--- title: "Page 2 | OnPay Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is OnPay the right Payroll solution for you? Explore 471 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/167109/OnPay/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- OnPay 4.8 (471) [View alternatives](https://www.capterra.com/p/167109/OnPay/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Page 2 - Reviews of OnPay ## Showing most helpful reviews Showing 26-50 of 471 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Accounting Specialist Used the software for: 3-5 years ### "Great solution for payroll needs" June 3, 2022 5.0 Onpay has streamlined and simplified the tax filing and payroll processing side of running a business. It saves a lot of time and is easy to navigate. Pros Onpay takes a task that would normally be complicated and simplifies it while making the whole process very streamlined. The features and functionality make it easy to do everything you need to do. Cons Sometimes it is slow to load pages. The navigation to get to previous tax filings are a little bit confusing for client users. Review Source R Reviewer Manager Used the software for: 1-3 years ### "A System That Really Works for Small Business" June 23, 2023 5.0 We transitioned from a manual payroll system to OnPay. During our search process, they were very willing to answer questions and provide demos. Once we selected OnPay, they helped us during the transition process until we were up and running. We process payroll biweekly, and it is a pleasure to use. Adding new employees is easy - we love the option to invite employees to add their own information to the system. Taxes are paid on time, and the W-2 feature is quick and easy. We have been very pleased with our decision to partner with OnPay! Pros OnPay is easy to use, and provides easily accessible help articles when needed. It allows us to process our biweekly payroll in minutes. They also provide helpful messaging to remind us when payroll needs to be done early due to holidays. Cons The onboarding process could have been smoother, perhaps due to crossed communications. Ultimately we ironed out any confusion and it works beautifully. Review Source R Reviewer General Manager Used the software for: 1-3 years ### "Easy to Access Customer Service with Online payroll" December 1, 2022 4.0 I am able to pay my contractors via direct deposit and they are able to receive funds within 2 business days. This is a tremendous advantage for my business. I was willing to quit using Intuit which gave me ability to pay my people in 1 business day, but it was worth it for reasons stated below. Pros It was easy to Onboard contract workers. Cons I had to get used to 2 day direct deposits, formerly I had 1 business day direct deposit functionality with intuit. Also, it wasn't super intuitive on the "check date" when I try to do a payroll run with my 10-99 contractors. I think they should have a feature for paying contract workers that isn't actually called a "payroll run" Review Source R Reviewer Owner Used the software for: 3-5 years ### "OnPay’s customer service is what sets them apart. " July 18, 2022 5.0 Overall experience has been a very positive one. I find the service to be excellent for the cost. Pros Software is easy to use. Very straight forward and you always have help a phone call away. Cons Hours entered for payroll week to week no long remain on the following weeks payroll. I found this convenient as most employees work the same hours every week. Review Source VR Verified Reviewer Founding Partner Used the software for: 3-5 years ### "You should be using this payroll service!" July 24, 2019 5.0 I have an employee with two local city withholdings and a school district withholding that I thought I was going to have to manually withhold for---turns out that a few minutes with online chat support is all it took to get Onpay to handle it. Pros Easy to Use Great Support Inexpensive Handles multiple local withholdings easily Saves me a lot of time dealing with multiple tax filings Cons I didn't like that there might be multiple w-2 forms for one person in some cases, but honestly it wasn't a big deal to just add them together for tax prep. Review Source Tari M. Administrator Used the software for: 3-5 years ### "OnPay is the only payroll solution you need!" March 24, 2026 5.0 I've been using OnPay for 6 years and have never run into a problem. I was able to purchase the platform online and complete setup with no instruction or additional phone calls. It is much cheaper than the big payroll companies and has all the same bells and whistles. Pros OnPay is a great solution for any size business. It is a great value for the money. It's easy to setup and even easier to do a payroll run. You can run your 401k, loans, medical, etc. deductions easily. You can track attendance and run reports. Cons I haven't run into any cons yet. I love that a payroll run takes me less than 5 minutes and I can adjust/control everything on my end without phone calls or support chat. Review Source R Reviewer Owner Used the software for: 1-3 years ### "Great company offering massive convenience " November 26, 2025 5.0 Overall, OnPay is a fantastic company and I enjoyed utilizing their services. If