source AC Aaron C. Owner Food & Beverages Used the software for: 1-2 years ### "Great company offering massive convenience " November 22, 2025 5.0 Overall, OnPay is a fantastic company and I enjoyed utilizing their services. If it weren’t for the fact that our new POS system contains an all-in-one payroll, time keeping and taxes app, I would probably still be with OnPay. Pros The ease and convenience that OnPay provided was fantastic. I never had to worry if employees got paid on time or not. And then automatically taking care of payroll taxes and filing everything for me was great! Cons The only thing I didn’t like is that if there was anything wrong with payroll in any particular week, they completely lock you out of the account until it’s fixed. It makes it difficult to be able to tell exactly what’s going on when you can’t access your own account. Switched from [Toast Payroll & Team Management](https://www.capterra.com/p/155642/eStratEx/) Toast was far too expensive and not nearly as easy to use and understand. Review Source KM Kallie M. Office Manager Biotechnology Used the software for: Less than 6 months ### "Nice, but....." December 8, 2025 3.0 Everyone is nice but this has been a frustrating process. If you have never done payroll before I would use a different company, this has been a lot. Pros Everyone I have spoke with has been very nice, pricing is decent and the website seems to function well Cons It is NOT a one stop shop, I have to speak to 1 person/department for this, another person or department for something else and another for something else. It is a lot of transferring and not sure I am doing it right because there are so many steps and people to talk to. I am sure once fully set up it will be fine but not an easy/user friendly process for a first time person Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing OnPay The ads where misleading, it labels itself as easy to use and a one stop shop. If that were true I would not have had to set up 4 different appointments with 4 different companies or departments Review Source RR Robert R. President Information Technology and Services Used the software for: Less than 6 months ### "Great payroll service" November 15, 2025 5.0 5 stars - completely satisfied. Their communication is second to none. Every question was answered and explained thoroughly Pros Great payroll service - website is very user friendly with some nice features - running payroll is straight forward - everything needed is displayed on one page - the service is reasonably priced. The absolute best part is their onboarding process with a zoom meeting to run the first payroll. Cons being in different time zones which is common but nothing to dislike about the company at all. Great experience. Alternatives considered [Ai Zolo](https://www.capterra.com/p/10033674/Ai-Zolo/) Reason for choosing OnPay A great payroll service that met my needs without paying for services I won't use. Their straight-forward website without bloat is perfect. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) the absolute worst website and unable to get the support I needed... Review Source BR Ben R. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Fantastic Customer Service" January 10, 2026 5.0 My overall experience was very positive. The buying experience was easy, the hands-on customer service onboarding was stellar. Pros The customer service was incredible. I had a very tight deadline to buy, onboard, and run payroll. Their onboarding leader got on the phone and walked me through everything and ensured I met my payroll deadline. Cons I don't have any complaints. The product UX is good and fairly intuitive. The cost is very reasonable. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing OnPay Peer recommendations, speed to go live, cost, ease of use, Review Source SH Sarah H. CEO Retail Used the software for: I used a free trial ### "Best Customer Service Payroll Experience" September 18, 2025 5.0 I am very happy with OnPay and so glad I switched to them from my previous payroll software. I would highly reccommend them. They made the switch easy and I love that I can easily send in a request and actually get an answer same day or next day. Pros Great Value for the Money, Customer Support is AMAZING!!!! How to tutorials are clear and easy to understand. Cons The system does have a learning curve as it's not necessarily clear on first use how to do what you need however they make finding the answer very easy. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing OnPay They told me about their customer service and how it works, and that they will help me transition. It was an easy choice. Switched from [Wave](https://www.capterra.com/p/178021/Wave-Apps/) Poor Customer Service from Wave. You can never get a real person answer to anything just a ChatBot. Review Source AD Angie D. Accountant Farming Used the software for: Less than 6 months ### "Great Experience " September 2, 2025 5.0 Overall, very pleased with the experience! Had some reservations about the process; as an accountant I'm used to doing the data entry. It ended up being a great experience and I was so happy to have a direct point of contact to ask questions and check in on the process. Pros Serves agricultural clients, fair pricing. Pleased with the onboarding specialist who was very helpful in answering questions - having a direct line to them ended up being more valuable than I expected. Cons Requirement that they enter the data as it really tightened up my timeline to transition (but it worked great in the end) Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reason for choosing