# Page 2 | OnPay Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is OnPay the right Payroll solution for you? Explore 461 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167109/OnPay/reviews --- OnPay 4.8 (461) [View alternatives](https://www.capterra.com/p/167109/OnPay/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of OnPay ## Showing most helpful reviews Showing 26-50 of 461 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tari M. Administrator Legal Services Used the software for: 2+ years ### "OnPay is the only payroll solution you need!" March 23, 2026 5.0 I've been using OnPay for 6 years and have never run into a problem. I was able to purchase the platform online and complete setup with no instruction or additional phone calls. It is much cheaper than the big payroll companies and has all the same bells and whistles. Pros OnPay is a great solution for any size business. It is a great value for the money. It's easy to setup and even easier to do a payroll run. You can run your 401k, loans, medical, etc. deductions easily. You can track attendance and run reports. Cons I haven't run into any cons yet. I love that a payroll run takes me less than 5 minutes and I can adjust/control everything on my end without phone calls or support chat. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing OnPay It was the best fit for our small business. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) They were way too expensive for the same offering. Review Source AC Aaron C. Owner Food & Beverages Used the software for: 1-2 years ### "Great company offering massive convenience " November 22, 2025 5.0 Overall, OnPay is a fantastic company and I enjoyed utilizing their services. If it weren’t for the fact that our new POS system contains an all-in-one payroll, time keeping and taxes app, I would probably still be with OnPay. Pros The ease and convenience that OnPay provided was fantastic. I never had to worry if employees got paid on time or not. And then automatically taking care of payroll taxes and filing everything for me was great! Cons The only thing I didn’t like is that if there was anything wrong with payroll in any particular week, they completely lock you out of the account until it’s fixed. It makes it difficult to be able to tell exactly what’s going on when you can’t access your own account. Switched from [Toast Payroll & Team Management](https://www.capterra.com/p/155642/eStratEx/) Toast was far too expensive and not nearly as easy to use and understand. Review Source RR Robert R. President Information Technology and Services Used the software for: Less than 6 months ### "Great payroll service" November 15, 2025 5.0 5 stars - completely satisfied. Their communication is second to none. Every question was answered and explained thoroughly Pros Great payroll service - website is very user friendly with some nice features - running payroll is straight forward - everything needed is displayed on one page - the service is reasonably priced. The absolute best part is their onboarding process with a zoom meeting to run the first payroll. Cons being in different time zones which is common but nothing to dislike about the company at all. Great experience. Alternatives considered [Ai Zolo](https://www.capterra.com/p/10033674/Ai-Zolo/) Reason for choosing OnPay A great payroll service that met my needs without paying for services I won't use. Their straight-forward website without bloat is perfect. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) the absolute worst website and unable to get the support I needed... Review Source KM Kallie M. Office Manager Biotechnology Used the software for: Less than 6 months ### "Nice, but....." December 8, 2025 3.0 Everyone is nice but this has been a frustrating process. If you have never done payroll before I would use a different company, this has been a lot. Pros Everyone I have spoke with has been very nice, pricing is decent and the website seems to function well Cons It is NOT a one stop shop, I have to speak to 1 person/department for this, another person or department for something else and another for something else. It is a lot of transferring and not sure I am doing it right because there are so many steps and people to talk to. I am sure once fully set up it will be fine but not an easy/user friendly process for a first time person Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing OnPay The ads where misleading, it labels itself as easy to use and a one stop shop. If that were true I would not have had to set up 4 different appointments with 4 different companies or departments Review Source SH Sarah H. CEO Retail Used the software for: I used a free trial ### "Best Customer Service Payroll Experience" September 18, 2025 5.0 I am very happy with OnPay and so glad I switched to them from my previous payroll software. I would highly reccommend them. They made the switch easy and I love that I can easily send in a request and actually get an answer same day or next day. Pros Great Value for the Money, Customer Support is AMAZING!!!! How to tutorials are clear and easy to understand. Cons The system does have a learning curve as it's not necessarily clear on first use how to do what you need however they make finding the answer very easy. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing OnPay They told me about their customer service and how it works, and that they will help me transition. It was an easy choice. Switched from [Wave](https://www.capterra.com/p/178021/Wave-Apps/) Poor Customer Service from Wave. You can never get a real person answer to anything just a ChatBot. Review Source JC Jackie C. Clinic manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Happy transfer " May 9, 2025 5.0 Fantastic! Moving from our old payroll system to this one was a huge upgrade. The transition was so simple and any time I call with a question, it is answered quickly and kindly. Pros How user friendly it is. If anyone is afraid to go to an online payroll system, I recommend this one. It’s extremely easy to navigate. Cons The reports aren’t as user friendly as I would like. I have to print off several different reports to get all the info I need. Alternatives considered [QuickBooks Online Accountant](https://www.capterra.com/p/229996/QuickBooks-Online-Accountant/) Reason for choosing OnPay More reasonably priced and an easier transition process. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Paychex was expensive, made mistakes often and the customer service was awful. Review Source BR Ben R. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Fantastic Customer Service" January 10, 2026 5.0 My overall experience was very positive. The buying experience was easy, the hands-on customer service onboarding was stellar. Pros The customer service was incredible. I had a very tight deadline to buy, onboard, and run payroll. Their onboarding leader got on the phone and walked me through everything and ensured I met my payroll deadline. Cons I don't have any complaints. The product UX is good and fairly intuitive. The cost is very reasonable. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing OnPay Peer recommendations, speed to go live, cost, ease of use, Review Source AB Ashlee B. Operations Manager Financial Services Used the software for: Less than 6 months ### "Don’t hesitate, just buy. " October 16, 2025 5.0 From the first sign up to now, it’s been amazing. We got the first month free which really helped us learn and see the functions without the pressure. Onboarding was seamless and customer service is amazing. Pros The onboarding assistance, the price, and the intuitive system. I appreciate that their team made it easy to transition over and the price is amazing for its value. Cons I do not have any complaints at this time. I think the platform looks nice and so far it’s been no issue. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Price, ease of use, functionality. Pretty much everything was better with onpay. Review Source JD Jennifer D. Director of Development Non-Profit Organization Management Used the software for: 6-12 months ### "Easy to use program" April 8, 2025 5.0 Pros It is very user-friendly. I do not have a ton of experience with running payroll. However, I had to step in when our bookkeeper was unavailable and it was extremely easy. The interface is very intuitive. It is also easy to figure out how to set up direct deposit. I love that employees are able to create their own login and download their own paystubs, W-2, etc. They also send reminders about running payroll early if there is a holiday, which is very helpful. Cons I honestly cannot think of anything I don't like. It's been a great experience. If anything, it would be nice to customize the layout of the W-2 to a different format. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) It was no longer being supported so we had to make the change. Review Source AD Angie D. Accountant Farming Used the software for: Less than 6 months ### "Great Experience " September 2, 2025 5.0 Overall, very pleased with the experience! Had some reservations about the process; as an accountant I'm used to doing the data entry. It ended up being a great experience and I was so happy to have a direct point of contact to ask questions and check in on the process. Pros Serves agricultural clients, fair pricing. Pleased with the onboarding specialist who was very helpful in answering questions - having a direct line to them ended up being more valuable than I expected. Cons Requirement that they enter the data as it really tightened up my timeline to transition (but it worked great in the end) Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reason for choosing OnPay Ability to serve agricultural client by filing form 943 Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Bad fit for a small company - was a subaccount under larger company and it wasn't easy to work with. Review Source KK Kassaundra K. HR Manager Banking Used the software for: 6-12 months ### "Great for employees" April 15, 2025 5.0 Very user friendly, allows self service for employees. Also allows updates to tax elections. Pros Ease of use for both