it weren’t for the fact that our new POS system contains an all-in-one payroll, time keeping and taxes app, I would probably still be with OnPay. Pros The ease and convenience that OnPay provided was fantastic. I never had to worry if employees got paid on time or not. And then automatically taking care of payroll taxes and filing everything for me was great! Cons The only thing I didn’t like is that if there was anything wrong with payroll in any particular week, they completely lock you out of the account until it’s fixed. It makes it difficult to be able to tell exactly what’s going on when you can’t access your own account. Review Source R Reviewer Office Manager Used the software for: Less than 1 year ### "Nice, but....." December 9, 2025 3.0 Everyone is nice but this has been a frustrating process. If you have never done payroll before I would use a different company, this has been a lot. Pros Everyone I have spoke with has been very nice, pricing is decent and the website seems to function well Cons It is NOT a one stop shop, I have to speak to 1 person/department for this, another person or department for something else and another for something else. It is a lot of transferring and not sure I am doing it right because there are so many steps and people to talk to. I am sure once fully set up it will be fine but not an easy/user friendly process for a first time person Review Source R Reviewer President Used the software for: Less than 1 year ### "Great payroll service" November 18, 2025 5.0 5 stars - completely satisfied. Their communication is second to none. Every question was answered and explained thoroughly Pros Great payroll service - website is very user friendly with some nice features - running payroll is straight forward - everything needed is displayed on one page - the service is reasonably priced. The absolute best part is their onboarding process with a zoom meeting to run the first payroll. Cons being in different time zones which is common but nothing to dislike about the company at all. Great experience. Review Source BR Ben R. Owner Used the software for: Less than 1 year ### "Fantastic Customer Service" January 12, 2026 5.0 My overall experience was very positive. The buying experience was easy, the hands-on customer service onboarding was stellar. Pros The customer service was incredible. I had a very tight deadline to buy, onboard, and run payroll. Their onboarding leader got on the phone and walked me through everything and ensured I met my payroll deadline. Cons I don't have any complaints. The product UX is good and fairly intuitive. The cost is very reasonable. Review Source R Reviewer CEO Used the software for: I used a free trial ### "Best Customer Service Payroll Experience" September 22, 2025 5.0 I am very happy with OnPay and so glad I switched to them from my previous payroll software. I would highly reccommend them. They made the switch easy and I love that I can easily send in a request and actually get an answer same day or next day. Pros Great Value for the Money, Customer Support is AMAZING!!!! How to tutorials are clear and easy to understand. Cons The system does have a learning curve as it's not necessarily clear on first use how to do what you need however they make finding the answer very easy. Review Source R Reviewer Operations Manager Used the software for: Less than 1 year ### "Don’t hesitate, just buy. " October 24, 2025 5.0 From the first sign up to now, it’s been amazing. We got the first month free which really helped us learn and see the functions without the pressure. Onboarding was seamless and customer service is amazing. Pros The onboarding assistance, the price, and the intuitive system. I appreciate that their team made it easy to transition over and the price is amazing for its value. Cons I do not have any complaints at this time. I think the platform looks nice and so far it’s been no issue. Review Source R Reviewer Clinic manager Used the software for: 1-3 years ### "Happy transfer " May 12, 2025 5.0 Fantastic! Moving from our old payroll system to this one was a huge upgrade. The transition was so simple and any time I call with a question, it is answered quickly and kindly. Pros How user friendly it is. If anyone is afraid to go to an online payroll system, I recommend this one. It’s extremely easy to navigate. Cons The reports aren’t as user friendly as I would like. I have to print off several different reports to get all the info I need. Review Source R Reviewer Accountant Used the software for: Less than 1 year ### "Great Experience " September 3, 2025 5.0 Overall, very pleased with the experience! Had some reservations about the process; as an accountant I'm used to doing the data entry. It ended up being a great experience and I was so happy to have a direct point of contact to ask questions and check in on the process. Pros Serves agricultural clients, fair pricing. Pleased with the onboarding specialist who was very helpful in answering questions - having a direct line to them ended up being more valuable than I expected. Cons Requirement that they enter the data as it really tightened up my timeline to transition (but it worked great in the end) Review Source Jen F. Director of Development Used the