OnPay Ability to serve agricultural client by filing form 943 Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Bad fit for a small company - was a subaccount under larger company and it wasn't easy to work with. Review Source DE Dale E. CEO Education Management Used the software for: Less than 6 months ### "I recommend this company to business owners " April 22, 2026 5.0 10 out of 10 from sign up until now all had been good. My onboarding specialist was pleasant and assuring.n Pros Website easy to use. Customer service was very pleasant. Onboarding was easy. They calculate taxes for you no worries with a audit. Running payroll is smooth and straight forward. Cons Nothing in pleased. I wish we could use business credit cards for payment methods. Other than that the company is doing well. Review Source JD Jennifer D. Director of Development Non-Profit Organization Management Used the software for: 6-12 months ### "Easy to use program" April 8, 2025 5.0 Pros It is very user-friendly. I do not have a ton of experience with running payroll. However, I had to step in when our bookkeeper was unavailable and it was extremely easy. The interface is very intuitive. It is also easy to figure out how to set up direct deposit. I love that employees are able to create their own login and download their own paystubs, W-2, etc. They also send reminders about running payroll early if there is a holiday, which is very helpful. Cons I honestly cannot think of anything I don't like. It's been a great experience. If anything, it would be nice to customize the layout of the W-2 to a different format. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) It was no longer being supported so we had to make the change. Review Source KK Kassaundra K. HR Manager Banking Used the software for: 6-12 months ### "Great for employees" April 15, 2025 5.0 Very user friendly, allows self service for employees. Also allows updates to tax elections. Pros Ease of use for both administrator and user. It also allows you to view W-2s and change information as needed. Cons Being the admin seems to limit personal user capabilities. Unable to make updates when you are the admin. Review Source JR Jessica R. Director of Operations Mental Health Care Used the software for: 1-2 years ### "Great payroll service for small teams" June 12, 2025 5.0 As a small nonprofit, we have had a great experience and overall would highly recommend for small companies. Pros The pros of OnPay are it's ease of use and affordability. I've never worried about getting payroll documents filed. Cons The on-boarding of new staff can be a bit challenging to get figured out. This is one area that could use some updating. Review Source MI Marylenny I. Owner Environmental Services Used the software for: I used a free trial ### "Great for Micro business " August 23, 2025 5.0 Everything was easy, the onpay team was very responsive and quick to answer my questions. I am still navigating tools but it is pretty intuitive. Pros After searching and looking for a payroll provider, I ended up with onpay. The deciding factor was the value. As a small/micro business my payroll is not consistent so i enjoyed the flexibility of having unlimited payroll and states. The response time was also very impressive. I also like the ease of onboarding and working with the platform. Cons I dislike that there is not an option to suspend the account for the months that i will not need it. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/)[Asure](https://www.capterra.com/p/159581/Payroll-Tax-Management/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing OnPay The value and products were better than the others. Review Source TM Tara M. APN Hospital & Health Care Used the software for: Less than 6 months ### "Recommend OnPay due to its customer support, ease of use, and value" October 6, 2025 5.0 Since the beginning, the customer support with OnPay has been phenomenal. The onboarding was very smooth. The product itself is very easy to use. The value for the money is great. Pros Ease of use, the portal is very clean and not overwhelming. Customer support, they have been very available and helpful. Value for money. Cons No time clock feature. It would be helpful to have this feature available in order to keep track of hourly employees time more easily. Review Source DM Dasha M. Operations Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Excellent Experience for New Business" December 12, 2025 5.0 Pros We are a new organization so we had to set up a new payroll system. OnPay was very helpful in walking us through step by step. Cons I have no complaints thus far about OnPay. Everything is intuitive, and there are many ways to get questions answered. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reason for choosing OnPay They had terrible customer service. OnPay was so much better. Review Source GS Guerline S. Payroll Office Manager Telecommunications Used the software for: I used a free trial ### "My review OnPay" August 14, 2025 5.0 Pros The interface is clear and easy to learn. Payroll automates easily, and customer support is fast and very available. Cons I just tried OnPay for payroll, and the experience is already quite smooth. I plan to explore its use further soon to simplify my HR tasks. Review Source VR Verified Reviewer Manager Banking Used the software for: 6-12 months ### "Strong payroll tool" October 24, 2024 4.0 Very simple and convenient payroll management tool. Pros Great UI with everything payroll in a single place. Very easy to find all the right tax documents Cons Mobile app isn’t as functional as the main application Switched from [ADP