administrator and user. It also allows you to view W-2s and change information as needed. Cons Being the admin seems to limit personal user capabilities. Unable to make updates when you are the admin. Review Source JR Jessica R. Director of Operations Mental Health Care Used the software for: 1-2 years ### "Great payroll service for small teams" June 12, 2025 5.0 As a small nonprofit, we have had a great experience and overall would highly recommend for small companies. Pros The pros of OnPay are it's ease of use and affordability. I've never worried about getting payroll documents filed. Cons The on-boarding of new staff can be a bit challenging to get figured out. This is one area that could use some updating. Review Source TM Tara M. APN Hospital & Health Care Used the software for: Less than 6 months ### "Recommend OnPay due to its customer support, ease of use, and value" October 6, 2025 5.0 Since the beginning, the customer support with OnPay has been phenomenal. The onboarding was very smooth. The product itself is very easy to use. The value for the money is great. Pros Ease of use, the portal is very clean and not overwhelming. Customer support, they have been very available and helpful. Value for money. Cons No time clock feature. It would be helpful to have this feature available in order to keep track of hourly employees time more easily. Review Source VR Verified Reviewer Manager Banking Used the software for: 6-12 months ### "Strong payroll tool" October 24, 2024 4.0 Very simple and convenient payroll management tool. Pros Great UI with everything payroll in a single place. Very easy to find all the right tax documents Cons Mobile app isn’t as functional as the main application Switched from [ADP GlobalView Payroll](https://www.capterra.com/p/209686/ADP-Globalview-Payroll/) ADP is expensive and does not offer the ease of use Review Source DN Danielle N. Recovery division specialist Real Estate Used the software for: 6-12 months ### "And the award for best silent partner goes to...... OnPay!" December 14, 2023 5.0 Being a small business owner isn't always rewarding but having OnPay reminds me that even though I'm doing this myself I'm not always alone. Between learning accounting and payroll to being up to speed on tax laws OnPay makes my life a little easier. Report reminders, user-friendly software, self-help options, transparency from start to finish in all aspects of this service are just a few reasons that it gives me the confidence I need to know I'm getting the job done with speed and accuracy. I definitely feel I've completed my tasks efficiently using OnPay and it's so affordable for everyone with straight across the board pricing without hidden fees or hiccups to deal with. They make payroll more approachable and takes out a lot of the guess work out that first time users may have and seasoned individuals will appreciate. Pros \*Affordable payroll at $40 a month plus $6 per employee gives any other company a run for their money \*Unlimited payroll runs \*Manage all types of pay for employees and workers \*Offers great HR resources with extensive library \*Self Service Portal that's intuitive and critical \*Overall EASY to use \*Self generating reports and checklists makes tax compliance simple \*Customer service is readily available and accessible in many ways to meet all your needs \*Employee portal Cons \*Extra cost for mailing documents \*No discount upon volume \*No mobile app for android users \*Tax alerts are proven hard to settle \*Time off doesn't always sync everywhere it should within the system Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/)[QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[SurePayroll](https://www.capterra.com/p/225706/SurePayroll/) Reason for choosing OnPay Onpay proves to be a small business owners new best friend with low single base pay and with $6 employee rate make using OnPay a no-brainer in a world full of too many options. Saving money while not losing any of the desired and necessary features the software proves it's worth in a single use. Review Source AD Andrew D. Owner/Manager Medical Practice Used the software for: 2+ years ### "Onpay versus Paychex " July 18, 2023 5.0 I have never had an issue with Onpay in over 8 years. Set my reminder towards end month to login and run payroll. Tax paperwork is always there and sent efficiently and on time.Costs is also a great reason to signup to Onpay for payroll purposes Pros First off, I was using Paychex for my small business payroll and tax purposes for 5 years initially when I started my PLC. It worked fine and given that my business is small it, I feel that I didn’t require much from the company. However, every year they would raise costs 20%. After 5 years, realize it wasn’t worth it to continue. Searched around and found Onpay. Have been using this service for over 8 years now without any problems. Easy to use, important paperwork always available online and easy to adjust. 