software for: Less than 1 year ### "Easy to use program" April 15, 2025 5.0 Pros It is very user-friendly. I do not have a ton of experience with running payroll. However, I had to step in when our bookkeeper was unavailable and it was extremely easy. The interface is very intuitive. It is also easy to figure out how to set up direct deposit. I love that employees are able to create their own login and download their own paystubs, W-2, etc. They also send reminders about running payroll early if there is a holiday, which is very helpful. Cons I honestly cannot think of anything I don't like. It's been a great experience. If anything, it would be nice to customize the layout of the W-2 to a different format. Review Source R Reviewer Treasurer Used the software for: 1-3 years ### "Strongly recommend OnPay" September 30, 2025 5.0 I've very please with OnPay. The customer support is extremely helpful and the website is very easy to navigate. Pros The customer support was extremely helpful! Anytime you call looking for assistance, OnPay has the answers right away! Cons I have no negative comments. I've only ever had positive interactions with OnPay staff. They are very helpful! Review Source R Reviewer CEO Used the software for: Less than 1 year ### "Payroll Setup" November 3, 2025 5.0 Seamless, easy, manageable, consumer friendly website. Pros OnPay has made setting up my payroll easy and manageable. I was assigned an account manager, a real person, who met with me to understand my payroll needs and walked me through the set up process from start to finish. Overall, a wonderful experience! Cons Nothing, from the very beginning, Onpay walked me through the entire process with a real live person and not a chatbot. Review Source R Reviewer Owner Used the software for: I used a free trial ### "Great for Micro business " August 25, 2025 5.0 Everything was easy, the onpay team was very responsive and quick to answer my questions. I am still navigating tools but it is pretty intuitive. Pros After searching and looking for a payroll provider, I ended up with onpay. The deciding factor was the value. As a small/micro business my payroll is not consistent so i enjoyed the flexibility of having unlimited payroll and states. The response time was also very impressive. I also like the ease of onboarding and working with the platform. Cons I dislike that there is not an option to suspend the account for the months that i will not need it. Review Source R Reviewer Director of Operations Used the software for: 1-3 years ### "Great payroll service for small teams" June 16, 2025 5.0 As a small nonprofit, we have had a great experience and overall would highly recommend for small companies. Pros The pros of OnPay are it's ease of use and affordability. I've never worried about getting payroll documents filed. Cons The on-boarding of new staff can be a bit challenging to get figured out. This is one area that could use some updating. Review Source Tara M. APN Used the software for: Less than 1 year ### "Recommend OnPay due to its customer support, ease of use, and value" October 7, 2025 5.0 Since the beginning, the customer support with OnPay has been phenomenal. The onboarding was very smooth. The product itself is very easy to use. The value for the money is great. Pros Ease of use, the portal is very clean and not overwhelming. Customer support, they have been very available and helpful. Value for money. Cons No time clock feature. It would be helpful to have this feature available in order to keep track of hourly employees time more easily. Review Source R Reviewer Payroll Office Manager Used the software for: I used a free trial ### "My review OnPay" August 18, 2025 5.0 Pros The interface is clear and easy to learn. Payroll automates easily, and customer support is fast and very available. Cons I just tried OnPay for payroll, and the experience is already quite smooth. I plan to explore its use further soon to simplify my HR tasks. Review Source R Reviewer Recovery division specialist Used the software for: Less than 1 year ### "And the award for best silent partner goes to...... OnPay!" December 15, 2023 5.0 Being a small business owner isn't always rewarding but having OnPay reminds me that even though I'm doing this myself I'm not always alone. Between learning accounting and payroll to being up to speed on tax laws OnPay makes my life a little easier. Report reminders, user-friendly software, self-help options, transparency from start to finish in all aspects of this service are just a few reasons that it gives me the confidence I need to know I'm getting the job done with speed and accuracy. I definitely feel I've completed my tasks efficiently using OnPay and it's so affordable for everyone with straight across the board pricing without hidden fees or hiccups to deal with. They make payroll more approachable and takes out a lot of the guess work out that first time users may have and seasoned individuals will appreciate. Pros \*Affordable payroll at $40 a month plus $6 per employee gives any other company a run for their money \*Unlimited payroll runs \*Manage all types of pay for employees and workers \*Offers great HR resources with extensive library \*Self Service Portal that's intuitive and