GlobalView Payroll](https://www.capterra.com/p/209686/ADP-Globalview-Payroll/) ADP is expensive and does not offer the ease of use Review Source AD Andrew D. Owner/Manager Medical Practice Used the software for: 2+ years ### "Onpay versus Paychex " July 18, 2023 5.0 I have never had an issue with Onpay in over 8 years. Set my reminder towards end month to login and run payroll. Tax paperwork is always there and sent efficiently and on time.Costs is also a great reason to signup to Onpay for payroll purposes Pros First off, I was using Paychex for my small business payroll and tax purposes for 5 years initially when I started my PLC. It worked fine and given that my business is small it, I feel that I didn’t require much from the company. However, every year they would raise costs 20%. After 5 years, realize it wasn’t worth it to continue. Searched around and found Onpay. Have been using this service for over 8 years now without any problems. Easy to use, important paperwork always available online and easy to adjust. 99% of the things I need done can be done easily in their online portal. If I have a question, issue, or need help, there is always a tech person online I can chat with in real time. Haven’t had any issues in 8 years and tax paperwork has been correct and direct deposits has never been a problem. Cons If you need to be hand held through payroll and monthly deposits, etc…then perhaps use another service like Paychex that assign you a person for help. However, the means almost 10 times the cost for pretty basic things that you can do online without much effort with Onpay. Improvement can be that they send an email to remind you to run payroll towards end of month. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Cost was too high Review Source WM Wendy M. Owner Construction Used the software for: 2+ years ### "On Pay Payroll Company and Software client/user experience" April 22, 2022 5.0 I have had nothing but an excellent experience with On Pay. On Pay gives me the ability to concentrate on other critical parts of my everyday business operations. Pros The ease of navigating the site and that all my payroll reports, history and information is available at any time. Cons I have no complaints regarding On Pay's software. Reason for choosing OnPay On Pay was easier to understand, left me feeling like I have control over my Payroll and offered the most help to get started as well as through out. Review Source DS Dotti S. Payroll Admin Medical Devices Used the software for: 2+ years ### "Since 2013" October 21, 2021 5.0 It’s been a challenge and a satisfying one. Just when I think I’ve used all that OnPay has to offer, I discover another service to integrate into my shortcuts and improve information availability. Pros OnPay has evolved over the years with new versions and added more services. The more I have seen upgrades the more I love OnPay. HR integrations, time management, workers compensation, benefits, and more. I love the challenge to incorporate and enhance new reports and learn the value of OnPay’s intentions for their customers. I also appreciate their support staff. They are well trained and friendly and professional with good attitudes. Cons I had a learning curve to go thru like any one might. The support staff was helpful but I wasn’t feeling very confident. It wasn’t long before I understood more & more about their trajectory with the software. I grabbed that knowledge and searched for more that was availability. I’m still on that path and still learning more and more. Reason for choosing OnPay Not available Review Source Emir H. Senior Product Manager Financial Services Used the software for: 1-2 years ### "OnPay is the one and only outstanding payroll software" October 21, 2021 4.0 OnPay is a great payroll software that offers great support to its users. With the help of this tool, you can easily call, chat, and even email. Moving on to the usability of this software, I think that there is a slight learning curve when it comes to payroll functionality but still thanks to my team because they helped me efficiently walk through the process. Pros Onpay is really easy to use plus printing reports and even deriving employee information is quite easy. It is one of the most efficient and effective payroll software that we have been using all across our organization. This software has easily enabled us to categorize different departments of our organization in an easy and hassle-free way. The tool is really quick in terms of responsiveness which I really admire. Onpay has always been really helpful throughout we have been a customer. All our payroll-related queries are resolved with OnPay. All in all, this is one of my essential products for our company. Cons OnPay is providing excellent services. I have not faced any big issues while using this payroll program. Review Source SR Silas R. Pharmacy Owner Hospital & Health Care Used the software for: 2+ years ### "Onpay is a must for small businesses" November 23, 2021 5.0 Pros Ease of setup, logical workflow with double checks and warnings, this product pays for itself with its time-savings which allowing me to focus on growing my business rather than writing endless checks. Cons There really are no downfalls with Onpay, other than I have not had the need to utilize every tool it provides. But maybe someday as my business grows Im happy knowing OnPay is there if I need more tools. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) It was way expensive and I still had to provide more information than i do now. So i paid more and increased my time burden. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.