99% of the things I need done can be done easily in their online portal. If I have a question, issue, or need help, there is always a tech person online I can chat with in real time. Haven’t had any issues in 8 years and tax paperwork has been correct and direct deposits has never been a problem. Cons If you need to be hand held through payroll and monthly deposits, etc…then perhaps use another service like Paychex that assign you a person for help. However, the means almost 10 times the cost for pretty basic things that you can do online without much effort with Onpay. Improvement can be that they send an email to remind you to run payroll towards end of month. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Cost was too high Review Source WM Wendy M. Owner Construction Used the software for: 2+ years ### "On Pay Payroll Company and Software client/user experience" April 22, 2022 5.0 I have had nothing but an excellent experience with On Pay. On Pay gives me the ability to concentrate on other critical parts of my everyday business operations. Pros The ease of navigating the site and that all my payroll reports, history and information is available at any time. Cons I have no complaints regarding On Pay's software. Reason for choosing OnPay On Pay was easier to understand, left me feeling like I have control over my Payroll and offered the most help to get started as well as through out. Review Source DP David P. Relational Innovator (Founder/Owner) Accounting Used the software for: 1-2 years ### "Our go-to payroll software! " November 9, 2021 5.0 Pros The best part about Onpay for us, is not only the ease of use, but the ability to set up Onpay so it maps to Quickbooks Online, so we don't have to make any adjustments later. Also, we are super thankful for Onpay's support as they are always super friendly and make sure any payroll challenges we have are resolved. Also, we really like the liabilities always balance. We struggled with other software, mainly quickbooks, where there are always odd amounts of payroll liabilities hanging in the account all the time. Cons We have an accountant dashboard, and we can't see our invoices directly, we have them sent to us each month. Billing isn't wonky or anything, we just don't have open access to the billing from our side. If it was the client's billing account, their billing activity shows up for them. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/)[Rippling](https://www.capterra.com/p/172127/Rippling/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Wagepoint](https://www.capterra.com/p/138169/Wagepoint/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing OnPay Because Onpay did what we needed it to regarding mapping accounts, classes, locations, etc in a variety of ways. And has great support. Switched from [Patriot Payroll](https://www.capterra.com/p/116050/Patriot-Payroll/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Mainly because of the flexibility to map items into QBO, and to get the type of reporting we needed. Onpay allows us to handle both smaller clients with a few employees and larger clients with many employees. And, has minimal upkeep... run payroll, it syncs, and we're good. Review Source Sara B. Human Resources Generalist Hospital & Health Care Used the software for: 1-2 years ### "Payroll for our company is handled via OnPay" March 6, 2023 5.0 Payroll is processed, taxes are paid and filed, and year-end reports are generated all through OnPay. The reason I went with OnPay is that they provide a turnkey service at a reasonable price. The onboarding process was painless, and customer service has been superb. Pros Thanks to OnPay, I can now run all of my commissions once a week, which is considerably more convenient for both my clients and my team. After a lot of research, I settled on OnPay, and I couldn't be happier with my decision. It was smooth sailing all the way through the transfer they facilitated for me in the middle of last year. Cons I'd like new hires to use the app to fill out more information, such as their Emergency Contact information. Instead than needing to log in and check, it would be great to be alerted when a candidate has accepted a proposal. Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) I received first-rate assistance and service from them. Allow you to easily conduct payroll whenever you like, as often as you need, and for a flat rate per person and per month. Review Source Emir H. Senior Product Manager Financial Services Used the software for: 1-2 years ### "OnPay is the one and only outstanding payroll software" October 21, 2021 4.0 OnPay is a great payroll software that offers great support to its users. With the help of this tool, you can easily call, chat, and even email. Moving on to the usability of this software, I think that there is a slight learning curve when it comes to payroll functionality but still thanks to my team because they helped me efficiently walk through the process. Pros Onpay is really easy to use plus printing reports and even deriving employee information is quite easy. It is one of the most efficient and effective payroll software that we have been using all across our organization. This software has easily enabled us to