critical \*Overall EASY to use \*Self generating reports and checklists makes tax compliance simple \*Customer service is readily available and accessible in many ways to meet all your needs \*Employee portal Cons \*Extra cost for mailing documents \*No discount upon volume \*No mobile app for android users \*Tax alerts are proven hard to settle \*Time off doesn't always sync everywhere it should within the system Review Source David P. Relational Innovator (Founder/Owner) Used the software for: 1-3 years ### "Our go-to payroll software! " November 12, 2021 5.0 Pros The best part about Onpay for us, is not only the ease of use, but the ability to set up Onpay so it maps to Quickbooks Online, so we don't have to make any adjustments later. Also, we are super thankful for Onpay's support as they are always super friendly and make sure any payroll challenges we have are resolved. Also, we really like the liabilities always balance. We struggled with other software, mainly quickbooks, where there are always odd amounts of payroll liabilities hanging in the account all the time. Cons We have an accountant dashboard, and we can't see our invoices directly, we have them sent to us each month. Billing isn't wonky or anything, we just don't have open access to the billing from our side. If it was the client's billing account, their billing activity shows up for them. Review Source R Reviewer Payroll Admin Used the software for: 3-5 years ### "Since 2013" October 25, 2021 5.0 It’s been a challenge and a satisfying one. Just when I think I’ve used all that OnPay has to offer, I discover another service to integrate into my shortcuts and improve information availability. Pros OnPay has evolved over the years with new versions and added more services. The more I have seen upgrades the more I love OnPay. HR integrations, time management, workers compensation, benefits, and more. I love the challenge to incorporate and enhance new reports and learn the value of OnPay’s intentions for their customers. I also appreciate their support staff. They are well trained and friendly and professional with good attitudes. Cons I had a learning curve to go thru like any one might. The support staff was helpful but I wasn’t feeling very confident. It wasn’t long before I understood more & more about their trajectory with the software. I grabbed that knowledge and searched for more that was availability. I’m still on that path and still learning more and more. Review Source R Reviewer President/CEO Used the software for: Less than 1 year ### "Product is "meh", Customer Support is subpar." February 1, 2021 2.0 On-boarding was great while in the actual software. A day later I received a support e-mail welcoming me to OnPay and asked me a few questions to understand how I was going to use the product and help me get up and running faster. Nowhere in that e-mail did it state a response was required and if I didn't respond I would forfeit the capability of direct deposit. I have since attempted to get that capability via support ticket no less than 5 times to never get a response from OnPay. The software usability is ok. I don't find it as user friendly as it could be. Simple things like a getting a payroll summary after the fact seem impossible. I can get check reprints but once I exit out of the payroll run I cannot seem to get that PDF of the payroll summary. I spent an hour one evening looking to no avail. The dashboard is "meh". Customization is almost non-existent. There is stuff there I'd like to remove but can't and stuff I want there that isn't available. For on-boarding a new employee... you can create a task to have the employee complete the I9 online and have a supervisor review it. However, I still have been unable to find that I9 to review it. If the employee loses or deletes their invite, you have to delete the invite and recreate it.. you can't simply resend the invite. Sometime I suffer from OCD and if the employee misspells a street name or is inconsistent in capitalization you can't correct it or you delete all the W4 data the employee typed in. Pros I was able to get up in running and execute an actual payroll in less than an hour. No two to three week, multi-step jump hooping process like competitors (Wagepoint, for example.) Cons The customer support is awful. I send e-mail after e-mail to their customer support addresses and never get a response. When I finally get a hold of someone they say they have no record of getting my e-mails. Yet when I respond to their e-mails they get them just fine. The last time they opened a ticket on their side I asked them to look into why I could not open tickets via e-mail. Absolutely no response. At the end of December they sent an e-mail asking me how likely I was to recommend OnPay. On a scale of 0 to 10, I gave them 0. The prompted to me as to why. My response was that they never respond to my support requests. At the end of the form they stated someone would investigate and get in touch with me shortly. A few moments later I received a blank/empty support ticket. I thought "finally, we'll get this fixed." A week passed.. the two... So I responded to the blank support ticket asking for an update. Nothing. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.