categorize different departments of our organization in an easy and hassle-free way. The tool is really quick in terms of responsiveness which I really admire. Onpay has always been really helpful throughout we have been a customer. All our payroll-related queries are resolved with OnPay. All in all, this is one of my essential products for our company. Cons OnPay is providing excellent services. I have not faced any big issues while using this payroll program. Review Source SR Silas R. Pharmacy Owner Hospital & Health Care Used the software for: 2+ years ### "Onpay is a must for small businesses" November 23, 2021 5.0 Pros Ease of setup, logical workflow with double checks and warnings, this product pays for itself with its time-savings which allowing me to focus on growing my business rather than writing endless checks. Cons There really are no downfalls with Onpay, other than I have not had the need to utilize every tool it provides. But maybe someday as my business grows Im happy knowing OnPay is there if I need more tools. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) It was way expensive and I still had to provide more information than i do now. So i paid more and increased my time burden. Review Source AP Amy P. Account Manager Accounting Used the software for: 6-12 months ### "OnPay - my new Go-To Payroll Software" May 27, 2022 5.0 Our office has cut out hours & hours & hours of being in hold with our previous payroll service. This also cut out our frustrations and has helped our sanity and enjoyment of processing payroll. When your IT works, you are happy and when it doesn't, you pray for good customer service. Pros Customer Service is top-notch. They help you set up new clients. They respond to emails quickly. The Chat area is just as knowledgeable as the phone service. Yes, I did say phone service. They still answer phone calls! Cons Not as easy to set up if you are paying one employee multiple workers comp codes and on salary. Also, I have not been able to set up my Farm that pays "picking by pound" & "picking by crate" prices. Review Source JS Jon S. Sales Packaging and Containers Used the software for: 2+ years ### "OnPay for Payroll" July 19, 2023 5.0 OnPay has been exactly what I hoped for when choosing a payroll company. They are there when I need help and have a mostly intuitive interface that allows me to take care of tasks on my own. They stay on top of tax related issues relative to Pros I like the ease of use with OnPay. And when there are issues or concerns, their team is quick to respond...sometimes even taking over my desktop to explain a process or location for a specific query. Cons I live in a municipality where a local tax is not taken out of paychecks as it only triggers after a certain income. While my household does ultimately hit the threshold for this high income when combined with my wife, right now it is not a tax that OnPay has been able to take out voluntarily, even though I would like them to. Alternatives considered [SurePayroll](https://www.capterra.com/p/225706/SurePayroll/) Reason for choosing OnPay Paychex is a legacy payroll company who were charging a monthly amount commensurate with a company that is not prepared for disruptive solutions like OnPay, who offer an option that is better, faster, less expensive. And the rep at Paychex didn't care about my business. Review Source MF Michelle F. CAS Manager Accounting Used the software for: 2+ years ### "Payroll Excellence" October 26, 2023 5.0 Overall, OnPay is amazing! They have amazing customer service and always take such good care of our client's payroll needs. Pros The full service payroll software saves us so much time with tax remittance and payroll compliance reports. Cons It would be nice to be able to edit a pay run that has been submitted, but not processed yet. Reason for choosing OnPay Cost and ease of use Review Source dM dave M. president Telecommunications Used the software for: 2+ years ### "OnPay made multiple tax errors and took months and months to respond" November 19, 2023 3.0 Overall I would not recommend OnPay. It was a bad experience due to tax errors and integrations that did not work. The net result is OnPay caused our small business to receive hundreds of dollars of fees and interest plus more in accounting costs. Pros OnPay is fine as long as you don't need any support. Their support team is slow and error-prone. If you are doing payroll for a small business you probably need some level of support. Cons The problem with OnPay is this... They often misfiled wage withholding with state government. Sometimes they made calculation errors. Other times they filed a day or two late. Either way, it cost fees, interest, and time to resolve the issue. The biggest problem was how long it took OnPay to even respond to these issue. For example, I once submitted a ticket on on \[sensitive content hidden\], and had OnPay submit a response on \[sensitive content hidden\] . For another incident they simple never responded. Also, OnPay did not honor the first month free that they advertise. Review Source Similar Products Featured